Gree SAP12HP230V1A, SAP18HP230V1A, SAP24HP230V1A, SAP09HP230V1A Owner's Manual

Models:

SAP09HP230V1A
SAP12HP230V1A
SAP18HP230V1A
SAP24HP230V1A

WALL MOUNT DUCTLESS
AIR CONDITIONING & HEATING SYSTEM
OWNER’S MANUAL

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 3

System Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Operation of Wireless Remote Controller . . . . . . . . . . . . . . . . . . 7-16

Operation of Smart Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-18

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-20

Care and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Energy Saving Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back

Thank you for choosing a

Sapphire Wall Mount Air Conditioning
& Heating System!

You can feel confident in your selection because the same pride in craftsmanship
and engineering knowledge that goes into millions of other Gree installed
products worldwide has gone into your unit.

Please read this owner’s manual carefully before operation and retain it for
future reference.

NOMENCLATURE

Superior Design for Superior Performance

Gree’s Sapphire Wall Mount Ductless Heat Pumps and Air Conditioners are beautifully
designed to deliver effective cooling or heating, while fitting unobtrusively into any decor.

Your Sapphire unit offers quiet, energy-efficient comfort for one room or one individual area
of any living space. To speed the process of bringing conditioned air exactly where you want
it, the unit features both horizontal and vertical air flow control. Customizable mode controls
allow you to adjust fan speeds, special sleep-time settings and more, all through the easy­to-use wireless remote controller.

There’s even an X-fan feature, Power Failure Memory and other advanced capabilities to make
the Sapphire system even more versatile, for year-round comfort. Flexibility, intelligent design
and Gree innovation make the Sapphire your best choice for creating ideal climate conditions.

The Sapphire series is WIFI enabled. It allows you to monitor and change settings through
on-screen virtual controls from smartphones with GREE+ App.

INTRODUCTION

Example: SAP12HP230V1AO

SAP

A

Series Designation

SAP - Sapphire

Cooling Capacity

09 - 9,000 BTUH
12 - 12,000 BTUH
18 - 18,000 BTUH
24 - 24,000 BTUH
30 - 30,000 BTUH
36 - 36,000 BTUH

1

SAFETY PRECAUTIONS

Please read the following before operation.

Recognize safety information. This is the safety-alert symbol. When you see this
symbol on the unit and in instructions or manuals, be alert to the potential for personal
injury. Understand these signal words: DANGER, WARNING, and CAUTION. These
words are used with the safety-alert symbol.

DANGER identifies the most serious hazards which will result in severe personal injury
or death.

WARNING signifies hazards which could result in personal injury or death.

CAUTION is used to identify unsafe practices which may result in minor personal

injury or product and property damage.

NOTE is used to highlight suggestions which will result in enhanced installation,
reliability, or operation.

This appliance is not intended for use by children without responsible adult supervision.

Proper care should be taken to ensure safety.

Heat pumps, air conditioners & heating equipment should be installed, started up, and
serviced only by qualified installers and service technicians. Air conditioning, heat pumps
and refrigeration systems are hazardous due to high voltage electrical components,
high refrigerant pressures, and moving parts.

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WARNING

WARNING

2

SAFETY PRECAUTIONS

Please read the following before operation.

• Disconnect electrical power to the indoor and outdoor units before performing any

maintenance or cleaning.

• Do not attempt to repair the

Gree

system yourself. Incorrect repairs may cause

electric shock or fire. Contact a qualified service technician for all service requirements.

• Keep combustible materials away from the unit.

• Do not put hands or any objects into the air inlets or outlets. This may cause personal
injury or damage the unit.

• When cleaning, be careful not to splash water on the unit. Doing this may cause
electric shock or damage to unit.

• Do not use or place any flammable, combustible or noxious substance next to the unit.

• In the event of a failure (burning smell, etc.), immediately disconnect all electrical

power to indoor and outdoor units.

•

Never try repairing the system yourself; contact a qualified service technician for
all repairs.

WARNING

CAUTION

3

PART NAMES

Indoor unit

Part Name

1. Front Panel

2. Aux. Button

3. Filter

4. Horizontal Louver

5. Remote Controller

6. Inter-Connection Wire (sold separately)

7. Drain Hose (sold separately)

8. Refrigerant Lines (sold separately)

Outdoor unit

5

Air outlet

Air inlet

Air inlet

Air outlet

3

4

1

2

6

7

8

4

SYSTEM FUNCTIONS

WHISPER QUIET

Not only are the Gree systems energy efficient but they are quiet too.

Sapphire

Wall Mount units

operate with sound lower than typical library sound levels.

MULTI FAN SPEEDS

Whether operating in either Cooling or Heating mode, the indoor fan can be set to your choice
of seven different speeds (Ultra-Low, Low, Low-Medium, Medium, Medium-High or High) to
achieve maximum comfort.

INTELLIGENT PRE-HEATING

The

Sapphire

system guards against the annoying cool air blown into the room in heating mode.
The system constantly monitors the discharge air temperature. It will delay the indoor fan until
the indoor coil has warmed up to prevent blowing uncomfortable cool air into the room.

I FEEL MODE

Senses the room temperature from the remote control (cooling mode only) which is closest to
you, instead of at the indoor unit. This means that it will adjust airflow and temperature for
maximum personal comfort.

SWING LOUVER

The unit has adjustable swing louvers which can be controlled from the wireless controller.
Vertical and horizontal swing louvers allows five different air discharge directions including
Continuous Sweep. Maximize comfort by adjusting the direction of airflow in the room by
moving the louvers up or down, right or left.

TIMER MODE

The unit can be programmed to turn ON or OFF after a specific amount of time. The time period
is adjustable between one half and 24 hours.

FREEZE GUARD

Room Freeze Guard protection will automatically keep the room temperature from getting too
cold, where water pipes might freeze.

5

SYSTEM FUNCTIONS

MODE BUTTON

The unit can be set to five different operating modes: HEAT, COOL, DRY, FAN ONLY and AUTO.

NOTE: AUTO MODE has fixed setpoints of 68° F heating and 77° F cooling, which are
not adjustable. The system will automatically select heating or cooling to maintain room
temperature within this band.

SLEEP MODE

The

Sapphire

offers three selectable sleep modes for your comfort. The unit will automatically
adjust room temperature during your sleep time. This slight change in temperature will not
affect your comfort level due to the natural effects that sleeping has on the body, but it will
save on energy consumption and will lower electric bills.

X-FAN MODE

When operating in humid areas,

Sapphire

has a Dry Coil function that will allow the indoor fan
to run for a pre-determined amount of time after the unit is turned off (cooling or dry modes)
to ensure that additional moisture is removed from coil.

FAHRENHEIT °F / CELSIUS °C

The remote controller and

Sapphire

indoor wall unit displays can be set to display in either °F or °C.

LOCK MODE

The wireless remote controller has a Lock feature. The Lock averts unauthorized access or
tampering with system settings.

AGENCY LISTINGS

All systems are listed with AHRI (Air conditioning, Heating, and Refrigeration Institute) and
are ETL certified per UL Standards.

6