Gree NEO09HP115V1A, NEO12HP115V1A, NEO09HP230V1A, NEO12HP230V1A, NEO18HP230V1A Technical Product Manual

NEO

Duct-free Mini-Split Heat Pump
9,000– 36,000 BtuH

Technical Product Guide

Innovative Duct-free Mini Split Solution

Table of Contents

1.0 PRODUCT OVERVIEW 3

2.0 FEATURES AND BENEFITS 3

3.0 PRODUCT NOMENCLATURE 6

4.0 AHRI CERTIFICATION 6

5.0 SYSTEM FEATURES 7

6.0 USER CONTROL FUNCTIONS 8

7.0 SYSTEM PERFORMANCE 9

8.0 SOUND DATA 12

9.0 ELECTRICAL DATA 13

10.0 MAJOR COMPONETS & WEIGHTS 14

11.0 DIMENSIONAL SPECIFICATIONS 15

12.0 CLEARANCE SPECIFICATIONS 23

13.0 EXTENDED PERFORMANCE RATINGS 24

14.0 ELECTRICAL WIRING 32

15.0 CONDENSATE REMOVAL 33

16.0 TETHERED WIRED CONTROLLER 34

17.0 PRODUCT LIMITED WARRANTY 37

2

© 2014 Gree Electric Appliance, Inc.

PRODUCT OVERVIEW

NEO Duct-free Mini-Split System is a Combination of Power & Efficiency

Energy-efficient yet powerful, the Gree Neo is an energy efficient duct-free split system that excels at
single zone applications. This system includes an indoor cabinet, outdoor compressor, wireless remote
and remote cradle. The Neo does not require bulky duct work so installation is simple, fast, & cost
effective; PLUS, you will find that this duct-free split system is more quiet and effici ent than
conventional air conditioning systems.

FEATURES AND BENEFITS

HIGH EFFICIENCY G-10 INVERTER - The G10 Inverter uses a broad range
of variable frequencies to drive the compressor, marking the highest level of
inverter control technology available today. Unlike conventional technology
that generally regulates room temperature by running at maximum capacity and
then shutting off completely, G10 Inverter technology eliminates these harsh starts/stops. This cutting
edge functionality results in quicker arrival at desired temperatures and superior maintenance of
consistent comfort levels. Higher efficiency and significant energy savings? Yes, it yields those too.

HEAT PUMP ADVANTAGE – Gree heat pumps, powered by the G10 Inverter, provide the same heating
capacity as electric heat, while using as little as 1/3 the electricity.

INTELLIGENT DEFROST - The Intelligent Defrost function increases room comfort and saves energy
by eliminating unnecessary defrost cycles. In heating mode, the control system monitors the outdoor coil
for frost buildup, and the system switches to defrost mode only when frost buildup is actually detected.
This avoids unnecessary and wasteful defrosts.

GOLD FIN CONDENSER - The system’s corrosion-resistant Gold Fin condenser
coating (1500hr salt spray rating) is made with a gold-colored anti-corrosion epoxy.
This technology maintains excellent heat transfer properties while extending coil life
against damage from salt air and salt water in seacoast installations.

3

© 2014 Gree Electric Appliance, Inc.

FEATURES AND BENEFITS (Cont.)

LOW VOLTAGE START UP – Having stable electrical power is not always an option. The Gree system
will operate from 170v to 253v (230v model) and 104v to 127v (115v models) which is suitable for
unstable power supply areas.

WHISPER QUIET Gree systems are both energy efficient and quiet. Wall mounted units operate with
sound levels starting as low as 26 dB(A).

SUBTLE APPEARANCE -Designed for a comfortable fit in virtually any living space. This slim
compact cabinet sits inconspicuously on the wall, and blends into most interior designs.

MULTI-SPEED FAN – The indoor fan can run at up to four different speeds (Low, Medium, High or
Turbo) for either COOLING or HEATING mode for maximum comfort and quiet operation.

TIME GUARD - Among the system’s many safeti es is a Time Guard function to prevent rapid cycling of
the compressor. A protective five-minute time delay restricts compressor restarts after shutoff.

POWER FAILURE MODE - Power interruptions are no problem. User selections and system parameters
are stored in non-volatile memory. These parameters are retained during a power failure. When power is
returned, the system will automatically return to the last operating mode.

COMMAND CENTER–The unit comes with a factory supplied wired Tether Controller or Wireless
Remote Controller.

Note: the controllers are mutually exclusive. They cannot be used at the same time.

WIRELESS IR REMOTE CONTROLLER - The Gree multi-functional infrared hand held
wireless controller is sleek, ergonomically designed, easy to use and has a large backlit LCD
display.

WIRED TETHER CONTROLLER (Optional) – The Gree tether controller mounts to the wall up
to 25 feet from the unit. It provides complete control over operation mode, desired temperature,
fan speed, airflow direction and more.

MODE BUTTON - The units can be set to five different operating modes: HEAT, COOL, DRY, FAN
ONLY and AUTO.

Note: AUTO MODE has fixed setpoints of 68° F heating and 78° F cooling, which are not
changeable. The system will automatically select heating or cooling to maintain room
temperature within this temperature band.

4

© 2014 Gree Electric Appliance, Inc.

FEATURES AND BENEFITS (Cont.)

INTELLIGENT PRE-HEATING - The system guards against the annoying COLD BLOW in heating
mode, and constantly monitors the discharge air temperature. It will delay the indoor fan until the indoor
coil has warmed up to prevent blowing uncomfortable cool air into the room.

TIMER MODE – The unit can be programmed to turned ON or OFF after a specific amount time. The
time period is adjustable between one half and 24 hours.

I FEEL MODE – The unit will sense room temperature at the remote controller instead of at the indoor
unit. It then adjusts airflow and temperature accordingly for the ultimate in personal comfort control and
energy savings.

SWING LOUVER – The unit has adjustable swing louvers which can be controlled from the wired tether
or wireless controllers. Vertical swing louver allows five different vertical (up & down) air discharge
directions including Continuous Sweep. Maximize comfort by adjusting the direction of airflow in the
room by moving the louvers up or down.

PRIVACY LOCK MODE – Both wired tether and wireless controllers have a Privacy Lo ck to avert
unauthorized access and stop tampering with system settings.

SLEEP MODE –The unit will automatically adjust room temperature during sleep time. This slight
change in temperature will not affect your comfort level due to the natural effects that sleepi ng has on the
body, but it will save on energy consumption and will lower electric bills.

FAHRENHEIT ° F / CELSIUS ° C - The wired tether and wireless controllers can be set to display in
either °F or °C.

POLYMERIC AIR FILTERS –Two-piece removable polymeric air filters easi ly slide in and out from the
front of the indoor unit and are interchangeable. The front panel does not need to be removed to access or
change the filters. The filters are washable and permanent.

SELF-DIAGNOSIS –With an on-board computer using real-time diagnostics, the Gree system helps to
prolong its own life. The automatic diagnosis feature continuously scans for unacceptable operating
conditions or malfunctions. If such conditions occur, the system takes corrective action or stops. Fault
codes are shown on the unit display to facilitate easy troubleshooting and repair.

AGENCY LISTINGS - All systems are listed with
AHRI (Air conditioning, Heating, and Refrigeration
Institute) and are ETL Certified per UL Standards.

5/7 YEAR LIMITED WARRANTY - Enjoy one of the most comprehensive warranties in the industry.
Seven (7) years on compressor and Five (5) years on all parts.

5

© 2014 Gree Electric Appliance, Inc.

NOMENCLATURE

MODEL NUMBER

BRAND

AHRI CERTIFICATION

NEO09HP115V1A

GREE

7181271

GREE

7181272

GREE

7065019

GREE

7065020

GREE

7065021

GREE

7065022

NEO30HP230V1A

GREE

7065023

GREE

7065024

Series Designation

Product Type

S - System
O - Outdoor units

NEO H - Indoor High Wall

D - Indoor Duct
C - Indoor Cassette
F - In door Floor/Ceilin g

Cooling Capacity

09 - 9,000 BTUH Revision Level
12 - 12,000 BTUH
18 - 18,000 BTUH Sty le/Color Designation

Model Ty pe

AC -Cooling Only Electrical Rating
HP -Heat Pump

230V - 208/230V 60Hz 1PH

HC - Heat/Cool

115V - 115V 60Hz 1PH

S

NEO

12

HP

230V

1

A

AHRI CERTIFICATION

NEO12HP115V1A
NEO09HP230V1A
NEO12HP230V1A
NEO18HP230V1A
NEO24HP230V1A

NEO36HP230V1A

© 2014 Gree Electric Appliance, Inc.

6

SYSTEM FEATURES

Nominal Cooling
Capacity (Btu/H

Operating Voltage

115V

115V

230V

230V

230V

230V

230V

230V

Heat

Pump

Heat

Pump

Heat

Pump

Heat

Pump

Heat

Pump

Heat

Pump

Heat

Pump

Heat

Pump

SYSTEM FEATURES

Auxiliary Electrical
Heater

Base pan With Electric
Heater

Compressor With
Electric Heater

Gold

Fin

Gold

Fin

Gold

Fin

Gold

Fin

Gold

Fin

Gold

Fin

Gold

Fin

Gold

Fin

LED Display Indoor
Unit

Memory/Power Failure
Recovery

4

Speeds

4

Speeds

4

Speeds

4

Speeds

4

Speeds

4

Speeds

4

Speeds

4

Speeds

Photocatalytic Filter

NO

NO

NO

NO

NO

NO

NO

NO

Ventilation (Outdoor
Air)

Model

System Type

Corrosion Protection

NEO09HP115V1A

9,000 12,000 9,000 12,000 18,000 24,000 30,000 36,000

NO NO NO NO NO NO NO NO

YES YES YES YES YES YES YES YES

YES YES YES YES NO YES YES YES

NEO12HP115V1A

NEO09HP230V1A

NEO12HP230V1A

NEO18HP230V1A

NEO24HP230V1A

NEO30P230V1A

NEO36HP230V1A

Inverter Type G10 G10 G10 G10 G10 G10 G10 G10

Intelligent Defrosting YES YES YES YES YES YES YES YES

Intelligent Preheating YES YES YES YES YES YES YES YES

YES YES YES YES YES YES YES YES

Low Ambient Cooling YES YES YES YES YES YES YES YES

Low Ambient Heating YES YES YES YES NO YES YES YES

Low Voltage Startup YES YES YES YES YES YES YES YES

YES YES YES YES YES YES YES YES

Multi Fan Speeds
Self-Diagnosis YES YES YES YES YES YES YES YES

NO NO NO NO NO NO NO NO

7

© 2014 Gree Electric Appliance, Inc.

USER CONTROL FUNCTIONS

Nominal Cooling
Capacity (Btu/H

Operating Voltage

115V

115V

230V

230V

230V

230V

230V

230V

USER CONTROL FEATURES

Auto Mode

YES

YES

YES

YES

YES

YES

YES

YES

Auto Fan

YES

YES

YES

YES

YES

YES

YES

YES

Auto Swing (Horizontal
Auto Swing)

Auto Swing (Vertical
Auto Swing)

Clock on Remote
Controller

Dry Mode

YES

YES

YES

YES

YES

YES

YES

YES

Dry Anti-Mildew (X­Fan) Mode

Wired Controller
Interface

Lock on Remote
Controller

Quiet Mode

NO

NO

NO

NO

NO

NO

NO

NO

Room Temperature
Display

Multi Sleep Modes
Options

Model

NEO09HP115V1A

9,000 12,000 9,000 12,000 18,000 24,000 30,000 36,000

NO NO NO NO NO NO NO NO

YES YES YES YES YES YES YES YES

YES YES YES YES YES YES YES YES

NEO12HP115V1A

NEO09HP230V1A

NEO12HP230V1A

NEO18HP230V1A

NEO24HP230V1A

NEO30P230V1A

NEO36HP230V1A

YES YES YES YES YES YES YES YES

Energy Saving Mode NO NO NO NO NO NO NO NO
Dirty Filter Alert NO NO NO NO NO NO NO NO

I Feel Function NO NO YES YES YES YES YES YES

YES YES YES YES YES YES YES YES

YES YES YES YES YES YES YES YES

YES YES YES YES YES YES YES YES

Sleep Mode YES YES YES YES YES YES YES YES

NO NO NO NO NO NO NO NO
Timer Mode YES YES YES YES YES YES YES YES
Turbo Mode YES YES YES YES YES YES YES YES

8

© 2014 Gree Electric Appliance, Inc.

SYSTEM PERFORMANCE

Outdoor

Operating Range

Rated

(BtuH)

Range

(BtuH)

NEO09HP115V1A

22

9,000

1.7

5 °F

109 °F

NEO12HP115V1A

20

12.0

12,000

3.0

5 °F

109 °F

NEO09HP230V1A

22

14.2

9,000

(3,500-9,600)

2.5

5 °F

109 °F

NEO12HP230V1A

20

12.0

12,000

(3,100-13,000)

3.0

5 °F

109 °F

NEO18HP230V1A

18

12.0

18,000

(5,970-22,350)

3.8

5 °F

109 °F

NEO24HP230V1A

18

12.0

21,400

(9,600-25,000)

5.3

5 °F

109 °F

NEO30HP230V1A

16

28,000

(9,500-30,000)

6.3

5 °F

109 °F

NEO36HP230V1A

16

7.4

5 °F

109 °F

Outdoor Temperature Operating

Range

NEO09HP115V1A

4.0

9,500

5 °F

75 °F

NEO12HP115V1A

9.6

3.2

13,000

5 °F

75 °F

NEO09HP230V1A

9.2

3.8

9,800

(2,200-11,000)

5 °F

75 °F

NEO12HP230V1A

9.2

3.2

13,000

(2,400-14,000)

5 °F

75 °F

NEO18HP230V1A

10.0

3.5

19,800

(4,100-22,000)

5 °F

75 °F

NEO24HP230V1A

10.0

3.2

23,000

(4,300-26,000)

5 °F

75 °F

NEO30HP230V1A

8.2

2.9

28,400

(10,000-33,000)

5 °F

75 °F

NEO36HP230V1A

8.2

2.5

34,600

(15,000-36,000)

5 °F

75 °F

Model Numbers SEER EER

13.2

9.3

8.2 33,6000 (7,400-36,000)

Model Numbers HSPF COP

9.8

Cooling Capacity

(2,559-11,601)

(2,661-13,307)

Heating Capacity

Rated

(BtuH)

Range (BtuH) Min Max

(2,423-12,966)
(2,900-13

,989)

Dehumid-

ification

(Pts./Hr

.)

Temperature

Min Max

NOTES:

1. Ratings are based on: Cooling Standard: 80 F (26.7 C) db, 67 F (19.4 C) wb air entering indoor unit and 95
F (35 C) db air entering outdoor unit. Heating Standard: 70 F (21.1 C) db air entering indoor unit and 47 F
(8.3 C) db, 43 F (6.1 C) wb air entering outdoor u ni t.

2. Ratings are based on 25 ft. (7.62 m) of interconnecting refrigerant lines.

3. All system ratings are based on fan coil units operating at high fan speed. Consult Physical Data tables for
air flows at selected fan speeds.

Legend

EER - Energy Efficiency Ratio
HSPF - Heating Seasonal Performance Ratio
SEER - Seasonal Energy Efficiency Ratio
COP - Coefficient of Performanc e

9

© 2014 Gree Electric Appliance, Inc.

AIR FLOW PERFORMANCE

Indoor Unit

Cooling (CFM)

Fan

Fan

Fan

Fan

NEO09HP115V1AH

206

247

282

335

206

247

282

335

NEO12HP115V1AH

206

247

282

335

206

247

282

335

NEO09HP230V1AH

218

253

277

306

218

253

277

306

NEO12HP230V1AH

218

253

277

335

218

253

277

335

NEO18HP230V1AH

324

383

459

500

324

383

459

500

NEO24HP230V1AH

353

412

471

589

353

412

471

589

NEO30HP230V1AH

412

530

618

706

412

530

618

706

NEO36HP230V1AH

412

530

647

736

412

530

647

736

Outdoor Unit

NEO09HP115V1AO

1,059

NEO12HP115V1AO

1,177

NEO09HP230V1AO

942

NEO12HP230V1AO

942

NEO18HP230V1AO

1,883

NEO24HP230V1AO

2,354

NEO30HP230V1AO

2,354

NEO36HP230V1AO

2,589

Approximate Air Throw (ft./m))

Low

Medium

High

Turbo

NEO09HP115V1AH

18 (5.5)

21 (6.4)

23 (7.0)

28 (8.5)

NEO12HP115V1AH

20 (6.1)

23 (7.0)

25 (7.6)

30 (9.1)

NEO09HP230V1AH

18 (5.5)

21 (6.4)

24 (7.3)

28 (8.5)

NEO12HP230V1AH

18 (5.5)

21 (6.4)

24 (7.3)

30 (9.1)

NEO18HP230V1AH

22 (6.7)

27 (8.2)

33 (10.1)

39 (11.9)

NEO24HP230V1AH

25 (7.6)

29 (8.8)

34 (10.4)

42 (12.8)

NEO30HP230V1AH

35 (10.7)

37 (14.3)

40 (12.1)

45 (13.7)

NEO36HP230V1AH

37 (11.3)

40 (12.1)

45 (13.7)

48 (14.6)

Model Numbers

Model Numbers Air Flow (CFM)

Low

Medium

High

Turbo

Low

Fan

Heating (CFM)

Medium

Fan

High

Fan

Turbo

Fan

Indoor Air Throw

Model Numbers

10

© 2014 Gree Electric Appliance, Inc.

REFRIGERATION& PIPING SPECIFICATIONS

REFRIGERANT CHARGE

Model Number

Type

Charge (oz.)

Max Total Pipe

Refrigerant (ft.)

Additional

(oz./ft.)

NEO09HP115V1AO

R-410A

41.2

0.2

NEO12HP115V1AO

R-410A

45.9

0.2

NEO09HP230V1AO

R-410A

45.9

0.2

NEO12HP230V1AO

R-410A

45.9

0.2

NEO18HP230V1AO

R-410A

49.4

0.2

NEO24HP230V1AO

R-410A

56.4

NEO30HP230V1AO

R-410A

84.7

NEO36HP230V1AO

R-410A

91.7

REFRIGERANT PIPING LENGTHS

Model Number

for System (ft.)

System (ft.)

Outdoor & Indoor Units (ft.)

NEO09HP115V1AO

10

50

33

NEO12HP115V1AO

10

33

NEO09HP230V1AO

10

50

33

NEO12HP230V1AO

10

66

33

NEO18HP230V1AO

10

82

33

NEO24HP230V1AO

10

82

33

NEO30HP230V1AO

10

100

33

NEO36HP230V1AO

10

100

33

Refrigerant

Min. Pipe Length

Factory System

Max Pipe Length for

66

Length Without Adding

25
25
25
25
25
25 0.5

25

25 0.5

Max Elevation between

Charge Level

0.5

11

© 2014 Gree Electric Appliance, Inc.

SOUND DATA

Indoor High Wall Units

Low Fan

Medium Fan

High Fan

Turbo Fan

Soun

A)

NEO09HP115V1AH

42

32

45

35

47

37

50

40

NEO12HP115V1AH

43

33

46

36

49

39

52

42

NEO09HP230V1AH

42

32

45

35

48

38

52

42

NEO12HP230V1AH

43

33

46

36

49

39

54

44

NEO18HP230V1AH

45

35

50

40

54

44

59

49

NEO24HP230V1AH

47

37

51

41

55

45

63

53

NEO30HP230V1AH

57

47

61

51

65

55

67

57

NEO36HP230V1AH

59

49

63

53

67

57

69

59

Outdoor Unit

Sound Power

(dBA)

Sound Pressure

(dBA)

NEO09HP115V1AO

60

50

NEO12HP115V1AO

62

52

NEO09HP230V1AO

60

50

NEO12HP230V1AO

62

52

NEO18HP230V1AO

66

56

NEO24HP230V1AO

68

58

NEO30HP230V1AO

72

62

NEO36HP230V1AO

75

65

Model Numbers

Model Numbers

Sound
Power
(dBA)

ound

S

Pressure

(dBA)

d

Pow

er

(dB

Sound

Pressur

e

(dBA)

Sound
Power
(dBA)

Sound

Pressur

e

(dBA)

Sound
Power
(dBA)

Sound

Pressur

e

(dBA)

No

te:

1. Sound pressure ratings are estimated sound pressure measurements, 3 feet from unit.

2. Sound power ratings are per AHRI 270 and AHRI 350

12

© 2014 Gree Electric Appliance, Inc.