Gree NEO09HP230V1AH, NEO18HP230V1AH, NEO12HP230V1AH, FLR09HP230V1AF, FLR12HP230V1AF Technical Product Manual

Technical Product Guide

MULTI WALL MOUNT UNITS

Models:
NEO09HP230V1AH
NEO12HP230V1AH
NEO18HP230V1AH

Table of Contents

Product Overview .................................2-3

Features and Benefits ..............................4-5

Product Nomenclature .............................. 6

Clearance Specifications.............................6

Product Performance Data ..........................7-8

Dimensional Specifications........................... 9

Limited Warranty Statement ...................... 10-11

PRODUCT OVERVIEW

SUPERIOR DESIGNS PROVIDE EASY SOLUTIONS TO COMPLEX PROBLEMS

GREE Ductless Multi Zone systems provide quiet comfort and energy ecient heating and cooling in up to
five dierent rooms – without ductwork. For most residential and light commercial applications, this is the ideal
solution to balance comfort, eciency and ease of installation. This Inverter-driven system oers Seasonal
Energy Eciency Ratings (SEER) up to 16. With individual room control and variable speed compressor
operation, comfort is boosted throughout your home or oce, while utility bills are held in check.

Gree’s exclusive G-10 Inverter technology powers the twin rotary compressor inside the Multi Zone
outdoor compressor section. The G-10 Inverter constantly adjusts the compressor speed to maintain
a comfortable room temperature. This saves energy, reduces outdoor noise and maintains a steady
room temperature by eliminating the harsh starts and stops of conventional systems.

When laying out a new project, you’ll appreciate the flexibility of Gree’s Multi Zone Systems. A single outdoor unit
can simultaneously power up to five indoor units while eliminating expensive ductwork. Without those ducts, your
installation is simpler, faster and more cost-eective. And the flexibility doesn’t stop there, as you can also mix
and match your choice of Wall Mount, Ceiling Cassette, Concealed Duct, Universal Floor/Ceiling and Mini Floor
Console indoor units to create a unique heating and cooling system to perfectly fit any project.

No pipe sweating

No sweating is needed for the pipe connection
between the indoor and outdoor units. All
piping connections are flared to simplify and
ease the piping installation.

Simple Wiring

No special or hard-to-find communication
wire is needed between the indoor and
outdoor units. The system uses common
14-4 AWG stranded copper THHN 600V
wire. The system’s communication is ready
as soon as the electrical wiring between the
indoor and outdoor units is complete.

High Lift Design

Gree’s High Lift design allows for extended
piping length, up to 262 feet total, as well as
50 feet of vertical lift from the condensing
units. This allows for greater flexibility in the
layout of the system.

Outdoor Unit

Power

Supply

1st Branching

Section

Indoor Unit

Transmission System

From Outdoor Unit to

the Indoor Unit:

82ft

82ft

Between Indoor Units:

Height Dierence

50ft

and Outdoor Unit:

50ft

Between Indoor Unit

Height Dierence

Allows up to 262 feet of pipe length

Energy Saving

Multi Zone systems allow each room to be individually controlled. Only those rooms requiring air
conditioning (or heating) are cooled (or heated), and all of it is accomplished without ductwork.
In addition, Gree’s G-10 inverter technology reduces energy waste, maximizes eciency and
achieves up to 16 SEER.

2

PRODUCT OVERVIEW

Self-Diagnostics System

Each indoor and outdoor unit continuously runs
a series of multi-point diagnostic tests on the
system, to automatically scan for unacceptable
operating conditions or malfunctions. If such
conditions occur, the system takes corrective
action or stops. The fault code will be shown
on the indoor, outdoor and wired controller displays.
Problems and system status are displayed with
comprehensive diagnostic codes to simplify system
troubleshooting and shorten repair times.

Flexible Design

Gree’s Multi Zone systems have many advantages
for both the property owner and the installer.
Up to five indoor units, powered by a single
outdoor unit, results in flexible zoning solutions
for almost any application. Various styles of
indoor units may be mixed and matched in any
combination to create a unique, multiple zone
heating and cooling system. Choose from Wall
Mount, Ceiling Cassette, Slim Duct, Universal
Floor/Ceiling and Mini Floor Console indoor units.
All are lightweight and compact enough to be
installed on the wall or in any ceiling space.

Diagnostic

Code

E1
E2
E3
E4
E5
E6
E7
E9
F4

Malfunction

Compressor High Pressure Protection
Indoor Coil Anti-Freeze Protection
Low Pressure Protection
High Discharge Temperature Protection
Compressor High Temperature Protection
Indoor/Outdoor Communication Failure
Heating & Cooling Modes Conflict
Condensate Water Too High
Outdoor Coil Sensor Failure

One outdoor unit

can power up to

5 indoor units.

Intelligent Control

Gree’s Multi Zone components use state-of-the
art intelligent controls to generate the ultimate
in room comfort. G-10 Inverter technology
delivers the exact level of required capacity (from
10% to 100%) to maintain room temperature and
humidity in the comfort range. The optimized PID
controls maintain the room temperature within
less than ±1.0°F of the room setpoint temperature.
The result is a virtually constant room temperature
without the typical fluctuations that occur with a
conventional fixed speed ON/OFF system.

Ductless Saves Money

Realize energy savings by eliminating heat loss
from inecient and leaky ductwork. The average
ducted air distribution system could reduce
overall system eciency by up to 30 percent.
Eliminating ductwork allows you to downsize
equipment while upsizing performance.

Cooling

Gree Inverter Control System
Conventional Fixed Speed System

Room temp.

3

+Multi Wall Mount Units

When it comes to fighting the heat, you need the NEO +Multi Wall Mount at your side. Don’t be
fooled by its compact design. Our +Multi Wall Mount is energy ecient, yet powerful for year round
comfort. Gree’s whisper quiet fan technology silences distracting noise. Its attractive compact design
mounts in a small wall space near the ceiling, and fits seamlessly into any decor. The fully featured
+Multi Wall Mount can be operated by an infrared remote controller or tether controller, allowing you
to easily manage a variety of useful features to further enhance room comfort.

FEATURES AND BENEFITS

Whisper Quiet

Gree systems are both energy ecient and quiet. Wall mounted units operate with sound levels
starting as low as 32 dB(A).

Subtle Appearance

Designed for a comfortable fit in virtually any living space. This slim compact cabinet sits
inconspicuously on the wall, and blends into most interior designs.

Multi-Speed Fan

The indoor fan can run at up to four dierent speeds (Low, Medium, High or Turbo) for either
COOLING or HEATING mode for maximum comfort and quiet operation.

Time Guard

Among the system’s many safeties is a Time Guard function to prevent rapid cycling of the compressor.
A protective five-minute time delay restricts compressor restarts after shuto.

Power Failure Mode

Power interruptions are no problem. User selections and system parameters are stored in non-volatile
memory. These parameters are retained during a power failure. When power is returned, the system
will automatically return to the last operating mode.

Controller

The unit comes with a factory supplied wired Tether Controller or Wireless Remote Controller.
Note: the controllers are mutually exclusive. They cannot be used at the same time.

IR Wireless Remote Controller

The Gree multi-functional infrared hand held wireless controller is sleek, ergonomically
designed, easy to use and has a large backlit LCD display.

Tether Controller (Optional)

The Gree tether controller mounts to the wall up to 25 feet from the unit. It provides complete
control over operation mode, desired temperature, fan speed, airflow direction and more.

Mode Button

The units can be set to five dierent operating modes: HEAT, COOL, DRY, FAN ONLY and AUTO.
Note: AUTO MODE has fixed setpoints of 68° F heating and 78° F cooling, which are not changeable.
The system will automatically select heating or cooling to maintain room temperature within this band.

4

FEATURES AND BENEFITS

Intelligent Pre-Heating

The Multi Zone system guards against the annoying COLD BLOW in heating mode, and constantly
monitors the discharge air temperature. It will delay the indoor fan until the indoor coil has warmed
up to prevent blowing uncomfortable cool air into the room.

Timer Mode

The unit can be programmed to turn ON or OFF after a specific amount time. The time period is
adjustable between one half and 24 hours.

I Feel Mode

The unit will sense room temperature at the remote controller instead of at the indoor unit. It then adjusts
airflow and temperature accordingly for the ultimate in personal comfort control and energy savings.

Swing Louver

The unit has adjustable swing louvers which can be controlled from the wired tether or wireless
controllers. Vertical swing louver allows five dierent vertical (up & down) air discharge directions
including Continuous Sweep. Maximize comfort by adjusting the direction of airflow in the room by
moving the louvers up or down.

Privacy Lock Mode

Both wired tether and wireless controllers have a Privacy Lock to avert unauthorized access and stop
tampering with system settings.

Sleep Mode

The unit will automatically adjust room temperature during sleep time. This slight change in
temperature will not aect your comfort level due to the natural eects that sleeping has on the
body, but it will save on energy consumption and will lower electric bills.

Fahrenheit °F / Celsius °C

The wired tether and wireless controllers can be set to display in either °F or °C.

Polymeric Air Filters

Two-piece removable polymeric air filters easily slide in and out from the front of the indoor unit and
are interchangeable. The front panel does not need to be removed to access or change the filters.
The filters are washable and permanent.

Self-Diagnosis

With an on-board computer using real-time diagnostics, the Gree Multi Zone system helps to
prolong its own life. The automatic diagnosis feature continuously scans for unacceptable operating
conditions or malfunctions. If such conditions occur, the system takes corrective action or stops.
Fault codes are shown on the unit display to facilitate easy troubleshooting and repair.

Agency Listings

All systems are listed with AHRI (Air conditioning, Heating, and Refrigeration Institute) and are
ETL Certified per UL Standards.

7/5 Year Limited Warranty

Enjoy one of the most comprehensive warranties in the industry. Seven (7) years on compressor
and Five (5) years on all parts.

5

+Multi Wall Mount Units

NOMENCLATURE

NEO 12 1 A H

Series Designation

NEO - Neo Indoor High Wall
MULTI - Multiple Port Outdoor Unit
DUCT - Slim Duct Indoor Unit
CAS - Ceiling Cassette
FLR - Floor/Ceiling Unit

CONS - Mini Console

Cooling Capacity

9- 9,000 BtuH
12 - 12,000 BtuH
18 - 18,000 BtuH

Model Type

AC - Cooling Only
HP - Heat Pump
HC - Heat/Cool

HP 230V

Product Type

S - System
O - Outdoor Units
H - Indoor High Wall
D - Indoor Duct
C - Indoor Cassette
F - Indoor Floor/Ceiling

Revision Level

Style/Color Designation

Electrical Rating

230V - 208/230V 60Hz 1PH
115V - 115V 60Hz 1PH

MINIMUM INDOOR CLEARANCE SPECIFICATIONS

The unit installation must meet or exceed the following minimum clearances for proper operation.

Ceiling

6 in (0.15m)

6 in

(0.15m)

6 ft (1.8m)

Floor

6 in

(0.15m)

6

PERFORMANCE SPECIFICATIONS & DATA

Indoor High Wall Units

MODEL NUMBER

NEO09HP230V1AH 9,000 9,800 2.5

NEO12HP230V1AH 12,000 13,000 3.0

NEO18HP230V1AH 18,000 19,800 3.8

COOLING CAPACITY

(BtuH)

HEATING CAPACITY

(BtuH)

DEHUMIDIFICATION

(Pts./hr.)

Indoor High Wall Units

MODEL NUMBER

NEO09HP230V1AH Polymeric Mesh 4-way Crossflow

NEO12HP230V1AH Polymeric Mesh 4-way Crossflow

NEO18HP230V1AH Polymeric Mesh 4-way Crossflow

AIR FILTER TYPE

AIR FLOW

FAN TYPE

Indoor High Wall Units

COOLING (CFM)

MODEL NUMBER

NEO09HP230V1AH 218 253 277 306

LOW FAN

MEDIUM FAN

HIGH FAN

TURBO FAN

NEO12HP230V1AH 217 253 277 335

NEO18HP230V1AH 324 383 459 500

Indoor High Wall Units

HEATING (CFM)

MODEL NUMBER

NEO09HP230V1AH 218 253 277 306

NEO12HP230V1AH 217 253 277 335

NEO18HP230V1AH 324 383 459 500

LOW FAN

MEDIUM FAN

HIGH FAN

TURBO FAN

AIR THROW DATA

Indoor High Wall Units

APPROXIMATE AIR THROW

MODEL NUMBER

LOW

MEDIUM

HIGH

TURBO

NEO09HP230V1AH 18 ft. 21 ft. 24 ft. 28 ft.

NEO12HP230V1AH 18 ft. 21 ft. 24 ft. 30 ft.

NEO18HP230V1AH 22 ft. 27 ft. 33 ft. 39 ft.

7

+Multi Wall Mount Units

SOUND DATA

Indoor High Wall Units

LOW FAN

MODEL NUMBER

NEO09HP230V1AH 42 dBA 32 dBA 45 dBA 35 dBA 48 dBA 38 dBA 52 dBA 42 dBA

NEO12HP230V1AH 43 dBA 33 dBA 46 dBA 36 dBA 49 dBA 39 dBA 54 dBA 44 dBA

NEO18HP230V1AH 45 dBA 35 dBA 50 dBA 40 dBA 54 dBA 44 dBA 59 dBA 49 dBA

Note: 1. Sound pressure ratings are estimated sound pressure measurements, 3 feet from unit.

2. Sound power ratings are per AHRI 270 and AHRI 350

SOUND

POWER

SOUND

PRESSURE

MEDIUM FAN

SOUND

POWER

SOUND

PRESSURE

HIGH FAN

SOUND

POWER

SOUND

PRESSURE

TURBO FAN

SOUND

POWER

SOUND

PRESSURE

ELECTRICAL DATA

Indoor High Wall Units

MODEL NUMBER

NEO09HP230V1AH 208/230v-1ph-60hz 187-253 0.2 20.0

NEO12HP230V1AH 208/230v-1ph-60hz 187-253 0.2 20.0

RATED POWER SUPPLY

(volt-phase-hz)

VOLTAGE RANGE

(volts)

RLA (amps)

INDOOR FAN

POWER (watts)

NEO18HP230V1AH 208/230v-1ph-60hz 187-253 0.3 20.0

Legend: RLA – Rated Load Amps

PRODUCT WEIGHT

Indoor High Wall Units

PRODUCT WEIGHT

MODEL NUMBER

NEO09HP230V1AH 22 lbs. 29 lbs.

NEO12HP230V1AH 22 lbs. 29 lbs.

NEO18HP230V1AH 24 lbs. 31 lbs.

NET OPERATING GROSS SHIPPING

8

DIMENSIONAL SPECIFICATIONS

Model No: NEO09HP230V1AH 9,000 BtuH
Model No: NEO12HP230V1AH 12,000 BtuH

7.1 (180)

10.8

(275)

Suction/Gas Line Port Size

Port 1 3/8-in OD Flared

Liquid Line Port Size

Port 1 1/4-in OD Flared

Model No: NEO18HP230V1AH 18,000 BtuH

Drain Connector

Drain Line 0.625-in OD

7.9 (200)

11.7

(298)

Suction/Gas Line Port Size

Port 1 1/2-in OD Flared

Liquid Line Port Size

Port 1 1/4-in OD Flared

Drain Connector

Drain Line 0.625-in OD

9

Limited Warranty Statement

DuctlEss HEAt PumP multi-sPlit systEms

Eective on new GREE Ductless purchases on or after March 1, 2013

NEO09HP230V1AH

NEO12HP230V1AH

NEO18HP230V1AH

GREE distributor (hereinafter “Company”) warrants this product against failure due to defect in
materials or workmanship under normal use and maintenance as follows. All warranty periods
begin on the date of original installation. If the date cannot be verified, the warranty period begins
one hundred twenty (120) days from date of manufacture. If a part fails due to defect during the
applicable warranty period Company will provide a new or remanufactured part, at Company’s
option, to replace the failed defective part at no charge for the part. This limited warranty is
subject to all provisions, conditions, limitations and exclusions listed below.

• A warranty period of Seven (7) years on compressor to the original registered end user.

• A warranty period of Five (5) years on all parts to the original registered end user.

• A warranty period of One (1) year on the remote control provided with the original unit.

• Limited warranty applies only to systems that are properly installed by a state certied

or licensed HVAC contractor, under applicable local and state law in accordance with all
applicable building codes and permits; GREE installation and operation instructions and
good trade practices.

• Warranty applies only to products remaining in their original installation location.

• Defective parts must be returned to the distributor through a registered servicing dealer

for credit.

10

LIMITATIONS OF WARRANTIES

All implied warranties and/or conditions (including implied warranties or conditions of
merchantability and fitness for a particular use or purpose) are limited to the duration of this
limited warranty, some states or provinces do not allow limitations on how long an implied
warranty or condition lasts, so the above may not apply to you. The express warranties made
in this warranty are exclusive and may not be altered, enlarged, or changed by any distributor,
dealer, or other person, whatsoever.

THIS WARRANTY DOES NOT COVER:

1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing
or handling of either defective parts, or replacement parts, or new units.

2. Product cleaning required prior to warranty service and repair.

3. Normal maintenance as outlined in the installation and servicing instructions or Owner’s
Manual, including filter cleaning and/or replacement and lubrication.

4. Failure, damage or repairs due to faulty installation, misapplication, abuse, improper servicing,
unauthorized alteration or improper operation.

5. Failure to start due to voltage conditions, blown fuses, open circuit breakers, or damages due
to the inadequacy or interruption of electrical service.

6. Failure or damage due to floods, winds, fires, lightning, accidents, corrosive environments
(rust, etc.) or other conditions beyond the control of the Company.

7. Failure or damage of coils or piping due to corrosion on installations within one (1) mile of
sea coast or corrosive body.

8. Parts not supplied or designated by Company, or damages resulting from their use.

9. Products installed outside continental USA and Canada.

10. Electricity or fuel costs, or increases in electricity or fuel costs for any reason whatsoever,
including additional or unusual use of supplemental electric heat.

11. Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant.

12. Shipping damage or damage as a result of transporting the unit.

13. Accessories such as condensate pumps, line sets and so forth are not covered.

14.

Any special, indirect or consequential property or commercial damage of any nature whatsoever.
Some states or provinces do not allow the exclusion of incidental or consequential damages,
so the above limitation may not apply to you.

FOR WARRANTY SERVICE OR REPAIR:

Contact your installing contractor. You may find the installer’s name on the equipment or in
your Owner’s packet.

This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state or province to province.

WSO021513-DLSWARR-MULTI – Rev. 10-15-14

11

Specifications in this booklet are subject to change without notice.
Manufacturer reserves the right to discontinue or modify specifications or
designs without notice or without incurring obligations. All rights reserved.

Cat# +MULTI-HW-1TPG Version: Original
© 2014 Gree Electric Appliance, Inc.