Grandstream Networks GXW400x User Manual
Grandstream Networks, Inc.
Analog IP Gateway GXW–400x
4 or 8 FXS Ports
GXW – 400x User’s Manual www.grandstream.com
Firmware Version 1.0.0.17 support@grandstream.com
TABLE OF CONTENTS
GXW-400X USER MANUAL
WELCOME....................................................................................................................................................4
CONNECTING YOUR PHONE..................................................................................................................... 5
EQUIPMENT PACKAGING .............................................................................................................................. 5
SAFETY COMPLIANCES ................................................................................................................................6
WARRANTY.................................................................................................................................................6
CONNECTING THE GXW–400X.................................................................................................................. 5
APPLICATION DESCRIPTION .................................................................................................................... 7
GXW–400X FEATURES............................................................................................................................... 8
SOFTWARE FEATURES OVERVIEW ............................................................................................................... 8
HARDWARE SPECIFICATIONS .....................................................................................................................10
USING THE WEB CONFIGURATION PAGES..........................................................................................11
CONFIGURING THE GXW–400X ................................................................................................................. 11
IMPORTANT SETTINGS ...............................................................................................................................11
NAT SETTINGS..................................................................................................................................... 11
DTMF METHODS..................................................................................................................................12
PREFERRED VOCODER (CODEC) ........................................................................................................ 12
BASIC OPERATIONS ................................................................................................................................13
UNDERSTANDING GXW VOICE PROMPTS ................................................................................................... 13
PLACING PHONE CALLS ......................................................................................................................... 14
CALLING PHONE OR EXTENSION NUMBERS .................................................................................................. 14
DIRECT IP CALLS.................................................................................................................................. 14
EXAMPLES OF DIRECT IP CALLS:........................................................................................................... 15
CALL HOLD........................................................................................................................................... 15
CALL WAITING ...................................................................................................................................... 15
CALL TRANSFER ................................................................................................................................... 15
3-WAY CONFERENCING ........................................................................................................................ 16
CALL FEATURES ......................................................................................................................................17
PSTN PASS THROUGH/LIFE LINE .............................................................................................................. 17
T.38 FAX SUPPORT................................................................................................................................... 17
END USER CONFIGURATION .................................................................................................................. 17
ADVANCED USER SETTINGS.................................................................................................................. 19
ADVANCED USER CONFIGURATION ............................................................................................................ 19
SAVING THE CONFIGURATION CHANGES ..................................................................................................... 25
FIRMWARE UPGRADE .............................................................................................................................26
UPGRADE THROUGH HTTP........................................................................................................................ 26
UPGRADE THROUGH TFTP ........................................................................................................................ 26
NO LOCAL TFTP SERVER .....................................................................................................................26
RESTORE FACTORY DEFAULT SETTING.............................................................................................. 27
FACTORY RESET..................................................................................................................................27
GLOSSARY OF TERMS ............................................................................................................................28
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TABLE OF FIGURES
GXW-400X USER MANUAL
FIGURE 1: DIAGRAM OF GXW–400X BACK PANEL ...........................................................................................5
FIGURE 2: DIAGRAM OF GXW–400X DISPLAY PANEL....................................................................................... 6
SCENARIO ONE: GXW- 400X FXS GATEWAY CONFIGURATION / PBX SCENARIO, VOIP ....................................7
SCENARIO TWO: GXW- 400X FXS GATEWAY CONFIGURATION / NO PBX SCENARIO, VOIP ..............................7
SCENARIO THREE: GXW–400X & GXW–400X SCENARIO / TOLL-FREE CALLING BETWEEN LOCATIONS ..............8
FIGURE 3: ADVANCED USER CONFIGURATION SCREENSHOT........................................................................... 19
FIGURE4: SAVING CONFIGURATION CHANGES SCREENSHOT ..........................................................................25
TABLE OF TABLES
GXW-400X USER MANUAL
TABLE 1: DEFINITIONS OF THE GXW CONNECTORS.......................................................................................... 5
TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL .......................................................................................6
TABLE 3: GXW–400X SOFTWARE FEATURES ..................................................................................................9
TABLE 4: HARDWARE SPECIFICATION OF GXW–400X .................................................................................... 10
TABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS.................................................................................... 13
TABLE 6: CALL FEATURES TABLE (STAR CODE) .............................................................................................17
TABLE 7: BASIC SETTINGS PAGE DEFINITIONS ............................................................................................... 18
TABLE 8: STATUS PAGE DEFINITIONS ............................................................................................................ 19
TABLE 9: ADVANCED CONFIGURATION PAGE DEFINITIONS ..............................................................................20
TABLE 10: FXS PORTS CONFIGURATION DEFINITIONS .................................................................................... 21
TABLE 11: PROFILE PAGE DEFINITIONS ......................................................................................................... 22
GUI INTERFACES
GXW-400X USER MANUAL
http://www.grandstream.com/GUI/GUI_GXW400x.rar
1. S
CREENSHOT OF ADVANCED SETTINGS CONFIGURATION PAGE
2. S
CREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
3. S
CREENSHOT OF FXS PORTS CONFIGURATION PAGE
4. SCREENSHOT OF PROFILE 1CONFIGURATION
5. SCREENSHOT OF PROFILE 2 CONFIGURATION
6. SCREENSHOT OF STATUS CONFIGURATION LOGIN PAGE
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WELCOME
Thank you for purchasing the Grandstream GXW–400x IP Analog FXS Gateway. The GXW–400x is a
cost effective, easy to use and easy to configure IP communications solution for any business. The
GXW–400x supports popular voice codecs and is designed for full SIP compatibility and interoperability
rd
with 3
a traditional phone system into a VoIP network, and efficiently manage communication costs.
This manual will help you learn how to operate and manage your GXW FXS Analog IP Gateway and
make the best use of its many upgraded features including simple and quick installation, 3-way
conferencing, and direct IP-IP Calling. This IP Analog Gateway is very easy to manage and scalable,
specifically designed to be an easy to use and affordable VoIP solution for the small – medium business
or enterprise.
Gateway GXW–400x Overview
The new GXW–400x series has a compact and quiet design (no fans) and offers superb audio quality,
rich feature functionality, strong security protection, and good manageability. It is auto-configurable,
remotely manageable and scalable.
The GXW–400x features 4 or 8-port FXS interface for analog telephones, dual 10M/100Mbps network
ports with integrated router, PSTN life line in case of power failure, and an RS232 serial port for
administration. In addition, it supports 2 SIP account profiles, caller ID for various countries/regions, T.38
fax, 1 or 2-stage dialing, flexible dialing plans, security protection (SIPS/TLS), comprehensive voice
codecs including G.711 (a/u-law), G.723.1, G.726, G.728, G.729A/B/E and iLBC.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty.
• This document is contains links to Grandstream GUI Interfaces. Please remember to download these
• This document is subject to change without notice. The latest electronic version of this user manual
• Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print,
party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, integrate
examples
is available for download from the following location:
http://www.grandstream.com/user_manuals/GXW–400x.pdf
for any purpose without the express written permission of Grandstream Networks, Inc. is not
permitted.
http://www.grandstream.com/GUI/GUI_GXW–400x for your reference.
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CONNECTING YOUR GXW–400x
Connecting your GXW–400x is easy. Before you begin, please verify the contents of the GXW–400x
package.
EQUIPMENT PACKAGING
Unpack and check all accessories. Equipment included in the package:
• one 12V universal power adapter
• one Ethernet cable
• one device unit
CONNECT THE GXW–400X
Managing the GXW and connecting the unit to the VoIP network is very simple. Follow these four (4)
steps to connect your GXW to the Internet and access the unit’s configuration pages. The GUI pages will
guide you through the remaining steps to set-up your gateway. Examples of the GUI Interfaces can be
downloaded from:
1. Connect the Power to the GXW-400x unit.
2. Connect an Ethernet cable between the LAN port on GXW-400x to your PC.
3. Your PC will be assigned an IP address like 192.168.2.100
4. Launch web browser and type
access to the GXW-400x web server.
FIGURE 1: DIAGRAM OF GXW–400X BACK PANEL
http://www.grandstream.com/GUI/GUI_GXW400x.rar
http://192.168.2.1 at the address of web browser. This will give you
GXW- 400x
LAN/WAN
RJ-45 Ethernet
Ports
Power
Supply
Console
Connection
(PC
connection)
PSTN
Line
FXS
Ports
T
ABLE 1: DEFINITIONS OF THE GXW CONNECTORS
LAN (or PC)
Connect your PC to the LAN to find IP address from your Router/DHCP
Server.
WAN (or LAN)
VIDEO IN
RESET
POWER IN
CONSOLE
FXS1 - FXS8
Connect to the internal LAN network or router.
Connection for Analog based Video Surveillance Camera (RCA)
Factory Reset button. Press for 7 seconds to reset factory default settings.
Power adapter connection
Console connection for a PC.
FXS ports to be connected to physical PSTN lines.
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Once the GXW is turned on and configured, the front display panel indicates the status of the unit.
FIGURE 2: DIAGRAM OF GXW–400X DISPLAY PANEL
GXW - 400x
Display LEDs
T
ABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL
Power LED
Ready LED
LAN LED
PC LED
LEDs 1 - 8
NOTE: All LEDs display green when ON.
Indicates Power. Remains ON when Power is connected and turned ON.
Remains ON after boot-up.
Indicates LAN (or WAN) port activity
Indicates PC (or LAN) port activity
Indicate status of the respective FXS Ports on the back panel
Busy - ON (Solid Green)
Available - OFF
FXS port status
SAFETY COMPLIANCES
The GXW–400x is compliant with various safety standards including FCC/CE. Its power adaptor is
compliant with UL standard.
WARRANTY
Grandstream has a reseller agreement with our reseller customer. End users should contact the company
from whom you purchased the product for replacement, repair or refund. If you purchased the product
directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA
(Return Materials Authorization) number. Grandstream reserves the right to remedy warranty policy
without prior notification.
Warning: Please do not use a different power adaptor with the GXW-400x as it may cause damage to
the products and void the manufacturer warranty.
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APPLICATION DESCRIPTION
There are three scenarios where the GXW–400x series can be effectively used to enable any business to
leverage the benefits of VoIP and the Internet.
S
CENARIO ONE: GXW- 400X FXS GATEWAY CONFIGURATION / PBX SCENARIO, VOIP
Anywhere in the world
FXS
Trunks
4 or 8 Ports
Trunk
PBX
Line
INTERNET
CLOUD
GXW FXS Series
CENARIO TWO: GXW- 400X FXS GATEWAY CONFIGURATION / NO PBX SCENARIO, VOIP
S
Anywhere in the world
4 or 8 Ports
INTERNET
CLOUD
PSTN
Analog
Lines
PSTN
Analog
Lines
GXW FXS Series
FXS Gateway acts as a ‘virtual office’,
connecting analog lines directly to the
gateway
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SCENARIO THREE: GXW–410x & GXW–400x SCENARIO / TOLL-FREE CALLING BETWEEN LOCATIONS
Branch A - Boston, MA
4 employees
PSTN
Analog
FX0 Lines
Lines
d
GXW 400x
Branch B – Denver, CO
PPSSTTNN
CClloouud
d
GXW 410x
IInntteerrnneett
CClloouud
GXW–400X FEATURES
The GXW–400x is feature rich and is a next generation IP voice gateway that is interoperable and
compatible with leading IP-PBXs, SoftSwitches and SIP platforms. The GXW–400x FXS Gateway series
is auto-configurable, remotely manageable and scalable. There are two FXS models, the GXW-4004 and
GXW-4008, each offering superb voice quality, traditional telephony functionality, easy deployment, and 4
or 8 FXS ports respectively. Each model features flexible dialing plans, PSTN failover, integrated call
routing to support a pure IP network call and an external power supply.
SOFTWARE FEATURES OVERVIEW
• Two SIP accounts & profiles
• Multi-party conferencing
• Supports Voice Codecs:
G711(a/µ, Annex I & II), G723.1A, G726 (ADPCM), G728, G729 A/B/E, iLBC and GSM
• T.38 Fax
• G.168 Echo Cancellation
• Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC (packet loss
concealment)
• Supports PSTN/PBX analog telephone sets or analog trunks
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TABLE 3: GXW–400X SOFTWARE FEATURES
Telephone Interfaces GXW-4004: 4 ports, 2 SIP accounts & profiles
GXW-4008: 8 ports, 2 SIP accounts & profiles
FXS, RJ-11
Network Interface Two (2) 10M/100 Mbps, RJ-45
LED Indicators Power and Line LEDs
Voice over Packet
Capabilities
PSTN Fail-over PSTN failover on power failure
Voice Compression
DHCP Server/Client Yes, NAT Router or Switched Mode
Fax over IP
QoS Diffserve, TOS, 802.1 P/Q VLAN tagging
IP Transport RTP/RTCP
DTMF Method
IP Signaling SIP (RFC 3261)
Provisioning TFTP, HTTP, HTTPS (pending)
Control TLS/SIPS
Management
Power Output: 12VDC / Input: 100–240 VAC/50-60 Hz
Environmental Operational: 32o–104oF or 0o–40oC
Storage: 10o–130o F / Humidity: 10–90% Non-condensing
Dimensions (HxWxD) 35 x 135 x 225 mm
Mounting Rack mount, Wall mount, Desktop
Short and long haul REN3: Up to150 ft on 24 AWG line
Caller ID Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID
Polarity Reversal / Wink Yes
EMC EN55022/EN55024 and FCC part15 Class B
Safety UL
GXW– 400x FXS Analog Gateway Series
Voice Activity Detection (VAD) with CNG (comfort noise generation) and
PLC (packet loss concealment), Dynamic Jitter Buffer,
Modem detection & auto-switch to G.711,
Packetized Voice Protocol Unit (supports RTP/RTCP and AAL2 protocol),
G.168 compliant Echo Cancellation, LEC (line echo cancellation) with NLP
G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder,
G.723.1A, G.726(ADPCM), G.729A/B/E, GSM, iLBC
G.726 provides proprietary VAD, CNG, and signal power estimation
Voice Play Out unit (reordering, fixed and adaptive jitter buffer, clock
synchronization), AGC (automatic gain control),
Status output, Decoder controlling via voice packet header
T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to
G.711 for Fax Pass-through (pending),
Fax Datapump V.17, V.19, V.27ter, V.29 for T.38 fax relay
flexible DTMF transmission method, User interface of In-audio, RFC2833,
and/or SIP Info
Syslog support, HTTPS and telnet (pending), remote management using
Web browser
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H
ARDWARE FEATURES
• 4 or 8 FXS ports
• Two RJ-45 (switched or routed)
• Auto detect Ethernet polarity
• PC Console connection
• PSTN fail-over port
ABLE 4: HARDWARE SPECIFICATION OF GXW–400X
T
LAN interface
LED
Universal Switching
Power Adaptor
Dimension
Weight
Temperature
Humidity
Compliance
2 x RJ45 10/100Mbps
8 LEDs (GREEN)
Input: 100-240V AC, 50/60Hz, 0.5A Max
Output: 12V DC, 1.25A
UL certified
225mm (L) x 135mm (W) x 35mm (H)
0.29 lbs (3.5 oz)
32~104°F
0~40°C
10% - 90% (non-condensing)
FCC, CE
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