Grandstream Networks GXW400x User Manual
Grandstream Networks, Inc.
Analog IP Gateway GXW–400x
4 or 8 FXS Ports
GXW – 400x User Manual www.grandstream.com
Firmware Version 1.0.0.39 support@grandstream.com
T
ABLE OF CONTENTS
GXW–400x User Manual
WELCOME ...................................................................................................................................................4
CONFIGURE YOUR GXW–400X.................................................................................................................5
EQUIPMENT PACKAGING ...........................................................................................................................................5
CONNECT THE GXW–400X.......................................................................................................................................5
FIGURE 1: DIAGRAM OF GXW–400X BACK PANEL ..................................................................................................5
FIGURE 2: DIAGRAM OF GXW–400X DISPLAY PANEL .............................................................................................6
SAFETY COMPLIANCES..............................................................................................................................................6
WARRANTY ...............................................................................................................................................................6
APPLICATION DESCRIPTION....................................................................................................................7
EXAMPLES OF GXW-400X CONFIGURATIONS...........................................................................................................7
Application One: GXW- 400x FXS Gateway Configuration / PBX Scenario, VoIP ...........................................7
Application Two: GXW- 400x FXS Gateway Configuration / No PBX Scenario, VoIP......................................7
Application Three: GXW–400x & GXW–410x Scenario / Toll- Free Calling Between Locations ......................8
GXW–400X FEATURES........................................................................ ........ ....... ........ ........ ........................9
SOFTWARE FEATURES OVERVIEW .............................................................................................................................9
HARDWARE SPECIFICATION.....................................................................................................................................11
BASIC OPERATIONS........................................................................... .... .... .... .... ... ........ .... ... ...................12
UNDERSTANDING GXW VOICE PROMPTS ...............................................................................................................12
PLACING A PHONE CALL .........................................................................................................................................13
Phone or Extension Numbers.............................................................................................................................13
DIRECT IP CALLS.................................................................................................................................................13
CALL HOLD .............................................................................................................................................................14
CALL WAITING........................................................................................................................................................14
CALL TRANSFER......................................................................................................................................................14
3-WAY CONFERENCING...........................................................................................................................................15
CALL FEATURES.. .... .... ... ........ .... ... .... .... .... .... ... ........ .... .... ... .... .... .... ....... .... .... ... .... .... .... ... .......................16
PSTN PASS THROUGH/LIFE LINE ............................................................................................................................16
SENDING AND RECEIVING FAX................................................................................................................................17
CONFIGURATION GUIDE .........................................................................................................................18
CONFIGURING GXW400X VIA VOICE PROMPT ......................................................................................................18
CONFIGURING GXW400X WITH WEB BROWSER.....................................................................................................18
ACCESS THE WEB CONFIGURATION MENU ............................................................................................................18
USER CONFIGURATION............................................................................................................................................19
IMPORTANT SETTINGS .............................................................................................................................................19
NAT Settings....................................................................................... ................................................................19
DTMF Methods..................................................................................................................................................20
Preferred VOCODER (Codec)...........................................................................................................................20
END USER CONFIGURATION ....................................................................................................................................21
ADVANCED USER CONFIGURATION.........................................................................................................................23
FIGURE 3: SCREENSHOT OF ADVANCED USER CONFIGURATION LOGIN SCREEN ....................................................24
SAVING THE CONFIGURATION CHANGES.................................................................................................................31
FIGURE 4: SCREEN-SHOT OF SAVE CONFIGURATION PAGE .....................................................................................31
REBOOTING FROM REMOTE.....................................................................................................................................31
FIGURE 5: SCREEN-SHOT OF REBOOTING PAGE.......................................................................................................32
CONFIGURATION THROUGH A CENTRAL SERVER.....................................................................................................32
SOFTWARE UPGRADE ............................................................................................................................33
FIRMWARE UPGRADE THROUGH TFTP/HTTP.........................................................................................................33
CONFIGURATION FILE DOWNLOAD..........................................................................................................................34
FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX..................................................................................34
MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD ............................................................................34
RESTORE FACTORY DEFAULT SETTING..............................................................................................35
RESET BUTTON........................................................................................................................................................35
IVR COMMAND.......................................................................................................................................................35
GLOSSARY OF TERMS ............................................................................................................................36
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Firmware 1.0.0.39 Last Updated: 5/2007
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ABLE OF FIGURES
GXW–400 User Manual
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IGURE 1: DIAGRAM OF GXW–400X BACK PANEL .................................................................................. .........5
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IGURE 2: DIAGRAM OF GXW–400X DISPLAY PANEL................................................................................. ......6
IGURE 3: SCREENSHOT OF ADVANCED USER CONFIGURATION LOGIN SCREEN ..............................................24
F
IGURE 4: SCREEN-SHOT OF SAVE CONFIGURATION PAGE.............................................................................31
F
F
IGURE 5: SCREEN-SHOT OF REBOOTING PAGE..................... ........................................................................32
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ABLE OF TABLES
GXW–400x User Manual
TABLE 1: DEFINITIONS OF THE GXW CONNECTORS..........................................................................................5
ABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL.......................................................................................6
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ABLE 3: GXW–400X SOFTWARE FEATURES ................................................................................................10
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ABLE 4: HARDWARE SPECIFICATION OF GXW–400X ....................................................................................11
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ABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS................................................................. ...................12
ABLE 6: CALL FEATURES TABLE (STAR CODE) .............................................................................................16
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ABLE 7: BASIC SETTINGS PAGE DEFINITIONS ...............................................................................................21
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ABLE 8: STATUS PAGE DEFINITIONS ............................................................................................................23
ABLE 9: ADVANCED CONFIGURATION PAGE DEFINITIONS................................................................... ...........25
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ABLE 10: FXS PORTS CONFIGURATION DEFINITIONS....................................................................................27
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ABLE 11: PROFILE PAGE DEFINITIONS ................................................. ........................................................27
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ONFIGURATION GUI INTERFACE EXAMPLES
C
GXW – 400x User Manual
(http://www.grandstream.com/user_manuals/GXW400x_User_Manual.pdf)
CREENSHOT OF ADVANCED USER CONFIGURATION PAGE
1. S
CREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
2. S
CREENSHOT OF FXS PORTS CONFIGURATION LOGIN PAGE
3. S
4. S
CREENSHOT OF PROFILE 1 CONFIGURATION PAGE
5. S
CREENSHOT OF PROFILE 2 CONFIGURATION PAGE
CREENSHOT OF STATUS CONFIGURATION LOG-IN PAGE
6. S
Grandstream Networks, Inc. GXW-400x User Manual Page 3 of 39
Firmware 1.0.0.39 Last Updated: 5/2007
WELCOME
Thank you for purchasing the Grandstream GXW–400x Analog FXS IP Gateway. The GXW–400x offers
an easy to manage, easy to configure IP communications solution for any business with virtual and/or
branch locations. The GXW–400x supports popular voice codecs and is designed for full SIP compatibility
and interoperability with 3
technology, integrate a traditional phone system into a VoIP network, and efficiently manage
communication costs.
This manual will help you learn how to operate and manage your GXW FXS Analog IP Gateway and
make the best use of its many upgraded features including simple and quick installation, multi-party
conferencing, and direct IP-IP Calling. This IP Analog Gateway is very easy to manage and scalable,
specifically designed to be an easy to use and affordable VoIP solution for the small – medium business
or enterprise.
Gateway GXW–400x Overview
The new GXW–400x series has a compact and quiet design (no fans) and offers superb audio quality,
rich feature functionality, strong security protection, and good manageability. It is auto-configurable,
remotely manageable and scalable.
The GXW–400x features 4 or 8-port FXS interface for analog telephones, dual 10M/100Mbps network
ports with integrated router, PSTN life line in case of power failure, and an RS232 serial port for
administration. In addition, it supports the option of 2 SIP Server profiles, caller ID for various
countries/regions, T.38 fax, flexible dialing plans, security protection (SIPS/TLS), comprehensive voice
codecs including G.711 (a/u-law), G.723.1, G.726(16/24/32/48 bit rates), G.729A/B/E and iLBC.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty.
• This document is contains links to Grandstream GUI Interfaces. Please remember to download these
examples http://www.grandstream.com/user_manuals/GUI/GUI_GXW400x.rar
• This document is subject to chang e without notice. The latest electronic version of this user manual
is available for download from the following location:
http://www.grandstream.com/user_manuals/GXW400x_User_Manual.pdf
• Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print,
for any purpose without the express written permission of Grandstream Networks, Inc. is not
permitted.
rd
party SIP providers, thus enabling you to fully leverage the benefits of VoIP
for your reference.
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Firmware 1.0.0.39 Last Updated: 5/2007
CONFIGURE YOUR GXW–400X
Connecting your GXW–400x is easy. Before you begin, please verify the contents of the GXW–400x
package.
EQUIPMENT PACKAGING
Unpack and check all accessories. Equipment includes:
• one 12V universal power adapter
• one Ethernet cable
• one device unit
CONNECT THE GXW–400X
Managing the GXW and connecting the unit to the VoIP network is very simple. Follow these four (4)
steps to connect your GXW to the Internet and access the unit’s configuration pages. The GUI pages
will guide you through the remaining steps to set-up your gateway. Examples of the GUI Interfaces can
be downloaded from: http://www.grandstream.com/user_manuals/GUI/GUI_GXW400x.rar
F
IGURE 1: DIAGRAM OF GXW–400X BACK PANEL
GXW- 400x
.
LAN/WAN
RJ-45 Ethernet
Ports
Reset
Power
Supply
Console
Connection
connection)
(PC
PSTN
Line
FXS
Ports
ABLE 1: DEFINITIONS OF THE GXW CONNECTORS
T
LAN (or PC)
WAN (or LAN)
RESET
DC 12V
CONSOLE
Connect the LAN port with an Ethernet cable to your PC.
Connect to the internal LAN netwo rk or router.
Factory Reset button. Press for 7 seconds to reset factory default settings.
Power adapter connection
Console connection for a PC.
FXS1 - FXS8 FXS port to be connected to analog phones / fax machines.
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Once the GXW is turned on and configured, the front display panel indicates the status of the unit.
FIGURE 2: DIAGRAM OF GXW–400X DISPLAY PANEL
GXW- 400x
Display LEDs
ABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL
T
Power LED
Ready LED
Console
LAN LED
WAN LED
LEDs 1 - 8
NOTE: All LEDs display green when ON.
Slow blinking of Power, WAN and LAN LED together indicate the product in firmware upgrading
or provision state.
Indicates Power. Remains ON when Power is connected and turned ON.
Remains ON after boot-up.
Turns ON when Console port is being used.
Indicates LAN (or WAN) port activity
Indicates PC (or LAN) port activity
Indicate status of the respective FXS Ports on the back panel
Busy - ON (Solid Green)
Available - OFF
Slow blinking FXS LEDs indicates Voice Mail for tha t po rt.
FXS port status
SAFETY COMPLIANCES
The GXW–400x is comp liant with various safety standards including FCC/CE. Its power adaptor is
compliant with UL standard. Warning: use only the power adapter included in the GXW–400x package.
Using an alternative power adapter may permanently damage the unit.
WARRANTY
Grandstream has a reseller agreement with our reseller customer. End users should contact the company
from whom you purchased the product for replacement, repair or refund.
If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service
Representative for a RMA (Return Materials Authorization) number. Grandstream reserves the right to
remedy warranty policy without prior notification.
Grandstream Networks, Inc. GXW-400x User Manual Page 6 of 39
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APPLICATION DESCRIPTION
There are three scenarios where the GXW–400x series can be effectively used to enable any business to
leverage the benefits of VoIP and the Internet.
XAMPLES OF GXW-400X CONFIGURATIONS
E
Application One: GXW- 400x FXS Gateway Configuration / PBX Scenario, VoIP
Anywhere in the world
FXS Trunks
4 or 8 Ports
PBX
Trunk Line
INTERNET
CLOUD
GXW FXS Series
Application Two: GXW- 400x FXS Gateway Configuration / No PBX Scenario, VoIP
Anywhere in the world
Analog
Phones
4 or 8 Ports
INTERNET
CLOUD
Analog
Phones
GXW FXS Series
FXS Gateway acts as a ‘virtual office’,
connecting analog phones directly to
the gateway
Grandstream Networks, Inc. GXW-400x User Manual Page 7 of 39
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Application Three: GXW–400x & GXW–410x Scenario / Toll- Free Calling Between Locations
Branch A - Boston, MA
4 employees
Analog
Phones
FX0
PPSSTTNN
d
CClloouud
Branch B – Denver, CO
4 employees
IInntteerrnneett
CClloouud
GXW-410x
d
GXW-400x
Grandstream Networks, Inc. GXW-400x User Manual Page 8 of 39
Firmware 1.0.0.39 Last Updated: 5/2007
GXW–400X FEATURES
The GXW–400x is a next generation IP voice gateway that is interoperable and compatible with leading
IP-PBXs, SoftSwitches and SIP platforms. The GXW–400x FXS series is auto-configurable, remotely
manageable and scalable. There are two FXS models, the GXW-4004 and GXW-4008, each offering
superb voice quality, traditional telephony functionality, easy deployment, and 4 or 8 FXS ports
respectively. Each model features flexible dialing plans, PSTN failover, integrated call routing to support
a pure IP network call and an external power supply.
OFTWARE FEATURES OVERVIEW
S
• 4 or 8 FXS ports
• Two RJ-45 ports (switched or routed)
• Multiple SIP accounts & profiles (4 or 8 accounts / choice of 2 profiles per account)
• Supports Voice Codecs:
G711(a/µ, Annex I & II), G723.1A, G726 (ADPCM with 16/24/32/40 bit rates), G729 A/B/E, iLBC
• T.38 Fax
• Comprehensive Dial Plan support for Outgoing calls.
• G.168 Echo Cancellation
• Voice Activation Detection (VAD), Comfort Noise Generation (CNG), and Packet Loss
Concealment (PLC)
• Supports PSTN/PBX analog telephone sets or analog trunks
Grandstream Networks, Inc. GXW-400x User Manual Page 9 of 39
Firmware 1.0.0.39 Last Updated: 5/2007
TABLE 3: GXW–400X SOFTWARE FEATURES
Telephone Interfaces
Network Interface
LED Indicators
Voice over Packet
Capabilities
PSTN Fail-over
Voice Compression
DHCP Server/Client
Fax over IP
QoS
IP Transport
DTMF Method
IP Signaling
Provisioning
Control
Management
Dial Plan
UPnP Support
Power
Mounting
Short and long haul
Caller ID
Polarity Reversal /
Wink
EMC
Safety
GXW– 400x FXS Analog Gateway Series
GXW-4004: 4 ports, 4 SIP accounts & choice of 2 profiles
GXW-4008: 8 ports, 8 SIP accounts & choice of 2 profiles
FXS, RJ-11
Two (2) 10M/100 Mbps, RJ-45
Power and Line LEDs
Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC
(packet loss concealment), AEC with NLP,
Packetized Voice Protocol Unit (supports RTP/ RTCP and AAL2 protocol),
G.168 compliant Echo Cancellation, Dynamic Jitter Buffer, Modem detection
& auto-switch to G.711
PSTN failover port on power failure
G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder,
G.723.1A, G.726(ADPCM with 16/24/32/40 bit rates), G.729A/B/E , iLB C
G.726 provides proprietary VAD, CNG, and signal power estimation
Voice Play Out unit (reordering, fixed and adaptive jitter buffer, clock
synchronization), AGC (automatic gain control),
Status output, Decoder controlling via voice packet header
Yes, NAT Router or Switched Mode
T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to G.711
for Fax Pass-through,
Fax Datapump V.17, V.19, V.27ter, V.29 for T.38 fax relay
Diffserve, TOS, 802.1 P/Q VLAN tagging
RTP/RTCP
flexible DTMF transmission method, User interface of In-audio, RFC2833,
and/or SIP Info
SIP (RFC 3261)
TFTP, HTTP, HTTPS (pending)
TLS/SIPS
Syslog support, HTTPS (pending), Telnet, remote management using Web
browser
Yes
Yes
Output: 12VDC / Input: 100–240 VAC/50-60 Hz
Rack mount, Wall mount, Desktop
REN3: Up to150 ft on 24 AWG line
Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID
Yes
EN55022/EN55024 and FCC part15 Class B
UL
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H
ARDWARE SPECIFICATION
The hardware specifications of the GXW FXS series are detailed in Table 4.
T
ABLE 4: HARDWARE SPECIFICATION OF GXW–400X
Ports
LAN interface
PSTN Port
LED
Console
Universal Switching
Power Adaptor
Dimension
Weight
Temperature
Humidity
Compliance
4 or 8 FXS Ports
2 x RJ45 10/100Mbps (switched or routed)
PSTN fail-over port
4 or 8 LEDs (GREEN)
Console port for Hyperterminal login
Input: 100-240V AC, 50/60Hz, 0.5A Max
Output: 12V DC, 1.25A
UL certified
225mm (L) x 135mm (W) x 35mm (H)
0.29 lbs (3.5 oz)
32~104°F / 0~40°C
10% - 90% (non-condensing)
FCC, CE
Grandstream Networks, Inc. GXW-400x User Manual Page 11 of 39
Firmware 1.0.0.39 Last Updated: 5/2007
BASIC OPERATIONS
UNDERSTANDING GXW VOICE PROMPTS
GXW–400x has a stored voice prompt menu for quick browsing and simple configuration. To enter the
voice prompt menu, press *** on the standard analog phone connected to any FXS port.
T
ABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS
Menu Voice Prompt User’s Options
Main Menu
01
02
03
04
05
07
“Enter a Menu Option” Enter “*” for the next menu option
Enter “#” to return to the main menu
Enter 01 – 05, 07,10 - 17, 47, 86 or 99 Menu option
“DHCP Mode”, “PPPoE
Mode”or “Static IP Mode”
“IP Address “ + IP address The current WAN IP address is announced
“Subnet “ + IP address Same as Menu option 02
“Gateway “ + IP address Same as Menu option 02
“DNS Server “ + IP address Same as Menu option 02
Preferred Vocoder Enter “9” to go to the next selection in the list:
Enter ‘9’ to toggle the selection
If user selects “Static IP Mode”, user need configure all the
IP address information through menu 02 to 05. If user
selects “Dynamic IP Mode”, the device will retrieve all IP
address information from DHCP server automatically when
user reboots the device.
Enter 12-digit new IP address if in Static IP Mode.
• PCM U
• PCM A
• iLBC
• G-726
• G-723
• G-729
10
12
13
14
15
16
17
47
99
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Firmware 1.0.0.39 Last Updated: 5/2007
“MAC Address” Announces the Mac address of the unit.
WAN Port Web Access Enter “9” to toggle between enable and disable
Firmware Server IP
Address
Configuration Server IP
Address
Upgrade Protocol Upgrade protocol for firmware and configuration update.
Firmware Version Firmware version information.
Firmware Upgrade Firmware upgrade mode. Enter “9” to rotate among the
“Direct IP Calling” Enter the target IP address to make a direct IP call, after
“RESET” Enter “9” to reboot the device; or
“Invalid Entry” Automatically returns to Main Menu
Announces current Firmware Server IP address. Enter 12
digit new IP address.
Announces current Config Server Path IP address. Enter
12 digit new IP address.
Enter “9” to toggle between TFTP and HTTP
following three options:
1. always check
2. check when pre/suffix changes
3. never upgrade
dial tone. (See “Make a Direct IP Call”.)
Enter MAC address to restore factory default setting
(See Restore Factory Default Setting section)
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