Grandstream Networks GXV3380 User Manual

FCC ID:YZZGXV3380

Grandstream Networks, Inc.

GXV3380

IP Multimedia Phone for AndroidTM

User Guide

GXV3380 User Guide

Version 1.0.1.1

transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without

the express written permission of Grandstream Networks, Inc. is not permitted.

The latest electronic version of this guide is available for download here:

http://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.

in the United States, Europe and other countries.

CAUTION

Changes or modifications to this product not expressly approved by Grandstream, or operation of this

product in any way other than as detailed by this guide, could void your manufacturer warranty.

WARNING

Please do not use a different power adaptor with devices as it may cause damage to the products and void

the manufacturer warranty.

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GXV3380 User Guide

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FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant

to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause harmful interference

to radio communications. However, there is no guarantee that interference will not occur in a particular

installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined

by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more

of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

The device complies with FCC radiation exposure limits set forth an uncontrolled environment and it also

complies with Part 15 of the FCC RF Rules. This equipment must be installed and operated in accordance

with provided instructions and the antenna(s) used for this transmitter must be installed to provide a

separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction

with any other antenna or transmitter. End-users and installers must be provided with antenna installation

instructions and consider removing the no-collocation statement.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

Caution

Any changes or modification not expressly approved by the party responsible for compliance could void the

user’s authority to operate the equipment.

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GXV3380 User Guide

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CE DECLARATION OF CONFORMITY

EUT Feature

Tx/Rx Frequency

Range

2402~2480 MHz

2412~2472 MHz

5150~5250 MHz

5250~5350 MHz

5470~5725 MHz

Number of Channels

40 (37 hopping + 3

advertising channels)

UNII Band I:

802.11a/n-HT20-VHT20: 4 channels

802.11n-HT40: 2 channels

UNII Band II:

802.11a/n-HT20: 4 channels

802.11n-HT40: 2 channels

UNII Band III:

802.11a/n-HT20: 11 channels

802.11n-HT40: 5 channels

Carrier Frequency of

Each Channel

f=2402+k MHz

(k=0,1,2….,78)

f=2402+k MHz

(k=0,2,4…,39)

- - Antenna Type/Gain

Internal PCB Antenna /

gain 3 dBi

Internal PCB Antenna

/ gain 3 dBi

Internal PCB Antenna /

gain 3 dBi

Internal PCB Antenna /

gain 4 dBi

Type of Modulation

Bluetooth BR 1Mbps: GFSK

Bluetooth EDR 2Mbps: π/4-

DQPSK

Bluetooth EDR 3Mbps:

8DPSK

Bluetooth LE: GFSK

802.11b: DSSS (DBPSK /

DQPSK / CCK)

802.11g/n: OFDM (BPSK /

QPSK / 16QAM / 64 QAM)

802.11a/n: OFDM (BPSK / QPSK /

16QAM / 64QAM)

Operation

temperature

0 °C ~ +40 °C

Storage temperature

-10 °C ~ +60 °C

Humidity

10 ~ 90% non-condensing

Domestic use

Industrial use Class B

This transmitter complies with the essential requirements and provisions of directives 2014/53/EU,

2014/30/EU, 2015/35/EU and subsequent amendments, according to standards

ETSI EN 300 328 V2.1.1 (2016-11); EN 301 893 V2.1.1 (2017-05)

ETSI EN 301 489-1 V2.1.1 (2017-02); ETSI EN 301 489-17 V3.1.1 (2017-02)

EN 60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013

EN 62311: 2008; EN62479: 2010

Manufacturer:

Grandstream Networks, Inc.

126 Brookline Ave, 3rd Floor Boston, MA 02215, USA

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GXV3380 User Guide

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Caution: Exposure to Radio Frequency Radiation

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This

equipment should be installed and operated with minimum distance of 20 cm between the radiator and your

body.

CE Authentication

Hereby, Grandstream Networks, Inc. declares that the radio equipment GXV3380 is in compliance with

Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address:

http://www.grandstream.com/support/resources/

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GXV3380 User Guide

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GNU GPL INFORMATION

GXV3380 firmware contains third-party software licensed under the GNU General Public License (GPL).

Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public

License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/sites/default/files/Resources/gxv33XX_gpl.zip

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GXV3380 User Guide

Version 1.0.1.1

Table of Content

DOCUMENT PURPOSE ............................................................................................... 16

CHANGE LOG .............................................................................................................. 17

Firmware Version 1.0.1.1 ..................................................................................................................... 17

WELCOME ................................................................................................................... 18

PRODUCT OVERVIEW ................................................................................................ 19

Feature Highlights ................................................................................................................................ 19

GXV3380 Technical Specifications ...................................................................................................... 19

GETTING STARTED ..................................................................................................... 22

Equipment Packaging .......................................................................................................................... 22

Description of the GXV3380 ................................................................................................................ 23

Front View ..................................................................................................................................... 23

Back View ..................................................................................................................................... 24

Side View ...................................................................................................................................... 25

Connecting and Setting Up the GXV3380 ........................................................................................... 25

Using the Phone Stand ................................................................................................................. 25

Using the Slots for Wall Mounting ................................................................................................ 26

Connecting the GXV3380 .................................................................................................................... 27

GETTING TO KNOW GXV3380.................................................................................... 28

Use the Touchscreen ........................................................................................................................... 28

Use the Desktop .................................................................................................................................. 30

Desktop Menu ............................................................................................................................... 30

Add Widget to Desktop ................................................................................................................. 31

Manage Desktop Items ................................................................................................................. 31

Set Wallpapers ............................................................................................................................. 33

Manage Running Applications ...................................................................................................... 34

Idle Screen ........................................................................................................................................... 35

Switch Idle Screens ...................................................................................................................... 35

Set Up Idle Screen........................................................................................................................ 35

Use the Status Bar ............................................................................................................................... 37

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Notifications in Status Bar .................................................................................................................... 39

System Settings in Status Bar ...................................................................................................... 41

Use the GXV3380 Keys ....................................................................................................................... 42

Keypad Shortcut Functions .......................................................................................................... 42

Use the On-Screen Keyboard .............................................................................................................. 43

Use the Message Waiting Indicator ..................................................................................................... 45

MAKE PHONE CALLS ................................................................................................. 46

Register SIP Accounts ......................................................................................................................... 46

Account Status .............................................................................................................................. 46

Configure SIP Account .................................................................................................................. 47

Dial a Number Directly ......................................................................................................................... 48

Redial ................................................................................................................................................... 49

Dial a Number via Contact ................................................................................................................... 49

Dial a Number via Call History ............................................................................................................. 49

Answer a Call ....................................................................................................................................... 50

Single Incoming Call ..................................................................................................................... 50

Multiple Calls/Call Waiting ............................................................................................................ 53

Call Progress Status ..................................................................................................................... 54

Call Hold .............................................................................................................................................. 54

Call Recording ..................................................................................................................................... 55

MPK Monitoring ................................................................................................................................... 55

Mute ..................................................................................................................................................... 56

Turn on Video during Audio Call .......................................................................................................... 57

Switch Audio Channel During Call ....................................................................................................... 58

Call Transfer ......................................................................................................................................... 59

Blind Transfer ................................................................................................................................ 59

Attended Transfer ......................................................................................................................... 60

Transfer via MPKs ........................................................................................................................ 62

7-Way Conference ............................................................................................................................... 63

Initiate Conference........................................................................................................................ 63

Remove Party from Conference ................................................................................................... 66

End Conference ............................................................................................................................ 67

Hold and Resume Conference ..................................................................................................... 67

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Auto Conference Mode ................................................................................................................. 67

UCM Conference ................................................................................................................................. 68

Participate in UCM Conference Room ......................................................................................... 68

CCM: Conference Call Menu: ....................................................................................................... 68

Conference Call Operations ......................................................................................................... 69

CEI: Conference Event Indicator: ................................................................................................. 71

Missed Call .......................................................................................................................................... 72

DND (Do Not Disturb) .......................................................................................................................... 73

Voicemail/Message Waiting Indication ................................................................................................ 73

Call Forward ......................................................................................................................................... 74

Call Features ........................................................................................................................................ 76

CONTACTS................................................................................................................... 78

Local Contacts ..................................................................................................................................... 78

Add Single Contacts ............................................................................................................................ 78

Import/Export Contacts ........................................................................................................................ 79

Download Contacts .............................................................................................................................. 81

Search Contacts .................................................................................................................................. 81

Use Contacts ....................................................................................................................................... 82

Make a Call to Contacts ............................................................................................................... 82

Select Contacts ............................................................................................................................. 82

Add Contacts to Favorites ............................................................................................................ 83

Edit Contacts ................................................................................................................................ 84

Send Contacts to Desktop Shortcut ............................................................................................. 84

Share Contacts Via Bluetooth ...................................................................................................... 84

Add Contacts to Blacklist .............................................................................................................. 84

Add Group .................................................................................................................................... 85

Add contacts to Group .................................................................................................................. 85

Contacts Storage Status ............................................................................................................... 85

GXV3380 SETTINGS .................................................................................................... 87

HARASSMENT INTERCEPTION ................................................................................. 89

Blocked Contacts ................................................................................................................................. 89

Block History ........................................................................................................................................ 89

Delete Block History ..................................................................................................................... 89

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Edit Blacklist ................................................................................................................................. 90

Intercept Anonymous calls ................................................................................................................... 91

CALL HISTORY ............................................................................................................ 92

Local Call History ................................................................................................................................. 92

Dial Out from Call History ............................................................................................................. 93

Call History Options ...................................................................................................................... 93

Delete Call History ........................................................................................................................ 93

Call History Details ....................................................................................................................... 94

SMS .............................................................................................................................. 95

View SMS............................................................................................................................................. 95

Create New SMS ................................................................................................................................. 96

Delete SMS .......................................................................................................................................... 96

SMS Settings ....................................................................................................................................... 97

BACKUP AND RESTORE ............................................................................................ 98

Backup Data ........................................................................................................................................ 98

Restore Backup Data ........................................................................................................................... 99

RECORDER ................................................................................................................ 100

Call Records ...................................................................................................................................... 100

Audio Records ................................................................................................................................... 100

Recorder Settings .............................................................................................................................. 102

Files operations .................................................................................................................................. 104

FILE MANAGER ......................................................................................................... 105

Files Operations ................................................................................................................................. 105

Copy and Paste Files.................................................................................................................. 105

Move Files .................................................................................................................................. 106

Send Files ................................................................................................................................... 107

Delete Files ................................................................................................................................. 107

Rename a File ............................................................................................................................ 108

File Categories ................................................................................................................................... 109

GS MARKET ............................................................................................................... 110

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FTP SERVER ............................................................................................................... 111

CAMERA .................................................................................................................... 113

Take Picture ....................................................................................................................................... 113

Record Video ..................................................................................................................................... 113

Angle Adjustment ............................................................................................................................... 114

Gallery ................................................................................................................................................ 114

Screensaver ....................................................................................................................................... 117

BROWSER ................................................................................................................. 119

ACTION URL .............................................................................................................. 121

CONNECTING GXV3380 TO DOOR SYSTEMS ........................................................ 122

CONNECT TO NETWORK AND DEVICES ................................................................ 123

Ethernet ............................................................................................................................................. 123

WI-FI .................................................................................................................................................. 123

Turn On/Off Wi-Fi ........................................................................................................................ 123

Connect to Wi-Fi Networks ......................................................................................................... 123

Wi-Fi Settings Shortcut ............................................................................................................... 125

Bluetooth ............................................................................................................................................ 126

Turn On/Off Bluetooth ................................................................................................................. 126

Change Bluetooth Device Name ................................................................................................ 127

Pair GXV3380 with a Bluetooth Device ...................................................................................... 127

Unpair a Bluetooth Device .......................................................................................................... 128

Bluetooth Settings Shortcut ........................................................................................................ 128

EHS Headset ..................................................................................................................................... 129

USB Headset ..................................................................................................................................... 130

USB .................................................................................................................................................... 131

MicroSD Card .................................................................................................................................... 132

EMERGENCY CALL ................................................................................................... 133

EXPERIENCING THE GXV3380 APPLICATION PHONE .......................................... 134

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Table of Tables

Table 1: GXV3380 Features in a Glance .................................................................................................... 19

Table 2: GXV3380 Technical Specifications ................................................................................................ 20

Table 3: Equipment Packaging ................................................................................................................... 22

Table 4: GXV3380 Front View ..................................................................................................................... 23

Table 5: GXV3380 Back View ..................................................................................................................... 24

Table 6: GXV3380 Side View ...................................................................................................................... 25

Table 7: GXV3380 Status Bar Notification Icons ........................................................................................ 39

Table 8: GXV3380 Keys .............................................................................................................................. 42

Table 9: GXV3380 MWI LED Status ........................................................................................................... 45

Table 10: GXV3380 Feature Code .............................................................................................................. 76

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Table of Figures

Figure 1: GXV3380 Package Content ......................................................................................................... 22

Figure 2: GXV3380 Front ............................................................................................................................ 23

Figure 3: GXV3380 Back View.................................................................................................................... 24

Figure 4: GXV3380 Side View .................................................................................................................... 25

Figure 5: Built in Stand and Mounting Slots on GXV3380 .......................................................................... 26

Figure 6: Tab on The Handset Cradle ......................................................................................................... 26

Figure 7: GXV3380 Back / Side View ......................................................................................................... 27

Figure 8: GXV3380 Default Home Screen .................................................................................................. 28

Figure 9: GXV3380 Onscreen Menu ........................................................................................................... 28

Figure 10: GXV3380 Finger Gestures on the Touch Screen ...................................................................... 29

Figure 11: GXV3380 Desktop Menu ........................................................................................................... 30

Figure 12: Add Widget to the Desktop ........................................................................................................ 31

Figure 13: Open Clock Widget .................................................................................................................... 32

Figure 14: Resize MPK Widget ................................................................................................................... 32

Figure 15: Move Clock Widget .................................................................................................................... 33

Figure 16: GXV3380 Choose Wallpaper ..................................................................................................... 34

Figure 17: GXV3380 Recent Applications ................................................................................................... 34

Figure 18: GXV3380 Switch Idle Screens ................................................................................................... 35

Figure 19: Set up Home Idle Screen ........................................................................................................... 35

Figure 20: Add an Idle Screen .................................................................................................................... 36

Figure 21: Delete an Idle Screen ................................................................................................................ 36

Figure 22: GXV3380 Top Status Bar ........................................................................................................... 37

Figure 23: Status Bar - More Options ......................................................................................................... 37

Figure 24: GXV3380 Top Status Bar – Notification ..................................................................................... 38

Figure 25: GXV3380 Top status Bar - Get more information ...................................................................... 38

Figure 26: GXV3380 Top status Bar – Wi-Fi ............................................................................................... 39

Figure 27: System Settings in Status Bar ................................................................................................... 41

Figure 28: GXV3380 Keys .......................................................................................................................... 42

Figure 29: GXV3380 Onscreen Keyboard - English Keyboard ................................................................... 43

Figure 30: GXV3380 Onscreen Keyboard - Lowercase and Uppercase .................................................... 44

Figure 31: English Keyboard - Number and Symbols ................................................................................. 44

Figure 32: English Keyboard - More Symbols ............................................................................................ 44

Figure 33: GXV3380 Account Widget ......................................................................................................... 46

Figure 34: GXV3380 Dial Screen ................................................................................................................ 47

Figure 35: Disable Video Call Feature on Dial Screen ............................................................................... 48

Figure 36: GXV3380 View Contacts ........................................................................................................... 49

Figure 37: GXV3380 Call History ................................................................................................................ 50

Figure 38: Single Incoming Call – Audio ..................................................................................................... 50

Figure 39: Single Incoming Call – Video ..................................................................................................... 51

Figure 40: Single Incoming Call – Preview-1 .............................................................................................. 51

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Figure 41: Single Incoming Call – Preview-2 .............................................................................................. 52

Figure 42: Single Incoming Call - Transfer -1 ............................................................................................. 52

Figure 43: Single incoming Call - Transfer - 2............................................................................................. 53

Figure 44: Call Waiting ................................................................................................................................ 53

Figure 45: Touch to Return to Call Screen .................................................................................................. 54

Figure 46: Call on Hold ............................................................................................................................... 54

Figure 47: GXV3380 Call Recording ........................................................................................................... 55

Figure 48: MPK button ................................................................................................................................ 55

Figure 49: MPK list ...................................................................................................................................... 56

Figure 50: GXV3380 Call Mute ................................................................................................................... 56

Figure 51: Turn on Video During Audio Call ................................................................................................ 57

Figure 52: Accept Video During Audio Call ................................................................................................. 57

Figure 53: Switch Audio Channel during Call .............................................................................................. 58

Figure 54: Blind Transfer ............................................................................................................................. 59

Figure 55: Attended Transfer....................................................................................................................... 60

Figure 56: Attended Transfer - Transferring ................................................................................................ 60

Figure 57: Attended Transfer – Split ........................................................................................................... 61

Figure 58: Attended Transfer....................................................................................................................... 62

Figure 59: Transfer via MPK ....................................................................................................................... 62

Figure 60: MPK list ...................................................................................................................................... 63

Figure 61: Add Conference Members from Dial Screen ............................................................................. 64

Figure 62: Add Conference Members from Dial Screen 2 .......................................................................... 64

Figure 63: GXV3380 Conference Screen ................................................................................................... 65

Figure 64: GXV3380 Conference - Add Existing Call to Conference ......................................................... 65

Figure 65: 3-Way Conference Call Established .......................................................................................... 66

Figure 66: Notification of joining the conference ......................................................................................... 66

Figure 67: Notification of exiting the conference ......................................................................................... 66

Figure 68: GXV3380 Conference - Remove Party from Conference.......................................................... 67

Figure 69 : Join UCM conference room ...................................................................................................... 68

Figure 70: UCM conference Menu .............................................................................................................. 68

Figure 71 : Conference Menu Options ........................................................................................................ 69

Figure 72: Conference's members list ........................................................................................................ 69

Figure 73: Invite a Member ......................................................................................................................... 70

Figure 74: Conference Bridge ..................................................................................................................... 70

Figure 75: Member joined conference Event .............................................................................................. 71

Figure 76 : Member Left the conference room Event ................................................................................. 71

Figure 77: Invitation sent Event Notification ................................................................................................ 72

Figure 78: Missed Call Screen .................................................................................................................... 72

Figure 79: Enable/Disable DND .................................................................................................................. 73

Figure 80: Retrieve Voicemail ..................................................................................................................... 74

Figure 81: Unconditional Call Forward ........................................................................................................ 74

Figure 82: Call Forward – Unconditional ..................................................................................................... 75

Figure 83: Call Forward - Time Based ........................................................................................................ 75

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Figure 84: Call Forward - Busy/No Answer/DND ........................................................................................ 75

Figure 85: GXV3380 Contacts .................................................................................................................... 78

Figure 86: GXV3380 Contacts - Add New Contact ..................................................................................... 79

Figure 87: Add to Contacts from Dial Pad ................................................................................................... 79

Figure 88: GXV3380 Contacts - Import Contacts ....................................................................................... 80

Figure 89: GXV3380 Contacts - Export Contacts ....................................................................................... 80

Figure 90: GXV3380 Contacts - Download Contacts ................................................................................. 81

Figure 91: GXV3380 Contacts - Search Contacts ...................................................................................... 82

Figure 92: GXV3380 Contacts - Select Contacts........................................................................................ 83

Figure 93: Add Contacts to Favorites .......................................................................................................... 83

Figure 94: GXV3380 Contacts - Add New Group ....................................................................................... 85

Figure 95: GXV3380 Contacts - Storage Status ......................................................................................... 86

Figure 96: GXV3380 Settings ..................................................................................................................... 87

Figure 97: List of blocked contacts ............................................................................................................. 89

Figure 98: Block History .............................................................................................................................. 89

Figure 99: GXV3380 Blacklist - Add Number to Blacklist ........................................................................... 90

Figure 100: Manually Add Number to Blacklist ........................................................................................... 90

Figure 101: Intercept Anonymous Calls ...................................................................................................... 91

Figure 102: GXV3380 Call History .............................................................................................................. 92

Figure 103: GXV3380 Call History – Options ............................................................................................. 93

Figure 104: GXV3380 Call History - Details ................................................................................................ 94

Figure 105: GXV3380 SMS Message ......................................................................................................... 95

Figure 106: View SMS Dialog ..................................................................................................................... 95

Figure 107: Create a New SMS .................................................................................................................. 96

Figure 108: SMS Settings ........................................................................................................................... 97

Figure 109: GXV3380 Backup App Main Screen ........................................................................................ 98

Figure 110: GXV3380 Manual Backup Screen ........................................................................................... 98

Figure 111: GXV3380 Automatic Backup Configuration ............................................................................. 99

Figure 112: GXV3380 Restore Backup Data .............................................................................................. 99

Figure 113: Recorder Application .............................................................................................................. 100

Figure 114: Recording Audio ..................................................................................................................... 101

Figure 115 : Flag Mark .............................................................................................................................. 101

Figure 116: Recorded Files ....................................................................................................................... 101

Figure 117: Recorder Menu ...................................................................................................................... 102

Figure 118: Menu Options ......................................................................................................................... 102

Figure 119: Recorder Settings .................................................................................................................. 103

Figure 120: Set Password ......................................................................................................................... 103

Figure 121: Change Password.................................................................................................................. 103

Figure 122: Files operation ....................................................................................................................... 104

Figure 123: Export/Delete files .................................................................................................................. 104

Figure 124: GXV3380 File Manager – Copy File ...................................................................................... 105

Figure 125: Paste File ............................................................................................................................... 106

Figure 126: GXV3380 File Manager - Move ............................................................................................. 106

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Figure 127: GXV3380 File Manager - Options.......................................................................................... 107

Figure 128: Delete File(s) via File Manager .............................................................................................. 108

Figure 129: Rename File ........................................................................................................................... 108

Figure 130: GS Market - Onscreen Menu ................................................................................................. 110

Figure 131: FTP Server – Start ..................................................................................................................111

Figure 132: FTP Server – Stop ................................................................................................................. 112

Figure 133: FTP Server – Settings............................................................................................................ 112

Figure 134: GXV3380 Camera.................................................................................................................. 113

Figure 135: Recent pictures and videos page .......................................................................................... 114

Figure 136: Edit Picture ............................................................................................................................. 115

Figure 137: Access to the Gallery ............................................................................................................. 115

Figure 138: GXV3380 Gallery ................................................................................................................... 116

Figure 139: GXV3380 Gallery - Picture Options ....................................................................................... 116

Figure 140: Screensaver settings ............................................................................................................. 117

Figure 141: Use Network Images ............................................................................................................. 118

Figure 142: Network Image Path .............................................................................................................. 118

Figure 143: GXV3380 Web Browser ......................................................................................................... 119

Figure 144: GXV3380 Browser Menu Options.......................................................................................... 119

Figure 145: Open New Window in Browser .............................................................................................. 120

Figure 146: GXV3380 Web Browser-Bookmarks ..................................................................................... 120

Figure 147: Incoming call from GDS3710 door system ............................................................................ 122

Figure 148: GXV3380 Connect to Wi-Fi ................................................................................................... 124

Figure 149: GXV3380 Connect to Wi-Fi-Show Advanced Options ........................................................... 124

Figure 150: Wi-Fi - Add network ............................................................................................................... 125

Figure 151: Wi-Fi Settings Shortcut .......................................................................................................... 125

Figure 152: Wi-Fi Shortcut - Wi-Fi List ...................................................................................................... 126

Figure 153: GXV3380 Bluetooth - Paired Device ..................................................................................... 128

Figure 154: Bluetooth Settings Shortcut ................................................................................................... 128

Figure 155: Bluetooth Setting shortcut 2 ................................................................................................... 129

Figure 156: EHS headset .......................................................................................................................... 130

Figure 157: USB Headset Connected ....................................................................................................... 130

Figure 158: USB Headset Used for Call ................................................................................................... 131

Figure 159: Switch Between Speaker and USB mode ............................................................................. 131

Figure 160: USB Storage Device Connected to GXV3380 ....................................................................... 132

Figure 161: Emergency Access under GXV3380 Locked Screen ............................................................ 133

Figure 162: Emergency Dial Screen ......................................................................................................... 133

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GXV3380 User Guide

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DOCUMENT PURPOSE

This document describes how to configure the GXV3380 via phone's LCD menu and web UI menu to fully

manipulate phone's features. To learn advanced functions of GXV3380, please visit

http://www.grandstream.com/support to download the latest “GXV3380 Administration Guide”.

This guide covers following topics:

▪ Product Overview

▪ Getting started

▪ Getting to know GXV3380

▪ Make phone calls

▪ Contacts

▪ GXV3380 Settings

▪ Harassment Interception

▪ Call history

▪ SMS

▪ Recorder

▪ File manager

▪ GS Market

▪ FTP Server

▪ Camera

▪ Browser

▪ Action URL

▪ Connecting GXV3380 to Door Systems

▪ Connect to network and devices

▪ Emergency call

▪ Experiencing the GXV3380 applications

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GXV3380 User Guide

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CHANGE LOG

This section documents significant changes from previous versions of user guide for GXV3380. Only major

new features or major document updates are listed here. Minor updates for corrections or editing are not

documented here.

Firmware Version 1.0.1.1

• This is the Initial Version.

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GXV3380 User Guide

Version 1.0.1.1

WELCOME

Thank you for purchasing Grandstream GXV3380 IP Multimedia Phone for AndroidTM. The GXV3380 IP

Video Phone for Android combines a 16-line IP video phone with a multi-platform video conferencing

solution and the functionality of an Android tablet to offer an all-in-one communications solution. The phone

features an 8” 1280x800 capacitive touch screen IPS LCD, Mega pixel camera, dual Gigabit ports with

PoE/PoE+, HD audio and video, integrated Wi-Fi (Dual band 802.11a/b/g/n/ac) & Bluetooth 4.2+ EDR, rich

peripheral interfaces, and Android 7.1.1. By combining a state-of-the-art IP video phone, an advanced video

conferencing solution, and the functionality of a tablet, businesses throughout the world can now use the

GXV3380 for all communication and productivity needs.

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GXV3380 User Guide

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PRODUCT OVERVIEW

GXV3380

• 16 lines with up to 16 SIP accounts, up to 7-way audio conference

and 3-way 1080p 30fps HD video conference, phonebook with up to

2000 contacts, call history with up to 2000 records.

• Dual switched 10/100/1000Mbps network ports, Dual-band 2.4GHz &

5GHz Wi-Fi (802.11a/b/g/n/ac), PoE/PoE+, Bluetooth 4.2+EDR, USB,

SD, HDMI, EHS with Plantronics headsets support.

• 8" (1280x800) capacitive (5 points) touch screen IPS LCD, mega pixel

CMOS sensor camera with privacy shutter.

• HD wideband audio, full-duplex hands-free speakerphone with HD

acoustic chamber, advanced acoustic echo cancellation and excellent

double-talk performance.

• Runs the Android™ Operating System 7.1.1.

• Built-in support for GXV series of video surveillance cameras, and

GDS37xx series of access control devices.

Feature Highlights

The following tables contain the major features of the GXV3380:

Table 1: GXV3380 Features in a Glance

GXV3380 Technical Specifications

The following table resumes all the technical specifications including the protocols / standards supported,

voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3380.

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Table 2: GXV3380 Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A

record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-

MED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN®.

Network Interfaces

Dual switched 10/ 100/ 1000 Mbps ports with integrated PoE/PoE+

Graphic Display

8" 1280×800 capacitive touch screen (5 points) IPS LCD

Camera

Tiltable 2 megapixel CMOS camera with privacy shutter, 1080p 30fps

Bluetooth

Yes, integrated Bluetooth 4.2 + EDR

Wi-Fi

Yes, dual-band (2.4GHz & 5GHz) with 802.11a/b/g/n/ac and WMM

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets), 3.5mm stereo headset

with microphone, USB 2.0 port, micro SD, HDMI-out (1.4 up to 1080p30fps), HDMI-

in (1.4 up to 1080p@30fps)

Feature Keys

2 function touch keys VOLUME +/-, 3 dedicated Android touch keys HOME, MENU,

and BACK

Voice Codec

G.711µ/a, G.722 (wide-band), G.726-32, iLBC, Opus, G.729A/B, in-band and out-

of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC,

ANS

Video Codec and

Capabilities

H.264 BP/MP/HP, video resolution up to 1080p, frame rate up to 30 fps, bitrate up

to 4Mbps, 3-way video conference (1080p@30fps), BFCP, people video (up to

1080p@30fps) + content video (up to 1080p@15fps), anti-flickering, auto focus

and auto exposure, camera block

Telephony Features

Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 7-way

audio conference (including the host), shared-call-appearance (SCA) / bridged-

line-appearance (BLA), virtual MPK, downloadable contacts (XML, LDAP, up to

2000 items), call record(local and server), call log (up to 2000 records), call waiting,

auto answer, XML customization of screen, click-to-dial, flexible dial plan, hot

desking, personalized music ringtones and music on hold, server redundancy

& fail-over

Sample Applications

Local apps: Contacts, Call History, File Manager, Programmable Key, Settings,

Browser, Voicemail, Calculator, Clock, Recorder, FTP, Backup and Restore GS

Market BS XSI, etc.

Supports third-party Android apps including Skype, Google Hangouts, Skype for

Business, etc.

Android

Runs Android 7.1.1

Applications

Deployment

Supports Android 7.x compliant applications to be developed, downloaded and

embedded on the device with provisioning control

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HD Audio

Yes, 2 omnidirectional microphones, HD handset and speakerphone with support

for wideband audio

Base Stand

Integrated stand with multiple adjustable angles

QoS

Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 and MD5-sess based authentication,

256-bit AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media access

control, Kensington Security Slot (Kensington Lock) support

Multi-language

English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,

Chinese, Korean and Japanese

Upgrade/ Provisioning

Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass

provisioning using TR069 or AES encrypted XML configuration file

Power and Green

Energy Efficiency

Universal power adapter included: Input: 100-240VAC 50-60Hz; Output 12VDC

1.5A (18W)

Integrated PoE* 802.3af Class 3, PoE+ 802.3at, Class 4

*USB enabled only when power supply or PoE+ is used

Physical

Dimension : 263mm (L) x 206mm (L) x 88.69mm (H)

Unit weight: 1.65kg

Package weight: 2.22kg

Temperature and

Humidity

Operation: 0°C to 40°C, Storage: -10°C to 60°C,

Humidity: 10% to 90% Non-condensing

Package Content

GXV3380 phone, handset with cord, base stand, universal power supply, network

cable, screen cleaning cloth, quick installation guide, brochure, GPL license

Compliance

FCC: Part 15 (CFR 47) Class B; UL 60950 (power adapter); Part68 (HAC)

CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1,

EN62479, RoHS

RCM: AS/ACIF S004; AS/NZS CISPR22/24; AS/NZS 60950; AS/NZS 4268

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GETTING STARTED

GXV3380

• 1x GXV3380 Main Case.

• 1x Handset.

• 1x Phone Cord.

• 1x Ethernet Cable.

• 1x 12V Power Adapter.

• 1x Screen Cleaning Cloth.

• 1x Quick Installation Guide.

• 1x GPL License.

Figure 1: GXV3380 Package Content

This chapter provides basic installation instructions including the list of the packaging contents and also

information for obtaining the best performance with the GXV3380.

Equipment Packaging

Table 3: Equipment Packaging

Note: Check the package before installation. If you find anything missing, contact your system administrator.

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Description of the GXV3380

Item

Name

Description

Front Camera

Mega pixel front camera. The angle can be adjusted, and the

camera can be blocked by scrolling up/down the wheel on the back

of the camera.

MWI LED Indicator

To indicate message status, call status and phone's system status

using the LED indicator.

LCD

8" (1280x800) capacitive (5 points) IPS LCD touch screen.

Back

Tap to go back to the previous menu.

Press MENU key to access phone’s display settings, edit widgets

and thread manager. Or press and hold on the MENU key for 2

seconds to enter managing application interface directly.

Home

Tap to go back to Home screen; or touch and press for about 2

seconds to take a screenshot of phone’s screen.

Volume Up

Tap to turn up the call volume and media volume.

Volume Down

Tap to turn down the call volume and media volume.

Handset

Off hook to use handset as the audio channel for calls and media.

1 2 3

5 4 7 6 8

Front View

Figure 2: GXV3380 Front

Table 4: GXV3380 Front View

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Back View

Item

Name

Description

Camera Adjusting Wheel

Scroll up/down to adjust the camera angle.

Phone Stand (built-in)

Adjust the phone stand angle to place the phone on the desk.

Headset Port

RJ9 headset connector port (supporting EHS with

Plantronics headset).

Handset Port

RJ9 handset connector port.

LAN Port

10/100/1000Mbps RJ-45 port connecting to Ethernet.

PoE/PoE+ is supported.

PC Port

10/100/1000Mbps RJ-45 port connecting to PC.

Power Jack

12V DC Power connector port.

Side Connectors Cover

Open the cover for USB port, SD card slot, 3.5mm headset

port, HDMI-in and HDMI-out ports.

2 8 3

4 5 6

Figure 3: GXV3380 Back View

Table 5: GXV3380 Back View

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Side View

Item

Name

Description

USB Port

USB devices can be connected via the USB port. For example,

connect a USB flash drive to save captured pictures.

SD Card Port

Connect SD storage device to the SD Card Slot.

HDMI Output Interface

Connect to HDMI input devices (e.g., TV)

3.5mm Headset Port

Connect 3.5mm headset.

HDMI Input Interface

Connect presentation device (e.g., a laptop).

1 2 3 4 5

Figure 4: GXV3380 Side View

Table 6: GXV3380 Side View

Connecting and Setting Up the GXV3380

The GXV3380 can be installed on the desktop using the built-in stand or attached on the wall using the

slots for wall mounting.

Using the Phone Stand

The GXV3380 has a built-in phone stand. To set up the GXV3380 as your desk phone, follow the steps

below:

1. Take the phone stand out on the back and adjust the angle to place the phone steady on the desk;

2. Connect the handset and main phone case with the phone cord;

3. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the

router) using the Ethernet cable;

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4. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an

electrical outlet. If PoE switch is used in step 3, this step could be skipped;

The LCD will display the booting up screen or firmware upgrading information. Before continuing, please

wait for the main screen display to show up.

Figure 5: Built in Stand and Mounting Slots on GXV3380

Using the Slots for Wall Mounting

1. Attach the wall mount to the slots on the back of the phone;

2. Attach the phone to the wall via the wall mount hole;

3. Pull out the tab from the handset cradle (see figure below);

4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the

phone is mounted on the wall.

5. Connect the handset and main phone case with the phone cord;

6. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the

router) using the Ethernet cable;

7. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an

electrical outlet. If PoE switch is used in step 3, this step could be skipped;

The LCD will display the booting up screen or firmware upgrading information. Before continuing,

please wait for the main screen display to show up.

Figure 6: Tab on The Handset Cradle

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Connecting the GXV3380

To setup your GXV3380, please follow the steps below:

1. Connect the handset and main phone case with the phone cord;

2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the

router) using the Ethernet cable;

3. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an

electrical outlet. If PoE switch is used in step 2, this step could be skipped;

4. The LCD will display booting up or firmware upgrading information. Before continuing, please wait

for the main screen display to show up;

5. Using the web configuration interface or from the menu of the touch screen, you can further

configure network connection using static IP, DHCP etc.

Figure 7: GXV3380 Back / Side View

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GETTING TO KNOW GXV3380

The Status Bar shows time, network connectivity, signal strength, notification information etc...

Date and Time

Shortcut: Contacts

Shortcut: Call History

Shortcut: Conference

Shortcut: Phone Dialer

Account information Widget. Up to 8 accounts/Programmable-keys can be displayed.

Use the Touchscreen

When the phone boots up in HOME screen, the LCD will display as below. A registered account is shown

in the following figure and users might need register their own account to have the account status displayed.

Figure 8: GXV3380 Default Home Screen

Swipe from right to left to show the application menu of the phone. the settings and applications installed

will be brought up as shown below.

Figure 9: GXV3380 Onscreen Menu

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To fully manipulate the GXV3380 capacitive touch screen, use your fingers to operate the following on the

GXV3380 icons, buttons, menu items, onscreen keyboard etc.

Figure 10: GXV3380 Finger Gestures on the Touch Screen

• Tap

Slightly touch the screen with fingertip to initiate menu, options or applications. For example, to select

items on the screen (e.g., setting options, apps etc.); to press onscreen buttons (e.g., "End" or "Options"

softkey during the call); to type letters and symbols using the onscreen keyboard.

• Long Press

Touch the screen with fingertip and press for about 2 seconds without lifting your finger from the screen

till an action occurs. For example, long press on a picture to bring up selection option.

• Flick and Slide

Touch the screen with fingertip and slide over the screen. For example, user could slide up to scroll up

the page, slide down to open dropdown menu, slide left or slide right to delete an item from the list. If

your finger stays on the screen for too long, the item may be selected, and sliding won't occur.

• Press and Drag

Touch and press the item, then move it by dragging it up, down, left or right, without lifting your finger

from the screen.

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