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WP820
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Datasheet
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Security Guide
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User Manual
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Service Manual
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Grandstream WP820 Service Manual

Grandstream Networks, Inc.
WP820 Enterprise Portable Wi-Fi Phone
User Guide
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COPYRIGHT
©2018 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose
without the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void the manufacturer warranty.
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FCC warning
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) The device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Changes or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment. This equipment has been tested and found to comply with limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
RF Radiation Exposure Statement (SAR)
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment WP820 is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/
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SPECIFICATION
Operating Frequency Band(RF):
BT: 2402-2480MHz(TX&RX) BLE: 2402-2480MHz(TX&RX)
2.4GHz WIFI: 2412-2472MHz(TX&RX) 5GHz WIFI: 5150-5250MHz,5250-5350MHz,5470-5725MHz(TX&RX)
Max. Of Transmit Power:
BT: 9.55dBm BLE: 2.45dBm
2.4GHz WIFI:
802.11b:19.78dBm;802.11g:18.12dBm;
802.11n20:18.91dBm;802.11n40:18.39dBm;
5GHz WIFI:
5150-5250MHz:
802.11a:16.93dBm;802.11n20:17.49dBm;802.11n40:16.40dBm
5250-5350MHz:
802.11a:15.69dBm;802.11n20:15.53dBm;802.11n40:15.46dBm
5470-5725MHz:
802.11a:16.42dBm;802.11n20:16.63dBm;802.11n40:15.82dBm
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GNU GPL INFORMATION
WP820 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download
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Table of Contents
DOCUMENT PURPOSE ............................................................................................... 14
CHANGE LOG .............................................................................................................. 15
Firmware Version 1.0.3.5 ..................................................................................................................... 15
Firmware Version 1.0.1.15 ................................................................................................................... 15
Firmware Version 1.0.1.12 ................................................................................................................... 15
GUI INTERFACE EXAMPLES ...................................................................................... 16
WELCOME ................................................................................................................... 17
PRODUCT OVERVIEW ................................................................................................ 18
Feature Highlights ................................................................................................................................ 18
Technical Specifications ....................................................................................................................... 18
GETTING STARTED ..................................................................................................... 20
Equipment Packaging .......................................................................................................................... 20
Setting up the WP820 .......................................................................................................................... 21
Charging Station ........................................................................................................................... 21
Handset ........................................................................................................................................ 21
Battery Information ....................................................................................................................... 22
WP820 Handset Keys Description ....................................................................................................... 22
WP820 Icons Description .................................................................................................................... 24
WP820 LED Status .............................................................................................................................. 26
WP820 Handset Menu ......................................................................................................................... 26
WP820 Keypad .................................................................................................................................... 29
WP820 WEB GUI ACCESS CONFIGURATION ........................................................... 31
Configuration via Web Browser ........................................................................................................... 31
Accessing the Web UI .................................................................................................................. 31
Web GUI Languages .................................................................................................................... 32
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Saving the Configuration Changes ............................................................................................... 32
Web UI Access Level Management ..................................................................................................... 32
Changing User Level Password ................................................................................................... 32
Changing Admin Level Password ................................................................................................. 33
Changing HTTP / HTTPS Web Access Port ................................................................................. 34
BASIC OPERATIONS ................................................................................................... 35
WP820 Home Screen .......................................................................................................................... 35
Turning the Handset ON/OFF .............................................................................................................. 36
Connecting WP820 to Wi-Fi Network .................................................................................................. 36
Auto Connection ........................................................................................................................... 36
Manual connection........................................................................................................................ 36
Wi-Fi Band Configuration.............................................................................................................. 37
Wi-Fi Signal Warning Configuration ............................................................................................. 37
Wi-Fi Roaming Mode Configuration ............................................................................................. 38
Checking WP820 Status ...................................................................................................................... 38
WP820 System Info ...................................................................................................................... 38
WP820 Network Status ................................................................................................................ 39
WP820 SIP Account Status .......................................................................................................... 40
Setting the Key Lock ............................................................................................................................ 41
Configuring the LCD Brightness and Screen Timeout ......................................................................... 41
Return to Idle Screen ........................................................................................................................... 41
Register a SIP Account ........................................................................................................................ 42
Register Account via Web User Interface ..................................................................................... 42
Register Account via LCD Menu ................................................................................................... 43
Guest Login .......................................................................................................................................... 44
Configuration ................................................................................................................................ 44
User Login .................................................................................................................................... 45
User Logout .................................................................................................................................. 45
PHONE SETTINGS....................................................................................................... 46
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Selecting Phone Language .................................................................................................................. 46
Activate/Deactivate Hands-Free Mode ................................................................................................ 46
Muting the Microphone ........................................................................................................................ 46
Adjusting Speaker and Earpiece Volume ............................................................................................ 47
Ringtones ............................................................................................................................................. 47
Setting the Ringer Volume on the WP820 .................................................................................... 47
Setting the Ringtones on the WP820 ........................................................................................... 48
Date and Time ...................................................................................................................................... 48
Reboot the WP820 ............................................................................................................................... 49
CALL OPERATIONS .................................................................................................... 50
Placing calls ......................................................................................................................................... 50
Make a Call using a Line .............................................................................................................. 50
Dialing from Call history ................................................................................................................ 51
Dialing from Phonebook ............................................................................................................... 52
Answering Calls ................................................................................................................................... 52
Auto Answer ......................................................................................................................................... 52
Ending Calls ......................................................................................................................................... 54
Rejecting Calls ..................................................................................................................................... 54
Call Hold/Resume ................................................................................................................................ 54
Call Waiting .......................................................................................................................................... 54
Do Not Disturb ..................................................................................................................................... 55
Call Forward ......................................................................................................................................... 56
Call Transfer ......................................................................................................................................... 57
Speed Dial ........................................................................................................................................... 58
3-Way Conference ............................................................................................................................... 58
Voice Mail ............................................................................................................................................. 59
Set Voice Mail ID .......................................................................................................................... 59
Play Voice Mail Messages ............................................................................................................ 60
CONTACTS................................................................................................................... 62
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Local Contacts ..................................................................................................................................... 62
LDAP .................................................................................................................................................... 63
Groups ................................................................................................................................................. 64
Blacklist ................................................................................................................................................ 64
CALL HISTORY ............................................................................................................ 65
Dial Out from Call History .................................................................................................................... 65
Call History Options ............................................................................................................................. 65
Call History Details ............................................................................................................................... 66
SMS .............................................................................................................................. 67
View SMS............................................................................................................................................. 67
Create SMS ......................................................................................................................................... 67
Delete SMS .......................................................................................................................................... 68
CALL FEATURES ......................................................................................................... 69
MULTI-FUNCTION BUTTON ........................................................................................ 70
PTT/Paging .......................................................................................................................................... 70
SAFE/Panic Call .................................................................................................................................. 70
Mute/Un-mute ...................................................................................................................................... 70
PTT (PUSH-TO-TALK) FUNCTIONALITY .................................................................... 71
Enabling PTT mode on the WP820 ..................................................................................................... 71
Using the PTT Functionality on the WP820 ......................................................................................... 72
PTT Configuration Settings .................................................................................................................. 73
Settings ......................................................................................................................................... 73
PTT Parameters ........................................................................................................................... 74
Group Paging ....................................................................................................................................... 74
Enabling Group Paging Feature ................................................................................................... 74
Group Paging Parameters ............................................................................................................ 76
IGMP Settings ...................................................................................................................................... 77
SAFE/PANIC CALL ...................................................................................................... 78
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Safe Monitoring Features .................................................................................................................... 78
Panic Call Feature ............................................................................................................................... 79
WP820 GESTURE AND INTELLIGENT CONTROL .................................................... 81
Intelligent Control ................................................................................................................................. 81
Gesture Control .................................................................................................................................... 81
Flip Phone ..................................................................................................................................... 81
Pick Up ......................................................................................................................................... 82
CONNECTING WP820 TO GDS3710 DOOR SYSTEM ............................................... 84
UPGRADING AND PROVISIONING ............................................................................ 85
Upgrade and Provisioning Configuration ............................................................................................. 85
Configure via keypad Menu .......................................................................................................... 85
Configure via Web GUI ................................................................................................................. 86
Upload Firmware Locally ..................................................................................................................... 86
No Local Firmware Servers ................................................................................................................. 87
Firmware Upgrade via USB ................................................................................................................. 87
Provisioning and Configuration File Download .................................................................................... 88
FACTORY RESET ........................................................................................................ 89
Restore to Factory Default via LCD Menu ........................................................................................... 89
Restore to Factory Default via the Web GUI ....................................................................................... 89
Restore to Factory Default using Hard Keys ....................................................................................... 90
EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE ........................... 91
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Table of Tables
Table 1: WP820 Features at a Glance ........................................................................................................ 18
Table 2: WP820 Technical Specifications ................................................................................................... 18
Table 3: Equipment Packaging ................................................................................................................... 20
Table 4: WP820 Description ........................................................................................................................ 23
Table 5: WP820 Icons Description .............................................................................................................. 24
Table 6: WP820 LED Status........................................................................................................................ 26
Table 7: WP820 System Info Description .................................................................................................... 39
Table 8: WP820 Network Status Description .............................................................................................. 40
Table 9: WP820 System Status Description ............................................................................................... 40
Table 10: New Contact Parameters ............................................................................................................ 63
Table 11: Call Features ............................................................................................................................... 69
Table 12: SAFE Monitoring Settings ........................................................................................................... 79
Table 13: Panic/Emergency Call Settings ................................................................................................... 80
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Table of Figures
Figure 1: WP820 Package Content ............................................................................................................ 20
Figure 2: Charging Station .......................................................................................................................... 21
Figure 3: WP820 Handset Setup ................................................................................................................ 21
Figure 4: WP820 Description ...................................................................................................................... 23
Figure 5: WP820 Menu Structure ............................................................................................................... 27
Figure 6: WP820 Keypad Modes ................................................................................................................ 29
Figure 7: WP820 Web GUI Language ........................................................................................................ 32
Figure 8: User Level Password ................................................................................................................... 33
Figure 9: Admin Level Password ................................................................................................................ 34
Figure 10: Web Access Port ........................................................................................................................ 34
Figure 11: Home screen pages ................................................................................................................... 35
Figure 12: Default Wi-Fi Network ................................................................................................................ 36
Figure 13: Connecting WP820 to Wi-Fi Network ........................................................................................ 37
Figure 14: Wi-Fi Band configuration ........................................................................................................... 37
Figure 15: Wi-Fi Signal Warning Sensitivity ................................................................................................ 37
Figure 16: Wi-Fi Roaming Mode ................................................................................................................. 38
Figure 17: System Info ................................................................................................................................ 38
Figure 18: WP820 Network Status .............................................................................................................. 39
Figure 19: WP820 SIP Account Status ....................................................................................................... 40
Figure 20: LCD Display Configuration ........................................................................................................ 41
Figure 21: Account Status ........................................................................................................................... 43
Figure 22: SIP Accounts Configuration ....................................................................................................... 43
Figure 23: Guest Login settings .................................................................................................................. 44
Figure 24: Guest Login Window .................................................................................................................. 45
Figure 25: Guest Logout ............................................................................................................................. 45
Figure 26: Configuring Phone Language .................................................................................................... 46
Figure 27: Muting the Microphone .............................................................................................................. 47
Figure 28: Ringer Volume ........................................................................................................................... 48
Figure 29: Calls Default Ringtone ............................................................................................................... 48
Figure 30: Date and Time Settings ............................................................................................................. 49
Figure 31: Reboot the WP820 .................................................................................................................... 49
Figure 32: Dialing from Call History ............................................................................................................ 51
Figure 33: Dialing from Contacts List .......................................................................................................... 52
Figure 34: Auto-answer on WP820 ............................................................................................................. 53
Figure 35: Auto-answer Idle Screen ............................................................................................................ 53
Figure 36: Hold/Unhold Calls ...................................................................................................................... 54
Figure 37: Call Waiting ................................................................................................................................ 55
Figure 38: DND Enabled ............................................................................................................................. 55
Figure 39: Call Forwarding .......................................................................................................................... 56
Figure 40: Call Transfer ............................................................................................................................... 57
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Figure 41: Speed Dial Configuration ........................................................................................................... 58
Figure 42: 3-way Conference Call .............................................................................................................. 59
Figure 43: LCD Menu - Voice Mail ID ......................................................................................................... 60
Figure 44: Web UI - Voice Mail Access Number ......................................................................................... 60
Figure 45: Playing Voicemail Messages ..................................................................................................... 61
Figure 46: Accessing Contacts.................................................................................................................... 62
Figure 47: Create a new contact ................................................................................................................. 62
Figure 48: Create New Group ..................................................................................................................... 64
Figure 49: Blacklist ...................................................................................................................................... 64
Figure 50: WP820 Call History .................................................................................................................... 65
Figure 51: Call History Options ................................................................................................................... 65
Figure 52: WP8200 Call History Details ...................................................................................................... 66
Figure 53: View SMS Dialog ....................................................................................................................... 67
Figure 54: Create a New Message ............................................................................................................. 67
Figure 55: Enabling PTT Feature on WP820 .............................................................................................. 71
Figure 56: PPT Channel .............................................................................................................................. 72
Figure 57: PTT Call (Caller) ........................................................................................................................ 72
Figure 58: PTT Call (Callee) ....................................................................................................................... 73
Figure 59: PTT Call Release ....................................................................................................................... 73
Figure 60: Enabling Group Paging .............................................................................................................. 75
Figure 61: IGMP setting .............................................................................................................................. 77
Figure 62: Intelligent Control Features ........................................................................................................ 81
Figure 63: Flip Phone .................................................................................................................................. 82
Figure 64: WP820 Gesture Control (Flip phone) ........................................................................................ 82
Figure 65: Pick up ....................................................................................................................................... 83
Figure 66: WP820 Gesture Control (Pick up) ............................................................................................. 83
Figure 67: WP820 Connected to GDS3710 ................................................................................................ 84
Figure 68: WP820 Upgrade Configuration via Keypad Menu ..................................................................... 85
Figure 69: WP820 Upgrade Configuration via Web GUI ............................................................................ 86
Figure 70: Upload Firmware File to Update ................................................................................................ 87
Figure 71: New Firmware Detected ............................................................................................................ 88
Figure 72: WP820 LCD - Confirm Factory Reset........................................................................................ 89
Figure 73: WP820 Web GUI - Factory Reset .............................................................................................. 89
Figure 74: WP820 Web GUI - Confirm Factory Reset ................................................................................ 90
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DOCUMENT PURPOSE

This document describes how to use WP820 Enterprise Portable Wi-Fi phone. To learn the advanced
functions of WP820, please visit http://www.grandstream.com/support to download the latest “WP820
Administration Guide”.
This guide covers following topics:
• Product Overview
• Getting Started
• WP820 Web GUI Access Configuration
• Basic Operations
• Phone Settings
• Call Operations
• Contacts
• Call History
• SMS
• Call features
• Multi-Function Button
• PTT (Push-to-Talk) Functionality
• SAFE/Panic Call
• WP820 Gesture and Intelligent Control
• Connecting WP820 to GDS3710 Door System
• Upgrading and Provisioning
• Factory Reset
• Experiencing WP820 Enterprise Portable Wi-Fi Phone
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CHANGE LOG

This section documents significant changes from previous firmware versions. Only major new features or
major document updates are listed here. Minor updates for corrections or editing are not documented
here.

Firmware Version 1.0.3.5

• Supported TLSv1.2. [Technical Specifications]
• Added Slovak language support on LCD display. [Technical Specifications]
• Added warning tone when device is low on battery. [Battery Information]
• Added auto bootup when placed on charger after an abnormal power off. [Battery Information]
• Added Calculator application. [WP820 Handset Menu]
• Added additional Home screen on the left and the right. [WP820 Home Screen]
• Added support for captive portal. [Manual connection]
• Added Wi-Fi Band selection. [Wi-Fi Band Configuration]
• Added warning and message prompt when Wi-Fi signal is weak. [Wi-Fi Signal Warning Configuration]
• Added beep tone during a call when Wi-Fi connection is lost. [Wi-Fi Signal Warning Configuration]
• Added support for captive portal. [Wi-Fi Roaming Mode Configuration]
• Improved time and date display for different format. [Date and Time]
• Added support for troubleshooting tools. [Diagnosis]
• Changed incoming call softkey options from “Accept, Transfer, Reject” to “Accept, Transfer, Mute” for
user friendly purpose. [CALL OPERATIONS]
• Added stutter tone at dialing interface when account has un-read voicemails. [Voice Mail]
• Added support for quick conference during call. [3-Way Conference]
• Increased contacts max limit count to 1000. [CONTACTS]
• Improved SMS UI and UX. [SMS]
• Added prompt for message sending status after users click on “Send”. [SMS]
• Added setting IGMP Keep Alive for PTT/Paging feature. [IGMP Settings]
• Add support for SAFE/Panic Call mode. [SAFE/PANIC CALL]
• Added Gesture Control features. [Gesture Control]
• Improved Phone User interface for user friendly purpose.

Firmware Version 1.0.1.15

• Adding show storage status in System Info. [WP820 System Info]

Firmware Version 1.0.1.12

• This is the initial version for WP820.
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GUI INTERFACE EXAMPLES

http://www.grandstream.com/sites/default/files/Resources/WP820_web_gui.zip
1. Screenshot of Login page
2. Screenshots of Status pages
3. Screenshots of Account pages
4. Screenshots of Phone Settings pages
5. Screenshots of System Settings pages
6. Screenshots of Maintenance pages
7. Screenshots of Application pages
8. Screenshots of Value-added Service pages
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WELCOME

Thank you for purchasing Grandstream WP820. This powerful Enterprise Portable Wi-Fi Phone features dual-band 802.11a/b/g/n Wi-Fi, supports Wi-Fi roaming, and integrated Bluetooth. The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments. Due to a durable design, this sleek phone is drop safe from 1.2 meters, with 150 hours standby time and 7.5 hours talk time making it an ideal addition for homes and businesses alike.
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PRODUCT OVERVIEW

Feature Highlights

The following table contain the major features of the WP820:
Table 1: WP820 Features at a Glance

Technical Specifications

The following table resumes all the technical specifications including the protocols/standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the Base station
WP820.
Table 2: WP820 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, SSH, TFTP, NTP, STUN, SIMPLE, TR-069, 802.1x, TLS, SRTP, IPv6
Voice Codecs and
Capabilities
Support for G.711μ/a, G.729A/B, G.722 (wide-band), iLBC, Opus, in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC, ANS
Graphic Display
2.4-inch (240x320) TFT color LCD
Peripherals
3 soft keys, 3 function keys: Volume up, volume down, Push to Talk key,
navigation keys, dial, hang-up, speakerphone, phonebook, backlit keypad, proximity sensor, accelerator, vibration motor
Push-to-Talk
Customizable button for push-to-talk, panic call and other related functions
Bluetooth
Yes, Bluetooth v4.2
Auxiliary Ports
3.5 mm headset jack, Micro-USB port for charging, dual-MIC, dual-color LED.
WP820
2 SIP accounts and 2 lines. 3-way audio conference calls. Dual-band 802.11a/b/g/n Wi-Fi. Wi-Fi roaming and integrated Bluetooth. 150 hours standby time. 7.5 hours talk time. 300m range outdoor / 50m range indoor.
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Telephony Features
Hold, transfer, forward, 3-way audio conference, downloadable phonebook (XML, up to 500 items), call waiting, call log (up to 100 records), off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones and music on hold, server redundancy and fail-over, push to talk
Security
User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES based secure configuration file, SRTP, TLS, 802.1x media access control
HD Audio
Yes, both on handset and speakerphone with support for wideband audio, HAC
supported
QoS
Layer 2 (802.1p), 802.11e and Layer 3 (ToS, DiffServ, MPLS) QoS
Multi-language
English, Arabic, Chinese, Czech, Dutch, German, French, Hebrew, Italian,
Japanese, Polish, Portuguese, Russian, Spanish, Turkish, Slovak and more
Upgrade/
Provisioning
Firmware upgrade via TFTP/HTTP/HTTPS, manual upload, mass provisioning
using TR-069 or encrypted XML configuration file, manual upload, USB upgrade
Power & Green
Energy Efficiency
Universal power adapter included Input: 100-240VAC; Output: +5VDC, 1A (5W) 1500mA Li-ion battery, 150h standby time and 7.5h talk time
Physical
Handset Dimensions: 168.5 x 52.5 x 21.8mm Charger cradle dimensions: 76 x 73 x 81mm Handset weight: 161g Handset package weight (not including QIG): 456g
Temperature and
Humidity
Operating Temperature: 0~45°C; Operating Humidity: 10~90%(non-condensing) Storage Temperature: -20~60°C; Storage Temperature:10~90%(non-condensing
Package Contents
Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery, Quick Installation Guide.
Durability
Drop-safe from 1.2 meters height
Compliance
FCC, CE, RCM
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GETTING STARTED

This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining best performance with the WP820.

Equipment Packaging

Table 3: Equipment Packaging
Figure 1: WP820 Package Content
Note: Check the package before installation. If you find anything missing, contact your system
administrator.
WP820
• 1x Handset unit
• 1x Universal power supply 5V
• 1x Charger cradle
• 1x Belt clip
• 1x Rechargeable battery
• 1x Quick Installation Guide
• 1x GPL Statement
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Setting up the WP820

Charging Station

Plug the power adapter into a power source socket to start using the charging station.
Figure 2: Charging Station

Handset

Please refer to the following steps in order to setup your WP820:
1. Open the battery cover.
2. Insert the battery with the electrodes in the bottom left corner.
3. Close the battery cover.
Note: Please charge the battery fully before using the handset for the first time. (For more information
about the battery, please refer to Battery Information.
Figure 3: WP820 Handset Setup
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Battery Information

• Technology: Rechargeable Li-ion Battery
• Voltage: 3.8V (Nominal Voltage 3.8V / Limited charge Voltage: 4.35 V)
• Capacity: 1500mAh
• Standby time: up to 150 hours
• Talk time: up to 7.5 hours’ active talk time
In order to get the best performance of your WP820, we recommend using original battery provided in the
package. The specifications may differ depending on the age and capacity of the battery used.
Notes:
• WP820 Wi-Fi phone generates a warning tone when device’s battery level becomes 15% and 5%.
• WP820 auto boots up once placed on charger when device was powered off abnormally (Battery
too low, battery removed suddenly, etc..).
Important Note: Be careful when inserting the battery into your handset to avoid any risk of short-circuit,
which lead to damage your battery and/or the handset itself. Do not use damaged batteries which can
increase the risk of serious harm.

WP820 Handset Keys Description

The WP820 enhances communication and combines usability and scalability in industries such as
warehousing, catering and retail as well as in factory settings. The following screenshot describe the
WP820 LCD screen and the main hardware components.
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Figure 4: WP820 Description
The following table describes the WP820 keypad keys.
Table 4: WP820 Description
Key
Description
1.
Proximity sensor
The proximity senor can detect the presence of a human ear.
This sensing is done for two purposes: Reduce display power
consumption by turning off the LCD backlight and to avoid
inadvertent touches.
2.
Earphone
Delivers audio output.
3,4
Volume up / Down Keys
Configure the handset and ringtone volume.
5.
PTT Key
PTT (Push-to-Talk) button to initiate PTT call.
Note: PTT button can also be configured from Web GUI to have
other functions such as: SAFE/Panic Call & Mute/Unmute during
calls.
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6.
Hands-free / Speaker key
Switches between Handset and Hands-free / Speaker modes.
7.
Arrow key combination
(Up, Down, Left, Right)
Allows navigation of the cursor through the displayed menu options.
8.
Off-hook / Dial key
Enters dialing mode, or dials number entered.
9.
Alphanumeric Keypad
Provides the digits, letters, and special characters in
context-sensitive applications. For + sign, press and hold key 0.
10.
* / Mute key
Activates or deactivates the mute feature when keep pressing on * in
idle screen.
11.
LED indicator
1dual-color LED indicator indicating: power, call, battery, message waiting …
12.
3.5 mm headset jack
Phone connector for the headphones/headsets.
13.
Color LCD Screen
2.4-inch (240x320) TFT color LCD
14.
Softkeys
Correspond to functions displayed on the LCD. These functions
change depending on the current context, and they can be
customized on Home screen and Call screen from the Web GUI.
15.
Contacts
Access to contacts list.
16.
Menu/OK key
Selects the option chosen by the cursor or enters the main menu
from the home screen.
17.
On-hook or Power key
Terminates calls or turns the handset on / off.
18.
# / Lock key
Locks keypad against unintentional entries when keep pressing #.
• Press and hold # key for approximately 2 seconds to lock the keys.
• Press Unlock softkey and then # to unlock the keys.
19.
Microphone
Picks up audio earpiece and hands-free calls.

WP820 Icons Description

Following table contains description of each icon that might be displayed on the screen of the WP820.
Table 5: WP820 Icons Description
Battery status
Charging
Wi-Fi not enabled/configured
Wi-Fi signal status
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Speaker enabled icon
Ringtone status
Outgoing Call notification
Missed Call notification
Incoming Call notification
Voicemail notification (Urgent)
Voicemail notification (Ordinary)
Mute enabled icon
DND enabled icon
Bluetooth enabled icon
Bluetooth connected icon
Contacts
SMS
Call History
Voice Mail
Diagnosis
Settings
Tools
Status
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WP820 LED Status

Table 6: WP820 LED Status
Red Fast Flashing
• Upgrading
Green Slow
Flashing
• Incoming call
Green Blinking
• Charging but not full
Green Solid
• Charging (full)
Red Slow Flashing
• Missed call (s)
• New voicemail (s)
• New SIP Message (s)
Red Solid
• Network disconnected
LED OFF
• Normal

WP820 Handset Menu

The handset has an easy-to-use menu structure. Every menu opens a list of options. To open the main
menu, unlock first the handset and press “Menu” (softkey in the middle). Press Arrow keys to navigate to
the menu option you require. Then press “Select” (left softkey) or OK/Selection key to access further
options or confirm the setting displayed.
To go to the previous menu item, press “Back” (right softkey). You can press Power key at any time to
cancel and return to standby mode.
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Account
Personalized account Speed dial Network settings Basic settings
Advanced Settings
Options Search
Contacts
Call History
SMS
Voice Mail
Diagnosis
Settings
App
Status
All
Missed Outgoing
Incoming
Urgent Normal
LCD diagnosis
LCD off LED diagnosis Keypad diagnosis
Audio loopback
Acceleration sensor Proximity sensor Vibrator Certificate Verification Traceroute Ping
NSLookup
Preferred Internet
Protocol Wi-Fi Wi-Fi Band Wi-Fi Settings
Wi-Fi Signal Warning Wi-Fi Roaming Mode
Bluetooth
Bluetooth Settings
Additional Network
Settings
Sound
Display Gestures
Button
Customization Do Not Disturb Date and time
Language
System Upgrade
PTT/Paging SAFE/Panic Call Syslog System Security Factory Reset
Reboot
Alarm Calculator
Account Status
Network Status System Info
Network statistics
Options New
Figure 5: WP820 Menu Structure
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Contacts
Display the list of the registered contacts and also the groups contacts with the
ability of searching, adding or editing the entries and also deleting the selected
contacts. The maximum number of contacts is 1000.
Call History
Display the call history: Missed Calls, Accepted Calls, Outgoing Calls or All
Calls. You can add contacts to Shared Contacts directly from call logs.
SMS
SMS stands for Short Message Service and referred to as a "text message". With
a SMS, you can send a message by pressing “New” of up to 160 characters to another device or check the received ones.
Voice Mail
• Play Message: Play voice mail messages received.
• Set Voice Mail: Configure voice mail parameters.
Diagnosis
• LCD diagnosis
• LCD off
• LED diagnosis
• Keypad diagnosis
• Audio loopback
• Acceleration sensor
• Proximity sensor
• Vibrator
• Certificate Verification
• Traceroute
• Ping
• NSLookup
Settings
• Account
Configure/View SIP accounts settings.
• Personalized Account
Configure the account ringtones, auto answer and call forwarding.
• Speed Dial
Assign contact numbers as speed dial.
• Network Settings
Configure the networks settings including Wi-Fi settings, Bluetooth settings, and additional networks settings.
• Basic Settings
Configure the basic settings including voice settings, display settings, Gestures
and button customization, language settings and date/time settings.
• Advanced Settings
Configure the advanced settings including system upgrade, PTT/Paging
settings, system security settings, syslog settings and factory reset / reboot.
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