Grandstream Wave User Manual

Grandstream Networks, Inc.

Wave Mobile Application

User Manual

COPYRIGHT

©2021 Grandstream Networks, Inc. http://www.grandstream.com

All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

The latest electronic version of this guide is available for download here:

http://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries.

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Table of Content
CHANGE LOG................................................................................................................	7
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOSTM)............................................................................................	7
Version 1.0.1.9 (AndroidTM) / 1.1.9 (iOSTM)............................................................................................	7
Version 1.0.0.17 (AndroidTM) / 1.0.15 (iOSTM)........................................................................................	7
WELCOME .....................................................................................................................	8
PRODUCT OVERVIEW ..................................................................................................	9
Feature Highlights..................................................................................................................................	9
Wave Technical Specifications...............................................................................................................	9
PREREQUISITES .........................................................................................................	11
Device Requirements...........................................................................................................................	11
Download and Installation....................................................................................................................	11
Touchscreen Gestures .........................................................................................................................	11
USING WAVE APP .......................................................................................................	13
Signing in .............................................................................................................................................	13
Making a Call .......................................................................................................................................	13
Redial ...................................................................................................................................................	14
Call History...........................................................................................................................................	14
Contacts ...............................................................................................................................................	15
Answering a Call ..................................................................................................................................	15
During a Call ........................................................................................................................................	16
Call Waiting ..........................................................................................................................................	17
Hold/Unhold .........................................................................................................................................	18
Mute .....................................................................................................................................................	19
Switching Audio Channel .....................................................................................................................	20

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Missed Call ..........................................................................................................................................	21
Call Transfer.........................................................................................................................................	21
Blind Transfer................................................................................................................................	22
Attended Transfer .........................................................................................................................	23
N-Way Conference ..............................................................................................................................	24
CHAT ............................................................................................................................	25
Single chat ...........................................................................................................................................	25
Group Chat ..........................................................................................................................................	26
Meeting Chat........................................................................................................................................	27
MEETING......................................................................................................................	28
Meet Now .............................................................................................................................................	28
Schedule Meeting ................................................................................................................................	29
Link to Join ...........................................................................................................................................	30
Meeting History ....................................................................................................................................	30
Audio Meeting ......................................................................................................................................	31
Video Meeting ......................................................................................................................................	32
Video Meeting Participants ..................................................................................................................	33
End Meeting.........................................................................................................................................	35
Join Meeting via Link ...........................................................................................................................	35
VOICEMAIL ..................................................................................................................	36
CONTACTS...................................................................................................................	37
Search Contacts ..................................................................................................................................	37
View Contacts ......................................................................................................................................	38
Favorites ..............................................................................................................................................	38
Call History...........................................................................................................................................	40
SETTINGS ....................................................................................................................	41

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Account Info .........................................................................................................................................	41
About....................................................................................................................................................	42
RESET ACCOUNT PASSWORD..................................................................................	43
FREQUENTLY ASKED QUESTIONS...........................................................................	46

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Table of Tables

Table 1: Wave Technical Specifications ........................................................................................................

9

Table of Figures
Figure 1: Gestures on Touchscreen ............................................................................................................	11
Figure 2: Sign In Interface...........................................................................................................................	13
Figure 3: Dialing Interface ...........................................................................................................................	13
Figure 4: Dial from Call History ...................................................................................................................	14
Figure 5: Dial via Contacts ..........................................................................................................................	15
Figure 6: Incoming Call ...............................................................................................................................	15
Figure 7: During a Call ................................................................................................................................	16
Figure 8: Call Waiting ..................................................................................................................................	17
Figure 9: Audio Call on Hold .......................................................................................................................	18
Figure 10: On Mute .....................................................................................................................................	19
Figure 11: Switch Audio Channel During Call .............................................................................................	20
Figure 12: Missed Call ................................................................................................................................	21
Figure 13: Call Transfer - Blind Transfer .....................................................................................................	22
Figure 14: Call Transfer - Attended Transfer...............................................................................................	23
Figure 15: N-way Conference .....................................................................................................................	24
Figure 16: Single Chat ................................................................................................................................	25
Figure 17: Group Chat ................................................................................................................................	26
Figure 18: Meeting Chat..............................................................................................................................	27
Figure 19: Meeting Interface .......................................................................................................................	28
Figure 20: Instant Meeting Settings ............................................................................................................	28

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Figure 21: Schedule Meeting ......................................................................................................................	29
Figure 22: Link to Join.................................................................................................................................	30
Figure 23: Meeting History ..........................................................................................................................	30
Figure 24: Audio Meeting ............................................................................................................................	31
Figure 25: Video Meeting ............................................................................................................................	32
Figure 26: Participant list view for Participant .............................................................................................	33
Figure 27: Participant List view for Moderator ............................................................................................	33
Figure 28: Edit Name ..................................................................................................................................	34
Figure 29: Invite Participants.......................................................................................................................	34
Figure 30: Host Exits Meeting .....................................................................................................................	35
Figure 31: Join Meeting via Link .................................................................................................................	35
Figure 32: Accessing Voicemail ..................................................................................................................	36
Figure 33: Contacts in Wave app................................................................................................................	37
Figure 34: Searching Contacts....................................................................................................................	37
Figure 35: Contact Details...........................................................................................................................	38
Figure 36: Favorites 1st method ..................................................................................................................	38
Figure 37: Favorites 2nd method .................................................................................................................	39
Figure 38: Call History.................................................................................................................................	40
Figure 39: Call History Details.....................................................................................................................	40
Figure 40: “Me” Interface.............................................................................................................................	41
Figure 41: Account Info ...............................................................................................................................	41
Figure 42: “About” Interface ........................................................................................................................	42
Figure 43: Forgot Password Option ............................................................................................................	43
Figure 44: Send Mail to reset Password .....................................................................................................	44
Figure 45: Verification Code........................................................................................................................	44
Figure 46: Reset Password Page ...............................................................................................................	45

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CHANGE LOG

This section documents significant changes from previous versions of user manuals for Wave mobile app. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.

Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOSTM)

•Add chat feature, including single chat, group chat. [Single chat][Group Chat]

•Chat feature is supported in the meeting. [Meeting Chat]

•Support call waiting and switch two calls on Wave Android. [Call Waiting]

•Support N-Way audio conference. [N-Way Conference]

•Add history meeting list. [Meeting History]

•Wave users support using links to join the meeting. [Link to Join]

Version 1.0.1.9 (AndroidTM) / 1.1.9 (iOSTM)

•Added the option Favorites. [Favorites]

•Add the option of scheduled meeting. [Schedule Meeting]

•Added the option of listing participants and inviting members to the meeting. [Video Meeting Participants]

•Added the option of modifying the display name in the meeting. [Figure 28: Edit Name]

•Added the ability to reset account password. [RESET ACCOUNT PASSWORD]

•Added landscape layout support.

Version 1.0.0.17 (AndroidTM) / 1.0.15 (iOSTM)

•This is the initial version

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WELCOME

Thank you for using Grandstream Wave mobile app. Wave is a free mobile app that provides remote voice and video collaboration tools for businesses utilizing Grandstream’s UCM6300 series of IP PBXs. Ideal for remote and travelling workers, Wave offers an easy-to-use platform to remotely join, schedule and hold meetings, calls and conferences from mobile devices. It also allows UCM6300 series users to directly call other extensions, landlines, and mobile numbers. Wave is available for Android™ and iOS™ devices, can be quickly configured by scanning a QR Code produced by the UCM6300 series and is compatible with Grandstream’s UCM RemoteConnect cloud service to ensure fully secure remote connections. With Wave, businesses can provide remote workers with a powerful mobile app to meet and collaborate from anywhere, boosting communication and productivity for multi-location organizations.

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PRODUCT OVERVIEW

Feature Highlights

•Supported by Android™ 4.2+ and iOS™ 10+ with 2G/3G/4G/5G and Wi-Fi networks

•Voice channel switching between Bluetooth, mobile device, speakerphone and 3.5mm headset jack

•Native integration with mobile devices including contacts and call history and ability to display SIP users’ online status

•LDAP support makes finding contacts easier (pending)

•Supports call display, voicemail, and call encryption

•Full integration with Grandstream’s UCM6300-series of IP PBXs, including creation of QR code for automatic login, call transfer, call recording from server and etc.

•Supports H.264

•Conveniently join meetings without logging in

•High quality point-to-point audio/video calling, jitter resilience up to 50% audio packet loss and 20% video packet loss

•Support schedule meeting (pending) and meeting now at anywhere anytime

•Built-in NAT traversal including automatic NAT discovery and TURN/ICE.

Wave Technical Specifications

					Table 1: Wave Technical Specifications
	Protocols/Standards				SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, DNS (A record, SRV,
					NAPTR), STUN/TURN/ICE, SIMPLE, LDAP, TLS, SRTP, IPv6
	Network				Wi-Fi 2G/3G/4G 5G pending
	Display				720P resolution or above
	Camera				Support mobile device’s forward or rear-facing cameras
	Bluetooth				Yes, with mobile device’s Bluetooth support

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	Voice	Codecs	and				Opus, G.711 A-law/U-law, G.722, G.726-32, G.729A/B, iLBC, GSM
	Capabilities						FEC 2.0 (pending), NACK
							Full-duplex speaker, AEC, AGC, Noise Reduction, PLC, Adaptive JIB
	DTMF						In-audio, RFC2833, SIP INFO
	Video	Codecs	and				H.264 video resolution up to 1080P HD, on-screen-display, camera block, Video
	Capabilities						GS-FEC
	Telephony Features						Hold, mute, call transfer, audio meeting, video meeting
	Enterprise Features						LDAP pending , Presence pending Call history, Contacts
	UCM Integration						Feature code synchronization, such as call forwarding, call park, call recording,
							meeting room, voicemail and etc.
	QoS						Layer 3 (ToS, DiffServ, MPLS) QoS
	Security						SIP over TLS, SRTP (128-bit and 256-bit), HTTPS
	Integration						English, Simplified Chinese
	Login						Supports login with SIP extension and User password.
							Supports login through QR code scan (using UCM6300-series of IP PBXs)
	Download/Upgrade						Available from Google Play Store and Apple iTunes App Store

Please visit our website for more Wave application information and product documentations:

http://www.grandstream.com

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PREREQUISITES

Device Requirements

Operating system: Android™ 4.2+, iOS™10+

Hardware Compatible with most Mobile phones and tablets running Android™ 4.2+ or iOS10+

Network Wi-Fi, 2G, 3G, 4G and 5G networks (5G: pending)

Download and Installation

Wave app can be downloaded from Google Play or AppStore and installed.

Click on the Wave app icon

to open it.

Notes:

•When running Wave app for the first time, users will be prompted to confirm whether to allow the application to access contacts. If allowed, users could view local contacts on Wave app.

•Wave app requires permission related to making call, managing calls, as well as accessing camera, microphone, some system files, call status, mobile network information and etc. When prompted to allow permission, please select allow in order for Wave app to be used normally.

•For some Android devices, Wave app requires users to enable floating window or background popup window permissions. Otherwise, incoming call notification cannot be received.

Touchscreen Gestures

Figure 1: Gestures on Touchscreen

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When using Wave app, users can manipulate above shown gestures to control the touchscreen.

•Tap Touch the screen with a fingertip once to make a selection or open a menu.

•Press and hold Touch and hold the screen with one fingertip for about 2 seconds to bring up more operations.

•Flick and Slide: Slide a fingertip across the screen. For example, users can swipe up/down to scroll through a page or slide left/right to switch video feeds during video conference.

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USING WAVE APP

Signing in

Step 1: After opening Wave app, tap on “Sign in” to open the login interface.

Step 2: Enter server address, account number and

User password. Then click “Sign in”.

Note

In the top-left corner of the screen after opening the

app, there is a scan button that will allow users to sign in quickly by scanning the QR codes sent included in UCM extension information emails.

Figure 2: Sign In Interface

Making a Call

Step 1: Click on the button on the bottom right corner of the app to bring up the dial pad.

Step 2: Enter the number to dial.

Step 3: Click on to make a video call or

click on to make an audio call.

Note:

With the Wave app, users can dial other extensions and any other number allowed by the UCM server.

Figure 3: Dialing Interface

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Redial

Users can quickly call the last dialed number as long as it exists in the call history.

Method 1: Open up the dialing interface by tapping on the Dial tab.

Method 2: Tap on the pound key # on the dial pad to automatically call the last dialed number.

Call History

Call history is displayed on the Dial page. There are 2 tabs: “All calls” and “Missed calls”.

To hide the dial pad, swipe down on the page. Users will be able to view more call history entries.

Click on the button on the bottom right corner of the app to bring up the dial pad.

Tapping on a number in the call history will start an audio call to that number.

Press and holding on a call history entry will give users the option to delete this entry.

Figure 4: Dial from Call History

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