Grandstream Wave User Manual
Grandstream Networks, Inc.
Wave Mobile Application
User Manual
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
COPYRIGHT
©2021 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe, and other countries.
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
Table of Content
CHANGE LOG ................................................................................................................ 7
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
) ............................................................................................ 7
Version 1.0.1.9 (AndroidTM) / 1.1.9 (iOS
TM
) ............................................................................................ 7
Version 1.0.0.17 (AndroidTM) / 1.0.15 (iOS
TM
) ........................................................................................ 7
WELCOME ..................................................................................................................... 8
PRODUCT OVERVIEW .................................................................................................. 9
Feature Highlights .................................................................................................................................. 9
Wave Technical Specifications ............................................................................................................... 9
PREREQUISITES ......................................................................................................... 11
Device Requirements........................................................................................................................... 11
Download and Installation .................................................................................................................... 11
Touchscreen Gestures ......................................................................................................................... 11
USING WAVE APP ....................................................................................................... 13
Signing in ............................................................................................................................................. 13
Making a Call ....................................................................................................................................... 13
Redial ................................................................................................................................................... 14
Call History ........................................................................................................................................... 14
Contacts ............................................................................................................................................... 15
Answering a Call .................................................................................................................................. 15
During a Call ........................................................................................................................................ 16
Call Waiting .......................................................................................................................................... 17
Hold/Unhold ......................................................................................................................................... 18
Mute ..................................................................................................................................................... 19
Switching Audio Channel ..................................................................................................................... 20
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
Missed Call .......................................................................................................................................... 21
Call Transfer ......................................................................................................................................... 21
Blind Transfer ................................................................................................................................ 22
Attended Transfer ......................................................................................................................... 23
N-Way Conference .............................................................................................................................. 24
CHAT ............................................................................................................................ 25
Single chat ........................................................................................................................................... 25
Group Chat .......................................................................................................................................... 26
Meeting Chat ........................................................................................................................................ 27
MEETING ...................................................................................................................... 28
Meet Now ............................................................................................................................................. 28
Schedule Meeting ................................................................................................................................ 29
Link to Join ........................................................................................................................................... 30
Meeting History .................................................................................................................................... 30
Audio Meeting ...................................................................................................................................... 31
Video Meeting ...................................................................................................................................... 32
Video Meeting Participants .................................................................................................................. 33
End Meeting ......................................................................................................................................... 35
Join Meeting via Link ........................................................................................................................... 35
VOICEMAIL .................................................................................................................. 36
CONTACTS................................................................................................................... 37
Search Contacts .................................................................................................................................. 37
View Contacts ...................................................................................................................................... 38
Favorites .............................................................................................................................................. 38
Call History ........................................................................................................................................... 40
SETTINGS .................................................................................................................... 41
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
Account Info ......................................................................................................................................... 41
About .................................................................................................................................................... 42
RESET ACCOUNT PASSWORD .................................................................................. 43
FREQUENTLY ASKED QUESTIONS ........................................................................... 46
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
Table of Tables
Table 1: Wave Technical Specifications ........................................................................................................ 9
Table of Figures
Figure 1: Gestures on Touchscreen ............................................................................................................ 11
Figure 2: Sign In Interface ........................................................................................................................... 13
Figure 3: Dialing Interface ........................................................................................................................... 13
Figure 4: Dial from Call History ................................................................................................................... 14
Figure 5: Dial via Contacts .......................................................................................................................... 15
Figure 6: Incoming Call ............................................................................................................................... 15
Figure 7: During a Call ................................................................................................................................ 16
Figure 8: Call Waiting .................................................................................................................................. 17
Figure 9: Audio Call on Hold ....................................................................................................................... 18
Figure 10: On Mute ..................................................................................................................................... 19
Figure 11: Switch Audio Channel During Call ............................................................................................. 20
Figure 12: Missed Call ................................................................................................................................ 21
Figure 13: Call Transfer - Blind Transfer ..................................................................................................... 22
Figure 14: Call Transfer - Attended Transfer ............................................................................................... 23
Figure 15: N-way Conference ..................................................................................................................... 24
Figure 16: Single Chat ................................................................................................................................ 25
Figure 17: Group Chat ................................................................................................................................ 26
Figure 18: Meeting Chat .............................................................................................................................. 27
Figure 19: Meeting Interface ....................................................................................................................... 28
Figure 20: Instant Meeting Settings ............................................................................................................ 28
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
Figure 21: Schedule Meeting ...................................................................................................................... 29
Figure 22: Link to Join ................................................................................................................................. 30
Figure 23: Meeting History .......................................................................................................................... 30
Figure 24: Audio Meeting ............................................................................................................................ 31
Figure 25: Video Meeting ............................................................................................................................ 32
Figure 26: Participant list view for Participant ............................................................................................. 33
Figure 27: Participant List view for Moderator ............................................................................................ 33
Figure 28: Edit Name .................................................................................................................................. 34
Figure 29: Invite Participants....................................................................................................................... 34
Figure 30: Host Exits Meeting ..................................................................................................................... 35
Figure 31: Join Meeting via Link ................................................................................................................. 35
Figure 32: Accessing Voicemail .................................................................................................................. 36
Figure 33: Contacts in Wave app ................................................................................................................ 37
Figure 34: Searching Contacts.................................................................................................................... 37
Figure 35: Contact Details ........................................................................................................................... 38
Figure 36: Favorites 1
st
method .................................................................................................................. 38
Figure 37: Favorites 2
nd
method ................................................................................................................. 39
Figure 38: Call History ................................................................................................................................. 40
Figure 39: Call History Details..................................................................................................................... 40
Figure 40: “Me” Interface ............................................................................................................................. 41
Figure 41: Account Info ............................................................................................................................... 41
Figure 42: “About” Interface ........................................................................................................................ 42
Figure 43: Forgot Password Option ............................................................................................................ 43
Figure 44: Send Mail to reset Password ..................................................................................................... 44
Figure 45: Verification Code ........................................................................................................................ 44
Figure 46: Reset Password Page ............................................................................................................... 45
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
CHANGE LOG
This section documents significant changes from previous versions of user manuals for Wave mobile app.
Only major new features or major document updates are listed here. Minor updates for corrections or editing
are not documented here.
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOSTM)
• Add chat feature, including single chat, group chat. [Single chat][Group Chat]
• Chat feature is supported in the meeting. [Meeting Chat]
• Support call waiting and switch two calls on Wave Android. [Call Waiting]
• Support N-Way audio conference. [N-Way Conference]
• Add history meeting list. [Meeting History]
• Wave users support using links to join the meeting. [Link to Join]
Version 1.0.1.9 (AndroidTM) / 1.1.9 (iOSTM)
• Added the option Favorites. [Favorites]
• Add the option of scheduled meeting. [Schedule Meeting]
• Added the option of listing participants and inviting members to the meeting. [Video Meeting
Participants]
• Added the option of modifying the display name in the meeting. [Figure 28: Edit Name]
• Added the ability to reset account password. [RESET ACCOUNT PASSWORD]
• Added landscape layout support.
Version 1.0.0.17 (AndroidTM) / 1.0.15 (iOSTM)
• This is the initial version
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
WELCOME
Thank you for using Grandstream Wave mobile app. Wave is a free mobile app that provides remote voice
and video collaboration tools for businesses utilizing Grandstream’s UCM6300 series of IP PBXs. Ideal for
remote and travelling workers, Wave offers an easy-to-use platform to remotely join, schedule and hold
meetings, calls and conferences from mobile devices. It also allows UCM6300 series users to directly call
other extensions, landlines, and mobile numbers. Wave is available for Android™ and iOS™ devices, can
be quickly configured by scanning a QR Code produced by the UCM6300 series and is compatible with
Grandstream’s UCM RemoteConnect cloud service to ensure fully secure remote connections. With Wave,
businesses can provide remote workers with a powerful mobile app to meet and collaborate from anywhere,
boosting communication and productivity for multi-location organizations.
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
PRODUCT OVERVIEW
Feature Highlights
• Supported by Android™ 4.2+ and iOS™ 10+ with 2G/3G/4G/5G and Wi-Fi networks
• Voice channel switching between Bluetooth, mobile device, speakerphone and 3.5mm headset jack
• Native integration with mobile devices including contacts and call history and ability to display SIP users’
online status
• LDAP support makes finding contacts easier (pending)
• Supports call display, voicemail, and call encryption
• Full integration with Grandstream’s UCM6300-series of IP PBXs, including creation of QR code for
automatic login, call transfer, call recording from server and etc.
• Supports H.264
• Conveniently join meetings without logging in
• High quality point-to-point audio/video calling, jitter resilience up to 50% audio packet loss and 20%
video packet loss
• Support schedule meeting (pending) and meeting now at anywhere anytime
• Built-in NAT traversal including automatic NAT discovery and TURN/ICE.
Wave Technical Specifications
Table 1: Wave Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, DNS (A record, SRV,
NAPTR), STUN/TURN/ICE, SIMPLE, LDAP, TLS, SRTP, IPv6
Network
Wi-Fi， 2G/3G/4G， 5G（pending）
Display
720P resolution or above
Camera
Support mobile device’s forward or rear-facing cameras
Bluetooth
Yes, with mobile device’s Bluetooth support
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
Voice Codecs and
Capabilities
Opus, G.711 A-law/U-law, G.722, G.726-32, G.729A/B, iLBC, GSM
FEC 2.0 (pending), NACK
Full-duplex speaker, AEC, AGC, Noise Reduction, PLC, Adaptive JIB
DTMF
In-audio, RFC2833, SIP INFO
Video Codecs and
Capabilities
H.264，video resolution up to 1080P HD, on-screen-display, camera block, Video
GS-FEC
Telephony Features
Hold, mute, call transfer, audio meeting, video meeting
Enterprise Features
LDAP（pending）, Presence（pending），Call history, Contacts
UCM Integration
Feature code synchronization, such as call forwarding, call park, call recording,
meeting room, voicemail and etc.
QoS
Layer 3 (ToS, DiffServ, MPLS) QoS
Security
SIP over TLS, SRTP (128-bit and 256-bit), HTTPS
Integration
English, Simplified Chinese
Login
Supports login with SIP extension and User password.
Supports login through QR code scan (using UCM6300-series of IP PBXs)
Download/Upgrade
Available from Google Play Store and Apple iTunes App Store
Please visit our website for more Wave application information and product documentations:
http://www.grandstream.com
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
PREREQUISITES
Device Requirements
Operating system: Android™ 4.2+, iOS™10+
Hardware：Compatible with most Mobile phones and tablets running Android™ 4.2+ or iOS10+
Network：Wi-Fi, 2G, 3G, 4G and 5G networks (5G: pending)
Download and Installation
Wave app can be downloaded from Google Play or AppStore and installed.
Click on the Wave app icon to open it.
Notes:
• When running Wave app for the first time, users will be prompted to confirm whether to allow the
application to access contacts. If allowed, users could view local contacts on Wave app.
• Wave app requires permission related to making call, managing calls, as well as accessing camera,
microphone, some system files, call status, mobile network information and etc. When prompted to
allow permission, please select allow in order for Wave app to be used normally.
• For some Android devices, Wave app requires users to enable floating window or background popup window permissions. Otherwise, incoming call notification cannot be received.
Touchscreen Gestures
Figure 1: Gestures on Touchscreen
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
When using Wave app, users can manipulate above shown gestures to control the touchscreen.
• Tap： Touch the screen with a fingertip once to make a selection or open a menu.
• Press and hold： Touch and hold the screen with one fingertip for about 2 seconds to bring up
more operations.
• Flick and Slide: Slide a fingertip across the screen. For example, users can swipe up/down to
scroll through a page or slide left/right to switch video feeds during video conference.
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
USING WAVE APP
Signing in
Step 1: After opening Wave app, tap on “Sign in” to
open the login interface.
Step 2: Enter server address, account number and
User password. Then click “Sign in”.
Note：
In the top-left corner of the screen after opening the
app, there is a scan button that will allow users
to sign in quickly by scanning the QR codes sent
included in UCM extension information emails.
Figure 2: Sign In Interface
Making a Call
Step 1: Click on the button on the bottom right
corner of the app to bring up the dial pad.
Step 2: Enter the number to dial.
Step 3: Click on to make a video call or
click on to make an audio call.
Note:
With the Wave app, users can dial other extensions
and any other number allowed by the UCM server.
Figure 3: Dialing Interface
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Wave Mobile App User Manual
Version 1.0.5.2 (AndroidTM) / 1.5.1 (iOS
TM
)
Redial
Users can quickly call the last dialed number as long as it exists in the call history.
Method 1: Open up the dialing interface by tapping on the Dial tab.
Method 2: Tap on the pound key # on the dial pad to automatically call the last dialed number.
Call History
Call history is displayed on the Dial page. There are
2 tabs: “All calls” and “Missed calls”.
To hide the dial pad, swipe down on the page.
Users will be able to view more call history
entries.
Click on the button on the bottom right
corner of the app to bring up the dial pad.
Tapping on a number in the call history will start
an audio call to that number.
Press and holding on a call history entry will
give users the option to delete this entry.
Figure 4: Dial from Call History
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