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Grandstream Wave User Manual

Grandstream Networks, Inc.
Grandstream Wave for AndroidTM User Guide
GRANDSTREAM WAVE USER GUIDE
Grandstream Wave User Guide
Page 1 of 64
Grandstream Wave User Guide
Index
CHANGE LOG ........................................................................................... 6
FIRMWARE VERSION 1.0.1.21 ............................................................................................................ 6
WELCOME ................................................................................................. 7
FEATURE HIGHTLIGHTS ..................................................................................................................... 7
GRANDSTREAM WAVE TECHNICAL SPECIFICATIONS ................................................................... 7
GETTING READY .................................................................................................................................. 9
USING GS Wave ...................................................................................... 11
DIAL SCREEN ..................................................................................................................................... 11
DIALING A NUMBER DIRECTLY ................................................................................................. 11
REDIAL ......................................................................................................................................... 12
DIALING A NUMBER VIA CALL HISTORY .................................................................................. 13
DIALING A NUMBER VIA CONTACTS ........................................................................................ 13
SWITCHING AUDIO CHANNEL DURING CALL ................................................................................. 14
ANSWERING A CALL .......................................................................................................................... 15
SINGLE INCOMING CALL ........................................................................................................... 15
MULTIPLE CALLS ........................................................................................................................ 16
VOICE CALL ........................................................................................................................................ 17
CALL HOLD/RESUME ................................................................................................................. 19
MUTE ............................................................................................................................................ 19
SWITCHING AUDIO CHANNEL DURING CALL ......................................................................... 20
MISSED CALLS ................................................................................................................................... 21
CALL TRANSFER ................................................................................................................................ 23
BLIND TRANSFER ....................................................................................................................... 23
ATTENDED TRANSFER AFTER CALLING ................................................................................. 24
ATTENDED TRANSFER BEFORE CALLING .............................................................................. 24
6-WAY CONFERENCE ........................................................................................................................ 25
ADD NEW CONFERENCE .......................................................................................................... 27
INITIATING CONFERENCE ......................................................................................................... 27
REMOVING PARTICIPANT FROM CONFERENCE .................................................................... 29
MUTE/UNMUTE CONFERENCE ................................................................................................. 29
HOLD/RESUME CONFERENCE ................................................................................................. 30
VOICEMAIL ......................................................................................................................................... 31
CONTACTS.......................................................................................................................................... 33
ADD CONTACTS .......................................................................................................................... 35
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SEARCH CONTACTS .................................................................................................................. 35
VIEW CONTACT .......................................................................................................................... 36
EDIT CONTACT............................................................................................................................ 37
DELETE CONTACT ...................................................................................................................... 37
ADD CONTACT TO FAVORITES ................................................................................................. 38
CALL HISTORY ................................................................................................................................... 39
MESSAGES ......................................................................................................................................... 42
VIEW MESSAGE .......................................................................................................................... 43
CREATE NEW MESSAGE ........................................................................................................... 45
EDIT MESSAGE ........................................................................................................................... 45
SETTINGS ................................................................................................ 47
ACCOUNT SETTINGS ........................................................................................................................ 47
UCM ACCOUNT (QR CODE SCAN) ............................................................................................ 47
UCM ACCOUNT (SELECT QR CODE IMAGE) ........................................................................... 48
SIP ACCOUNT ............................................................................................................................. 49
ADVANCED SETTINGS ...................................................................................................................... 55
GENERAL SETTINGS .................................................................................................................. 55
CALL SETTINGS .......................................................................................................................... 56
AUDIO SETTINGS ....................................................................................................................... 57
NETWORK SETTINGS ................................................................................................................ 58
ADDITIONAL SETTINGS ............................................................................................................. 58
CUTSOM SETTINGS .......................................................................................................................... 61
ABOUT ................................................................................................................................................. 62
DEBUG ................................................................................................................................................ 62
EXIT ..................................................................................................................................................... 62
FAQs ........................................................................................................ 63
EXPERIENCING THE GRANDSTREAM WAVE APPLICATION .............. 64
Grandstream Wave User Guide
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Table of Tables
Grandstream Wave User Guide
Table 1: GrandStream Wave Technical Specifications .................................................................................. 7
Table 2: Edit Account Parameters ............................................................................................................... 50
Table 3: Account Settings—General Settings Parameters ......................................................................... 51
Table 4: Account Settings—Call Settings Parameters ................................................................................ 51
Table 5: Account Settings—SIP Settings Parameters................................................................................. 52
Table 6: Session Expiration Settings Parameters ....................................................................................... 53
Table 7: Account Settings—Network Settings Parameters ......................................................................... 54
Table 8:Account Settings—Codec Settings Parameters ............................................................................. 54
Table 9: Advanced Settings—General Settings Parameters ...................................................................... 55
Table 10: Advanced Settings—Audio Settings Parameters ........................................................................ 57
Table 11: Advanced Settings—Network Settings Parameters .................................................................... 58
Table 12: Advanced Settings—Additional Settings Parameters ................................................................. 58
Table 13: LDAP Settings Parameters ......................................................................................................... 60
Table 14: Custom Settings Parameters ...................................................................................................... 61
Table 15: Debug Settings Parameters ........................................................................................................ 62
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Table of Figures
Grandstream Wave User Guide
Figure 1: Grandstream Wave Installation ...................................................................................................... 9
Figure 2: Grandstream Wave Finger Gestures on the Touchscreen .......................................................... 10
Figure 3: Keypad Screen ............................................................................................................................ 11
Figure 4: Select Account ............................................................................................................................. 12
Figure 5: Dial-up via Call History ................................................................................................................ 13
Figure 6: Dial-up via Contacts ..................................................................................................................... 14
Figure 7: Switch Call Lines.......................................................................................................................... 15
Figure 8: Single Incoming Call .................................................................................................................... 16
Figure 9: Multiple Calls ................................................................................................................................ 17
Figure 10: Voice Call ................................................................................................................................... 18
Figure 11: Call Unhold ................................................................................................................................. 19
Figure 12: Call Mute .................................................................................................................................... 20
Figure 13: Call via Bluetooth ....................................................................................................................... 21
Figure 14: Missed Call Screen .................................................................................................................... 22
Figure 15: Call Transfer—Blind Transfer ..................................................................................................... 23
Figure 16: Attended Transfer after Calling—Transferring ........................................................................... 24
Figure 17: Attended Transfer before Calling—Split ..................................................................................... 25
Figure 18: Grandstream Wave Conference Screen .................................................................................... 26
Figure 19: Grandstream Wave Conference—Add New Call to the Conference ......................................... 27
Figure 20: Grandstream Wave Conference—Initiating Conference ........................................................... 28
Figure 21: Grandstream Wave Conference—Delete Conference participant ............................................. 29
Figure 22: Grandstream Wave Conference—Mute Conference Participant ............................................... 30
Figure 23: Grandstream Wave Conference—Hold Conference ................................................................. 31
Figure 24: Configure Voicemail UserID ....................................................................................................... 32
Figure 25: Retrieve Voicemail ..................................................................................................................... 33
Figure 26: GS Wave Contacts Screen ........................................................................................................ 34
Figure 27: Grandstream Wave Add New Contact ....................................................................................... 35
Figure 28: Grandstream Wave Search Contact .......................................................................................... 36
Figure 29: Grandstream Wave View Contact .............................................................................................. 37
Figure 30: Grandstream Wave Edit Contact ............................................................................................... 38
Figure 31: Add Contact to Favorites ........................................................................................................... 39
Figure 32: Grandstream Wave Call History ................................................................................................ 40
Figure 33: Grandstream Wave Call History Details Screen ........................................................................ 41
Figure 34: Grandstream Wave Call History Details Screen- Edit Contact .................................................. 42
Figure 35: Grandstream Wave Messages Screen ...................................................................................... 43
Figure 36: Grandstream Wave Message Details Screen ............................................................................ 44
Figure 37: Grandstream Wave Create New Message ................................................................................ 45
Figure 38: Grandstream Wave Message Screen—Edit Message .............................................................. 46
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Figure 39: Add New Account Screen .......................................................................................................... 47
Figure 40: QR Code Scan Screen .............................................................................................................. 48
Figure 41: Scan QR Code Image Screen ................................................................................................... 49
Figure 42: Account Settings Screen—Registration Success ...................................................................... 50
Figure 43: Slide to Delete Account .......................................................................................................... 50
Figure 44: Call Settings Screen .................................................................................................................. 56
Figure 45: DND Settings Screen ................................................................................................................. 56
Figure 46: Reducing Noise Settings Screen ............................................................................................... 57
Figure 47: Output Gain Screen ................................................................................................................... 58
Figure 48: BLF List Screen ......................................................................................................................... 60
Figure 49: LDAP Settings Screen ............................................................................................................... 60
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CHANGE LOG
This section documents significant changes from previous versions of Grandstream Wave user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.
FIRMWARE VERSION 1.0.1.21
This is the initial version.
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WELCOME
Lines
6 lines with up to 6 independent SIP accounts
Protocols and Standards
SIP RFC3261,TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, DNS(A record, SRV, NAPTR), STUN/ICE, SIMPLE, LDAP, TLS, DTLS, IPv6 (TBD)
Network
Support 2G/3G/4G and WiFi
Graphic Display
800 x 480 resolution or higher
Bluetooth
Support making calls with Bluetooth
Voice Codec and Capabilities
Support G.711µ/a, G.722(wide-band), G.726-32, iLBC, GSM, Opus, HD Audio
Telephony Features
Hold, mute, transfer, forward (unconditional/no-answer/busy/time-based) , call park, paging/intercom, DND (Do Not Disturb) , busy lamp field (BLF) , downloadable phone book (XML, LDAP) , call waiting, call history, flexible dial plan, custom
Thank you for purchasing Grandstream Wave. To meet the requirements of our customers, Grandstream Wave emerged on the basis of our existing multimedia VoIP Phones. Grandstream Wave supports Android 4.0 and higher, and it is compatible with most of Android mobile phones and tablets. By combining powerful phone functions and integration of Grandstream UCM applications, businesses throughout the world can use Grandstream Wave for all communication and productivity requirements with unprecedented high quality experience.
FEATURE HIGHTLIGHTS
Support Android™ 4.0 and higher  Standard SIP-based softphone with exceptional voice quality  Strong security features including SIP over TLS and 128 or 256-bit SRTP  Support 6 SIP accounts, up to 6-way audio conferences  Support CID, voicemail and call encryption  Support synchronize with local Contacts and call history on the phone  Enterprise features including UCM integration, BLF, call transfer/pickup, LDAP  Powerful NAT traversal options including automatic NAT discovery, STUN and UPnP  Automatic call forward based on time and location rules  Support G.711, G.726, G.722, iLBC, Opus, and G.729 (Premium Edition)  Automatic provision including XML provision and QR code scan  Fully customizable skins and themes for optional branding needs
GRANDSTREAM WAVE TECHNICAL SPECIFICATIONS
Table 1: GrandStream Wave Technical Specifications
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ringtones, server redundancy & fail-over, B LF
UCM Integration
Supports many functions like QR code scan
Feature Functions
LDAP, MWI (Message Waiting Indicator) , display instant online status, call history and messages
QoS
Layer 3 (ToS, DiffServ, MPLS) QoS
Security
Support AES configuration file, TLS encryption, SRTP encryption (128-bit and 256­bit) , HTTPS
Multi-language
English, Simplified Chinese, Polish, Germany, Russian, Italian, Arabic, Spanish, Portuguese, French, etc.
This document is subject to change without notice. The latest electronic version of this user manual is available for download here: http://www.grandstream.com
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INSTALLATION AND SETUP
1. Click "Next" to check the privacy policies to continue.
2. Click "Install" to initiate the installation.
3. Installing.
4. When installed, click "Done" to exit or click "Open" to access the app.
GETTING READY
The device must run on Android 4.0 or higher. Grandstream Wave is compatible with most of Android mobile phones and tablets with Android 4.0 operating system and higher, supports 2G/3G/4G and WiFi. Users could download Grandstream Wave via QR code scan, or download it from Google Play. Follow the following prompts in the installation wizard after downloading Grandstream Wave. Users could
see the icon if downloaded and installed Grandstream Wave successfully. Tap on the icon to open it.
Note:
For first-time users, users have to confirm whether allow Grandstream Wave to read local call
histories and import contacts from the phone. If it allows, users could view local call histories and
contacts on the corresponding Grandstream Wave screen.
To fully manipulate the Grandstream Wave capacitive touch screen, use fingers to operate following the introductions below on the Grandstream Wave icons, buttons, menu items, onscreen keyboard, etc.
Figure 1: Grandstream Wave Installation
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Figure 2: Grandstream Wave Finger Gestures on the Touchscreen
Tap
Slightly touch the screen with fingertip once to initiate menu, options or applications. For example, to
select items on the screen (e.g., setting options, apps); to press onscreen buttons (e.g., "End" or
"Options" soft key during the call); to type letters and symbols using the onscreen keyboard. Long Press
Touch the screen with fingertip for about 2 seconds without lifting finger from the screen to bring up
the context menu for more operations. Press and Drag
Press the item and move it by dragging the finger up, down, left or right, without lifting finger from the
screen. Flick and Slide
Touch the screen with fingertip and slide over the screen. For example, users could slide up to scroll
up the page, slide down to open dropdown menu, slide left/right to delete an item from the list. If the
finger stays on the screen for too long, the item may be selected and sliding will not occur.
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USING GS Wave
DIAL SCREEN
Tap on the keypad button at the bottom of screen to open dial screen, as shown in figure 3.
Figure 3: Keypad Screen
DIALING A NUMBER DIRECTLY
1. Access the dial screen;
2. Put one finger on left screen edge, and slide to right or tap on the upper left corner, select the
account as shown in figure 4;
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Figure 4: Select Account
3. Tap the right area to go back to the dial screen;
4. Enter the phone number on the keypad;
5. Tap on to dial out with SIP account; Tap on and select "Dial", "Local Call" or
"Paging" to dial out via local phone number, or select "New Contact" to add the number as a contact
quickly.
Note:
By default, Grandstream Wave allows users to press # key as SEND key. This behavior can be
disabled via set option "Use # as Dial Key" to "No" under Settings->Account Settings. If inserting an active SIM card into the phone, users could make calls with the SIM card number but
cannot send messages with the local phone number.
REDIAL
Users can dial out the last dialed number if there is dialed call history.
1. Access the dial screen;
2. Press # key to dial out the last dialed number.
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DIALING A NUMBER VIA CALL HISTORY
1. Tap on Keypad or roll horizontal in the direction of the arrow to view the call history.
2. Tap on one call history entry to dial out. The call screen is pictured as right.
The Grandstram Wave call history is listed on the upper of the dial screen. It displays all call histories
(local and SIP account) and missed calls. Navigate on the call history entries by tapping on button on the bottom of the main screen to slide up/down as shown in figure 5.
Note:
Dialing out through call history will use the account which made the last call.
DIALING A NUMBER VIA CONTACTS
Access Contacts by tapping on icon on the bottom of the main screen, the SIP contacts and LDAP Contacts (please go to Settings page to configure first) are shown up individually. Follow the steps in
figure 6 to dial a number via Contacts.
Figure 5: Dial-up via Call History
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1. Tap Contacts to access the Contacts screen.
2. Search for the contacts by inputting initials.
3. Tap on the contact below to access the details screen.
4. Tap on to dial out.
SWITCHING AUDIO CHANNEL DURING CALL
Users could switch lines by sliding the call screen when there are multiple calls, as shown in figure 7 below.
Figure 6: Dial-up via Contacts
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1. Slide right to access call line screen.
2. Tap on the line to select.
3. Tap on the right area, or slide to left and go back to the call screen.
4. Tap on "Unhold" to speak to this line, other lines will be put on hold automatically.
Figure 7: Switch Call Lines
ANSWERING A CALL
SINGLE INCOMING CALL
When the phone is at idle state, and there is an incoming audio call, the status bar will display the icon
and the phone screen is as shown in figure 8 below.
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Figure 8: Single Incoming Call
Tap on button to answer the call via speaker, or tap on button to reject the call.
MULTIPLE CALLS
When there is another incoming call during an active call, the status bar will display the icon , and at the same time, users will hear call waiting tone, with the screen displaying the caller’s name or number for the incoming call. A prompt appears for users to confirm as shown in figure 9.
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Figure 9: Multiple Calls
Tap on button to answer the call, once the new call is answered, the current active call will be placed on hold.
If the new call is rejected by tapping on button , the current active call will not be interrupted.
VOICE CALL
During an active call, users could hold/resume call, mute/unmute, input DTMF, add new call, initiate
conference, end a call or switch audio channel. Tap on left screen, and slide right to bring up the lines list. Users could switch to other lines or add a new call.
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Figure 10: Voice Call
: Slide to right to add new call or switch lines.
Speaker: Switch voice channels to speaker or 3.5mm headset if it is plugged in. Hold/Unhold: During the call, users could press the HOLD button to hold or resume the call at any time. Keypad: Tap on the icon to bring up digital soft keypad for inputting DTMF. More: Access more operations including Home, Transfer, Conference and Mute/Unmute. Home: Back to the home screen (dial screen), the active call interface will be hidden; users could tap on
button at the upper left corner of the screen to go back to the call interface. Transfer: Switch to the transfer screen. Grandstream Wave supports blind transfer and attended transfer.
Please refer to chapter Call Transfer for more details.
Conference: Bring up conference screen. Mute: Tap on the icon to mute/unmute the call. End: Tap on the icon to end the call.
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CALL HOLD/RESUME
During the active call, press the HOLD button to put the call on hold. Users could dial up or answer a new call. The call hold screen is as shown in figure 11 below.
Figure 11: Call Unhold
To resume the call, press the UNHOLD button again to resume the call if the current active call is put on
hold, or press to end the call.
MUTE
During an active call, press the MUTE button to mute the call, press the button again to unmute the call. The mute screen is as shown in figure 12 below.
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