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UCM6510
User Manual
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User Manual
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Grandstream UCM6510 User Manual

Grandstream Networks, Inc.
UCM6510 IP PBX User Manual
Firmware Version 1.0.2.5
Page 1 of 313
UCM6510 IP PBX User Manual
Index
CHANGE LOG ........................................................................................... 16
FIRMWARE VERSION 1.0.2.5 ............................................................................................................ 16
FIRMWARE VERSION 1.0.1.12 .......................................................................................................... 17
FIRMWARE VERSION 1.0.0.25 .......................................................................................................... 18
WELCOME ................................................................................................ 19
PRODUCT OVERVIEW ............................................................................. 21
FEATURE HIGHTLIGHTS ................................................................................................................... 21
TECHNICAL SPECIFICATIONS ......................................................................................................... 21
INSTALLATION ......................................................................................... 25
EQUIPMENT PACKAGING ................................................................................................................. 25
CONNECT YOUR UCM6510 .............................................................................................................. 25
CONNECT THE UCM6510 ........................................................................................................... 25
SAFETY COMPLIANCES ................................................................................................................... 27
WARRANTY ........................................................................................................................................ 27
GETTING STARTED ................................................................................. 29
USE THE LCD MENU ......................................................................................................................... 29
USE THE LED INDICATORS .............................................................................................................. 31
USE THE WEB GUI ............................................................................................................................ 32
ACCESS WEB GUI ...................................................................................................................... 32
WEB GUI CONFIGURATIONS ..................................................................................................... 33
WEB GUI LANGUAGES ............................................................................................................... 33
SAVE AND APPLY CHANGES ..................................................................................................... 34
MAKE YOUR FIRST CALL .................................................................................................................. 35
SYSTEM SETTINGS ................................................................................. 37
USER MANAGEMENT ........................................................................................................................ 37
USER PRIVILEGES ..................................................................................................................... 37
CREATE NEW WEB UI USER ..................................................................................................... 38
USER PORTAL ............................................................................................................................. 40
CONCURRENT MULTI-USER LOGIN ......................................................................................... 41
OPERATION LOG ........................................................................................................................ 41
CHANGE BINDING EMAIL .......................................................................................................... 43
Firmware Version 1.0.2.5
Page 2 of 313
NETWORK SETTINGS ....................................................................................................................... 44
BASIC SETTINGS ........................................................................................................................ 44
802.1X .......................................................................................................................................... 49
STATIC ROUTES ......................................................................................................................... 50
PORT FORWORDING ................................................................................................................. 53
DDNS SETTINGS ......................................................................................................................... 55
FIREWALL ........................................................................................................................................... 56
STATIC DEFENSE ....................................................................................................................... 56
DYNAMIC DEFENSE ................................................................................................................... 58
FAIL2BAN ..................................................................................................................................... 60
CHANGE PASSWORD ....................................................................................................................... 60
LDAP SERVER .................................................................................................................................... 61
LDAP SERVER CONFIGURATIONS ........................................................................................... 62
LDAP PHONEBOOK .................................................................................................................... 63
LDAP CLIEN T CONFIGURATIONS ............................................................................................. 66
HTTP SERVER .................................................................................................................................... 68
EMAIL SETTINGS ............................................................................................................................... 69
TIME SETTINGS ................................................................................................................................. 71
AUTO TIME UPDATING ............................................................................................................... 71
SET TIME MANUALLY ................................................................................................................. 72
OFFICE TIME ............................................................................................................................... 73
HOLIDAY ...................................................................................................................................... 74
NTP SERVER ...................................................................................................................................... 76
RECORDINGS STORAGE .................................................................................................................. 77
LOGIN TIMEOUT SETTINGS ............................................................................................................. 79
PROVISIONING ......................................................................................... 81
OVERVIEW ......................................................................................................................................... 81
CONFIGURATION ARCHITECTURE FOR END POINT DEVICE ...................................................... 81
AUTO PROVISIONING SETTINGS .................................................................................................... 82
DISCOVERY ........................................................................................................................................ 85
GLOBAL CONFIGURATION ............................................................................................................... 86
GLOBAL POLICY ......................................................................................................................... 86
GLOBAL TEMPLA TES ................................................................................................................. 93
MODEL CONF IGURATION ................................................................................................................. 96
MODEL TEMPLA TES ................................................................................................................... 96
MODEL UPDATE .......................................................................................................................... 98
DEVICE CONFIGURATION ................................................................................................................ 98
CREATE NEW DEVICE ................................................................................................................ 98
MANAGE DEVICES ..................................................................................................................... 99
SAMPLE APPLICATION .................................................................................................................... 106
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EXTENSIONS .......................................................................................... 111
CREATE NEW USER ........................................................................................................................ 111
CREATE NEW SIP EXTENSION ................................................................................................111
CREATE NEW IAX EXTENSION ............................................................................................... 117
CREATE NEW FXS EXTENSION .............................................................................................. 122
BA TCH ADD EXTENSIONS .............................................................................................................. 126
BATCH ADD SIP EXTENSIONS ................................................................................................ 126
BATCH ADD IAX EXTENSIONS ................................................................................................ 129
SEARCH AND EDIT EXTENSION .................................................................................................... 132
EXPORT EXTENSIONS .................................................................................................................... 133
IMPORT EXTENSIONS..................................................................................................................... 133
EMAIL TO USER ............................................................................................................................... 134
ANALOG TRUNKS .................................................................................. 137
ANALOG TRUNKS CONFIGURATION ............................................................................................. 137
PSTN DETECTION ........................................................................................................................... 140
ANALOG HARDWA RE CONFI G URATION ....................................................................................... 144
DIGITAL TRUNKS ................................................................................... 147
DIGITAL HARDWARE CONFIGURATION ........................................................................................ 147
DIGIT A L TRUNK CONFIG URATION ................................................................................................. 157
DIRECT OUTWARD DIALING (DOD) VIA DIGITAL TRUNKS .......................................................... 158
DIGITA L T RUNK TRO UBLES HOOTING .......................................................................................... 158
DATA TRUNK .......................................................................................... 161
VOIP TRUNKS ......................................................................................... 163
VOIP TRUNK CONFIGURATION ...................................................................................................... 163
DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS ............................................................... 173
SLA STATION .......................................................................................... 175
CREATE/EDIT SLA STATION ........................................................................................................... 175
SAMPLE CONFIGURATIO N ............................................................................................................. 176
CALL ROUTES ........................................................................................ 179
OUTBOUND ROUTES ...................................................................................................................... 179
INBOUND ROUTES .......................................................................................................................... 181
INBOUND RULE CONFIGURATIONS ....................................................................................... 182
INBOUND ROUTE: PREPEND EXAMPLE ................................................................................ 184
BLACKLIST CONFIGURATIONS ............................................................................................... 185
Firmware Version 1.0.2.5
Page 4 of 313
CONFERENCE BRIDGE ......................................................................... 187
CONFERENCE BRIDGE CONFIGURATIONS .......................................................................... 187
JOIN A CONFERENCE CALL .................................................................................................... 189
INVITE OTHER PARTIES TO JOIN CONFERENCE ................................................................. 189
DURING THE CONFERENCE ................................................................................................... 190
RECORD CONFERENCE .......................................................................................................... 191
IVR ........................................................................................................... 193
CONFIGURE IVR .............................................................................................................................. 193
CREATE IVR PROMPT ..................................................................................................................... 195
RECORD NEW IVR PROMPT ................................................................................................... 195
UPLOAD IVR PROMPT ............................................................................................................. 196
LANGUAGE SETTINGS FOR VOICE PROMPT .................................... 197
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE ............................................................... 197
VOICEMAIL ............................................................................................. 201
CONFIGURE VOICEMAIL ................................................................................................................ 201
ACCESS VOICEMAIL ....................................................................................................................... 202
VOICEMAIL EMAIL SETTINGS ........................................................................................................ 203
CONFIGURE VOICEMAIL GROUP .................................................................................................. 205
RING GROUP .......................................................................................... 207
CONFIGURE RING GROUP ............................................................................................................. 207
REMOTE EXTENSION IN RING GROUP ........................................................................................ 209
P AGING AND INTERCOM GROUP ........................................................ 211
CONFIGURE PAGING/INTERCOM GROUP .................................................................................... 211
CALL QUEUE .......................................................................................... 213
CONFIGURE CALL QUEUE ............................................................................................................. 213
EXTENSION GROUPS ............................................................................ 217
CONFIGURE EXTENSION GROUPS .............................................................................................. 217
USE EXTENSION GROUPS ............................................................................................................. 217
PICKUP GROUPS ................................................................................... 219
CONFIGURE PICKUP G ROUPS ...................................................................................................... 219
CONFIGURE PICKUP F EATURE CODE .......................................................................................... 219
Firmware Version 1.0.2.5
Page 5 of 313
MUSIC ON HOLD .................................................................................... 221
FAX/T.38 .................................................................................................. 223
CONFIGURE FAX/T.38 ..................................................................................................................... 223
SAMPLE CONFIGURATIO N TO RECEIVE FAX FROM PSTN LINE ............................................... 224
SAMPLE CONFIGURATIO N FOR FAX-TO-EMAIL .......................................................................... 226
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) ............ 227
FOLLOW ME ........................................................................................... 229
ONE-KEY DIAL ....................................................................................... 231
DISA ........................................................................................................ 233
CALLBACK FEATURE ........................................................................... 235
BLF AND EVENT LIST ............................................................................ 237
BLF .................................................................................................................................................... 237
EVENT LIST ...................................................................................................................................... 237
DIAL BY NAME ....................................................................................... 241
DIAL BY NAME CONFIGURATION................................................................................................... 241
ACTIVE CALLS AND MONITOR ............................................................ 245
ACTIVE CALLS STATUS .................................................................................................................. 245
HANG UP ACTIVE CALLS ................................................................................................................ 246
CALL MONITOR ................................................................................................................................ 246
CALL FEATURES ................................................................................... 249
FEATURE CODES ............................................................................................................................ 249
CALL RECORDING ........................................................................................................................... 253
CALL PARK ....................................................................................................................................... 253
P ARK A CALL ............................................................................................................................. 253
RETRIEVE THE PARKED CALL ................................................................................................ 254
ENABLE SPY .................................................................................................................................... 254
INTERNAL OPTIONS .............................................................................. 255
INTERNAL OPTIONS/GENERAL ..................................................................................................... 255
INTERNAL OPTIONS/JITTER BUFFER ........................................................................................... 257
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INTERNAL OPTIONS/RTP SETTINGS ............................................................................................ 257
INTERNAL OPTIONS/STUN MONITOR ........................................................................................... 258
IAX SETTINGS ........................................................................................ 259
IAX SETTINGS/GENERAL................................................................................................................ 259
IAX SETTINGS/REGISTRATION ...................................................................................................... 259
IAX SETTINGS/STATIC DEFENSE .................................................................................................. 260
SIP SETTINGS ........................................................................................ 261
SIP SETTINGS/GENERAL ................................................................................................................ 261
SIP SETTINGS/MISC ........................................................................................................................ 262
SIP SETTINGS/SESSION TIMER ..................................................................................................... 262
SIP SETTINGS/TCP and TLS ........................................................................................................... 263
SIP SETTINGS/NAT .......................................................................................................................... 264
SIP SETTINGS/TOS.......................................................................................................................... 265
VALUE-ADDED FEATURES ................................................................... 267
FAX SENDING .................................................................................................................................. 267
ST ATUS AND REPORTING .................................................................... 269
PBX STATUS ..................................................................................................................................... 269
TRUNKS ..................................................................................................................................... 269
EXTENSIONS ............................................................................................................................. 270
QUEUES ..................................................................................................................................... 272
CONFERENCE ROOMS ............................................................................................................ 272
INTERFACE S STATUS .............................................................................................................. 273
DIGITAL CHANNELS STATUS ................................................................................................... 275
PARKING LOT ............................................................................................................................ 276
SYSTEM ST ATUS ............................................................................................................................. 277
GENERAL ................................................................................................................................... 277
NETWORK ................................................................................................................................. 278
STORAGE USAGE ..................................................................................................................... 278
RESOURCE USAGE .................................................................................................................. 279
SYSTEM EVENTS ............................................................................................................................ 280
ALERT EVENTS LIST ................................................................................................................ 280
ALERT LOG ................................................................................................................................ 282
ALERT CONTACT ...................................................................................................................... 284
CDR ................................................................................................................................................... 284
DOWNLOADED CDR FILE ........................................................................................................ 287
STATISTICS ................................................................................................................................ 288
RECORDING FILES ................................................................................................................... 289
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CDR API CONFIGURATION FILES ........................................................................................... 290
UPGRADING AND MAINTENANCE ....................................................... 297
UPGRADING ..................................................................................................................................... 297
UPGRADING VIA NETWORK .................................................................................................... 297
UPGRADING VIA LOCAL UPLOAD ........................................................................................... 298
NO LOCAL FIRMWARE SERVERS ........................................................................................... 300
BACKUP ............................................................................................................................................ 300
BACKUP/RESTORE ................................................................................................................... 301
DA TA SYNC ................................................................................................................................ 302
RESTORE CONFIGU RATION FROM BACKUP FILE ............................................................... 303
CLEANER .......................................................................................................................................... 304
RESET AND REBOOT ...................................................................................................................... 305
SYSLOG ............................................................................................................................................ 306
TROUBLESHOOTING ...................................................................................................................... 307
ETHERNET CAPTURE .............................................................................................................. 307
IP PING ....................................................................................................................................... 307
TRACEROUTE ........................................................................................................................... 308
PRI/SS7/MFC/R2 SIGNALING TRACE ...................................................................................... 309
ANALOG RECORD TRACE ....................................................................................................... 309
E&M IMMEDIA TE RECORD TRACE ......................................................................................... 310
SERVICE CHECK ...................................................................................................................... 310
REMOTE ACCESS ............................................................................................................................ 311
SSH ACCESS ............................................................................................................................. 311
EXPERIENCING THE UCM6510 SERIES IP PBX .................................. 313
Firmware Version 1.0.2.5
Page 8 of 313
T abl e of Tables
UCM6510 IP PBX User Manual
Table 1: T e chnical Specifications ................................................................................................................ 21
Table 2: UCM6510 Equipment Packaging .................................................................................................. 25
Table 3: LCD Menu Options ........................................................................................................................ 30
Table 4: UCM6510 LED INDICATORS ....................................................................................................... 31
Table 5: User Management - Create New User .......................................................................................... 39
Table 6: Operation Log Column Header ..................................................................................................... 42
Table 7: Change Binding Email option ........................................................................................................ 44
Table 8: UCM6510 Network Settings->Basic Settings ................................................................................ 44
Table 9: UCM6510 Network Settings->802.1X ........................................................................................... 50
Table 10: UCM6510 Network Settings->Static Routes ............................................................................... 51
Table 11: UCM6510 Network Settings->Port Forwarding ........................................................................... 53
Table 12: UCM6510 Firewall->Static Defense->Current Servi ce ................................................................ 56
Table 13: Typical Fir ewall Settings .............................................................................................................. 57
Table 14: Firewall Rule Settings .................................................................................................................. 58
Table 15: UCM6510 Firewall Dynamic Defense ......................................................................................... 58
Table 16: Fail2Ban Settings ........................................................................................................................ 60
Table 17: HTTP Server Settings .................................................................................................................. 69
Table 18: Email Settings .............................................................................................................................. 69
Table 19: Auto Time Updating ..................................................................................................................... 71
Table 20: Create New Office Time .............................................................................................................. 74
Table 21: Create New Holiday .................................................................................................................... 75
Table 22: Auto Provision Settings ............................................................................................................... 84
Table 23: Global Policy Parameters - Localization ..................................................................................... 87
Table 24: Global Policy Parameters - Phone Settings ................................................................................ 88
Table 25: Global Policy Parameters - Contact List ...................................................................................... 88
Table 26: Global Policy Parameters - Maintenance .................................................................................... 90
Table 27: Global Policy Parameters - Network Settings ............................................................................. 92
Table 28: Global Policy Parameters - Customization .................................................................................. 92
Table 29: Create New Template .................................................................................................................. 94
Table 30: Create New Model Template ....................................................................................................... 96
Table 31: SIP Extension Configuration Parameters - Basic Settings ........................................................ 112
Table 32: SIP Extension Configuration Parameters - Media ..................................................................... 113
Table 33: SIP Extension Configuration Parameters - Features ................................................................ 115
Table 34: SIP Extension Configuration Parameters - Specific Time ......................................................... 117
Table 35: IAX Extension Configuration Parameters - Basic Settings........................................................ 117
Table 36: IAX Extension Configuration Parameters - Media ..................................................................... 119
Table 37: IAX Extension Configuration Parameters - Features ................................................................ 119
Table 38: IAX Extension Configuration Parameters - Specific Time ......................................................... 121
Firmware Version 1.0.2.5
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Table 39: FXS Extension Configuration Parameters - Basic Settings ...................................................... 122
Table 40: FXS Extension Configuration Parameters - Media ................................................................... 123
Table 41: FXS Extension Configuration Parameters - Features ............................................................... 124
Table 42: FXS Extension Configuration Parameters - Specific Time ........................................................ 126
Table 43: Batch Add SIP Extension Parameters ....................................................................................... 127
Table 44: Batch Add IAX Extension Pa rameters ....................................................................................... 129
Table 45: Analog Trunk Configuration Parameters ................................................................................... 137
Table 46: PSTN Detection for Analog Trunk ............................................................................................. 143
T able 47: Analog Hardware Configuration Parameters ............................................................................. 145
Table 48: Digital Hardware Configuration Parameters: E 1 - PRI_NET/PRI_CPE .................................... 148
Table 49: Digital Hardware Configuration Parameters: E 1 - SS7 ............................................................. 150
Table 50: Digital Hardware Configuration Parameters: E 1 - MFC/R2 ....................................................... 151
Table 51: Digital Hardware Configuration Parameters: T1/J1 - PRI_NET/PRI_CPE ................................ 153
Table 52: Digital Hardware Configuration Parameters: T1/J1 - SS7 ......................................................... 155
Table 53: Digital Hardware Configuration Parameters: T1-E&M Immediate/E&M Wink ........................... 156
Table 54: Digital Trunk Configuration Parameters .................................................................................... 157
Table 55: Data Trunk Configuration Parameters ....................................................................................... 162
Table 56: Create New SIP Trunk ............................................................................................................... 163
Table 57: SIP Register Trunk Configuration Parameters .......................................................................... 164
Table 58: SIP Peer Trunk Configuration Parameters ................................................................................ 167
Table 59: Create New IAX Trunk ............................................................................................................... 170
Table 60: IAX Register Trunk Configuration Parameters .......................................................................... 171
Table 61: IAX Peer Trunk Configurati on Parameters ................................................................................ 172
Table 62: SLA Station Configuration Parameters ...................................................................................... 175
Table 63: Outbound Route Configuration Parameters .............................................................................. 179
Table 64: Inbound Rule Configuration Parameters ................................................................................... 182
Table 65: Conference Bridge Configuration Parameters .......................................................................... 187
Table 66: Conference Caller IVR Menu .................................................................................................... 190
Table 67: IVR Configuration Parameters .................................................................................................. 193
Table 68: Voicemail Settings ..................................................................................................................... 201
Table 69: Voicemail IVR Menu .................................................................................................................. 202
Table 70: Voicemail Email Sett i ngs ........................................................................................................... 204
Table 71: Voicemail Group Set tings .......................................................................................................... 205
Table 72: Ring Group Parameters ............................................................................................................ 207
Table 73: Paging/Intercom Group Configuration Parameters ................................................................... 211
Table 74: Call Queue Configuration Parameters ...................................................................................... 213
Table 75: FAX/T.38 Settings ...................................................................................................................... 223
Table 76: Follow Me Settings .................................................................................................................... 230
Table 77: Follow Me Options ..................................................................................................................... 230
Table 78: DISA Settings ............................................................................................................................ 233
Table 79: Callback Configuration Parameters........................................................................................... 235
Firmware Version 1.0.2.5
Page 10 of 313
Table 80: Event List Settings ..................................................................................................................... 238
Table 81: UCM6510 Feature Codes ......................................................................................................... 249
Table 82: Internal Options/General ........................................................................................................... 255
Table 83: Internal Options/Jitter Buffer ...................................................................................................... 257
Table 84: Internal Options/RTP Settings ................................................................................................... 258
Table 85: Internal Options/STUN Monitor ................................................................................................. 258
Table 86: IAX Settings/General ................................................................................................................. 259
Table 87: IAX Settings/Registration .......................................................................................................... 259
Table 88: IAX Settings/Static Defense ...................................................................................................... 260
Table 89: SIP Settings/General ................................................................................................................. 261
Table 90: SIP Settings/Misc ...................................................................................................................... 262
Table 91: SIP Settings/Session Timer ....................................................................................................... 262
Table 92: SIP Settings/TCP and TLS ........................................................................................................ 263
Table 93: SIP Settings/NAT ....................................................................................................................... 264
Table 94: SIP Settings/ToS ........................................................................................................................ 265
Table 95: Trunk Status ............................................................................................................................... 269
Table 96: Extension Status ........................................................................................................................ 271
Table 97: Agent Status .............................................................................................................................. 272
Table 98: Interface Status Indicators ......................................................................................................... 273
Table 99: Digital Channel Status Indicators .............................................................................................. 276
Table 100: Parking Lot Status ................................................................................................................... 277
Table 101: System Status->General ......................................................................................................... 278
Table 102: System Status->Network ......................................................................................................... 278
Table 103: CDR Filter Criteria ................................................................................................................... 284
Table 104: CDR Statistics Filter Criteria .................................................................................................... 289
Table 105: CDR API Configuration Files ................................................................................................... 290
Table 106: CDR API URI Parameter s ....................................................................................................... 291
Table 107: Network Upgrade Configuration .............................................................................................. 298
Table 108: Data Sync Configuration ......................................................................................................... 303
Table 109: Cleaner Configuration ............................................................................................................. 305
Firmware Version 1.0.2.5
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Table of Figures
UCM6510 IP PBX User Manual
Figure 1: UCM6510 Front View ................................................................................................................... 25
Figure 2: UCM6510 Back View ................................................................................................................... 25
Figure 3: UCM6510 T1/E1/J1 Crossove r Cable Pin-out ............................................................................. 26
Figure 4: UCM6510 web GUI Login Page .................................................................................................. 32
Figure 5: UCM6510 web GUI Language ..................................................................................................... 34
Figure 6: UCM6510 web GUI: Apply Changes ........................................................................................... 34
Figure 7: User Management Page Display ................................................................................................. 37
Figure 8: Create New User ......................................................................................................................... 39
Figure 9: User Management – New Users .................................................................................................. 39
Figure 10: Edit User Information by Super Admin ...................................................................................... 40
Figure 11: User Portal Login ....................................................................................................................... 40
Figure 12: User Portal Layout ..................................................................................................................... 41
Figure 13: Multiple User Operation Error Prompt ....................................................................................... 41
Figure 14: Operation Logs .......................................................................................................................... 42
Figure 15: Operation Logs Filter ................................................................................................................. 43
Figure 16: Change Binding Email ............................................................................................................... 43
Figure 17: UCM6510 Network Interface Method: Route ............................................................................. 47
Figure 18: UCM6510 Network Interface Method: Switch ............................................................................ 48
Figure 19: UCM6510 Network Interface Method: Dual ............................................................................... 49
Figure 20: UCM6510 Using 802.1X as Client ............................................................................................. 49
Figure 21: UCM6510 Using 802.1X EAP-MD5 ........................................................................................... 50
Figure 22: UCM6510 Static Route Sample ................................................................................................. 52
Figure 23: UCM6510 Static Route Configuration ........................................................................................ 52
Figure 24: UCM6510 Port Forwarding Config urat i on ................................................................................. 54
Figure 25: GXP2160 Web Access Using UCM6510 Port Forwarding ........................................................ 54
Figure 26: Register Domain Name on noip.com ......................................................................................... 55
Figure 27: UCM6510 DDNS Setting ........................................................................................................... 55
Figure 28: Using Domain Name to Connect to UC M 6510 .......................................................................... 56
Figure 29: Create New Firewall Rule .......................................................................................................... 57
Figure 30: Configure Dynamic Defense ...................................................................................................... 59
Figure 31: LDAP Server Configurations ...................................................................................................... 62
Figure 32: Default LDAP Phoneboo k DN .................................................................................................... 62
Figure 33: Default LDAP Phonebook Attributes .......................................................................................... 63
Figure 34: A dd LDAP Phonebook ............................................................................................................... 63
Figure 35: Edit LDAP Phonebook ............................................................................................................... 64
Figure 36: Import Phonebook ..................................................................................................................... 64
Figure 37: Phonebook CSV File Format ..................................................................................................... 65
Figure 38: LDAP Phonebook After Import ................................................................................................... 65
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Figure 39: Export Selected LDAP Phonebook ............................................................................................ 66
Figure 40: LDAP Client Configurations ....................................................................................................... 67
Figure 41: GXP2200 LDAP Phonebook Configuration ............................................................................... 68
Figure 42: UCM6510 Email Settings ........................................................................................................... 70
Figure 43: UCM6510 Email Settings: Send Test Email............................................................................... 70
Figure 44: Set Time Manually ..................................................................................................................... 72
Figure 45: Create New Office Time ............................................................................................................. 73
Figure 46: Settings->Time Settings->Office Time ....................................................................................... 74
Figure 47: Create New Holiday ................................................................................................................... 75
Figure 48: Settings->Time Settings->Holiday ............................................................................................. 76
Figure 49: Settings->Recordings S torage ................................................................................................... 77
Figure 50: Recordings Storage Prompt Information ................................................................................... 78
Figure 51: Recording Storage Category ..................................................................................................... 78
Figure 52: Login Timeout Settings .............................................................................................................. 79
Figure 53: Zero Config Configuration Architecture for End Point Device ................................................... 82
Figure 54: UCM6510 Zero Config ............................................................................................................... 83
Figure 55: A uto Provision Settings .............................................................................................................. 84
Figure 56: A uto Discover ............................................................................................................................. 86
Figure 57: Discovered Devices ................................................................................................................... 86
Figure 58: Global Policy Categories ........................................................................................................... 87
Figure 59: Edit Global Template .................................................................................................................. 95
Figure 60: Edit Model Template .................................................................................................................. 97
Figure 61: Template Management .............................................................................................................. 98
Figure 62: Create New Device .................................................................................................................... 99
Figure 63: Manage Devices ........................................................................................................................ 99
Figure 64: Edit Device ............................................................................................................................... 100
Figure 65: Edit Customize Device Settings ............................................................................................... 102
Figure 66: A dd P Value in Customize Device Settings ............................................................................. 103
Figure 67: Modify Selected Devices--Same Model ................................................................................... 104
Figure 68: Modify Selected Devices—Different Models ........................................................................... 105
Figure 69: Device List in Zero Config ........................................................................................................ 106
Figure 70: Zero Config Sample - Global Policy ......................................................................................... 107
Figure 71: Zero Config Sample - Device Previ ew 1 .................................................................................. 108
Figure 72: Zero Config Sample - Device Previ ew 2 .................................................................................. 109
Figure 73: Zero Config Sample - Device Previ ew 3 .................................................................................. 110
Figure 74: Create New Device .................................................................................................................. 111
Figure 75: Manage Extensions ................................................................................................................. 132
Figure 76: Export Extensions .................................................................................................................... 133
Figure 77: Export Extensions .................................................................................................................... 134
Figure 78: Email To User: Prompt Information .......................................................................................... 135
Figure 79: Email To User: Account Registration Information and QR Code ............................................. 135
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Figure 80: Email To User: LDAP Client Information and QR Code ........................................................... 136
Figure 81: UCM6510 FXO Tone Settings ................................................................................................. 141
Figure 82: UCM6510 PSTN Detection ...................................................................................................... 141
Figure 83: UCM6510 PSTN Detection: Auto Detect ................................................................................. 142
Figure 84: UCM6510 PSTN Detection: Sem i-Aut o Detect ....................................................................... 142
Figure 85: FXS Ports Signaling Preference .............................................................................................. 144
Figure 86: FXO Ports ACIM Settings ........................................................................................................ 144
Figure 87: Digital Hardware Configuration ................................................................................................ 147
Figure 88: Troubleshooting Digital Trunks ................................................................................................ 159
Figure 89: Data Trunk Web Page .............................................................................................................. 161
Figure 90: Data Trunk Configuration ......................................................................................................... 161
Figure 91: DOD extension selection ......................................................................................................... 174
Figure 92: Edit DOD .................................................................................................................................. 174
Figure 93: SLA Station .............................................................................................................................. 175
Figure 94: Enable SLA Mode for Analog Trunk ......................................................................................... 176
Figure 95: A nalog Trunk with SLA Mode Enabled .................................................................................... 176
Figure 96: SLA Example - SLA Station ..................................................................................................... 177
Figure 97: SLA Example - MPK Configuration .......................................................................................... 177
Figure 98: Inbound Route feature: Prepend ............................................................................................. 185
Figure 99: Blacklist Configuration Paramet ers .......................................................................................... 185
Figure 100: Conference Invitation From web GUI .................................................................................... 189
Figure 101: Conference Recording ........................................................................................................... 192
Figure 102: Click On Prompt To Create IVR Prompt ................................................................................ 195
Figure 103: Record New IVR Prompt ....................................................................................................... 195
Figure 104: Upload IVR Prompt ................................................................................................................ 196
Figure 105: Language Settings for Voice Prompt ..................................................................................... 198
Figure 106: Voice Prompt Package List .................................................................................................... 198
Figure 107: New Voice Prompt Language Added ..................................................................................... 199
Figure 108: Voicemail Email Settings ....................................................................................................... 204
Figure 109: Voicemail Group ..................................................................................................................... 205
Figure 110: Ring Group ............................................................................................................................. 207
Figure 111: Ring Group Configuration ....................................................................................................... 208
Figure 112: Sync LDAP Server opt i on ...................................................................................................... 209
Figure 113: Manually Sync LDAP Server .................................................................................................. 210
Figure 114: Ring Group Remote Extension .............................................................................................. 210
Figure 115: Paging/Intercom Group .......................................................................................................... 211
Figure 116: Page/Intercom Group Sett i ngs ............................................................................................... 212
Figure 117: Call Queue ............................................................................................................................. 213
Figure 118: Agent Login Settings .............................................................................................................. 216
Figure 119: Edit Extension Group ............................................................................................................. 217
Figure 120: Select Extension Group in Outbound Route .......................................................................... 218
Firmware Version 1.0.2.5
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Figure 121: Edit Pickup Group .................................................................................................................. 219
Figure 122: Edit Pickup Feature Code ...................................................................................................... 220
Figure 123: Music On Hold Default Class ................................................................................................. 221
Figure 124: Configure Analog Trunk without Fax Detection ..................................................................... 224
Figure 125: Configure Extension For Fax Machin e .................................................................................. 225
Figure 126: Configure Inbound Rule for Fax ............................................................................................. 225
Figure 127: Create Fax Extension ............................................................................................................ 226
Figure 128: Inbound Route to Fax Extension ........................................................................................... 226
Figure 129: Create Follow Me ................................................................................................................... 229
Figure 130: Edit Follow Me ....................................................................................................................... 229
Figure 131: Configure One-Key Dial ......................................................................................................... 231
Figure 132: One-Key Dial Destinations ..................................................................................................... 232
Figure 133: Create New DISA .................................................................................................................. 233
Figure 134: Create New Event List ........................................................................................................... 238
Figure 135: Create Dial By Name Group .................................................................................................. 241
Figure 136: Dial By Name Group In IVR Key Pressing Events ................................................................ 242
Figure 137: Dial By Name Group In Inbound Route ................................................................................. 242
Figure 138: Configure Extension First Name and Last Name .................................................................. 243
Figure 139: Status->PBX Status->Active Calls - Ringing .......................................................................... 245
Figure 140: Status->PBX Status->Active Calls – Call Established ........................................................... 245
Figure 141: Configure to Monitor an Active Call ....................................................................................... 246
Figure 142: Download Recording File from CDR Page ............................................................................ 253
Figure 143: Fax Sending in Web UI .......................................................................................................... 267
Figure 144: Status->PBX Status ............................................................................................................... 269
Figure 145: Trunk Status ........................................................................................................................... 269
Figure 146: Extension Status .................................................................................................................... 271
Figure 147: Queue Status ......................................................................................................................... 272
Figure 148: Conference Room Status ....................................................................................................... 273
Figure 149: Digital Channels Status .......................................................................................................... 276
Figure 150: Parking Lot Status .................................................................................................................. 277
Figure 151: System Status->Storage Usage ............................................................................................. 279
Figure 152: System Status->Resource Usage .......................................................................................... 280
Figure 153: System Events->Alert Ev ents Lists: Disk Usage ................................................................... 280
Figure 154: System Events->Alert Events Lists: Modify Admin Password ............................................... 281
Figure 155: System Events->Alert Events Lists: Memory Usage ............................................................. 281
Figure 156: System Events->Alert Events Lists: System Reboot ............................................................. 281
Figure 157: System Events->Alert Events Lists: System Update ............................................................. 282
Figure 158: System Events->Alert Events Lists: System Crash ............................................................... 282
Figure 159: System Events->Alert Log ..................................................................................................... 282
Figure 160: System Events->Alert Log ..................................................................................................... 283
Figure 161: Filter for Alert Log................................................................................................................... 283
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Figure 162: CDR Filter .............................................................................................................................. 284
Figure 163: Call Report ............................................................................................................................. 285
Figure 164: Call Report Entry with Audio Recording File .......................................................................... 286
Figure 165: Automatic Download Settings ................................................................................................ 286
Figure 166: Downloaded CDR File Sample - Call To Shows "s" .............................................................. 287
Figure 167: Downloaded CDR File Sample - Source Channel and De st Channel 1 ................................ 287
Figure 168: Downloaded CDR File Sample - Source Channel and Dest Channel 2 ................................ 288
Figure 169: Downloaded CDR File Sample - Source Channel and Dest Channel 3 ................................ 288
Figure 170: CDR S tatistics ........................................................................................................................ 289
Figure 171: Network Upgrade ................................................................................................................... 297
Figure 172: Local Upgrade ........................................................................................................................ 298
Figure 173: Upgrading Firmware Files ...................................................................................................... 299
Figure 174: Reboot UCM6510 .................................................................................................................. 299
Figure 175: Create New Backup ............................................................................................................... 301
Figure 176: Backup / Restore ................................................................................................................... 302
Figure 177: Local Backup ......................................................................................................................... 302
Figure 178: Data Sync .............................................................................................................................. 303
Figure 179: Restore UCM6510 from Backup File ..................................................................................... 304
Figure 180: Cleaner .................................................................................................................................. 305
Figure 181: Reset and Reboot .................................................................................................................. 306
Figure 182: Ethernet Capture ................................................................................................................... 307
Figure 183: PING ...................................................................................................................................... 308
Figure 184: Traceroute .............................................................................................................................. 308
Figure 185: Troubleshooting Analog Trunks ............................................................................................. 309
Figure 186: E&M Immediate Record Trace ............................................................................................... 310
Figure 187: Service Check ........................................................................................................................ 310
Figure 188: SSH Access ........................................................................................................................... 311

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CHANGE LOG

This section documents significant changes from previous versions of the UCM6510 user manual. Only major new features or major document update s are listed here. Minor update s for correction s or editing are not documented here.
FIRMWARE VERSION 1.0.2.5
• Added option to enable/disable SSH access v i a LCD or web UI [SSH ACCESS]
• Added ability to select voicemail storage (Email + WAV is supported) [Table 70: Voicemail Email
Settings]
• Added support to allow remote peer extensions in ring group [REMOTE EXTENSION IN RING GROUP]
• Added ability to strip and prepend digits in inbound routes [Table 64: Inbound Rule Configuration Parameters]
• Added ability to search extensions on Extension page [
• SEARCH AND EDIT EXTENSION]
• Added user portal for users to log in with extension number, access user information, extension
configuration and CDR [USER PORTAL]
• Added support to send Fax via web UI [FAX SENDING]
• Added “Enable LDAP” option to skip the extension from UCM default LDAP phonebook [Table 31: SIP
Extension Configuration Parameters]
• Added video RE-INVITE support
• Added DDNS Support [DDNS SETTINGS]
• Added support for Call Barging using feature codes [ENABLE SPY]
• Added ability to search the CDR by called number [Table 103: CDR Filter Criteria]
• Added ability to select the file types for automati c backup [BACKUP/RESTORE]
• Added automatic backup support on SD Card or USB storage [BACKUP/RESTORE]
• Added support to skip trunk authentication by time condition [Table 33: SIP Extension Configuration
Parameters - Features]
• Added option to send P-Asserted-Identity header in SIP Register Trunk [Table 57: SIP Register Trunk Configuration Parameters]
• Added ability to specify trunks in CDR filters [CDR]
• Added ability to use Pattern in Caller Number to fil ter CDR [CDR]
• Added support to send UNREGISTER when VoIP trunk is disabled [Table 57: SIP Register Trunk
Configuration Parameters]
• Added LDAP client support [LDAP CLIENT CONFIGURATIONS]
• Added option to specify the chronological orde r to voice mails [Table 68: Voicemail Set tings]
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• Added option to configure whether to skip pressing 1/2 to accept or reject calls from Follow Me [Table 76: Follow Me Settings]
• Added option to specify port range in Port Forwarding configuration [Table 11: UCM6510 Network Settings->Port Forwarding]
• Added ability to go back to IVR menu from Dial By Name by pressing the star key [DIAL BY NAME CONFIGURATION]
• Added support to upgrade SIP end device via SD card in Zero Config [Table 26: Global Policy Parameters - Maintenance]
• Added ability to filter alert logs [ALERT LOG]
• Added ability to delete alert logs [ALERT LOG]
• Added NAT option for peer trunk [Table 63: Outbound Route Configuration Parameters]
• Improved Automatic Download CDR result format [CDR]
• Fixed Digital Trunk SS7 signaling mode inbound / outbound call problem
• Fixed A sterisk is crashed while using external MCB and CEI

FIRMWARE VERSION 1.0.1.12

• Added Active Calls feature to monitor call status and barge in active calls [ACTIVE CALLS AND MONITOR]
• Added support to disable the trunk for VoIP trunk and analog trunk [Table 56: Create New SIP Trunk] [Table 45: Analog Tr unk Configuration Parameters]
• Added RBS support on T1 [Error! Reference source not found.]
• Added Frame Relay support on Data Trunk [DATA TRUNK]
• Added 'Assign CIC to D-channel' option on SS7 settings page [Table 49: Digital Hardware
Configuration Parameters: E1 - SS7]
• Added 'First CIC' option in SS7 configuration [Table 49: Digital Hardware Configuration Parameters: E1 - SS7]
• Added 'D-Chan' selection for PRI and SS7 in editing digital ports [Table 48: Digital Hardware Configuration Parameters: E1 - PRI_NET/PRI_CPE] [Table 49: Digital Hardware Configuration Parameters: E1 - SS7]
• Added support for Ring simultaneously feature for extensions [Table 31: SIP Extension Configuration Parameters]
• Added support for Music On Hold selection per extension [Table 31: SIP Extension Configuration Parameters]
• Added support to disable this extension per extension [Table 31: SIP Extension Configuration Parameters
• Added ability to set personal password for making outbound calls per extension [Table 31: SIP Extension Configuration Parameters]
• Added 'T EL UR I' configuration for SIP extension/VoIP trunk [Table 31: SIP Extension Configuration Parameters] [Table 56: Create New SIP Trunk]
]
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• Added E&M Immediate and E&M Wink signaling for T1 [Error! Reference source not found.]
• Renamed the 'network backup' settings items to 'data sync' [DATA SYNC]
• Added “Download Search Result” in CDR [CDR]
• Added office time and holiday set ting support [OFFICE TIME] [HOLIDAY]
• Added time condition for call forward [EXTENSIONS]
• Added support to monitor FXO trunk using SLA [SLA STATION]
• Added One-Key Dial function [ONE-KEY DIAL]
• Added Follow Me support [FOLLOW ME]
• Supported external number as the key pressing event of an IVR
• Improved APIs for Zero Config templates and setti ngs [PROVISIONING]
• Supported GXP16XX, Surveillance and GS_wave models in Zero Config [PROVISIONING]
• Added advanced settings for devices discover ed in Zero Config [DEVICE CONFIGURATION]
• Added ability to delete multiple recording files at one time [RECORDING FILES]
• Added call queue destination if no answer/tim eout [Table 74: Call Queue Configuration Parameters]
• Added call queue Music on Hold customization [Table 74: Call Queue Configuration Parameters]
• Added restricted AMI access [ASTERISK MANAGER INTERF ACE (RESTRICTED ACCESS)]
Warning: Please do not enable AMI on the UCM6510 if it is placed on a public or untrusted network unless you have taken steps to prot ect the device from unauthorize d access. I t is crucial to unders tand that AMI access can allow AMI user to originate calls and the data exchanged via AMI is often very sensitive and private for your UCM6510 system. Please b e cauti ous when e nabling AMI access on the UCM6510 and restrict the permission granted to the AMI user. By using AMI on UCM6510 you agree you understand and acknowledge the risks associated with this.
• Added ability to choose the type(s) of files to be cleaned in cleaner [CLEANER]
• Added DTMF configuration per SIP trunk [Table 56: Create New SIP Trunk]
• Added ability to upload and play ring group announcement [Table 72: Ring Group Parameters]
• Added ability to upload and play paging call announcement [PAGING AND INTERCOM GROUP]
• Added Alert-info configuration for distinctive ringing on inbound route [Table 64: Inbound Rule
Configuration Parameters]
• Added ability to prepend digits/trunk name to inbound calls’ caller ID [Table 64: Inbound Rule Configuration Parameters]
• Modified Static Routes Interface display when network method is changed [STATIC ROUTES]

FIRMWARE VERSION 1.0.0.25

• This is the initial version.
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WELCOME

Thank you for purchasing Grandstream UCM6510 IP PBX appliance. The UCM6510 is an innovative IP PBX appliance for E1/T1/J1 networks that brings enterprise-grade unified communications and security protection to enterprises, small-to-mediu m businesses (SM Bs), retai l environment s and re sidential setti ngs in an easy-to-manage fashion. Powered by an advanced hardware platform and revolutionary software functionalities, the UCM6510 offers a breakthrough turnkey solution for converged voice, video, data, fax, security surveillance, and mobility applications out of the box without any extra license fees or recurring costs.
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Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adapter with the UCM6510 as it may cause damage to the products and void the manufacturer warranty.
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This document is subject to change without notice. The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
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PRODUCT OVERVIEW

Analog Telephone FXS Ports

FEATURE HIGHTLIGHTS

• 1 GHz quad-core Cortex A9 application processor, large memory (1GB DDR3 RAM, 32GB Flash), and dedicated high performance multi-core DSP array for advanced voice processing
• 1 Integrated 1 T1/E1/J1 interfac e, 2 PSTN trunk FXO ports, 2 analog telephone/Fax FXS ports with lifeline capability in case of power outage, and up to 50 SIP trunk ac counts
• Hardware DSP based 128ms-tail-length carrier-grade line echo cancellation (LEC), hardware based caller ID/call progress tone and smart aut om ated impedance matching for various countries
• Gigabit network port(s) with integrated PoE, USB, SD card; integrated NAT router with advanced QoS support
• Strong defense against malicious attacks (Fail2 ban, Whitelist, Blacklist, alert s, etc.)
• Data communication via T1/E1/J1 and data-voice combined communication via T1/E1/J1 with SS7 or
PRI
• Supports up to 2000 SIP endp oint regi stration s, up to 200 co ncurr ent calls (up to 100 SRTP encrypted concurrent calls), and u p to 64 conference attendees
• Flexible dial plan, call routing, site peering, call recording (manual and automatic per SIP c all and SIP trunk), central control panel for endpoints, integrated NTP server, and integrated LDAP contact directory
• Automated detection and provisioning of IP phones, video phones, ATAs, gateways, SIP cam eras, an d other endpoints for easy deployment
• Strongest-possible security protection using SRTP, TLS, and HTTPS with hardware encryption accelerator
• Redundant power supply, advanced support for Hot Standby Clustering and High Availability to minimize system down time (pending)
• Automatic export of previous day’s data; periodically cleans up user data

TECHNICAL SPECIFICATIONS

Interfaces
PSTN Line FXO Ports T1/E1/J1 Interface
Network Interfaces
Table 1: Technical Specifications
2 RJ11 ports (both with lifeline capability in case of power outage) 2 RJ11 ports (both with lifeline capability in case of power outage) 1 RJ45 port Dual Gigabit ports (switched or rout ed) with PoE;
A 3rd Gigabit port for Hot-Standby Clustering
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NAT Router
Power 1/2, PoE, USB, SD, T1/E1/J1, FXS 1/2, FXO 1/2, LAN, WAN, LCD Display
length carrier
grade Line Echo Cancellation, Dynam ic Jit ter B uffer , Modem det e ct ion and
law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC,
provisioning of Grandstream
IP endpoints via ZeroConfig (DHCP Option 66/multicast SIP
TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS, LDAP,
Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current
Media
Fail2ban, alert events, Whitelist, Blacklist, strong password based access
Dimensions
Yes (user configurable)
Peripheral Ports
LED Indicators
Reset Switch
Voice/Video Capabilities
Voice-over-Packet Capabilities
Voice and Fax Codecs
Video Codecs QoS
Signaling and Control
DTMF Methods Digital Signaling
USB, SD
Cluster Heartbeat 128x32 dot matrix graphic LCD with DOWN and OK buttons Yes, long press for factory reset and short press for reboot
LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-
auto-switch to G.711 G.711 A-law/U-
GSM, AAL2-G.726-32, ADPCM; T .38 H.264, H.263, H.263+ Layer 3 QoS, Layer 2 QoS
In Audio, RFC2833, and SIP INFO PRI, SS7, MFC/R2, E&M
Provisioning Protocol and Plug-and-Play
Network Protocols
Disconnect Methods
Security
Advanced Defense
Physical
Universal Power Supply Physical
TFTP/HTTP/HTTPS, auto-discovery & auto-
SUBSCRIBE/mDNS), eventlist between l ocal and remote trunks
HDLC, HDLC-ETH, PPP, Frame Relay
Disconnect, Busy Tone
SRTP, TLS, HTTPS, SSH
control
Input: 100-240VAC, 50-60Hz; Output: DC+12VDC, 1.5A Unit Weight: 2.165 KG; Package weight: 3.012 KG 440mm (L) x 185mm (W) x 44mm (H)
Environmental
Operating: 32 - 113oF / 0 - 45oC, Humidity 10-90% (non-condensing) Storage: 14 - 140oF / -10 - 60oC, Humidity 10-90% (non-condensing)
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Mounting
English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, German, Russian, Italian, Polish, Czech for web GUI;
German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese,
BT, NTT Japan
Multiple configurable call queues, automatic call distribution (ACD) based
TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS
Additional Features
Rack mount and Desktop
Multi-language Support
Caller ID
Polarity Reversal/ Wink
Call Center
Customizable Auto Attendant Maximum Call Capacity Conference Bridges
Call Features
Compliance
Customizable IVR/voice prompts for English, Chinese, British English,
Russian, Swedish, Turkish, Hebrew and Arabic Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 -
(pending) Yes, with enable/disable option upon call establishment and termination
on agent skills/availability/busy level, in-queu e announcement Up to 5 layers of IVR (Interactive Voice Response) Up to 2000 registered SIP endpoints, up to 200 concurrent call s Up to 8 bridges, up to 64 simultaneous conf erence attendees Call park, call forward, call transfer, DND, DISA, ring group, pickup group,
blacklist, paging/intercom and etc
• FCC: Part 15 (CFR 47) Class B, Part 68
• CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,
EN60950-1, TBR21, RoHS
• A- 60950, AS/ ACIF S002
• ITU-T K.21 (Basic Level); UL 60950 (power adapter)
• T1: TIA-968-B Section 5.2.4
• E1: TBR12/TBR13, E1: AS/ACIF
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INSTALLATION

Main Case
Power Adapter
Ethernet Cable
Yes ( x 1)
Wall Mount
Screws
Quick Installation Gui de
Before deploying and configuring the UCM6510 series, the device needs to be properly powered up and connected to network. This section describes detailed information on inst al l ation, connection and warranty policy of the UCM6510 series.

EQUIPMENT PACKAGING

Table 2: UCM6510 Equipment Packaging

CONNECT YOUR UCM6510

CONNECT THE UCM6510

Figure 1: UCM6510 Front View
Yes ( x 1) Yes ( x 2)
Yes ( x 2) Yes ( x 6) Yes ( x 1)
Follow the steps below to connect the UCM 6510 for initial setup:
Figure 2: UCM6510 Back View
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1. Connect one end of an RJ-45 Ethernet cable (cabl e type: straight through) into the WAN port of the UCM6510; connect the other end into the uplink port of an Ethernet switch/hub.
2. Connect the 12V DC power adapter into the DC 12V power jack 1 on the ba c k of the UCM 65 10. Inse rt the main plug of the power adapter into a surge-protected power outlet. (Connect the second power adapter into the DC 12V power jack 2 for failover purpose in case the first one is down).
3. Wait for the UCM6510 to boot up. The LCD in the front will show its hardware information when the bootup process is done.
4. Once the UCM6510 is successfully connected to the network, the LED indicator for the WAN port in
the front will be in solid green and the LCD show s up the IP address.
Depending on how the UCM6510 is used, users can follow the steps below for optional s etup:
1. PSTN Line Connection: connect PSTN lines from the wall jack to the UCM6510 LINE ports (FXO ports).
2. Analog Line Connection: connect analog lines ( phone and fax) to the PHONE ports (FX S ports).
3. T1/E1/J1 Line Connection: connect one end of the T1/E1/J1 cable provided from the service provider into the T1/E1/J1 port of the UCM6510; connect the other end into the T1/E1/J1 wall jack. T1/E1/J1 crossover cable should be used and it’s not provided in the UCM6510 package. Please see T1/E1/J1 crossover cable pin-out in the figure below:
Figure 3: UCM6510 T1/E1/J1 Crossover Cable Pin-out
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SAFETY COMPLIANCES

The UCM6510 series IP PBX complies with FCC/CE and various safety standards. The UCM6510 power adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM6510 package only. The manufacturer’s warranty does not cover damages to the device caused by unsupport ed power adapters.

WARRANTY

If the UCM6510 series IP PBX was purchased from a reseller, please contact the company where the device was purchased for replacement, repair or refund. If the device was purchased directly from Grandstream Networks, contact our Technical Support Team for a RMA (Return Materials Authorization) number before the product is returned. Grandstream Networks reserves the right to remedy warranty policy without prior notification.
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Warning:
Use the power adapter provided with th e UCM6510 se ries IP PBX. Do not use a dif ferent power ad apter as this may damage the device. This t ype of damage is not covered under warranty.
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GETTING STA RT ED

The UCM6510 provides LCD interface, LED indication and web GUI configuration interface.
• The LCD displays hardware, software and network information. Users could also navigate in the LCD menu for device information and basic network configuration.
• The LED indication at the front of the device provides interface connection and activity status.
• The web GUI gives users access to all the configurations and options for UCM6510 setup.
This section provides step-by-step instructions on how to use the LCD menu, LED indicators and w eb G UI of the UCM6510. Once the basic settings are done, users could start making calls from UCM6510 extension registered on a SIP phone as described at the end of this section.

USE THE LCD MENU

• Default LCD Display By default, when the device is powered up, the LCD will show device model (e.g., UCM6510), hardware version (e.g., V1.4A) and IP address. Press "Down" button and the system time will be displayed (e.g., 2014-10-21 14:20).
• Menu Access Press "OK" button to start browsing menu options. Please see menu options in [Table 3: LCD Menu Options].
• Menu Navigation Press the "Down" arrow key to browser different menu options. Press the "OK" button to select an entry.
• Exit If "Back" option is available in the menu, select it to go back to the previous menu. For "Device Info" "Network Info" and "Web Info" which do not have "Back" option, simply press the "OK" button to go back to the previous menu. Additionally, the LCD will display default idle screen after staying in menu option for 15 seconds.
• LCD Backlight The LCD backlight will be on upon key pressing. The bac klight wil l go off after the LCD st ay s in idle f or 30 seconds.
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