Grandstream UCM6204 User Manual

Optimized UC Features for SMBs

UCM6200 series

Designed to provide a centralized solution for the communication needs of businesses, the UCM6200 series IP PBX
appliance combines enterprise-grade voice, video, data, and mobility features in an easy-to-manage solution. This
IP PBX series allows businesses to unify multiple communication technologies, such as voice, video calling, video
conferencing, video surveillance, data tools, mobility options and facility access management onto one common
network that can be managed and/or accessed remotely. The secure and reliable UCM6200 series delivers enterprise­grade features without any licensing fees, costs-per-feature or recurring fees.

Supports up to 800
users, 50 SIP trunk
accounts, up to 100
concurrent calls

Supports up to a
5-level IVR (Interactive
Voice Response)

Multi-language
auto-attendant to

eciently handle

incoming calls

Zero conguration

provisioning of
Grandstream SIP
endpoints

Built-in call
recording server;
recordings accessed
via web user
interface

Integrated LDAP and
XML phonebooks,

exible dial plan

Strongest-possible
security protection
using SRTP, TLS and
HTTPS encryption

Supports call

queue for ecient

call volume
management

Supports any SIP
video endpoint that
using the H.264,
H.263 and H.263+
codecs

Dual Gigabit network
ports with integrated
PoE+

Built-in Call Detail
Records (CDR) for
tracking phone
usage by line,
date, etc.

Supports
voicemail and

fax forwarding to

email

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Analog Telephone FXS Ports 2 ports (both with lifeline capability in case of power outage)

PSTN Line FXO Ports 2 ports (UCM6202); 4 ports (UCM6204); 8 ports (UCM6208)

Network Interfaces Dual Gigabit RJ45 ports with integrated PoE Plus (IEEE 802.3at-2009)

NAT Router Yes (supports router mode and switch mode)

Peripheral Ports USB, SD

LED Indicators Power/Ready, Network, PSTN Line, USB, SD

LCD Display 128x32 graphic LCD with DOWN & OK button

Reset Switch Yes

Voice-over-Packet Capabilities

Voice and Fax Codecs

Video Codecs H.264, H.263, H263+

DTMF Methods In Audio, RFC2833, and SIP INFO

Provisioning Protocol &

Plug-and-Play

Network Protocols

Disconnect Methods Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect, Busy Tone

LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier grade Line Echo Cancel-

lation, Dynamic Jitter Buer, Modem detection & auto-switch to G.711

G.711 A-law/U-law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC, GSM, AAL2-G.726-32,

ADPCM; T.38

QoS Layer 3 QoS, Layer 2 QoS

TFTP/HTTP/HTTPS, auto-discovery & auto-provisioning of Grandstream IP endpoints via Zero­Cong (DHCP Option 66 multicast SIP SUBSCRIBE mDNS), eventlist between local and remote

trunk

TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE,
SIP (RFC3261), STUN, SRTP, TLS, LDAP

Media Encryption SRTP, TLS, HTTPS, SSH

Universal Power Supply Output: 12VDC, 1.5A; Input: 100 ~ 240VAC, 50 ~ 60Hz

Dimensions

Weight

Environmental Operating: 32 ~ 104ºF / 0 ~ 40ºC, 10 ~ 90% (non-condensing); Storage: 14 ~ 140ºF / -10 ~ 60ºC

Mounting Wall mount & Desktop (UCM6202/6204); Rack mount & Desktop (UCM6208)

Multi-Language Support

Caller ID Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 – BT

Polarity Reversal/Wink Yes, with enable/disable option upon call establishment and termination

Call Center

Customizable Auto Attendant Up to 5 layers of IVR (Interactive Voice Response)

Maximum Call Capacity

Conference Bridges

Call Features Call park, call forward, call transfer, DND, ring/hunt group, paging/intercom etc.

Compliance

UCM6202/6204: 226mm L x 155mm W x 34.5mm H
UCM6208: 440mm L x 185mm W x 44mm H

UCM6202/6204: Unit weight 0.51kg, Package weight 0.94kg
UCM6208: Unit weight 2.23kg, Package weight 3.09kg

English/Simplied Chinese/Traditional Chinese/Spanish/French/Portuguese/German/Russian/
Italian/Polish/Czech for Web UI; Customizable IVR/voice prompts for English, Chinese, British

English, German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese, Russian, Swedish,
Turkish, Hebrew, Arabic; Customizable language pack to support any other languages

Multiple congurable call queues, automatic call distribution (ACD) based on agent skills/avai­lability/busy level, in-queue announcement

-Registered SIP devices: supports up to 800 registered SIP devices/users (for UCM6208) and

500 registered SIP devices/users (for UCM6202/6204)

-Concurrent SIP calls: Up to 30 (UCM6202), 45 (UCM6204), or 100 (UCM6208), or 66%
performance if calls are SRTP encrypted

Up to 3 (UCM6202/6204) or 6 (UCM6208) password-protected conference bridges allowing up
to 25 (UCM6202/6204) or 32 (UCM6208) simultaneous PSTN or IP participants

FCC: Part 15 (CFR 47) Class B, Part 68
CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1, TBR21, RoHS
A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS 60950, AS/ACIF S002
ITU-T K.21 (Basic Level); UL 60950 (power adapter)

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