Grandstream BroadSoft Partner Configuration Guide
BroadSoft Partner Configuration Guide
Grandstream GXV/GXP/BT Series Phones
November 2009
Document Version 1.12
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BroadWorks® Guide
Copyright Notice
Copyright© 2009 Grandstream Networks, Inc.
All rights reserved.
Any technical documentation that is made available by Gran dstream Netwo rks, Inc. is
proprietary and confidential and is considered the copyrighted work of Grandstream
Networks, Inc.
Trademarks
BroadWorks® and BroadWorks Assistant–Enterp rise™, BroadWor ks Call Center™,
BroadWorks Communicator™, BroadWorks Receptionist™, and BroadWorks
Deployment Studio™ are trademarks of BroadSoft, Inc.
Microsoft, MSN, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation. Other product names mentio ned in this docume nt may be trademarks o r
registered trademarks of their respective compa nies and are hereby a cknowledged.
This document is printed in the United States of Ame rica.
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Document Revision History
Version Reason for Change
1.1 Introduced document.
1.2 Added GXP-2020 model.
1.3 Updated package support table and device profile table with parameters/features added in Release
14.sp2.
1.4 Updated section 6.2 to include eventlist BLF configuration example.
1.5 Updated section 7 to reflect multiple DTMF selection support in new firmware.
1.6 Edited changes and published document.
1.7 Updates to section 5 (Release 13 device types).
1.8 Edited changes and published document.
1.9 Added new models – GXP2010, GXP1200, GXP280, BT201, GXV3005 and GXV3006 and updated for
BroadWorks Release 15.0 validation.
1.10 Edited changes and published document.
1.11 Updated document to include the GXV-3140 model.
1.12 Edited changes and published document.
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Table of Contents
1 Overview .......................................................................................................................................... 5
2 Interoperability Status ................................................................................................................... 6
2.1 Verified Versions ........................................................................................................................... 6
2.2 Interface Capabilities Supported .................................................................................................. 7
2.3 Known Issues ............................................................................................................................ 11
3 BroadWorks Configuration......................................................................................................... 12
3.1 BroadWorks Device Profile Configuration ................................................................................ 12
3.2 BroadWorks Configuration Steps ............................................................................................. 13
4 Grandstream Configuration ....................................................................................................... 14
4.1 System Level Configuration ...................................................................................................... 15
4.1.1 Video Codec Support/Recommendation for the GXV-3140 .......................................... 16
4.2 Subscriber Level Configuration Parameters ............................................................................ 18
5 Enhanced IP Phone Configuration ............................................................................................ 19
Appendix A: Sample Grandstream Configuration Files ................................................................ 20
References ............................................................................................................................................. 36
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1 Overview
This document describes the configuration procedures requi red for the Grandst ream
GXV/GXP/BT phones to be interoperable with BroadWorks. This includes the following
Grandstream phone models:
GXV-3140
GXV-3000
GXV-3005
GXV-3006
GXP-2000
GXP-2010
GXP-2020
GXP-1200
GXP-280
BT-200
BT-201
The GXV/GXP/BT phones use the Session Initiation Protocol (SIP) to communicate with
BroadWorks for call control.
This guide describes the specifi c configur ation items tha t are import ant for use wit h
BroadWorks. It does not describe the pur pose and u se of all configura tion items on t he
GXV/GXP/BT. For those details, see the GXV/GXP/BT User Manual supplied by
Grandstream [1].
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2 Interoperability Status
This section provides the known interoperability status of the Grandstream GXV/GXP/BT
with BroadWorks. This includes the version(s) tested, capabilities supported and known
issues.
Interoperability testing validates that the device interfaces properly with BroadWorks via
the SIP interface. Qualitative aspects of the device or device capabilities not affecting the
SIP interface such as display features, performance, and audio qualities are not covered
by interoperability testing. Requests for information and/or issues regarding these aspects
should be directed to Grandstream.
2.1 Verified Versions
The following table identifies the verified Grandstream GXV/GXP/BT and BroadWorks
versions and the month/year the testing occurre d. If the device has un dergone more than
one test cycle, versions for each test cy cle are listed, with the most recent list ed first.
Compatible Versions in the following table identify specific Grandstream versions which
the partner has identified as compatible and should interface properly with BroadWorks.
Generally, maintenance releases of the validated version are con sidered compatible and
may not be specifically listed here. Contact Grandstream for any questions concerning
maintenance and compatible releases.
NOTE: Interoperability testing is normally performed with the latest generally available (GA)
device firmware/software and the latest GA BroadWorks release and service pack at the time the
testing occurs. If there is a need to use a non-verified mix of BroadWorks and device software
versions, customers can mitigate their risk by self-testing the combination using the BroadWorks
SIP Access Device Interoperability Test Plan [5].
Verified Versions Table
Date
(mm/yyyy)
10/2009 16.0 GXV-3140: 1.0.2.18 Any maintenance
07/2009 15.0 GXV-3000/GXV-3005: 1.2.1.12
12/2007 14.0 GXV-3000: 1.0.0.41
BroadWorks
Release
Grandstream Verified Version Grandstream
GXV-3006: 1.2.1.11
GXP-2000/GXP-2010/GXP-2020/GXP-
1200/GXP-280: 1.1.6.46
BT-200/BT-201: 1.1.6.46
GXP-2000: 1.1.2.14
BT-200: 1.1.2.14
GXP-2020: 1.1.3.5
Compatible Versions
release of the verified
versions.
Any maintenance
release of the verified
versions.
Any maintenance
release of the verified
versions.
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2.2 Interface Capabilities Supported
The Grandstream GXV/GXP/BT has completed interoperability testing with BroadWorks
using the BroadWorks SIP Access Device Interoperability Test Plan [5]. The re sults are
summarized in the following table.
The BroadWorks test plan is composed of packages, each covering distinct
interoperability areas, such as “Basic” call scenarios and “Redundancy” scenarios. Each
package is composed of one or more t est items which i n turn are comp osed of one or
more test cases. The test plan exercises the SIP interface between the device and
BroadWorks with the intent to ensure interoperability sufficient to support the BroadWorks
feature set.
The Supported column in the following table identifies the Grandstream GXV/GXP/BT‘s
support for each of the items covered in the test pla n packages, with the followi ng
designations:
Yes Test item is supported.
No Test item is not supported.
NA Test item is not applicable to the device type.
NT Test item was not tested.
Caveats or clarifications are identified in the Com ments column.
Note that DUT in the following table refers to the Device Under T est which in this case is
the Grandstream phone.
BroadWorks SIP Access Device Interoperability Test Plan Support Table
Test Plan Package Test Plan Package Items Supported Comments
Basic Call Origination Yes
Call Termination Yes
Session Audit Yes
Session Timer Yes
Ringback Yes
Forked Dialog Yes
Early UPDATE No
Early-Session No
Dial Plan Yes
DTMF – Inband Yes
DTMF – RFC 2833 Yes
DTMF – DTMF Relay Yes
Codec Negotiation Yes
Codec Renegotiation Yes
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BroadWorks SIP Access Device Interoperability Test Plan Support Table
Test Plan Package Test Plan Package Items Supported Comments
BroadWorks
Services
DUT Services – Call
Control Services
DUT Services –
Registration and
Authentication
Third-Party Call Control – Basic Yes GXV-3140 only.
Third-Party Call Control – Advanced Yes Except GXV-3140.
Voice Message Deposit/Retrieval Yes
Message Waiting Indicator Yes
Voice Portal Outcall Yes
Advanced Alerting Yes Except GXV-3140.
Calling Line ID Yes
Connected Line ID Yes GXV-3140 only.
Diversion Header Yes
History-Info Header Yes
Advice of Charge NT
Call Waiting Yes
Call Hold Yes
Call Transfer Yes
Three-Way Call Yes Three-Way Call Before Answer
is not supported.
Network-Based Conference No
Register Authentication Yes
Maximum Registration Yes
Minimum Registration Yes
Invite Authentication Yes
Re-Invite/Update Authentication Yes
Refer Authentication Yes
Device Authenticating BroadWorks No
DUT Services – Fax G711 Fax Passthrough No
G711 Fax Fallback No
T38 Fax Messaging No
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BroadWorks SIP Access Device Interoperability Test Plan Support Table
Test Plan Package Test Plan Package Items Supported Comments
DUT Services –
Miscellaneous
Advanced Phone
Services – Busy
Lamp Field
Advanced Phone
Services – Feature
Key Synchronization
Advanced Phone
Services – Missed
Calls Display
Synchronization
Do Not Disturb Yes
Call Forward Always Yes
Call Forward Always Diversion
NT
Inhibitor
Anonymous Call Yes
Anonymous Call Block Yes
Remote Restart Via Notify Yes
Busy Lamp Field Yes GXP-20xx only.
Do Not Disturb No
Do Not Disturb Ring Splash No
Call Forward No
Call Forward Always Ring Splash No
Call Forward Always Diversion
NT
Inhibitor
Call Center Agent Logon/Logoff No
Missed Calls Display Sync NT
Advanced Phone
Line-Seize No
Services – Shared
Call Appearance
using Call Info
Call-Info/Lamp Management No
Public Hold No
Private Hold No
Multiple Call Arrangement No
Bridging No
Advanced Phone
Dialog Event No
Services – Shared
Call Appearance
using Dialog Event
Hold/Retrieve No
Multiple Call Arrangement No
Bridging No
Redundancy DNS SRV Lookup Yes
Register Failover/Failback Yes
Invite Failover/Failback Yes
Bye Failover Yes
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BroadWorks SIP Access Device Interoperability Test Plan Support Table
Test Plan Package Test Plan Package Items Supported Comments
SBC/ALG Register Yes
Outgoing Invite Yes
Incoming Invite Yes
Video – Basic Video
Call Origination No GXV models only.
Calls
Call Termination No GXV models only.
Call Hold No GXV models only.
Call Waiting No GXV models only.
Call Transfer No GXV models only.
Video – BroadWorks
Auto Attendant No GXV models only.
Video Services
Voice Messaging No GXV models only.
TCP Register Yes
Outgoing Invite Yes
Incoming Invite Yes
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2.3 Known Issues
This section lists the known interoperability issues between BroadWorks and specifi c
partner release(s). Issues identified during interoperability testing and known issues
identified in the field are listed.
The following table provides a description of each issu e and, where possib le, identifies a
workaround. The verified partner device version s are listed with an “X” in dicating that the
issue occurs in the specific release. The issues identifi ed are device de ficiencies or bugs,
so typically not BroadWorks release dependent.
The Issue Number is a BroadSoft ExtraView partner i ssue number if the testing was
performed by BroadSoft. If the testing was performed by the partner or a third party, the
partner may or may not supply a tracking numbe r.
For more information on any issues related to the p articular pa rtner device releas e, see
the partner release notes.
Issue Number Issue Title and Description Partner Releases
All BroadWorks Releases
GXV-3000 1.0.0.41,
GXP-2000 / BT-200 1.1.2.14,
GXP-2020 1.1.3.5
GXP 1.1.6.46,
BT 1.1.6.46
GXV-3140 v1.0.2.18
Click-to-Answer fails.
The Grandstream phone fails to auto answer
after receiving INVITE with alert-info:
answer-after = 0 for click-to-answer
scenarios.
Workaround: None. Issue is fixed in
releases after 1.1.6.46.
X
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