GOVCOMM GC-ICPO-FIZ6DE, GC-ICPO-FIZ23L, GC-IMPO-FIZ6DE, GC-IMPO-FIZDE, GC-IMPO-FI2DE Installation And User Manual

ITS Camera Systems

Installation and User Manual

[e-mail] | 305-937-2000 | 2650 Biscayne Blvd, Miami, Florida 33137

© GovComm, Inc. 2017

Thank you for purchasing GovComm’s network ITS Camera product. If there are any technical or general
questions, concerns or requests, please contact us through our website www.GovComm.us, by email Sales@
GovComm.us or by telephone 1+305-937-2000.

This manual may contain several technical or printing errors, and the content is subject to change without notice.
We regularly improve and update our products and procedures described in the manual. Updates will be added
to new versions of this manual and posted onto the GovComm website.

DISCLAIMER STATEMENT

“Underwriters Laboratories, Inc. (“UL”) has not tested the performance or reliability of the security or signaling

aspects of this product. UL has only tested for re, shock or casualty hazards as outlined in UL’s Standard(s)
for Safety, UL60950-1. UL Certication does not cover the performance or reliability of the security or signaling

aspects of this product. UL MAKES NO REPRESENTATIONS, WARRANTIES OR CERTIFICATIONS
WHATSOEVER REGARDING THE PERFORMANCE OR RELIABILITY OF ANY SECURITY OR SIGNALING
RELATED FUNCTIONS OF THIS PRODUCT.”

Regulatory Information

FCC Information

FCC compliance: This equipment has been tested and found to comply with the limits for a digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct the interference at
his own expense.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

Safety Instruction

These instructions are intended to ensure that the user can use the product correctly to avoid danger
or property loss.

The precaution measure is divided into ‘Warnings’ and ‘Cautions’:

Warnings: Serious injury or death may be caused if any of these warnings areneglected.

Warnings: Follow these safeguards to prevent

serious injury or death.

[e-mail] | 305-937-2000 | 2650 Biscayne Blvd, Miami, Florida 33137

Cautions: Follow these precautions to prevent

potential injury or material damage.

© GovComm, Inc. 2017

Warnings:

• Please use the power transformer or power converter with PoE injector supplied, both of which
meet applicable safety standards. The power consumption cannot be less than the required value.

• Do not connect several devices to one power adapter as an adapter overload may cause over-

heating and can be a re hazard.

• The device should be rmly xed to a sturdy structure.

• To reduce the risk of re or electrical shock, do not expose a product designed for indoor use to rain
or moisture.

• This installation should be made by a qualied service person and should conform to all the local
codes.

• We recommend installation of a back-up power supply in the event of electrical supply interruption.

• If the product does not work properly, please contact GovComm. Never attempt to disassemble
the product yourself. (GovComm does not assume any responsibility for problems caused by

unauthorized repair or maintenance.)

Cautions:

• Make sure the power supplied is the correct voltage (110 if powered AC or 24/48 if powered DC)
and current (AC if powered 24VAC or DC if powered w/ Moxa PoE injector).

• Although the camera has been tested for and can withstand shock and vibration, dropping the
camera, subjecting it to physical shock and installing the camera on vibratory surfaces or places is
not recommended.

• Do not expose the camera to high electromagnetic radiating environment.

• Do not aim the lens at strong light such as the sun or an incandescent lamp. Strong light can cause
fatal damage.

• The camera’s sensor may be burned out by a laser beam.

• Do not place the dome in extremely hot, cold, dusty or damp locations, otherwise re or electrical
shock will occur. The operating temperature should be -40°C ~ 75°C.

• While shipping, the product should be packed in its original packing.

• Please use the provided glove when opening up the product cover. Do not touch the product cover

with ngers directly, because the acidic sweat of the ngers may erode the surface coating of the

product cover.

• Please use a soft and dry cloth when cleaning inside and outside surfaces of the product cover. Do
not use alkaline detergents.

[e-mail] | 305-937-2000 | 2650 Biscayne Blvd, Miami, Florida 33137

© GovComm, Inc. 2017

Table of Contents

1.0 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1 Opening and Installing a GovComm Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.2 PoE, PoE+ and High POE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.3 Conguring Compass Application on GovComm PTZ Camera. . . . . . . . . . . . 3

1.4 Focus Distance Conguration for GovComm PTZ Cameras Explained. . . . 5

1.5 Recording Videos and Capturing Screen Shots from Browser. . . . . . . . . . . . 6

1.6 Steps to Troubleshoot IP Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

1.7 Troubleshooting GovComm ITS Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

2.0 PTZ Conguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.1 Conguring Initial Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.2 Conguring Basic PTZ Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.3 Conguring PTZ Limit Stops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.4 Conguring Scheduled Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.5 Conguring Park Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.6 Conguring Privacy Mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2.7 Conguring Smart Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2.8 Clearing PTZ Congurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3.0 ITS Camera Conguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.1 Conguring Local Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.2 Conguring Time Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.3 Conguring Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

3.3.1 Conguring TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

3.3.2 Conguring Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.3.3 Conguring PPPoE Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3.3.4 Conguring DDNS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3.3.5 Conguring SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

3.3.6 Conguring 802.1X Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3.3.7 Conguring QoS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3.3.8 Conguring FTP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3.3.9 Conguring NAT Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3.3.10 Conguring Email Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

3.4 Conguring Video and Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

3.4.1 Conguring Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

3.4.2 Conguring Audio Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

3.4.3 Conguring ROI Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

3.5 Conguring Image Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

3.5.1 Conguring Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

3.5.2 Conguring OSD Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

3.5.3 Conguring Text Overlay Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

[e-mail] | 305-937-2000 | 2650 Biscayne Blvd, Miami, Florida 33137

© GovComm, Inc. 2017

3.6 Conguring and Handling Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

3.6.1 Conguring Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

3.6.2 Conguring Video Loss Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

3.6.3 Conguring Tamper-proof Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

3.6.4 Conguring External Alarm Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

3.6.5 Conguring Alarm Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

3.6.6 Handling Exception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

[e-mail] | 305-937-2000 | 2650 Biscayne Blvd, Miami, Florida 33137

© GovComm, Inc. 2017

ITS Camera System - Installation and User Manual

2650 Biscayne Boulevard, Miami, Florida 33137 | 305-937-2000 | www.GovComm.us | [e-mail]

© GovComm, Inc. 2017

1.0 Overview

1

System Requirement

System requirement of web browser accessing is as follows:

Operating System: Microsoft Windows XP SP1 and above version / Vista / W in7 / Server 2003 /
Server 2008 32bits

CPU: Intel Pentium IV 3.0 GHz or higher

RAM: 1G or higher

Display: 1024×768 resolution or higher

Web Browser: Internet Explorer 7.0 and above version, Apple Safari 5.02 and above version, Mozilla

Firefox 3.5 and above version.

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© GovComm, Inc. 2017

2

1.1 Opening and Installing a GovComm Camera

1. Before powering up a GovComm ITS camera, make sure to follow these important steps to
avoid damage:

» Open the camera and remove the protective foam. Remove the tape inside and outside the

camera housing.

» NEVER pick-up or otherwise handle a GovComm ITS camera by the wiring harness. This may

break the top seal, compromise the camera’s integrity and invalidate the warranty. A lifting ring
and cable is provided for handling.

» Ensure that all the gaskets are inline when sealing the dome enclosure. Make sure that the

dome is fully closed by pressing down around the metal ring on the cameras circumference. DO
NOT press on the clear enclosure.

» Hand tighten exterior screws after sealing the dome enclosure. We recommend not using

power tools, but tightening with a screwdriver. A power tool may strip the enclosures thread
or otherwise compromise the integrity of the cameras seal.Connect the ITS camera to the
appropriate power source. Either of these options will work with all GovComm ITS cameras:

2. Connect the ITS camera to the appropriate power source. Either of these options will work
with all GovComm ITS cameras:

» GovComm Supplied 24 VAC Transformer - Separate cabling is required. Power is connected

to the red and black solid cables. We suggest grounding the camera using the yellow / green
cable. Make sure to use the appropriate gauge (16 or 18 gauge ok up to 300’) cable considering
distance.

» GovComm Supplied Moxa INJ-24A-T Wide Temperature PoE Injector. Make sure the injector is

congured for 4 pair and HiPoE by conguring the DIP switches.

3. Download the discovery tool from http://govcomm.us/downloads/SADPTool.zip.

» All GovComm cameras that are connected to the same switch (Layer 2 network even if the IP

address of the camera is different from the IP schema). The default IP address for GovComm
ITS cameras is http://192.168.1.64

» Activate camera if needed.

» Change the IP address. Make sure to enter the password before saving the new settings.

4. Open a browser (Internet Explorer or FireFox) and go to the ITS camera’s IP address.

*NOTICE* A Chrome browser version newer than 08/2015 does not work as Chrome does not

allow the plugin used by our ITS camera. Only Internet Explorer and FireFox are compatible with
GovComm ITS cameras.

Make sure the computer allows third party plugins to be installed. Also, make sure to close the
browser before starting to install the plugin.

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© GovComm, Inc. 2017

» All GovComm ITS cameras come with a default username and password.

» Username: admin

» Password: GovComm1

» Open ther browser and go the camera’s IP address again.

» Allow the plugin to run. Make sure to add the camera’s IP address to the trusted sites to capture

snap shots and record video locally.

1.2 PoE, PoE+ and High POE

• GovComm PTZ Eagle cameras use 24 VAC or High PoE only.

• GovComm PTZ Hawk cameras use 24VAC or PoE+ (35 W) or High PoE (60 W= 2 x 30W
channels). PoE+ uses 4 wires mid-span to power the camera while High PoE uses all 8 wires (4
pairs).

3

• GovComm cameras use:

End-span - 1,2 (+); 3,6 (-)

Mid-span - 4,5 (+), 7,8 (-)

• Some other cameras (AXIS for example) use different polarity ( http://tyconpower.com/products/

les/TP-DCDC-xx56GD-VHP_Spec_Sheet.pdf )

End-span - 1,2 (-); 3,6 (+)

Mid-span - 4,5 (+), 7,8 (-)

1.3 Conguring Compass Application on GovComm PTZ Camera

In addition to numerical values for pan-tilt-zoom positions, our ITS camera also displays cardinal di­rection (e.g. N, S, E & W) when controlled with NTCIP commands. To setup the compass, follow the
following procedure:

1. Make sure the application is started (see Picture 1)

2. Make sure the cardinal direction is showing on Live view (see Picture 2)

3. Navigate to the “Live View” tab and position the camera’s view to North.

4. Navigate to Conguration > PTZ > Initial Position and click Set. This sets the current position as
North (0°). Subsequent pan movements will alter the internal compass and change the value
displayed as appropriate (Image 3).

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Image 1

Image 2

Image 3

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1.4 Focus Distance Conguration for GovComm PTZ Cameras Explained

When adjusting the focus there are several rules to follow:

To make changes to the focus settings, visit the web interface: Conguration >Image >Focus
Settings. The user will see drop down menus for “Focus Mode” and “Min Focus Distance” (see attached
screenshot)

1. “Focus Mode” has the following options: Auto - Semi-Auto - Manual

• When on “Auto” the camera will constantly adjust the focus whether the camera is moving or not. The
sensors are always engaged and the focus will adjust to changes of scenery.

• When on “Semi-Auto” the camera’s focus will adjust only once after a PTZ function is engaged and
will not readjust until a subsequent PTZ function is performed. When the camera is not moving, the
focus can be adjusted manually from the focus control buttons.

• When on “Manual” the camera will never adjust automatically. The focus can be adjusted manually
from the focus control buttons.

2. GovComm ITS cameras come with several minimum focus distance options which is where the
automatic focus begins to engage. On a windy day, a tree’s branches waving within the minimum
focus distance can cause erratic engaging and disengaging of the automatic focus, so the user can
set a further minimum focus distance to avoid unnecessary adjustments and image degradation.
When our ITS cameras are installed on high poles, we recommend that the minimum focus distance
be set at 10m (30 feet) or greater..

ITS Camera System - Installation and User Manual

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© GovComm, Inc. 2017

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1.5 Recording Videos and Capturing Screen Shots from Browser

When viewing, recording and capturing snapshots the camera using Internet Explorer 10 or 11, some­times the content may not display, record or capture properly. IE 10 and 11 does not support plugins or
ActiveX components. Follow the instructions bellow for the content to work properly:

• Step 1: Add a site to the Compatibility View list

1. Open Internet Explorer.

2. Press the Alt key on the keyboard to display the Menu bar.

3. Click Tools, click the Compatibility View settings.

4. In the Compatibility View Settings window, under Add this website, enter the address of the device to
add to the list, and then click the Add button. (NOTE: The current webpage address will automatically

be lled in. Just clear it to add a different address instead).

5. At the bottom of the window, make sure the box next to Display intranet sites in Compatibility View
is checked.

6. Click the Close button.

7. For the changes to take effect, Internet Explorer may need to be closed and restarted.

Note: If there are still issues with Internet Explorer proceed to step 2.

• Step 2: Add a site to the Trusted sites list

1. Open Internet Explorer.

2. Press the Alt key to display the Menu bar.

3. Click Tools.

4. In the Tools menu, select Internet Options.

5. In the Internet Options window, click the Security tab.

6. On the Security tab, click the Trusted sites icon.

7. Click the Sites button.

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8. In the Trusted sites window, uncheck the Require server verication (https:) for all sites in this
zone option if it is not connecting via HTTPS.

9. In the Add this website to the zone box, type the address of the device that needs to be accessed
and click the Add button. (NOTE: The current webpage address will automatically be lled in. Just

clear it to add a different address instead).

10. Click the Close button.

11. In the Internet Options windows, click OK.

12. For the changes to take effect, all open browsers may need to restart.

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8

1.6 Steps to Troubleshoot IP Camera

The Top Ten Tips of Troubleshooting

1. Reboot the camera

2. Ping & discover the camera

3. Check ARP tables

4. Check for IP conicts

5. Disable antivirus software and rewalls

6. Verify camera power & connection

7. Check the cabling

8. Know the password

9. Look to the manufacturer for help

10. Reset the camera to factory default

Tips Explained

1. Reboot the Camera: Some consider the ‘Golden Rule’ of IT troubleshooting to rst reboot the
device before proceeding. Simply restarting the camera gives the chance for cache to ush, settings
to recalibrate, and connections to be renegotiated. This step is the least difcult and cheapest to

perform, one only has to remove power, wait 10 or 15 seconds, and then restore power.

2. Ping the camera and discover it: Type “cmd” into the Windows search box to open a DOS command
prompt and the use the “ping” command to see if there is a connection to the camera. For example, if
the camera’s address is 192.168.2.150, use “ping 192.168.2.150 -t” at the command prompt, if there
are responses of “Destination Host Unreachable” or “Request Timed Out” replies that means there
is no connection via the network. There can be many reasons for that, the most common being that
the camera and the computer are on different networks or subnets. If there are proper connection
replies, use a web browser forthe camera.

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3. Check ARP tables to cross reference MAC and IP addresses: Knowing the camera’s MAC

address is a vital clue to discovering a camera’s IP address, it’s usually printed somewhere on most
units on the camera or housing. It’s good practice to keep a record of the MAC and IP addresses of
installed cameras for troubleshooting purposes. In a similar manner to ping in Tip #2 above, the ARP
command can be used to show the IP and MAC addresses of devices connected to the network, just
type “arp -a” at the command prompt. The IP address of the camera can be known by knowing the
MAC address and vice versa.

4. Conrm IP Addresses are not conicting: Take care that two devices are assigned the same
address, because this often has the result of ‘cancelling out’ network access to either device. A

simple “fat nger” while inputting the camera’s address, gateway or subnet can cause all kinds of

havoc. The ARP command listed in Tip #3 can help with this.

5. Disable Antivirus Software or Firewalls: In
some cases, a computer’s antivirus utility will

conict a camera’s ability to send video, or a
rewall setting may prevent the connection

altogether. While not an acceptable ‘permanent
solution’, sometimes a worthwhile provision
measure is to disable antivirus software or

loosen rewall protections. If the connection

with the camera is achieved at this step, then

a nal conguration of the antivirus software
or rewall can take place that permits proper

operation.

6. Verify Camera Power and connection: If possible, look at the camera to make sure it is powered
up. Most cameras have LED’s that indicate the camera’s power status, and if it is connected to and
transmitting data to the network. Many times these LED’s may be concealed inside the camera’s
housing. If the camera is externally powered (non-PoE) check the power supply if no LED’s are lit.
If it’s a PoE camera and not powered, check to see if it is plugged into a PoE switch or midspan. Verify that
the camera is receiving the proper wattage of PoE power, outdoor cameras with heater/blowers and PTZ
cameras often require High-PoE or PoE+ 30W or 60W of PoE power that is higher than most standard
15W PoE switches provide, often requiring different wattage midspans. Some cameras that require
>15W of power will boot up and connect with 15W, but not transmit images or respond to PTZ commands.
Another pitfall may be the PoE network switch itself. Some PoE switches do not have enough power
to supply 15W to every port and will not supply power to another camera if it is already overloaded.
To troubleshoot, connect the camera into a suitable PoE injector or midspan to see if that is the
problem.

7. Check the Cabling: If the camera’s link and/or activity lights
aren’t blinking, it’s likely a cable. A high frequency of connection
issues center around cabling problems. Basic IT troubleshooting
places a huge emphasis on checking transmission cables. Since

the nal assembly is only as robust as it’s weakest link, checking

data cables for kinks, frays, shorts, and bad terminations is a very
basic troubleshooting step. Cable and patch panel connections
made in a hurry by hand can get crossed wires or connectors
come loose.Sometimes the power wires to a PoE camera in the
cable may be powering the camera up, but the data wires may
be crossed or not connected preventing network connection. To
troubleshoot, use a cable tester to test the cabling or use a known

ITS Camera System - Installation and User Manual

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© GovComm, Inc. 2017

good cable to connect to the camera and see
if it connects. If a patch panel is used, check
the patch cable, that often gets overlooked.

8. Know the password: If there is a ping to the
camera, but can’t connect to it with the VMS,
web browser or discovery tool, it might be
because of an incorrect login or password.
If the defaults don’t work, someone probably

changed them and the user will need to nd

out what was changed to in order to connect.

9. Don’t be a hero, call for help: If the above
steps have been followed and there is still no

connection, visit the manufacturers website for specic model troubleshooting guides and if those
don’t help, call the camera manufacturer’s tech support line. Many times they know “tricks” specic

to their hardware and can remotely connect to the PC via the internet to diagnose. Don’t be afraid to
ask for help, many times technicians waste hours tracking down a problem that the manufacturer’s

help desk representative can x in a few minutes.

10. Factory Default the Camera: Some consider this the most

drastic troubleshooting step to take. Unlike Tip #1 that
restarts the camera, factory defaulting removes all setting and

conguration and returns the device to it’s ‘factory default’

settings. Most IP cameras have a pin hole / reset button on the
back of the device that enables factory defaulting the camera.
Unfortunately, camera operating systems can sometimes become

corrupt, or errors in the conguration can cause a camera to ‘become
lost’. Defaulting a camera takes it back to a xed reference point
where reconguration can begin. However once back to default, the

camera loses all settings and history which may be vital for further
troubleshooting. It may be best to wait until after calling tech support
before trying this step.

10

ITS Camera System - Installation and User Manual

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11

1.7 Troubleshooting GovComm ITS Cameras

If a GovComm ITS Camera was installed and there is access to the camera but are experiencing
issues such as: low quality video, image freezing, skipping of frames etc. please follow these trouble­shooting steps:

1. If a Moxa HiPOE injector and GovComm PTZ camera are being used make sure to have the injec-

tor congured in 4 pair mode and HiPower. see attached screen shot.

2. Disconnect the camera from the switch and connect to the computer directly to the camera (by-

passing the switch). A crossover cable is not needed, a normally congured category 5 or 6 cable
is sufcient. This test eliminates the switch making sure the problems are not in the switch.

3. If problems still exist, test the bandwidth to the camera by making the following changes on the
camera 1 step at a time while observing how the image quality is affected:

» Lower the resolution

» Lower the frame rate

» Make sure the bit rate is not capped. In order to be able to get a 2 MP at 30 FPS in H.264 at

least 10Mb is needed so the bit rate should be at more than 10000.

4. If there is a direct connection to the camera and the user does not experience problems or have

xed the problem by following recommendations in Item 3, the user needs to look at the switch
conguration.

5. If there is a long cable running (depending on certain conditions) there could be issues such as

freezing, pixelation etc. This is probably because the port on the switch where the camera is
connected is congured to AUTO negotiating. Because of the long cable run, the highest speed

may not be possible to maintain...the switch may be trying to negotiate at a lower speed. This may

result in packet loss and dropping of packages. In this case we recommend changing the congu­ration from AUTO negotiating to xed speed (10 Mb) so that the switch does not attempt to rene-

gotiate and lose packages. The same settings can also be changed on the camera. 10 Mb should

be sufcient throughput to operate the camera at 2 mp /30 FPS at H.264.

ITS Camera System - Installation and User Manual

2650 Biscayne Boulevard, Miami, Florida 33137 | 305-937-2000 | www.GovComm.us | [e-mail]

© GovComm, Inc. 2017

12

2.0 PTZ Conguration

2.1 Conguring Initial Position

Purpose:
The initial position is the origin of PTZ coordinates. It can be the factory default initial position. A cus­tom initial position can be manually made.

• Customize an Initial Position:

Steps:

1. Enter the Initial Position Conguration interface:Conguration > PTZ > Initial Position

2. Click the PTZ control buttons to nd a position as the initial position of the dome; the user can also

call a dened preset and set it as the initial position of the dome.

3. Click Set to save the position.

• Call/Delete an Initial Position:

The user can click Call to go back to the initial position. Click Clear to delete the initial position and
restore the factory default initial position.

2.2 Conguring Basic PTZ Parameters

Purpose:

The user can congure the basic PTZ parameters, including proportional pan, preset freezing, preset

speed, etc.

1. Enter the Basic PTZ Parameter Conguration interface: Conguration > PTZ > Basic Settings