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5 Troubleshooting
In mos t situatio ns, the inverter re quires ver y little m aintenance. Ho wever, if the in verter is not working properly, plea se try the
follow ing troubles hooting solu tions:
●When a problem o ccurs, the red (fault) LE D indicato r on the fr ont panel w ill light u p and the LC D screen wi ll display the type
of fault . The followin g table lists er ror messages a nd the solutio ns for associa ted faults.
Dis play
Troub lesho oting
Sys tem
fai lure
Iso latio n Failur e
1.Disc onnect DC sw itch, take off D C connector, Chec k the impeda nce between PV (+)
& PV (-) to ea rth.
2.If im pedance is l ess than 100 kΩ, please chec k the insula tion of PV str ing wiring t o
the eart h.
3.If imp edance is larg er than 100 kΩ, please c ontact local s ervice offic e.
4.Take off AC con nector, m easure the impedanc e be tween neutral and PE. If it is
larger t han 10 kΩ, please c heck AC wiring.
Gro und I Fail ure
1.Disconnect DC switch, check the insulation of PV string wiring to earth.
2.Reconnect the DC switch again.
3.If the problem still exits, please call the local service office.
Vac Fai lure
1.Disc onnect the DC switch, ta king off AC con nector, measurin g the volta ge between
line and neu tral in connect or, make sure i f it con forms to the g rid-connec ted
specif ication of inv erter.
2.If it do es not, please che ck grid wiring .
3.If it does, pl ease conn ect AC conn ector, reconnec t DC swi tch, invert er will connect
grid aut omatically. If the pr oblem still ex its, please call th e local servic e office.
Fac Fai lure
1.The PV Inv erter will aut omatically r estart if the Fac re turns to norma l.
2.If the p roblem still e xits, please call t he local servi ce office.
Invert er
failur e
1.Disconnect the DC switch, take off DC connector, check PV string voltage, make sure if
it exceeds the input voltage in inverter specification.
2.If it does, please reconfigurate PV panel string.
3.If the problem still exits, please call the local service office.
1.Please check if installation position conforms to the specification.
2.Try to lower the surrounding temperature.
3.Move the inverter to vents or alter the installation position.
4.If the problem still exits, please call the local service office.
1.Disconnect the DC connector.
2.Reconnect the DC connector.
3.If the problem still exits, please call the local service office.
PV Ov er Voltag e
Ove r Tempe ratur e
Relay- Check Failure
DC Injec tion High
EEPROM R /W Failure
Uti lity Lo ss
1.Disc onnect t he DC switch, taking o ff AC co nnector, meas ure the voltage between
line and n eutral n conne ctor, make s ure if it co nforms t o the grid-con nected
specif ication of inv erter.
2.If it doe s not, please check i f the distribut ion swi tch is connecte d and the gri d is
normal .
3.If it does, reconn ect AC con nector and DC connecto r; If th e pr oblem still exits,
please c all the local se rvice office.
1.Disconnect the DC switch, take off DC connector, measure the voltage of PV string.
2.Plug in DC connector, and reconnect DC switch.
3.If the voltage is less than 125V, please check the PV string configuration.
4.If the voltage is higher than 125V and still no display, please contact local service
office.
Note: When su nlight is insufficie nt, the PV In verter may continuous ly start u p and shut down automa tically du e to insuff icient
power generate d by the PV panels, w hich wo uld not lead to inver ter dam age. If the prob lem stil l exits, please call th e local
servic e office.
SCI Fa ilure
SPI Fa ilure
DC Bu s High
GFC I Failur e
No di splay
1.Disconnect the DC connector.
2.Reconnect the DC connector.
3.If the problem still exits, please call the local service office.
Invert er
failur e
Dis play Troub lesho oting