28 
TROUBLESHOOTING AND HELPLINE
SOUND
Symptoms Possible causes What to do
No sound The volume is set to minimum.
The mute is switc hed on.
Turn the volume up. 
Press t he mute butto n to release ‘mut e’.
Crack ling noises o r distorte d sound. Inter ference from cars, fl uo rescent lights,vide o 
recor der, a radio broad cast,per sonal compu ter 
or othe r equipment.
Turn off  one piece of eq uipment at a tim e to see 
if the interference clears.
Stereo s witching to mo no. A weak signal or a mono broadcast . Ch eck streng th and your aeri al system.
No ste re o so un d f rom ex ter na l eq uip me nt A mono sc art lead i s being use d toconnec t the 
scart socket.
The equ ipment has RF mo dulator and th e signal  
is conne cted through the aer ial socket.
Check t hat the scar t lead is stere o.
Check t he externa l equipment is to the television through an AV (sc art) lead, the n switch the 
television to AV mode.
PICTURE
Grainy (s nowy) picture Your vide o recorder cou ld be faulty.
Tra nsmitte r tro uble .
The out side aerial h as moved, or is damaged or 
has bee n disconnec ted. 
If you have a v ideo record er try plugg ing the 
aerial direc tly into the tel evision.If t he fault 
clear s, the video re corder is pro bably fault y. 
Have your a erial syste m checked.
Ext ra outlines on objec ts in the pic ture 
(ghost s).
The aer ial is receivi ng refl e cted signals from 
hills or buildings.
Faulty ae rial sy stem
Try to tune in a bett er quality signal fro m the 
same television station.
Have your a erial syste m checked.
Spots o r streaks on t he picture. Poor aer ial signal (T V mode)Inter ference fr om 
electrical equipment.
Settings of di gital video equipment do not 
match LCD d isplay VGA/DVI m ode specifi cation.
Try to tune in a bett er quality signal fro m the 
same television station. Have your aerial 
syst em checked.Move the int erfering e quipment fu rther away or, if p ossible, tur n it off .
Change r efresh rat e or resoluti on setting s on 
digital equipment, if possible.
No pic ture. Brigh tness and cont rast levels ar e set to 
minimum.
Increase the brightness and contrast settings.
Jumbled telete xt charac ters Poor qua lity signal As for ‘ Snowy pict ure’ and ‘Ghos ts’
Displa y image is not cent red, too small o r to 
large on P C mode.
Press AU TO key on remote. 
Read ”Con necting a co mputer” se ction on 
page 3.
Please check through the guide below before you call a service department or the shop where you bought 
your television. If there is something about your television which you do not understand, you can phone 
our help  line during normal offi ce hours on 0113 2793520 (UK customers only).If you need a service 
engineer please phone the number on your sales receipt.Calls are charged at standard rates.
5385 LD1701 Goodmans UK.indd  285385 LD1701 Goodmans UK.indd  28 21/04/05  9:58:1021/04/05  9:58:10