Gold Medal Products 2102EN Operators Manual
Part No.47664
DELUXE CITATION
Instruction Manual
Domestic Series 2102 and 2102E
Export Series 2102EX and 2102XE
Cincinnati, OH 45241-4807 USA
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DANGER
DANGER
WARNING
WARNING
WARNING
WARNING
SAFETY PRECAUTIONS
Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
DO NOT immerse any part of this equipment in water.
DO NOT use excessive water when cleaning.
Keep cord and plug off the ground and away from moisture.
Always unplug the equipment before cleaning or servicing.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle.
Improper installation, adjustment, alteration, service, or maintenance can
cause property damage, injury, or death. Any alterations to this equipment
will void the warranty and may cause a dangerous condition. This appliance
is not intended to be operated by means of an external timer or separate
remote-control system. NEVER make alterations to this equipment. Read the
Installation, Operating, and Maintenance Instructions thoroughly before
installing, servicing, or operating this equipment.
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To avoid burns, DO NOT touch the kettle or any heated surface.
DO NOT place or leave objects in contact with heated surfaces.
ALWAYS wear safety glasses when servicing this equipment.
No user serviceable parts inside. Refer servicing to qualified service
personnel.
Read and understand operator’s manual and all other safety instructions
before using this equipment. To order copies of the operator’s manual go to
gmpopcorn.com or write to Gold Medal Products Co., 10700 Medallion Drive,
Cincinnati, OH 45241 USA 1-(800)-543-0862
013_092414
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011_051514
022_060215
Domestic and Export Model Series 2102 and 2102E
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WARNING
WARNING
SAFETY PRECAUTIONS (continued)
DO NOT allow direct contact of this equipment by the public when used in
food service locations. Only personnel trained and experienced in the
equipment operation may operate this equipment.
Carefully read all instructions before operation.
This machine is NOT to be operated by minors.
This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance by a person responsible for
their safety.
Note: Improvements are always being made to Gold Medal’s equipment. This information may
not be the latest available for your purposes. It is critical that
you call Gold Medal’s Technical Service Department at 1-800-543-0862 for any
questions about your machine operations, replacement parts, or any service questions.
(Gold Medal Products Co. does not assume any liability for injury due
to careless handling and/or reckless operation of this equipment.)
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Domestic and Export Model Series 2102 and 2102E
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DANGER
INSTALLATION INSTRUCTIONS
Inspection of Shipment
After unpacking, check thoroughly for any damage which may have occurred in transit. Claims should
be filed immediately with the transportation company. The warranty does not cover damage that
occurs in transit, or damage caused by abuse, or consequential damage due to the operation of this
machine, since it is beyond our control (reference warranty in back of manual).
Manual
Read and understand the operator’s manual and all other safety instructions before using this
equipment. To order copies of the operator’s manual go to gmpopcorn.com or write to Gold Medal
Products Co., 10700 Medallion Drive, Cincinnati, OH 45241 USA 1-(800)-543-0862.
Electrical Requirements
The following power supply must be provided:
All Domestic Models: 120 V~, 2375 W, 60 Hz
A 120V/30 amp 3 wire wall receptacle is shipped with each machine. This receptacle will
accept the attachment plug on the popper and must be used.
Export Models (Except 2102XESTJ): 230 V~, 2435 W, 50 Hz
Export Model 2102XESTJ: 200 V~, 2435 W, 50/60 Hz
Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
DO NOT immerse any part of this equipment in water.
DO NOT use excessive water when cleaning.
Keep cord and plug off the ground and away from moisture.
Always unplug the equipment before cleaning or servicing.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle.
Your electrician must furnish sufficient power for proper machine operation. We recommend this
equipment be on a dedicated and protected circuit. Failure to wire properly will void the warranty and
may result in damage to the machine. It is Gold Medal Products Co.’s recommendation that this machine
be plugged directly into a wall outlet. The use of extension cords is not recommended due to safety
concerns, and may cause sacrificed and/or reduced performance. Make sure cord is located to prevent
a trip hazard or unit upset.
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CAUTION
Before You Plug In Machine
1. Make sure all machine switches are in the OFF position before plugging the equipment into
the receptacle.
2. Make sure the wall outlet can accept the grounded plugs (where applicable) on the power
supply cord.
3. The wall outlet must have the proper polarity. If in doubt, have a competent electrician
inspect the outlet and correct if necessary.
4. DO NOT use a grounded to un-grounded receptacle adapter (where applicable).
5. Install the unit in a level position.
If the supply cord is damaged, it must be replaced by Gold Medal Products Co.,
its service agent or similarly qualified persons in order to avoid a hazard.
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Final Preparation
The popcorn machine was adjusted, inspected, and tested before it left the factory.
After the machine has been installed, mount the kettle assembly in the hanger
arms and
Oil Dispense Installation
To connect and calibrate the oil dispense system to this popper; refer to the
Bucket Pump (Gold Medal Item No. 2114) or Bag-in-a-Box (Gold Medal Item No.
2257) Instruction Manual included with the unit.
The proper amount of oil for the 16 oz. Citation is about 5 ounces.
To check for proper amount of oil, and assure oil is liquid; dispense a “shot” into a
measuring cup.
plug in
the kettle lead-in cord. Tighten the ring on the kettle lead-in plug.
Domestic and Export Model Series 2102 and 2102E
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OPERATING INSTRUCTIONS
Controls and Their Functions
LIGHTS/WARMER SWITCH
Two position (ON/OFF), lighted rocker switch(s) which operates the interior light, dome light,
and heat element for the corn deck freshener.
KETTLE MOTOR SWITCH
Two position (ON/OFF), lighted rocker switch which operates the kettle agitator motor, and the
exhaust fan. The Kettle Motor Switch MUST be ON at all times when there is popcorn (popped
or un-popped) in the kettle. When finished popping, the unit should be sufficiently vented
before turning off the exhaust fan.
KETTLE HEAT SWITCH
Two position (ON/OFF), lighted rocker switch which operates the heating element in the
popping kettle, by sending power to the “Big Eye” electronic temperature control system.
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LIGHT & AUDIBLE LOAD DUMP SIGNAL (2102E Series ONLY)
Yellow indicator light and audible sound (if engaged), used to signal Load Dump. Therefore, if
the yellow light is ON, and the buzzer is sounding, one of the following actions should be taken:
• Load the corn and oil or
• Dump the popped corn from the kettle or
• Turn OFF the Kettle Heat Switch if you are finished popping corn.
Note: This light is also used to indicate Auto Shut Off (if enabled) and Control Board error
codes (reference the Temperature Control Board section of this manual).
OIL DISPENCE PUSH BUTTON SWITCH & GREEN OIL LIGHT
“Red” Oil Dispense Push Button (PB) Switch which dispenses a predetermined amount of oil into
the kettle when pressed. The Oil System Master Switch must be in the ON position for the Oil
Dispense PB Switch to activate (reference the Instruction Manual for the oil dispense unit). The
Green Oil Light on the popper will only light up when the oil pump is dispensing.
OIL SYSTEM MASTER SWITCH
Two position, lighted rocker switch which turns power to the oil pump ON/OFF (either the
Bucket Pump or Bag-in-a-Box models). In the ON position, the warmer/blower on the oil pump
is activated as well as the heated line kits (if equipped).
The warmer/blower on the oil pump will keep coconut popping oil liquid if the doors on the
base are kept closed. It may be desirable to keep this switch on at night, if you have problems
keeping the coconut oil liquid. Coconut oil will congeal at temperatures below approximately
76°F (24°C). (Reference the Instruction Manual for the oil dispense unit.)
Domestic and Export Model Series 2102 and 2102E
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Oil System Master
Light
Warmer
Kettle Heat
Kettle Moto
r
Oil Dispense
Load/Dump Indicator
Momentary Switch
p/n 41031
Switch
p/n 42798
p/n 55039
2102E Model Series
ONLY
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Switch
p/n 42798
Switch
p/n 42798
Switch
p/n 42798
Switch
p/n 42798
Domestic and Export Model Series 2102 and 2102E
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POPPING CORN INSTRUCTIONS
Amount of Popcorn and Oil
Your new popper is equipped with a corn, salt, and oil measure. We recommend flavored and colored
coconut oil. Popcorn popped in coconut oil stays fresh longer and does not leave black deposits in your
kettle like other oils. Use only top quality, fresh popcorn from reputable suppliers.
Corn charge – 16 oz. (473ml), use supplied corn measure.
Oil charge – 5 oz. (148ml), see the oil pump instruction manual to set the oil delivery amount.
Flavacol (salt) – 1.5 tablespoons (20cc), use supplied salt scoop.
For best results use Mega-Pop® premeasured pouches (Item# 2846).
Popping Popcorn - 2102E Model Series Only
This section describes popping instructions for electronic units. See next section for non-electronic
Models 2102 and 2102EX.
Remember:
When the Yellow Light comes ON, and Audible Signal (if enabled) is sounding, one of the
following actions should be taken:
• Load the corn and oil or
• Dump the popped corn from the kettle or
• Turn OFF the Kettle Heat if you are finished popping corn.
1. Turn all switches ON.
Note: When popping with coconut oil, be sure the oil is liquid. As a check, dispense oil into a
measuring cup first (should be 5 oz.), then use that oil for the first popping cycle.
2. When the kettle is ready (about 4 minutes), the Yellow Light and Audible Signal (if enabled)
will turn ON.
3. Lift the kettle lid and load the Mega-Pop® premeasured popcorn and oil pouch into kettle, or
pour in the popcorn and Flavacol, then press the “Red” Oil Dispense PB Switch to add oil.
4. When the corn has finished popping the Yellow Light and Audible Signal will turn ON, then
gently dump the popcorn.
Note: The signal “To Dump” was factory set based on our popcorn and oil. If the signal
occurs before or after the popping has stopped, the signal timing must be adjusted.
Have a qualified service person adjust the signal to dump (reference the Electronic
Temperature Control section).
5. On the final kettle of corn, turn the Kettle Heat Switch OFF just as the lids are forced open by
the popping corn. This procedure saves electricity, since the kettle has plenty of heat, and
helps eliminate smoke/odor from any oil residue that remains after popping has stopped.
Note: When the Kettle Heat Switch is OFF, the machine will not beep on the last batch.
6. When finished popping, make sure KETTLE HEAT and KETTLE MOTOR switches are
turned OFF.
NEVER LEAVE THE HEAT ON WHEN YOU ARE NOT POPPING CORN!
Domestic and Export Model Series 2102 and 2102E
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Popping Popcorn - 2102 and 2102EX Models Only
This section describes popping instructions for 2102 and 2102EX. See previous section for electronic
kettle models (2102E Model Series).
1. Turn all switches ON.
Note: When popping with coconut oil, be sure the oil is liquid. As a check, dispense oil into a
measuring cup first (should be 5 oz.), then use that oil for the first popping cycle.
2. To determine when the kettle is ready to pop corn (about 4 minutes), test pop three kernels
of corn and one ounce (30 ml) of popping oil. When the kernels pop, the kettle is ready for
use.
3. Lift the lid and load pre-measured popcorn and oil pouch into kettle, or add the
premeasured corn and Flavacol in amounts specified, then press the “Red Oil Dispense PB
Switch to add oil.
4. When the corn has finished popping, gently dump the popcorn.
5. On the final kettle of corn, turn the Kettle Heat Switch OFF just as the lids are forced open by
the popping corn. This procedure saves electricity, since the kettle has plenty of heat, and
helps eliminate smoke/odor from any oil residue that remains after popping has stopped.
6. When finished popping, make sure KETTLE HEAT and KETTLE MOTOR switches are turned
OFF.
NEVER LEAVE THE HEAT ON WHEN YOU ARE NOT POPPING CORN!
Domestic and Export Model Series 2102 and 2102E
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DANGER
WARNING
Care and Cleaning
Machine must be properly grounded to prevent electrical shock to personnel.
DO NOT immerse in water.
Always unplug the equipment before cleaning or servicing.
To avoid serious burns, DO NOT touch the kettle while it is hot!
Good sanitation practice demands that all food preparation equipment be cleaned regularly (only use
non-toxic, food grade cleaners). A clean looking, well-kept machine is one of the best ways of
advertising your product.
Note: It is extremely important to follow all cleaning procedures, otherwise parts damage and
equipment failure will result. The warranty does not cover parts that are damaged due
to improper cleaning.
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Daily Kettle Cleaning Instructions
CAUTION: A hot kettle will cause burns if you touch it with your hand. Allow kettle to cool at
least 1 hour before attempting to clean. DO NOT use ice or water to cool down a hot
kettle! Severe kettle damage will result!
1. When cool, wipe outside of kettle with a clean, soft cloth. DO NOT use oven cleaners or
abrasive materials as they will damage the kettle.
2. Every night, mix Gold Medal’s Heat’n Kleen solution (Item No. 2095), 2 tablespoons per
gallon of water. It is not necessary to use the entire gallon at once; only use enough to fill the
kettle 1/2 inch deep.
3. Turn kettle heat ON. When water starts to boil, turn kettle heat OFF.
4. Allow to cool at least 1 hour, then dump solution into a bucket and wipe inside of kettle with
a clean cloth. Make sure all solution goes into the bucket; do not spill any in the interior of
machine.
For an extra dirty kettle, the process may be repeated; or, after turning kettle heat OFF,
allow solution to sit in kettle overnight. The next morning, dump solution into a bucket and
wipe inside of kettle with a clean cloth.
5. With unit OFF and unplugged, wipe kettle lead cord with a clean SLIGHTLY damp cloth. DO
NOT get moisture into the kettle lead-in cord, severe damage will result.
Domestic and Export Model Series 2102 and 2102E
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Step 1
:
Step 2:
Step 3
:
Filter
Daily Unit Cleaning Instructions
1. With the machine OFF, unplug the unit and allow it to cool before attempting to clean.
2. Make sure to clean all pans/accessories in order to sanitize them before each use.
3. Take a clean, SLIGHTLY damp cloth and wipe excess grease from the glass and cabinet.
4. Wipe the stainless steel parts with a clean cloth and cleaner designed for stainless steel,
such as Gold Medal Watchdog Stainless Cleaner (Item No. 2088).
DO NOT use oven cleaners or abrasive materials as they will damage parts of the machine.
5. Clean the glass panels with glass cleaner. Gold Medal Watchdog Glass Cleaner (Item No.
2588) is recommended.
Ammonia cleaners will damage the plastic doors. Use only non-ammonia cleaners, such as
Gold Medal Watchdog Glass Cleaner (Item No. 2588).
Weekly Filter Cleaning Instructions
Your popcorn machine is equipped with an efficient and durable filtration system. The filter should be
cleaned every week to maintain maximum efficiency.
Follow the steps below for proper filter cleaning:
The filter is located on the inside of
the popcorn machine above the
popping kettle.
Remove the filter by sliding it out
of the filter retaining angles.
Clean the filter in warm soapy water and
allow to dry overnight. Replace the filter
to its original position (as seen in Step 1).
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Troubleshooting
Long Popping Cycles
If your pop cycle is longer than 4 minutes, it can be the result of several things:
1. LOW VOLTAGE - If the machine is operated on low voltage, this could cause the kettle not to
reach the proper operating temperature.
2. INADEQUATE SUPPLY LINES - Inadequately sized electrical supply lines, in addition to
being a fire hazard, would also prevent the kettle from reaching the proper operating
temperature. Check with a certified electrician.
3. INFERIOR CORN - Inferior quality corn would result in longer popping cycles. Use only top
quality hybrid popcorn from reputable suppliers. Even then, if you let your corn pick up
moisture or dry out, your popping cycles will be slow.
Motor Will Not turn Agitator
WARNING! If the kettle agitator shaft is not rotating, do not pop corn.
Adjust the clearance between the kettle bottom and the stir blade to 1/32”. (use a dime)
Loosen the set screw in the collars above and below the crossbar and adjust the agitator shaft
as necessary. Then re-tighten the set screws in the collars.
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Oil Pump Does Not Deliver Oil To Kettle
If the pump is operating but oil is not dispensed, the oil may be solid in the oil lines. If the pump
is not operating see the pump manual for instructions.
Domestic and Export Model Series 2102 and 2102E
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DANGER
DANGER
WARNING
CAUTION
MAINTENANCE INSTRUCTIONS
Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
DO NOT immerse any part of this equipment in water.
DO NOT use excessive water when cleaning.
Keep cord and plug off the ground and away from moisture.
Always unplug the equipment before cleaning or servicing.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle.
Improper installation, adjustment, alteration, service, or maintenance can
cause property damage, injury, or death. Any alterations to this equipment
will void the warranty and may cause a dangerous condition. This appliance
is not intended to be operated by means of an external timer or separate
remote-control system. NEVER make alterations to this equipment. Read the
Installation, Operating, and Maintenance Instructions thoroughly before
installing, servicing, or operating this equipment.
008_051514
014_020416
No user serviceable parts inside. Refer servicing to qualified service
personnel.
THE FOLLOWING SECTIONS OF THIS MANUAL ARE INTENDED ONLY
FOR QUALIFIED SERVICE PERSONNEL WHO ARE FAMILIAR WITH
ELECTRICAL EQUIPMENT. THESE ARE NOT INTENDED FOR THE
OPERATOR.
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027_010914
Domestic and Export Model Series 2102 and 2102E
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