Gold Medal PopClean Elite Popper 600 Series Instruction Manual

© 2019 Gold Medal Products Co.

Part No. 110241

Instruction Manual

10700 Medallion Drive, Cincinnati, Ohio 45241-4807 USA

PopClean® Elite PopperTM

-600 Series (Touch Screen Control)

For -6XX Series PopClean Models beginning with:

2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

72” Updraft Model

72” Downdraft Model

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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Table of Contents

SAFETY PRECAUTIONS .................................................................................................................................................... 3

INSTALLATION INSTRUCTIONS .................................................................................................................................... 5

Inspection of Shipment ................................................................................................................................................................................. 5

Manual .................................................................................................................................................................................................................. 5

Model Description ........................................................................................................................................................................................... 6

Items Included with this Unit .................................................................................................................................................................... 7

Setup ..................................................................................................................................................................................................................... 8

Chute Installation .......................................................................................................................................................................................... 10

Electrical Requirements ............................................................................................................................................................................. 11

Fire Suppression System (some Exports excluded) .................................................................................... 14

System Operation and Maintenance ..................................................................................................................................................... 14

Connecting to a Building Alarm System .............................................................................................................................................. 15

Components for the Fire Suppression System ................................................................................................................................. 16

Nozzle and Fusible Link Locations ........................................................................................................................................................ 17

Filter System ............................................................................................................................................................... 19

Filter Types ...................................................................................................................................................................................................... 19

Filter System Error Code Explanation Table .................................................................................................................................... 20

Updraft Filters ................................................................................................................................................................................................ 22

Downdraft Filters .......................................................................................................................................................................................... 23

OPERATING INSTRUCTIONS ....................................................................................................................................... 24

Controls and Their Functions .................................................................................................................................................................. 24

Introduction to the Touch Screen Control ....................................................................................................... 25

Initial Startup – User Configuration ................................................................................................................... 28

QUICK Reference Popping Instructions ............................................................................................................ 31

EXPANDED Reference Popping Instructions .................................................................................................. 32

Navigating the Touch Screen Control ................................................................................................................ 35

N1 Cook (Recipe Selection) ...................................................................................................................................................................... 36

N2 Training ...................................................................................................................................................................................................... 38

N3 Cleaning/ Oil Pump ............................................................................................................................................................................... 38

N4 Reports ....................................................................................................................................................................................................... 39

N5 Home Screen ............................................................................................................................................................................................ 39

N6 Equipment Controls Screen ............................................................................................................................................................... 40

N7 Settings Screen ........................................................................................................................................................................................ 42

N7.1 Oil Level Cal. ........................................................................................................................................................................................ 43

N7.2 Oil Pump Cal. ....................................................................................................................................................................................... 44

N7.3 Recipes ................................................................................................................................................................................................... 46

N7.4 Load Count Reset ............................................................................................................................................................................... 48

N7.5 Upload Recipes ................................................................................................................................................................................... 48

N7.6 Download Recipes .............................................................................................................................................................................. 49

N7.7 View Cook .............................................................................................................................................................................................. 49

N7.8 Upload Cook .......................................................................................................................................................................................... 50

N7.10 User Configuration .......................................................................................................................................................................... 50

N7.11 User Configuration .......................................................................................................................................................................... 52

Care and Cleaning ..................................................................................................................................................... 53

Troubleshooting ....................................................................................................................................................... 57

Error Code Explanation Table ................................................................................................................................................................. 57

General Unit Troubleshooting ................................................................................................................................................................. 59

AGITATOR SET COLLAR ADJUSTMENT ................................................................................................................... 62

ORDERING FILTERS AND ACCESSORIES ................................................................................................................. 63

WARRANTY ....................................................................................................................................................................... 65

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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SAFETY PRECAUTIONS

DANGER

Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
DO NOT immerse any part of this equipment in water.
DO NOT use excessive water when cleaning.
Keep cord and plug off the ground and away from moisture.
Always unplug the equipment before cleaning or servicing.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle.

008_051514

DANGER

Improper installation, adjustment, alteration, service, or maintenance can
cause property damage, injury, or death. Any alterations to this equipment
will void the warranty and may cause a dangerous condition. This appliance
is not intended to be operated by means of an external timer or separate
remote-control system. NEVER make alterations to this equipment. Read the
Installation, Operating, and Maintenance Instructions thoroughly before
installing, servicing, or operating this equipment.

014_020416

WARNING

To avoid burns, DO NOT touch the kettle or any heated surface.
DO NOT place or leave objects in contact with heated surfaces.

013_092414

WARNING

ALWAYS wear safety glasses when servicing this equipment.

010_010914

WARNING

No user serviceable parts inside. Refer servicing to qualified service
personnel.

011_051514

WARNING

Read and understand operator’s manual and all other safety instructions

before using this equipment. To order copies of the operator’s manual go to
gmpopcorn.com or write to Gold Medal Products Co., 10700 Medallion Drive,
Cincinnati, OH 45241 USA 1-(800)-543-0862

022_060215

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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WARNING

DO NOT allow direct contact of this equipment by the public when used in
food service locations. Only personnel trained and experienced in the
equipment operation may operate this equipment.
Carefully read all instructions before operation.

012_010914

WARNING

This machine is NOT to be operated by minors.

007_010914

This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless they
have been given supervision or instruction concerning use of the appliance by a person
responsible for their safety.

Note: Improvements are always being made to Gold Medal’s equipment. This information

may not be the latest available for your purposes. It is critical that you call Gold Medal’s
Technical Service Department at 1-800-543-0862 for any questions about your
machine operations, replacement parts, or any service questions. (Gold Medal
Products Co. does not assume any liability for injury due to careless handling and/or
reckless operation of this equipment.) General images may be used in manual for
reference only.

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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INSTALLATION INSTRUCTIONS

Inspection of Shipment

After unpacking, check thoroughly for any damage which may have occurred in transit. Claims
should be filed immediately with the transportation company. The warranty does not cover
damage that occurs in transit, or damage caused by abuse, or consequential damage due to the
operation of this machine, since it is beyond our control (reference warranty in back of manual).

Manual

Instruction Manual (Part No. 110241) and Parts Manual (Part No. 110242) are provided with
each unit. The manuals cover -600 Series PopClean Elite Poppers beginning with the Model
Series shown below and features a Touch Screen Control Panel:

2011, 2848, 2860, 2872, and 2873 (for 32 oz. Pop-O-Golds)
2911, 2948, 2960, 2972, and 2973 (for 52 oz. Medallions)

The Instruction Manual contains initial setup, installation, and operating instructions for the unit.

Read and understand the Instruction Manual and all other safety instructions before using this
equipment. To order copies of the Instruction Manual (Part No. 110241) or Parts Manual (Part
No. 110242), go to gmpopcorn.com or write to Gold Medal Products Co., 10700 Medallion Drive,
Cincinnati, OH 45241 USA 1-(800)-543-0862.

The Parts Manual contains maintenance and spare parts information intended for qualified
service personnel only; it is not intended for the operator. Qualified service personnel must use
the Parts Manual in combination with the Instruction Manual when servicing the unit for all
installation, operating, cleaning, maintenance, and spare parts replacement information.

Keep the manuals accessible, local inspectors may need to reference the information when
inspecting the popper unit.

This manual covers units with a Touch Screen Control Panel

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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Model Description

The Elite Series PopClean Popper has a uni-body, stainless steel construction, available as an
Updraft or Downdraft Model with either a 32 oz. or 52 oz. Kettle. The Updraft Model exhausts out
the top of the unit. The Downdraft Model exhausts through ductwork which extends down the
side of the unit and vents out a large exhaust door in the cabinet base.

Elite Series PopClean Poppers equipped with an automatic Fire Suppression System have a
manual pull station (some Exports exclude Fire Suppression System). Individual popper features
vary by model, thus images provided throughout the manual are for general overall model
reference only.

Other features and options:

• Touch Screen Control Panel.

o Butterfly or Mushroom Recipes – standard on all units.
o Salt/Sweet (pop in salt or sweet mode) – standard on all units.
o Ability to pop a large or small size batch of popcorn – standard on all units.

• Oil Dispense Unit option (B.I.B or Bucket Pump).

• Butterfly Corn Screen or Mushroom Corn Screen option.

• Sign option (LED or LED Neon) reversible from Front Counter (customer side) to Back

Counter (operator side) of popper.

• Deep Well (ability to adjust corn storage area) – standard on units over 36” (not

available on 36” units).

The 32 oz. and 52 oz. popper units are available in the sizes listed below. Twin Models have 2
kettles, a dual updraft system, and 2 linked Fire Suppression Systems (some Exports excluded).

32 oz. Kettle Model Series: 2011 (36”), 2848 (48”), 2860 (60”), 2872 (72”), 2873 (72” Twin)
52 oz. Kettle Model Series: 2911 (36”), 2948 (48”), 2960 (60”), 2972 (72”), 2973 (72” Twin)

Updraft Unit

Downdraft Unit

Exhaust duct

on side of unit.

Exhaust vents out

cabinet base.

Exhaust vents
out top of unit.

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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Items Included with this Unit

29.6 cc Flavacol
Measure (PN 47681)

Incl. with 32 oz. units,
and 52 oz. units for
Flexi-Pop.

32 oz. Corn Cup

(PN 67905-32)

Incl. with 32 oz. units,

and 52 oz. units for

Flexi-Pop.

18 oz. Corn Cup

(PN 67905-18)

Incl. with 32 oz. units

for Flexi-Pop.

52 oz. Corn Cup

(PN 17757-52)

Incl. with 52 oz.

units only.

Tube Brush (PN 47380)

Flavacol Container

(PN 41752)

1/4 Cup Flavacol
Measure (PN 47169)

Incl. with 52 oz. units.

Jet Scoop

(PN 2072)

50 AMP Receptacle

(PN 82920)

Receptacle Cover

(PN 82922)

Receptacle and Cover included
with Domestic units ONLY.

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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Setup

The Elite Series PopClean popper has been adjusted, inspected, and tested at the factory. The
Kettle is hard wired in the unit, and the exhaust filters are pre-installed and ready for use.
Installation of popper should be performed by qualified service personnel. Read and perform all
Setup steps prior to operating the unit.

1. Remove all packaging and tape.

2. Install unit on a level surface. Sufficient clearance is needed on the side of the popper

with the power supply cord routed from the base.
Units WITH Fire Suppression: A minimum 18” (457.2 mm) clearance is required

between any opening or exhaust duct and a combustible surface, per NFPA 96
Version 2017.

Units WITHOUT Fire Suppression: The Popper must be installed with a minimum 6”

(152.4 mm) clearance to combustible surfaces on the operator’s side and on
top of machine. Updraft models require a minimum of 13” (330.2 mm)
clearance on top of unit for filter access (or appropriate space for popper unit to
be moved to access filters).

3. The unit is equipped with rolling casters. The two casters on the operator (controls)

side have a locking/unlocking feature.

4. The main power cord is located in the cabinet base. Domestic units have a wall

receptacle provided (Twin Models have 2 plugs and 2 receptacles). A secondary,
smaller power cord, located in the cabinet base, is provided for powering the oil
dispense unit (discussed in Step 7).

Before plugging in machine, have a certified electrician install the wall receptacle and
follow all requirements listed in the Electrical Requirements section of this manual.

Units WITHOUT Fire Suppression: Skip to Step 7.
Units WITH Fire Suppression:

With power to the unit, the popper will NOT operate until the ANSUL
system has been charged and activated by an ANSUL Certified
Representative. If connecting the system to the building alarm, see next step

prior to having the ANSUL system activated.

5. If the Fire Suppression System is to be connected to the building alarm, contact a

qualified alarm system technician to make the connection prior to having the Fire
Suppression System armed. (Reference Connecting to a Building Alarm System in the
Fire Suppression System section of this manual.)

6. Have an Ansul Certified Representative charge and activate the Fire Suppression

System (reference the Fire Suppression System section of this manual).

For a local representative, go to www.Ansul.com.

When system is activated, and the Power Switch is turned ON, the cabinet lighting and
sign will turn on. (The unit will not turn on if the fire suppression system is not activated.)

Note: As the popper unit is plugged in (when the Fire Suppression System is armed) a

distinct click can be heard as the Fire Suppression relay kicks in.

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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7. The small power cord (6 pin Jones Plug) is the oil pump harness which supplies power

to the oil dispense unit. The load cell wire harness connects the oil level indicator on
the Touch Screen Control to the load cell sensor for the oil dispense unit.

8. To connect the oil dispense system to the popper, refer to the Bag-in-a-Box or Bucket

Pump Instruction Manual included with the unit. (Generally, poppers with a Bag-in-a­Box option are shipped with the oil dispense unit pre-installed. Bucket Pump units are
shipped separately and must be installed during setup of the unit).

Note: Once popper installation is complete, and the oil dispense unit is attached, the

Oil Level (located on the digital display) can be calibrated. Reference Initial
Startup – User Configuration section of this manual.

9. Open the cabinet base and remove all accessory items from the pull out corn drawer.

10. Units with a Deep Well (48”, 60”, 72” Models only): By default, the unit is shipped

from the factory with the corn pan in a deep well position. If needed, the corn pan may
be raised to an elevated position using the 3 front pins and the 3 back pins as a rest
(see image below).

11. Units with a RH or LH Chute Option: Reference next section for chute installation.

12. After setup, the unit should be cleaned. The kettle has a food grade protective coating

applied to the cooking surfaces, this coating must be removed prior to operating the
unit (see Care and Cleaning section of this manual).

Corn Pan

Deep Well Corn Bin View

3 Back Pins

Used to elevate the Corn Pan

for a shallower Corn Bin.

3 Front Pins

Used to elevate the Corn Pan

for a shallower Corn Bin.

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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Chute Installation

RH or LH Chute option - General RH images shown for installation reference only. Install Chute
Plate in popper cabinet (reference images below).

To install the Chute, position it in the plate opening as shown below, then slide the chute down
into the holding brackets. For use, have a holding bin in place to accept the popped corn from the
chute.

RH Chute shown
installed

Step 1: Position chute end into the side plate as shown.
Step 2: Slide Chute down into the brackets to install.

1

2

Chute Plate

Chute
Brackets

Chute Plate Installation

Chute Brackets

Top channel to
hold glass.

Use bracket holes
to mount Chute to
popper corner
posts.

Chute Plate View

To install Chute Plate:

Remove 2 corner post
screws on each side,
then reuse screws to
fasten the Chute Plate
in position as shown.

Corner Post

Chute Installation

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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Electrical Requirements

Emissions listing for Updraft and Downdraft units:

Updraft: 3.6 mg particulates/cubic meter of exhaust air
Downdraft: 1 mg particulates/cubic meter of exhaust air

The following power supply must be provided:

Note: Twin Models have two kettles, a dual updraft system, and two linked fire

suppression systems (some Exports exclude Fire Suppression System). Two plugs,
one for each side of popper, are supplied with Twin Models (Domestic units
include two wall receptacles).

DOMESTIC UNITS: 120/208 or 120/240 V~, 60 Hz

(reference unit Data Plate for Wattage requirement)

Twin Models are supplied with two plugs, one for each side of popper.
Domestic units are designed to operate on single phase, 50 AMP, 4 wire supply, 120/208

or 120/240 V~ (2 Hot, 1 Neutral, 1 Ground). All electrical components in this machine are

120 V (motors, heat elements, lights, etc.) and therefore require “Hot to Neutral” connection

(NOT “Hot to Hot”). A 50 AMP wall receptacle (NEMA 14-50) is supplied with the machine.
The receptacle will accept the attachment plug on the machine and must be used; reference
the Receptacle Wiring Diagram for NEMA 14-50 for receptacle installation instructions.

EXPORT UNITS: 220-230 V~, 50/60 Hz (reference unit Data Plate for Wattage requirement)

Potential Electrical Variations: 220 V~, 60 Hz

Twin Models are supplied with two plugs, one for each side of popper.
Export units are designed to operate on single phase, 16 AMP, 4 wire supply, 230 V~

(2 Hot, 1 Neutral, 1 Ground). All electrical components in this machine are 230 V (motors,

heat elements, lights, etc.) and therefore require “Hot to Neutral” connection (NOT “Hot to
Hot”). A certified electrician must supply and install the wall receptacle for this unit;

reference the Receptacle Wiring Diagram for Export Units.
Australia - 52 oz. units are designed to operate on single phase, 36 AMP, 2 wire supply,

plus ground. All electrical components in machine are 230 V (motors, heat elements,
lights, etc.) A certified electrician must supply and install the wall receptacle for this unit.

DANGER

Machine must be properly grounded to prevent electrical shock to personnel.
Failure to do so could result in serious injury, or death.
DO NOT immerse any part of this equipment in water.
DO NOT use excessive water when cleaning.
Keep cord and plug off the ground and away from moisture.
Always unplug the equipment before cleaning or servicing.
Make sure all machine switches are in the OFF position before plugging the
equipment into the receptacle.

008_051514

A certified electrician must furnish sufficient power for proper machine operation and install any
supplied receptacle (reference unit Data Plate for model specific Volts AC, Hertz, and Wattage

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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requirements). We recommend this equipment be on a dedicated and protected circuit. Failure
to wire properly will void the warranty and may result in damage to the machine. It is Gold Medal
Products Co.’s recommendation that this machine be plugged directly into a wall outlet. The use of
extension cords is not recommended due to safety concerns, and may cause sacrificed and/or
reduced performance. Make sure cord is located to prevent a trip hazard or unit upset.

Receptacle Wiring Diagram for NEMA 14-50 (Domestic)

A certified electrician must follow the IMPORTANT instructions below for installation of the
NEMA 14-50 Receptacle (Gold Medal Item No. 82920) provided with the unit.

If the receptacle is wired incorrectly, the heat elements/kettle and other electrical components
could be at 208 or 240 V potential instead of the needed 120 V, resulting in excessive temperatures
in the heat elements (i.e.: kettle) and possible fire, and/or damage to electrical components.

Receptacle Wiring Diagram (for Export Units – except Australia)

A certified electrician must supply and install the required wall receptacle for this unit, follow
the IMPORTANT instructions shown.

This unit is designed to operate on single phase, 16 AMP, 4 wire supply. All electrical
components in this machine are 230 V. If the receptacle is wired incorrectly, the heat
elements/kettle and other electrical components could be at 400 V potential instead of the
needed 230 V, resulting in excessive temperatures in the heat elements (i.e.: kettle) and possible
fire, and/or damage to electrical components.

3P+N+E IEC 309 Receptacle - Front and Back View

PE-G

L2

L1

Connect to Black

(Hot) Wire

Connect to Brown
(Hot) Wire

Connect to
Green/Yellow
(Ground) Wire

Connect to Blue

(Neutral) Wire

L3

N

Not Used

(If 5 wires provided,

connect Grey here.)

NEMA 14-50 Receptacle - Front and Back View

Connect to Green
(Ground) Wire

Connect to Red
(Hot) Wire

Connect to Black

(Hot) Wire

Connect to White

(Neutral) Wire

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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Before You Plug In Machine

1. Make sure all machine switches are OFF before plugging equipment into receptacle.

2. Make sure wall outlet can accept the grounded plugs (where applicable) on the power

supply cord.

3. The wall outlet must have the proper polarity. If in doubt, have a competent

electrician inspect the outlet and correct if necessary.

4. DO NOT use a grounded to un-grounded receptacle adapter (where applicable).

5. Install unit in a level position.

CAUTION

If the supply cord is damaged, it must be replaced by Gold Medal Products Co.,
its service agent or similarly qualified persons in order to avoid a hazard.

039_080614

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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Fire Suppression System

(some Exports excluded)

Information in this section is intended for reference use by an Ansul Certified Representative ONLY,
for units equipped with a Fire Suppression System (some Exports exclude Fire Suppression System).

The Elite Series PopClean Poppers must be properly installed observing all minimum clearances
(reference Setup section) and have all electrical requirements met prior to the activation of the
Fire Suppression System (reference Electrical Requirements section). If the system is to be
connected to the building alarm, contact a qualified alarm system technician to make the
connection prior to having the Fire Suppression System activated (reference below Connecting
to a Building Alarm System).

The Elite Series Popper is equipped with an ANSUL R-102 Fire Suppression System. All
components are in accordance with the Ansul R-102 specifications and are tested and approved
by Intertek-ETL to U.L. Standard 710B.

The Fire Suppression System is fully assembled and a tank is provided for the liquid fire
suppressant agent, ANSULEX (the tank must be charged with agent by an Ansul Certified
Representative ONLY). The unit will not turn on if the Fire Suppression System is not activated.

As the popper unit is plugged in (when the Fire Suppression System is armed) a distinct click can
be heard as the Fire Suppression System relay kicks in.

Note: Machine will not operate until the Ansul System has been charged and

activated by an Ansul Certified Representative. For a local representative, go
to www.Ansul.com. If connecting to the building alarm system, this “tie-in”
must be made prior to activating the Fire Suppression System.

System Operation and Maintenance

In the event of a fire, the system will automatically activate the Fire Suppression System;
however, if the operator chooses, they can operate the system by pulling the manual pull. The
automatic system utilizes temperature rated fusible links found throughout the Fire Suppression
System. A link (or multiple links) will break in a fire and trigger the automatic Fire Suppression
System to deploy. These links must be inspected and/or serviced by an Ansul Certified
Representative ONLY.

Maintenance must be routinely performed on this system (and in the event of a fire), by an Ansul
Certified Representative; they will advise on the frequency of inspections required. The
representative will thoroughly inspect the entire Fire Suppression System, replace any needed
components, then recharge the system, and ensure it is operational. In the event the system has
been discharged, the Ansul Certified Representative will need to flush the pipes and reactivate
the system.

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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Connecting to a Building Alarm System

The Fire Suppression System is equipped with the necessary components to be connected into

the building’s alarm system (optional). Have a qualified alarm system technician make the
connection. Once “tied in”, the building alarm will be activated if the Fire Suppression System is

triggered.

The alarm system connections are located in the fire suppression components compartment in
the base of the popper. To access this compartment, remove the oil dispense unit, then remove
the cover plate to view the limit switches. The left limit switch is for the popper, the right switch
is for wiring the building alarm (optional). Once the alarm connection is complete, the unit can
be charged and activated.

Limit Switch
for Popper

Connecting to a Building Alarm

Limit Switch for Building
Alarm Connection

Normally
Closed

Normally
Open

Common

Limit Switch Side View

Fire Suppression Components
Compartment – Interior View

CO2 Cartridge
Interlock Switch

(this switch is not
used)

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

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Components for the Fire Suppression System

The following information is intended for reference use by an Ansul Certified Representative ONLY.

Spray Nozzles – Two types used (1N and 2W). Nozzles located near the kettle, in filter system,

and near oil dispense unit. Reference Nozzle and Fusible Link Locations section for
individual nozzle type and location on either an Updraft or Downdraft Model.

1N Spray Nozzle (Gold Medal Part No. 62001; Ansul Part No. 419346)
2W Spray Nozzle (Gold Medal Part No. 62786; Ansul Part No. 439840)

All nozzles must be equipped with a blow off cap to protect the spray opening (Gold
Medal Part No. 62004; Ansul Part No. 433208). Cap should be kept on nozzle at all times,
unless forced off during a system deployment.

280°F High Temperature Fusible Link (Gold Medal Part No. 62064; Ansul Part No. 439087) -

Reference Nozzle and Fusible Link Locations section for individual link location on either
an Updraft or Downdraft Model.

Updraft Models (single kettle) – 2 high temperature links used (one for the kettle)
Updraft Models (twin kettle) – 3 high temperature links used (one for each kettle)
Downdraft Models (single kettle) – 3 high temperature links used (one for the kettle)

3 Gallon Tank (Gold Medal Part No. 62513; Ansul Part No. 429862) – Agent tank is located in

the fire suppression component’s compartment, behind the oil dispense unit in the cabinet
base. To open compartment, remove the oil dispense unit, then remove the access panel.

CO2 Cartridges

Ansul Part No. 101-20 is the CO2 cartridge used on single kettle, Elite Series Poppers.
Ansul Part No. 101-30 is the CO2 cartridge used on twin kettle, Elite Series Poppers.

Manual Pull Station – (Gold Medal Part No. 62009; Ansul Part No. 434618)

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
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Nozzle and Fusible Link Locations

Each Updraft and Downdraft PopClean Popper is equipped with spray nozzles and temperature
rated fusible links located throughout the Fire Suppression System. This section describes the
nozzle and link types and locations on Updraft and Downdraft Models.

280°F Fusible Link

High temperature rated link
for first response to a kettle
fire (one for each kettle).

Fire Damper

In the event of a fire in the blower compartment,
the Fire Damper will close to prevent flames
from escaping the unit.

Updraft Models – Spray Nozzle and Fusible Link Locations

Updraft units have 2 Fusible Links (3 Fusible Links on Twin Models) and 5 Spray Nozzles (9 Spray
Nozzles on Twin Models).

2W Spray Nozzle

(two nozzles used
for each kettle)

2W Spray Nozzle

2W Spray
Nozzle

Link

1

Link

2

280°F Fusible Link

High temperature rated
link (located in cabinet
base) for oil supply fire
detection. To access,
remove oil dispense unit.

1N Spray Nozzle

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Downdraft Models – Spray Nozzle and Fusible Link Locations

Downdraft units have 3 Fusible Links and 6 Spray Nozzles.

280°F Fusible Link

High temperature rated
link for first response
to a kettle fire (located
above kettle).

2W Spray Nozzle

(two nozzles used
for kettle)

2W Spray Nozzles

2W Spray
Nozzle

280°F Fusible Link

High temperature rated link
(located in ductwork) for filtration
system fire detection. To access,
remove the Baffle Filter.

Link

1

Link

2

280°F Fusible Link

High temperature rated
link (located in cabinet
base) for oil supply fire
detection. To access,
remove oil dispense
unit.

Fire Damper

In the event of a fire in the blower
compartment, the Fire Damper
will close to prevent flames from
escaping the unit. To access, open
the vented panel door.

1N Spray Nozzle

Link

3

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Filter System

The popper is equipped with an efficient 3 stage filtration system. All filters must be installed
correctly, the filter door must be closed, and NO filter system errors shown on the display for the
Filter System and Kettle Heat to operate.

Note: Unit has a Filter Timeout feature which automatically shuts the Filter System off

after an allotted period of idle time (no popcorn popped). Default timeout is 15
minutes (to adjust the timeout setting, refer to Navigating the Touch Screen
Control section N7.10 User Configuration).

Each filter and the filter door have a corresponding interlock switch which must be engaged for
the kettle to heat. A filter/interlock issue will be indicated on the display (reference the Filter
System Error Code Explanation Table on next page).

Always keep a spare set of filters on hand. When the display shows a Change Filter Error (indicating
insufficient filter efficiency), THE FILTER SYSTEM AND KETTLE HEAT WILL NOT OPERATE
until the Box and/or HEPA Filters are changed.

Generally, the HEPA Filter will last longer than the Box Filter. When the display indicates Change
Filter, replace the Box Filter; the next time Change Filter is indicated, replace both filters
(depending on usage, this scenario may not always occur). Reference the Updraft or Downdraft
Filter section accordingly for filter access and installation.

Note: Popping sugar corn will greatly reduce the life of the filters.

Filter Types

Updraft Filters

Baffle Filter
(Filter is washable.)

Updraft Box Filter (12x24x4)

(Replaceable ONLY, DO NOT
attempt to clean this filter.)

HEPA Filter
(Replaceable ONLY, DO NOT
attempt to clean this filter.)

Baffle Filter

(Filter is washable.)

Filter Plug shown installed.
Filter Plug is reusable.

Downdraft Filters

(Replaceable ONLY,
DO NOT attempt to
clean this filter.)

Filter Plug

HEPA Filter

(Replaceable ONLY, DO NOT
attempt to clean this filter.)

Downdraft
Box Filter

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Filter System Error Code Explanation Table

After changing a filter(s) or correcting a filter system error code, turn the Power Switch OFF
then back ON to reset the display screen.

Error Code

Display View

Explanation - Solution

Error Code 10

Check Filter

E10

Error: Check Filter

(Filters need to be cleaned

soon.)

Indicates pressure switch detects Box and HEPA Filter
efficiency is reduced to less than 80%. Unit will still operate
but have replacement filters available for use when needed.

• Press (OK) to return to cooking screen.

• Otherwise, error screen goes away when cooking screen

advances to the next phase.

Error Code 11

Change Filters

Change Filters

Air filters need to be

changed!

Indicates pressure switch detects Box and HEPA Filter
efficiency is reduced to less than 75%. When a Change Filter
error is displayed, THE FILTER SYSTEM AND THE KETTLE
HEAT WILL NOT OPERATE until the Box and/or HEPA Filters
are changed.

If the Change Filters error occurs during a popping cycle, THE
FILTER SYSTEM AND KETTLE HEAT ARE SHUT OFF AND
COOKING IS STOPPED.

• Press (OK) to go to Settings screen (for service

technician or manager only, passcode required to access
additional screens).

• Otherwise, turn machine OFF, change the Box and HEPA

Filters, then turn machine back ON. Reference the Updraft
or Downdraft Filter section accordingly.

Error Code 12

Filter Door Open

E12

Error: Filter Door open
(Turn machine OFF and

check filter door on top of

machine. If problem

persists, call Service.)

Indicates the Filter Door interlock switch is NOT engaged.

• Press (OK) to go to Settings screen (for service

technician or manager only, passcode required to access
additional screens).

• Otherwise, turn machine OFF, fix issue as noted below, then

turn machine back ON.
To fix a Filter Door issue (reference the Updraft or

Downdraft Filter section accordingly):

• Make sure the door is closed so the door tab engages

the interlock switch.

• Make sure EACH compression knob is fully twisted

clockwise to lock it in place.

Error Code 13

Baffle Filter

E13

Error: Baffle Filter

(Turn machine OFF and

verify baffle filter is in

place. If problem persists,

call Service.)

Indicates the Baffle Filter is not installed, or the interlock
switch is NOT engaged.

• Press (OK) to go to Settings screen (for service

technician or manager only, passcode required to access
additional screens).

• Otherwise, turn machine OFF, install the baffle filter or

make sure it engages the interlock, then turn machine back
ON. Reference the Updraft or Downdraft Filter section
accordingly for instructions on filter installation.

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Error Code 14

Box Filter

E14

Error: Box Filter

(Turn machine OFF and

verify baffle filter is in

place. If problem persists,

call Service.)

Indicates the Box Filter is not installed, or the interlock switch
is NOT engaged.

• Press (OK) to go to Settings screen (for service

technician or manager only, passcode required to access
additional screens).

• Otherwise, turn machine OFF, install the box filter or make

sure it engages the interlock, then turn machine back ON.
Reference the Updraft or Downdraft Filter section
accordingly for instructions on filter installation.

Error Code 15

HEPA Filter

E15

Error: HEPA Filter

(Turn machine OFF and

verify HEPA filter is in

place. If problem persists,

call Service.)

Indicates the HEPA Filter is not installed, or the interlock
switch is NOT engaged.

• Press (OK) to go to Settings screen (for service

technician or manager only, passcode required to access
additional screens).

• Otherwise, turn machine OFF, install the HEPA filter or

make sure it engages the interlock, then turn machine back
ON. Reference the Updraft or Downdraft Filter section
accordingly for instructions on filter installation.

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
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Updraft Filters

After changing filter(s) or correcting a filter system error code, turn the Power Switch OFF then
back ON to reset the display screen. Allow kettle to cool completely before accessing filters.

BAFFLE FILTER

To Remove the Baffle Filter:

1. Lift filter towards top of popper.

2. Swing bottom end clear of mounting

brackets and remove filter.

3. Reinstall in reverse order. Filter

holes should face outward to properly
drain into grease tray; make sure a
clean grease tray is in place. Ensure the
filter engages the interlock switch.

4. RESTART popper to clear error.

BOX FILTER and HEPA FILTER

To remove the Box Filter:

1. Rotate the six Compression Knobs counter-

clockwise, then lift off the Filter Door (door
MUST be reinstalled, so tab engages interlock,
then FULLY turn knobs clockwise to close).

2. Lift Box Filter out to remove (see image above).

To reinstall: Carefully slide the Box Filter in and
ensure the filter engages the interlock switch.

All filters MUST be properly installed, and all interlocks MUST be engaged for the popper to
operate. The display will show a filter system issue - to continue operation, recheck the indicated
filter or filter door and ensure the interlocks are engaged (reference images below).

2

1

Install Filter with
holes facing out.

Baffle Filter

Grease Tray

Baffle Filter Interlock

Compression Knob

Filter Door (Door Tab MUST engage Interlock)

Box Filter

HEPA Filter

Box Filter
Interlock

Filter Door Interlock

(Door Tab MUST engage)

HEPA Filter Interlock

To remove the HEPA Filter:

3. With the Box Filter removed, shift the

HEPA Filter over until it clears the door
opening, then lift out to remove.

4. Carefully reinstall in reverse order

and ensure filters engage interlock
switches.

5. RESTART popper to clear error.

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
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Downdraft Filters

After changing filter(s) or correcting a filter system error code, turn the Power Switch OFF then
back ON to reset the display screen. Allow kettle to cool completely before accessing filters.

08

All filters MUST be properly installed, and all interlocks MUST be engaged for the popper to
operate. The display will show a filter system issue. To continue operation, recheck the indicated
filter or filter door and ensure the interlocks are engaged.

BAFFLE FILTER

To remove the Baffle Filter:

1. Lift filter towards top of popper.

2. Swing bottom end clear of mounting

brackets and remove filter.

3. Reinstall in reverse order. Filter

holes should face outward to
properly drain into grease tray; make
sure a clean grease tray is in place.
Ensure the filter engages the interlock
switch.

4. RESTART popper to clear error.

BOX FILTER and HEPA FILTER

To remove the Box Filter:

1. Rotate the three Compression

Knobs counter-clockwise to open
the Filter Door (close door to
engage interlock, then FULLY turn
knobs clockwise).

2. Slide Box Filter out to remove.

When reinstalling Box Filter: The
Filter Plug must be oriented on the
side shown to activate the Interlock
Switch. Carefully slide filter in along
guide rails ensuring the Filter Plug
correctly engages the interlock
switch.

To remove the HEPA Filter:

3. With the Box Filter removed, lift the

HEPA Filter up until it clears the
door opening, then remove.

4. Carefully reinstall in reverse order;

ensure filters engage interlock
switches.

5. RESTART popper to clear error.

2

1

Baffle Filter

Install Filter with
holes facing out.

Compression Knobs

Filter Door

Filter Plug (When reinstalling, ensure Interlock

Switch correctly engages Filter plug.)

Grease Tray

Box

Filter

Baffle Filter Interlock

HEPA Filter Interlock

HEPA Filter

Box Filter Interlock

Door
Interlock

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
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OPERATING INSTRUCTIONS

Controls and Their Functions

MAIN POWER SWITCH

Two position, ON/OFF rocker switch - supplies power to the display, sign, and interior
cabinet lights. LED switch light ON indicates there is power to these features. (Twin
Models have an additional left hand side Power Switch and Touch Screen to control the
LH Kettle, LH Oil Unit, and LH Filter System.)

CIRCUIT BREAKERS

Two mini Circuit Breakers are located on the control panel, to protect the popper unit from
an overload condition. If unit is plugged in, but the kettle agitator or oil system does not
come on when activated, then the circuit breaker(s) may be tripped. (Reference the
Troubleshooting section of this manual).

USB PORT

Used for updating software and to upload/download information for the machine ONLY. This
is NOT a charging port!

TOUCH SCREEN CONTROL PANEL

The Touch Screen Control Panel provides easy screen navigation through popper functions
to pop popcorn and adjust unit settings. Reference Introduction to the Touch Screen
Control section on the next page for a basic description of the equipment and controls.

MANUAL PULL (for Fire Suppression System – some Exports excluded)

Pull Station for the operator to manually activate the Fire Suppression System.

Note: In the event of a fire, the system will automatically activate the Fire Suppression

System; however, if the operator chooses, they can operate the system by pulling
the manual pull.

Control Panel View

Fire Suppression Manual Pull

(if equipped)

Circuit Breakers

Touch Screen Control

USB Port
(this is NOT a charging port)

Main Power

Switch

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
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Introduction to the Touch Screen Control

The popper is equipped with a Touch Screen Control Panel. This section introduces the control
and provides basic screen descriptions to navigate the control for general operation. For an
expanded description and for programming needs, reference Navigating the Touch Screen
Control section.

The control can be set up for use in STANDARD MODE or THEATER MODE.

• Standard Mode (default setting): Allows menu access to operator for screen navigation

and programming.

• Theater Mode: Allows operator access to popping corn functions only; selecting a recipe

and access to all other functions requires a Manager’s passcode.

Splash Screen: Screen viewable upon turning the Power Switch ON (shows countdown for

initializing system).

Home Screen: Customized for STANDARD or THEATER Mode

To change mode, reference Navigating the Touch Screen Control section N7.10 User Configuration. (Theater

Mode requires a Manager’s Passcode to access the Main Menu.)

Equipment Button

Manually turn

equipment OFF/ON

(reference next page)

Status Bar (reference for operation
prompts and popper status)

Clock
Software Version

Function Selection

(Operations available

within a Mode – blocked

operations are dimmed)

Menu Button

(Standard Mode)

Lock Button
(Theater Mode)

Requires Manager’s

Passcode to access.

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Equipment Controls Screen: Manually activate/deactivate an equipment selection.

The Equipment Control screen is accessible from various screens to manually activate or deactivate an
equipment selection. To manually change a selection, reference the information below. For a full
description of each equipment control, reference Navigating the Touch Screen Control section N6
Equipment Controls.

FILTER SYSTEM – Equipped with a timeout feature which automatically shuts the Filter System off after an

allotted period of idle time (no popcorn popped). If the Filter System is turned off during a cook cycle,
the kettle heat will shut off.

KETTLE HEAT – Automated by the cooking cycle (blocked from manual operation, selection is always dimmed).
STIR MOTOR (in kettle) – If the Stir Motor is turned off during a cook cycle, the kettle heat will shut off.
POPCORN CRISPER – Powers crisper in corn staging area (for Twin Units - RH Touch Screen controls the crisper).
OIL MASTER – Supplies power to the oil unit (Bag-in-a-Box or Bucket Pump).

Important Note: To stop oil flow at any time, turn Oil Master OFF.

To Pop Corn:

When a recipe is selected the equipment is automatically turned ON. The Kettle Heat, Stir Motor, and
Filter System MUST BE ON to pop corn. To manually turn the crisper OFF for a cook cycle, reference

the instructions below.

Manually turn Popcorn Crisper OFF/ON and continue a cook cycle:

Any manual adjustments made on this screen will revert to the default setting after each batch of
popcorn is popped.

1. Select desired recipe (on Recipe Selection screen).

2. Press OK to proceed to Cook screen and begin kettle heating.

3. Once on the Cook screen, press the Equipment Button.

4. Press Popcorn Crisper button to turn it OFF/ON, then exit to return to cook screen with kettle

heating.
IF Filter System or Stir Motor is turned OFF during a cook cycle, the kettle heat will shut OFF

and the cook cycle will stop (on exit, the screen reverts to Recipe Selection).

Exit Button

(returns to
previous screen)

Selection Indicator

Light (ON indicates

selection is active)

Equipment Selection

(press to activate/

deactivate)

Blocked selection(s) are

dimmed.

Note: For ALL selections, allow adequate time for the

selection(s) to register prior to exiting the screen.

If Filter System or Stir Motor are

turned OFF during a cook cycle,

the kettle heat will shut OFF!

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Cook (Recipe Selection Screen):

Standard Mode – Press button to select a Corn Type, Flavoring, and Load Size, then press OK to proceed.
Theater Mode – (Recipe selections are preset) Press OK to proceed.

Recipe Selected

(Displays corn type,

flavor, load size, and oil

volume.)

To adjust oil volume:

Reference Navigating

the Touch Screen

Control section N7.3
Recipes.

OK (Accept
recipe, proceed
to Cook screen)

Select a Corn Type

(Butterfly or Mushroom)

Select a Flavoring

(Salt or Sweet)

Select a Load Size

(Large or Small)

Cook Screens: A cook cycle is started, kettle begins heating.

Pause Button

(Stops heating and

returns to Recipe
Selection screen)

Current Temp

(Displays the
current kettle
temperature)

Popping Cycle Status (Visual indicator of cycle
progression from preheating through kettle dump)

Oil Reserve

(Displays approx.

percentage of oil
remaining)

Equipment Button

(Manually turn

equipment OFF/ON)

Cook Screens Progress through the Cook Cycle

Press OK to proceed through the cook cycle, otherwise a warning signal may be indicated, then kettle

heat will shut down.

Dump Kettle

Prepare
Ingredients

Add Corn &
Flavacol

Dispense Oil

Add Flavoring

(Sweet Mode Only)

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Initial Startup – User Configuration

The Elite Touch Screen PopClean Popper has been programmed at the factory with default
system settings for operation mode, oil calibration, recipe settings, and additional unit settings.

For Initial Startup of a New Unit

1. User Configuration - For initial setup of a new unit (or for replacement software boards)

review the default settings shown below and adjust (if needed). For a full description of each
setting, reference Navigating the Touch Screen Control section N7.10 User Configuration.

To open User
Configuration
Screens:

Operation (Default Setting)

Option

User Config.

Screen 1

1. Unit Name:

Enter name for unit, if desired.

2. Operational Mode: (default is Standard)

• STANDARD Mode: Allows menu access to the

operator for screen navigation, recipe selection, and
programming.

• THEATER Mode: Allows operator access to popping

corn functions ONLY; selecting a recipe and access
to all other functions requires a Manager’s password.

Standard or Theater

3. Temperature Mode: (default is °F)

°F or °C

4. Screensaver: (default is ON)

ON or OFF

5. Screensaver timeout (minutes): (default is 15 min.)

Press ▲ or ▼ to adjust.

6. Filter timeout (minutes): (default is 15 min.)

(number of minutes without a cook cycle, before filter
system is automatically shut OFF).

Press ▲ or ▼ to adjust.

7. Crisper System ON/OFF: (default is Automatic)

(Crisper turns ON automatically when a cook cycle is
started).

Manual or Automatic

8. Time: (preset at factory, displayed in Status Bar).

Select to enter time (00:00).

9. Date: (preset at factory)

Select to enter date

(00/00/0000).

10. Clock Type: (default is 12 Hour)

12 Hour or 24 Hour

11. Beep Volume: (preset at factory)

Slider adjusts from low to high.

12. Brightness: (preset at factory)

Slider adjusts from low to high.

13. Cook Log Date: (synchronizes the cook cycle date

when any user configuration date change is made)

Press Set Cook Log – Today

To EXIT Config.

Press Menu button , then select Home.

3 1 4 5 2

Press to

show User

Config. Screen 2

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
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2. Oil System Calibration - Allows popper to display percentage of oil remaining in oil unit. For a

full description, reference Navigating the Touch Screen Control section N7.1 Oil System Calibration.

To open OiL level
Calibration Screen:

Bag-In-A-Box

Oil Calibration:

1. Load 1 FULL box of oil, then

press OK (sets oil at 0%).

2. Load 2nd FULL box of oil, then

press OK (sets oil at 100%).

3. Press OK to confirm

calibration complete.

Bucket Pump

Oil Calibration:

1. Have an EMPTY bucket of oil

in unit, then
press OK (sets oil at 0%).

2. Load a FULL bucket of oil

in unit, then
press OK (sets oil at 100%).

3. Press OK to confirm

calibration complete.

3. Oil Pump Calibration - Sets oil volume dispensed in 10 seconds of pump run time. For a full

description, reference Navigating the Touch Screen Control section N7.2 Oil Pump Calibration.

Bag-In-A-Box - On Settings screen, select Oil Pump Calibration.

Allow kettle to cool completely prior
to taking volume measurements.

Calibrate B.I.B.

Oil Pump:

1. Hold a cup under the oil delivery

tube in popper, press OK.

2. Press OK to dispense oil

(hold cup till dripping ends).

3. Compare oil measurement to

volume shown.

4. If correct, press OK; RESTART unit.

If needed, adjust vol. shown,
press ▲ or ▼ to match volumes,
then press OK, then RESTART unit.

1 2 3

Press ▲ or ▼ to adjust.

OK Button

OK Button

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
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Bucket Pump - On Settings screen, select Oil Pump Calibration.

Allow kettle to cool completely prior
to taking volume measurements.

Calibrate Bucket

Pump:

1. Hold a cup under the oil delivery

tube in popper, press OK.

2. Press OK 1 to begin dispensing oil.

Press OK 2 when oil STARTS flowing

(hold cup till dripping ends). Button
shows time it took to prime the
oil line.

3. Compare oil measurement to

volume shown.

4. If correct, press OK; RESTART unit.

If needed, adjust volume shown.
Press ▲ or ▼ to match volumes,
then press OK; RESTART unit.

Press ▲ or ▼ to adjust.

Seconds to prime oil

line (ex: 19 = 1.9 sec.).

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
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QUICK Reference

Popping Instructions

This is a QUICK reference for popping instructions. For a full description of each cooking screen,
reference EXPANDED Instructions on next page.

1. Turn Power Switch ON.

2. On Home Screen, press Cook.

Note: Reference Status Bar for operation prompts.

3. Theater Mode (Recipe is preselected): Press OK to proceed.

Standard Mode: Select recipe desired.

Press OK.

4. Kettle begins preheating.

5. Prepare Corn and Flavacol

(DO NOT add Flavacol for SWEET Mode.)

On prompt, load corn and Flavacol, then close lid.

Press OK

6. Press OK to dispense oil automatically, OR

Manually pour in oil (DO NOT press OK if oil is added manually).

7. If applicable, add Sweet Flavoring.

Press OK

Caution: Do not open kettle lid to add sugar if popping has

started as injury may result.

8. Dump the kettle.

Press OK

9. To repeat the same recipe: Press OK for YES;

Press X for NO

1

3

2

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
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EXPANDED Reference

Popping Instructions

This section provides a full description for each cooking screen shown in the Popping Instruction
Quick Reference on the previous page. Use the corn, salt, and oil measure provided to prepare

ingredients per Gold Medal recommendations below.
Popcorn popped in coconut oil stays fresh longer and does not leave black deposits in the kettle

like other oils. Use only top quality, fresh popcorn from reputable suppliers.

Salted Popcorn: Use flavored and colored coconut oil.
Glaze Pop: Use white coconut oil (colored oil can change the popcorn color). Glaze Pop cooks

directly in the kettle. DO NOT use popcorn seasoning salt when popping Glaze Pop.

Raw Popcorn Charge:

Use large or small corn measure provided according to load size (reference
Step 3 below for 52 oz. Sweet Mode notes).

Oil Volume:

Oil volume is approx. 30% of corn amount.

Flavacol (Salt) Amount:

Use large or small Flavacol scoop provided (DO NOT add Flavacol for SWEET Mode)

Glaze Pop/Sugar Amount:

Use amount equal to 1/2 the quantity of corn (reference instructions on product).

Note: When using coconut oil, be sure the oil is liquid. To check oil, reference Navigating

the Touch Screen Control section N3 Cleaning/Oil Pump.

1.

Turn Power Switch ON.

2.

On Home Screen, Press Cook.
(Theater Mode – blocked selections are greyed out/locked.)

Note: Reference Status Bar for operation prompts and

popper status information.

3.

Theater Mode (Recipe is preselected): Press OK to proceed.

Standard Mode: Select Recipe desired.

3.1 Select a Corn Type (Butterfly or Mushroom)

3.2 Select a Flavoring (Salt or Sweet)

3.3 Select a Load Size (Large or Small)

3.4 Press OK to proceed.

Raw Corn used per Load Size:

Kettle Size

Large Load

Small Load

52 oz. Kettle

52 oz.

32 oz.

32 oz. Kettle

32 oz.

18 oz.

Notes for 52 oz. Kettles ONLY:

• In Mushroom-SWEET Recipe, a LARGE LOAD uses 32 oz. of corn; SMALL LOAD uses 20 oz. of corn.

• Tip for Mushroom-SALT Recipe: If desired popping result is not being achieved when popping a

large 52 oz. load, then try popping a small 32 oz. load.

1 3 2

For 52 oz. SWEET,
see note below.

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4.

Kettle begins preheating (the Filter System, Kettle Heat, Stir Motor,
Popcorn Crisper, and Oil Master automatically turn ON).

4.1 If desired, manually turn Popcorn Crisper OFF(ON),

reference steps below.

4.2 To stop the cycle, press Pause Button.

Manually turn Popcorn Crisper OFF(ON):

1. Press Equipment Button to bring up Equipment Controls.

2. Press Popcorn Crisper button to turn it OFF(ON), then

press X to return to cook screen with kettle heating.
IF Stir Motor or Filter System are turned OFF during a

cook cycle, the kettle heat will shut off and cycle will stop.

5.

Corn and Flavacol

5.1 Prepare Corn for load size (see table in Step 3) and

Flavacol (use large or small scoop provided accordingly).
DO NOT add Flavacol/salt for SWEET Mode.

5.2 On prompt, Load corn and Flavacol (for Salt Mode only);

then close lid.

• If corn is not loaded, Status Bar turns yellow and beep

becomes a solid tone to indicate action is needed.

• If corn is still not loaded, Status Bar turns red

indicating kettle will be shut down (after a kettle
shutdown error, press lock button to exit and
return to Home Screen).

5.3 Press OK, to continue the popping cycle.

6.

Add Oil.

6.1 On prompt: Press OK to dispense oil automatically, OR

manually pour in oil, then close lid. DO NOT press OK if
oil is added manually (the kettle will sense that oil has
been added and cooking will continue).

• If oil is not loaded, Status Bar turns yellow and beep

becomes a solid tone to indicate action is needed.

• If oil is still not loaded, Status Bar turns red

indicating kettle will be shut down (after a kettle
shutdown error, press lock button to exit and
return to Home Screen).

6.2 Press OK, to continue the popping cycle.

Notes for Oil Volume and Oil Reserve Amount:

• Oil volume dispensed for each recipe is preset. To adjust the default oil volume setting, refer to

Navigating the Touch Screen Control section N7.3 Recipes.

• As you are popping corn, note the approximate oil reserve remaining. To reload oil, reference the

Instruction manual for the oil unit.

Oil Reserve

(approx. percent remaining)

Equipment Button

Pause Button

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7.

If applicable, add Sweet Flavoring.

7.1 On prompt, add Glaze Pop, then close lid (use amount

equal to half the quantity of raw corn or reference
recommended amount on product).

Caution: Do not open kettle lid to add sugar if popping has

started as injury may result.
If popping has started, finish the cycle without

sugar. Then, on following batches, add sugar
right after adding oil (this scenario may require
extra cleaning).

When using sugar, use Compound “S” to help keep the
kettle clean.

• If flavoring is not loaded, Status Bar turns yellow to

indicate action is needed.

• If flavoring is still not loaded during the prompt,

screen returns to popping cycle and FLAVORING
SHOULD NOT BE ADDED.

7.2 Press OK, to continue the popping cycle.

8.

Dump the kettle.

8.1 On prompt, dump the kettle.

• If kettle is not dumped, Status Bar turns yellow and

beep becomes a solid tone to indicate action is needed.

• If kettle is still not dumped, Status Bar turns red

indicating kettle will be shut down (after a kettle
shutdown error, press lock button to exit and
return to Home Screen).

8.2 Press OK.

9.

Screen prompts to repeat recipe, YES or NO?

To repeat the same recipe, press OK.
To change recipe or stop cooking, press X
If no selection is made the screen reverts to the Home

screen.

10.

When finished popping for the day, turn off any un-needed equipment (if needed, Oil Master may be left on to
prevent coconut oil from congealing).

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Navigating the Touch Screen Control

Navigation instructions on operating the Touch Screen Control Panel can be set up for use in
STANDARD MODE or THEATER MODE.

• Standard Mode (default factory setting): Allows menu access to screen navigation and

programming.

• Theater Mode: Allows operator access to popping corn functions ONLY, and blocks

access to all other popper functions without a Manager’s Passcode.

This section expands on the introductory section which provided general instructions to turn
equipment ON/OFF and introduced the cook screens. (Reference Introduction of the Touch
Screen Control located at the beginning of the Operating Instructions).

This Navigation section covers the in-depth information on each control feature, on adjusting
default unit settings, calibrating oil, etc.

Navigating the Touch Screen Control

Menu Screen: Overall control navigation.

For each selection, reference the corresponding Navigation section (ex: N1 for Cook)

in the navigation index shown on next page.

N1

N2

N3

N4

N5

N6

N7

Home Screen

Menu Button

Theater Mode: Press

and enter Manager’s

Passcode (4653) to access
the main menu.

Menu Screen

Standard Mode: Press to access the main menu.

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Navigation Section Index

N1 Cook (Recipe Selection Screen)

N1.1 Cook Screens (Cooking Cycle)

N2 Training (Training Videos)
N3 Cleaning / Oil Pump (Pump Purging)
N4 Reports

N4.1 Cook Cycle - Past 7 Days

N5 Home
N6 Equipment Controls

• Filter System

• Kettle Heat

• Stir Motor

• Popcorn Crisper

• Oil Master

N7 Settings

N7.1 Oil System Calibration (Oil Level Cal.)
N7.2 Oil Pump Calibration
N7.3 Recipes
N7.4 Load Count Reset

N7.5 Upload Recipes
N7.6 Download Recipes
N7.7 View Cook
N7.8 Upload Cook
N7.9 N/A
N7.10 User Configuration

Unit Name
Operational Mode (Standard or Theater)
Temperature Mode (°F or °C)
Screensaver (ON or OFF)
Screensaver Timeout (Minutes)
Filter Timeout (Minutes)
Crisper System ON/OFF
Time
Date
Beep Volume
Brightness
Cook Log Date

N7.11 Maintenance
N7.12 Corporate Engineering

N1

Cook

(Recipe

Selection)

Cook (Recipe Selection Screen):

Standard Mode – Press button to select a Corn Type, Flavoring, and Load Size, then

press OK to proceed.

Theater Mode – (Recipe selections are preset) Press OK to proceed.

Recipe Selected

(Displays corn type,

flavor, load size, and

oil volume.)

To adjust oil volume:
Reference Navigating
the Touch Screen
Control section N7.3
Recipes.

OK (Accept
recipe, proceed
to Cook screen)

Select a Corn Type

(Butterfly or Mushroom)

Select a Flavoring

(Salt or Sweet)

Select a Load Size

(Large or Small)

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N1.1

Cook Screens: A cook cycle is started, kettle begins heating.

Pause Button

(Stops heating and

returns to Recipe

Selection screen)

Current Temp

(Displays the
current kettle
temperature)

Popping Cycle Status (Visual indicator of cycle
progression from preheating through kettle dump)

Oil Reserve

(Displays approx.
percentage of oil
remaining)

Equipment Button

Manually turn

equipment OFF/ON

(reference section N6,

Equipment Control

Screen)

Cook Screens Progress through the Cook Cycle

Press OK to proceed through the cook cycle, otherwise a warning signal may be

indicated, then kettle heat will shut down.

Dump Kettle

Prepare
Ingredients

Add Corn &
Flavacol

Dispense Oil

Add Flavoring

(Sweet Mode

Only)

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N2

Training

Training: Preloaded instruction videos provided by manufacturer (video content and

video quantity may vary).

To View a Video:

1. Press to select a video.

2. Press Play Button to start video (reference

image below).

3. Press Back Button to return to Training screen

to select another video, or

4. On Training screen, press Back or Menu Button

to exit Training.

N3

Cleaning/

Oil Pump

Cleaning / Oil Pump: Preloaded cleaning videos provided by manufacturer (video content and

video quantity may vary). Oil Pump Button for use in cleaning and priming the oil line.

Oil Pump Button is used to manually operate the oil pump—allow kettle to cool completely prior to
cleaning unit, purging/priming the oil pump, or checking if oil is liquid.

To View a Video: Press to select a video

(reference Navigation section N2 Training, for
control descriptions to view a video).

To Manually Operate the Oil Pump:

1. Turn Oil Master ON (provides power to pump).

2. PRESS and HOLD Oil Pump Button to dispense.

3. Release button to stop dispensing.

4. Press Back or Menu Button to exit Cleaning.

To Clean the Oil System: Reference the Oil Dispense

Unit Manual and use the Oil Pump Button when
directed to dispense while cleaning or priming.

To Prime Oil Line (or check if oil is in liquid form):

• Hold a cup under the oil delivery tube in popper.

• PRESS and HOLD the Oil Pump Button until oil

flows steadily.

Restart Video

Volume Control (-/+) (for Video use

ONLY, adjustments here do not affect
the User Configuration volume setting)

Back Button

(in 1 sec. intervals)

Play Button (converts to
Pause Button when started)

Fast Forward

(in 1 sec. intervals)

Progress Bar

(press bar to skip
ahead or go back to
a video location)

Touch anywhere on

screen area to

show/hide controls
during a video.

Back Button

(return to

previous screen)

Oil Pump Button

(PRESS and HOLD to dispense)

Pump Indicator Light

(light ON indicates pump is active)

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N4

Reports

Reports: Screen view of reports for popper functions and information (report content and

report quantity may vary).

To View a Report:

1. Press to select a report (reference example

report view shown below).

2. Press Back Button to return to Report screen.

3. On Reports screen, press Back or Menu

Button to exit Reports.

Example Report View:

Cook Cycles: Past 7 Days

N5

Home

Screen

Home Screen: Customized for STANDARD or THEATER Mode

To change mode, reference section N7.10 User Configuration. (Theater Mode requires a Manager’s

Passcode to access the Main Menu, reference section N8 Theater)

Number of Cook Cycles

(per calendar day shown)

Total Cycle Count (total number of cycles made to date)

Note: Count is reset to zero if relay board is replaced.

Back Button

(return to

previous screen)

Equipment Button

Manually turn

equipment OFF/ON

(reference section N6,

Equipment Controls

on next page)

Status Bar (reference
for operation prompts
and popper status
information)

Clock (reference
User Configuration
section N7.10 to
set clock)

Software Version

(reference for version
information)

Function Selection

(Operations available
within a Mode – blocked
operations are dimmed)

Lock Button
(Theater Mode)

Enter Manager’s

Passcode (4653) to
access.

Menu Button (Standard Mode)

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N6

Equipment

Controls

Screen

Equipment Controls Screen: Manually activate/deactivate an equipment selection.

The Equipment Control screen is accessible from within various screens to activate or deactivate an
equipment selection. To manually change a selection for a popping cycle, reference the information
below.

Control Descriptions:

To pop corn - when a recipe is selected the equipment is automatically turned ON. The Kettle Heat,
Stir Motor, and Filter System MUST BE ON to pop corn. To manually turn the crisper OFF for a cook

cycle, reference the instructions on next page.

FILTER SYSTEM (must be ON for the kettle to heat) – Supplies power to the blower and initializes a

check of the 3 filter interlocks, the filter door interlock, and the 2 pressure switches (detecting
filter efficiency).

When finished popping, allow unit to sufficiently vent, then turn Filter System OFF, to preserve

filter life if not popping for long periods of time.

Note: The Filter Timeout feature automatically shuts the Filter System off after an allotted

period of idle time (no popcorn popped). Default timeout is 15 minutes (to adjust the
timeout setting, refer to Navigating the Touch Screen Control section N7.10 User
Configuration).

For further information on the filtration system, reference the Filter System section (located in

the Installation section of this manual).

KETTLE HEAT – Kettle heat turns ON once a cook cycle begins (stir motor is automatically turned ON).

(Stir motor will remain on after kettle heat is turned OFF, until the stir motor is turned OFF.)

Note: Kettle Heat button is always dimmed on Equipment Control screen, it is controlled

automatically by the popper through the cooking cycle (or cleaning).

STIR MOTOR (must be ON for the kettle to heat) – Supplies power to the kettle stir motor. The stir

motor MUST be ON at all times when there is popcorn (popped or un-popped) in the kettle.

POPCORN CRISPER – Supplies power to the popcorn crisper (for Twin Units, the RH Touch Screen

controls the crisper). To adjust the default setting for the crisper so it does not automatically
turn on, refer to Navigating the Touch Screen Control section N7.10 User Configuration.

Exit Button

(returns to
previous screen)

Selection Indicator

Light (ON indicates

selection is active)

Equipment

Selection

(press to activate/

deactivate)

Blocked selection(s)

are dimmed).

Note: For ALL selections, allow adequate time for the

selection(s) to register prior to exiting the screen.

If Filter System or Stir Motor are

turned OFF during a cook cycle,

the kettle heat will shut OFF!

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OIL MASTER – Supplies power to the oil unit (either a Bag-in-a-Box or Bucket Pump model).

Important Note: To stop oil flow at any time, turn the Oil Master switch OFF.

Bag-in-a-Box Model: Turning Oil Master ON - provides power to the oil dispense unit,

activates the warmer/blower, and the heated line kit (if equipped). Reference the Instruction
Manual for the Bag-in-a-Box Unit.

Note: Coconut oil will congeal at temperatures below approximately 76°F (24°C). For

machines used daily, leave the Oil Master Switch on at all times and keep the cabinet
doors closed to prevent the oil from becoming solid. If the machine has not been used for
several days, turn the Oil Master ON the night before it is expected to be used.

Bucket Pump Model: Turning Oil Master ON - activates the heating element on the bucket
pump to provide minimal heat to keep the coconut oil liquid. Reference the Instruction Manual
for the Bucket Pump Unit.

Manually turn Popcorn Crisper OFF/ON and continue a cooking cycle:

Any manual adjustments made on this screen will revert to the default setting after each batch

of popcorn is popped.

1. Select desired recipe (on Recipe Selection screen).

2. Press OK to proceed to Cook screen and begin kettle heating.

3. Once on the Cook screen, press the Equipment Button.

4. Press Popcorn Crisper button to turn it OFF/ON, then exit to return to cook screen with

kettle heating.
IF Filter System or Stir Motor is turned OFF during a cook cycle, the kettle heat will

shut OFF and the cook cycle will stop (on exit, the screen reverts to the Recipe Selection).

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N7

Settings

Screen

Settings Screen:

The Settings screen provides button access to unit functions. Protected button functions require
passcode entry as indicated by the button title (reference image shown below).

Note: Generally, in Theater Mode the Settings screen is not accessible without a Manager’s

passcode, but under some circumstances (ex: an error condition), the screen is
automatically made available for quick access to correct an issue.

Select a Setting Button and reference the individual button descriptions in the N7 Sub-Section
indicated for each button (ex: for Oil System Calibration, see N7.1 on next page).

Greyed out title indicates
button is passcode
protected by a Manager,
Technician, or Corporate
Engineering.

Button Title (button is
accessible if title is NOT
greyed out)

Back Button

(return to

previous screen)

Remember: Reference Status Bar for action required.

N7.10

N7.7

N7.4

N7.1

N7.11

N7.8

N7.5

N7.2

N7.12

N7.9

N7.6

N7.3

N/A

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N7.1

Oil Level

Cal.

Oil System Calibration (Oil Level Calibration)

An oil level sensor allows the display to show the approx. percentage of oil remaining in a bag or bucket
of oil. After initial configuration, the unit should not need recalibration for normal use (it may be
recalibrated periodically, as needed, to ensure accuracy). For instructions on how to setup an oil unit
and load oil, reference the Instruction Manual for the oil unit.

To Calibrate a Bag-In-A-Box:

The B.I.B. holds a maximum of (2) 35 pound boxes of oil; one for use and a second box being staged
for use when the first box is empty. Calibrate the Oil Level to indicate when the first oil box is
getting low, thus informing operator to watch oil level/change connection to the second box.
Replace the empty box with a new full box of oil. The oil level indicator will NOT show FULL

unless a new full box of oil is loaded.

For ANY calibration issues (ex: ERROR or caught in

a loop), turn unit OFF/ON and restart calibration.

1. With NO boxes in unit, load 1 FULL box of oil.

2. Press OK (sets oil level at 0%).

3. Load 2nd FULL box of oil.

4. Press OK (sets oil level to 100%).

5. Press OK to confirm calibration complete.

To Calibrate a Bucket Pump:

The Bucket Pump is used with a 50 pound bucket of oil. The oil level indicator is programmed to
show when the bucket is getting low, thus informing operator to watch oil level/load a new bucket.

For ANY calibration issues (ex: ERROR or caught in
a loop), turn unit OFF/ON and restart calibration.

1. Place an EMPTY bucket in unit.

2. Press OK (sets oil level at 0%).

3. Load a FULL bucket of oil in unit.

4. Press OK (sets oil level to 100%).

5. Press OK to confirm calibration complete.

ERROR Screen - Oil System Calibration:

There must be a MINIMUM of 10 pounds weight difference between the FULL level and EMPTY
level for the system to recognize the settings. If there is not enough weight difference, or if the
EMPTY level setting is greater than the FULL level setting, the Oil Level Indicator will display an
error. The indicator must be out of error mode to correctly reset the levels.

Press OK to return to Oil System Calibration.

For ANY calibration issues (ex: ERROR

or caught in a loop), turn unit OFF/ON
and restart calibration.

Press X to EXIT Oil System Calibration.

Press OK after each step to continue.

Press OK after each step to continue.

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N7.2

Oil Pump

Cal.

Oil Pump Calibration

Sets the oil volume dispensed in 10 seconds of pump run time. The oil pump must be calibrated to
ensure accurate oil volume is dispensed. After initial configuration, the unit should not need
recalibration for normal use.

Bag-In-A-Box - Oil Pump Calibration:

For ANY calibration issues (ex: ERROR or caught in a loop), turn unit OFF/ON and restart calibration.

Allow kettle to cool completely prior to taking volume measurements.

1. Hold a cup under oil delivery tube

in popper.

2. Press OK to confirm cup is in place.

3. Press OK to dispense oil.

(Oil dispenses for 10 seconds,

continue holding cup for 1 minute

to catch drips)

Note: If oil does not flow steadily

the first time, repeat the
process to ensure oil pump is
primed to provide an accurate
measurement.

4. Compare oil measurement to

volume displayed.

5. If correct amount is shown:

Press OK; then RESTART unit.

If needed, adjust the oil volume

shown, then Press OK and RESTART unit.

Press ▲ to increase oil volume in 0.5 oz.

steps (up to 25.5 oz.) or,

Press ▼ to decrease oil volume in 0.5 oz.

steps (down to 0.5 oz.)

For Bucket Pump instructions, see next page.

2 3

5

Adjustment
Buttons

4

1

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Bucket Pump - Oil Pump Calibration:

For ANY calibration issues (ex: ERROR or caught in a loop), turn unit OFF/ON and restart calibration.

Allow kettle to cool completely prior to taking volume measurements.

1. Hold a cup under oil delivery tube

in popper.

2. Press OK to confirm cup is in place.

3. Press OK 1 to begin dispensing oil.

Press OK 2 when oil STARTS flowing

(button then shows time it took to

prime the oil line).

Oil dispenses for 10 seconds,

continue holding cup for 1 minute

to catch drips.

4. Compare oil measurement to

volume displayed.

5. If correct amount is shown:

Press OK; then RESTART unit.

If needed, adjust the oil volume

shown, then press OK and RESTART unit.

Press ▲ to increase oil volume in 0.5 oz.

steps (up to 25.5 oz.) or,

Press ▼ to decrease oil volume in 0.5 oz.

steps (down to 0.5 oz.)

For Bag-In-A-Box instructions, see previous page.

2

6

Adjustment
Buttons

5

1

Seconds to prime oil

line (ex: 19 = 1.9 sec.).

3

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N7.3

Recipes

Recipes

Recipe values are preset with factory defaults for a 52 oz. or 32 oz. kettle. Each recipe category is
preprogrammed for Popcorn Type and Flavoring for a LARGE and SMALL Load (per kettle size).

Load Size - Raw Corn Amount Required Per Kettle Size:

Kettle Size

Large Load

Small Load

52 oz. Kettle

use 52 oz. corn

use 32 oz. corn

32 oz. Kettle

use 32 oz. corn

use 18 oz. corn

Sample screen shown below for a 52 oz. kettle for general reference.

On the Default Value screen – recipe values CANNOT be edited.
Make recipe changes on the Actual Value screen.

To Change OIL VOLUME (oz.):

1. Press to select an oil volume to adjust

(pop-up window shows current setting).

2. Enter new oil amount, or press ▲ or ▼ to

adjust amount in 1 oz. increments.
52 oz. Unit - Oil Volume

Large Load: default is 17 oz. oil (adj. range 5-25 oz.)
Small Load: default is 11 oz. oil (adj. range 1-23 oz.)

Notes for 52 oz. Kettles (for Mushroom-SWEET ONLY):
Large Load: default is 11 oz. oil (adj. range 1-23 oz.)
Small Load: default is 7 oz. oil (adj. range 1-19 oz.)

Press to switch

screens between

Default Values/

Actual Values.

To reset Recipes to factory default:

1. Press to reset values to default.

2. Press OK to confirm, OR

press Back or Menu Button to exit
without resetting.

Oil Volume, Load Temp, and
Dump Temp are the ONLY

user configurable values (see
full description below).

Notes for 52 oz. Kettles ONLY:

• In Mushroom-SWEET Recipe ONLY, a LARGE LOAD only

uses 32 oz. of corn; a SMALL LOAD only uses 20 oz. of corn.

• Tip for Mushroom-SALT Recipe: If desired popping result

is not being achieved when popping a large 52 oz. load, then
try popping a small 32 oz. load.

17

Clear

Enter

Default Value

Screen

Actual Value

Screen

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32 oz. Unit - Oil Volume
Large Load: default is 11 oz. oil (adj. range 1-23 oz.)
Small Load: default is 6 oz. oil (adj. range 1-18 oz.)

3. Press ENTER to accept the change (press X to

exit screen and leave value unchanged).

If a volume outside the adjustment range

is entered, the value remains unchanged.

To Change LOAD Temperature:

1. Select a Load Temp to adjust

(pop-up window shows current setting).

2. Enter the new temperature, or press ▲ or ▼ to

adjust amount in 1 degree increments.

For ALL Kettle Sizes
Butterfly Corn: default temp is 420°F (215°C);

[adj. range 390-450°F (199-232°C)]

Mushroom Corn: default temp is 440°F (227°C);

[adj. range 390-450°F (199-232°C)]

3. Press ENTER to accept the change (press X to

exit screen and leave value unchanged).

Load Temp ERROR - Auto-Corrections:

• If a temperature outside the adjustment range is entered, the value remains unchanged.

• The load temperature CANNOT be lower than the dump temperature. (Attempting to

move the load temperature below the dump temperature will result in the dump temperature

automatically adjusting to correct the error.)

To Change DUMP Temperature:

1. Select a Dump Temp to adjust.

(pop up window shows current setting)

2. Enter the new temperature, or press ▲ or ▼ to

adjust the amount in 1 degree increments.

For ALL Kettle Sizes
Butterfly Corn: default temp is 410°F (210°C);

[adj. range 380-440°F (193-227°C)]

Mushroom Corn: default temp is 420°F (215°C);

[adj. range 380-440°F (193-227°C)]

3. Press ENTER to accept the change (press X to

exit screen and leave value unchanged).

Dump Temp ERROR - Auto-Corrections:

• If a temperature outside the adjustment range is entered, the value remains unchanged.

• The dump temperature CANNOT be higher than the load temperature. (Attempting to

move the dump temperature above the load temperature will result in the load temperature

automatically adjusting to correct the error.)

Clear

Enter

400

Clear

Enter

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N7.4

Load

Count

Reset

Load Count Reset (total number of batches cooked)

1. To reset the load count, press OK.

2. On Reset Load Count confirmation

screen, press OK to reset load count (press X to

exit screen and leave count unchanged.)

N7.5

Upload

Recipes

Upload Recipes (saves the recipe.txt file to a USB flash drive)

1. On Menu screen, insert USB drive.

(USB must be inserted BEFORE selecting

Settings.)

2. Select Settings button.

3. On Settings screen, select Upload Recipes.

(if Status Bar prompts no USB detected, go

back to Menu screen and reinsert USB).

4. The recipe.txt file is uploaded to USB.

5. When upload is complete, remove USB

(reference Status Bar for action needed).

Recipe file can be opened on a computer to

review or adjust recipe as needed. (This is

helpful when updating multiple

poppers/locations.)

To change a recipe using the recipe.txt

file on a computer:

5.1 Open the file.

5.2 Make recipe adjustments needed.

(Reference Navigation section N7.3 for
adjustment ranges available for each
recipe parameter.)

5.3 Resave the recipe.txt file on the USB in

the root directory (DO NOT change

the filename).

Settings
(insert USB BEFORE selecting)

Upload Recipes
(press to upload recipe.txt file to a USB)

File MUST be in root directory on USB

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N7.6

Download

Recipes

Download Recipes (saves the recipe.txt file to the Touch Screen Control)

1. On Menu screen, insert USB drive.

(USB must be inserted BEFORE selecting

Settings.)

2. Select Settings button.

3. On Settings screen, select Download

Recipes

(if Status Bar prompts no USB detected, go

back to Menu screen and reinsert USB).

4. The recipe.txt file is automatically

downloaded to the Touch Screen Control

(the new file overwrites the previous

information). The recipe.txt file must be

in the root directory of USB.

5. When download is complete, remove USB

(reference Status Bar for action needed).

N7.7

View Cook

View Cook (report view of each cook cycle)

Settings
(insert USB BEFORE selecting)

Download Recipes

(press to download new recipe.txt file
to the touch screen control)

Back Button

(back 1 RECORD)

Forward Button

(forward 1 RECORD)

Skip Back

(back 1 SCREEN)

Skip Forward

(forward 1 SCREEN)

Clear Logs

(Press to delete ALL

records, screen will

prompt to confirm.)

Temp. when
sweet was
added.

Date

Time

Cycle

Popcorn Type

(Butterfly vs.

Mushroom)

Flavoring

Load

Size

Oil

Amount

Record of individual cook cycle information (data can be saved to a USB

for back-of-the-house data analysis, reference Upload Cook on page).

Temp. when

corn was added.

Temp. when

dumped.

Temp. when

oil was added.

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
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N7.8

Upload Cook

Upload Cook (saves the cook_log.txt file to a USB flash drive)

1. On Menu screen, insert USB drive.

(USB must be inserted BEFORE selecting

Settings.)

2. Select the Settings button.

3. On Settings screen, select Upload Cook.

(if Status Bar prompts no USB detected, go

back to Menu screen and reinsert USB).

4. The cook_log.txt is uploaded to USB.

5. When upload is complete, remove USB

(reference Status Bar for action needed).

The file can be opened on a computer to

review the cook log as needed for back of

the house data analysis.

N7.9

N/A

N7.10

User

Configuration

User Configuration

The User Configuration screens allow the popper to be customized for use. Review the factory default
setting for each of the following categories and adjust the configuration as needed. There are two
screens to allow configuration, reference images below.

Back Button

(return to previous

screen)

Next Button

(advance to next screen)

Screen 1 (User Configuration)

Screen 2 (User Configuration)

Press the Next Button or Back Button to navigate
between the User Configuration screens.

Settings
(insert USB BEFORE selecting)

Upload Cook
(press to upload cook_log.txt file to a USB)

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User Configuration Screen 1

1. Unit Name: Enter a unit name if desired – press

to select (a unit name is helpful for printing
diagnostic reports and unit reference).

2. Operational Mode - Press to select:

• STANDARD Mode: (Default) Allows menu access to the operator for screen navigation, recipe

selection, and programming.

• THEATER Mode: Allows operator access to popping corn functions ONLY; selecting a recipe

and access to all other functions requires a Manager’s passcode.

3. Temperature Mode: (Default is °F)

Press to select °F (Fahrenheit) or °C (Celsius).

4. Screensaver: (Default is ON)

Press to select ON or OFF.

5. Screensaver timeout (minutes): (Default is 15

minutes - number of minutes unit is idle before
screensaver is activated.)
Press ▲ or ▼ to adjust time in 1 minute intervals.

6. Filter timeout (minutes): (Default is 15 minutes

- number of minutes without a cook cycle, before
filter system is automatically shut OFF).
Press ▲ or ▼ to adjust time in 1 minute intervals.

7. Crisper System ON/OFF: (Default is Automatic -

Crisper turns ON automatically when a cook
cycle is started.)

Press to select Manual or Automatic.

User Configuration Screen 2

8. Time: Press to select; then on pop up window:
a. Select AM or PM
b. Enter time as 4 digits (ex: 08:34 or 11:59)

c. Press ENTER to accept the change (press X

to exit screen and leave time unchanged).

9. Date: Press to select - on pop up window:
a. Enter date as 8 digits (ex: 01/23/2019)
b. Press ENTER to accept the change (press X

to exit screen and leave date unchanged).

c. Press Set Cook Log to update log file date.

10. Clock Type: (Default setting is 12 Hour) Press to

select 12 Hour or 24 Hour.

11. Beep Volume: Drag slider to adjust the volume

from low to high.

12. Brightness: Drag slider to adjust the screen

brightness from low to high.

13. Cook Log Date: Press to synchronize the cook

cycle date when any user configuration date
change is made.

08:16

Clear

Enter

PM

AM

07/20/2019

Clear

Enter

1 Minute min. to 30 max.

5 Minute min. to 30 max.

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N7.11

User

Configuration

Maintenance

For Qualified Service Technicians ONLY - access to the Maintenance screen requires a Technician’s
passcode (if needed, contact Gold Medal Technical Support for the passcode).

For service or parts, call Gold Medal at [phone] or [phone].

N7.12

Corporate Engineering

Corporate Engineering use only. For service or parts, call Gold Medal at [phone] or
[phone].

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
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Care and Cleaning

DANGER

Machine must be properly grounded to prevent electrical shock to personnel.
DO NOT immerse in water. DO NOT clean appliance with a water jet.
Always unplug the equipment before cleaning or servicing.

025_111616

WARNING

To avoid serious burns, DO NOT touch the kettle while it is hot!

028_082715

Good sanitation practice demands that all food preparation equipment be cleaned regularly (only
use non-toxic, food grade cleaners). A clean looking, well-kept machine is one of the best ways of
advertising your product.

For surfaces needing further cleaning or degreasing, Watchdog Stainless Cleaner (Item No. 2088)
or Watchdog Concession Equipment Degreaser (Item No. 2580) is available for use accordingly.
For any cleaning products used, follow the manufacturer’s instructions on the product. DO NOT

use oven cleaners or abrasive materials as they will damage parts of machine.

Note: It is extremely important to follow all cleaning procedures, otherwise parts

damage and equipment failure will result. The warranty does not cover parts that
are damaged due to improper cleaning.

Daily Kettle Cleaning Instructions

Under no circumstances should the kettle be removed from the machine for cleaning.

1. Turn the power switch OFF and unplug the unit.

CAUTION: A hot kettle will cause burns if you touch it. Allow kettle to cool at least 1

hour before attempting to clean. DO NOT use ice or water to cool down a hot
kettle! Severe kettle damage will result and steam burns may occur!

2. When cool, wipe outside of kettle clean using a clean, soft cloth and Gold Medal

Watchdog Stainless Cleaner (Item No. 2088). DO NOT use oven cleaners or abrasive
materials as they will damage the kettle.

3. Mix 2 tablespoons (29.6 ml) of Gold Medal’s Heat’n Kleen (Item No. 2095) in 1 gallon

(3.8 L) of water.

4. Only pour enough of the Heat’n Kleen pre-mixed solution into the kettle to fill it 1/2 inch

(12.7 mm) deep (it is not necessary to use the entire gallon at once).

5. Plug in the unit and turn the power switch ON.

6. Start a cooking cycle to turn kettle heat ON. When solution starts to boil, turn kettle

heat OFF.

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
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7. Allow kettle to cool at least 1 hour, then turn the power switch OFF, and unplug unit.

8. Dump solution into a bucket, do not spill any in the interior of machine.

9. Rinse kettle interior with clean water and a clean cloth.

10. Dump any water remaining into a bucket (do not spill any in the interior of machine),

then wipe the kettle interior clean with a clean dry cloth.
For an extra dirty kettle, the process may be repeated; or, after turning kettle heat OFF,

allow solution to sit in kettle overnight. The next morning, finish the cleaning steps.

11. A Clean-In-Place Hook is located behind the kettle support arm (on operator side).

This feature safely holds the kettle in place for cleaning purposes, and allows access to
hard to reach places without removing the kettle. To remove the lid and agitator
assembly, tilt kettle into the dump position, and swing the hook into position (see
image below).

12. With unit OFF and unplugged, use a clean SLIGHTLY damp cloth (wring ANY EXCESS

water from cloth before use) and wipe the kettle lead cord clean. DO NOT get moisture
into the kettle lead-in cord, severe damage will result.

13. After kettle cleaning, check to be sure the crossbar fasteners are securely tightened.

Daily Unit Cleaning Instructions

1. Turn machine OFF, unplug unit and allow it to cool before attempting to clean.

2. Remove any remaining popcorn.

3. Remove the grease tray under the baffle filter and take it to the sink to clean with soap

and water, then rinse and dry.

4. Remove the Baffle Filter and take it to the sink to clean with warm soapy water, then

rinse and allow to drain and air dry. (Reference the Filter System section for
instructions to remove and install filters.)

Clean-In-Place Hook

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Note: DO NOT attempt to clean the Box Filter or HEPA Filter. These filters are

replaceable ONLY. (Reference the Filter System section for instructions to
change the Box and HEPA filters.)

5. Remove all pans/accessories and take them to the sink to clean with soap and water,

then rinse and dry.

6. Clean under corn pan to remove all popcorn bits and seeds with a vacuum as needed,

then wipe the area with a clean dry cloth to remove any grease.

7. Wipe clean the area above the corn pan and exterior surfaces using a clean, SLIGHTLY

damp cloth to remove any grease from the glass and cabinet (cloth may be SLIGHTLY
dampened with soap and water, then wipe again with clean water to remove any
remaining cleaner).

8. Clean glass panels with glass cleaner. Gold Medal Watchdog Glass Cleaner (Item No.

2588) is recommended.
Ammonia cleaners will damage plastic doors/panels. Only use a non-ammonia cleaner,

such as Gold Medal Watchdog Glass Cleaner (Item No. 2588).

9. Reinstall the clean and dry baffle filter, grease tray, and pans/accessories.

Sanitizing the Oil System (Tubing and Pump)

Reference the Oil Dispense Unit manual for oil system cleaning instructions. When prompted,
activate the oil pump using the Oil Pump Button located on the Cleaning / Oil Pump screen (see
images below).

Oil Pump Button

(PRESS and HOLD

to dispense)

Pump Indicator Light

(light ON indicates pump is active)

Press Menu Button

Home Screen

Menu Screen

1

3

Press Cleaning/
Oil Pump

2

To Locate the Oil Pump Button:

Cleaning / Oil
Pump Screen

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Weekly Clean the Crisper/Blower Filters

1. Turn machine OFF, unplug unit and allow it to cool before attempting to clean.

2. Lift off the corn pan to view the blower assembly.

3. Remove each filter guard from the filter assembly (reference filter image shown), then

lift filters out and clean using warm soapy water (or replace if needed). Rinse filters
thoroughly and allow to dry, before reinstalling.

Clean the Crisper/Blower Compartment

The blower compartment MUST be inspected/cleaned every 3-4 months by Qualified Service
Personnel to maintain proper operation.

1. Turn machine OFF, unplug unit and allow it to cool before attempting to clean.

2. Lift off the corn pan to view the blower assembly.

3. Remove the blower cover and if required, carefully clean the blower compartment,

and underneath the element with a vacuum only (reference image shown).

4. After cleaning, reassemble blower cover and corn pan.

Blower Compartment - located under
the Corn Pan; shown with blower cover
removed. (Cover to be removed by
Qualified Service Personnel only.)

Filter Guard

Remove guard to

access filter.

Filter

Filter

Assembly

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Troubleshooting

The troubleshooting section covers error code descriptions which may be seen on the display
and general machine issues that may not be covered by an error code.

Error Code Explanation Table

After addressing an error code, turn the Power Switch OFF then back ON to reset the display
screen.

Error Code

Display View

Explanation - Solution

Error Code 1

Reversed T/C

E1

Error: Reversed T/C

(Turn machine OFF and

then ON. If problem

persists, contact Service.)

For a Reversed Thermocouple error code, turn machine OFF
and then ON. If problem persists, contact a qualified service
person for inspection/repair.

Note for Twin Units: It is best to turn on both kettles and use
them equally throughout the day. If only one kettle is being
used for a long period of time, then when the second kettle is
turned on, the temperature variation can initiate a Reversed
T/C error code.

To fix the error, allow the first kettle to cool down before
starting the second kettle. Turn the Power Switch OFF then
back ON to reset the display and clear the error. If the error
persists, contact a qualified service person for
inspection/repair.

Error Code 2

Open T/C

E2

Error: Open T/C

(Turn machine OFF and

then ON. If problem

persists, contact Service.)

Turn machine OFF and then ON. If problem persists, contact a
qualified service person for inspection/repair.

Error Code 4

Runaway Heat

E4

Error: Kettle Heat

(Turn machine OFF and

then ON. If problem

persists, contact Service.)

Turn machine OFF and then ON. If problem persists, contact a
qualified service person for inspection/repair.

Error Code 5

Kettle Mismatch

E5

Error: Kettle Mismatch
(Turn machine OFF and

then ON. If problem

persists, contact Service.)

Turn machine OFF and then ON. If problem persists, contact a
qualified service person for inspection/repair.

Error Code 7

Hi Kettle Current

E7

Error: Kettle Current

(Turn machine OFF and

then ON. IF problem

persists, contact Service.)

Turn machine OFF and then ON. If problem persists, contact a
qualified service person for inspection/repair.

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Error Code 8

Hi Limit Fault

E8

Error: Kettle HL trip

(Turn machine OFF and

let it cool. If problem

persists, contact Service.)

Turn the Power Switch OFF and let the kettle cool down, then
turn the Power Switch back ON. If the error still shows a Hi
Limit Fault, turn the unit back OFF and allow the kettle to cool
longer.

This error can happen if the kettle is not turned off at the end
of the last cooking cycle.

If the error code persists, contact a qualified service person for
inspection/repair.

Error Code 9

Kettle Short
Circuit

E9

Error: Kettle Short Circuit

(Turn machine OFF and

then ON. If problem

persists, contact Service.)

Turn machine OFF and then ON. If problem persists, contact a
qualified service person for inspection/repair.

Error Code 10

Check Filter

E10

Error: Check Filter

(Filters need to be cleaned

soon.)

Indicates pressure switch detects Box and HEPA Filter
efficiency is reduced to less than 80%. Unit will still operate
but have replacement filters available for use when needed.

• Press (OK) to return to cooking screen.

• Otherwise, error screen goes away when cooking screen

advances to the next phase.

Error Code 11

Change Filters

Change Filters

Air filters need to be

changed!

Indicates pressure switch detects Box and HEPA Filter
efficiency is reduced to less than 75%. When a Change Filter
error is displayed, THE FILTER SYSTEM AND THE KETTLE
HEAT WILL NOT OPERATE until the Box and/or HEPA Filters
are changed.

If the Change Filters error occurs during a popping cycle, THE
FILTER SYSTEM AND KETTLE HEAT ARE SHUT OFF AND
COOKING IS STOPPED.

• Press (OK) to go to Settings screen (for service

technician or manager only, passcode required to access
additional screens).

• Otherwise, turn machine OFF, change the Box and HEPA

Filters, then turn machine back ON. Reference the Updraft
or Downdraft Filter section accordingly.

Error Code 12

Filter Door Open

E12

Error: Filter Door open
(Turn machine OFF and

check filter door on top of

machine. If problem

persists, call Service.)

Indicates the Filter Door interlock switch is NOT engaged.

• Press (OK) to go to Settings screen (for service

technician or manager only, passcode required to access
additional screens).

• Otherwise, turn machine OFF, fix issue as noted below, then

turn machine back ON.
To fix a Filter Door issue (reference the Updraft or

Downdraft Filter section accordingly):

• Make sure the door is closed so the door tab engages

the interlock switch.

• Make sure EACH compression knob is fully twisted

clockwise to lock it in place.

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Error Code 13

Baffle Filter

E13

Error: Baffle Filter

(Turn machine OFF and

verify baffle filter is in

place. If problem persists,

call Service.)

Indicates the Baffle Filter is not installed, or the interlock
switch is NOT engaged.

• Press (OK) to go to Settings screen (for service

technician or manager only, passcode required to access
additional screens).

• Otherwise, turn machine OFF, install the baffle filter or

make sure it engages the interlock, then turn machine back
ON. Reference the Updraft or Downdraft Filter section
accordingly for instructions on filter installation.

Error Code 14

Box Filter

E14

Error: Box Filter

(Turn machine OFF and

verify box filter is in

place. If problem persists,

call Service.)

Indicates the Box Filter is not installed, or the interlock switch
is NOT engaged.

• Press (OK) to go to Settings screen (for service

technician or manager only, passcode required to access
additional screens).

• Otherwise, turn machine OFF, install the box filter or make

sure it engages the interlock, then turn machine back ON.
Reference the Updraft or Downdraft Filter section
accordingly for instructions on filter installation.

Error Code 15

HEPA Filter

E15

Error: HEPA Filter

(Turn machine OFF and

verify HEPA filter is in

place. If problem persists,

call Service.)

Indicates the HEPA Filter is not installed, or the interlock
switch is NOT engaged.

• Press (OK) to go to Settings screen (for service

technician or manager only, passcode required to access
additional screens).

• Otherwise, turn machine OFF, install the HEPA filter or

make sure it engages the interlock, then turn machine back
ON. Reference the Updraft or Downdraft Filter section
accordingly for instructions on filter installation.

Error Code 16

Communication
Error

E16

Error: Communication

error

(Turn machine OFF and

ON. If problem persists,

call Service.)

Turn machine OFF, wait 10 seconds, then turn it back ON. If the
error persists, contact a qualified service person for
inspection/repair.

General Unit Troubleshooting

Issue

Possible Cause

Solution

Power to the Unit

A. Power to the Unit

A. Make sure the unit’s power cord is plugged in.

B. Mini Circuit Breaker(s) on

popper tripped

B. Mini Circuit Breakers supply power to all unit

features. The Mini Circuit Breakers are located
on the control panel of the popper. If breaker(s)
is reset, then trips again, the unit must be
inspected/repaired before going any further.

C. Fire Suppression System

(if equipped)

C. The unit will not turn on if the Fire

Suppression System is not activated
(reference the Fire Suppression System
section of this manual).

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Issue

Possible Cause

Solution

Kettle Does Not Heat

A. Equipment selections

turned off

A. The Kettle Heat, Stir Motor, and Filter

System MUST BE ON to pop corn. If any of
these features are turned off during a cooking
cycle, the kettle heat is shut off.

B. Heating Element

B. Heating element in the kettle may be burned

out. Check with a qualified service person for
inspection/repair.

Oil Pump Does Not Deliver
Oil to Kettle

A. Oil Master Switch

A. Check to make sure Oil Master Switch is ON.

B. Pump is not operating

B. Check to make sure the power cord from the

popper is FIRMLY plugged into the oil unit. If
unit is plugged in, but not operating, the pump
may need to be replaced. Check with qualified
service personnel.

C. Mini Circuit Breaker(s) on

popper tripped

C. Check the Mini Circuit Breaker(s); if reset,

then trips again, the unit must be inspected/
repaired by qualified service personnel.

D. Pump Fuse

D. The Dispense Oil indictor on the control panel

of the popper will NOT light up if the oil
dispense unit fuse is blown. Check the 1 AMP
Fuse located on the control box of the oil
dispense unit and replace if needed. If
replaced and blows again, have a qualified
service person inspect/repair the unit.

E. Pump is operating, but oil

is not dispensed.

E. Check that the oil has not solidified in the

lines. Check for air leaks into the oil line; be
sure the filter in the line is not loose. Check to
make sure oil supply is not low.

F. Timer

F. On the Dispense Oil Cook Screen, if oil is not

dispensed when you press OK, then control
board may be set to manual (have qualified
service personnel reference the Factory
Equipment Configurations section in the
Maintenance section.

If wrong oil amount is dispensed, oil pump

calibration may need to be reconfigured,
reference Navigating the Touch Screen Control
section N7.2 Oil Pump Calibration.

If popper still dispenses wrong amount, have a

qualified service person inspect the control
board.

Long Popping Cycles

(Longer than 4 minutes for
Salt Popcorn)

A. Heating Element

A. One of the heating elements in the kettle may

be burned out. This would result in the kettle
never reaching the proper operating
temperature. Check with a qualified service
person for inspection/repair.

B. Low Voltage

B. If unit is operated on low voltage, kettle may

not reach proper operating temperature.
Check with a qualified electrician.

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Issue

Possible Cause

Solution

C. Inadequate Supply Lines

C. Inadequately sized electrical supply lines, in

addition to being a fire hazard, would also
prevent the kettle from reaching the proper
operating temperature. Check with a qualified
electrician.

D. Inferior Corn

D. Inferior quality corn would result in longer

popping cycles. Use only top quality hybrid
popcorn from reputable suppliers. Even then,
if you let your corn pick up moisture or dry
out, your popping cycles will be slow.

E. Bent Stir Rod (Unit must

be OFF, unplugged and
cool prior to checking
the stir rod.)

E. The stir rod should sit parallel to the kettle

cook surface to properly stir the corn during a
popping cycle. Reference the Agitator Set
Collar Adjustment section.

Kettle Agitator Shaft not
Rotating

If the agitator shaft is not
rotating, DO NOT pop corn.

A. Mini Circuit Breaker(s) on

popper tripped

A. Check the Mini Circuit Breaker(s); if reset,

then trips again, the unit must be inspected/
repaired by qualified service personnel.

B. Kettle Stir Motor

B. Make sure the Stir Motor is ON. If Stir Motor is

ON, but the shaft is not rotating, the stir motor
may be faulty, contact qualified service
personnel for inspection/repair.

C. Kettle Agitator Shaft/Stir

Blade not rotating. (Unit

must be OFF, unplugged
and cool prior to
checking or adjusting
the agitator assembly.)

C. Check the clearance between the shaft with

welded stir blade and the kettle bottom; it
should be a minimum of 1/32” (1 mm)
(thickness of a dime).

To make shaft adjustments, reference the

Agitator Set Collar Adjustment section.

Poor Crisper/Blower
Performance (Blower is

working, but air not
circulating properly.)

A. Crisper/Blower Filters

A. Clean or replace blower filters as needed

(reference Cleaning and Care section).

B. Popcorn chaff build up

B. Have Qualified Service Personnel clean any

popcorn chaff build up from the blower
compartment (reference Cleaning and Care
section).

(Blower not working)

C. Crisper System set to

Manual

C. Make sure the Crisper System is set to

automatically turn on when a cook cycle is
started. Reference Navigating the Touch
Screen Control section N7.10 User
Configuration.

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

Page 62

gmpopcorn.com

Agitator Set Collar Adjustment

The following instructions describe how to properly adjust the set collars on a 32 or 52 oz. kettle
agitator assembly.

Steps to Adjust Set Collars on a 32 or 52 oz. Agitator Assembly

Agitator assembly is adjusted while fastened to the kettle (image shown for general reference only).

Step 1. Turn machine OFF, unplug unit, and allow it to cool completely before attempting to
adjust the agitator height.

Step 2. Loosen the set screw in the set collar above the crossbar and below the crossbar.
Step 3. Place a 1/32” (1 mm) gauge (thickness of a dime) under the base of the agitator shaft to

adjust clearance between the kettle cook surface and the shaft; reference image shown. Once
adjusted, re-tighten the set screw in the set collar above the crossbar to secure shaft in place.

Step 4. Adjust clearance between the
bottom of the crossbar and the lower
set collar to 1/32” (1 mm) (thickness
of a dime); reference image shown.
Once adjusted, re-tighten set screw to
secure in place.

Step 5. To check for proper
adjustment, make sure the stir rod is
parallel to the kettle cook surface (it
should be close - but not touching).

Step 6. Spin the agitator shaft by
hand to ensure it spins freely and
is not dragging the bottom of the
kettle.

Step 3: Adjust clearance to

1/32” (1 mm)

(thickness of a dime)

Kettle Cook
Surface

52 oz. Agitator shown for
general image reference only

(lids not shown for clarity).

Set Collar w/Set Screw
above Crossbar

Lower Set Collar

Agitator Shaft

Step 4: Adjust clearance to 1/32” (1 mm)

(thickness of a dime)

Crossbar

*Stir Rod (52 oz. SINGLE

Stir Rod shown - rod is

welded to shaft)

*NOTE: EXPORT MODELS

have 2 stir rods installed on
the agitator hub, with the
option to have 4 stir rods.
(Order PN 100390 for each
additional Stir Rod needed).

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

Page 63

gmpopcorn.com

ORDERING FILTERS AND ACCESSORIES

This section is a quick reference guide to order replacement filters and accessories. For a
complete spare parts guide, have qualified service personnel reference the Parts Manual for the
popper unit.

To order filters and accessories:

1. Identify the needed part by checking it against the photos, illustrations, and/or

parts list. (General images may be used in manual for reference only.)

2. Use only approved replacement parts when servicing this unit.

3. When ordering, please include part number, part name, and quantity needed.

4. Please include your model number, serial number, and date of manufacture (located

on the machine nameplate/data plate) with your order.

5. Address all parts orders to Parts Department, Gold Medal Products Co., 10700

Medallion Drive, Cincinnati, Ohio 45241-4807
or place orders by phone or online:

Phone: [phone]

[phone]

Fax: [phone]
[phone]

E-mail: [e-mail]

Web Page: gmpopcorn.com

Maintenance and Spare Parts:

Qualified Service Personnel reference Parts Manual (Part No. 110242).

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

Page 64

gmpopcorn.com

Filters

Accessories

Downdraft Filters (reference the Filter Access and Installation section)

Filter Plug

Baffle Filter
(PN 62709)

Filter Plug

(PN 63300)

Downdraft Box Filter
(PN 62710)

HEPA Filter
(PN 62711)

Baffle Filter
(PN 63222)

Updraft Box Filter (12x24x4)
(PN 63304)

Crisper/Blower Filters (reference Cleaning

the Crisper/Blower Compartment section)

HEPA Filter
(PN 62711)

Updraft Filters (reference the Filter Access and Installation section)

52 oz. Corn Cup

(PN 17757-52)

Tube Brush

(PN 47380)

29.6 cc Measure
(PN 47681)

Flavacol Container

(PN 41752)

32 oz. Corn Cup

(PN 67905-32)

1/4 Cup Measure

(PN 47169)

Jet Scoop

(PN 2072)

18 oz. Corn Cup

(PN 67905-18)

Pack of 5 Filters
(PN 63633)

Instruction Manual - Touch Screen 2011, 2848, 2860, 2872, and 2873 (32 oz. Pop-O-Golds)
PopClean Elite Popper -600 Series 2911, 2948, 2960, 2972, and 2973 (52 oz. Medallions)

Page 65

gmpopcorn.com

WARRANTY

© 2019 – The text, descriptions, graphics, layout, and other material in this publication are the exclusive property of
Gold Medal Products Co. and shall not be used, copied, reproduced, or published in any fashion, including website
display, without its express written consent.

WARRANTY

Gold Medal Products Co. warrants to the original purchaser each item of its manufacture to
be free of defects in workmanship and material under normal use and service. Gold Medal
Products Co.’s obligation under this warranty is limited solely to repairing or replacing parts,
f.o.b. Cincinnati, Ohio, which in its judgment are defective in workmanship or material and
which are returned, freight prepaid, to its Cincinnati, Ohio factory or other designated point.
Except for “Perishable Parts” on specific machines, the above warranty applies for a period
of two (2) years from the date of original sale to the original purchaser of equipment when
recommended operating instructions and maintenance procedures have been followed. These
are packed with the machine. Parts warranty is two (2) years, labor is six (6) months.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR
IMPLIED, AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART,
INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY. THERE ARE
NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
HEREOF. In no event shall Gold Medal Products Co. be liable for special, incidental or
consequential damages. No claim under this warranty will be honored if the equipment covered
has been misused, neglected, damaged in transit, or has been tampered with or changed in any
way. No claim under this warranty shall be honored in the event that components in the unit at
the time of the claim were not supplied or approved by Gold Medal Products Co. This warranty
is effective only when electrical items have been properly attached to city utility lines only at
proper voltages. This warranty is not transferable without the written consent of Gold Medal
Products Co.

The term “Original Purchaser” as used in this warranty shall be deemed to mean that person,
firm, association, or corporation who was billed by the GOLD MEDAL PRODUCTS CO.,
or their authorized distributor for the equipment.

THIS WARRANTY HAS NO EFFECT AND IS VOID UNLESS THE ORIGINAL
PURCHASER FIRST CALLS GOLD MEDAL PRODUCTS CO. AT 1-800-543-0862 TO
DISCUSS WITH OUR SERVICE REPRESENTATIVE THE EQUIPMENT PROBLEM,
AND, IF NECESSARY, FOR INSTRUCTIONS CONCERNING THE REPAIR OR
REPLACEMENT OF PARTS.

NOTE: This equipment is manufactured and sold for commercial use only.

10700 Medallion Drive, Cincinnati, Ohio 45241-4807 USA

gmpopcorn.com

Phone: [phone] Fax: [phone]
[phone] [phone]