GodEngine SkyATA-101 User Manual

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SkyATA-101 User Manual

Table of Contents

1. Introduction......................... ... .. .. .. .. .. ... .. .. .. .. .. ... .. .. .. .. ... .. .. .. .. ............................ ..2

1.1 Package Contents ......................... .. .. ... .. .. .. .. .. ... .. .. .. .. .. ... .. .. .. .. ... .. .. ..........3

1.2 Product Specification.................................... .. ... .. .. .. .. .. ... .. .. .. .. .. ... .. .. ........3

1.3 Main Features..................... .. .. ... .. .. .. .. ... .. .. .. .. .. ... .. .. .. .. .. ... .. .......................3

1.4 Minimum System Requirements....................................... .. .. .. ... ..............4

1.5 SkyATA-101 LED.......... .. .. .. .. ... .. ............................ .. .. .. ... .........................5

2. Install Skype Software ................................ .. ... .. .. .. .. ... .. .. .. .. .. ... .. .. .. .. .. ... .. .. .. .. ... .6

2.1 Install Skype and Quick Start..... .. .. .. .. ... ............................ .. .. .. ... .. .. .. .. .. ... .6

2.2 Set a Speed-Dial Number............ .. .. .. ... .. .. .. .. .. ... .. .. ............................ .. ..18

3. Setup SkyATA-101 ................................... .. .. ... .. .. .. .. ... .. .. .. .. .. ... .. .. .. .................19

3.1 SkyATA-101 Hardware Setup................................................................19

3.2 SkyATA-101 Software Setup.................................................................21

4. Use SkyATA-101 ...................................... .. .. ... .. .. .. .. ... .. .. .. .. .. ... .. .....................29

4.1 Before Making a Call ......................... .. ... .. .. .. .. ... .. .. ............................ .. ..29

4.2 SkyATA-101 Icons.................................. .. .. .. .. ............................. .. .. .. .. ..30

4.3 SkyATA-101 GUI............ .. ............................ .. ... .. .. .. .. .. ... .. .. ...................30

4.3.1 Option....................... .. .. ... .. .. .. .. .. .. ... .. .. .. .. ... ............................ .. .. .. ..31

4.3.2 General Setting Page....................... .. .. .. ... .. .. .. .. .. ... .. .....................32

4.3.3 Phone Setting Page.......................................................................36

4.3.4 Multi-Call and Conference Page........... .. ... .. .. .. .. .. ... .. .. .. .. .. ... .. ........39

4.3.5 Speed Dial Setting Page ...............................................................40

4.4 Make a Skype Call..................... .. .. ............................ .. ... .. .. .. .. ... .. .. .. ......41

4.5 Make a SkypeOut™ Call............................... .. ... ............................ .. .. .. ..42

4.6 Answer a Skype/SkypeIn™ Call................... .. ... .. .. .. .. .. ... .. .. .. .................43

4.7 End a Skype Call...................................................................................44

4.8 Use Skype Voicemail........................................... .. .. .. .. ... .. .. .. .. .. ... .. .. .. .. ..44

4.9 Skype Caller ID........................ .. .. .. .. .. ... .. .. .. .. .. ............................. .. .. .. .. ..45

4.10 Make a Skype Multi-Call......................................................................46

4.10.1 Make a Multi-Call.... .. .. .. ... .. .. .. ............................ ... .. .. .. .. .. ... .. .. .. .. ..46

4.10.2 Switch calls in a Multi-Call. ............................ .. .. ... .. .. .. .. .. ... .. ........47

4.10.3 Hang up a Multi-Call....................................................................47

4.11 Make a Skype Conference Call ...........................................................48

4.11.1 Make a Conference Call.... .. .. .. ... .. .. .. .. .. ... .. ............................ .. .. ..48

4.11.2 Hang up a Conference Call.........................................................49

4.12 Skype Remote Monitor ............................... .. ... .. .. .. .. .. ... .. .. .. .. .. ... .. .. .. .. ..49

4.13 Skype Recording ................................ .. .. .. .. .. ... .. .. .. .. .. ... .. .. .. .. ... .. .. .. .. .. ..55

4.14 Other IM Mode.................... .. ... .. .. .. .. ............................. .. .. .. .. .. ... .. .. .. .. ..57

5. FAQs.............. .. .. .. .. ... .. .. ............................ .. ... .. .. .. .. .. ... .. .. .. .. .. ... .. .. .. .. .. ... .. .. ......59

6. Regulation........ .. .. .. ... .. .. .. .. .. ... ............................ .. .. .. ... .. .. .. .. .. ... .. .. .. .. ... .. .. .. .. .. ..76

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1. Introduction

Thank you for choosing SkyATA-101, the compact analog telephone adapter for
Skype™ application. SkyATA-101 allows you to make PC to PC free calls or PC
to Phone calls through SkypeOut™ at very low rates over the Internet anytime,
anywhere. You can make long distance calls or even international calls at
dramatically low cost through the Internet, using regular phones. By connecting
SkyATA-101 with a cordless phone or DECT (Digital Enhanced Cordless
Telecommunications) phone, you can make/ receive a Skype call through the
handset keypad without having to stay close to your computer.

Also, SkyATA-101 provides a simple and convenient way of making a Multi-Call
(call switching among multiple Skype contacts) or a Conference call (talking to
several Skype contacts simultaneously) via phone keypad.

Thanks to SkyATA-101's easy and friendly User-Interface, you can make Skype
calls in similar ways as you can with the traditional PSTN. By connecting
SkyATA-101 with a cordless or DECT phone, you can freely talk to the Skype
contacts and enjoy the convenience of wireless technology. In addition,
SkyATA-101 is very compact and can be carried around easily.

Now SkyATA-101 also supports other IM/Softphone as an audio device. User can
make/receive an IM call from PC, then pick up phone for conversation.

The document of SkyATA-101 comprises of several parts as follows: A quick
installation guide to help install and use SkyATA-101 quickly. For any questions
about this product, please refer to the SkyATA-101 user manual or SkyATA-101
on-line help. On-line help can be read from the SkyATA-101 system tray icon at
the right-bottom corner of Windows desktop once the SkyATA-101 AP program is
installed. Also, FAQs (Frequently Asked Questions) can be found from on-line
help and user manual. For further questions, please feel free to contact us directly.
The contact information for customer service is provided in on-line help and our
company website. Thank you again.

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1.1 Package Contents

 SkyATA-101 VoIP USB Adapter
 Installation CD including SkyATA-101 AP

setup program, quick installation guide and
user manual

1.2 Product Specification

Model Number SkyATA-101
Dimensions L x W X H: 67.4 X 36.2 X 17.8 mm
Operating System Support Microsoft Windows 7, Vista, Windows XP or

Windows 2000(SP4 or later)

Skype Version Support 2.5 or above
Interface Ports

One USB port to computer

One RJ11 port to connect with an analog phone

LED Indicator: Blue

Stand by (Slow on/off)
Ringing (Fast on/off)
Call Active (Always on)
Error (Always off)

Audio 16 bit PCM
Power USB power and no external power needed
Operation Temperature 0 to 55 degrees Celsius
Regulatory Compliance FCC Class B, CE
Warranty 1 year

Note: Specifications are subject to change without notice.

1.3 Main Features

■ Connect Skype through analog phone. No more microphone and speaker

■ SLIC (subscriber line interface circuit) interface for analog phone connection

■ Support cordless phone set including DECT, 2.4GHz, 900 MHz or others

■ Answer Skype call by picking up handset same as home line

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■ Dial Skype call through phone keypad directly or Skype users interface

■ Support Skype speed dial and SkypeOut through phone keypad directly

■ Support FSK caller ID for Skype calls with speed dial number for easy call back.

■ Auto configure Skype audio device when SkyATA is plugged in

■ Create a Multiple Call and switch between holding calls circularly

■ Create a Conference Call and join new calls into conference sequentially

■ Support 20, 25, 30 and 50Hz ring signal frequency

■ Support 2 REN(Ringing Equivalent Number) with standard loads

■ Support standard windows USB audio device with unique device ID

■ Support international busy tone generation. Feasible to connect with PBX.

■ Connect Skype and SkypeIn™ call into PBX or enterprise IVR

■ Dial SkypeOut from PBX digital extension set directly

■ Support other IM/Softphone as an audio device

1.4 Minimum System Requirements

To keep normal functions of SkyATA-101, user needs to make sure his/her
system to meet the following minimum requirements:

 One Computer running at 400 MHz or better, 128 MB RAM with a USB

port, and a CD-ROM

drive

 Microsoft Windows 7, Vista, Windows XP or Windows 20 00(SP4 or later)
 50MB free hard disk space
 Skype version 2.5 or above( free download from http://www.skype.com

)

 Internet connection(WiFi, ADSL, 56kbps Modem, ...., etc

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1.5 SkyATA-101 LED

LED Indicator:

1. Standby (Slow on/off)

2. Ringing (Fast on/off)

3. Call active (Always on)

4. Error (Always off)

USB Connector

RJ11 Jack

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2. Install Skype Software

The first step of setting up SkyATA-101 is to install Skype on the computer. This
chapter describes Skype version 2.5 installation procedures in two sections:
Install Skype and Quick Start and Set a Speed-Dial Number.

2.1 Install Skype and Quick Start

If Skype has been installed, check if it is the version which SkyATA-101 claims to
support as SkyATA-101 user manual section 1.4 Minimum System Requirements

.
If the answer is yes, user can skip this section and go to the next section. If not,
download the most updated Skype version. Since Skype might change API for the
new release, we can't guarantee our current SkyATA-101 AP can work with the
new update seamlessly. You should be able to adopt it for basic Skype talk,
but you always can download the latest SkyATA-101 AP program from our web
site or get help from our supporting people.

1. Open an Internet browser, and, in the address bar, enter:

http://www.skype.com/

2. When the Skype web page appears, click Download Skype. The download

is free.

3. After downloading, double-click on the SkypeSetup.exe icon.

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4. The Skype welcome window as below will appear. Follow blue circles 1~3

to select a language by scrolling the bar, accept Skype End User License
Agreement and click Install.

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5. If user choose Options button in the previous step. An Options window will
pop up and user can choose preferred installation folder by Browse. User
can choose to check boxes for Create a desktop icon, Launch Skype after
installation, or Start Skype when the computer starts. Then click Install.

Note: user can always click Back to go back to the previous step.

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6. After installation, Skype will ask for Create Account. Then click Next.

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7. User can provide e–mail address and country information and then click Sign
In.

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8. A Getting Started window comes up. Press Start button to get a simple guide
for setting up Skype.

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9. The next window will help user to check your sound settings by making a
Skype test call. Click Next.

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10. The next window will guide user to add friends to user’s Skype contact list.
Click Next.

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11. Then user can try to call friends. Click Next.

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12. Next window will guide user to call ordinary phones with Skype(SkypeOut)

and click Finish.

13. Next, Skype main window will pop up and user can start to enjoy Skype.

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14. When a new Skype contact calls you, Skype will ask for your authorization.
User can make own decisions and click OK.

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2.2 Set a Speed-Dial Number

1. From the main Skype window, select the “Contacts” tab, choose a contact

name and right-click on the contact name and select “Set Speed-Dial” in the
appearing menu.

2. In the next window, enter a one or two digits speed-dial number. Then click

OK

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3. The speed-dial number is set to the contact. Follow the same procedure to

set a Speed-Dial Number to the other contacts.

3. Setup SkyATA-101

3.1 SkyATA-101 Hardware Setup

1. Get the SkyATA-101 dongle from SkyATA-101 package and take off the USB

connector cover.

2. Plug SkyATA -101 dongle USB connector into the computer USB port.

3. Connect one telephone cable between the RJ-11 port of SkyATA-101 dongle

and the telephone RJ11 port.

LED Indicator:

1. S tandby (Slow on/off)

2. Ringing (Fast on/off)

3. Call active (Always on)

4. Error (Always off)

USB Connector

RJ11 Jack

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Connect to a standard analog or cordless phone set

Connect to PBX

Important Notes: Don’t connect SkyATA-101 phone port to PSTN line, otherwise it

might be damaged.

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3.2 SkyATA-101 Software Setup

After the installation of the Skype software and the SkyATA-101 dongle hardware
setup, the next step is to install the SkyATA-101 AP (Application Program)
software into the computer.

To install the SkyATA-101 AP software:

1. After the SkyATA-101 dongle is connected to the computer, it will take up to

15 seconds for the “Found New Hardware” window to appear.

2. Insert the Installation CD into the CD-ROM drive of the computer. Double

click the setup.exe file. Then follow the instructions to install the SkyATA-101
AP program.

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3. In Windows 2000, user might get below “Digital Signature Not Found” window .

Click Yes to continue installation.

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4. Then next window will recommend user to close other application programs

before continuing to install. After other applications are closed, click Next.

5. The “Select Setup Language” window pops up. Choose a preferred

language by scrolling down the selection bar. After choosing the language,
click OK.

6. The “Welcome to the SkyATA-101 Setup Wizard” appears. Read the

on-screen instructions and click Next.

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7. In the next window, check the box of “I accept the agreement” after reading

the agreement carefully. Then Click Next.

Note: User can click Back to go back to the previous step anytime during
installation.

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8. In the next window, designate a folder for the installation. A default folder will

appear. If this is not a preferred folder for user, click Browse and choose a
folder from the list. After deciding folder for the installation, click Next.

9. In the next window, choose a preferred folder for SkyATA-101 program’s

shortcuts in Start Menu folder. A default folder will appear. If this is not a
preferred folder, click Browse and choose a folder from the list. User can
choose not to create a St art Menu folder. If this is the case, check the box of
“Don’t create a St art Menu folder”. Click Next when the setting is done.

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10. The next window is to create the Desktop icon or the Quick Launch icon.

Check the appropriate box as desired. After SkyATA-101 AP is launched, the
Desktop icon will appear on the computer desktop and the Quick Launch icon
will appear in the left bottom corner of the Windows screen. Click Next.

11. The next window contains the related installation information and allows the

user to select to start the installation. Carefully examine the configurations. If
configurations need to be changed, click Back to make necessary
modifications. If not, click Install to start the installation.

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12. In the next window, user can choose to launch SkyATA-101. Check the

“Launch SkyATA” box (default is enable). Click Finish to finish the setup.

13. If user chooses to launch SkyATA-101 in previous step, Skype will invoke one

warning window “Another program wants to use Skype”. Choose “Allow this
program to use Skype” or “Allow this program to use Skype, but ask again in
the future”. Check the appropriate box. Then click OK.

Note: Please do not choose the option of “Do not allow this program to use

Skype”. If this option has been chosen, and user still wants to use
SkyATA, please refer to Q7 of Chapter 5 FA Qs for solution.

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4. Use SkyATA-101

4.1 Before Making a Call

Before making a call with SkyATA-101, make sure the following requirements
have been met:

 The whole computer system and internet connection meet or exceed the

minimum system requirements in Minimum System Requirements
section

 The computer is connected to the Internet
 SkyATA-101 dongle is connected to the computer USB port
 A

telephone is connected to the SkyATA-101 dongle RJ11 port via the

phone cable

 A Skype program version 2.5 or above is installed and launched in the

computer

 A Skype account has been created and contacts have been added
 SkyATA-101 AP program is installed and launched in the computer

Important Notes: Please don’t combine the Skype window interface with the

phone keypad for use when you make a call.

For example, user might make a call through the Skype window
and pick up phone receiver for conversation in the beginning.
Without hanging up the phone, user might want to use the
phone keypad to make a Multi-Call or a Conference call but find
the keypad doesn’t work. If user hangs up the phone and picks
up the phone again for a new call, user can start the call and
operate all the way through the phone keypad.

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4.2 SkyATA-101 Icons

Desktop and Quick Launch icon

System tray icons at the right-bottom corner of Windows desktop

Initializing
Ready
Call Active

Hardware failure
Skype unavailable
IM Mode

4.3 SkyATA-101 GUI

There are five choices (Option, About, Help, IM Mode, and Exit) when user
clicks SkyATA-101 system tray icon at the right-bottom corner of Windows
desktop. Option has all settings for SkyATA-101. About will tell user SkyATA-101
AP software version. The on-line help will be launched when user chooses Help
from SkyATA-101 system tray icon. On-line help supports language English,
Traditional Chinese and Simplified Chinese. IM Mode can be an audio device for
other IM/Softphone. Exit will close SkyATA-101 AP (Application Program)
program.

Following are detailed descriptions about Option for SkyATA-101 settings.

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4.3.1 Option

The Option dialogue includes the settings most commonly selected by users.
When user clicks the OK button at the bottom of Option dialogue after making a
new setting, the new setting will be activated and Option dialogue closes
immediately. If user clicks the Apply button at the bottom of Option dialogue after
making a new setting, the new setting will be activated immediately and user can
continue to make more changes if necessary. User chooses either OK or Apply
button, then the new setting will be saved and user has the updated setting when
user launches SkyATA-101 again. User can use Cancel button to cancel the
changes and Option dialogue closes immediately. Besides, user can click Default
button to refresh settings to default settings in every pages. There are four Option
pages:

General Setting Page
Phone Setting Page
Multi-Call and Conference Page
Speed Dial Setting Page

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4.3.2 General Setting Page

This option dialogue provides the basic operation settings, including Language
selection, SkyATA-101 device volume control of speaker and microphone, Auto
start up, Initial ring, Skype window pop-out, call delay, Route, SkypeOut country
code and area code.

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■ Language

Three languages are available: English, Simplified Chinese, and Traditional
Chinese.

The default language is determined by the “Select Setup Language” setting during
SkyATA-101 setup program is installing.

■ SkyATA-101 device volume control

User can individually adjust the speaker and the microphone volume of
SkyATA-101 and dynamically adjust both volumes when user is making or
answering a phone call.

To adjust the audio wave output volume, drag the speaker volume scroll bar.

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To adjust the audio wave input and recording volume, drag the microphone
volume scroll bar.

■ Auto start up

If this setting is enabled, the SkyATA-101 program will be automatically loaded
and executed when the computer operating system is started.

The default setting is enable.

■ Initial ring

If this setting is enabled, an initial ring from the connected phone will be activated
to inform user SkyATA-101 is now ready for use, once the device initialization is
successfully completed.

The default setting is disable.

■ Skype window pop-out

If this setting is enabled, SkyATA-101 will automatically bring up the Skype
window when user picks up the phone receiver and bring down the Skype window
when user hangs up the phone.

The default setting is enable.

■ Call delay

Call delay means how long the Skype call will be dialing out if user doesn't add "#"
key after pressing the Skype number. User can input number like 5, then the
Skype number will be dialed out after 5 seconds if user doesn't add "#" key after
the Skype number.

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The default setting is 5 seconds.

■ Route

User can use this function to add fixed pre-dial digits for certain application.
SkyATA-101 software will send out the pre-dialing digits following your dialing
numbers from keypad once this function is enabled.

There is no default setting.

■ SkypeOut country code

User can choose the country code number where the user stays, then user
doesn't need to add country code when user makes a SkypeOut call within this
country.

The default setting depends on user's Window operation system language. For
example, the default SkypeOut country code setting is +1(USA*& Canada) for
English Windows operation system.

■ Area code

Only Taiwan, China, USA and Canada area code are supported now. User needs
to click Area code checkbox and choose the appropriate area code. After that,
user doesn't need to dial the area code of a traditional local number for a
SkypeOut call. SkyATA-101 program tries to collect the complete area code
numbers, but user needs to add area code by himself in case there is any area
code missing or new added to prevent possible wrong number dialed out. After
user clicks "Add" button, there will be one "Input a new area code" window pop
out, user needs to fill in the area code or mobile prefix number and the digit of the
tradition local number or mobile number. Then click OK to make it valid.

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4.3.3 Phone Setting Page

This page provides the related configurations about phone settings, such as Ring
signal frequency selection, Busy tone setting, and the Advanced setting of busy
tone will cover country selection for International Busy tone and Busy tone
parameter.

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■ Ring signal frequency selection

Here supports four types of ring signal frequency, 20Hz, 25Hz, 30Hz & 50Hz.
User can choose a proper ring signal frequency according to the ring frequency of
the phone user adopts.

Usually the ring signal frequency adopted in the U.S.A. is 20Hz.
The ring signal frequency in Europe is 25Hz.
The ring signal frequency adopted by the major countries in the world ranges from

20 to 50Hz.

The default setting is 25Hz.

■ Busy tone setting

User can choose a preferred duration time for playing busy tone. The shortest
duration time setting is 5 seconds. The longest time limit is 120 seconds.

The default setting is 5 seconds.
Under either one of the following conditions, user can hear a busy tone being

played on the phone:
User picks up the phone receiver when user’s Skype status is Offline.
User makes a Skype call to an Offline contact.
User makes a Skype call with a wrong speed dial number.
User is on line with a Skype contact, but the Skype contact hangs up the phone

before user hangs up.

■ Advanced setting of busy tone

User can choose the living country from country selection list to get the familiar
busy tone. When user can’t find the living country from the list, user can configure

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the busy tone parameters themselves if they know the appropriate setting. Then
click OK. It is not necessary for user to change this setting for general application.

This feature also allows user to set the appropriate settings of busy tone when
SkyATA-101 is connected with one PBX for different application. By selecting a
country, the device will activate the specific busy tone frequency and cycle
adopted by local Public Switched Telephone Networks in that country. Sometimes,
the connecting PBX doesn't have the exact busy tone parameter as defined in
user's country. For this case, user might encounter busy tone detection and
unfamiliar busy tone problems even selecting user's country. User can configure
the busy tone parameters themselves if they know the appropriate setting. Enable
user's busy tone parameter setting option as below figure and fill in appropriate
parameters, then click OK. The parameter will be saved and active.

The default international busy tone country setting is United Kingdom.
SkyATA-101 supports busy tone for 23 countries now.

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4.3.4 Multi-Call and Conference Page

User can select to enable the functions of Multi-Call and Conference individually.
The page includes settings for Multi-Call setting & Function key and Conference
setting & Function key. After Multi-Call or Conference function is enabled, the
corresponding function key is selected.

■ Multi-Call setting & Function key

When Multi-Call function is enabled, the function key for Multi-call is key “#”. Then
user can make a one-on-one talk with the maximum of 9 reserved Skype multiple
calls during the same period of time. User can switch talk within the reserved
Skype multiple calls. For detailed operation instructions, please refer to section

4.10 Make a Skype Multi-Call.

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The default setting for Multi-Call is disable

■ Conference setting & Function key

When Conference function is enabled, the function key for Conference is key “*”.
Then user can make a one-on-many talk with the maximum of 4 Skype contacts
simultaneously. For detailed operation instructions, please refer to section 4.11
Make a Skype Conference Call.

The default setting for Conference is disable

4.3.5 Speed Dial Setting Page

Skype doesn't support speed dial function for version 4.0 and later. User can use
this page to set speed dial for any Skype user or SkypeOut number. There are up
to 5 digits for setting. If user's Skype version is earlier than Skype 4.0 and user
has set some speed dial numbers in Skype GUI, these settings still work unless
they conflict with the settings in SkyATA-101 Speed Dial setting page. If there is a
speed dial setting conflict between both settings, SkyATA-101 will choose
SkyATA-101 speed dial setting page as the first priority.

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4.4 Make a Skype Call

To make an internet phone call using SkyATA-101：

1. Pick up the phone receiver. Wait for a dial tone. Then dial the two-digit

speed dial number of the Skype contact. Wait for 5 seconds for the call
to be dialed out. Or, to make an immediate call without wait by adding
“#” key after speed dial number.

2. Use the Skype window interface to make a call. Choose the contact name in

the Skype window and click the Call/Answer button at the bottom of the
Skype window with the mouse or keyboard. Then pick up the phone receiver
and wait for the contact to proceed with the call.

3. User might hear a busy tone if the Skype contact doesn’t answer the call.

Please refer to Busy tone setting section of Phone Setting page

in section

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4.3.3 for more possible cases.

Note: User can set a Speed-Dial number for a contact or a SkypeOut number by
following the instruction in Speed Dial Setting Page

4.5 Make a SkypeOut™ Call

User needs to subscribe for SkypeOut credits in advance of making a SkypeOut
Call. Subscription can be made on Skype web site www.skype.com

. When the
on-line subscription has been completed, user should be able to find one “service”
message bar with account status added in the Skype window. Then user can start
to use SkypeOut service. Calls, even the international calls, can be made at
PSTN numbers or at mobile phone numbers. The rate is much cheaper than the
regular PSTN rate.

1. Assign a Speed-Dial number for the SkypeOut contact. User can refer

to Speed Dial Setting Page

for detailed procedures. Pick up the phone
receiver. Wait for a dial tone. Then dial the speed dial number of the
Skype contact. Wait for 5 seconds for the call to be dialed out. Or to
make an immediate call without wait by adding “#” key after the speed
dial number.

2. Use the Skype window interface to make a call. Choose the SkypeOut
contact name in the Skype window and click the Call/Answer button at
the bottom of the Skype window with the mouse or keyboard. Then
pick up the phone receiver and wait for the contact to proceed with the
call.

3. Another method of making the call is to dial the number directly from
the phone keypad without the effort of making SkypeOut contact.
SkypeOut call number format is 00 (or “+” key) + country code + local
PSTN/Mobile number. For example, user can make a call to U.S.A. by
pressing 00-1-408-888-8888. User can omit 00 + country code when
making a SkypeOut call by selecting SkypeOut country code from
General page after choosing "Option" of SkyATA-101 system tray icon.
The delay time between two dialing digits of the SkypeOut number
can't exceed call delay time 5 seconds, or an incomplete number will
be dialed out.

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4. User might hear a busy tone if the SkypeOut contact doesn’t answer
the call. Please refer to Busy tone setting section of Phone Setting

page in section 4.3.3 for more possible cases.

4.6 Answer a Skype/SkypeIn™ Call

1. Pick up the phone receiver and proceed with the call when there is an
incoming call.

2. Use the Skype window interface to answer a call. When there is a
Skype/SkypeIn coming call, click the Call/Answer button at the bottom
of the Skype window with the mouse or keyboard. Pick up the phone
receiver and wait for the contact to proceed with the call.

3. User might hear a busy tone if the Skype caller hangs up the call
before user does.

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4.7 End a Skype Call

1. Put the phone receiver back onto the telephone.

2. Use the Skype window interface to end a call. Click the Hang Up/Reject
button at the bottom of the Skype window and put the phone receiver back
onto the telephone.

4.8 Use Skype V o icemail

1. After user enables Voicemail by subscribing from Skype, user can leave
Voicemail to any contact by choosing the contact and right-clicking mouse to
choose Send Voicemail. User with Voicemail enabled can get Voicemail if he
didn't answer a call.

2. User can pick up phone receiver and click History tab of Skype main menu to
check Voicemail. Voicemail can be retrieved by clicking play icon to start and
stop as below picture. Once Voicemail ends, there will be a dial tone coming

45

up and user can choose to check another Voicemail or make another call.

4.9 Skype Caller ID

SkyATA-101 can support Type I FSK Caller ID for Skype call. If SkyATA-101 is
connected to one phone with FSK Caller ID support, then user can see the caller's
Skype account from display screen when there is a Skype incoming call and the
phone is on-hook. As below figure, SkyATA-101 program can provide information
about caller's Skype account, caller's Skype speed dial number and the calling
time.

Caller's Skype speed dial number will only be displayed if callee did setup a
Skype speed dial number for the caller and callee can call back the Skype contact
by using the speed dial number easily without searching efforts. User might be
able to use phone's redial function to call back the contact by Skype speed dial
number.

46

The displayed calling time will be the callee's PC local time and the time displayed
will also be decided by the phone supporting format and whether the phone
supports time display or not.

There are two ways to set Skype speed dial number: One is to set from Skype
GUI for Skype version earlier than 4.0. For Skype version after 4.0, Skype doesn't
support Skype speed dial and user can use SkyATA-101 GUI to set speed dial
number by following Speed Dial Setting Page

. If Skype speed dial number is set
in both Skype GUI and SkyATA-101 GUI, Skype Caller ID will take SkyATA-101
setting speed dial number for display.

4.10 Make a Skype Multi-Call

Enable the Multi-Call function before making a Multi-Call and Multi-Call function
key is “#”. User can engage in a one-on-one talk with the maximum of 9 Skype
contacts and switch between them by using the function key “#”. Multi-Call can be
done when user is making or answering a Skype call.

Important Notes: Please don’t combine the Skype window interface with the

phone keypad for use when you make a call.

For example, user might make a call through the Skype window
and pick up phone receiver for conversation in the beginning.
Without hanging up the phone, user might want to use the
phone keypad to make a Multi-Call or a Conference call but find
the keypad doesn’t work. If user hangs up the phone and picks
up the phone again for a new call, user can start the call and
operate all the way through the phone keypad.

4.10.1 Make a Multi-Call

1. When a Skype call is undergoing, pressing the Multi-Call function key “#” will

put the current Skype call on hold. There will be a dial tone to inform user it is
time to add another Skype contact by dialing the speed dial number (followed
by “#” key for an immediate call). The same procedure can be repeated until
the maximum of 9 Skype contacts have been added.

2. User can also use the Skype window interface to make a Multi-Call. Then

pick up the phone receiver and wait for the contacts to proceed with the call.
(Please don’t combine the Skype window interface with the phone keypad for

47

use when user makes a Multi-Call.)

3. User might hear a busy tone for 3 seconds if the Skype contact doesn’t

answer the call or hang up during conversation when user tries to call more
than one contact or there are at least three Skype users in the call. When
there are only two Skype users in the call, the busy tone period will be set
according to the Busy tone period setting in Phone Setting page. Please refer
to Busy tone setting section of Phone Setting page

in section 4.3.3 for more

possible cases.

4.10.2 Switch calls in a Multi-Call

To switch between the Skype multiple contacts, press the Multi-Call function key
“#”. There will be a dial tone coming up. Press the Multi-Call function key “#” again
after hearing the dial tone. Then the Skype call is switched to the next reserved
Skype contact. The previous call will be put on hold. The sequence of the switch
circulation is the same as the sequence these calls were established. For
example, user sets up call 1 to call 5. When user talks to call 5 and next switch will
be call 1.

4.10.3 Hang up a Multi-Call

1. In the SkyA TA-101 Multi-Call operation mode, press the “*”key to hang up the

current Skype contact. Then a dial tone comes up and user needs to press
the Multi-Call function key “#” to switch call to the next reserved Skype
contact.

2. When user wants to cancel current dialing call, press the “*” key. The dialing

call can be cancelled and then a dial tone comes up. User can decide to
make a new call or press Multi-Call function key “#” to switch to nex t reserved
call.

3. When user makes a Multi-Call to a contact with Skype Voicemail function

enable, user can decide to hang up the call by pressing “*” or Multi-Call
function key “#” when the call enters contact’s Voicemail. Then a dial tone
comes up and user can decide to make a new call or switch to a reserved
contact by pressing Multi-Call function key “#” again.

4. When user makes a Multi-Call to a contact with an answering machine phone,

user can decide to hang up the call by pressing “*” key when the call enters
contact’s answering machine voice mailbox. Then a dial tone comes up and
user can decide to make a new call or switch to a reserved contact by

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pressing Multi-Call function key “#”.

5. If user wants to hang up all contacts, on-hook the phone.

4.11 Make a Skype Conference Call

To make a Skype Conference call, the Conference Call function needs to be
enabled, and the Conference function key is “*”. The one-on-many talk (maximum
of 4 Skype contacts simultaneously) can be done when user is making or
answering a Skype call.

Important Notes：Please don’t combine the Skype window interface with the

phone keypad for use when you make a call.

For example, user might make a call through the Skype window
and pick up phone receiver for conversation in the beginning.
Without hanging up the phone, user might want to use the
phone keypad to make a Multi-Call or a Conference call but find
the keypad doesn’t work. If user hangs up the phone and picks
up the phone again for a new call, user can start the call and
operate all the way through the phone keypad.

4.11.1 Make a Conference Call

Press the Conference function key “*” when user is making or answering a Skype
call. The current Skype call will be put on hold. Soon there will be a dial tone to
inform user it is time to add another contact. Dial the speed dial number of the
second Skype contact (followed by “#” key for an immediate call). Then three
parties will be in a Conference. The same procedure can be repeated until the
maximum of 5 Skype users join the Conference.

1. User can also use the Skype window interface to make a Conference Call.

Then pick up the phone receiver and wait for the contacts to proceed with the
call. (Please don’t combine the Skype window interface with the phone
keypad for use when user makes a Conference Call.)

2. During Conference Call, when any contact hangs up the call or is

disconnected incidentally, there will be a busy tone coming up. It will only last
for 3 seconds and this busy tone duration won’t be changed according to the
Busy tone period setting in Phone Setting page

unless there are only two
Skype user in the call. Please refer to Busy tone setting section of Phone
Setting page in section 4.3.3 for more possible cases.

49

3. When user makes a Conference Call to a contact with Skype Voicemail
enable, the call will be put separately when Voi cemail function starts. The call
won’t join Conference automatically. User can decide to hang up the call by
pressing “*” key. Then a dial tone comes up and user can decide to make a
new call or go back to the Conference by pressing Conference function key
“*” again.

4. When user makes a Conference Call to a contact with an answering machine
phone, please be reminded the Conference conversation might be recorded
by the answering machine. For confidences, user can choose to hang up the
phone and re-establish the Conference call for this case.

4.11.2 Hang up a Conference Call

User can hang up the phone to close the Conference call.

4.12 Skype Remote Monitor

SkyATA-101 can integrate Skype video function and Web CAM to let user monitor
home remotely. And it is easy and free. With Remote Monitor function enabled,
user can make a Skype call to home’s Skype account which is running with
SkyATA. (Don’t set Skype’s built-in call forwarding function in home’s Skype
account or login this Skype account in another PC.) SkyATA-101 will
automatically pick up the incoming Skype call and enable PC Skype video after
user presses the preset password. With a smart phone which supports Skype
video, user can easily make a Skype call to check home status. Compared with
many existing IP CAMs which need a fixed IP address for remote access,
SkyATA’s remote monitor function is easy and free. Even when user travels
abroad, you can care your pets at home easily and free. This function is only

available for latest SkyATA-101 hardware.

User can click SkyATA-101 tray icon at the right-bottom corner of Windows
desktop with right mouse and choose Remote Monitor, then Remote Monitor
window will pop out. User needs to click “Enable Remote Monitor when receiving
a Skype call” and choose to accept all incoming Skype calls or only assigned
Skype accounts for this function. Then set password for this function. Password
can be up to 6 digits 0~9 Arabic numerals. If user chooses to accept all incoming

Skype calls for remote monitor, password is not necessary. Password is
necessary for accepting assigned Skype accounts setting.

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If user chooses to accept ”All incoming Skype calls” for Remote Monitor function,
all incoming Skype calls will be picked up automatically by SkyATA-101 and there
is no ring for the phone connected with SkyATA-101 until two beeps are heard by
caller and caller doesn’t press any key within 5 seconds. If SkyATA-101 doesn’t
receive any phone key/DTMF tone after two beeps from the caller within 5
seconds, SkyATA-101 will ring the connected phone and then this call will follow
the normal call process. If the correct password + "＊" key are pressed within 5

seconds, the Remote Monitor function will start to work. With this option, any

caller needs to wait at least 5 seconds (two beeps + 5 seconds) to ring the callee
to talk. Or user can press "#" key after hearing two beeps to shorten the ring-time
wait if user wants to make a regular call to the Sky pe account with remote mon itor
enabled. Even after Skype video is started, user can press "#" key to ring the
phone for voice talk with the remote site.

For security and privacy reasons, it is

not recommended to enable this option unless there is a specific application.

If user chooses to accept the assigned Skype accounts for Remote Monitor
function, the assigned incoming Skype calls will be picked up automatically by
SkyATA-101 and there is no ring for the phone connected with SkyATA-101 until
two beeps are heard by caller and caller doesn’t press any key within 5 seconds.
If SkyATA-101 doesn’t receive any phone key/DTMF tone after two beeps from
the caller within 5 seconds, SkyATA-101 will ring the connected phone and then
this call will follow the normal call process. User can press "#" key after hearing

two beeps to shorten the ring-time wait if user wants to make a regular call with
the assigned Skype accounts. Even after Skype video is started, user can press
"#" key to ring the phone for voice talk with the remote site. If the correct password

+ "＊" key are pressed within 5 seconds, the Remote Monitor function will start to
work. For incoming Skype calls from unassigned Skype accounts, SkyATA-101

will ring the phone immediately and follow the normal call process once there is
an incoming call.

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It is strongly recommended to check if Skype can find the camera which user will
use for Skype remote monitor and test it before using it. From Skype main window,
choose Tools->Options->Video Settings as below figure. User can adjust camera
angle for the space which user wants to monitor.

52

Some camera might have microphone and speakers built-in. With such devices,
user can also have voice interaction with the people under monitor. From Skype
main window, choose Tools->Options->Audio Settings as below figure to change
Skype Microphone and Speakers as the built-in microphone and speaker of
camera. When remote monitor function is disabled, SkyATA-101 will automatically
change Skype Microphone and Speakers back to SkyATA-101 and user needs to
make the change again when he/she wants to use this feature.

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After the setting is done, user can use the assigned Skype account (or any Skype
account when user chooses to accept “All incoming Skype calls”) to make a call to
the Skype account which is running with SkyATA-101 when user is not home. The
incoming Skype call will be picked up by SkyATA-101 automatically and two beep
tones (prompt message) will be played and user needs to press preset password
+ "＊" key within 5 seconds through Sky pe keypad, PC keyboard or Skype device.

If the input is correct, SkyATA-101 will enable Skype video. If the input is incorrect,
the call will be disconnected. User can still use the assigned Skype account to
make a call to the Skype account running with SkyATA-101 for general voice talk
if user doesn’t press any phone key within 5 seconds or press “#” key after
hearing two beeps. However SkyATA-101 will have 5 seconds delay to ring the
connected phone. Even after Skype video is started, user can press "#" key to

ring the phone for voice talk with the remote site.

Note: 1. When user wants to use Remote Monitor function, the PC with

SkyATA-101 can’t enter into power saving mode. If user doesn’t want

the

54

PC keep running, user can disable “When Remote Monitor function is
enabled, PC won’t enter into power saving mode“ setting. But user
needs to wake up the PC remotely (like sending Magic Packets) or turn
on PC automatically via software program when user wants to use this
function. Once the Skype account status turns from off-line to on-line,
then user can starts to do remote monitor.

3. When user wants to use Remote Monitor function via smart phone,

please make sure there is no internet down load or running too many
programs when user needs to send out password+ key. Password and

k ey need to be sent in time.

4. Recommend user to change password regularly to protect possible
password leak and only enable Skype Remote Monitor function when it is
necessary.

5. Skype Dial Pad during a call is located at different locations for different

Skype version. Below is the example for Skype 5.6.0.110.

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4.13 Skype Recording

User can choose Skype recording for caller, callee or both during a Skype call.
The recording files will be saved under My document/Skype record folder. User
can manually delete it.

User can click SkyATA-101 tray icon at the right-bottom corner of Windows
desktop with right mouse and choose Skype Recording, then Skype Recording
window will pop out. When there is a Skype/SkypeOut call in progress, user can
press Record button to start recording (or press

3 from phone), press Pause

button to pause recording (or press

4 from phone), or press Stop button to

stop recording (or press

5 from phone). When user enables " " key for

conference call, user can't use

3, 4 or 5 to control Skype recording
function. User needs to use SkyATA-101 recording GUI to control recording
function. However, user can choose " " as conference call function key, then
there is no such limit.

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If user clicks “Setting” button, below Skype recording setting page will pop out.
After finishing setting changes, please press OK button to save the changes.

Record file path: The default folder is My document/Skype record. User can

choose own preferred folder.

Record source option: User can choose to record voices from caller & caller,

caller only or callee only. Default setting is Record caller &
callee.

Record format: Support data format WAV, MP3, WMA, OGG and FLAC. Default

setting is MP3

Record window will pop out once there is a Skype call: If it is enabled, Recording

window will automatically pop out when there is a Skype call in
progress. Default setting is disable.

Recording auto-starts whenever there is a Skype call: If it is enabled, recording

will automatically start based on the recording setting once a

Skype call is in progress. Default setting is disable.

Tray icon will inform recording start and end: Default setting is enable.
Save caller and callee voices at two channels (stereo): Voices from Caller and

callee will be saved at two channels. If it is not set, voices will be
saved at one channel (Mono). Default setting is disable.

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Recording file folder will be opened once recording is done: Default setting is

disable.

4.14 Other IM Mode

User can use SkyATA-101 for other IMs/Softphones like AOL Instant
Messenger/AIM, Windows Live

TM

Messenger/MSN, Yahoo! Messenger, ... , etc
as an audio device by choosing IM mode from SkyATA-101 system tray icon at
the right bottom corner of Windows desktop. But user can’t press phone keypad to
make or answer a call.

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Some IMs have their own audio device selection GUI like Skype and Yahoo. User
can choose SkyATA-101 as the audio device from IM’s audio device setting when
SkyATA-101 is connected to a PC. After making/receiving a call from a PC, user
can pick up the phone connected with SkyATA-101 for conversation. For IMs
without audio device setting GUI, user can set PC system audio device as
SkyATA-101. However, PC’s music output will go to the phone instead of user’s
PC speaker. Changing PC’s system audio device setting can be done through
Option page of SkyATA-101 system tray icon as below figure. After SkyATA-101
is chosen as PC’s system audio device, please click OK or Apply.

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5. FAQs

Any encounters of problems regarding using this product, please refer to the
following troubleshooting information, which contains a list of many frequently
asked questions (FAQ).

Q1: Why SkyATA-101 can't work properly after SkyATA-101 is correctly installed
in my PC USB port?

A: SkyATA-101 is quite different with regular USB devices like USB keyboard or
mouse. It needs 5V, 500mA power from the USB port. If SkyATA-101 can't work
properly after this device is successfully installed, please unplug this device and
plug into another PC USB port, or replace the USB cable with a new good quality
one between this device and PC USB port or use USB hub with enough power
supply to connect this device and PC USB port.

We found some PC USB port is extended from motherboard through
extension connector/cable and sometimes the connector/cable is at bad quality, it
will cause SkyATA-101 malfunction. For this case, we recommend you to re-plug
SkyATA-101 into another USB port or use one USB hub with enough power to
connect PC USB port and SkyATA-101.

Q2: User needs to manually allow SkyATA-101 to access Skype if user gets one
pop up window as below after SkyATA-101 and Skype version 3.6.0.248 or above
are installed and launched. Otherwise SkyATA-101 can't be allowed to access
Skype and work with Skype properly. The change is due to Skype's change on
API access control after version 3.6.0.248 release. The latest SkyATA-101 AP will
automatically allow the access, but user can follow below instruction if there is any
problem.

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A: User can follow below procedures to manually allow SkyATA-101 to access
Skype.

(a) After SkyATA-101 and Skype version 3.6.0.248 or above are installed and
launched, user might get above pop up window to ask user to accept or deny
SkyATA-101 to access Skype. The pop up window just shows up for around 3
seconds. If user clicks the pop up window, there will be one new event and
possible one plugin authorization for SkyATA-101.exe shown in Skype main
window as below. User can click the new event if user doesn't see plugin
authorization for SkyATA-101.exe. Then plugin authorization for SkyATA-101.exe
will appear.

(b) Click SkyATA-101.exe under one Plugin authorization, then one Skype
“Manage API Access Control” window will pop up. Choose “Allow this program to
use Skype” and click OK button.

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Q3: Why SkyATA-101 doesn't work after SkyATA-101 setup program is
installed in Windows Vista?

A: For Windows Vista, user needs to manually launch SkyATA-101 again after
SkyATA-101 setup program is installed. From "All Programs" of Windows
start menu or SkyATA-101 icon in Windows desk, user can launch SkyATA-101
program. For Windows XP and 2000, SkyATA-101 will automatically be launched
after setup program finishes installation in default. The reason is because of
Vista's new architecture for security.

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Q4: How do I know that SkyATA-101 is successfully installed?
A: The easy way is to check the status of SkyATA-101 system tray icon at the

right-bottom corner of Windows desktop. If you can see the SkyATA-101 system
tray icon presented as or system tray icon shows SkyATA-101 when mouse
cursor is put on SkyATA-101 system tray icon. And you can hear the dial tone
when you pick up the phone receiver. Then SkyATA-101 should be successfully
installed.

Q5: Why some of my computer USB ports don't work with SkyATA-101?
A: Some Windows 2000 or Windows XP systems might have driver problem with

their USB 2.0 ports since both operation systems have been released before USB

2.0 is available. However, Microsoft's Windows 2000/XP latter service pack has
added support for USB2.0. User can access Microsoft web site and search by
USB/FAQ or
link http://www.microsoft.com/whdc/system/bus/USB/USBFAQ_intro.mspx

to

find more information.
User can check Windows device manager as following procedures to see whether

your problem is related with USB driver or not. After USB driver is updated, your
USB ports should work with SkyATA-101 and other USB devices.

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64

65

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Q6: In some computers, user might get Windows pop-out message to ask for
Windows to restart after user 1st time plugged in SkyATA-101 dongle into one
USB port. Should user restart Windows to make the new setting valid?

A: It is not necessary to restart Windows as the pop-out message. Just ignore it
and continue to install SkyATA-101 AP program, then enjoy SkyATA-101 without
restarting Windows. In some Windows 2000 systems, user might encounter
problems after SkyATA-101 program installation completes and Windows 2000
pops up message as below. User can click OK button, then unplug SkyATA-101
dongle and plug again or restart Windows 2000. Re-install SkyATA-101 AP
program and launch through start menu or SkyATA-101 desk icon to make
SkyATA-101 active.

Q7: Why I still can’t use SkyATA-101 after the hardware and software are
successfully installed?

67

A: Whenever the SkyATA-101 AP software is launched, Skype will invoke one
warning window "Another program wants to use Skype". If you choose "Do not
allow this program to use Skype", but still want to use SkyATA-101, please go to
the Skype window main menu Tools and choose Options. In the next window,
choose Privacy tab in the left. Double click "Manage other program's access to
Skype” in "Related Tasks" on the lower side of the window. There will be a
"Manage API Access Control" window coming up. Scroll down the bar to find
device Name: SkyATA-101.exe. "Not allowed to use Skype". Choose this device
and click Change button to get the warning window "Another program wants to
use Skype" and make proper choice like "Allow this program to use Skype, but
ask again in the future". Or choose this device and Remove button on the right
side. Click OK.

Re-launch SkyATA-101 through start menu or SkyATA-101 desk icon. Then
Skype will invoke the warning window "Another program wants to use Skype"
again. Make a proper choice. After this modification, SkyATA-101 will work.

If user doesn't want Skype to pop out this warning message whenever user
reboots PC, user can choose "Allow this program to use Skype".

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Q8: Why does SkyATA-101 fail to initialize?

70

A: The phone receiver is not on-hook properly.

Q9: Why doesn’t SkyATA-101 work properly in some USB ports of Windows 2000

system?
A: We strongly recommend user to install SkyATA-101 AP program when user 1

st

time plugs SkyATA-101 dongle into one certain USB port of any Windows 2000
system. Or user needs to remember to plug SkyATA-101 dongle into the same
USB port which user 1

st

time plugged in and install SkyATA-101 AP program if

user didn't install SkyATA-101 AP program at 1

st

time.

In some case, user might have 1

st-

time plug SkyATA-101 dongle into one
Windows 2000 system USB port without installing SkyATA-101 AP program. Next
time, user might plug SkyATA-101 into another USB port and install SkyATA-101
AP program and it worked perfect. Later on if user plugged SkyATA-101 dongle
into the USB port which user 1

st

time plugged in, then user might have problem to
use SkyATA-101 unless user re-install SkyATA-101 AP program. The quick
solution is to install SkyATA-101 program again as the pop-up message suggests.
Also you can refer to FAQ 5 if you still encounter problem.

This problem might happen in Windows 2000 system only.

Q10: Why doesn’t the phone ring when there is an incoming call?
A: a. Please make sure whether SkyATA-101 is successfully installed or not as

description in FAQ 4.
b. Try to change the Ring signal frequency selection in Phone Setting page

.

c. Try with other analog phone because some phone might have special driving
requirements although we have tried to make our device compatible.

Q11: Why can't I hear dial-tone when I pick up the handset?

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A: a. Please make sure whether SkyATA-101 is successfully installed or not as
description in FAQ 4.

b. Make sure SkyATA-101 has been chosen as the Skype sound device for Audio
In/Out, please refer to FAQ 12.

c. Please check whether your computer has entered into power saving mode or
not. User needs to make PC wake up from power saving mode and SkyATA-101
will re-initialize before normal operation. Please remember to make sure phone is
on-hook when SkyATA-101 is initializing.

Q12: Why can't I hear any voice after I pick up phone receiver and Skype shows
connected when I make or answer a call?

A: Make sure SkyATA-101 has been chosen as the Skype sound device for Audio
In/Out. Go to the Skype window main menu Tools and choose Options. In the
next window, click "Sound Devices" tab in the left and choose SkyATA-101 from
Audio In and Audio Out scroll bar.

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Q13: After I connected SkyATA-101 dongle with my computer, I couldn't hear
music or voice from my computer. What can be done so that I can listen to music
from the original sound device?

A: Right-click the "volume" system tray icon at the right-bottom corner of Windows
desktop, choose "Adjust Audio Properties". It will come out the "Sounds and
Audio Devices Properties" window. Choose the default Windows audio device like
sound card. Then you should be able to listen to music from your original sound
device like speaker.

Q14: Do I need to restart my computer whenever I re-plug the SkyATA-101
dongle?

A: There is no need to restart the computer, but we suggest that you re-open your
Skype software, then launch SkyATA-101. We recommend that you plug in the
SkyATA-101 dongle first then launch SkyATA-101 AP program and close the
SkyATA-101 AP program first before you un-plug the SkyATA-101 dongle.

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Q15: How can I uninstall SkyATA-101 AP program?
A: Please follow below two steps.

a. Close SkyATA-101 program by clicking SkyATA-101 system tray icon at the
right-bottom corner of Windows desktop and choosing Exit.

b. Use Windows Start menu, choose "All Programs" and find SkyATA-101. There
is "Uninstall” option. Choose it and then click Yes button.

Q16: How can I dial "+" sign when making a SkypeOut call?
A: You can use "00" to stand for "+".

Q17: Why can't I start my computer after I plug in SkyATA-101 dongle?
A: Please check your computer's system BIOS Boot up device option setting.

Your computer might have boot up device setting as USB device. You can refer to
your computer BIOS setting procedure to change USB boot up setting.

Q18: How can I know the SkyATA-101 AP program version?
A: Right-click SkyATA-101 system tray icon at the right-bottom corner of Windows

desktop and choose "About".

Q19: Why does SkyATA-101 system tray icon at the right-bottom corner of
Windows desktop show Hardware Error

?

A: a. SkyATA-101 might not plug in the computer USB port properly. Please
unplug SkyATA-101 dongle and make sure to plug SkyATA-101 dongle into the
computer USB port properly. User can try to use USB cable to connect
SkyATA-101 and USB port to make sure solid plug into USB port.

b. The Phone receiver is picked up before SkyATA-101 finishes initialization.
Please make sure phone is on-hook before SkyATA-101 initialization completes.

Q20: Why does SkyATA-101 system tray icon at the right-bottom corner of
Windows desktop show Skype unavailable

?

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A: Please make sure Skype is launched and on-line. User can refer to the
following possible cases.

a. Skype is not active owing to no internet access and SkyATA-101 program is
launched.

b. Skype program is closed after SkyATA-101 program is launched.
c. User changes Skype status to Offline and picks up the phone receiver. User

needs to change Skype status to Online for normal operation.

Q21: Why can't I use existing Skype audio devices after SkyATA-101 is installed?
A: After SkyATA-101 is installed, Skype sound device will be set as SkyATA-101

as figure in FAQ 12. If user wants to use other Skype device, user can change
Skype sound device as the one user wants to use. Similarly, user needs to
change Skype sound device as SkyATA-101 if other Skype USB audio device is
adopted first and then user wants to use SkyATA-101.

Q22: Can I use Skype version later than SkyATA-101 claims to support in

Minimum System Requirements

?

A: Since Skype might change API for the new release, we can't guarantee our
current SkyATA-101 AP can work with the new update seamlessly. You should be
able to adopt it for basic Skype talk, but you always can download the latest
SkyATA-101 AP program from our web site or get help from our supporting
people.

Q23: Why can't I use conference or multiple call function?
A: In some case, user might need to dial "＊" key before the Skype call, but the "

＊" key will conflict with the default conference call function key "＊". User can
change the default conference call function key setting "＊" to "＊＊". Then
conference call will be OK to make. There is a similar function key option "# #" for

the default multiple call function key "#" as below.

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6. Regulation

Regulatory Compliance Notices

Class B Equipment

This equipment has been tested to comply with the limits for a Class B device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that inter­ference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by implementing one or more of the following measures:

 Reorient or relocate the receiving antenna;
 Increase the separation between the equipment and receiver;
 Connect the equipment to an outlet on a circuit different from that to

which the receiver is connected;

 Consult the dealer or an experienced radio or television technician for

help.

Modifications

The FCC requires the user to note that any changes or modifications made to this
device that are not expressly approved may void the users’ authority to operate
the equipment.
Declaration of conformity for products marked with the FCC logo in the United
States only.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:

1. This device may not cause harmful interference

2. This device must accept any interference received, including interference that

may cause unwanted operation.