GoBone GB112 User Manual

GoBone Smart Bone
for Dogs & Puppies
Model: GB112
User Guide
What’s In The Box 2
Meet your GoBone 2
GoBone Requirements 2
Charging GoBone 3
Assembling & Dismantling GoBone 3
Assemble GoBone 3
Dismantle GoBone 4
Connecting GoBone to your Smartphone 4
iOS Setup 4
Android Setup 4
Connection Instructions 5
Software Updates 5
Trouble connecting? 5
Playing with GoBone 5
Turning GoBone On 5
Turning GoBone Off 6
Freestyle Mode 6
Portrait Orientation 6
Landscape Orientation 6
Auto Play Mode 6
Bonding Mode 6
Adding Treats 7
Cleaning 7
GoBone Wheels & Shell 7
GoBone Core 7
Replacing GoBone wheels & shell 7
LED Indicator Color Descriptions 7
Troubleshooting 8
Frequently Asked Questions 8
Regulatory 10
Contact Us 11
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What’s In The Box
GoBone Wheel (x2)
GoBone Core
GoBone Shell
Quick Start Guide
Charging Cable
Meet your GoBone
GoBone is the world's first app-enabled smart bone for your dog. It automatically keeps your dog active while you're busy and opens up a whole new world of play when you're together.
GoBone is composed of one core, one shell, and two wheels assembled together. See below for features.
Wheels:
Chewable surface
Treat compartment between blue wheel lip and white cap
Quick release button accessible only by humans
Shell:
Large and small chewable surfaces
Grooves for peanut butter or other spreadable treats
Core:
Quick release button accessible only by humans
LED GoBone status indicator
Micro-USB power port for charging
GoBone Requirements
iPhone running iOS 10.0 and higher or smartphone running Android 4.4 and higher
Bluetooth Low Energy (BLE)
Safety and Handling
Supervise your dog until you are certain they can use GoBone safely alone.
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Clean and inspect GoBone frequently. Carefully inspect all GoBone components for cracks, separations and missing pieces before giving to your dog. Check frequently and replace worn or damaged parts immediately.
Your dog’s safety is your responsibility. As with any dog toy, we recommend supervised play until you’re confident that your dog will not destroy GoBone. If you think your dog has swallowed a GoBone fragment, promptly call your veterinarian.
Multiple dog households. If you have multiple dogs in your household, only provide GoBone products for the largest, strongest chewer in the house.
Power chewers. Although GoBone's exterior is made of tough nylon and TPU, GoBone is not recommended for dogs that are power chewers or dogs that can quickly destroy other chew toys.
Getting Started
Charging GoBone
Connect the GoBone Core to a power source using the included charging cable. We recommend charging GoBone from a wall socket using your smartphone’s charging brick.
It will take up to 90 minutes for a full charge from a wall socket. The LED will pulse green while GoBone charges. Once it's fully charged, the LED will turn solid green. When it's low on battery, the LED will pulse red.
For fastest charging, do not charge GoBone from a USB port.
Assembling & Dismantling GoBone
Assemble GoBone
1. SLIDE the fully charged core into the shell. Make sure the Quick Release Button on the core locks into the shell.
2. SLIDE one wheel on each end of the core.
3. PRESS the inside of each wheel with your thumb to lock into place.
4. SQUEEZE the wheels together until you hear the wheels click to secure.
5. PULL on both wheels to make sure they are on securely attached.
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Dismantle GoBone
1. PRESS the inside of each wheel with your thumb and pull the wheel away from the core to remove.
2. PRESS the Quick Release Button on the core and slide the core out of the shell.
Click to watch our GoBone Assembly & Charging Video: mygobone.com/go Contact us with questions: mygobone.com/support
Connecting GoBone to your Smartphone
iOS Setup
The GoBone App is compatible iPhones running iOS 10.0+.
Find the GoBone App in the Apple App Store for iOS devices. Download and install The GoBone App. You will need an Apple App Store account before downloading the GoBone App.
Link to GoBone App in the Apple App Store: http://apple.co/2AL9ZjZ
Link to GoBone App setup video: http://bit.ly/2BqooDv
Once you have installed the GoBone App, tap your fully-assembled GoBone twice to wake it. Launch the GoBone App and your smartphone will connect to your GoBone automatically.
If you're having trouble connecting to GoBone, please try the following:
1. Power cycle your phone (turn it off and back on)
2. Delete the GoBone App and reinstall it. Then power cycle your phone.
3. Try to connect your phone to a different third device (Bluetooth speaker, etc.) to check if your phone’s Bluetooth is working properly
4. Make sure no other devices are connected to your phone (Fitbit, Bluetooth speakers, etc.) and try reconnecting
5. Try using a different phone to connect to GoBone
Android Setup
The GoBone App is compatible with smartphones running Android v4.4 or higher.
Find and download the GoBone App in the Google Play Store. You will need an account with the Google Play Store before downloading the GoBone App.
Link to GoBone App in the Google Play Store: http://bit.ly/2B028Df
Link to GoBone App setup video: http://bit.ly/2AHMqsb
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If you're having trouble connecting to GoBone, please try the following:
1. Ensure Location is enabled in System Settings
2. Restart Bluetooth on your phone
3. Power cycle your phone (turn it off and back on).
4. Delete the GoBone App and reinstall it. Then power cycle your phone.
5. Make sure your phone is up to date with the latest Android software.
6. Try to connect your phone to a different third device (Bluetooth speaker, etc.) to check if your phone’s Bluetooth is working properly
7. Make sure no other devices are connected to your phone (Fitbit, Bluetooth speakers, etc.) and try reconnecting
8. Try using a different phone to connect to GoBone
Connection Instructions
Once you have installed and opened the GoBone App, follow these steps to connect to your GoBone:
1. Wait until GoBone’s LED is off
2. Wake GoBone by double tapping it
3. Launch the GoBone App
Software Updates
The GoBone App automatically checks for GoBone software updates every time it connects to GoBone. These updates are necessary to add new features and improve GoBone’s functionality. Software updates are free.
Trouble connecting?
Reach out to us at support@mygobone.com with questions.
Playing with GoBone
Turning GoBone On
Double tap GoBone in the center of the shell to wake. Once awake, the LED indicator will pulse blue while GoBone is waiting to connect to the GoBone App.
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Turning GoBone Off
GoBone goes to sleep automatically after it's disconnected from the app. If your GoBone is in Auto Play mode, you'll need to stop Auto Play and disconnect from the app so that GoBone can go to sleep. To wake your GoBone again, just tap the center of the shell twice.
Freestyle Mode
Freestyle Mode turns GoBone into a gaming device for you and your pup to enjoy together. Drive GoBone around your home with your dog in hot pursuit. Record your dog's adventures using the camera on your smartphone and share with friends directly from the GoBone App.
Portrait Orientation
Drive GoBone by moving your thumb around the blue circle
Tap the record button to record using your smartphone’s video camera
Activate controls in landscape orientation
Landscape Orientation
Drive GoBone by moving your thumbs on the blue pads
Return to Home Screen
Record using your smartphone’s video camera
Activate controls in portrait orientation
Auto Play Mode
GoBone moves on its own to keep your dog entertained throughout the day. To maximize
engagement, GoBone’s intelligent software personalizes its movement based on your dog’s age, breed, and other factors.
Start an Auto Play session by following these steps:
1. Set the length of the Auto Play session
2. Set the speed of GoBone during Auto Play
3. Press Go to start playtime
Bonding Mode
Every dog has a unique personality. That's why it can take anywhere from a few seconds to a few weeks for your pup to bond with their GoBone. The GoBone App includes Bonding Mode, a step-by-step process to help your dog falls in love with their GoBone. Bonding mode will launch
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automatically the first time you open the GoBone App. It can be accessed anytime from the Main Menu.
Adding Treats
You can place treats, kibble, or a spreadable treat such as peanut butter between the white cap and the blue lip on each wheel. You may need to break the treat into pieces in order to get them to fit. You can also spread peanut butter on the shell inside the grooves.
Cleaning
GoBone Wheels & Shell
Scrub with a brush under warm water using mild, non-toxic detergent and rinse thoroughly. Inspect for wear while cleaning.
GoBone Core
Gently wipe with a damp paper towel and dry thoroughly. Do not submerge in water.
Replacing GoBone Wheels & Shell
Over time, GoBone’s exterior may need to be replaced. Visit mygobone.com to purchase GoBone wheel and shell replacements. We recommend replacing GoBone’s wheels and shell at the same time to ensure top performance.
LED Indicator Color Descriptions
Pulsing Blue
GoBone is on and waiting to connect to the GoBone App
Solid Blue
The GoBone app is connected to GoBone
Pulsing Green
GoBone is charging
Solid Green
GoBone is fully charged
Solid Yellow
Auto Play is enabled
Pulsing Red
GoBone needs to be charged
Pulsing Purple
GoBone’s software is updating
Off/Blank
GoBone is sleeping. Tap GoBone twice to wake.
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Troubleshooting
GoBone wheels fall off during play
GoBone’s wheels will not fall off during normal dog play when properly attached. Click to watch our GoBone Assembly & Charging Video and follow these steps to properly assemble your GoBone.
1. SLIDE the fully charged core into the shell. Make sure the Quick Release Button on the core locks into place in she shell.
2. SLIDE one wheel on each side of the core.
3. PRESS the inside of each wheel with your thumb to lock into place.
4. SQUEEZE the wheels together until you hear the wheels click to secure.
5. PULL on both wheels to make sure they are on securely attached.
GoBone stops moving during Auto Play
In Auto Play mode, GoBone moves for 10 minutes and sleeps for 20 minutes to give your dog enough time to rest. It'll repeat this pattern every 30 minutes for up to 8 hours.
My dog is afraid of GoBone
Every dog has a unique personality. That's why it can take anywhere from a few seconds to a few weeks for your pup to bond with their GoBone. Read on for our tips and tricks on how to convince your dog that GoBone is safe and interesting.
1. Run Bonding Mode in the GoBone App
2. Interact with GoBone yourself so that your dog understands that it's ok to play with it. Give your dog treats to reward them for positive behaviors.
3. Keep GoBone still until your dog is comfortable with it. Then slowly introduce motion with the smartphone app.
4. Add food or treats to GoBone
5. Attach a piece of cloth to the white part of the shell so that GoBone drags it behind when moving
6. Is there a toy that your dog absolutely loves? Try putting it near GoBone to get them to play with both. You may also want to try putting GoBone near your dog's food tray while they eat.
Frequently Asked Questions
How long does the battery last?
GoBone’s battery lasts up to 8 hours in Auto Play Mode and approximately 30 minutes in Freestyle Mode.
Can I control my GoBone remotely?
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No. GoBone connects to your phone with Bluetooth technology, so you’ll need to be in the same room as GoBone. Use Auto Play mode for those times when you’re busy or not directly connected to GoBone.
Is GoBone waterproof? GoBone is splash and slobber resistant.
Is GoBone available in different colors?
GoBone currently comes in white and blue. We plan on releasing other colors in the future so email us at support@mygobone.com and let us know the colors you’d like to see.
Does GoBone work outdoors? We recommend using your GoBone indoors.
Does GoBone have a built-in camera?
No, GoBone does not have a built-in camera. This boosts GoBone’s battery life so it can offer your pup all-day play. You can record play sessions directly from the app by pressing the record button during Freestyle Mode.
Are the chewable parts of GoBone replaceable?
Yes. We designed GoBone so that you can affordably replace the exterior If your dog shows GoBone a little too much love. Replacement parts can be purchased at mygobone.com.
Is GoBone a good fit for my dog?
We designed GoBone to appeal to the things dogs love most: chewing, chasing, and tossing. If your dog enjoys any of these, chances are they’ll love their GoBone.
Powerful chewers should play with GoBone under supervision.
Is GoBone a good fit for my small dog?
Yes. Small dogs enjoy chasing GoBone around and nipping at the wheels. They also enjoy eating the treats out of the wheels and licking the peanut butter slathered on the shell.
I have more than one dog. Can they both play with GoBone?
Yes. Your dogs will likely play together with GoBone in a similar way that they play with other toys. As with any other dog toy, only provide GoBone products for the largest, strongest chewer in the house.
What should I do if my dog’s breed is not listed in the GoBone App?
During the GoBone App setup process, select the breed that most closely behaves like your pup. Email us at support@mygobone.com with the name of your dog’s breed so we can add it to our list in the our next software update.
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Does GoBone replace regular walks and socialization?
Dogs need regular walks and socialization to be happy and healthy. Rather than replace these important activities, we created GoBone to help pet owners fill the gaps in exercise and play throughout the day.
Warranty and returns
This GoBone as supplied by GoBone Inc., is warrantied against defects in materials and workmanship under normal use for a period of 90-days from the date of the retail purchase. Full terms can be found at https://mygobone.com/warranty.
Regulatory
FCC
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
IC
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
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Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries at your local battery recycling center.
Contact Us
Drop by and say hello. We’d love to hear from you and your pup!
mygobone.com
support@mygobone.com
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