GN9020-D
Digital Wireless System
GN9010-BT
Bluetooth™ Wireless System
User Guide
Components
1. Base Station
A. Headset/Handset Selector
B. Microphone Volume Control
C. Telephone Compatibility Setting
D. Battery Charging Indicator
E. Headset Mode Indicator (base)
2. Stand
3.Telephone Cord
4. AC Power Adapter
5. Receiver Housing
F. Ear Cushion Mounted on Earplate
G. Mute Button
H. Receive Volume Control Button
I. Headset Mode Indicator (headset)
6. Adjustable Headband
7. Stabilizer
8. Flexible Microphone Boom
9. Microphone
10. Foam Cover for Microphone
6.
2.
5.
4.
3.
C.
10.
7.
1.
9.
8.
A.
B.
D.
E.
F.
H.
I.
G.
77 Northeastern Blvd. • Nashua, NH 03062 USA
1-800-826-4656 • www.gnnetcom.com
1555-769
Printed in USA
September 2000
Assembling
1 Connect all cords.
2 Attach the base station to the stand.
Charging the Battery
3 Insert the headset
into the base station
(either side can
be used). The
battery charging
indicator on the
base illuminates.
4 The headset battery
is not charged
when delivered.
Place the headset
in the base for 3
hours before making
the following
adjustments. It takes
3 hours to fully
charge the battery.
When fully charged,
the battery charging
indicator flashes.
— A fully charged GN9020-D provides 7 hours
of talktime.
— A fully charge GN9010-BT provides 2 hours
of talktime.
Netcom
Act-Assembly
First draft 7-11-00
Second draft 8-23-00
Charge battery for 3 hours
prior to use.
1
2
3
4
5
6
7
8
A
B
C
D
E
F
G
Netcom
Adjusting the Microphone Volume
14 Put on the headset.
15 Press the headset/handset selector
to switch to handset mode.
16 Call someone using your handset and ask the person
to help you evaluate the volume of your voice.
17 Using the
headset/handset selector
to toggle back and forth
between handset and
headset mode, adjust
the microphone volume
control from 1 to 8 by
first talking in the
handset and then in the
headset in each switch
position. Position 1 is
the lowest volume setting
and position 8 is the
highest volume setting.
18 When the person hears
no difference whether
you talk in the handset
or headset, you have the
correct setting. If the
setting is 7 or 8, it may
be necessary to move the
telephone compatibility
setting to G. Some
phone handsets may
always be louder than
the headset.
Checking the System
5 If your telephone has volume control, set the
volume in the middle position.
6 Press the headset/handset
selector to switch on the
headset. The headset mode
indicator on the base station
illuminates.
7 The headset
mode indicator
on the headset
begins flashing
within 10
seconds. If the
headset mode
indicator does
not flash, recheck
assembly.
8 The system is now working.
9 If the lights are still off, the headset/handset selector
is in handset position. Press the headset/handset
selector once.
Adjusting to your Telephone
10 Put on the headset.
11 Make sure the mute
function is off. If
you hear a beep
every 3 seconds, the
mute function is on.
Turn off the mute
function by pressing
the mute button
once.
12 Lift the handset
from your telephone
and listen for a dial
tone in your headset.
13 If there is no dial
tone, adjust the telephone compatibility
setting until the dial
tone is clear. If dial
tone is clear for both
A and G, set to A.
Warranty
GN Netcom, Inc. warrants this product against all defects in material and workmanship for a period of one year from the date of
original purchase. The conditions of this warranty and our responsibilities under this warranty are as follows:
• The warranty is limited to the original purchaser.
• The warranty is void if the serial number, date code label or product label is removed, or if the product has been subject to
physical abuse, improper installation, modification, or repair by unauthorized third parties.
• The responsibility of GN Netcom, Inc. under this warranty shall be limited to the repair or replacement of the product at the
sole discretion of GN Netcom, Inc.
• Any implied warranty on GN Netcom, Inc. products is limited to one year from the date of purchase on all parts, including the
cords and connectors. Specifically exempt from warranty are limited-life consumable components subject to normal wear and
tear, such as microphone windscreens, ear cushions, ear tips, decorative finishes, batteries, and other accessories. GN Netcom,
Inc. is not liable for any incidental or consequential damages arising from the use or misuse of any GN Netcom, Inc. product.
• A copy of your receipt or other proof of purchase is required. Without proof of purchase, your warranty is defined as beginning
on the date of manufacture as labeled on the product.
• This warranty gives you specific legal rights and you may have other rights which vary from state to state.
Unless otherwise instructed in the User Guide, the user may not, under any circumstances, attempt any service, adjustments or
repairs on this unit, whether in or out of warranty. It must be returned to the factory or authorized service agency for all such work.
To Obtain Service
For customer service and technical support, call GN Netcom, Inc. at 1-800-826-4656.
If it becomes necessary to send a unit in for repair, it is not necessary to call for a Return Material Authorization (RMA) number, as
one will be assigned upon receipt of the package at the factory.
Ship the product in a suitable shipping container, fully insured and with the shipping charges prepaid. Include the following with the
product:
• Your name, company name, address and telephone number.
• A description of the problem.
• A copy of the receipt or other proof of purchase (without proof of purchase, your warranty will be defined as beginning on the
date of manufacture as labeled on the product).
Or, for out of warranty products:
• A purchase order which authorizes repair.
In warranty products are warranted for one year from the repair date or for the remainder of the original warranty period, whichever
is longer. Out of warranty products will be repaired or replaced at the prevailing charge and carry a one year warranty from repair
date.
GN Netcom, Inc. will not assume any responsibility for any loss or damage incurred in shipping. Any repair work on GN Netcom,
Inc. products by unauthorized third parties voids any existing GN Netcom, Inc. warranty.
Ship To:
GN Netcom, Inc. • 77 Northeastern Boulevard • Nashua, NH 03062 • 1-800-826-4656
¥1
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¥8
¥A
¥B
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¥G
¥1
¥2
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¥A
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¥G
Answering and Placing Calls
19 Put on the headset.
20 Set the headset/handset selector
to headset position.
21 Lift the handset
from the phone.
Answer or place
the call.
22 You can now move
freely away from
the base station. If
you move out of
transmission range,
you will hear a beep
in the headset every
10 seconds.
23 To end the call,
replace the handset
on the phone.
Adjusting the Receive Volume
24 To increase or decrease the
volume, press the upper (+)
or lower (-) part of the
oval volume control on
the headset. When the
volume reaches maximum
or minimum, you will hear
a beep in your headset.
Muting the Microphone
25 To talk without the other
party hearing you, press
the mute button on the
headset. When the
microphone is muted,
you will hear a beep
every 3 seconds. When
the mute function is on,
you can still hear the
other party.
Recharging the Battery
26 To ensure optimum
battery life, when not
in use, place the headset
in the base station with
the headset/handset
selector in the handset
position. The battery
charging indicator
illuminates during
recharging. It takes 3
hours to fully charge
the battery. When fully
charged, the indicator
flashes. If battery
power gets too low,
you will hear a beep
in your headset every
20 seconds.
FCC Notice to Users
Upon request only, you must notify your telephone utility company (telco) of your intention to install or permanently remove an
FCC Part 68 registered device or system. Include the FCC Registration Number and the Ringer Equivalence Number (REN) located
on the amplifier label.
The telco has the right to make changes to their network, which may affect the operation of your equipment, provided you are given
adequate advance written notice to permit correct operation.
This device complies with part 15 of the FCC Rules and ICES-003 Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Complies with part 15 & 68, FCC Rules
Operation is subject to the following two rules:
(1) This device may not cause harmful interference and
(2) This device must accept any interference received, including interference that may cause undesired operation.
Industry Canada requires Indoor Use Only
IC Notice to Users
The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications
network protective, operational and safety requirement as prescribed in the appropriate Terminal Equipment Technical Resource
Document(s). The department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer
should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the
user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and
internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural
areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric
inspection authority, or electrician, as appropriate.
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum
number of terminals allowed to be connected to a telephone interface. The termination of an interface may consist of any
combination of devices subject only to the requirement that the sum of the ringer equivalence Numbers of all the devices does
not exceed 5.
Netcom
Comfort Adjustments
28 You can wear the
headset on your
right or left ear,
whichever side you
prefer. To switch
sides, simply rotate
the microphone
boom below the
headband. NOTE:
Do not force the
boom over the top
of the headset.
29 Adjust the length of
the headband so the
headset rests comfortably on your
head. The stabilizer
should be placed just
above your free ear.
Adjust the flexible
microphone boom so
the microphone is
positioned approximately 1/2” (12 mm)
from your mouth.
30 To change or clean
the leatherette ear
cushion, first
remove the earplate
by turning the
earplate 45 degrees
counter-clockwise.
Once removed, the
ear cushion can be
taken off the
earplate.
To use the optional
foam ear cushion,
first remove the
earplate and
leatherette cushion.
Then place the
foam cushion on
the earplate.
31 Gently remove the
microphone foam cover
to clean or change.
Frequently Ask ed Questions
Why can’t I hear a dial tone?
• Check that all cords are connected correctly.
• Be sure the AC power adapter is plugged in and power
is turned on.
• Be sure the headset/handset selector is in headset
position and the headset mode indicators are
illuminated.
• Be sure the battery is fully charged.
• Be sure the serial numbers on the base station and
headset match. The numbers must match for operation.
• Adjust the telephone compatibility setting.
Why doesn’t the other person hear me?
• Be sure the mute function is off.
• Re-adjust the microphone volume.
• Check the position of the microphone making sure
that it is placed at the corner of your mouth.
• You may be out of range. Move closer to the
base station.
Why do I hear a beep in my headset?
• A beep every 20 seconds means the battery is getting
low and needs to be charged. For proper charge, be
sure the battery charging indicator is illuminated when
the headset is placed in the base station. The battery
may need up to three charge and discharge cycles to
reach full capacity.
• A beep every 10 seconds means that you are out
of range. Move closer to the base station.
• A beep every 3 seconds means that the mute
function is on. Turn the mute function off.
Beep Frequency Reason
20 Seconds Low Battery
10 Seconds Out of Range
3 Seconds Mute On
Why do I hear a buzz or humming noise in my
headset?
• The base station may be too close to your telephone.
Move the base station further away.
Cautionary Notes to Computer Users
When using any headset with a computer, care should be taken in dry or low humidity environments to protect the user from electrostatic discharge from
the monitor (CRT). Computer monitors can induce a substantial electrostatic charge when turned on or off, or when there is a power failure, and the
resulting electrostatic discharge can be passed through the headset to ground.
A user in close proximity to or touching the computer may feel a common “shock” sensation, similar to touching a doorknob after walking across a carpet,
causing no harm to the user. This discharge is entirely due to the computer monitor; the headset is merely the shortest path to ground.
To minimize the possibility of electrostatic discharge through the headset, you can:
• Use a grounded screen in front of the monitor.
• Use static dissipative wrist straps.
• Increase the relative humidity in the room to 60% or more.
• Install static dissipative carpets or floor coverings (anti-static sprays can be helpful).
• Remove the headset before turning the computer on or off.
GN Netcom, Inc. headsets meet all OSHA, UL, FCC and CS standards.
Safety Instructions
• Never try to dismantle the product yourself. None of the internal components can be repaired by users.
• Do not expose the headset to rain or other liquids.
• The headset is equipped with a rechargeable NiMH battery (nickel-metal-hydride). For battery replacement, please
contact your distributor or reseller.
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