02-20 User Guide
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EN
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User Guide
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Read all instructions before using this product and keep
the User Guide in a safe place for reference.
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The glo™ heater is intended for adult use only. Keep out
of reach of children
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physical, sensory, mental capabilities or lack of
or have been given instructions concerning the use of
the product by a person responsible for their safety.
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™
heater or
undertake cleaning and user maintenance.
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local disposal and recycling regulations for lithium-ion
batteries.
Do not attempt to replace the glo™ tobacco heater
cause overheating, fire, explosion and injury.
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The glo™ heater should be charged for 2-4 hours. If
and contact the customer helpline: 1-866-750-5893.
See Battery Status in the ‘Quick Start’ section for
further information.
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of damage.
may contain a damaged or defective lithium-ion battery,
heater should not be brought on an airplane.
not be shipped by air and include labeling on the outer
package that states “Damaged or Defective Lithium-Ion
Batteries”.
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This product should only be connected to extra
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tobacco heater. Use only an adapter from a reputable
supplier bearing an appropriate National Certification/
Conformity Mark relating to Electrical Safety in the
country of use.
Examples of such conformity marks are the mark in Canada
and the mark in the European Union.
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Do not leave the glo
™
charging.
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Do not leave the glo™ heater exposed to a heat source
or in a high temperature location such as direct sunlight
on a car dashboard.
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Do not charge near flammable materials or environments
such as bedding or petrol stations.
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™
from children as they may pose a choking hazard.
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Do not drop, crush, pierce, incinerate, or immerse the
glo
™
glo™ tobacco heater to explosive fumes or magnets.
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Do not insert foreign objects into the glo™ heater.
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Only clean the product as advised in the User Guide,
using the brush provided.
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Do not modify, open, or repair the glo™ heater or the
USB cable.
Operating temperatures
Discharge: -20 to 60°C
Full Charge: 10 to 45°C
Limited Charge: 0 to 10°C (1/2 full charge rate)
Distributor: Imperial Tobacco Company Ltd.
Model: G001/G002
Should you have any queries regarding your glo™ tobacco
heater,
please contact our customer helpline:
1 866-750-5893
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™
.
gives you the instructions on
The glo™ heater is only for
tobacco sticks. Never use the
not light a neostiks™ heatable
a lighter or any other flame
source.
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USB cable
glo
™
tobacco
heater
Cleaning Brush
Universal adaptor can be used.
Purchase a USB cable that can support
excludes neostiks
™
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01 Heater entrance
02 Shutter
03 Control button
04 USB charger port
05 Cleaning door
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01 Charge
Insert the USB cable into
the USB charger port of the
glo
™
tobacco heater and
USB port or a USB plug.
The lights on the control
charging status.
Up to 25% charged
Up to 50% charged
Up to 75% charged
Up to 99% charged
Fully charged
It takes 2-4 hours to fully charge
provide more than 20 sessions.
The glo
™
plugged in
be paused until the session is complete.
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02 Insert a neostik
™
Slide open the shutter on top of the glo™ tobacco
heater and gently insert a neostik
™
action until the coloured collar on the tipping is no longer
the bottom of the
glo™ tobacco heater.
™
tobacco heater. Please only use neostiks™.
Consumable
glo™Tobacco
Heater
HeaterChamber
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03 Turn on
on the glo
™
tobacco heater
for 3 seconds to start
the heating process.
The glo
™
tobacco heater
3 seconds to indicate
that the control button
can be released.
on the glo
™
illuminated and the glo™ tobacco heater
it’s ready to use.
TIME UNTIL USE:
30 seconds
20 seconds
10 seconds
Ready to use
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04 Enjoy
Place the neostik™ to your lips and inhale gently, just
like a regular cigarette. Each session lasts for 3 minutes.
session end to indicate the session end is approaching
™
turn off automatically.
the control button for 3 seconds on the glo™ tobacco
heater. The glo
™
™
must be removed and replaced before the next session
can begin.
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05 Remove a neostik
™
Simply remove a neostik™ by the filter.
from glo
™
tobacco heater as
the tobacco portion could
be hot.
06 Disposing a neostik
™
Discard a neostik™ responsibly in
ensure the shutter is closed
after every session.
07 Haptic mode -
Turning off the vibrate
The Vibrate function is set up automatically on the
glo
™
tobacco heater.
To turn off the vibrate function, press and hold the control
button on the glo
™
tobacco heater for 10 seconds.
The glo
™
The glo
™
control button and press it again immediately to turn off
the glo™ tobacco heater pulse.
To turn the vibrate function back on, press and hold the
control
button on the
glo™ tobacco heater
for 10 seconds.
glo™ tobacco heater
The glo
™
control button and press it again immediately to turn on
the glo™ tobacco heater pulse.
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08 Recharging
To check the battery status,
press and release the control
button on the side of the
glo
™
tobacco heater.
The status of the battery
cannot be checked during
a session. See instruction
1 for further information
on recharging.
20 session available
at least 5 sessions available
Recharge required
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09 Cleaning
cool for a minimum of 5 minutes before cleaning.
THE GLO
™
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Clean the inside of the heating chamber using the
brush provided. For best results, clean from both ends
as required.
For best performance glo
™
tobacco heater needs to be
cleaned after 20 sessions.
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cleaning brush
Please make sure that the cleaning brush is
™
tobacco heater.
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TROUBLESHOOTING
Error Mode Symptom
The glo™ tobacco
heater is not charging.
The glo
™
tobacco
heater is not heating.
The glo™ tobacco
heater is not heating.
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Possible Cause Possible Solution
The glo™ tobacco
heater may be above
the battery’s maximum
temperature.
Move to a cooler area
™
tobacco heater to cool
The glo™ tobacco
heater may be above
the battery’s minimum
temperature.
™
The glo™ tobacco
heater may have
ran out of battery.
Check the battery status
by pressing the button
on the side of the glo
™
tobacco heater. Recharge
if necessary. Refer to the
recharging instructions in
the ‘Quick Start’ section.
The glo
™
tobacco
heater may be above
the battery’s maximum
temperature.
Move to a cooler area
™
tobacco heater to cool
The glo™ tobacco
the battery’s minimum
temperature.
glo™ tobacco heater to
Session is started very
soon after the first session
is stopped abruptly.
glo™ tobacco
heater to cool for
approximately 90
seconds before starting
another session. If the
problem persists the
device should be returned
to the manufacturer.
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TROUBLESHOOTING
Error Mode Possible Cause
Error #1
The temperature
Make note of the
error code and
contact the
glo™ customer
care line
for support:
glo.ca
Toll free Phone:
1-866-750-5893
Error #2
The temperature
is too high.
Error #3
The temperature
Error #4
The temperature
is too high.
If you have read the troubleshooting information and
™
tobacco
heater, please contact the glo
™
customer care line
for additional help and advice.
glo™ customer care line
:
glo.ca
Toll free Phone:
1-866-750-5893
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