Girard Products TANKLESS WATER HEATER Trouble-shooting & End User Manual

GIRARD TANKLESS WATER HEATER

TROUBLE-SHOOTING & END USER GUIDE

APRIL 6, 2011

OPERATION OVERVIEW
OPERATION PROCEDURES FOR THE END USER
TROUBLE-SHOOTING TEST PROCEDURES

GIRARD PRODUCTS LLC – 866-559-1221 – www.greenrvproducts.com

GIRARD TANKLESS WATER HEATER

OPERATION OVERVIEW

This page is for Technical Support and Customer Service personnel.

The Girard Tankless Water Heater operates differently than tank water heaters.

Girard has provided much information to the installers and the end user of the product, but we
felt that additional information would be useful. For this reason we have put together a small
breakdown of the operation and explanation of the product. The goal is for those of you in
Customer Service to use this information as talking points with the end user. The actual
talking points/End Use Operating Guide is on the next page which can be mailed, emailed or
faxed to the end user or other people that may need this information. Please do not send the
End User all 4 pages.

OEM and Dealer personnel should use the End User Guide when performing their PDI, sales
demonstrations and/or new owner Walk-thrus. Also, it is a good idea to review the operation
when discussing the Girard Tankless Water Heater with potential customers.

We have found that most customers have no problem with the function and operation of the
Girard Tankless Water Heater after a few tries. However it is important that the personnel
explaining the operation to them are comfortable and understand the operation and
performance of the Girard Tankless Water Heater.

FOR THOSE END USERS/CUSTOMERS REQUIRING ADDITIONAL HELP – In some instances
the end user will not have the equipment to test the Water Heater for proper function. The item
the end user will need is a digital thermometer. These are readily available at most discount
stores that handle kitchen utensils, etc. and the cost is usually under $10.00. Of course some

end users won’t have one or won’t be willing to acquire one so the dealer will have to perform

the temperature tests on the next page.