Gilbarco MDE-5361A User Manual

MDE-5361A

October 2020

FlexPay™ IV CRIND® (with Omnia) Retrofit Kit
Installation Instructions for The Advantage

®

Series

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Table of Contents

SECTION 1 - INTRODUCTION

PAGES 1-2

S E C T I O N 2 - I M P O R T A N T S A F E T Y I N F O R M AT I O N

PAGES 3-4

S E C T I O N 3 - R E M O V I N G C O M P O N E N T S

PAGES 5-10

S E C T I O N 4 - I N S T A L L A T I O N

PAGES 11-22

S E C T I O N 5 - R E F E R E N C E I N F O R M A T I O N

PAGES 23-24

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Intended Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Configured Kits - Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Configured Kit Optional Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

i

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Left Option Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CRIND Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

AFP/HIP 2/DCM2/DCM2.x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

FlexPay IV CRIND Retrofit Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Left Option Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Omnia Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

The Advantage Series Units Built Prior to 1999 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

AC Power Distribution Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

The Advantage Series Units Built After 1999 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Completing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Registering Kits with Gilbarco Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Abbreviations and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

MDE-5361A

S E C T I O N 6 - A P P E N D I X

PAGES 25-40

ii

Appendix A: PCB, Connections, and LED Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Omnia PIP Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Omnia Assembly Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Omnia PIP LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Omnia LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

UPM Board Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Appendix B: System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Appendix C: Verifying Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Cable Connections on Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Appendix D: DCM3 Assembly (M15724A001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

FCC Compliance Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

FCC Supplier’s Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

MDE-5361A

1

SECTION 1 - INTRODUCTION

1

Purpose

This manual provides instructions to install a 5.7-inch Color Screen FlexPay™ IV CRIND® (with Omnia)
Retrofit Kit into The Advantage® Series. The Advantage Series includes configurations with or without
CRIND. The FlexPay IV CRIND provides a secure payment platform that is EMV®-certified and Payment Card
Industry PIN Entry Device (PCI-PED)-certified.

This manual also includes instructions for installing the Omnia board, which replaces the Dispenser
Communication Module (DCM)2.X [including Gilbarco Systems on Module (GSoM) Printed Circuit Board
(PCBs)] in the FlexPay IV units.

Intended Users

This manual is intended for Gilbarco®-trained and certified Authorized Service Contractors (ASCs).

Required Tools

• Phillips® and Flat-blade Screwdrivers

• 1/4-inch Socket Set (Nut Driver)

• 7- and 8-mm Socket (Nut Driver or Socket Set)

• Diagonal Cutters

• Needle Nose Pliers

• T15 or T20 Torx Driver, depending on the Universal Payment Module (UPM)

• Universal Joint Socket Adapter

• Putty Knife or Scraping Tool (if required)

Configured Kits - Parts List

FlexPay IV CRIND Retrofit Kits are configured based on the serial number of the pump/dispenser unit for
which they are intended. Therefore, the parts list will vary for each configured kit and unit/option type.

For additional part details, refer to the Bill of Materials (BOM) in the kit, contact your distributor, or contact
Gilbarco Customer Service.

A common FlexPay IV CRIND (with Omnia) Retrofit Kit will include the following parts:

• CIM™ insert with UPM assembly (keypad), UX300, display card reader, Omnia Peripheral Interface PCB
(PIP) Assembly

• T-rail assembly with Omnia assembly

• Universal Serial Bus (USB) Printer assembly

• Applause™ Media System, Omnia assembly

MDE-5361A

2

SECTION 1 - INTRODUCTION

1

Configured Kit Optional Components

The following parts are potential configured kit optional components:

• UX400 Contactless Card Reader

• Cabinet Heater (optional for 5.7-inch display)

For a complete parts list of the configured kit, refer to the build ticket that is provided with the kit.

Note: Printers will be needed for all units.

Components

For a complete parts list, see the packing list. The following parts are critical components for 

FlexPay IV with Omnia:

Location Description Part # Notes

Located on Left Door Assembly, Advantage Door M14500 Variants are color

5.7” Softkeys M01254A003

5.7” Color Display M10369B001

PCA, Omnia PIP M15649A001

®

Card Reader, VeriFone

Contactless Card Reader, VeriFone,
UX400

Printer Assembly M12479A001 Print head: M13832A001

Cable, Wire and Speaker M09259A001

Located on CRIND Tray Assembly, UPM M13888AXXX “XXX” varies based on

Omnia Assembly Omnia M16181A002

DCM3 M15724A001

Phoenix Supply M04161B001

Fuse Board M05748A001

UX300 M14330A001

M10369B003

M14331A001

Ampire
AM320240SNTN-QW16H

customer r

equirement

MDE-5361A

SECTION 2 - IMPORTANT SAFETY INFORMATION

2

Important Safety Information

The EMERGENCY STOP, ALL STOP, and PUMP
STOP buttons at the cashier’s station WILL NOT
shut off electrical power to the 
pump/dispenser. This means that even if you activate
these stops, fuel may continue to flow uncontrolled.

You must use the TOTAL ELECTRICAL 
SHUT-OFF in the case of an emergency and not the
console’s ALL STOP and PUMP STOP or similar
keys.

!

WARNING

!

Gilbarco Veeder-Root encourages the recycling of
our products. Some products contain electronics,
batteries, or other materials that may require special
management practices depending on your location.
Please refer to your local, state, or country
regulations for these requirements.

3

Notes: 1) Save this Important Safety Information section in a

readily accessible location.

2) Although DEF is non-flam
Therefore, for DEF cabinets that are atta ch e d to
Diesel dispensers, follow all the notes in this section
that pertain to flammable fuels.

This section introduces the hazards and safety precautions

ssociated with installing, inspecting, maintaining or servicing this

a
product. Before performing any task on this product, read this safety
information and the applicable sections in this manual, where
additional hazards and safety precautions for your task will be found.
Fire, explosion, electrical shock or pressure release could occur and
cause death or serious injury, if these safe service procedures are
not followed.

Preliminary Precautions

You are working in a potentially dangerous environment of
f

lammable fuels, vapors, and high voltage or pressures. Only trained
or authorized individuals knowledgeable in the related procedures
should install, inspect, maintain or service this equipment.

Emergency Total Electrical Shut-Off

The first and most important information you must know is how to
st

op all fuel flow to the pump/dispenser and island. Locate the swi tc h
or circuit breakers that shut off all power to all fueling equipment,
dispensing devices, and Submerged Turbine Pumps (STPs).

mable, Diesel is flammable.

Total Electrical Shut-Off Before Access

Any procedure that requires access to electrical components or th
electronics of the dispenser requires total electrical shut off of that
unit. Understand the function and location of this switch or circuit
breaker before inspecting, installing, maintaining, or servicing
Gilbarco equipment.

Evacuating, Barricading and Shutting Off

Any procedure that requires access to the pump/dispenser or STPs
req

uires the following actions:

• An evacuation of all unauthorized persons and vehicles from the

work area

• Use of safety tape, cones or barricades at the affected unit(s)

• A total electrical shut-off of the affected unit(s)

MDE-5361A

Read the Manual

Read, understand and follow this manual and any other labels or
re

lated materials supplied with this equipment. If you do not
understand a procedure, call a the Gilbarco Technical Assistance
Center (TAC) at 1-800-743-7501. It is imperative to your safety and
the safety of others to understand the procedures before beginning
work.

Follow the Regulations

Applicable information is available in National Fire Protection
Asso

ciation (NFPA) 30A; Code for Motor Fuel Dispensing Facilities

and Repair Garages, NFPA 70; National Electrical Code (NEC),

Occupational Safety and Health Administration (OSHA) regulations
and federal, state, and local codes. All these regulations must be
followed. Failure to install, inspect, maintain or service this
equipment in accordance with these codes, regulations and
standards may lead to legal citations with penalties or affect the safe
use and operation of the equipment.

Replacement Parts

Use only genuine Gilbarco replacement parts and retrofit kits on
pump/dispenser. Using parts other than genuine Gilbarco
replacement parts could create a safety hazard and violate local
regulations.

Federal Communications Commission (FCC) Warning

This equipment has been tested and found to comply with the
limits for a Class A digital device pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and
can radiate radio frequency energy, and if not installed and used
in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in
case the user will be required to correct the interference at his
expense. Changes or modifications not expressly approved by the
manufacturer could void the user’s authority to operate this
equipment.

e

Safety Symbols and Warning Words

This section provides important information about warning symbols
and boxes.

Alert Symbol

This safety alert symbol is used in this manual and on
warning labels to alert you to a precaution which must be
f

ollowed to prevent potential personal safety hazards. Obey
safety directives that follow this symbol to avoid possible
injury or death.

Signal Words

These signal words used in this manual and on warning labels tell
you the seriousness of particular safety hazards. The precautions
below must be followed to prevent death, injury or damage to the
equipment:

DANGER: Al

!

will result in death or serious injury.
WARNING:
could result in death or serious injury.

!

CAUTION

practice which may result in minor injury.

!

CAUTION

unsafe practice which may result in property or equipment
damage.

erts you to a hazard or unsafe practice which

Alerts you to a hazard or unsafe practice that

with Alert symbol: Designates a hazard or unsafe

without Alert symbol: Designates a hazard or

your

which

own

4

SECTION 2 - IMPORTANT SAFETY INFORMATION

2

The pump/dispenser contains a chemical known to the State
of California to cause cancer.

WARNING

!

The pump/dispenser contains a chemical known to the State
of California to cause birth defects or other reproductive
harm.

WARNING

!

Gasoline/DEF ingested may cause unconsciousness
and burns to internal organs. Do not induce vomiting.
Keep airway open.
Oxygen may be needed at scene. Seek medical
advice immediately.

DEF generates ammonia gas at higher temperatures. When
opening enclosed panels, allow the unit to air out to avoid
breathing vapors.
If respiratory difficulties develop, move victim away from source
of exposure and into fresh air. If symptoms persist, seek medical
attention.

WARNING

!

WARNING

!

Gasoline inhaled may cause unconsciousness and
burns to lips, mouth and lungs.
Keep airway open.
Seek medical advice immediately.

WARNING

!

Gasoline/DEF spilled in eyes may cause burns to eye
tissue.
Irrigate eyes with water for approximately 
15 minutes.
Seek medical advice immediately.

WARNING

!

Gasoline/DEF spilled on skin may cause burns.
Wash area thoroughly with clear water.
Seek medical advice immediately.

WARNING

!

DEF is mildly corrosive. Avoid contact with eyes, skin, and
clothing. Ensure that eyewash stations and safety showers are
close to the work location. Seek medical advice/recommended
treatment if DEF spills into eyes.

WARNING

!

Working With Fuels and Electrical Energy

Prevent Explosions and Fires

Fuels and their vapors will explode or burn, if ignited. Spilled
leaking fuels cause vapors. Even filling customer tanks will cause
potentially dangerous vapors in the vicinity of the dispenser or
island.

DEF is non-flammable. Therefore, explosion and fire safety

gs do not apply to DEF fluid lines.

warnin

No Open Fire

Open flames from matches, lighters, welding torches or

other sources can ignite fuels and their vapors.

No Sparks - No Smoking

Sparks from starting vehicles, starting or using power tools,
burning cigarettes, cigars or pipes can also ignite fuels and the
vapors. Static electricity, including an electrostatic charge on your
body, can cause a spark sufficient to ignite fuel vapors. Every time
you get out of a vehicle, touch the metal of your vehicle, to
discharge any electrostatic charge before you approach the
dispenser island.

Working Alone

It is highly recommended that someone who is capable of rendering
fi

rst aid be present during servicing. Familiarize yourself with
Cardiopulmonary Resuscitation (CPR) methods, if you work with or
around high voltages. This information is available from the
American Red Cross. Always advise the station personnel about
where you will be working, and caution them not to activate power
while you are working on the equipment. Use the OSHA Lockout/
Tagout procedures. If you are not familiar with this requirement,
refer to this information in the service manual and OSHA
documentation.

or

ir

In an Emergency

Inform Emergency Personnel

Compile the following information and inform emergency
personnel:

• Location of accident (for example, addr
building, and so on)

• Nature of accident (for example, possible heart attack, run
by car, burns, and so on)

• Age of victim(for example, ba

• Whether or not victim has rec

by, teenager, middle-age, elderly)
eived first aid (for example,

stopped bleeding by pressure, and so on)

• Whether or not a victim has vomited (for example, if swallow
or inhaled something, and so on).

ess, front/back of

over

ed

Working With Electricity Safely

Ensure that you use safe and established practices in working with
electrical devices. Poorly wired devices may cause a fire, explosion
or electrical shock. Ensure that grounding connections are properly
made. Take care that sealing devices and compounds are in place.
Ensure that you do not pinch wires when replacing covers. Follow
OSHA Lockout/Tagout requirements. Station employees and service
contractors need to understand and comply with this program

completely to ensure safe

Hazardous Materials

Some materials present inside electronic enclosures may present a
health hazard if not handled correctly. Ensure that you clean hands
after handling equipment. Do not place any equipment in the mouth.

MDE-5361A

ty while the equipment is down.

IMPORTANT: Oxygen may be needed at scene if gasoline has been
ingested or inhaled. Seek medical advice immediately.

Lockout/Tagout

Lockout/Tagout covers servicing and maintenance of machines and
eq

uipment in which the unexpected energization or start-up of the
machine(s) or equipment or release of stored energy could cause
injury to employees or personnel. Lockout/Tagout applies to all
mechanical, hydraulic, chemical, or other energy, but does not cover
electrical hazards. Subpart S of 29 CFR Part 1910 - Electrical

Hazards, 29 CFR Part 1910.333 contains
provision for electrical hazards.

specific Lockout/Tagout

5

SECTION 3 - REMOVING COMPONENTS

3

Ensure that the unit is functional. Check with the manager for any existing
operational issues. If the unit has any special features, such as TRIND

®

,
barcode scanner, and so on, verify proper operation before removal. Print a
system health report to verify printer and CRIND functions.

IMPORTANT INFORMATION

CAUTION

A properly grounded Electrostatic Discharge (ESD) wrist strap must be worn
while servicing any electronic devices or components. Failure to use
electrostatic precautions may damage electronic components and void
warranty.

Before You Begin

To prepare the site and unit for the installation:

1 Perform an inventory of the parts list provided. Ensure that there is no damage to the parts and that all

the parts are accounted for based on the BOM shipped with the kit. Ensure that you carry the
recommended spare parts to the installation site.

Note: Retain all parts (including cables, nuts, bolts, screws, and so on) that are removed. These are

required in case the unit must be reverted to the original as a fallback mitigation.

2 Read all the safety information found in “Important Safety Information” on page 3. Perform a Job

Safety Analysis (JSA) before beginning the installation.

3 Inform the manager.

4 Barricade the unit to be worked on.

5 Check the current state of the unit.

a Verify that the printer firmware is version 3.00 or later by removing and refeeding paper to the

printer while it is still powered.

Note: If the software is not V3.00 or later, be prepared to update the printer software.

b Verify site and dispenser operation.

c Perform a fueling transaction, including printing a receipt.

d Check Applause for idle and busy media (if applicable). Verify video and audio.

e Verify all unit options are functional (for example, intercom).

f Check the pump software version and update to the latest version, if necessary.

MDE-5361A

6

SECTION 3 - REMOVING COMPONENTS

3

Failure to turn off the power to the unit during kit installation may cause injury or bodily
harm from electrical shock. Ensure that all power to the unit is turned off before
opening the door to the unit and during installation.

WARNING

6 Remove power to the unit at the breaker panel. Follow OSHA lockout/tagout procedures.

7 Isolate the two-wire, any Ethernet®

Left Option Door

To remove the left option door:

1 Open the main door by loosening the lower screws that secure the lower portion of the main door and

then open the left and right option doors. Release the four main door latches.

2 Disconnect all the cables from the left option door, CRIND display, card reader, and Contactless Smart

Card (CSC) antenna (if applicable).

Note: Discard the CSC antenna cables as they cannot be reused.

Figure 1: Opening Left Option Door

cabling, and any network connections from the unit.

3

Remove the left option door by pulling the hinge pin up through the hole.

Note: The left option and the main door must be open to gain access to the hinge pin.

4 Remove any existing old gaskets on the option door opening using a putty knife or scraping tool.

5 Remove any customer supplied locks and add to the new option door.

MDE-5361A

7

SECTION 3 - REMOVING COMPONENTS

3

(ii)

(i)

CRIND Electronics

Note: If the unit is not equipped with CRIND, proceed to the installation instructions beginning with

“FlexPay IV CRIND Retrofit Kit” on page 11.

To remove the existing CRIND electronics from the cabinet:

1 Disconnect all the cables connected to the CRIND tray.

2 Disconnect the cables that are connected to the printer. Then remove all the CRIND cables and place

with the CRIND tray, when removed.

3 Remove the CRIND tray by pulling it out toward you and lifting it out of the support bracket 

(see Figure 2 (i) and (ii)).

Figure 2: Removing CRIND Tray



MDE-5361A

8

SECTION 3 - REMOVING COMPONENTS

3

Tray Support
Slide Rail

(i)

(ii)

Printer Front View

Printer Rear View

4 Remove the tray and carefully place it in a safe location.

5 Remove the tray support slide rails.

Figure 3: Removing Tray Support Slide Rails

Printer

To remove the printer, disconnect all printer cables and remove the existing printer(s) by removing the three

or four nuts underneath.

Note: The printer cables can be discarded.

Figure 4: The Advantage Series Printer

MDE-5361A

9

SECTION 3 - REMOVING COMPONENTS

3

AFP/HIP 2/DCM2/DCM2.x

To remove the Hub Interface PCB (HIP) 2/AFP/DCM2/DCM2.x bracket:

1 Disconnect all the cables from the AFP, HIP 2, or DCM2/DCM2.x (see Figure 5).

Figure 5: Disconnecting Cables (DCM2)

MDE-5361A

10

SECTION 3 - REMOVING COMPONENTS

3

(i)

(ii)

M4 Nuts

2 Remove the two M00414B005 M4 Nuts to detach the AFP, HIP 2, or DCM2/DCM2.x bracket.

Figure 6: Mounting Bracket

MDE-5361A