Gigaset T500 PRO, T300 PRO Instructions Manual

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300PRO -

User manual

500PRO

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Gigaset T500 PRO / Gigaset 300 PRO - Overview . . . . . . . . . . . . . . . . . . . . . 4

The user interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

UI elements and symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Logging on to the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

The menu bar for the main window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Operating the Gigaset T500 PRO / Gigaset 300 PRO . . . . . . . . . . . . . . . . 10

Making calls with the call manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Redirecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using the addressbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Managing the voicemail box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Assigning function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Holding conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Managing fax lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Add-ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Gigaset Windows Client/Gigaset Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Gigaset MS Outlook Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Gigaset PRO Client for Mac® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Gigaset Client for iPhone® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

On the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

During the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Additional service features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Moderating a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Supported phone models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Customer care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Questions and answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Authorisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Our environmental mission statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Environmental management system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Contents

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Gigaset T500 PRO / Gigaset 300 PRO - Overview

UUUUU

Gigaset T500 PRO / Gigaset 300 PRO - Overview

The PBXs Gigaset T300 PRO and Gigaset T500 PRO offer extensive options for the operation and configuration of your phones.

This user guide describes the functions of the GUI for both devices. A description of how to configure and manage the PBX can be found in the administration guide.

Information on ... ... is located here.

Important UI elements, logging on to the system

Making calls with the call manager

Use the call manager on your PC to make calls. Dial numbers directly from your phone list, your call lists or via the redial function. Simply initiate inquiry calls and conferences using the user interface.

Using the addressbook

Create and manage an addressbook.

Managing the voicemail box

Listen to your voicemails and manage these messages in your voicemail box.

Assigning function keys

Make assignments to the function keys for a virtual telephone and transfer this key assignment to your phones too. Making and transferring a call is very easy via the function keys.

Holding conferences

Hold conference calls. Plan conferences with personalised eMail invitations and steer the conference proceedings.

P. 5

P. 1 0

P. 2 2

P. 2 6

P. 2 7

P. 3 8

Editing settings

Change your core data, the settings for redirect, phones, voicemails and group assignment.

Further information about your PBX can be found at: www.gigaset.com/pro

P. 4 2

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The user interface

General

The Gigaset T500 PRO / Gigaset 300 PRO user interface comprises three levels:

u Main window with the menu bar u Call manager for telephone control u Individual function windows

Apart from that, there are separate windows for help topics that are opened with A. These information pages are not a component of the user interface, but form their own website, i.e., they are only available, once your computer is connected to the Internet. The help pages expand with the development of the software and the information is often more up-to-date than that found in the user guide. In addition to the content of each help page, there is an index page containing a search function. These can be found by clicking on the heading Online Help or by visiting http://doku.pro.gigaset.com

UI elements and symbols

A To call up help topics

B To listen to calls/announcements on the phone C To listen to voicemails n To open a fax message H To e dit

I To remove entries

J To listen to announcements F To di splay other ac tion s

KL To open/close sub-menus M Property activated N Property partially activated

O To select addressbook entries P To select a user symbol/user entry d Group symbol Q To close a wind ow >, b User settings =, < Contact surfaces for positioning with drag&drop

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The user interface

DE Page 2/7 FG

Last Name

List elements

Open the options menu.

Options menu with column selection:

¤ Select columns you wish to display.

¤ For lists comprising multiple pages:

scroll between pages.

¤ Columns: sort alphabetically

(ascending or descending order)

Filter entries by user or user group:

¤ Select whether to display all entries,

only your own or the entries of the group.

¤ Filter view by timeframes.

¤ Mark multiple entries by dragging

the mouse pointer.

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The user interface

¤ Right-click to delete marked entry.

¤ Change column order by holding

down and dragging the mouse pointer.

¤ Change width of columns with

content of varying length by dragging the column border with the mouse.

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The user interface

Logging on to the system

Important

To operate your device via a web browser, the browser must accept cookies and JavaScript must be enabled. The basic browser settings usually satisfy these requirements.

The login data (login ID and password) and server address are sent automatically to the user via eMail, as soon as the user account has been set up.

¤ Open the web browser. ¤ Enter the IP address of the device in the browser's address field

(e.g., http://192.168.200.20

The login dialogue opens. You can add this address to your browser's Favourites/Bookmarks.

). If necessary, consult your network administrator.

¤ Enter your login ID and password.

By activating Auto login, you will be logged in automatically when you call up the user interface, unless you open the user interface simultaneously in another browser or log off using Logout.

Once you have logged in successfully, the Gigaset T500 PRO / Gigaset 300 PRO user interface opens.

If the option Open interface in a new window is marked, the Gigaset T500 PRO / Gigaset 300 PRO user interface is launched in a separate browser window without an address or menu bar. Should you close this new window, click on Relogin in the login window to call it up again

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The user interface

The menu bar for the main window

The menu bar provides access to the key functions for Gigaset T500 PRO / Gigaset 300 PRO. The bar has a "ribbed" contact point on the top left. If you move the mouse to this position, the menu can be moved by pressing and holding the left mouse key.

Call To open the call manager (P. 1 0 )

Redirect To define a direct redirection for own numbers (P. 4 3 )

Call Lists To show incoming, outgoing and missed calls (P. 2 2 )

Addressbook To show and edit contacts (P. 2 2 )

Voicemail To access saved voicemails (P. 2 6 )

Keys To directly establish a call and display the status of other users (P. 2 7 )

Conference To plan and configure moderated conferences (P. 3 8 )

Fax Lists To view and download fax messages as PDF files (P. 4 1 )

Preferences User preferences (Alternatively, you can access these via the

on the left of the menu bar.) (P. 4 2 )

Logout To log off from the user interface

b button

Please note

The display of menu items and function windows depends on your user rights. This is why your menu bar may not have all the buttons shown here.

Each of the buttons in the menu bar can be hidden ( associated function window via the text menu (open by clicking on the triangle on the right-hand end of the menu bar).

£ P. 5 0 ). You can still call up the

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The individual functions of the user interface each have their own window.

¤ Click on a button in the menu bar to open the corresponding function window.

You can have several windows open at the same time. You can change the position to suit your needs by clicking and holding the left mouse key on the upper edge of each window.

The function windows are described in the following section in more detail.

Making calls with the call manager

Important

You must enable pop-ups for the Gigaset T500 PRO / Gigaset 300 PRO user interface in your browser, so that the call manager can open automatically.

The call manager is the key element of the user interface for controlling calls. It is not a telephone in its own right, but it controls calls via the phones and phone software. The call manager opens automatically in the event of both an incoming and outgoing call. You can also switch off automatic opening of the call manager (

Regardless of whether you receive a call or make a call from the call lists (£ P. 2 2 ), the addressbook ( all functions you require during a call.

u Displaying call participants u Transferring to phone numbers or voicemail boxes u Initiating blind call transfers u Initiating a consultation call u Putting calls on "hold" u Swapping between several calls u Initiating spontaneous phone conferences

£ P. 2 2 ) or the function keys (£ P. 2 7 ): the call manager provides almost

£ P. 5 0 ).

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Initiating a call

There are many ways to set up a call via the user interface. This section explains how calls are set up directly in the call manager.

¤ Click on V in the menu bar to open the call manager. ¤ If you have multiple phones, select the device you wish to use for the call from the

drop-down list on the right. By default, the phone that you have specified as the primary phone under preferences

is used (Phones

Entering a phone number

The phone number you wish to call can be entered in a variety of ways:

§§1§§ By placing the mouse pointer on Dial. This opens the keypad, which is operated via the

mouse.

£ P. 4 3 ).

§§2§§ Via the number keys on your computer keyboard.

§§3§§ By manually typing in the target number in the Call Number / Name field.

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§§4§§ By inputting parts of a user or group name.

Autocomplete finds matching users and groups and lists them. You can then select the relevant entry with a left-click or by navigating using the arrow keys and then pressing the enter key.

§§5§§ By placing the mouse pointer on Redial, a list opens containing the numbers and

names dialled most recently. Start the dialling process by left-clicking on an entry.

¤ Click on w in the Call Number / Name input field to delete the current entry.

Starting the dialling process

¤ Click on B Call or press the enter key to start the dialling process. The dialling process

starts automatically with option

§§5§§.

Call task

A call module called call task opens at the start of the dialling process. Each call task represents a single call connection. The

If the call is incoming, the status of the call task changes. The call task is now active and you can converse on the phone.

z icon denotes an outgoing call.

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Using the active call task, you can initiate inquiry calls and conferences (see Holding a

call, blind transfer and inquiry call

£ P. 1 9 ).

calls

£ P. 1 6 and Initiating spontaneous conference

¤ Click on or replace the phone receiver to end the call. The call manager closes

automatically.

Redial when busy

If the line for the dialled number is busy, you can start an automatic redial function (CCBS).

¤ Select the Redial button.

This dials the number you wish to reach at regular intervals of a few seconds until the line is free or you end the redial function via .

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Receiving incoming calls

With incoming calls, the call manager opens a call task. Each call task represents a single call connection. The

Accepting a call

y icon denotes an incoming connection.

¤ Click on .

¤ Pick up the phone receiver.

If you accept the call, the call task's status changes to Active Call.

The call is now active and you can converse on the phone. Using the active call, you can initiate inquiry calls and conferences (see Holding a call, blind transfer and inquiry call

£ P. 1 6 and Initiating spontaneous conference calls £ P. 1 9 ).

Ending a call

¤ Click on or replace the phone receiver to end the call. The call manager closes

automatically.

Please note

For several phone models, it is necessary to replace the receiver to end the phone call.

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Forwarding a call

If you do not wish to accept an incoming call yourself, you can forward the call directly to a different phone number.

¤ Move the mouse pointer to Forward.

The phone number input screen opens with a list of contacts. This list shows all function keys of type Speed dial as well as their status. Prerequisite: The function keys have been configured. For information about this, as well as the shown statuses, see Assigning

function keys

£ P. 2 7 .

¤ Click on an entry in the list to forward the call immediately.

¤ Enter a phone number in the text field. ¤ Click on Ok or confirm by pressing the enter key. The call manager closes automatically.

Forwarding a call to a voicemail box

An incoming call can also be redirected straight to the voicemail box (answering machine).

¤ Move the mouse pointer to Voicemail. A list of assigned voicemail boxes opens. ¤ Click on an entry in the list to redirect the call to the selected voicemail box. The call

manager closes automatically.

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Using functions when making a telephone call

If you accept the call, the call task's status changes to Active Call. Apart from the standard phone conversation, there are several options as to how the call can be managed. These options will be discussed in the following chapters.

Holding a call, blind transfer and inquiry call

Move the mouse pointer to Hold for these options.

The list of names and availability display corresponds with the assignment of function keys (see Assigning function keys

Holding calls

£ P. 2 7 ).

¤ Click on Hold Call to briefly interrupt the call and put the call participant on hold. The

participant hears the music on hold.

¤ Click on to continue the call.

Blind transfer

¤ If you wish to forward the caller directly to a contact in the list, click on the required

name and use BT to make a blind transfer.

The call task will close and the call is ended from your perspective. If the blind transfer is not answered within 20 seconds, the caller will be reconnected with you!

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Transfer after inquiry call

A standard transfer (i.e., not a blind transfer) presupposes an inquiry call to an internal or external phone number.

¤ Enter the phone number manually into the number field and confirm with Ok.

¤ Click on a contact on the list.

Starting the inquiry call puts the active call on hold. This participant is now in an on-hold loop.

¤ Click on Tr ans fer , to transfer the held call to the inquiry call participant. The

corresponding call tasks close and your own line is free again.

¤ To end an inquiry call without transfer and return to the call on hold, click on in

the inquiry call task and replace the receiver.

¤ Click on to return to the caller on hold.

Please note

With several phone models, the receiver has to be replaced and then picked up again.

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Initiating a spontaneous conference from an inquiry call

You can create a conference call from the inquiry call and held call instead of just transferring.

¤ In the inquiry call task, click on Conference and on In Conference with {0}. held call..

{0} represents the number of held calls. Both calls are merged immediately to form a conference call.

If you wish to involve additional participants in the conference, move the mouse to Conference and proceed as described in the Initiating spontaneous conference calls section.

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Initiating spontaneous conference calls

You can also initiate a spontaneous conference call from a single active or held call.

¤ Move the mouse pointer to Conference. An input field opens. ¤ Enter the number of the new conference participant and confirm with Ok.

If you have already assigned contacts to the function keys (see Assigning function keys

£ P. 2 7 ), you can enter parts of a contact's name in the field. The field has an auto-

complete feature and searches for matching contact names while you type. In addition, you will see the assignment of the function key below the input field.

¤ Click on a list entry to call a participant.

An additional call task opens Request for Conference and the call currently underway is put on hold.

The call in the first call task is now in an on-hold loop. The conference request receives its own call task.

¤ Click on Conference in the Request for Conference call task for an overview of the

conference participants and the held call.

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You can remove individual participants from the conference via t without ending the conference.

Please note

The person who started the conference can end the conference (for all participants) as described below:

u End conference with or u Replace the receiver.

To add additional people to the conference, simply repeat the steps described above.

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Redirecting calls

Redirection forwards calls to a different phone number or a voicemail box.

¤ Click on Redirect in the menu bar (P. 9 ).

The Redirect function window opens displaying all phone numbers assigned to the registered user. In the individual tabs, you can activate redirections for the following situations:

u Always u Busy u Timeout – if the call is not accepted after a specified number of seconds.

In the example shown of redirection with timeout, the internal number 10 is redirected to Voicemail box 10 and the phone number 20136 redirected to the external number

780942.

d icon denotes the phone number for a group. Redirecting to this number affects all

The group members. The group can only be reached via redirection (in the example above via the target number).

Group phone numbers can (with the exception of target numbers) only be redirected to the voicemail boxes of the respective group and not to the voicemail box(es) of the users.

Conversely: Phone number of users can only be redirected to voicemail boxes for users and not to the voicemail box(es) for a group.

Important

If the line uses an access code, this must be inserted before the external target number. If you do not know what the access code is – usually 9 – speak to your administrator.

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Using call lists

Call lists show the phone numbers and times of incoming, outgoing, accepted and missed calls.

¤ Click on Call Lists in the menu bar (P. 9 ).

The first column shows the name of the caller (for Incoming and Missed) providing the name is contained in the addressbook or the user list. The second column shows the number called.

¤ Click on a column heading to sor t the call list. The lists are sorted according to date and

time by default.

The meaning of the icons:

B Establishes a connection to the corresponding number. C Saves a message that is available on the voicemail box or plays it via the

computer's sound player.

d Indicates calls for a group.

I Removes the call from the list.

Using the addressbook

The addressbook provides access to important or frequently used phone numbers and a detailed view of each entry.

¤ Click on Addressbook in the menu bar (P. 9 ).

The contacts can be called directly from the addressbook as follows:

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Name

¤ Click on B to open the list of your phones. Click on the required device to make

the call.

In the Directory selection field in the top left, you can switch between several directories.

Opening the detailed contact view

¤ Click on a file icon o on the left next to the name column to open the detailed view.

The phone numbers for the contact can be called directly from here via

¤ Click on Q to close the detailed view again.

Adding entries

¤ Click on New Contact in the addressbook view. An editing window opens with all

fields for the contact's addressbook and detailed view.

¤ Using Destination Folder, select the directory in which you wish to save the new entry.

Please note

You can only create entries in the addressbook for which you have read/right permissions. Entries cannot be added to the internal user directory.

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Input files for phone and fax numbers have an additional field with a prefixed *6. Speed dial numbers can be input in this field. The numbers to the left can simply be called by

*L and the following speed dial number.

dialling

Please note

The speed dial only functions when outgoing connections do not have to obtain an outside line.

Importing contacts

You can import contacts into the addressbook. A template with the necessary data fields is available for you to download.

¤ Click on Download to download the text file and save the file on the local computer. ¤ Now create a file of your contacts in CSV format with data fields corresponding to the

template. You can do this with MS Excel or another suitable program. Depending on which source file you use, you will need to ensure that the character

encoding (as a rule UTF-8) is set correctly and the conversion into columns is based on separators (e.g., comma or semicolon). Columns that contain numbers have to be formatted as text.

¤ Save the file on the local computer. ¤ Now select the file (click Browse) and then click Import.

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Editing contacts

¤ To edit an entry, click on H to the right in the line you wish to change in the

addressbook view.

This opens the editing view, where all fields in the addressbook and detailed view can be modified.

Please note

You can only edit entries in the addressbook for which you have read/right permissions. Entries from other directories cannot be moved into the internal user directory and vice versa.

By selecting Destination Folder, the entry can be moved to a different directory (obviously only if the entry and the directory are not read-only).

The input fields with a prefixed *6 are intended for speed dial numbers. You can dial the phone number with

*L plus the assigned speed dial number.

Please note

The speed dial only functions when outgoing connections do not have to obtain an outside line.

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Managing the voicemail box

This function window is for displaying the voicemails received.

¤ Click on Voicemail in the menu bar (P. 9 ).

You can open your voicemail preferences with the b button on the right above the selection field for voicemail boxes.

The list being displayed is for the voicemail box currently selected. You can change the voicemail box shown in the top right of the window.

In the Incoming tab, all messages are displayed that have not already been played back via the phone. You can use the filter to restrict the selection of Messages in terms of time.

Individual messages are moved to different folders (Private, Old) via the sub-menu

Playing back a message

¤ To play back a message, click on J in the corresponding list entry.

The message is called up as a WAV format file and played back depending on the preferences for voicemail (

£ P. 4 6 ).

Please note

Messages can be played back directly on the phone set. Either via the voicemail key on the phone or via a call to the mailbox by pressing box. The ID for the voicemail box can be found under the Preferences in the

Voicemail (

£ P. 4 6 ) tab.

*O+ ID of the voicemail

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Assigning function keys

Function keys offer users of the telephone system an easy way to use frequently used standard actions such as calling contacts, picking up a call and activating and deactivating call redirections.

The Function Keys window shows the user defined function keys of a virtual phone. The key assignment carried out here can be transferred to many telephone models (see

Advanced options for Gigaset IP phones

function keys on the user interface, if your phone does not have any function keys.

£ P. 3 7 ). However, you can also use the

¤ Click on Keys in the menu bar (£ P. 9 ).

Key assignment

Each user can assign functions to the function keys to suit their needs.

¤ Click on F and Edit. Key

configuration opens in the Preferences window.

You have two options to select a new function key:

¤ Drag and drop a key type from the selection on the right. ¤ Click on Add Keys at the bottom left-hand side of the window.

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When the selection has been made, the Edit function key window opens for the selected key. The options you have for selecting the function types depend on your user rights. There are a total of 10 function keys available.

Function keys for users and groups are assigned a graphic that shows accessibility.

Busy Lamp Field

This key type is assigned an internal phone number (of a user or user group) as a target and a status display.

Busy Lamp Field keys are assigned various elements in the function key window of the user interface to display status and presence for:

u Telephony (available, incoming call, busy) u Redirections u DND (telephone switched to mute) u Chat with presence message u Link to eMail u Avatar

If several entries are selected (press and hold Ctrl or shift key), a busy lamp field key is created for each selected user. The busy lamp field keys are also available in the call manager.

Call status of the Busy Lamp Field key

The user can be reached by phone.

¤ Press the key to start the call.

The user is receiving a call.

¤ Press the key to accept the call.

The user is making a call.

¤ Press the key to indicate call waiting (if the function has

been activated).

The user has switched on the DND function and cannot be reached by phone.

The user cannot be reached (is not registered on a phone).

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until 12 midday

The user has switched on general redirection for his internal phone number

¤ Click on the redirection icon to view the redirection

target (availability of this function depends on user rights).

¤ Point the mouse to the busy icon to display the

user's current caller on the key (availability of this function depends on user rights).

Presentation of presence and status messages

You can customise the way each message is presented by inserting your user image or an avatar, through status messages and by means of chat icons:

Chat status logged on to a messaging client and are reachable on this for messages or chats.

?,: Indicates whether you or the contacts on Busy Lamp Field keys are

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Making a call via Busy Lamp Field keys

Depending on which telephone numbers are available on the key and the number of telephones available to you, there are several ways to start a call.

Select the user image (avatar) with the mouse pointer to open the action menu

Click on the telephone field to start the call (if only one telephone is being used); alternatively, the list of your phones opens for you to make a selection. Click on the required device to start the call.

Click on the addressbook icon to additionally access external telephone numbers that are stored for the user in the addressbook.

Click on the required number to start the call (if only one telephone is being used); alternatively, the list of your phones opens for you to make a selection. Click on the required device to start the call.

Click on the key to open an overview of all the contact information available on the key.

Picking up a call on Busy Lamp Field keys

Click on the telephone number to start the call (if only one telephone is being used); alternatively, the list of your phones opens for you to make a selection. Click on the required device to start the call.

If the user receives a call on a key, you can accept the call in place of the user. Hover the mouse pointer over the key to display the caller's name and/or phone number (depending on user rights). Click on the receiver icon to pick up the call with the primary phone.

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Using Busy Lamp Field keys to send eMails

Keys with a user contact contain a link to the contact's eMail address. This opens a window for a new message in your usual eMail application.

You can also call up this function in the action menu by clicking on the message icon.

Speed dial

This type of key is for assigning external numbers. You can enter these manually or select them from the addressbook.

This keypad does not have a status display. The speed dial keys are also available in the call manager.

Redirect

This allows you to activate or deactivate all or some of your general redirections.

u Redirection (Single)

Conditional redirections (when busy or for timeout) are not affected by this setting. This also includes redirections for group phone numbers. The destination for the redirections should already have been defined in the redirections function window. If no redirection destination has been defined for one or more phone numbers, calls will be directed to the voicemail box. If you do not have a voicemail box, the redirections will not be activated and an error message will be displayed.

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Redirections:

Redirect [123456]

Redirect [Timeout]

Redirect [Always]

Redirect [123456]

Redirect [Timeout]

Redirect [Always]

Redirections:

u Redirection (All)

If this key is assigned, it is possible to select between general call redirection (Always), redirection when Busy and redirection after Timeout.

The selected type of redirection applies for all phone numbers apart from group phone numbers. The destination of the redirections should already have been defined in the redirection settings. Of course it is possible to set different destinations for different phone numbers. If no redirection destination has been defined for one or more phone numbers, calls will be directed to the voicemail box. If you do not have a voicemail box, the redirections will not be activated and an error message will be displayed.

Redirection keys

Keys for redirections with the status "Disabled":

Calls for number 123456 are always redirected.

Calls to all numbers that are not accepted are redirected after the time set under redirect.

Calls to all numbers are generally redirected.

Reciprocal effect of redirections:

Redirection is activated for the first key (red). Since this concerns a general redirection, this also affects the status of the third key. This is now partially active (yellow), since the phone number on key 1 is of course included within the range of numbers (all) for key 3.

If key 3 was activated instead (red), this would also activate redirection for the first key (red).

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Logging on/off with groups

Using the Group Log On/Off key, you can log on to and off from groups to which you belong. The key can apply for one or more groups.

This key has two functions:

u Displaying your status in the group

Red: You are logged in with the group "Sales".

Grey: Click on the key to log off. This means you can no longer be reached on the group's number. However, you will continue to be a member of the group!

u A button for changing your availability

DND

With this key, you can activate or deactivate the set DND (Do Not Disturb) on all your own phones.

If the key is active, all incoming calls are rejected and the caller hears a busy tone. If general redirection ("redirection always") or redirection on timeout is active for the called number, the call is redirected.

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Call Completion on Busy

Status displays for the DND function

Red: The DND function is active throughout the system. This means that you cannot be reached on any number. This is also shown below the menu bar so you can see the DND status immediately and switch it off even if the keypad is closed.

Grey: Click on the Do Not Disturb key to cancel the DND status. The additional display beneath the menu is closed.

Call Completion on Busy (CCBS)

This key activates the automatic callback function.

The key flashes if the partner station for a call is busy. The user can now (even if he has already hung up) activate Call Completion on Busy by pressing the key. The key lights up and signals that Call Completion on Busy is active. The PBX now checks at 10 second intervals whether the call destination is available. If, after five attempts, the destination is still not available, an attempt is made every 20 seconds for up to an hour before the callback function is deactivated and the key goes out again. However, if the person called is available, the user's phone will ring. As soon as he picks up, the PBX creates the connection.

This function can only be assigned once, i.e, to one function key. For this reason, the appropriate component in the list of key types is inactive ("greyed out") after assignment. You can only activate the key for a call back for one call at a time and not for multiple calls simultaneously.

Status displays

Grey: Initial status, inactive

Yellow: Key flashes when a call has been made and the other party is busy. CCBS is possible. Click the mouse to activate the function.

Red: CCBS is active. The system now attempts to reach the busy number at regular intervals.

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Parking calls in queues (Park & Orbit)

The system provides 100 holding spaces from 00 to 99, in each of which a call can be parked. A Park & Orbit key is created for each holding space selected during key assignment.

Different to standard call holding, other users have access to the holding spaces and can accept the calls parked there themselves. For this, the users must however also have keys with the appropriate orbit numbers.

Signalling Meaning Action when pressed

Off Holding space is

available

On Caller is waiting in orbit Call is accepted

Call is parked (only possible via phone key)

Please note

Only parked calls can be collected from orbit using the keys in the web interface. It is only possible to park calls directly on the phone. You can do this using the function key or relevant key combination (

£ P. 7 0 ).

Status displays

Yellow: A call has been parked on parking space 00 either using the function key or the key combination * Q N Q Q. The key flashes.

Click to assign the waiting call to the primary phone.

Grey: After the call has been picked up the status display returns to its normal state

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Activating a module

Existing module configurations are activated and deactivated with the Module key. You can also assign a key to several module configurations.

Signalling Meaning Action when pressed

Off Module inactive Switching on module

On Module active Switching off module

Empty key

This key can be described in any way you want and you can therefore optically segregate groups or different key types.

Sorting and removing keys

Highlight one or more keys by clicking with the mouse and pressing and holding the Ctrl key. Several keys can also be highlighted by dragging the mouse over the relevant keys while keeping the left mouse button pressed. The area is highlighted in orange when dragging.

The highlighted keys can then be pushed on the contact surfaces on the left using drag and drop with each other using their contact surfaces above the column headings.

To remove the highlighted keys, click with the right mouse button in the highlighted area and then on the Delete option, or use the Delete selection button on the lower edge of the window. Individual keys can alternatively be deleted using the

=, < and arranged. In the same way, complete columns can also be swapped

HL editing menu.

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Advanced options for Gigaset IP phones

If you have a Gigaset PRO phone, you have access to additional convenience functions. You can access these via

Transferring the keys to the phone

You can copy the user-defined assignment of the function keys for the PBX to the function keys on the phone. The first n numbers are transferred to the phone's keypad, whereby n corresponds to the number of function keys on the device (e.g., 14 keys on a Gigaset DE700 IP PRO).

The dialogue with the question whether and to which device the keys should be transferred, can be switched off in the Window tab for user settings. In this case, the keys are not transferred to the device.

Important

For a successful transfer, the autoprovisioning of the PBX must be switched on and the relevant device must be set up using autoprovisioning.

Key labels for phones

Using the F option menu in the key window, you have the option of creating a PDF file for labelling the function keys in a suitable arrangement and size, and then to print it.

There are add-ons available for Gigaset DE410 IP PRO, Gigaset DE700 IP PRO and Gigaset DE900 IP PRO allowing additional keys to be programmed. You can also create the labelling for these.

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Holding conferences

Apart from spontaneously initiated telephone conferences (see Initiating spontaneous

conference calls

These can be held as a one-off or at regular intervals and have a fixed number of participants. In addition, any number of additional participants can be accepted to a live conference. Before setting up a conference room for the first time, there are some fundamental settings for conferences that must be specified in the Gigaset T500 PRO / Gigaset 300 PRO administration area, such as assigning phone numbers for conferences. If this has not already occurred, a corresponding notification is displayed.

£ P. 1 9 ), your PBX offers the feature of planned, managed conferences.

Planning a conference

¤ In the menu bar (P. 9 ), click on Conference and then on New Conference. ¤ In the first field, specify an appropriate name for the conference and then select a date

and time. There are various timeframes available in the Period selection menu for planning regular conferences.

The text for the eMail invitation can be adapted to suit each conference. The placeholders (%...%) are used for dynamically creating the invitations via eMail and are listed individually in the Template Variables selection menu on the right.

¤ To insert an additional variable, mark the desired point in the text with the mouse and

click on the variable to be integrated from the selection list.

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The %PIN% and %WEB_LINK% placeholders are particularly important. %PIN% The PIN is how participants log in to the live conference. Each

participant must enter the number via the keys on the phone when prompted by the voice dialogue.

%WEB_LINK% The web link is the Internet address for the conference. This enables,

e.g., external participants, who are not Gigaset T500 PRO / Gigaset 300 PRO users, to follow the conference via the browser.The conference opens in the conference window of the user interface for Gigaset T500 PRO / Gigaset 300 PRO users.

To add new participants, click on the + button or the New Participant button. You can add participants as follows:

u From the addressbook O u From the user list P u Via the input fields

If you enable the Call checkbox, the participant is called automatically at the start of the conference. This function can also be regarded as a reminder function, in the event of the participant forgetting to dial in to the conference.

The chairperson/moderator has a crucial role, as he has the option during the conference to assign and revoke privileges for participants, exclude them from the conference or add new participants. There must be at least one conference chairperson specified!

When the conference is saved, participants are eMailed an invitation containing the time, conference phone number, web link and individual access ID.

An eMail notification is also provided in the following cases:

u Where there are subsequent changes to the conference, e.g., if the start of the

conference is changed,

u As a reminder, 15 minutes before the start of the conference, u As an invitation to the next appointment in the case of a repeat conference, in each

case at the end of a conference appointment.

After a planned conference has been saved, it appears in the list of current conferences.

The conference can be started before the specified time by clicking on . Participants for whom the Call option is activated are then contacted immediately.

¤ Click on B to call the current conference.

You can edit a conference agenda retrospectively using H. To delete (not to end) a conference, click onI.

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Conference process

Please note

Several of the following options can be carried out via the phone keys. A list of key combinations is included in the appendix under Moderating a conference (

Moderators are indicated by f in the Status column. The Privileges column shows the following statuses:

j The participant can talk g The participant is currently speaking h The participant is muted i The muted participant is asking for privileges. The number to the right of the

icon denotes the sequence in the list of requests to speak.

The status is changed by the chairperson by clicking on the corresponding icon. Clicking on alone grants privileges to this person alone, all on gives privileges to all participants. The Listen function for participants is controlled separately to privileges. This is activated/ deactivated on an individual basis by clicking on

¤ Click on t to remove individual participants from the conference. ¤ If you wish to leave the conference yourself, click on Exit – the conference will continue

for the remaining participants.

¤ Pressing Close conference ends the conference for all participants.

£ P. 7 0 ).

Important

A conference remains in the Current Conferences tab for one hour after ending, i.e., the participants can dial back into the conference in case it was ended accidentally. After one hour, the conference is automatically moved to the Finished Conferences tab.

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Managing fax lists

The fax lists contain entries for all software faxes sent and received by the user and his fax groups (groups with the software fax call property). More information about software faxes can be found in Using Gigaset PRO Fax (

£ P. 5 5 ).

¤ Click on Fax Lists in the menu bar (P. 9 ).

The Inbox tab shows all faxes received. You will find a list of sent faxes in the Outgoing tab. You can restrict the selection of Messages in terms of time to the current day, the current week and current month via the corresponding options.

If a sender does not have any fax properties set up in his preferences (see Fax preferences

£ P. 4 2 ), the standard sender details of 00 for the fax number and Gigaset pro FAX for the

sender name are used.

n opens the fax as a PDF file. Depending on the browser preferences, the file will be

opened directly or you will be prompted in a dialogue to open or save the file.

q indicates a fax that has been incompletely received.

You can move entries for received faxes to other folders (Private, Old) via the F sub-menu. Click on Export to create a file containing information about the current list selection and

the dialogue for saving or opening the file. The default format for the export is PDF. You can change the preferred file format to CSV in your preferences under Window -> Fax lists.

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Preferences

¤ Click on Preferences in the menu bar (P. 9 ).

Depending on your user rights, there will be nine tabs available to you in the preferences window:

The following sections describe the functions and the preferences options in the individual tabs.

User data

You can change your core data apart from your Login ID.

Editing an image

The avatar represents the user on busy lamp field function keys. Select an image file for this in jpg, png, gif or bmp format. The graphic is scaled to the right size automatically when uploaded.

¤ Click on Apply to preview the avatar. ¤ To use the uploaded image, click on Save. ¤ You can delete an image you have already saved if you do not wish to use an avatar.

Please note

Like every change you make to your user data, you will also need to save this change in the preferences window.

User language

The Language selection applies to both the user interface and system messages, which you receive as eMails. The Default option uses the language specified by the Gigaset T500 PRO / Gigaset 300 PRO administrator.

Fax preferences

The details in fax preferences are used when sending software faxes (see Using Gigaset PRO

£ P. 5 5 ). If these fields are empty, your PBX sets the sender name as Gigaset pro FAX and

Fax

the number as 00 as standard. Alternatively, if a fax machine is connected to the PBX and configured, you can enter this number so you can receive responses to faxes you send.

Important

The length of the sender name is restricted to 20 characters. Longer entries made in an earlier version of Gigaset T500 PRO / Gigaset 300 PRO will be shortened automatically and must be changed accordingly.

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Two options are available to track sent faxes:

u Transmission report: A page with the applicable transmission report is inserted into

the PDF file which is created from a sent fax.

u Delivery confirmation by eMail: The report and the faxed document are sent to your

eMail address after you send a fax.

If an option is active, it will still be carried out, even if a fax transmission fails.

Redirect

The preferences and options in the Redirect tab are identical to those for the function window of the same name (see Redirecting calls

£ P. 2 1 ).

Phones

Primary Phone

u In the call manager, the primary phone is preselected in the list of end devices. u External applications and Gigaset pro integrations (see Add-ons £ P. 5 2 ) always use

the primary phone for calls.

u If you log in directly on a phone (via key combination or phone menu), this will

automatically be your primary phone.

The Call Waiting Indication function provides an acoustic signal indicating another incoming call during a call. This lets you decide whether you accept the new call or return the call at a later stage. If this option is deactivated, any other caller will be rejected or redirected if Redirection[Busy] is active.

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Display Number

If you would like one of your phone numbers to be displayed to your call participants during outgoing call, then you can select this here. The default setting is no display.

In the Ringing Number column, you can activate/deactivate the individual phone numbers for the phone shown. This means that, for example, one phone is only available for internal calls and a second for external calls. This restricted usage is denoted by

iFMC (Integrated Fixed Mobile Convergence)

The iFMC function means that you can also be reached on your PBX numbers on other telephones (e.g., mobile phone) that are not part of the PBX. For this, you must store here the number of the mobile phone on which you wish to be reached. This number can only be assigned once system-wide, i.e., it cannot be used in two or more iFMC configurations or by more than one user!

You can also telephone iFMC numbers/devices from the PBX user interface or via CTI Clients and connectors ( be set as the primary telephone in the Phone tab (

£ P. 5 2 ). For use in CTI Clients, however, the iFMC number must

£ P. 4 5 ).

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Call delay

A delay of an appropriate number of seconds makes it possible to pick up a call to the system phone before starting the parallel call. When setting the call delay, please bear in mind any call redirections on timeout. The call might be redirected before it can be put through to the external device after the call delay.

Include group calls

As a result of this option, additional calls are directed to the user groups via iFMC. This applies for all phone numbers in all groups, to which the user belongs.

Confirm answering calls by keypress

If this option is active, where there is an incoming call on the mobile phone, initially a voice message is played, whereupon the actual call can be accepted by pressing a digit. This procedure avoids calls being automatically directed via iFMC to the mobile phone's mailbox (if this setting has been activated on the mobile device).

If you only wish to use iFMC occasionally, you can set schedules for weekdays and times of day in the Period tab for the relevant iFMC configuration.

You can then set the phone numbers for which you wish to use iFMC in the Phone tab. By default, all the phone numbers will be included in the iFMC.

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Voicemail

The "Play voicemail with" preference lets you specify which action is to be taken if you click to listen to voicemail entries in the call or voicemail list. The options – apart from the default setting and primary telephone – depend on the media player plugins available on your web browser or computer. On a Windows PC this is usually Windows Media Player (or possibly QuickTime).

Default settings refers to the current browser preference for handling WAV files. This may be to open the file with a certain program or plugin, or alternatively the prompt to save the file.

This preference (as well as the option Primary Phone) always applies only to the web browser that is currently in use.

The voicemail boxes assigned directly to you or your user group are listed in the bottom section.

All preference options are available to you for your own voicemail box. A voicemail box for a group is indicated by

d and can only be renamed.

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

The options:

u Name the voicemail box individually. This name will be used from now on in your

user profile.

u Set up password protection to prevent unauthorised playback of voicemails via

phone.

u Voicemails: Send by E-Mail. Receive voicemails as sound files in an attachment to

an eMail.

u Deactivate the option to leave a voice message. Callers only hear the introductory

announcement.

u Adjust recording time. The default setting is 30 minutes. This is also the maximum

recording time for each voicemail.

You can also use the Mailbox No. that you must enter on the phone to play back voicemails on the phone. Some phone models have a mailbox key or a key for the message centre (e.g., Gigaset IP PRO phones). Here, you can play back messages on your voicemail box without having to enter the mailbox number.

Important

Protect your voicemail box with a password, as every user can play back messages on unprotected voicemail boxes, if he knows the voicemail box number! The password may only be comprised of numbers as it has to be entered via the phone keypad.

Using Manage Announcements, you can select, record, upload, play back or edit announcements for your voicemail box. However, you can only delete and edit announcements that you have created yourself. System-wide announcements are read-only for all users.

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Recording announcements

¤ Click on Manage Announcements. You will see the list of available announcements. ¤ You can open the dialogue window for recording new texts with the New

Announcement button.

¤ First, select a name for the new text. ¤ Select the phone, with which you wish to record the announcement. ¤ Click on Record.

The telephone rings. Lift the receiver and you can hear a spoken instruction.

¤ Speak the new announcement text and then press # on the phone to end

the recording.

¤ Then click on Save in the dialogue window to save the new announcement on

your PBX.

¤ If you wish to change the announcement, click on H and repeat the recording process.

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Uploading a new announcement

¤ Click on Manage Announcements. ¤ By pressing the New Announcement button, you will open the dialogue window with

the same name.

¤ First, select a name for the new text. ¤ Activate the Upload announcement option. ¤ Click on Browse and select the file you need on the PC. ¤ Click on Upload.

Please note

Audio files for announcement must have the following properties: WAV mono format, sampling rate: 8 kHz, bit rate: 16 bit, PCM coding.

If the file has been loaded successfully, the file name will be displayed.

¤ Then click on Save in the dialogue window to save the new announcement to the PBX. ¤ If you wish to change the announcement, click on H and repeat the process.

Editing announcements

¤ Click on Manage Announcements in the list of available announcements. ¤ Click on H next to the corresponding announcement and proceed as described in the

previous sections Recording announcements and Uploading a new

announcement.

Playing back announcements

The list of existing announcements appears by selecting Manage Announcements.

¤ Click on B to open your list of phones and to select a phone.

Once selected, the phone rings.

¤ Pick up the receiver to play back the recording.

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Operating the Gigaset T500 PRO / Gigaset 300 PRO

Groups

This tab provides an overview of the groups, to which you belong. The checkbox below Assigned enables you to log yourself in and out temporarily. However, this does not equate to leaving the group. It just means that you are not available for calls to the group when you log out. One example for using this setting is when you wish not to accept any calls for the group or are not in a position to do so.

Please

Alternatively, you can log in to the group via the phone keypad:

*32 and the group ID for logging on to the group *33 and the group ID for logging off from the group

Windows

You can modify the properties and options for all user interface function windows here. You can hide the button for each window using the corresponding option in the main

menu bar. As a result you will then only be able to open the window via the text menu in the menu bar (

By default, windows with list entries (Call Lists, Voicemail, Fax Lists, Addressbook) open a dialogue to confirm the action before deleting entries. For future deletion in the associated function window, you can switch off the dialogue here or, if wished, switch it on again.

As a rule, the contents and information in the windows Voicemail, Fax Lists and Addressbook are only upd ated if the user carries out an action ( opening, sorting, deleting etc.). The option Reload Entries automatically ensures that the lists are as up-to-date as possible by regularly synchronising data in the background.

£ P. 9 ).

Please note

Despite automatic updating, some time may pass before modified information or new data are actually available.

Call

The call manager popup window can be switched off using the relevant option. You can then only open the call manager by clicking on the menu button. For incoming calls or calls established via interface elements (keys, call lists etc.), the window remains closed until you open it yourself. If a call manager popup is suppressed, this is indicated by the crossed-out icon on the menu button.

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Keys

When you save the function key assignment, the dialogue opens to copy the key configuration to the phone. This prompt can be switched off here. In this case the keys are not transferred to the device after saving.

Busy lamp field keys have an action menu that appears when the mouse comes into contact with the avatar image on the key ( the speed for hiding and showing.

Fax Lists

The file format for exporting the fax list selection via the relevant button in the fax list window is PDF. To export lists as a CSV file, select the relevant option here.

£ P. 3 0 ). The action button setting specifies

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Add-ons

Depending on your computer's operating system and web browser, various add-ons are available for download and installation:

u Gigaset PRO Windows Client and TAPI driver for MS Windows, incl. Gigaset PRO Fax

Gigaset PRO TAPI (Telephony Application Programming Interface) is a software interface for supporting telephone services with computer technology (CTI = Computer Telephony Integration) for the Windows operating system. Computers can control telephone functions using the Gigaset PRO Windows Client via the TAPI interface and the Gigaset PRO's own UCI (User Call Interface).

u CTI interfaces for various CRM systems (e.g., MS Outlook £ P. 5 6 ) u Gigaset PRO Client for MAC® (£ P. 6 0 )

In addition, you can use the following add-on to use PBX functions on your smartphone while travelling:

u Gigaset PRO Client for iPhone® (£ P. 6 5 )

The following chapters explain the installation and usage of the various add-ons.

Gigaset Windows Client/Gigaset Fax

Please note

System requirement for Gigaset Windows Client and Gigaset Fax is Microsoft Windows 7, Vista, XP, Server 2003 or Server 2008 – either 32bit or 64bit, as well as .NET Framework 2.0 Service Pack 2 or .NET Framework 3.5 Service Pack 1.

Gigaset PRO Windows Client is the connecting link between the Gigaset T500 PRO / Gigaset 300 PRO PBX and various applications on Windows Client computers. These include Gigaset PRO Fax, Gigaset TAPI driver and integrations such as Gigaset Outlook Connector etc. These programs require Windows Client to communicate with the PBX.

Features

u Information speech bubble for incoming calls with phone number display u Display of other call participant if stored in the addressbook u Dialling of phone numbers possible via command line u Information speech bubble for outgoing faxes u Communication interface for further integrations such as MS Outlook Connector,

TAPI Service Provider (TSP), Fax

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Add-ons

Download

You can download the installation program via the corresponding link in the Add-ons tab in the Preferences window in the user interface.

Putting into service

¤ Save the installation file on your computer and open it by double-clicking.

The installation process begins. Follow the instructions in the dialogue. The installation process is designed so that all of the required settings have already been made.

¤ Select the components you wish to install: Gigaset Client is required for the other

components Gigaset PRO TAPI TSP, Gigaset PRO Fax and Gigaset PRO Outlook Connector.

On completion of the installation process, the Client is launched and is indicated by the Gigaset icon in the notification area in the Windows task bar. Gigaset Windows Client can now be configured for the connection to the PBX server.

Configuration

If Gigaset Windows Client does not start, you can start it by double-clicking on the desktop icon or on the entry GIGASET Client under Programs in the Windows start menu. The Gigaset icon is displayed in the notification area of the Windows task bar.

The icon is black/white as Client has not yet been configured, and is hence not connected to the Gigaset PBX.

¤ Right click to open the context menu. ¤ Select Open Settings in the Connection tab. ¤ In the Network Host field, accept the external (IP) address of the Gigaset system. Enter

the login data of a Gigaset PBX user for the Login ID and Password.

¤ In the left-hand section of the General tab, specify which status information should be

displayed in the notification area of the Windows task bar.

Page 54

Add-ons

Destination number:

About...

Configure...

Quick dial

Exit

¤ In the Fax printer area on the right, you will see the option Parse number from fax. If

this is enabled, the destination number of the fax is taken from the document itself. For this to work, the fax number must be saved in the document with two @ symbols at both ends of the number. Example: @@333@@

If the Commit required option is enabled, additional confirmation is required before a document can be sent despite the fax number being successfully identified.

¤ If the client should be launched every time the system starts, activate the Autostart

GIGASET Client at Windows logon option below.

¤ Click OK to save.

Gigaset Windows Client now creates the connection to the server. If a connection is established, then the Gigaset PRO icon is shown in orange.

Using Gigaset Windows Client

Quick dial

¤ Right-click on the Gigaset PRO icon

in the task bar.

¤ Select the Quick dial option, enter

the number you wish to call and confirm your input by pressing the enter key. The call is connected.

¤ To end a call, click on Disconnect in the call manager.

Command line

To establish a connection via the Windows command line, call up the following command in the Client directory (default setting C:\Programs\GIGASET Client):

GIGASET Client.exe PlaceCall <phoneNumber> [<phoneId> [<callId>]]

Whereby <phoneNumber> should be replaced by the required target number. As an option you can give the ID for a specific telephone using the parameter <phoneId> in order to make the call on this number. If you do not enter a phone ID, the call will be made via your primary telephone. You could therefore call up the command as follows:

GIGASET Client.exe PlaceCall 1234 SIP/1003.DE410IP

If the number that is to be called contains spaces it must be placed in quotation marks:

GIGASET Client.exe PlaceCall "+49 123 45678"

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Add-ons

Using Gigaset PRO Fax

Gigaset PRO Fax is a fax printer driver for sending documents directly from the respective

application. To do so, the documents are changed into PDF format. Gigaset FAX is installed in the control panel under Printers and Faxes and enhances every application by adding on the option of sending documents as a fax.

In addition, CTI connectors are integrated into the installation file for Gigaset PRO WinClient for additional applications. These can be installed optionally during the installation of the client for Windows.

The most up-to-date information about configuring and using the CTI interfaces can be found on the Gigaset website at http://www.gigaset.com/pro

u The client for Windows must be installed with the Gigaset Fax option enabled

(selected as standard) (

u The client for Windows must be started and connected to the server.

£ P. 5 3 ).

Sending faxes from applications

To send an open document, you proceed as if you were printing it:

¤ In the program's main menu, go to File and select the Print option or press Ctrl+P. ¤ Choose Gigaset Fax as the printer and start the printing process.

The dialogue window for entering the fax number opens (if the client for Windows setting for automatically identifying fax numbers ( not detected in the document).

£ P. 6 0 ) is deactivated or a fax number was

¤ Enter the number of the fax you wish to send to and confirm the process.

The fax dispatch process begins and the progress is indicated in the dialogue window. The dialogue window can be hidden.

Troubleshooting

Gigaset Clients have been tested in various system environments and configurations. Nonetheless, this does not entirely rule out the possibility that problems may arise.

The log file

Gigaset Clients for Windows write a log file recording error information as standard. The name of the log file is log.txt and it is found in the relevant Client subdirectory, e.g., "GIGASET WinClient" of the application data directory in the respective user's local profile.

In Windows XP this would normally be under

C:\Documents and Settings\<User Name>\Local Settings\Application Data\

or, from Windows Vista

C:\Users\<user name>\AppData\Local

To attach the file to an error report, it is best to close Gigaset Client or the application first. Then delete the log file, start Gigaset Client or the application again and reproduce the error. Attach the newly created log file to the error report.

Uninstalling Gigaset Windows Client

You can uninstall Gigaset Windows Client via the Windows control panel (software).

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Add-ons

Gigaset MS Outlook Connector

Please note

System requirement for Gigaset MS Outlook Connector is Microsoft Windows 7, Vista, XP, Server 2003 or Server 2008 – either 32bit or 64bit, MS Office Outlook 2003, 2007 or 2010 32 bit as well as Gigaset Windows Client.

If using Gigaset MS Exchange Connector, additionally: Microsoft Exchange 2003 (or 2007).