GIGA BYTE TECHNOLOGY GN-WIAG02 User Manual
Anyplace Kiosk 4836/4838
Planning, Installation, and Service Guide
GA27-4347-01Updated August, 2006
Anyplace Kiosk 4836/4838
Planning, Installation, and Service Guide
GA27-4347-01Updated August, 2006
Updated August, 2006
Note
Before using this information and the product it supports, be sure to read the general information in Appendix C, “Notices”
and the Appendix D, “Safety information.”
Second Edition (June 2006)
This edition applies to the IBM Anyplace Kiosk and to all subsequent releases and modifications until otherwise
indicated in new editions.
Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at:
http://www.ibm.com/solutions/retail/store/support/. Click Publications.
A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address
your comments to:
IBM Corporation
Retail Store Solutions Information Development
Department ZBDA
PO Box 12195
Research Triangle Park, North Carolina 27709 USA
you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
When
supply in any way it believes appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 2006. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Updated August, 2006
Contents
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Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
About this guide . . . . . . . . . . . . . . . . . . . . . . . .xi
Who should read this guide . . . . . . . . . . . . . . . . . . . .xi
Related publications . . . . . . . . . . . . . . . . . . . . . . .xi
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Tell us what you think . . . . . . . . . . . . . . . . . . . . . . xii
Summary of changes . . . . . . . . . . . . . . . . . . . . . . xiii
Update to GA27-4347-01 (January, 2007) . . . . . . . . . . . . . . . xiii
Update to GA27-4347-01 (August, 2006) . . . . . . . . . . . . . . . xiii
GA27-4347-01 (June, 2006) . . . . . . . . . . . . . . . . . . . . xiii
Update to GA27-4347-00 (June, 2005) . . . . . . . . . . . . . . . . xiii
Chapter 1. Introducing the IBM Anyplace Kiosk . . . . . . . . . . . .1
Architecture and attributes . . . . . . . . . . . . . . . . . . . . .2
Models and features . . . . . . . . . . . . . . . . . . . . . . .3
Optional features . . . . . . . . . . . . . . . . . . . . . . . .3
Configurations . . . . . . . . . . . . . . . . . . . . . . . . .4
Mounting options . . . . . . . . . . . . . . . . . . . . . . . .5
System software, touch drivers, and diagnostics . . . . . . . . . . . . .5
Supported operating systems . . . . . . . . . . . . . . . . . . . .5
Environmental requirements . . . . . . . . . . . . . . . . . . . .6
Power usage . . . . . . . . . . . . . . . . . . . . . . . . . .6
Calling for service . . . . . . . . . . . . . . . . . . . . . . . .6
Chapter 2. Installing the IBM Anyplace Kiosk . . . . . . . . . . . . .7
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Installation steps . . . . . . . . . . . . . . . . . . . . . . . .10
Opening the cable covers . . . . . . . . . . . . . . . . . . . . .10
Retaining the cables . . . . . . . . . . . . . . . . . . . . . . .11
Installing the options . . . . . . . . . . . . . . . . . . . . . . .12
Installing the scanner . . . . . . . . . . . . . . . . . . . . .12
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Installing the MSR (12 inch models) . . . . . . . . . . . . . . . .12
Installing the MSR (15 and 17 inch models) . . . . . . . . . . . . .14
Installing the upgrade options . . . . . . . . . . . . . . . . . . .16
Installing a hard drive . . . . . . . . . . . . . . . . . . . . .16
Installing additional memory . . . . . . . . . . . . . . . . . . .17
Mounting instructions . . . . . . . . . . . . . . . . . . . . . .18
Table-top mount . . . . . . . . . . . . . . . . . . . . . . .18
Wall mount . . . . . . . . . . . . . . . . . . . . . . . . .19
Powering on . . . . . . . . . . . . . . . . . . . . . . . . . .19
Installing the control button cover . . . . . . . . . . . . . . . . .19
Chapter 3. Mounting the IBM Anyplace Kiosk to the wall . . . . . . . .21
Mounting the wall mount plate . . . . . . . . . . . . . . . . . . .21
Wall mounting requirements . . . . . . . . . . . . . . . . . . .21
Selecting the location . . . . . . . . . . . . . . . . . . . . .22
Determining the mounting height of wall mount plate . . . . . . . . . .22
Wall mount plate mounting options . . . . . . . . . . . . . . . .23
© Copyright IBM Corp. 2006 iii
Updated August, 2006
Attaching the wall mount plate . . . . . . . . . . . . . . . . . .23
Mounting to hollow walls . . . . . . . . . . . . . . . . . . . .24
Mounting to a concrete or brick wall . . . . . . . . . . . . . . . .26
Fastener types . . . . . . . . . . . . . . . . . . . . . . . .27
Chapter 4. Removing and replacing FRUs . . . . . . . . . . . . . .29
Reviewing the IBM 4836/4838 assembly . . . . . . . . . . . . . . .30
Before you begin . . . . . . . . . . . . . . . . . . . . . . .30
Removing the back cover . . . . . . . . . . . . . . . . . . . . .31
Removing the scanner and scanner window . . . . . . . . . . . . . .31
Removing the cable covers . . . . . . . . . . . . . . . . . . . .32
Removing the main shield . . . . . . . . . . . . . . . . . . . . .32
Removing the wireless card . . . . . . . . . . . . . . . . . . . .33
Locating and resetting the CMOS jumper . . . . . . . . . . . . . . .34
Removing the memory card . . . . . . . . . . . . . . . . . . . .34
Removing the hard drive fan . . . . . . . . . . . . . . . . . . . .35
Changing the battery . . . . . . . . . . . . . . . . . . . . . . .36
Removing the heat sink . . . . . . . . . . . . . . . . . . . . . .37
Removing the processor . . . . . . . . . . . . . . . . . . . . .38
Removing the hard disk drive and bracket . . . . . . . . . . . . . . .38
Removing the speakers . . . . . . . . . . . . . . . . . . . . . .39
Removing the system board . . . . . . . . . . . . . . . . . . . .40
Removing the control card . . . . . . . . . . . . . . . . . . . . .41
Removing the control buttons . . . . . . . . . . . . . . . . . .41
Removing the front panel card . . . . . . . . . . . . . . . . . . .42
Removing the backlight inverter card . . . . . . . . . . . . . . . . .43
Removing the LCD . . . . . . . . . . . . . . . . . . . . . . .44
Replacing the front bezel . . . . . . . . . . . . . . . . . . . . .46
Removing the mounting stand cover set . . . . . . . . . . . . . . .47
Removing the volume control card (Model 13V only) . . . . . . . . . . .48
Chapter 5. Troubleshooting problems . . . . . . . . . . . . . . .49
Appendix A. Field-replaceable units . . . . . . . . . . . . . . . .51
Assembly 1: 4836/4838 Models 132, E32, 13V, and W2D (12 inch) . . . . . .52
Assembly 2: 4836/4838 Models 135, E35, and W5D (15 inch) . . . . . . .54
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Assembly 3: 4838 Models 137, E37, and W7D (17 inch) . . . . . . . . . .56
Assembly 4: Table-top stand and wall mount . . . . . . . . . . . . . .58
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . .60
Appendix B. Product dimensions . . . . . . . . . . . . . . . . .61
12 inch models . . . . . . . . . . . . . . . . . . . . . . . . .61
15 inch models . . . . . . . . . . . . . . . . . . . . . . . . .62
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17 inch models . . . . . . . . . . . . . . . . . . . . . . . . .63
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . .65
Anyplace Kiosk Class 2 laser notices . . . . . . . . . . . . . . . . .66
Class 2 laser notices . . . . . . . . . . . . . . . . . . . . . .66
Electronic emission notices . . . . . . . . . . . . . . . . . . . .68
Federal communications commission (FCC) statement . . . . . . . . .68
Industry Canada Class A emission compliance statement . . . . . . . .68
Avis de conformité aux normes d’Industrie Canada . . . . . . . . . .69
European Community (CE) mark of conformity statement . . . . . . . .69
Germany . . . . . . . . . . . . . . . . . . . . . . . . . .69
Australia / New Zealand . . . . . . . . . . . . . . . . . . . .70
Japanese power line harmonics compliance statement . . . . . . . . . .70
iv Anyplace Kiosk 4836/4838
Updated August, 2006
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Japanese Voluntary Control Council for Interference (VCCI) statement . . . .70
Korean Communications Statement . . . . . . . . . . . . . . . . .70
Chinese Class A warning statement . . . . . . . . . . . . . . . . .71
Taiwanese Class A warning statement . . . . . . . . . . . . . . . .71
Taiwanese battery recycling statement . . . . . . . . . . . . . . . .71
Electrostatic discharge (ESD) . . . . . . . . . . . . . . . . . . .72
Regulatory notice for T60H786 or GN-WIAG02 IBM 802.11 b/g wireless LAN
mini PCI adapter . . . . . . . . . . . . . . . . . . . . . . .72
USA – Federal Communications Commission (FCC) . . . . . . . . . .72
Canada – Industry Canada (IC) Low Power License-Exempt Radio
Communication Devices (RSS-210) . . . . . . . . . . . . . . .73
Europe – EU declaration of conformity for IBM 11 b/g wireless LAN mini PCI
adapter . . . . . . . . . . . . . . . . . . . . . . . . . .74
Notice for users in Korea . . . . . . . . . . . . . . . . . . . .78
Notice for users in Singapore . . . . . . . . . . . . . . . . . .78
End of life disposal . . . . . . . . . . . . . . . . . . . . . .78
Mercury-added statement . . . . . . . . . . . . . . . . . . . .79
Macrovision copy protection technology . . . . . . . . . . . . . . . .79
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .79
Appendix D. Safety information . . . . . . . . . . . . . . . . . .81
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Part number index . . . . . . . . . . . . . . . . . . . . . . .99
Contents v
Updated August, 2006
vi Anyplace Kiosk 4836/4838
Updated August, 2006
Figures
1. IBM Anyplace Kiosk Model 132 . . . . . . . . . . . . . . . . . . . . . . . . . .1
2. Rear view showing access doors, mounting holes, attachment holes . . . . . . . . . . . .8
3. IBM 4836/4838 connectors . . . . . . . . . . . . . . . . . . . . . . . . . . .9
4. Retaining the cables using cable ties . . . . . . . . . . . . . . . . . . . . . . .11
5. Installing the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
6. Installing the MSR (12 inch models) . . . . . . . . . . . . . . . . . . . . . . . .13
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7. Installing the MSR (15 and 17 inch models) . . . . . . . . . . . . . . . . . . . . .15
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8. Removing the hard drive cover . . . . . . . . . . . . . . . . . . . . . . . . . .16
9. Installing additional memory . . . . . . . . . . . . . . . . . . . . . . . . . . .17
10. Installing table-top mount . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
11. IBM 4836/4838 controls and installing the control cover . . . . . . . . . . . . . . . .19
12. System and wall mount plate . . . . . . . . . . . . . . . . . . . . . . . . . .21
13. IBM 4836/4838 mounting height . . . . . . . . . . . . . . . . . . . . . . . . .22
14. Wall mount plate and wall cutout dimensions . . . . . . . . . . . . . . . . . . . .23
15. Exploded view of the IBM 4836/4838 assembly . . . . . . . . . . . . . . . . . . .30
16. Removing the back covers . . . . . . . . . . . . . . . . . . . . . . . . . . .31
17. Removing the main shield . . . . . . . . . . . . . . . . . . . . . . . . . . .32
18. Location of the CMOS jumper . . . . . . . . . . . . . . . . . . . . . . . . . .34
19. Removing the hard drive fan . . . . . . . . . . . . . . . . . . . . . . . . . .35
20. View of battery and heatsink . . . . . . . . . . . . . . . . . . . . . . . . . .36
21. Heat sink and processor . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
22. Removing the hard disk drive and bracket . . . . . . . . . . . . . . . . . . . . .38
23. Removing the speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
24. Removing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . .40
25. Removing the control card . . . . . . . . . . . . . . . . . . . . . . . . . . .41
26. Removing the front panel card . . . . . . . . . . . . . . . . . . . . . . . . . .42
27. Removing the backlight inverter card . . . . . . . . . . . . . . . . . . . . . . .43
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28. Removing the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
29. Replacing the LED assembly . . . . . . . . . . . . . . . . . . . . . . . . . .45
30. Replacing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
31. Removing the stand cover set . . . . . . . . . . . . . . . . . . . . . . . . . .47
32. Removing the volume control card (Model 13V) . . . . . . . . . . . . . . . . . . .48
33. Dimensions for 12 inch models . . . . . . . . . . . . . . . . . . . . . . . . .61
34. Dimensions for 15 inch models . . . . . . . . . . . . . . . . . . . . . . . . .62
35. Dimensions for 17 inch models . . . . . . . . . . . . . . . . . . . . . . . . .63
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36. Anyplace Kiosk Class 2 laser notices . . . . . . . . . . . . . . . . . . . . . . .66
37. Antenna operating range . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
© Copyright IBM Corp. 2006 vii
Updated August, 2006
viii Anyplace Kiosk 4836/4838
Updated August, 2006
Tables
1. Summary of characteristics and weight by model . . . . . . . . . . . . . . . . . . .2
2. IBM Anyplace Kiosk models . . . . . . . . . . . . . . . . . . . . . . . . . . .3
3. IBM Anyplace Kiosk hardware options . . . . . . . . . . . . . . . . . . . . . . .3
4. Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .6
5. Power usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
6. Connector location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
7. Securing the wood support to the wood studs using lag screws . . . . . . . . . . . . . .25
8. Securing the wall mounting plate to a drywall surface . . . . . . . . . . . . . . . . .26
9. Fastener types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
10. Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
© Copyright IBM Corp. 2006 ix
Updated August, 2006
x Anyplace Kiosk 4836/4838
Updated August, 2006
About this guide
This guide provides information on installing and servicing the IBM® Anyplace Kiosk
and is organized as follows:
v Chapter 1, “Introducing the IBM Anyplace Kiosk,” describes the features and
available options for the 4836/4838.
v Chapter 2, “Installing the IBM Anyplace Kiosk,” provides the installation steps for
the 4836/4838.
v Chapter 3, “Mounting the IBM Anyplace Kiosk to the wall,” describes the
procedures for mounting the 4836/4838 to the wall.
v Chapter 4, “Removing and replacing FRUs,” provides removal and replacement
procedures for the field-replaceable parts.
v Chapter 5, “Troubleshooting problems,” describes steps for diagnosing minor
problems.
v Appendix A, “Field-replaceable units,” describes the available FRU part numbers.
v Appendix B, “Product dimensions,” provides precise product size information for
all models.
v Appendix C, “Notices,” provides legal, emission, and country-specific information.
v Appendix D, “Safety information,” provides safety information for all common
languages.
Throughout this guide, the terms 4836/4838 and IBM 4836/4838 refer to the IBM
Anyplace Kiosk.
Who should read this guide
Personnel responsible for installing, maintaining, and using the IBM Anyplace Kiosk
should read this guide. Some chapters provide information that is intended for
trained, technical personnel.
Related publications
The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions Web site at: http://www.ibm.com/
solutions/retail/store/support/.
v IBM Safety Information – Read This First, GA27-4004
v IBM Anyplace Kiosk System Reference, available only on the web site.
© Copyright IBM Corp. 2006 xi
Accessibility
Accessibility features help a user who has a physical disability, such as restricted
mobility or limited vision, to use the Anyplace Kiosk successfully. The following is a
high-level list of the accessibility features:
v All controls are located on the front of the machine, in easy reach.
v Industry-standard serial and USB ports allow alternative I/O devices.
v Manuals are available in PDF format and can be downloaded from the Web. See
“Related publications” on page xi for the Web address.
v Displays are driven at 60 Hz to eliminate problems caused by screen flicker.
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Updated August, 2006
Between major revisions of this guide we may make minor technical updates. The
latest softcopy version of this guide is available on the Publications Web page:
http://www.ibm.com/solutions/retail/store/support/. Click Publications.
xii Anyplace Kiosk 4836/4838
Updated August, 2006
Summary of changes
Update to GA27-4347-01 (January, 2007)
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Update to GA27-4347-01 (August, 2006)
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GA27-4347-01 (June, 2006)
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Revised information related to the wireless card installation, parts, and regulations.
Added information for Windows® XP Professional for Embedded Systems (WEPOS)
models W2D, W5D, and W7D.
This edition adds or changes the following information:
v IBM Anyplace Kiosk 4838 Model 137 and E37
v Mercury-added statement
v New part numbers for existing products that are manufactured using updated
methods or materials required in certain jurisdictions, such as the European
Union.
v Other edits based on user feedback.
Changed or new information is indicated by a revision bar (|) in the left margin.
Update to GA27-4347-00 (June, 2005)
This update adds the following information:
v IBM Anyplace Kiosk 4838 Models E32 and E35
v End of life disposal of the unit in accordance with the European WEEE Directive
and new Class 2 laser safety information
v Part numbers for several new field-replaceable units
v Chinese Class A warning statement
© Copyright IBM Corp. 2006 xiii
Updated August, 2006
xiv Anyplace Kiosk 4836/4838
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