RESIDENTIAL GAS-FIRED ATMOSPHERIC VENT WATER HEATERS
ISO 9001
ENREGISTRÉ
R
(EQUIPPED WITH FVIR TECHNOLOGY)
OWNER’S MANUAL
INSTALLATION AND OPERATING INSTRUCTIONS
This water heater IS NOT design certified for
installation in a manufactured (mobile) home or for
installation outdoors.
If the information in these instructions is not
followed exactly, a fire or explosion may result
causing property damage, personal injury, or
death.
DO NOT store or use gasoline or other flammable
vapours and liquids in the vicinity of this or any
other appliance.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electrical switch,
• DO NOT use any phone in your building.
• From a neighbour’s phone, immediately
call your gas supplier. Follow the gas
supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
Installation and service must be performed by
a qualified installer, service agency, or the gas
supplier.
IMPORTANT
READ THESE INSTRUCTIONS CAREFULLY BEFORE BEGINNING THE INSTALLATION. PROPER
INSTALLATION WILL PROVIDE SAFE & EFFICIENT SERVICE, AND AVOID NEEDLESS EXPENSE NOT
COVERED BY THE WARRANTY. READ THE PRODUCT WARRANTY CONTAINED IN THIS MANUAL AND
REMEMBER TO FILL OUT AND RETURN TO THE MANUFACTURER, ALL RELEVANT WARRANTY CARDS
AND CERTIFICATES. SHOULD YOU HAVE ANY QUESTIONS, PLEASE CONTACT YOUR LOCAL DEALER
OR REFER TO THE GETTING SERVICE FOR YOUR WATER HEATER SECTION OF THIS MANUAL.
SAVE THIS MANUAL FOR FUTURE REFERENCES.
For your records, write the model and serial number here:
This water heater is equipped with the new FVIR technology. In the event that gasoline or other flammable
vapours and liquids are improperly stored in the area where the water heater is located, the flame arrestor will
prevent these combustible vapours from igniting outside of the water heater.
Activation of the FVIR technology occurs when flammable vapours are drawn into the combustion chamber of
the water heater and ignite. If flammable vapours are detected:
• DO NOT try to light any appliance.
• DO NOT touch any electrical switch, DO NOT use any phone in your building.
• From a neighbour’s phone, immediately call your gas supplier. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
After the flammable vapours have been evacuated, contact a qualified service technician or the manufacturer
for further instructions. Replacement of a FVIR technology equipped water heater due to a flammable
vapour shutdown is not covered under the terms of the Standard Basic Limited Warranty.
2
SAFETY INFORMATION
Your safety and the safety of others is extremely important during the installation, operation,
and servicing of this water heater. Many safety related messages have been provided in
this manual and on your water heater. Always read and obey all safety messages. These
messages will point out the potential hazard, tell you how to reduce the risk of injury, and tell
you what will happen if the instructions are not followed.
This is the safety alert symbol. This symbol alerts you to potential hazards
that can kill or hurt you and others. All safety messages will follow the safety
alert symbol and either the word “DANGER” or “WARNING”.
Serious injury or death can occur if you do not follow
the instructions immediately.
Serious injury or death can occur if you do not follow
the instructions.
DO NOT use this water heater if any part has been under water. Immediately call a
qualified service technician to inspect the water heater and to replace any part of the
control system and any gas control which has been under water. Failure to follow this
instruction can result in property damage, personal injury, or death.
3
INSTALLATION INSTRUCTIONS
IMPORTANT
These instructions have been written as a guide for the proper installation and operation of your water heater,
and the manufacturer of this water heater will not accept any liability where these instructions have not been
followed. However, for your safety and to avoid damage caused by improper installation, this water heater
must be installed by a Certified Licensed Professional, and meet all local codes or, in the absence of local
codes, CSA B149.1 Natural Gas and Propane Installation Code, in Canada, and/or the National Fuel Gas
Code, ANSI Z223.1, in the United States.
Before proceeding with the installation instructions:
1) Inspect the water heater and its component parts for possible damage. DO NOT install or attempt to
repair any damaged component parts. If you detect any damage, contact the dealer where the water
heater was purchased or the manufacturer listed on the warranty card.
2) Verify that the type of gas being supplied corresponds to that which is marked on the rating plate and
gas control of the water heater.
Altitude
Input rating of this water heater is based on sea
level operation. At higher elevations, the actual input
rate will be lower than the value listed on the rating
plate due to the natural derating of natural gas and
propane. DO NOT attempt to adjust the input rate by
changing the manifold pressure. Refer to the rating
plate on the water heater for the certified elevation at
wich your specific model can be installed.
Failure to install a water heater suitable for the
altitude at the location it is intented to serve, can
result in improper operation of the appliance
resulting in property damage and/or producing
carbon monoxide gas, which could result in
personal injury or death.
Location
The water heater should be located as close as
possible to the chimney and to the main use of
hot water. This location must not be subject to
freezing temperatures. The water heater should be
positioned, so that there is easy access to the burner,
gas control, and drain valve. It must be located close
to a suitable free-flowing floor drain. Where a floor
drain is not adjacent to the water heater, a suitable
drain pan must be installed under the water heater
(see Figure 8). In Canada, according to the National
Plumbing Code, this drain pan should be at least two
(2) inches (5.1 cm) larger than the diameter of the
water heater and at least one (1) inch (2.5 cm) deep,
providing access to the drain valve. Local codes may
be more rigorous. This pan must not restrict the flow
of ventilation and combustion air. This pan must
be piped to a suitable drain to prevent damage to
property in the event of a water leak from the piping,
the relief valve, or the water heater.
Sooner or later, all water heaters leak. The
manufacturer, based on national building codes,
has given the necessary instructions to prevent
damage to the building. Under no circumstances
is the manufacturer to be held liable for any water
damage in connection with this water heater.
This water heater is approved for installation on either
a combustible or non-combustible floor. However,
should this water heater be installed directly on
carpeting, such carpeting must be protected by
a wood or metal panel beneath the water heater.
This panel must extend at least three (3) inches
(7.62 cm) beyond the width and depth of the water
heater. Should the water heater be installed in an
alcove or closet, the entire floor area must be covered
by the panel.
Minimum Clearances
The minimum clearances from combustible material
for this water heater are: Two (2) inches (5.1 cm)
from the sides and rear, four (4) inches (10.2 cm)
from the front, and eighteen (18) inches (45.7 cm)
from the top (see Figure 1).
Figure 1
18''
min.
2'' min.
2'' min.
4'' min.
2'' min.
4
INSTALLATION INSTRUCTIONS
Confined Space
Permanent
Opening
-------------1 square inch /
1,000 Btuh
(min.: 100 sq. in)
Outlet airtoattic1sq.in/4,000Btuh
Attic air inlet
Installaboveinsulation
ConfinedSpace
Inletairfromthe
crawlspace
ConfinedSpace
Alternateairinlet
Gas vent to
outdoors
Gas vent to
outdoors
Espace confiné
Conduit d’entrée d’air
18'' (45 cm)
24'’ (60 cm)
18'' (45 cm)
24'’ (60 cm)
Confined Space
Inlet air duct
Combustion and Ventilation Air Supply
In order for the water heater to operate properly, it
must be supplied with an uninterrupted flow of clean
combustion and ventilation air. The area around the
water heater must always be kept clear and the
combustion air intake holes at the bottom of the
water heater must never be blocked. An inadequate
supply of air to the water heater will produce a
bright yellow burner flame causing sooting in the
combustion chamber, on the burner, and in the flue
tube. This can result in damage to the water heater
and serious bodily injury, if not corrected.
Combustion and ventilation air requirements are
determined by where the water heater will be located.
Water heaters are installed in either open (unconfined)
spaces or smaller (confined) spaces, such as closets
or small rooms.
Figure 2
In Canada refer to CSA B149.1 and local codes for
detailed information.
1)
The enclosure in which the water heater is installed
shall be provided with two (2) permanent openings
of one (1) square inch per 1,000 Btuh (22.0 cm²/
kW) of the total input of all appliances and shall
communicate directly with one or more rooms of
sufficient volume, so that the combined volume of all
spaces meets the criteria for an unconfined space
for all the appliances installed in that enclosure.
One opening shall be located not more than
eighteen (18) inches (45.7 cm) or less than six (6)
inches (15.2 cm) above the floor level. The second
shall be located as near the ceiling as practical, but
in no case lower than the draft hood.
2) All Air from Outdoors (see Figure 3):
An air supply shall be provided with one opening
that communicates directly with the outdoors by
means of a duct. This duct shall be sized according
to CSA B149.1 and terminate within one (1) foot
(30.5 cm) above, and within two (2) feet (61 cm)
horizontally from the burner level of the appliance
having the largest input.
Requirements for Unconfined Spaces
An unconfined space is an area with at least fifty
(50) cubic feet for each 1,000 Btuh (4.8 m/kW) of
the total input rating for all gas appliances installed
in that space. Water heaters installed in unconfined
spaces do not usually require outdoor air to function
properly. However, in buildings with tight construction
(heavy insulation, vapour barriers, weather stripping,
etc.), and particularly in modern buildings, additional
fresh air may need to be provided. For instructions on
obtaining additional air supply, see the requirements
below for confined spaces.
Requirements for Confined Spaces
A confined space is an area where the volume is
less then fifty (50) cubic feet for each 1,000 Btuh
(4.8 m³/kW) of the total input rating for all gas
appliances installed in that space. Water heaters
installed in confined spaces require additional
combustion and ventilation air. This can be provided
in two ways:
5
Figure 3
In U.S.A. (refer to ANSI Z223.1/NFPA 54 and local
codes for detailed information.
1) All Air From Inside the Building (see Figure 2):
The confined space shall be provided with two
(2) permanent openings communicating directly with
one or more rooms of sufficient volume, so that the
combined volume of all spaces meets the criteria
for an unconfined space. The total input rating of
all gas appliances installed in the combined space
shall be considered in making this determination.
Each opening shall have a minimum free area of
one (1) square inch per 1,000 Btuh (22.0 cm/kW)
of the total input rating of all gas appliances in the
confined space, but not less than one hundred
Outlet air to attic
1 sq. in / 4,000 Btuh
Attic air inlet
Install above
insulation
Confined Space
Inlet air from the
crawl space
1 sq. in / 4,000 Btuh
Open foundation vent
Installaboveinsulation
Attic air inlet
Outlet airtoattic1sq.in/4,000Btuh
ConfinedSpace
Inletairduct1sq.in/4,000Btuh
12'' max.
ConfinedSpace
Alternate
air inlet
Gas vent to
outdoors
Gas vent to
outdoors
Install above
insulation
Attic air inlet
Outlet air to attic
1 sq. in / 4,000 Btuh
Confined Space
Inlet air duct
1 sq. in / 4,000 Btuh
12'' max.
Inlet
Outlet
Outdoorairduct
1sq.in./2,000Btuh
ConfinedSpace
Gas vent to
outdoors
Gas vent to
outdoors
INSTALLATION INSTRUCTIONS
(100) square inches (645.16 cm²). The first opening
should be situated within six (6) inches (15.2 cm) of
the top and the second opening within six (6) inches
(15.2 cm) of the bottom of the confined space.
2) All Air From Outdoors:
The confined space shall be provided with two (2
permanent openings, the first opening within six (6)
inches (15.2 cm) of the top and the second within
six (6) inches (15.2 cm) from the bottom of the
confined space. The openings shall communicate
directly, or by ducts, with the outdoors or spaces
(crawl or attic) that freely communicates with the
outdoors.
A) When communicating directly with the outdoors,
each opening shall have a minimum free area of
one (1) square inch per 4,000 Btuh (
5.5 cm²/kW
the total input rating of all gas appliances in the
confined space (see Figure 4).
Figure 4
B) When communicating with the outdoors through
vertical ducts, each opening shall have a minimum
free area of one (1) square inch per 4,000 Btuh
(5.5 cm²/kW) of the total input rating of all gas
appliances in the confined space (see Figure 5).
Figure 5
) of
C)
When communicating with the outdoors through
horizontal ducts, each opening shall have a minimum
free area of one (1) square inch per 2,000 Btuh
(11.0 cm²/kW) of the total input rating of all gas
appliances in the confined space (see Figure 6).
Figure 6
Confined Space
Gas vent to
outdoors
1 sq. in. / 2,000 Btuh
Outlet
Outdoor air duct
Inlet
1 sq. in. / 2,000 Btuh
When ducts are used, they shall be of the same
cross-sectional area as the free area of the openings
to which they connect. The minimum short side
dimension of rectangular air ducts shall not be less
than three (3) inches (7.62 cm).
Louvers and Grilles
In calculating free area for ventilation and combustion
air supply openings, consideration must be given
to the blocking effect of louvers, grilles, or screens
protecting the openings. Screens must not be smaller
than 1/4 inch (6.4 mm) mesh. If the free area through
a particular design of louver or grille is known, it
should be used in calculating the size of opening
required to provide the free area specified. If the
design and free area is unknown, it may be assumed
that wood louvers and grilles will allow 20-25% free
area and metal louvers and grilles will allow 60-75%
free area. Louvers and grilles must be installed in the
open position or interconnected with the water heater
so that they are opened automatically during water
heater operation.
Corrosive Atmospheres
If this water heater will be installed in a beauty shop,
barber shop, photo processing lab, dry cleaning
establishment, a building with an indoor pool, or
near a chemical storage area, it is imperative that
the combustion and ventilation air be drawn from
outside these areas. These particular environments
contain products such as aerosol sprays, detergents,
bleaches, cleaning solvents, refrigerants, and other
volatile compounds that, in addition to being highly
flammable, become highly corrosive acid compounds
when burned. Exposure to such compounds can be
hazardous and lead to premature product failure.
Should the water heater fail due to exposure to
such a corrosive atmosphere, the warranty is void.
6
INSTALLATION INSTRUCTIONS
Venting
When installing the venting system, make sure to
follow all local codes or, in the absence of local
codes, CSA B149.1 in Canada and/or the National
Fuel Gas Code, ANSI Z223.1 in the United
States. Never operate the water heater unless
it is properly ventilated to the outdoors and has
adequate air supply for proper operation. Failure
to properly install the venting system could result
in property damage, personal injury, or death.
Draft Hood installation
The water heater must be vented using the draft
hood provided by the manufacturer. Before installing
the draft hood, check to make sure that the flue baffle
has been installed in the flue tube. If the flue baffle
is missing, immediately contact the dealer where
the water heater was purchased. Never operate the
water heater without the flue baffle installed.
To install the draft hood, place it over the flue opening
on the top of the water heater. When installing the
draft hood do not alter it in any way.
UG30 and UG40 Models
Line up the holes in the draft hood’s legs with those of
the water heater’s top and secure the draft hood using
the two (2) sheet metal screws provided (see Figure 7a).
Figure 7a
Draft Hood
Venting System
The venting system must be attached to the draft
hood to connect the water heater to the gas vent
or chimney. The vent pipe connecting to the water
heater must be of the same size as the draft hood.
It is highly recommended to install this water heater
on a separate venting system from other appliances.
In some installations, proper venting may require the
use of a larger diameter vent pipe and/or combined
venting with other appliances. Consult the vent tables
in the CSA B149.1 in Canada and/or the National
Fuel Gas Code, ANSI Z223.1 in the United States to
correctly size the vent pipe.
When connecting the vent pipe to the water heater
the following instructions must be followed:
• Install the vent pipe in such a way as to avoid any
unnecessary bends that could create resistance to
the flow of combustion gases.
• The horizontal length of the vent pipe must not
exceed 75% of the vertical vent height, in no case
shall it exceed twenty (20) feet (6.1 m) horizontally.
• All horizontal runs must have a minimum rise of
1/4 inch per foot (21 mm/m) of run (See Figure 8).
• All joints must be securely fastened with sheet
metal screws or other approved means.
• All single wall vent piping must maintain a minimum
of six (6) inches (15.2 cm) of clearance from
combustible materials.
• Venting systems made with single wall piping
cannot pass through any attic, inside wall,
crawlspace, confined space, or any floor.
• The vent piping must be accessible for inspection,
cleaning, and replacement.
UG50 and UG60 Models
Line up the legs of the draft hood with the holes with
those of the water heater’s top and snap into position.
Then insert the two (2) sheet metal screws provided
into the same holes to secure legs down into place
(see Figure 7b)
.
Figure 7b
Draft Hood
When the installation is complete, visually inspect
the venting system to make sure that all joints are
properly connected and all instructions have been
followed. Failure to properly install the venting
system could result in property damage, personal
injury, or death.
Water Piping
Refer to Figure 8 for a typical installation. Use of
this layout should provide a trouble-free installation
for the life of the water heater. Before making the
plumbing connections, locate the COLD water inlet
and the HOT water outlet. These fittings are both
3/4” NPT male thread. Make sure that the dip tube is
installed in the cold water inlet. Install a shut-off valve
close to the water heater in the cold water line. It is
recommended that unions be installed in the cold and
hot water lines so that the water heater can be easily
disconnected, if servicing is required.
7
INSTALLATION INSTRUCTIONS
When assembling the hot and cold piping to the
water heater, use Teflon™ tape or a good food grade
of pipe joint compound, and ensure all fittings are
tight. It is imperative that open flame is not applied
to the inlet and outlet fittings, as heat will damage
or destroy the plastic lined fittings. This will result
in premature failure of the fittings, which is not
covered by the warranty.
Temperature and Pressure-Relief Valve
DO NOT plug the temperature and pressure-relief
valve or its discharge line. DO NOT remove the
relief valve. Make sure the relief valve is properly
sized for the water heater. If the relief valve
continuously discharges water, call a qualified
service technician to correct the problem. Failure
to follow these instructions can result in property
damage, personal injury, or death.
To protect from excessive pressure and/or temperature,
the manufacturer has installed a temperature and
pressure-relief valve that meets the requirements of the
Standard for Relief Valves and Automatic Gas ShutOff Devices for Hot Water Supply Systems, CSA 4.4
in Canada and ANSI Z21.22 in the United States. This
relief valve has a maximum set pressure that does not
exceed the hydrostatic working pressure of the water
heater (150 psi = 1,035 kPa) and a Btuh rating equal
to or greater than the input rating, as shown on the
water heater rating plate. It should never be plugged or
removed from the opening marked for it on the water
heater.
Should this relief valve need to be replaced, use
only a new temperature and pressure-relief valve.
Never install an old or existing relief valve as it
may be damaged or inadequate for the working
requirements of the new water heater. This new relief
valve must meet all local codes or, at a minimum, the
requirements listed above. Never install any other type
of valve between the relief valve and the water heater.
Figure 8
25
19
18
20
26
21
22
1
24
23
2
Minimum Slope
1/4”/foot (21mm/m)
3
4
5
6
7
8
9
10
11
1) Vent pipe
2) Draft hood
3) Union
4) Cold water
manual shut-off valve
5) Cold water inlet
6) Expansion tank
7) Temperature
& pressure-relief valve
8) Overflow tube
9) Drain valve
10) Combustion
air intake holes
11) Drain pan
12) Free-flowing floor drain
13) Sight glass
14) Resettable
thermal switch
15) Inner access door
32
30
16) Outer access door
17) Cap
18) Drip leg (Sediment trap)
19) Gas supply
manual shut-off valve
20) Union
21) Gas control
22) Rating plate
23) Piezo igniter
24) Dip tube
25) Hot water outlet
26) Union
27) Burner
28) Main burner orifice
29) Pilot
30) Thermocouple
31) Electrode
32) Manifold Spring
(on some models)
31
17
16
15
1413
12
27
29
28
8
INSTALLATION INSTRUCTIONS
A discharge line must be installed into the relief
valve. The discharge line:
• Must not be smaller than the outlet pipe size of the
relief valve.
• Must not terminate less than six (6) inches
(15.2 cm) and not more than twelve (12) inches
(30.5 cm) above a floor drain.
• Must not be restricted in any way. Do not thread,
cap, or in any way restrict the end of this outlet.
• Must be of a material capable of withstanding
210°F (99°C) without distortion.
• Must be installed to allow complete drainage of the
relief valve and discharge line.
• Must terminate at an adequate free-flowing drain.
Pressure Build-up in a Water System
When the water heater operates, the heated water
expands creating a pressure build-up. This is a natural
function and is one of the reasons for installing a
temperature and pressure-relief valve. If the cold water
supply line has a built-in water meter, check valve, or
pressure-reducing valve, a suitable expansion tank
must be installed to prevent pressure build-up or
water hammer effect, otherwise the warranty is void
(see Figure 8). An indication of pressure build-up is
frequent discharges of water from the relief valve.
If the relief valve discharges water on a continuous
basis, it may indicate a malfunction of the relief valve,
and a qualified service technician must be called to
have the system checked, and the problem corrected.
Filling the Water Heater
4) Check all of the plumbing connections to make
sure there are no leaks.
Gas Connections
DO NOT attempt to use this water heater with
any gas other than the type of gas shown on
the water heater rating plate. Failure to follow
this instruction can result in property damage,
personal injury, or death.
The gas piping must be installed as indicated in
Figure 8. For the correct size of piping for this water
heater, consult CSA B149.1 in Canada and/or the
National Fuel Gas Code, ANSI Z223.1 in the United
States. Only new piping with cleanly cut threads may
be used, together with a suitable sealing compound
that is approved for natural and propane gases. It
is mandatory that a readily accessible manual shutoff valve be installed in the gas supply line. The gas
supply manual shut-off valve must be close to the water
heater. A drip leg (sediment trap) must be installed in
the gas line ahead of the gas control to prevent dirt
from entering it. A union must be installed between the
gas control and the gas supply manual shut-off valve
for easy maintenance of the water heater.
NEVER use an open flame to test for gas leaks.
A fire or explosion could occur resulting in property
damage, personal injury, or death.
NEVER operate the water heater unless it is
completely filled with water. Failure to follow this
instruction can result in premature failure of the
water heater that is not covered by the warranty.
Check that all of the water piping connections have
been made. To fill the water heater:
1) Make sure that the water heater drain valve is
closed by inserting a flat-head screwdriver into the
slot on the head of the drain valve and turning the
knob clockwise .
2) Open the cold water supply manual shut-off valve.
This valve must remain open as long as the water
heater is in use. Never operate the water heater with
the cold water supply manual shut-off valve closed.
3) To make sure the water heater is completely full of
water, open hot water faucets to let the air out of the
water heater and plumbing system. Leave the faucets
open until a constant flow of water is obtained.
9
The water heater and its gas connection must be leak
tested before placing the appliance into operation. To
leak test the system:
1) Turn on the manual gas shut-off valve near the
water heater.
2) Use a soapy water solution to test all connections
and fittings for leaks. Bubbles indicate a gas leak.
3) Correct all leaks.
Make sure that the inlet pressure to the water
heater does not exceed fourteen (14) inches in W.C.
(water column) for both natural and propane gases.
Pressures in excess of 1/2 pound per square inch
(3.5 kPa) can damage the gas control, resulting in
a fire or explosion from leaking gas. For purposes of
adjustment, the minimum inlet pressure is indicated on
the water heater rating plate.
If any pressure testing of the gas line is undertaken at
test pressures in excess of 1/2 psig (3.5 kPa), the water
heater and its gas supply manual shut-off valve must
be disconnected from the gas supply piping system,
INSTALLATION INSTRUCTIONS
and the end of the pipe sealed with a female cap. If
the testing is to be undertaken at a test pressure less
than 1/2 psig (3.5 kPa), the gas supply manual shut-off
valve must be closed. For purposes of adjustement,
the minimum inlet pressure should be one (1) inch
water column above the operating manifold pressure. If
manifold pressure is tested at the outlet pressure tap of
+
-
the gas control, results should show 4” w.c.
0,3” w.c..
A high altitude orifice MUST BE installed for water
heaters operating above 2,000 feet (609.6 m) of
altitude. Failure to follow this instruction can result
in property damage, personal injury, or death.
Installation Instructions for Water Heaters Approved
for Space Heating & Potable Water Heating
A water heater cannot be used for space heating
only. When using a water heater for space and
potable water heating, the instructions provided in
this manual and with the air-handling unit must be
respected and, in particular the following:
1) All piping and components that are used in the
system must be of a nonferrous type suitable for
potable water. This also applies to any sealant used.
2) When used as a dual purpose water heater, it
must not be connected to any system that has
been previously used for non potable water
heating. This includes any piping because, in all
probability, existing piping would have been, in
the past, treated with chemicals for cleaning or
sealing the system.
3) If this water heater is to be used for space heating,
make sure that all safety codes are respected.
Pay special attention to safety valve pressure and
expansion tanks.
4) Do not use toxic chemicals to clean the potable
water heating system.
5) Where water temperature in excess of 140°F
(60°C) is required for a space heating application,
a mixing valve must be installed in the potable
side of the system. This will temper the water and
reduce the risk of scalding.
6) If the incoming water line to the heater is equipped
with a check valve, water meter, or pressurereducing valve, an expansion tank must be
installed in the system. This will prevent weeping
from the water heater relief valve and premature
failure of the heater due to expansion of the water
during the heating cycle.
7) Before acquisition of a water heater for space
heating application, it is necessary to have the area
of intended use sized by a qualified technician.
This will ensure that an adequate water heating
capacity will be available for both heating and
potable water supply, and that the application will
meet all local codes and public utility requirements.
Note: It is good practice to oversize the water heater,
to ensure that all of the potential hot water requirements are available. Always refer to local plumbing
codes for proper installation.
Hot water
to house
Inlet from
the space heating
circuit
Water heater
Cold water supply to water heater
Check Valve Circulation Pump
Outlet to the space
heating circuit
10
Air handler
INSTALLATION INSTRUCTIONS
Installation Checklist
Location
• Is the water heater located close to the chimney and the main use of hot water?.............................
• Is the water heater protected from freezing temperatures? ................................................................
• Has a drain pan been installed and piped to a free-flowing drain? ...................................................
• Is the gas control accessible for servicing? ........................................................................................
• Have clearances from combustible materials been observed? ..........................................................
Combustion and Ventilation Air Supply
• Is the area around the water heater clean and properly ventilated? ..................................................
• Is the fresh air supply free of corrosive elements and flammable vapours? .......................................
• Does the water heater have access to enough fresh combustion air? ...............................................
• Have the fresh air openings been sized correctly and
has consideration been given to the blocking effect of louvers and grilles? .......................................
Venting
• Is the flue baffle installed in the flue tube? ..........................................................................................
• Has the supplied draft hood been installed correctly? ........................................................................
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• Is the vent piping made of an approved material and sized correctly?...............................................
• Has the venting been installed with 1/4 inch rise per foot (21 mm/m) of horizontal run? ...................
• Has all the vent piping been secured with sheet metal screws? ........................................................
Water Piping
• Is the dip tube installed in the cold water inlet? ..................................................................................
• Has a temperature and pressure-relief valve been installed?.............................................................
• Does this valve have a discharge line installed and is it piped to a free-flowing drain? .....................
• Have all the plumbing connections been properly installed and are they leak free? ..........................
• Is the water heater full? .......................................................................................................................
Gas Connections
• Is the gas supplied to the water heater the same type as indicated on the water heater rating plate?
• Has the gas line been installed with a manual shut-off valve, union, and drip leg? ...........................
• Is the gas piping large enough and made of an approved material?..................................................
• Have all connections been made with an approved joint compound? ................................................
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• Has the gas piping been tested for leaks with a soap and water solution? ........................................
11
L
OPERATING INSTRUCTIONS
FOR YOUR SAFETY, READ BEFORE LIGHTING
LIGHTING INSTRUCTIONS
WARNING:
If you do not follow these instructions exactly,
a fire or explosion may result causing property damage, personal injury, or death.
A. This appliance has a pilot which must be lit by a
piezo-electric spark gas ignition system. DO NOT
open the inner door and attempt to light the pilot by hand.
B. BEFORE LIGHTING, smell all around the appliance area
for gas. Be sure to smell next to the floor because some
gases are heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS:
- DO NOT try to light any appliance.
- DO NOT touch any electric switch.
- DO NOT use any phone in your building.
- From a neighbour's phone, immediately call your gas
supplier. Follow the gas supplier's instructions.
- If you cannot reach your gas supplier, call
the fire department.
C. Use only your hand to push in or turn the gas
control knob. Never use tools. If the knob will
not push in or turn by hand, do not try to repair it.
Call a qualified service technician. Force or
attempted repair may result in a fire or explosion.
D. DO NOT use this water heater if any part has been
under water. Immediately call a qualified service
technician to inspect the water heater and to
replace any part of the control system and any
gas control which has been under water.
1. STOP! Read the safety information above on this label.
2. Turn the temperature dial clockwise to the
"PILOT LIGHTING" position.
3. Depress slightly and turn the gas control knob
clockwise to the "OFF" position.
Gas control knob
shown in "OFF" position
Sight
glass
Piezo igniter
button
Thermocouple
Pilot
Burner
Note: The gas control knob cannot be
turned from "PILOT" to "OFF" unless the
knob is depressed slightly. Do not force.
4. Wait five (5) minutes to clear out any gas.
Then smell for gas, including near the floor.
If you smell gas, STOP! Follow "B" in the safety
information above (to the left) on this label.
If you don't smell gas, go to the next step.
5. Remove the outer access door.
6. Locate the piezo igniter button.
7. Look into the sight-glass window on
the inner access door to view the pilot.
8. Turn the gas control knob
counterclockwise
to the "PILOT" position.
9. Depress and hold down the gas
control knob. Immediately depress
the piezo igniter button until you hear a
"click'' sound, then release. Continue to hold down the
gas control knob for approximately one (1) minute after
the pilot is lit. If the pilot does not light, continue to
depress and release the piezo igniter button. Release the
gas control knob, and it should pop back up. The pilot should
remain lit. If it goes out, repeat steps 3 through 8.
- If the knob does not pop up when you release it, stop and
immediately call a qualified service technician or gas supplier.
- If the pilot will not stay lit after several tries, turn the
gas control knob clockwise to the "OFF" position
and call a qualified service technician or the gas supplier.
10. Replace the outer access door.
11. Turn the gas control knob counterclockwise
to the "ON" position.
12. Turn the temperature dial to the desired setting.
TO TURN OFF GAS TO APPLIANCE
1. Turn the temperature dial clockwise to the "PILOT LIGHTING" position.
2. Depress slightly and turn the gas control knob clockwise to the "OFF" position.
Electrode
Lighting the Water Heater
Before lighting or re-lighting your water
heater, make sure that you have read
and understood all of the instructions
and warnings in this manual and on
your water heater. If you have any
questions about lighting your water
heater, immediately contact a qualified installer,
service agency, or the gas supplier.
DO NOT light this water heater if:
• It is not full of water.
• The gas supplied does not match the type listed on
the rating plate.
• The sight glass or burner access door gasket has
been damaged or broken.
• Gasoline or other flammable vapours and liquids
have been stored in the vicinity of the water heater.
Failure to follow these instructions can result in
property damage, personal injury, or death.
12
OPERATING INSTRUCTIONS
Draft Hood Operation
It is important to check that the ventilation system is
working properly once the water heater main burner
has been lit. Wait ten (10) minutes after lighting the
burner. Then introduce a match or candle around
the opening of the draft hood. If the flame is drawn
towards the opening, this indicates proper ventilation.
If the flame flutters or is blown out, combustion gases
are escaping from the draft hood opening. If this
occurs, shut the water heater off immediately and
locate the problem. Do not try and operate the water
heater again until you are satisfied that the problem
has been corrected.
Water Temperature Regulation
The higher the setting, the greater the risk of
scalding. Hot water can cause third degree burns
in under one (1) second at 160°F (71°C), in five (5)
seconds at 140°F (60
°
C) and in thirty (30) seconds
at 130°F (54°C). In households where there are
children, physically challenged individuals, or
elderly persons, mixing valves for point of use
are necessary as means of reducing the scalding
potential of hot water.
The gas control is factory-adjusted to its lowest
temperature. The desired water temperature can
be selected by rotating the temperature dial on
the front of the gas control. Turn the temperature
dial clockwise to decrease the temperature, or
counterclockwise to increase the temperature.
The reference mark on the temperature dial, indicated
by a large triangle, represents 130°F (54°C) (see Figure 9). Each mark to the left and right of this
reference mark indicates a temperature change of
approximately 10°F (6°C).
Figure 9
PUSH
When hot water is drawn from the tank in frequent short
bursts, a condition known as “stacking” is created.
“Stacking” is the result of increased cycling of the
burner and can produce very hot water temperatures
at the hot water outlet. Always remember to check
the hot water coming out of any faucet with your
hand before use. This will reduce the risk of scaldingrelated injury.
The gas control is equipped with a high limit switch
(H.L.S.). Should the temperature of the water exceed
195°F (90°C), the H.L.S. will shut off the gas to the
water heater. If the H.L.S. has tripped, the gas control
must be replaced by a qualified service technician.
Should overheating occur or the gas supply fail
to shut off, close the gas supply manual shut-off
valve. Failure to follow this instruction can result in
property damage, personal injury, or death.
If the water heater has been subjected to fire, flood,
or been damaged in any way, close the gas supply
manual shut-off valve. Do not operate the water
heater again until it has been inspected by a qualified
service technician.
130˚F (54˚C) RANGE
120˚F (49˚C) RANGE
100˚F (38˚C) RANGE
85˚F (29˚C) RANGE
CAUTION:
RISK OF SCALDING
INCREASES WITH
HOTTER WATER
140˚F (60˚C) RANGE
150˚F (66˚C) RANGE
160˚F (71˚C) RANGE
+5˚/-10˚
45˚F
(7˚C)
RANGE
Out of Fuel
If your water heater should run out of gas, proceed
as follows:
1) Close the gas supply manual shut-off valve.
2) Depress slightly and turn the gas control knob
clockwise to the “OFF” position.
3) Once the gas supply has been re-established,
proceed to the Lighting Instructions.
13
GENERAL MAINTENANCE
Housekeeping
DO NOT store or use gasoline or other flammable
vapours and liquids around the water heater.
DO NOT block or, in any way, restrict the flow of
fresh air through the combustion air intake holes at
the bottom of the water heater.
DO NOT put or store any objects on the top of the
water heater.
Failure to follow these instructions can result in
property damage, personal injury, or death.
Keep the area around the water heater clean and
free of dust, lint, and dirt. Verify the combustion air
intake holes, at the bottom of the water heater, at
least once every six (6) months and vacuum up any
dirt, as required. Make sure that all of the minimum
clearances to combustible materials are being maintained.
Condensation
As moisture from the products of combustion comes
into contact with the cold surface of the inner tank, it
may condense. This situation will usually occur:
1) when the water heater is filled with cold water for
the first time;
Main Burner & Pilot
Every three (3) months, check the main burner and
pilot flame. Remove the outer access door and look
through the sight glass to examine the flames. A
soft blue flame indicates proper gas combustion. A
yellow tipped flame indicates poor combustion. With
a vacuum cleaner, remove any dust, lint, and dirt
accumulation on or around the combustion chamber
and in the combustion air intake holes.
DO NOT remove the inner access door at
any time. If the combustion chamber must be
accessed to clean the burner assembly or flame
arrestor grille, a qualified service technician must
be called. Failure to follow these instructions can
result in property damage, personal injury, or
death.
Temperature and Pressure-Relief Valve
Manually operate the temperature and pressure-relief
valve at least once a year, standing clear of the outlet
to avoid being burned. Lift and release the operating
lever on the valve to make it operate freely. If, after
manually operating the valve, it fails to completely
reset itself and continues to discharge water, replace
it with a new one.
2) if the water heater has been undersized;
3) when large amounts of hot water are drawn from
the water heater in a short period of time and the
refill water is very cold.
Due to the high-efficiency rating of this gas-fired
water heater, it may produce more condensation than
older models. Condensation forming on the flue tube
will drop on the burner making a “sizzling” sound. In
extreme cases, the condensate may even extinguish
the pilot flame. This condition is not uncommon and
must never be misinterpreted as a leaking tank. It will
disappear once the water becomes heated.
Because of the large amounts of water that can
condense, it is very important that a drain pan be
installed under the water heater (refer to the Location
section of this manual). Under no circumstances
is the manufacturer to be held liable for any water
damage, in connection with this water heater.
If the problem does not go away and water continues
to drip after the water heater has heated up, check
all of the plumbing connections to make sure they are
not leaking.
Venting System Inspection
The venting system must be thoroughly inspected
once a year. Check the area where the water heater
is located to make sure that there is enough clean
combustion and ventilation air. Remove any possible
obstructions that would prevent proper air circulation
and venting. Check the venting system to make sure
that all of the connections are securely fastened, and
that all of the joints are properly sealed. If any part of
the venting system is damaged, it must be replaced
by a qualified service technician. Test the ventilation
system to make sure that it is venting properly
(refer to the Draft Hood Operation section of this
manual).
Anode
This water heater is equipped with an anode that
is designed to prolong the life of the glass-lined
tank. The anode is slowly consumed, protecting the
glass-lined tank from corrosion. The anode should
be checked every two (2) years. If more than half of
the anode has been consumed it should be replaced.
Instructions on how to change the anode can be
obtained from the manufacturer.
14
GENERAL MAINTENANCE
The life expectancy of the water heater is reduced
where a water softener is introduced to fight hard
water, because the sodium salts added by a softener
make this water extremely conductive. In these
conditions, the anode is consumed more rapidly and
should be verified every year.
In certain water conditions, the anode will react with
the water, producing discoloured or smelly water.
The most common complaint is hot water that smells
like rotten eggs. This phenomenon is the result of the
reaction between the anode and hydrogen sulfide
gas dissolved in the water which occurs frequently in
well systems. This problem can usually be eliminated
or reduced by changing the anode to a type more
suitable for these conditions (aluminum anode) and by
chlorinating the water heater and plumbing system. If
the problem persists, special filtration equipment may
be required. Under no circumstances is the anode to
be removed from the water heater on a permanent
basis. Removal of the anode will lead to premature
failure of the water heater and void the warranty.
6) Open the drain valve by inserting a flat-head
screwdriver into the slot on the head of the drain
valve and turning the knob counterclockwise
.
7) Open a hot water faucet to allow air into the
system.
Vacation
If you are planning a vacation or other prolonged
absence, it is highly recommended to shut off the gas
supply and the cold water supply to the water heater.
This will save energy, protect against property damage in the event the water heater leaks, and prevent
the build-up of hydrogen gas. If the water heater and
piping are exposed to freezing temperatures, they
should both be drained.
Remember to check the water heater thoroughly
after it has been shut off for an extended period of
time before putting it back in operation. Make sure
that the water heater is completely full of water and
that the cold water supply manual shut-off valve is
open before lighting the burner.
Hydrogen gas can be produced in a hot water system that has not been used for a long period of time
(generally two (2) weeks or more). HYDROGEN GAS IS EXTREMELY FLAMMABLE. It is highly
recommended to open the hot water faucet in
the kitchen for several minutes before you use
any electrical appliances connected to the hot
water system, such as a dishwasher or washing
machine. If hydrogen gas is present, there will be
an unusual sound, such as air escaping through
the pipe, as the hot water faucet is opened. DO NOT smoke or introduce an open flame near the
faucet when it is opened.
Draining the Water Heater
Drain a pail of water through the drain valve at least
once a year. This will remove excess sediment from
the bottom of the tank. This sediment, if allowed to
accumulate, will reduce the efficiency and the life of
the tank.
To completely drain the water heater:
1) Turn the temperature dial clockwise to the
“Pilot Lighting” position.
2) Depress slightly and turn the gas control knob
clockwise to the “OFF” position.
3) Close the gas supply manual shut-off valve.
4) Close the cold water supply manual shut-off valve.
5) Connect one end of a garden hose to the water
heater drain valve and put the other next to a freeflowing drain.
15
Service Procedure
If you are having problems with your water heater,
follow these three easy steps:
1) Consult the troubleshooting guide below. It lists
the most common problems experienced with
your gas-fired water heater. The solutions you
find listed may provide a quick and simple
solution to your problem and save you time and
money.
2) If the solution listed in the troubleshooting guide
does not solve the problem or if your particular
problem is not listed in the guide, contact the
installer of the water heater, or the local gas utility.
3) If you still cannot solve the problem, contact the
manufacturer’s Customer Service Department by
e-mail at service@giantinc.com or toll free at
1-800-363-9354 (option 1). To help serve you in
a quick and efficient manner, always have the
following information ready:
a) Model number.
b) Serial number.
c) Date of installation.
d) Where the water heater was purchased.
e) Complete address where the water
heater is installed.
f) A description of the problem.
REPLACEMENT PARTS
Water Heater Assembly
1) Hot water outlet
2) Top pan
3) Piezo ignitor
4) Gas control
5) Outer access door
6) Drain valve
7) Overflow tube
8) Baffle
9) Flue reducer
10) Draft hood
11) Anode
12) Dip tube
13) Temperature & pressure-relief valve
1
2
10
13
3
4
11
or
9
8
Burner Assembly
1) Manifold Spring (on some models)
2) Manifold
3) Inner Left Door
4) Access Door
5) Thermal High Limit Switch
6) Sight Glass
7) Inner Right Door
8) Pilot Orifice
9) Pilot Assembly
10) Burner Orifice
11) Burner
7
12
5
1
2
3
4
6
11
10
9
8
7
6
16
5
TROUBLESHOOTING GUIDE
CONDITIONCAUSECORRECTIVE ACTION
The burner will not ignite.
The burner flame floats and
lifts off ports.
The burner flame is yellow
and lazy.
The burner flame
is too high.
The flame burns at
the orifice.
The pilot will not light
or remain lit.
The access door
temperature high limit
switch is tripping.
High operating costs.
No gas.Check with gas utility company.
Dirt in gas line.Notify utility. Install drip leg in gas line.
Pilot line clogged.Clean. Check for source of trouble and correct.
Combustion air intake holes blocked.With a vacuum cleaner, remove dirt, dust, and lint.
Flame arrestor openings blocked.With a vacuum cleaner, remove dirt, dust, and lint.
Main burner line clogged.Clean. Check for source of trouble and correct.
Defective thermocouple.Replace with new thermocouple.
Defective gas control.Replace with new gas control.
Gas control set too low.Turn temperature dial to desired temperature.
Heater installed in a confined area.Provide fresh air ventilation.
High gas pressure.Check with gas utility company.
Orifice too large.Replace with correct orifice.
Flue clogged.Clean. Check for source of trouble and correct.
Combustion air intake holes blocked.With a vacuum cleaner, remove dirt, dust, and lint.
Flame arrestor openings blocked.With a vacuum cleaner, remove dirt, dust, and lint.
Heater installed in a confined area.Provide fresh air ventilation.
Cold drafts (downdraft).Locate source and correct.
Insufficient secondary air.Provide fresh air ventilation.
Flue clogged.Clean. Check for source of trouble and correct.
Combustion air intake holes blocked.With a vacuum cleaner, remove dirt, dust, and lint.
Flame arrestor openings blocked.With a vacuum cleaner, remove dirt, dust, and lint.
Main burner line clogged.Clean. Check for source of trouble and correct.
Heater installed in a confined area.Provide fresh air ventilation.
Insufficient secondary air.Provide fresh air ventilation.
Orifice too large.Replace with correct orifice.
Defective gas control.Replace with new gas control.
Low gas pressure.Check with gas utility company.
Defective gas control.Replace with new gas control.
No gas.Check with gas utility company.
Dirt in gas line.Notify utility. Install drip leg in gas line.
Pilot line clogged.Clean. Check for source of trouble and correct.
Loose thermocouple connection.Tighten with fingers then take 1/4 turn with wrench.
Defective thermocouple.Replace with new thermocouple.
Cold drafts (downdraft).Check source and correct.
Combustion air intake holes blocked.With a vacuum cleaner, remove dirt, dust, and lint.
Flame arrestor openings blocked.With a vacuum cleaner, remove dirt, dust, and lint.
Gas control high limit switch has tripped.Replace with new gas control.
Resettable thermal switch on inner access
door has tripped.
Flammable vapours incident.Contact a qualified service technician or the
Defective igniter.Replace igniter assembly.
Not enough draft from the chimney.Check for any obstruction in the chimney. Ensure that
Not enough fresh air for the combustion.Supply make-up air. Refer to the proper installation codes.
Ambiant air temperature is too high.Reduce ambiant air temperature.
Excessive dirt, dust or other debris
accumulation on the flame arrestor.
Gas control set too high.Turn temperature dial to desired temperature.
Sediment or lime in tank.Drain. Check to see if water treatment is necessary.
Water heater is undersized.Install size of water heater that meets demand.
Wrong piping connections.Correct piping, dip tube must be in cold inlet.
Leaking faucets.Repair faucets.
Gas leaks.Check with gas utility company. Repair at once.
Wasted hot water.Advise consumer.
Reset thermal switch on inner access door and
re-light burner.
manufacturer for further instructions.
the chimney is sized and installed according to
proper installation codes.
Clean the flame arrestor in the combustion chamber using
a stiff brush, compressed air and/or a vacuum cleaner.
17
TROUBLESHOOTING GUIDE
CONDITIONCAUSECORRECTIVE ACTION
High operating costs
(Continued)
Insufficient hot water.
Slow hot water recovery.
Leaking water.
Water drips from the
relief valve.
The gas control fails
to shut-off.
Condensation.
Combustion odours.
Smoking and carbon
The pilot flame is too small.
Smelly water.
Long runs or exposed piping.Insulate piping.
Hot water piping on outside wall.Insulate piping.
Low gas pressure.Check with gas utility company.
Wrong piping connections.Correct piping, dip tube must be in cold inlet.
Sediment or lime in tank.Drain. Check to see if water treatment is necessary.
Water heater is undersized.Install the size of water heater that meets the demand.
Gas control set too low.Turn temperature knob to desired temperature.
Leaking faucets.Repair faucets.
Wasted hot water.Advise consumer.
Long runs or exposed piping.Insulate piping.
Hot water piping on outside wall.Insulate piping.
Insufficient secondary air.Provide fresh air ventilation.
Low gas pressure.Check with gas utility company.
Gas control set too low.Turn temperature dial to desired temperature.
Improper calibration.Replace gas control.
Flue clogged.Clean. Check for source of trouble and correct.
Water heater is undersized.Install size of water heater that meets demand.
Wrong piping connection.Correct piping, dip tube must be in cold inlet.
Wasted hot water.Advise consumer.
Poorly sealed, hot or cold water connections,
gas control threads, relief valve,
or drain valve.
Leakage from plumbing system or
other appliances.
Condensation.Refer to Condensation.
Heater stacking.Lower gas control setting.
Excessive water pressure.Install a pressure-reducing valve.
Thermal expansion in a closed water system.Install an expansion tank.
Improperly seated valve.Check relief valve works properly and
Defective gas control.Replace with new gas control.
Improper calibration.Replace gas control.
Water heater filled for first time.Let water heater warm up. Problem should go away.
Heavy draws of hot water with
very cold refill water.
Water heater is undersized.Install size of water heater that meets demand.
Insufficient secondary air.Provide fresh air ventilation.
Heater installed in a confined area.Provide fresh air ventilation.
Flue clogged.Clean. Check for source of trouble and correct.
Insufficient secondary air.Provide fresh air ventilation.
Low gas pressure.Check with gas utility company.
Burner flame yellow, lazy.Refer to The burner flame is yellow and lazy.
Flue clogged.Clean. Check for source of trouble and correct.
Defective gas control.Replace with new gas control.
Heater installed in a confined area.Provide fresh air ventilation.
Low gas pressure.Check with utility.
Pilot line or orifice clogged.Clean. Check for source of trouble and correct.
High sulfate or mineral content in water.Change magnesium anode to an aluminum anode
Tighten threaded connections.
Inspect plumbing system and other appliances.
replace if necessary.
If it persists, check all plumbing connections for leaks.
Let water heater warm up. Problem should go away.
If it persists, check all plumbing connections for leaks.
and bleach tank.
18
SHIPPING COSTS
If a unit or component part is deemed to be replaced, the manufacturer
will pay the transportation costs to ship said replacement unit or part to
a convenient authorized distributor or retailer of our choice. The unit
owner must pay for any local cartage including the cost of returning the
replaced unit or component part to the authorized distributor or retailer.
CLAIM PROCEDURE
Any claim covered by the warranty must be made to GIANT within a
maximum of thirty (30) days from the date the defect is first discovered.
Failure to provide a written notice for such defect to the manufacturer
within the allocated time frame will void the warranty. Any claim for
warranty service should be made with your contractor, wholesaler, or
retailer from whom the unit was purchased. In turn, said contractor,
wholesaler, or retailer will contact the manufacturer. If this procedure
cannot be followed, please contact a local contractor, wholesaler, or
retailer distributing our products. For further warranty information,
please call our customer service department at (514) 645-8893 or
1-800-363-9354, option 1. In order to answer your call promptly, prior
to calling the factory, please make sure to have handy the unit model
and serial number that is found on the rating plate, on the side of the
unit. Proof of purchase showing the date and name of the business from
whom the unit was purchased is mandatory if the manufacturing date goes
beyond the warranty period offered by the manufacturer.
If an exact replacement unit is unavailable for whatever reason such as,
but not limited to, changes in government standards, the manufacturer
agrees to provide a unit or component part with comparable features.
If government regulations or industry standards require the replacement
unit or component part to have features not found on the defective unit
or component part, the unit owner will be charged the difference in price
associated with these required features. If such owner pays the difference
in price for these required features, they will benefit from a complete new
Standard Basic Limited Warranty for the replacement unit.
MISCELLANEOUS
No one is authorized to modify any conditions of this actual warranty.
The manufacturer will not honour any other warranty of any kind other
than what is offered. No claims for incidental or consequential damage
(including damage from leakage) will be accepted. If the warranty card is not
returned to us, a proof of purchase showing the name, date, and location
of the original point of purchase is mandatory to process any warranty
claim. Failure to provide such documentation will result in the lesser of
the warranty periods being offered, as stated in the ‘‘GENERAL’’ section.
In order to avoid any confusion and/or disputes, we suggest that
the warranty card be completed and returned to us no later than
forty-five (45) days after installation.
EXTENDED WARRANTY
For information concerning options for additional warranties on our
residential electric, gas-fired water heaters and storage tanks, contact your
local licensed plumber, an authorized retailer, or GIANT.
particularly in regards to the
being installed as well as equipment
3
being installed.
3
(Hereunder referred to as “Unit” or “Equipment”)
source of energy not approved by GIANT or by operating the
equipment for other use than with potable water without any additives
such as salt, chlorine, or chemicals other than those added for the
purpose of rendering the water fit to drink.
by not assuring that there is a working anode in the unit at all times.
STANDARD BASIC LIMITED WARRANTY
ON RESIDENTIAL ELECTRIC, GAS-FIRED WATER HEATERS AND STORAGE TANKS
6) To any damage or failure caused by connecting the unit to any other
GENERAL
The manufacturer warrants that, subject to verification of your warranty
7) To any damage or failure caused by the removal of the anode and/or
claim within the warranty period described below, the necessary
corrective actions will be taken to either repair or replace the defective
unit or component part subject to the terms and conditions outlined in
this document. Furthermore, any replacement unit or component part
supplied under warranty will carry only the warranty remaining portion,
(Performance Requirements for Glass-Lined Storage Tanks
‘‘All anodes must be checked at least once every two (2)
years & replaced, if necessary’’. The installation of an anode that
does not comply with the requirements of the existing CSA-C309
Standard
based on the original unit installation date. However, the warranty is
limited to one (1) replacement unit. If due to some unusual circumstance,
a replacement unit or component part is found to be defective by our
inspection department, another unit or component part will be provided
manufacturing, installation, and composition of the replacement anode,
will instantly void the warranty. The same applies, but is not limited to,
for Household Hot Water Service),
in order to fulfill the obligation of the original warranty. This warranty
applies only to the original owner that purchased the unit, to the unit
original installation location, and it is not transferable. In order to benefit
the non-compliance of the CSA-C191, CSA-C22.2, and CSA-B149.1
Standards.
8) To any damage or failure caused by the use of the unit with a water
from this warranty, the warranty reply card must be completed and sent
back to GIANT within forty-five (45) days of the unit purchase date,
otherwise the warranty will be as follows: SIX (6) years (for a residential
: Or any other method accepted by the competent authority.
softener if the magnesium anode has not been replaced by an aluminum
anode approved by GIANT, as well as the addition of zinc pellets.
non-factory made or factory approved replacement part(s), such as