Giant RESIDENTIAL DIRECT VENT GAS-FIRED WATER HEATERS, Water Heater Installation And Operating Instructions Manual
Page 1
RESIDENTIAL DIRECT VENT GAS-FIRED WATER HEATERS OWNER’S MANUAL
WARNING
WARNING
ISO 9001
REGISTRED
(MEET THE FVIR TECHNOLOGY STANDARDS)
INSTALLATION AND OPERATING INSTRUCTIONS
This water heater IS NOT design certified for
installation in a manufactured (mobile) home or
for installation outdoors.
If the information in these instructions is not
followed exactly, a fire or explosion may
result causing property damage, personal
injury, or death.
DO NOT store or use gasoline or other
flammable vapours and liquids in the vicinity of
this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
DO NOT touch any electrical switch,
•
DO NOT use any phone in your building.
• From a neighbour’s phone, immediately
call your gas supplier.
supplier’s instructions.
• If you cannot reach your gas supplier, call the
fire department.
Installation and service must be performed by
a qualified installer, service agency, or the gas
supplier.
Follow the gas
IMPORTANT
READ THESE INSTRUCTIONS CAREFULLY BEFORE BEGINNING THE INSTALLATION. PROPER
INSTALLATION WILL PROVIDE SAFE AND EFFICIENT SERVICE, AND AVOID NEEDLESS EXPENSE NOT
COVERED BY THE WARRANTY. READ THE PRODUCT WARRANTY CONTAINED IN THIS MANUAL AND
REMEMBER TO FILL OUT AND RETURN TO THE MANUFACTURER ALL RELEVANT WARRANTY CARDS
AND CERTIFICATES. SHOULD YOU HAVE ANY QUESTIONS, PLEASE CONTACT YOUR LOCAL DEALER OR
REFER TO THE
SAVE THIS MANUAL FOR FUTURE REFERENCES.
GETTING SERVICE FOR YOUR WATER HEATER
SECTION OF THIS MANUAL.
For your records, write the model and serial number here:
Model # ____________________________
Serial # ____________________________
54000013
© 2011 Giant Factories Inc. Printed in Canada
GI-IM018En-1011
Page 2
TABLE OF CONTENTS
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Minimum Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Venting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Co-axial Flexible Vent Pipe Kit (Vent Kit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Vent kit installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Water Piping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Temperature & Pressure-Relief Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Pressure Build-up in a Water System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Filling the Water Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Gas Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Installation Instructions for Water Heaters Approved for
Space Heating and Potable Water Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Lighting the Water Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Water Temperature Regulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Out of Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Housekeeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Condensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Main Burner & Pilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Water Heater Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Temperature and Pressure-Relief Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Venting System Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Anode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Draining the Water Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Vacation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Getting Service for your Water Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
This water heater meets the FVIR requirements in the standard for water heater.
It is equiped with a sealed combustion chamber and air intake system so it will not use any surounding air
for combustion; it will use combustion air from outside the building where the vent terminal is located. thus it will
prevent combustuble vapours from igniting outsite the water heater in the event that gasoline or other
flammable vapours and liquids are improperly stored in the area where the water heater is located.
If flammable vapours are detected:
DO NOT try to light any appliance.
•
•
DO NOT touch any electrical switch, DO NOT use any phone in your building.
• From a neighbour’s phone, immediately call your gas supplier.
Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
After the flammable vapours have been evacuated, contact a qualified service technician or the manufacturer for
further instructions.
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SAFETY INFORMATION
WARNING
DANGER
WARNING
Your safety and the safety of others is extremely important during the installation, operation,
and servicing of this water heater. Many safety related messages have been provided in this
manual and on your water heater. Always read and obey all safety messages. These messages
will point out the potential hazard, tell you how to reduce the risk of injury, and tell you what
will happen if the instructions are not followed.
This is the safety alert symbol. This symbol alerts you to potential hazards
that can kill or hurt you and others. All safety messages will follow the safety
alert symbol and either the word “DANGER” or “WARNING”.
Serious injury or death can occur if you do not follow
the instructions immediately.
Serious injury or death can occur if you do not follow
the instructions.
DO NOT use this water heater if any part has been under water. Immediately call a
qualified service technician to inspect the water heater and to replace any part of the
control system and any gas control which has been under water. Failure to follow this
instruction can result in property damage, personal injury, or death.
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INSTALLATION INSTRUCTIONS
DANGER
IMPORTANT
These instructions have been written as a guide for the proper installation and operation of your water heater, and
the manufacturer of this water heater will not accept any liability where these instructions have not been followed.
However, for your safety and to avoid damage caused by improper installation, this water heater must be installed
by a Certified Licensed Professional, and meet all local codes or, in the absence of local codes, CAN/CSAB149.1,
Natural Gas and Propane Gas Installation Code, in Canada, and/or the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, in the United States.
Before proceeding with the installation instructions:
Inspect the water heater and its component parts for possible damage. DO NOT install or attempt to
1)
repair any damaged component parts. If you detect any damage, contact the dealer where the water
heater was purchased or the manufacturer listed on the warranty card.
2) Verify that the type of gas being supplied corresponds to that which is marked on the rating plate and gas
control valve of the water heater.
Location
This water heater should be located close enough to the
outside wall so that it is within the venting requirements
listed in these installation instructions and as close as
possible to the main use of hot water. This location must
not be subject to freezing temperatures. The water
heater should be positioned, so that there is easy
access to the burner, gas control valve, and drain valve.
It must be located close to a suitable free-flowing floor
drain. Where a floor drain is not adjacent to the water
heater, a suitable drain pan must be installed under the
water heater (
be at least four (4) inches (10.2 cm) larger than the
diameter of the water heater, and at least one (1) inch
(2.5 cm) deep, providing access to the drain valve. This
pan must be piped to a suitable drain to prevent
damage to property in the event of a water leak from the
piping, the relief valve, or the water heater.
Sooner or later, all water heaters leak. The
manufacturer, based on national building codes,
has given the necessary instructions to prevent
damage to the building. Under no circumstances
is the manufacturer to be held liable for any water
damage, in connection with this water heater.
This water heater is approved for installation on either
a combustible or non-combustible floor. However,
should this water heater be installed directly on
carpeting, the carpeting must be protected by a wood
or metal panel beneath the water heater. This panel
must extend at least three (3) inches (7.6 cm) beyond
the width and depth of the water heater. Should the
water heater be installed in an alcove or closet, the
entire floor area must be covered by the panel.
Minimum Clearances
The minimum clearances from combustible material
for this water heater are: Two (2) inches (5.1 cm)
see Figure 9). This drain pan should
from the sides, zero (0) inches from the rear, four (4)
inches (10.2 cm) from the front, one (1) inch from the
vent piping, and two (2) inches (5,1 cm) from the
direct vent-air intake terminal box (
Venting
When installing the venting system, make sure to
follow all local codes or, in the absence of local
codes, CAN/CSA B149.1, Natural Gas and Propane
Gas Installation Code, in Canada, and/or the
National Fuel Gas Code, ANSI Z223.1/NFPA54, in
the United States. Never operate the water heater
unless it is properly ventilated to the outdoors and
has adequate air supply for proper operation. Failure
to properly install the venting system could result in
property damage, personal injury, or death.
This water heater is a direct vent gas water heater that
draws all of its combustion air from outside of the
building and vents all of its combustion gases directly
outside of the building. Before installing the vent piping,
make sure that the vent system layout has been
properly planned. Make sure that the flue baffle has
been installed in the flue tube. If the baffle is not
present, immediately contact the dealer where the
water heater was purchased. Never operate the water
heater without the flue baffle installed. Verify that the
location of the water heater respects all clearances
from combustible material, all venting requirements
see Figure 1), and that the vent termination will be
(
installed as specified by all local codes or, in the
absence of local codes, CAN/CSA B149.1, Natural Gas
and Propane Installation Code, in Canada, and/or the
National Fuel Gas Code, ANSI Z223.1/NFPA 54, in the
United States (
Note: Make sure to protect the building materials
see Figure 2).
see Figure 1).
4
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Grade Line
2'' min.
2'' min.
18'' min.
18'' min.
1'' min. around
0'' min.
12'' min.
18'' min.
4'' min.
4'' min.
4'' min.
2'' min.
WARNING
INSTALLATION INSTRUCTIONS
Figure 1
from degradation by flue gases from the vent
termination.
Co-axial Flexible Vent Pipe Kit (Vent Kit)
DO NOT install this water heater if any of the parts
are damaged. The vent kit must be properly
installed. All horizontal runs of piping must have a
minimum rise of 1/4 inch per foot (21 mm/m) of run.
It is important to completely seal all the vent kit joints
where indicated in these instructions with high
temperature silicone sealant. A tube is supplied with
every direct vent water heater. Failure to properly
install the vent kit can result in property damage,
personal injury, or death.
This water heater has been shipped with a complete
vent kit. This kit includes:
• A three (3) inch (7.6 cm) inner, five (5) inch (12.7 cm)
outer co-axial “Wind-Tamer” vent termination.
• An outer wall mounting plate
• An inner wall back plate
• A length of three (3) inch (7.6 cm) inner, six (6) inch
(15.2 cm) outer co-axial flexible vent pipe with
reducer installed
• A six (6) inch (15.2 cm) to five (5) inch (12.7 cm)
reducer
• Two (2), three (3) inch (7.6 cm) hose clamps
• A six (6) inch (15.2 cm) hose clamp
• A tube of high temperature silicone
• Eight (8) wall anchors
• Eight (8) #10 x 1" screws
• Four (4) washers
• Six (6) 1/2" thread cutting screws
Vent Kit Installation
The following instructions detail the installation of the
co-axial flexible vent pipe kit supplied with every water
heater.
1) Place the water heater in it's final position (refer to
the
Location and Minimum Clearances
for correct positioning requirements) and verify if
you are able to install the vent kit in accordance with
the specifications illustrated in
figure 3.
Note:
a) The vent kit of this water heater can be installed
in any 360˚ configuration as long as the proper
clearances for installation, plumbing, operation,
and servicing are maintained (
The minimum inner radius for the vent pipe
b)
see Figure 3a).
curvature is 11" (27,9 cm) (use the water heater
outside radius as reference,
see figure 3b).
c) The maximum vent pipe curvature is 90˚
see figure 3c).
(
d) You can’t use both setup #3 and setup #4 on the
same vent pipe installation.
2) Locate where the vent termination is going to be
installed and cut a five and one half (5 1/2) inch
(14 cm) diameter clearance hole through the wall
see figure 4).
(
3) Outside of the building, position the outer wall
mounting plate and the termination kit over the
center of the wall opening. Mark the hole locations
for the mounting screws. Drill 1/4'' diameter holes in
the wall for the four (4) wall anchors. Install the wall
anchors and attach the outer wall mounting plate
sections
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INSTALLATION INSTRUCTIONS
Figure 2
The Vent Termination must have a : Canadian Installations US Installations
A) Clearance above grade, veranda, porch, deck, or balcony1. 12 inches (30 cm) 12 inches (30 cm)
B) Clearance to window or door that may be opened. 12 inches (30 cm) 9 inches (23 cm)
C) Clearance to outside corner
D) Clearance to inside corner. 18 inches (46 cm) 18 inches (46 cm)
E) Clearance to any gas service regulator vent outlet. 3 feet (91 cm) 3 feet (0.91 m)
F) Clearance to each side of center line extended above 3 feet (91 cm) within a 3 feet (91 cm) within a
meter/regulator assembly. height 15 feet (4.57 m) height 15 feet (4.57 m)
above the meter/regulator above the meter/regulator
G) Clearance to non-mechanical air supply inlet to building or
the combustion air inlet to any other appliance.
H) Clearance to a mechanical air supply inlet. 6 feet (1.82 m)
I) Clearance above paved sidewalk or paved driveway
located on public property.
•
Vertical clearance to any unventilated soffit, overhang, or
other irregularity located above the terminal within a horizontal
distance of 18 inches (46 cm) from the center line of the terminal.
•
Vertical clearance to any ventilated soffit, overhang, or other
irregularity located above the terminal within a horizontal
distance of 18 inches (46 cm) from the center line of the terminal.
12 inches (30 cm) 12 inches (30 cm)
18 inches (46 cm) 18 inches (46 cm)
**
assembly assembly
* *
7 feet (2.13 m) 7 feet (2.13 m)
* *
• Clearance under veranda, porch, deck, or balcony. Shall not Shall not
• Clearance to permanently closed window.*
1
Make sure to take into consideration the expected snow fall when determining this clearance.
Clearance in accordance with local installation codes and the requirements of the gas supplier.
*
** The vent terminal must terminate at least three (3) feet (91cm) above any forced air inlet duct located within ten (10) feet (3.05m).
For Canadian and US installations, the vent shall not terminate above a paved driveway that is located between two single family dwellings and serves both dwellings.
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INSTALLATION INSTRUCTIONS
11''
Figure 3
D
B
Amin
Amax
Bmin
Bmax
A
B
A
A
C
B
SETUP #1 SETUP #2 SETUP #3 SETUP #4
AB AB ABCABD
Max. 90'' Min. 76'' Max. 90'' Max. 98'' Max. 90'' Min. 76'' -- Max. 72'' Min. 76'' Max. 28''
Min. 26'' Max. 144'' Min. 26'' Min. 76'' Min. 26'' -- -- Min. 26'' Min. 76'' Max. 74''
and the termination kit with the four (4) #10 x 1''
screws and washers. Make sure that the rain guard
and the word “
HOT” on the end of the vent-air intake
tion kit and the two ends (5 inch (12.7 cm) & 6 inch
(15.2 cm)) of the free reducer. Insert the 6 inch
(15.2 cm) end of the reducer into the end of the
terminal are oriented properly. Caulk the junction of
the outer wall mounting plate and the exterior wall
Figure 3b
with exterior type silicone sealant.(see figure 4).
4) Inside the building, slide the back plate over the
5 inch (12.7 cm) pipe of the termination kit until it is
flush with the wall. Mark the hole locations for the
mounting screws. Drill 1/4'' diameter holes in the
wall for the four (4) wall anchors. Install the wall
anchors and secure the back plate with the four (4)
#10 x 1'' screws. (
see figure 5).
5) Apply the high temperature sealant (silicone or other
material suitable for 315˚F [600˚C] continuous
service) to the 3 inch (7.6 cm) pipe of the termina-
Figure 3a
360
flexible pipe that does not already have a reducer
installed, and secure them together with a six (6)
inch (15.2 cm) hose clamp. Pull the 3 inch (7.6 cm)
flexible pipe over the 3 inch (7.6 cm) pipe of the
termination kit. Secure them together with a three
(3) inch (7.6 cm) hose clamp. Insert the 5 inch
(12.7 cm) end of the free reducer into the 5 inch
(12.7 cm) pipe of the termination kit. Drill three (3)
holes, 120˚ apart, through the 5 inch (12.7 cm)
diameter termination kit pipe and reducer, and
secure them together with three (3) 1/2'' thread
cutting screws (
see figure 6).
6) At the other end of the flexible pipe, pull the three (3)
inch (7.6 cm) and the six (6) inch (15.2 cm) pipe
(with reducer already installed) towards the water
heater. Make sure to pull the six (6) inch (15.2 cm)
7
Page 8
INSTALLATION INSTRUCTIONS
Anchor
Screw #10 x 1'' (4)
Rain guard
Washer (4)
Termination Kit
Outer Wall
Mounting Plate
Wall Anchor (4)
\0
5
1/2
'' Hole
Wall Anchor (4)
Anchor Screw
#10 x 1'' (4)
Back Plate
MAXIMUM CURVATURE
OF 90˚
High Temperature
Silicone Sealant
\0
6'' Hose
Clamp
Reducer
\0
3'' Hose
Clamp
\0
6'' Flexible Pipe
\0
3'' Flexible Pipe
Thread
Cutting
Screw (3)
WARNING
Figure 3c
Figure 5
7) Use metal hangers to keep the horizontal runs of
flexible pipe with a minimum rise of 1/4 inch/foot
(21 mm/m) from the water heater to the termination
kit (
see figure 8).
Figure 4
pipe shorter than the three (3) inch (7.6 cm) pipe
and leave enough piping over the water heater’s
center for bending. Make sure that the springs
between the three (3) inch (7.6 cm) and six (6) inch
(15.2 cm) pipes are equally spaced after the vent
pipes have been pulled to the required length and
that there are two (2) springs evenly spaced at the
bend in the pipe. Bend the flexible pipe towards the
water heater maintaining a minimum inside radius
of eleven (11) inches (27.9 cm). Apply the high
temperature silicone sealant on the water heater
flue reducer and on the five (5) inch (12.7 cm) air
boot extrusion. Pull the three (3) inch (7.6 cm) flexible pipe over the flue reducer and secure them
together with a three (3) inch (7.6 cm) hose clamp.
Insert the five (5) inch (12.7 cm) end of the reducer
over the five (5) inch (7.6 cm) air boot extrusion.
Secure them together with three (3) 1/2'' thread cutting screws (
see figure 7).
When the installation is complete, visually inspect
the venting system to make sure that all joints are
properly connected and all instructions have been
followed. Failure to properly install the venting
system could result in property damage, personal
injury, or death.
Figure 6
8
Page 9
INSTALLATION INSTRUCTIONS
High Temperature
Silicone Sealant
\0
3'' Hose
Clamp
Thread Cutting
Screw (3)
Water Heater
Flue Reducer
\0
3'' Flexible Pipe
\0
6'' Flexible Pipe
Air Boot
Extrusion
WARNING
Minimum rise
1/4''/ft (21mm/m)
Water Piping
Refer to Figure 9 for a typical installation. Use of this
layout should provide a trouble-free installation for the
life of the water heater. Before making the plumbing
connections, locate the COLD water inlet and the HOT
water outlet. These fittings are both 3/4'' N.P.T. male
thread. Make sure that the dip-tube is installed in the
cold water inlet. Install a shut-off valve close to the
water heater in the cold water line. It is recommended
that unions be installed in the cold and hot water lines
so that the water heater can be easily disconnected, if
servicing is required. When assembling the hot and
cold piping, use a good food grade of pipe joint
compound, and ensure all fittings are tight. It is imperative that open flame is not applied to the inlet and outlet fittings, as heat will damage or destroy the plasticlined fittings.
the fittings, which is not covered by the warranty
This will result in premature failure of
.
DO NOT plug the temperature and pressurerelief valve or its discharge line.
the relief valve. Make sure the relief valve is
properly sized for the water heater. If the relief
valve continuously discharges water, call a qualified
service technician to correct the problem. Failure
to follow these instructions can result in property
damage, personal injury, or death.
To protect from excessive pressure and/or temperature, the manufacturer has installed a temperature
and pressure-relief valve that meets the requirements
of the Standard for Relief Valves and Automatic Gas
Shut-Off Devices for Hot Water Supply Systems,
CSA 4.4, in Canada, and ANSI Z21.22, in the United
States. This relief valve has a maximum set pressure
that does not exceed the hydrostatic working
pressure of the water heater (150 psi = 1,035 kPa)
and a BTU/h rating equal to or greater than the input
rating, as shown on the water heater rating plate. It
should never be plugged or removed from the
opening marked for it on the water heater.
DO NOT remove
Figure 7
Temperature and Pressure-Relief Valve
Figure 8
If this relief valve should need to be replaced, use
only a new temperature and pressure-relief valve.
Never install an old or existing relief valve, as it
may be damaged or inadequate for the working
requirements of the new water heater. This new
relief valve must meet all local codes or, at a minimum, the requirements listed above. Never install
any other type of valve between the relief valve and
the water heater.
A discharge line must be installed into the relief valve.
The discharge line:
• Must not be smaller than the outlet pipe size of the
relief valve.
• Must not terminate less than six (6) inches (15.2 cm)
and not more than twelve (12) inches (30.5 cm)
above a floor drain.
• Must not be restricted in any way. Do not thread,
cap, or in any way restrict the end of this outlet.
• Must be of a material capable of withstanding 210˚F
(99˚C) without distortion.
• Must be installed to allow complete drainage of the
relief valve and discharge line.
• must terminate at an adequate free-flowing drain.
Pressure Build-up in a Water System
When the water heater operates, the heated water
expands creating a pressure build-up. This is a
natural function and is one of the reasons for
installing a temperature and pressure-relief valve.
9
Page 10
INSTALLATION INSTRUCTIONS
WARNING
If the cold water supply line has a built-in water
meter, check valve, or pressure-reducing valve, a
suitable expansion tank must be installed to prevent
pressure build-up or water hammer effect.
Otherwise, the warranty is void (see Figure 9). An
indication of pressure build-up is frequent discharges of water from the relief valve. If the relief
valve discharges water on a continual basis, it may
indicate a malfunction of the relief valve, and a
qualified service technician must be called to have
the system checked, and the problem corrected.
Filling the Water Heater
NEVER operate the water heater unless it is
completely filled with water. Failure to follow this
instruction can result in premature failure of the
water heater that is not covered by the warranty.
Check that all of the water piping connections have
been made. To fill the water heater:
1) Make sure that the water heater drain valve is
closed by inserting a flat head screwdriver into the
slot on the head of the drain valve and turning the
knob clockwise .
2) Open the cold water supply manual shut-off valve.
This valve must remain open, as long as the water
heater is in use.
NEVER operate the water heater
with the cold water supply manual shut-off valve
closed.
3) To make sure the water heater is completely full of
water, open hot water faucets to let the air out of the
water heater and plumbing system. Leave the
faucets open until a constant flow of water is
obtained.
4) Check all of the plumbing connections to make sure
there are no leaks.
Figure 9
15
Minimum Rise
1/4”/foot (21mm/m)
22
21
20
16
17
18
19
1) Co-axial flexible
vent pipe kit
2) Union
3) Cold water manual
shut-of off valve
4) Cold water inlet
1
2
6
7
8
3
4
5
5) Expansion tank
6) Temperature &
pressure-relief valve
7) Overflow tube
8) Drain valve
9) Drain pan
10) Free-flowing
floor drain
11) Sight glass
12) Outer access door
13) Inner access doors
14) Drip leg
(Sediment trap)
15) Gas supply manual
shut-of off valve
16) Union
17) Gas control valve
18) Piezo igniter
19) Rating plate
20) Dip tube
21) Hot water outlet
22) Union
23) Burner
24) Burner orifice
25) Pilot
26) Electrode
27) Thermocouple
27
14
13
12
11
23
9
10
26
25
24
10
Page 11
INSTALLATION INSTRUCTIONS
WARNING
WARNING
WARNING
Gas Connections
DO NOT attempt to use this water heater with
any gas other than the type of gas shown on the
water heater rating plate. Failure to follow
this instruction can result in property damage,
personal injury, or death.
The gas piping must be installed as indicated in
Figure 9. For the correct size of piping for this water
heater, consult CAN/CSA B149.1, National Gas and
Propane Installation Codes (in Canada) and/or the
National Fuel Gas Code, ANSI Z223.1/NFPA 54, in
the United States. Only new piping with cleanly cut
threads may be used, together with a suitable
sealing compound that is approved for natural and
propane gases. It is mandatory that a readily
accessible manual shut-off valve be installed in the
gas supply line. The gas supply manual shut-off
valve must be close to the water heater. A drip leg
(sediment trap) must be installed in the gas line
ahead of the gas control valve to prevent dirt from
entering it. A union must be installed between the
gas control valve and the gas supply manual shutoff
valve for easy maintenance of the water heater.
NEVER use an open flame to test for gas leaks. A
fire or explosion could occur resulting in property
damage, personal injury, or death.
The water heater and its gas connection must be
leak tested before placing the appliance into
operation. To leak test the system:
valve must be disconnected from the gas supply
piping system, and the end of the pipe sealed with a
female cap. If the testing is to be undertaken at a test
pressure less than 1/2 psi (3.5 kPa), the gas supply
manual shut-off valve must be closed.
A high altitude orifice
water heaters operating above 2,000 feet (610 m).
Failure to follow this instruction can result in
property damage, personal injury, or death.
Installation Instructions for Water Heaters
Approved for Space Heating and
Potable Water Heating (seee figure 10)
When using a water heater for space and potable
water heating, the instructions provided in this
manual and with the air-handling unit must be
respected and, in particular, the following:
1) All piping and components that are used in the
system must be of a nonferrous type suitable for
potable water. This also applies to any sealant used.
2) When used as a dual purpose water heater, it must
not be connected to any system that has been
previously used for non-potable water heating. This
includes any piping because, in all probability,
existing piping would have been, in the past, treated
with chemicals for cleaning or sealing the system.
3) If this water heater is to be used for space heating,
make sure that all safety codes are respected. Pay
special attention to safety valve pressure and
expansion tanks.
MUST BE installed for
1) Turn on the manual gas shut-off valve near the
water heater.
2) Use a soapy water solution to test all connections
and fittings for leaks. Bubbles indicate a gas leak.
3) Correct all leaks.
Make sure that the inlet pressure to the water heater
does not exceed 1/2 psi (3.5 kPa) for both natural
and propane gases. Pressures in excess of 1/2 psi
(3.5 kPa) can damage the gas control valve,
resulting in a fire or explosion from leaking gas. For
purposes of adjustment, the minimum inlet pressure
is indicated on the water heater rating plate.
If any pressure testing of the gas line is undertaken
at test pressures in excess of 1/2 psi (3.5 kPa), the
water heater and its gas supply manual shut-off
4) Do not use toxic chemicals to clean the potable
water heating system.
5) Where water temperature in excess of 140˚F (60˚C)
is required for a space heating application, a mixing
valve must be installed in the potable side of the
system. This will temper the water, and reduce the
risk of scalding.
6) If the incoming water line to the heater is equipped
with a check valve, water meter, or pressurereducing valve, an expansion tank must be installed
in the system. This will prevent weeping from the
water heater relief valve and premature failure of the
heater due to expansion of the water during the
heating cycle.
11
Page 12
Check
valve
Cold to water heater
Air handler
Water
heater
Hot to
house
Circulation
Pump
INSTALLATION INSTRUCTIONS
7) Before acquisition of a water heater for space heating
application, it is necessary to have the area of
intended use sized by a qualified technician. This
will ensure that an adequate water heating capacity
will be available for both heating and potable water
supply, and that the application will meet all local
codes and public utility requirements.
Note: It is good practice to oversize the water heater,
to ensure that all of the potential hot water requirements are available.
Figure 10
12
Page 13
INSTALLATION INSTRUCTIONS
Installation Checklist
Location
• Is the water heater located within the venting requirements and close to the main use of hot water? . . . .
L
• Is the water heater protected from freezing temperatures? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Has a drain pan been installed and piped to a free-flowing drain? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Is the gas control valve accessible for servicing? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Have clearances from combustible materials been observed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Combustion and Ventilation Air Supply
• Is the area around the water heater clean and properly ventilated? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Is the fresh air supply free of corrosive elements and flammable vapours? . . . . . . . . . . . . . . . . . . . . . . . .
• Has the vent termination been checked to make sure that it is not block or obstructed in any way? . . . . .
Venting
• Is the flue baffle installed in the flue tube? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Have all horizontal runs of vent pipe been installed with a minimum rise of
1/4 inch per foot (21 mm/m) of run? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Have all of the vent-air intake joints been sealed with high temperature silicone sealant? . . . . . . . . . . . .
• Has the venting been supported at the proper intervals with metal hangers? . . . . . . . . . . . . . . . . . . . . . .
L
L
L
L
L
L
L
L
L
L
L
Water Piping
• Is the dip-tube installed in the cold water inlet? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Has a temperature and pressure-relief valve been installed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Does this valve have a discharge line installed, and is it piped to a free-flowing drain? . . . . . . . . . . . . . .
• Have all the plumbing connections been properly installed, and are they leak free? . . . . . . . . . . . . . . . . .
• Is the water heater full of water? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gas Connections
• Is the gas supplied to the water heater the same type as indicated on the water heater rating plate? . . .
• Has the gas line been installed with a manual shut-off valve, union, and drip leg? . . . . . . . . . . . . . . . . . .
• Is the gas piping large enough and made of an approved material? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Have all connections been made with an approved joint compound? . . . . . . . . . . . . . . . . . . . . . . . . . . . .
• Has the gas piping been tested for leaks with a soap and water solution? . . . . . . . . . . . . . . . . . . . . . . . .
L
L
L
L
L
L
L
L
L
L
13
Page 14
OPERATING INSTRUCTIONS
WARNING
Lighting the Water Heater
Before lighting or re-lighting your
water heater, make sure that you
have read and understood all of the
instructions and warnings in this
manual and on your water heater. If
you have any questions about lighting your water
heater, immediately contact a qualified installer,
service agency, or the gas supplier.
Lighting Instructions
DO NOT light this water heater if:
• It is not full of water.
• The gas supplied does not match the type listed
on the rating plate.
• The sight glass or burner access door gasket has
been damaged or broken.
• Gasoline or other flammable vapours and liquids
have been stored in the vicinity of the water
heater.
Failure to follow these instructions can result in
property damage, personal injury, or death.
14
Page 15
OPERATING INSTRUCTIONS
WARNING
WARNING
CAUTION:CAUTION:
RISK OF SCALDINGRISK OF SCALDING
INCREASES WITHINCREASES WITH
HOTTER WA
TERHOTTER WATER
CAUTION:
RISK OF SCALDING
INCREASES WITH
HOTTER WATER
130˚F (54˚C) RANGE
120˚F (49˚C) RANGE
100˚F (38˚C) RANGE
85˚F (29˚C) RANGE
150˚F (65˚C) RANGE
45˚F (7˚C) RANGE
140˚F (60˚C) RANGE
160˚F (71˚C) RANGE
Water Temperature Regulation
The higher the setting, the greater the risk of
scalding. Hot water can cause third degree burns
in under one (1) second at 150°F (65°C), in six (6)
seconds at 140°F (60°C) and in thirty (30)
seconds at 130°F (54°C). In households where
there are children, physically challenged individuals,
or elderly persons, mixing valves for point of use
are necessary as a means of reducing the
scalding potential of hot water.
The gas control valve is factory-adjusted to its
lowest temperature. The desired water temperature
can be selected by rotating the temperature dial on
the front of the gas control. Turn the temperature dial
clockwise to decrease the temperature, or
counterclockwise to increase the temperature.
The reference mark on the temperature dial, indicated
by a large rectangle, represents 130˚F (54˚C)
see figure 10). Each mark to the left and right of
(
this reference mark indicates a temperature change
of approximately 10°F (6°C).
When hot water is drawn from the tank in
frequent short bursts, a condition known as “stacking” is created. “Stacking” is the result of increased
cycling of the burner and can produce very hot
water temperatures at the hot water outlet. Always
remember to check the hot water coming out of any
faucet with your hand before use. This will reduce
the risk of scalding-related injury.
The gas control valve is equipped with an energy
cut-off (E.C.O.). Should the temperature of the water
exceed 194˚F (90˚C), the E.C.O. will shut off the gas
supply to the water heater. If the E.C.O. has tripped,
the gas control valve must be replaced immediately
by a qualified service technician.
Should overheating occur or the gas supply fail to
shut off, close the gas supply manual shut-off
valve. Failure to follow this instruction can result in
property damage, personal injury, or death.
Out of Fuel
If your water heater should run out of gas, proceed
as follows:
1) Close the gas supply manual shut-off valve.
2) Depress slightly and turn the gas control knob
OFF
clockwise to the “
” position.
3) Once the gas supply has been re-established,
proceed to the
Lighting Instructions
.
Figure 10
15
Page 16
GENERAL MAINTENANCE
WARNING
WARNING
Housekeeping
DO NOT store or use gasoline or other
flammable vapours and liquids around the water
heater.
DO NOT block or, in any way, restrict the flow of
fresh air or combustion gases through the vent-air
intake terminal.
DO NOT put or store any objects on the top of
the water heater or vent-air intake system.
Failure to follow these instructions can result in
property damage, personal injury, or death.
Condensation
As moisture from the products of combustion comes
into contact with the cold surface of the inner tank, it
may condense. This situation will usually occur:
1) when the water heater is filled with cold water for the
first time.
2) if the water heater has been undersized.
3) when large amounts of hot water are drawn from the
water heater in a short period of time, and the refill
water is very cold.
Due to the high-efficiency rating of this gas-fired
water heater, it may produce more condensation
than older models. Condensation forming on the flue
tube will drop on the burner making a “sizzling”
sound. In extreme cases, the condensation may
even extinguish the pilot flame. This condition is not
uncommon and must never be misinterpreted as a
leaking tank. It will disappear once the water
becomes heated.
Because of the large amounts of water that can
condense, it is very important that a drain pan be
installed under the water heater (
Under no circumstances is the manufacturer to
be held liable for any water damage, in connection
with this water heater. If the problem does not go
away and water continues to drip after the water
heater has heated up, check all of the plumbing
connections to make sure they are not leaking.
Main Burner & Pilot
Every three (3) months check the main burner and
pilot flame. Remove the outer access door and look
through the sight glass to examine the flames. A soft
blue flame indicates proper gas combustion. A
yellow tipped flame indicates poor combustion.
refer to Figure 9).
DO NOT remove the inner access door at any
time. If the combustion chamber must be
accessed to clean the burner assembly , a qualified service technician must be called. Failure to
follow these instructions can result in property
damage, personal injury, or death.
Water Heater Tank
Drain a pail of water through the drain valve at least
once a year. This will remove excess sediment from
the bottom of the tank. This sediment, if allowed to
accumulate, will reduce the efficiency and the life of
the tank.
Temperature and Pressure-Relief Valve
Manually operate the temperature and pressurerelief valve at least once a year, standing clear of the
outlet to avoid being burned. Lift and release the
operating lever on the valve to make it operate freely.
If, after manually operating the valve, it fails to
completely reset itself and continues to discharge
water, replace it with a new one.
Venting System Inspection
The venting system must be thoroughly inspected
once a year. Check that the vent-air intake terminal
outside of the building is not blocked or damaged in
any way. Remove any accumulation of dirt, dust or
any other material that may restrict the flow of combustion and ventilation air. Check the venting system
to make sure that all of the connections are securely fastened, and that all of the joints are properly
sealed. If any part of the venting system is damaged,
it must be replaced by a qualified service technician.
Anode
This water heater is equipped with an anode that
is designed to prolong the life of the glass-lined
tank. The anode is slowly consumed, protecting the
glass-lined tank from corrosion. The anode should
be checked every two (2) years. If more than half of
the anode has been consumed, it should be
replaced. Instructions on how to change the anode
can be obtained from the manufacturer.
The life expectancy of the water heater is reduced
where a water softener is introduced to fight hard
water, because the sodium salts added by a softener
make this water extremely conductive. In these
conditions, the anode is consumed more rapidly and
should be verified every year.
In certain water conditions, the anode will react with
16
Page 17
GENERAL MAINTENANCE
WARNING
the water, producing discoloured or smelly water.
The most common complaint is hot water that smells
like rotten eggs. This phenomenon is the result of the
reaction between the anode and hydrogen sulfide
gas dissolved in the water, which occurs frequently
in well systems. This problem can usually be
eliminated or reduced by changing the anode to a
type more suitable for these conditions (aluminum
anode) and by chlorinating the water heater and
plumbing system. If the problem persists, special
filtration equipment may be required. Under no
circumstances is the anode to be removed from the
water heater on a permanent basis.
anode will lead to premature failure of the water
heater and void the warranty
Hydrogen gas can be produced in a hot water
system that has not been used for a long period
of time (generally two [2] weeks or more).
HYDROGEN GAS IS EXTREMELY
FLAMMABLE
to open the hot water faucet in the kitchen for
several minutes before you use any electrical
appliances connected to the hot water system,
such as a dishwasher or washing machine. If
hydrogen gas is present, there will be an unusual
sound, such as air escaping through the pipe, as
the hot water faucet is opened.
or introduce an open flame near the faucet when it
is opened.
Draining the Water Heater
To completely drain the water heater:
1) Turn the temperature dial clockwise to the
Pilot Lighting” position.
“
2) Rotate and partially depress the gas control knob
clockwise to the “
3) Shut off the gas supply to the water heater by
closing the manual shut-off valve.
4) Close the cold water supply to the water heater by
closing the cold water supply valve.
5) Connect one end of a garden hose to the water
heater drain valve and put the other next to a free
flowing drain.
6) Open the drain valve by inserting a flat head
screwdriver into the slot on the head of the drain
valve and turning the knob counterclockwise .
7) Open a hot water faucet to allow air into the system.
. It is highly recommended
OFF” position.
Removal of the
.
DO NOT smoke
Vacation
If you are planning a vacation or other prolonged
absence, it is highly recommended to shut off the
gas supply and the cold water supply to the water
heater. This will save energy, protect against property
damage in the event the water heater leaks, and
prevent the build-up of hydrogen gas. If the water
heater and piping are exposed to freezing temperatures, they should both be drained.
Remember to check the water heater thoroughly
after it has been shut off for an extended period of
time before putting it back in operation. Make sure
that the water heater is completely full of water, and
that the cold water supply manual shut-off valve is
open, before lighting the burner.
Getting Service for your Water Heater
If you are having problems with your water heater,
follow these three easy steps:
1) Consult the Troubleshooting Guide contained in this
manual (
problems experienced with your gas-fired water
heater. The solutions you find listed may provide a
quick and simple solution to your problem and save
you time and money.
2) If the solution listed in the Troubleshooting Guide
does not solve the problem or if your particular
problem is not listed in the guide, contact the
installer of the water heater, or the local gas utility.
3) If you still cannot solve the problem, contact the
manufacturer’s Customer Service Department by
e-mail at
at
and efficient manner,
information ready:
a) Model number.
b) Serial number.
c) Date of installation.
d) Where the water heater was purchased.
e) Complete address where the water heater
is installed.
f) A description of the problem.
see Page 18). It lists the most common
service@giantinc.com or by telephone
1-800-363-9354. To help serve you in a quick
always have the following
17
Page 18
1
2
3
4
6
5
7
8
9
10
11
12
13
14
17
16
15
I.D. Description
1 Piezo igniter
2 Gas control valve
3 Pilot/thermocouple assembly
4 Burner assembly
5 Inner access door kit
6 Outer access door
7 Brass dain valve
8 Overflow tube
9 Dip tube
10 Magnesium anode rod
11 Temperature & pressure relief valve
12 Outlet nipple
13 Flue baffle
14 Flue reducer
15 Complete vent kit
16 Flexible vent pipe
17 Wind-tamer® exterior vent cap
REPLACEMENT PARTS
18
Page 19
TROUBLESHOOTING GUIDE
CONDITION CAUSE REMEDY
The burner will not ignite. No gas. Check with gas utility company.
Dirt in gas line. Notify utility. Install drip leg in gas line.
Pilot line clogged. Clean. Check for source of trouble and correct.
Main burner line clogged. Clean. Check for source of trouble and correct.
Defective thermocouple. Replace with new thermocouple.
Defective gas control valve. Replace with new gas control valve.
Gas control valve set too low. Turn temperature dial to desired temperature.
The burner flame floats and High gas pressure. Check with gas utility company.
lifts off ports. Orifice too large. Replace with correct orifice.
Flue clogged. Clean. Check for source of trouble and correct.
The burner flame is yellow Insufficient secondary air. Check that the vent-air intake terminal is not blocked.
and lazy. Flue clogged. Clean. Check for source of trouble and correct.
Main burner line clogged. Clean. Check for source of trouble and correct.
The burner flame is too high.
The flame burns at Low gas pressure. Check with gas utility company.
the orifice. Defective gas control valve. Replace with new gas control valve.
The pilot will not light No gas. Check with gas utility company.
or remain lit. Dirt in gas line. Notify utility. Install dirt leg in gas line.
High operating costs. Gas control valve set too high. Turn temperature dial to desired temperature.
Insufficient secondary air. Check that the vent-air intake terminal is not blocked.
Orifice too large. Replace with correct orifice.
Defective gas control valve. Replace with new gas control valve.
Pilot line clogged. Clean. Check for source of trouble and correct.
Loose thermocouple connection. Tighten with fingers then take 1/4 turn with wrench.
Defective thermocouple. Replace with new thermocouple.
Gas control valve E.C.O. has tripped. Replace with new gas control valve.
Defective igniter. Replace igniter assembly.
Sediment or lime in tank. Drain. Check to see if water treatment is necessary.
Water heater is undersized. Install size of water heater that meets demand.
Wrong piping connections. Correct piping, dip tube must be in cold inlet.
Leaking faucets. Repair faucets.
Gas leaks. Check with gas utility company. Repair at once.
Wasted hot water. Advise consumer.
Long runs or exposed piping. Insulate piping.
Hot water piping on outside wall. Insulate piping.
19
Page 20
TROUBLESHOOTING GUIDE
CONDITION CAUSE REMEDY
Insufficient hot water. Low gas pressure. Check with gas utility company.
Wrong piping connections. Correct piping, dip tube must be in cold inlet.
Sediment or lime in tank. Drain. Check to see if water treatment is necessary.
Water heater is undersized. Install the size of water heater that meets
the demand.
Gas control valve set too low. Turn temperature knob to desired temperature.
Leaking faucets. Repair faucets.
Wasted hot water. Advise consumer.
Long runs or exposed piping. Insulate piping.
Hot water piping on outside wall. Insulate piping.
Slow hot water recovery. Insufficient secondary air. Check that the vent-air intake terminal is not blocked.
Low gas pressure. Check with gas utility company.
Gas control valve set too low. Turn temperature dial to desired temperature.
Improper calibration. Replace gas control valve.
Flue clogged. Clean. Check for source of trouble and correct.
Water heater is undersized. Install size of water heater that meets demand.
Wrong piping connection. Correct piping, dip tube must be in cold inlet.
Wasted hot water. Advise consumer.
Leaking water. Poorly sealed, hot or cold water connections, Tighten threaded connections.
gas control valve threads, relief valve,
or drain valve.
Leakage from plumbing system or Inspect plumbing system and other appliances.
other appliances.
Condensation. Refer to
Water drips from the Heater stacking. Lower gas control valve setting.
relief valve. Excessive water pressure. Install a pressure-reducing valve.
Thermal expansion in a closed water system. Install an expansion tank.
Improperly seated valve. Check relief valve works properly and
replace if necessary.
.
Condensation
.
The gas control valve fails Defective gas control valve. Replace with new gas control valve.
to shut-off. Improper calibration. Replace gas control valve.
20
Page 21
TROUBLESHOOTING GUIDE
CONDITION CAUSE REMEDY
Condensation. Water heater filled for first time. Let water heater warm up. Problem should go away.
If it persists, check all plumbing connections for leaks.
Heavy draws of hot water with Let water heater warm up. Problem should go away.
very cold refill water. If it persists, check all plumbing connections for leaks.
Water heater is undersized. Install size of water heater that meets demand.
Combustion . Insufficient secondary air. Check that the vent-air intake terminal is not blocked.
Flue clogged. Clean. Check for source of trouble and correct.
Smoking and carbon Insufficient secondary air. Check that the vent-air intake terminal is not blocked.
formation (sooting). Low gas pressure. Check with gas utility company.
Burner flame yellow, lazy. Refer to
Flue clogged. Clean. Check for source of trouble and correct.
Defective gas control valve. Replace with new gas control valve.
The pilot flame is too small. Low gas pressure. Check with utility.
Pilot line or orifice clogged. Clean. Check for source of trouble and correct.
Smelly water. High sulfate or mineral content in water. Change magnesium anode to an aluminum anode
and bleach tank.
The burner flame is yellow and lazy
.
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HOW TO MAKE A CLAIM
Any claim for warranty service should be made to your contractor,
wholesaler, or retailer from whom the water heater was purchased.
In turn, said contractor, wholesaler, or retailer will contact the manu-
facturer from whom they purchased the heater. If this procedure can-
not be followed, contact any other local contractor, wholesaler, or
retailer handling our water heaters. Also, for warranty information
you may call the manufacturer’s customer service department at
(514) 645-8893 or 1-800-363-9354, option 1. We suggest that prior
to calling the factory, that you make sure to have the model number
& serial number that is to be found on the outside casing of the
heater. Proof of purchase showing the date, name, and place of the
business from whom the water heater was purchased is essential to
settle any warranty claim dispute over the length of the period of
installation.
ON RESIDENTIAL GAS WATER HEATERS
an approved pressure & temperature relief valve having been
installed.
empty or partially empty inner tank or sediment build-up result-
ing in dry firing of the heating elements.
junction with any other energy saving device or other source(s)
of energy not approved by the manufacturer; or for other than
use with potable water without any additives such as salt, chlo-
rine, or chemicals other than those added for the purpose of ren-
dering the water fit to drink.
&/or by not assuring that there is a working anode in the tank at
all times. All anodes must be checked at least once every two
years & replaced if necessary
4) To any damage or failure caused by operating the heater without
5) To any damage or failure caused by operating the heater with an
6) To any damage or failure caused by utilizing the heater in con-
7) To any damage or failure caused by the removal of the anode
STANDARD BASIC LIMITED WARRANTY
If an exact replacement is not available, a current model water
heater or component part with comparable operating features will be
provided by the manufacturer. If government regulations or industry
standards require the replacement model water heater or compo-
nent part to have features not found on the defective model water
heater or component part, you will be charged the difference in price
associated with these required features. If you pay the difference in
price for these required features, you will receive a complete new
Standard Basic Limited Warranty for the replacement water heater.
MISCELLANEOUS
No one is authorized to make any other warranties on the manufac-
turer’s behalf. Any implied warranties of any nature offered by a third
party other than what is stated in this Standard Basic Limited
Warranty will not be honoured. No claims for incidental or conse-
quential damages (including damages from leakage) will be accept-
ed. If you do not return the warranty card, a proof of purchase show-
ing the name, date, and location of the original source of purchase
is a necessity to process a warranty claim. Failure to produce this
documentation will result in the lesser or the warranty periods being
offered. In order to avoid any confusion &/or disputes, we suggest
that the warranty card be completed and mailed back no later than
forty-five (45) days after installation.
any non-factory made or factory approved replacement part(s)
such as elements, controls, dip-tubes, relief valves, etc...
adjacent to a free flowing drain in the event of water leakage.
maximum setting of the operating &/or high limit control or the
heater is not supplied with potable water, free to circulate at all
times.
due to excessive pressure (exceeding 300PSI). The result of
excessive pressure usually reverses the bottom of the inner tank
and can occur with the addition of a pressure reducing valve &/or
a check valve in the municipal water supply system in a single
family dwelling.
8) To any damages or failure caused by having affixed to the heater
9) To any damage caused by not having the water heater installed
10) If the heater is operated at water temperatures exceeding the
11) If the heater has experienced the effect of thermal expansion
12) If the heater is installed outside of Canada or the United States.
SERVICE LABOUR RESPONSIBILITY
This warranty does not cover any labour expense for service,
removal, or re-installation of a replacement heater. All such expens-
es are your responsibility.
SHIPPING COSTS
If a water heater or component part is deemed to be replaced, the
EXTENDED WARRANTIES
For information on some premium quality residential gas & electric
water heaters, contact your local licensed plumber, or look for them
at selected retailers.
manufacturer will pay the transportation costs of the replacement
unit to a convenient authorized distributor or retailer as selected by
us. You must pay any local cartage including the cost of returning the
replaced item to the authorized distributor or retailer from whom the
replacement is coming from.
GENERAL
The manufacturer warrants that, subject to verification of a warranty
claim within the warranty period as described below, it will take the
necessary corrective action to either repair or replace a water heater
or component part which is determined to be defective in material or
workmanship subject to the terms and conditions outlined in this
document. Further, any replacement water heater or component part
supplied under warranty will carry only the unexpired portion of the
original water heater’s warranty. The number of replacement water
heaters is limited to one (1) per original unit purchased. If due to
some extremely unusual circumstance, a replacement water heater
or component part is found by our inspection & testing department to
be defective, another heater or component part will be supplied to
fulfill the obligation of the warranty of the original heater.
THE INNER TANK
If the inner tank fails within *SIX (6) years after the date of the origi-
nal installation, a replacement water heater will be provided to the
party from whom the unit was originally purchased. If the water
heater is installed in other than a single family dwelling, the tank war-
ranty is limited to ONE (1) year. If an exact replacement is not avail-
able, the manufacturer reserves the right to furnish a comparable
model water heater; however, a surcharge will be applied for any
additional component(s) incorporated in the replacement water
heater. The warranty reply card must be completed and sent back to
the manufacturer within forty-five (45) days of the installation date. If
said warranty card is not returned, the date indicated on the model
serial plate will prevail.
COMPONENT PARTS
If any component part is found to be defective within ONE (1) year
from the date of original installation, provided said defective part is
an in-house factory made piece or an original factory approved OEM
piece, the manufacturer will furnish a replacement part after the
22
install, operate, or maintain the unit in accordance with the print-
ed instructions.
as well as any applicable national or local building codes.
freezing, or other acts of God.
receipt and testing of the part claimed to be defective.
THIS WARRANTY WILL NOT APPLY
1) To defects or malfunctions resulting from failure to properly
2) If the installation does not conform to CSA &/or ETL Standards
3) To any damage or failure caused by abuse, accident, fire, floods,
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