Getac Technology 045 User Manual

Download

X500

USER’S MANUAL

Rugged Mobile Computing Solutions

2011

TRADEMARKS All other brand and product names are trademarks or registered trademarks of their respective owners.

NOTE The information in this manual is subject to change without notice. Most screens and operating instructions in this manual are based on Windows 7. If you’re using a different version of Windows, the screens and related operations may not be the same. For the latest version of the manual, please visit the Getac website at

www.getac.com

ENERGY STAR

is a government program that offers businesses and consumers energy-efficient solutions, making it easy to save money while protecting the environment for future generations.

Please reference ENERGY STAR

related information from

www.energystar.gov.

As an ENERGY STAR determined that this product meets the ENERGY STAR

Partner, Getac Technology Corporation has

guidelines for

energy efficiency. An ENERGY STAR

qualified computer uses 70 % less electricity than

computers without enabled power management features.

Earning the ENERGY STAR®

 When every home office is powered by equipment that has earned

the ENERGY STAR greenhouse gases out of the air.

 If left inactive, ENERGY STAR

mode and may use 15 watts or less. New chip technologies make power management features more reliable, dependable, and user-friendly than even just a few years ago.

 Spending a large portion of time in low-power mode not only saves

energy, but helps equipment run cooler and last longer.

 Businesses that use ENERGY STAR

realize additional savings on air conditioning and maintenance.

, the change will keep over 289 billion pounds of

qualified computers enter a low-power

enabled office equipment may

 Over its lifetime, ENERGY STAR

qualified equipment in a single home office (e.g., computer, monitor, printer, and fax) can save enough electricity to light an entire home for more than 4 years.

 Power management (“sleep settings”) on computers and monitors

can result in much savings annually.

Remember, saving energy prevents pollution

Because most computer equipment is left on 24 hours a day, power management features are important for saving energy and are an easy way to reduce air pollution. By using less energy, these products help lower consumers’ utility bills, and prevent greenhouse gas emissions.

Table of Contents

Getting Started.........................................................................................................................................1-1

Getting the Computer Running............................................1-2

Unpacking............................................................................1-2

Connecting to AC Power ..................................................1-3

Turning On and Off the Computer...................................1-4

Taking a Look at the Computer............................................1-6

Front Components..............................................................1-6

Rear Components...............................................................1-7

Right-Side Components.....................................................1-8

Left-Side Components........................................................1-9

Top-open Components ...................................................1-10

Bottom Components........................................................1-13

Operating Your Computer.................................................................................................................2-1

Using the Keyboard.................................................................2-2

Typewriter Keys....................................................................2-2

Cursor-Control Keys ............................................................2-2

Numeric Keypad.................................................................2-3

Function Keys.......................................................................2-4

Fn Key....................................................................................2-4

Hot Keys ................................................................................2-4

Using the Touchpad................................................................2-7

Configuring the Touchpad................................................2-9

Using the Touchscreen (Optional)......................................2-10

Using Multi-touch Gestures (Optional)...........................2-11

Using the Input Panel............................................................2-13

Using the Quick Buttons........................................................2-14

Using the DVD Drive ..............................................................2-16

Inserting and Removing a Disc.......................................2-16

Using the Network Features .................................................2-18

Using the LAN.....................................................................2-18

Using the Wireless LAN......................................................2-18

Using the Fingerprint Sensor .................................................2-22

Managing Power....................................................................................................................................3-1

AC Adapter..............................................................................3-2

Battery Pack.............................................................................3-3

Charging the Battery Pack................................................3-3

Initializing the Battery Pack................................................3-4

Checking the Battery Level...............................................3-4

Replacing the Battery Pack ..............................................3-5

Battery Low Signals and Actions.......................................3-7

Power Management ..............................................................3-8

Hibernation...........................................................................3-9

Power-Saving Tips ..................................................................3-10

Expanding Your Computer................................................................................................................4-1

Connecting a VGA or HDMI Display Monitor......................4-2

Connecting a Serial Device ..................................................4-4

Connecting a USB Device .....................................................4-5

Connecting an eSATA Device ..............................................4-6

Connecting Audio Devices ...................................................4-7

Using Smart Cards....................................................................4-8

Using PC Cards.........................................................................4-9

Using ExpressCards................................................................4-11

System Memory Upgrade.....................................................4-13

Caring for the Computer....................................................................................................................5-1

Protecting the Computer.......................................................5-2

Using an Anti-Virus Strategy...............................................5-2

Using Windows Action Center...........................................5-2

Using the Cable Lock .........................................................5-3

Taking Care of the Computer ...............................................5-4

Location Guidelines............................................................5-4

General Guidelines.............................................................5-4

Cleaning Guidelines ...........................................................5-5

Battery Pack Guidelines.....................................................5-5

Touchscreen Guidelines.....................................................5-6

When Traveling ........................................................................5-8

Troubleshooting....................................................................................................................................6-1

Preliminary Checklist ...............................................................6-2

Solving Common Problems....................................................6-3

Battery Problems .................................................................6-3

Wireless Transmission Problems..........................................6-3

Display Problems .................................................................6-4

DVD Drive Problems............................................................6-5

ExpressCard Problems ........................................................6-5

Hardware Device Problems ..............................................6-6

Hard Disk Drive Problems ...................................................6-6

Keyboard, Mouse, and Touchpad Problems .................6-6

LAN Problems.......................................................................6-7

PC Card Problems...............................................................6-7

Power Management Problems.........................................6-8

Software Problems ..............................................................6-9

Sound Problems...................................................................6-9

Startup Problems ...............................................................6-10

WLAN Problems .................................................................6-10

Other Problems..................................................................6-12

Resetting the Computer.......................................................6-13

Specifications.........................................................................................................................................A-1

Regulatory Information..................................................................................................................... B-1

On the Use of the System.......................................................B-2

Class B Regulations .............................................................B-2

Safety Notices......................................................................B-3

On the Use of the RF Device..................................................B-6

USA and Canada Safety Requirements and Notices...B-6

iii

European Union CE Marking and Compliance NoticesB-9

Chapter 1

Getting Started

Congratulations on purchasing this rugged computer. This chapter first tells you step by step how to get the computer up and

running. Then, you will find a section briefly introducing the external components of the computer.

Operating Your Computer 1-1

Getting the Computer Running

This section guides you through the procedures for getting the computer ready for operation.

Unpacking

After unpacking the shipping carton, you should find these standard items:

 Rugged computer  Accessories:

 AC adapter  AC power cord  Driver disc  Document(s)  Stylus and tether (depending on your model)

Inspect all the items. If any item is damaged or missing, notify your dealer immediately.

Keep the shipping carton and packing materials in case you need to ship or store the computer in the future.

1-2

Operating Your Computer

Connecting to AC Power

The computer operates either on the external AC power or internal battery power. It is suggested that you use AC power when you start up the computer for the very first time.

CAUTION: Use only the AC adapter included with your computer. Using other AC adapters may damage the computer.

1. Plug the DC cord of the AC adapter to the power connector of the computer (

2. Plug the female end o f the A C pow er cor d to the A C adap ter and the male end to an electrical outlet (





3. When the AC adapter is connected, power is being supplied from the electrical outlet to the AC adapter and o nto your computer. Now, you are ready to turn on the computer.

CAUTION:

Operating Your Computer 1-3

 When you disconnect the AC adapter, disconnect from the electrical outlet

first and then from the computer. A reverse procedure may damage the AC adapter or the computer.

 When unplugging the connector, always hold the plug head. Never pull on the

cord.

NOTE: When the AC adapter is connected, it also charges the battery pack. For information on using battery power, see Chapter 3.

Turning On and Off the Computer

Turning On

1. Open the top co ver by p ulling the cover la tch and lifting up the cove r. You can tilt the cover forward or backward for optimal viewing clarity.

1-4

Operating Your Computer

2. Press the power button (

3. Each time the computer is turned on, it performs a Power-On Self Test (POST), and the operating system such as Windows should start.

Turning Off

When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode:

To... Do this...

Power off (Shutdown)

Use the Windows Start menu in the lower left and follow the shutdown procedure.

Sleep Press the power button* or use the Windows Start menu

to put the computer in Sleep mode.

Hibernate Use the Windows Start menu to put the computer in

Hibernation mode. (See “Hibernation” in Chapter 3 for more information.)

* “Sleep” is the default se tting of the power button. You may change what the power button does in Windows Control Panel.

Operating Your Computer 1-5

Taking a Look at the Computer

NOTE: Depending on the model you purchased, the appearance of your computer may not be exactly the same as those shown in this manual.

CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for waterand dust-proof integrity. (Engage the locking mechanism if existing.)

Front Components

Ref Component Description See Also

Top Cover Latch



Strap Holder



Stereo Speaker



Handle



1-6

Operating Your Computer

Locks the top cover. P. 1-4 Two buckles hold the shoulder strap. Sends out sound and voice from the

computer. Provides a convenient way to carry the

computer.

Rear Components

Ref Component Description See Also

Strap Holder



Kensington Lock



Power Connector



USB Port



eSATA/USB Combo



Port

HDMI Connector



Serial Connector



VGA Connector



Two buckles hold the shoulder strap. Locks the computer to a stationary

object for security. Connects the AC adapter. P. 1-3

Connects a USB device, such as a USB flash disk, printer, digital camera, joystick, and more.

Connects an eSATA device such as an external hard drive or optical drive.

Can also function as a USB port. Connects a HDMI (High-Definition

Multimedia Interface) monitor or TV set. Connects a serial mouse or serial

communication device. Connects an external display monitor. P. 4-2

P. 5-2

P. 4-5

P. 4-2

P. 4-4

Operating Your Computer 1-7

Ref Component Description See Also

Audio Output



Connector Microphone

Connector RJ-45 Connector

Connects a set of headphones or external speakers with amplifier.

Connects an external microphone. P. 4-7

Connects the LAN cable. P. 2-18

P. 4-7

Right-Side Components

Ref Component Description See Also

Battery Pack



Hard Disk Drive



Stylus (optional) Serves as the input device by tapping



Tether Hole



1-8

Operating Your Computer

Supplies power to your computer when external power is not connected.

Inside is the hard disk drive.

on the touchsc reen to make selections and enter information.

Stylus tethered to this hole.

P. 3-3

P. 2-10

Left-Side Components

Ref



  



USB Port

PCMCIA Slot

ExpressCard Slot

Super Multi Drive

Smart Card Reader

Connects a USB device, such as a USB flash disk, printer, digital camera, joystick, and more. There are two ports.

Accepts a PC card for additional functions. There are two slots.

Accepts an ExpressCard/34 or ExpressCard/54 for additional functions.

Accepts a compact disc for installing or loading software, accessing data, and playing music/video.

Can be replaced by a secondary hard disk drive or battery pack (purchased separately).

Accepts a smart card for additional security feature.

P. 4-5

P. 4-8

P. 4-11

P. 2-16

P. 4-8

Operating Your Computer 1-9

Top-open Components

Ref Component Description See Also

Camera Lens



(optional)

LCD Screen



Light Sensor



1-10

Operating Your Computer

Allows you to use the camera function.

Displays the output of the computer. May include the optional touchscreen feature.

Detects the surrounding lighting condition for automatic adjustment of the LCD brightness and optional

P. 2-10

Ref Component Description See Also

keyboard backlight.

Microphone



Power Button



Keyboard



Touchpad



Fingerprint



Sensor

Quick Buttons



Receives sound and voice for the computer.

Turns the power on or off (Sleep mode by default).

Serves as the data input d evice of the computer.

Serves as the pointing device of the computer.

Serves as the fingerprint verification, preventing unauthorized access to your computer.

Toggles the sunlight-readable mode on or off.

Brings up the ECO menu for selecting a power profile when using battery power.

Serves as the master ON/OFF control of the RF radio. The function can be redefined.

P. 錯誤!

尚未定義

書籤。

P. 2-14

P. 1-4

P.2-2

P. 2-7

Indicators

Power

Serves as the Ctrl+Alt+Del keyboard keys. The function can be redefined.

The function can be redefined.

Lights green when the computer is on. Lights amber when the computer is in

Operating Your Computer 1-11

P. 1-4

Ref Component Description See Also

Sleep mode.

Lights red when the optional hard disk drive heater is on.

Battery

Charge

Wireless

LAN

Hard Disk

Drive

Num Lock Caps Lock

Lights green when the battery is fully charged.

Lights amber when the battery is being charged.

Blinks amber when the battery’s capacity is below 10 %.

Lights green when the wireless LAN.

Blinks green when computer is reading / writing d ata to the hard disk.

Lights green when Num Lock is on. P. 2-3 Lights green when Caps Lock is on. P. 2-3

P. 3-3

1-12

Operating Your Computer

Bottom Components

Ref Component Description See Also

Docking Connector



SIM Card Slot



(optional)

Memory Slots



Connects to the Office Dock (purchased separately).

Inside is the modem card

Inside are the memory slots for expanding the memory size of your computer.

Operating Your Computer 1-13

P. 錯誤!

尚未定義

書籤。

P. 4-13

Chapter 2

Operating Your Computer

This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the

operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer.

CAUTION: The computer can get uncomfortably warm when you use it in high temperatures. As a safety precaution in such a circumstance, do not place the computer on your lap or touch it with your bare hands for extended periods of time. Prolonged body contact can cause discomfort and potentially a burn.

Operating Your Computer 2-1

Using the Keyboard

Your keyboard has all the standard functions of a full-sized computer keyboard plus an Fn key added for specific functions.

The standard functions of the keyboard can be further divided into four major categories:

 Typewriter keys  Cursor-control keys  Numeric keys  Function keys

Typewriter Keys

Typewriter keys are similar to the keys on a typewriter. Several keys are added such as the Ctrl, Alt, Esc, and lock keys for special purposes. When the lock keys (Caps Lock and Num Lk) are pressed, their corresponding indicators light up.

The Control (Ctrl) / Alternate (Alt) key is normally used in combination with other keys for program-specific functions. The Escape (Esc) key is usually used for stopping a process. Examples are exiting a program and canceling a command. The function depends on the program you are using.

Cursor-Control Keys

Cursor-control keys are generally used for moving and editing purposes.

NOTE: The word “cursor” refers to the indicator on the screen that lets you know exactly where on your screen anything you type will appear. It can take the form of a vertical or horizontal line, a block, or one of many other shapes.

2-2

Operating Your Computer

Numeric Keypad

Numeric keys facilitate entering of numbers and calculations. When Num Lock is on, the numeric keys are activated; meaning you can use these keys to enter numerals.

When Num Lock is off, the keys serve as cursor-control keys.

Operating Your Computer 2-3

Function Keys

On the top row of the keys are the function keys: F1 to F12. Function keys are multi-purpose keys that perform functions defined by individual programs.

Fn Key

The Fn key, at the lower left corner of the keyboard, is used with another key to perform the alternative function of a key. The letter “Fn” a nd the alternative functions are identified by the color of blue on the keytop. To perform a desired function, first press and hold Fn, then press the other key.

Hot Keys

Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer. Most hot keys operate in a cyclic way. Each time a hot key combination is pressed, it shifts the corresponding function to the other or next choice.

You can easi ly iden tify th e hot ke ys with the ico ns imp rinted on the key top. The hot keys are described next.

Key Description

Switches the keyboard backlight off or on (with 4-level brightness) for keyboards with backlight.

Switches the wireless LAN radio off or on.

Decreases the sound volume.

2-4

Operating Your Computer

Key Description

Increases the sound volume.

Decreases the LCD brightness.

Increases the LCD brightness.

Switches the system sound output off (mute) or on.

Switches LCD backlight off or on.

Switches the display output to one of the following when an external monitor is connected through the VGA port.

LCD LCD & VGA VGA

Serves as the sleep button that you can define with Windows’ Power Options. (See the “Power Management” in Chapter 3.)

NOTE:

 If you have changed your system from the default ACPI mode to APM mode,

the hot keys Fn+F3, Fn+F4, and Fn+F10 will not be supported.

 The operating system might ignore the hot keys when busy with tasks. Do not

keep on pressing the hot keys under such circumstance. Wait for a while before you try again.

Operating Your Computer 2-5

Windows Keys

The keyboard has two keys that perform Windows-specific functions: Windows Logo key and

The Windows Logo key opens the Start menu and performs software-specific functions when used in combination with other keys. The

Application key usually has the same effect as a right mouse click. (See

your Windows manual for more information.)

Application key.

2-6

Operating Your Computer

Using the Touchpad

CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface.

NOTE: For optimal performance of the touchpad, keep your fingers and the pads clean and dry. When tapping on the pad, tap lightly. Do not use excessive force.

The touchpad is a pointing device that allows you to communicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons.

The touchpad consists of a rectangular pad (work surface) and a left and right buttons. To use th e touchpad, place your forefinger or thu mb on the pad. The rectangular pad acts like a miniature duplicate of your display. As you slide your fingertip across the pad, the pointer (also called cursor) on the screen moves accordingly. When your finger reaches the edge of the pad, simply relocate yourself by lifting the finger and placing it on the other side of the pad.

Operating Your Computer 2-7

Here are some common terms that you should know when using the touchpad:

Term Action

Point Move your finger on the pad until the cursor points to

the selection on the screen.

Click Press and release the left button.

–or– Tap gently anywhere on the pad.

Double-click Press and release the left button twice in quick

succession. –or– Tap twice on the pad rapidly.

Drag and drop

Press and hold the left button, then move your finger until you reach your destination (d rag) . Finally, release the button (drop) when you finish dragging your selection to the destination. The object will drop into the new location.

–or– Gently tap twice on the pad an d on the second tap,

keep your finger in contact with the pad. Then, move your finger across the pad to drag the selected object to your destination. When you lift your finger from the pad, the selected object will drop into place.

2-8

Operating Your Computer

Term Action

Scroll To scroll is to move up and down or left and right in the

working area on the screen. To move vertically, place your finger on the right or left

edge of the pad and slide your finger up and down along the edge. To move horizontally, place your finger on the to p or bo ttom ed ge o f the pa d an d sli de your finger left and right.

This function works only a fter you install the touchpad driver supplied with the computer and configure the touchpad to enable the function. It may not work for all applications.

TABLE NOTE: If you swap the left and right buttons, “tapping” on the touchpad as an alternative method of press ing the left button will no longer be valid.

Configuring the Touchpad

You may wan t to c on fi gur e th e tou chp ad to suit your needs. For example, if you are a left-handed user, you can swap the two buttons so that you can use the right button as the left button and vice versa. You can also change the size of the on-screen pointer, the speed of the pointer, and so on.

To configure the touchpad, go to Control Panel  Mouse Properties.

Operating Your Computer 2-9

Using the Touchscreen (Optional)

CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. Use your finger or the included stylus.

The touchscreen is a touch-sensitive d evice that allows you to navigate on the screen without using a keyboard, touchpad, or mouse.

Use the included stylus to select objects on the screen. The stylus can be stretched for better grip and handling.

Here are some common terms that you should know when using the touchscreen:

Term Action

Click/Point Tap gently on the touchscreen. Double-click Tap twice on the touchscreen rapidly. Drag and

drop

2-10

Operating Your Computer

Press lightly on the touchscreen and move your finger until you reach your destination (d rag) . Finally, release your finger (drop) when you finish dragging your selection to the destination. The object will drop into the new location.

Using Multi-touch Gestures (Optional)

If your computer model comes with multi-touch-capable screen and Windows 7, you can interact with your computer by placing two fingers on the screen. The movement of the fingers across the screen creates “gestures,” which send commands to the computer.

Here are the multi-touch gestures that you can use:

Gestures Actions

( = finger down; = finger up)

Pan (Scroll)

Drag 1 or 2 fingers up or down.

Zoom (Pinch)

Move two fi ngers apart/toward each other.

Descriptions

Use panning to see another part of a page that has scroll bars.

Use zooming to make an item (a photo for example) on the screen larger or smalle r . The gesture works in applications that support mouse wheel zooming.

Operating Your Computer 2-11

Gestures Actions

( = finger down; = finger up)

Rotate

Move two fingers in opposing directions.

-orUse one finger to pivot around

another.

Press and Tap

Press on target and tap using a second finger.

Twofinger Tap

Descriptions

Use rotating to move a picture or other item on the screen in a circular direction (clockwise or counterclockwise). The gesture works in applications that support the specific gesture.

Use press and tap to access the shortcut menu.

The function is defined by applications that support the specific gesture.

2-12

Operating Your Computer

Tap two fingers at the same time (where the target is in the midpoint between the fingers).

Gestures Actions

( = finger down; = finger up)

Flicks

Make quick drag gestures in the desired direction.

Descriptions

Flick left or right to navigate back and forward in a browser and other applications. The gesture works in most applications that support back and forward.

Operating Your Computer 2-13

Using the Input Panel

Use the Input Panel to enter text and perform various keyboard functions. There are two types of Input Panels for you to use in Windows 7:

 Touch Keyboard allows you to enter text by tapping the keys with your

stylus, like pressing the keys on a standard keyboard.

 Writing Pad allows you to write on the writing pad, like writing on a piece

of paper. Your handwriting will be converted into typed text.

To open the Input Panel, tap the Input Panel tab, which appears by default on the left edge of the screen. To switch between the two types, tap

NOTE: For more information on using the Input Panel, see Windows’ online help.

2-14

or at the upper left corner of the Input Panel.

Operating Your Computer

Using the Quick Buttons

The Quick Buttons allow you to quickly start a program or activate a function.

The quick buttons are:

Button Description

Toggles the sunlight-readable mode on or off. An OSD (On Screen Display) pops up on the screen indicating the result.

In sunlight-readable mode, the LCD brightness is increased to the highest level. The mode automatically ends when the brightness setting is changed, the computer resumes from Sleep/Hibernation mode, or the computer is restarted.

Switches the ECO mode to the next choice (QUICK MODE, MAX POWER SAVING, WORK MODE, or OFF). An OSD (On Screen Display) pops up on the screen indicating the result.

The ECO mode will return to the d efault OFF setting when AC power is connected, any power related setting is changed, the computer resumes from Sleep/Hibernation mode, or the computer is restarted.

Each ECO mode is a combination of power settings that results in different power consumptions.

NOTE: The button works only when using battery power.

Operating Your Computer 2-15

Serves as the master ON/OFF control of the RF radio. An OSD (On Screen Display) pops up on the screen indicating the result.

When set to OFF, all wireless modules ( W LA N) cannot be used. When set to ON, individual settings of the mo dule work.

The on/off status will persist through Sleep/Hibernation mode but it will always be on upon restarting.

NOTE: The button works only when the hardware RF switch is on.

You can re-define the f unction of the button.

Serves as the Ctrl+Alt+Del keyboard keys. You can re-define the f unction of the button. You can re-define the f unction of the button.

2-16

Operating Your Computer

Using the DVD Drive

Your computer comes with a Super Multi drive. The drive can read from and write to CD, DVD+, DVD- and DVD-RAM media.

CAUTION:

 When inserting a disc, do not use force.  Make sure that the disc is correctly inserted into the tray, and then close the

tray.

 Do not leave the drive tray open. Also, avoid touching the lens in the tray with

your hand. If the lens becomes dirty, the drive may malfunction.

 Do not wipe the lens using materials with rough surface (such as paper

towel). Instead, use a cotton swab to gently wipe the lens.

FDA regulations require the following statement for all laser-based devices: “Caution, Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.”

NOTE: The DVD drive is classified as a Class 1 laser product. This label is located on the DVD drive.

NOTE: This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

Inserting and Removing a Disc

Follow this procedure to insert or remove a disc:

Operating Your Computer 2-17

1. Turn on the computer.

2. Open the cover.

3. Press the eject bu tton and the DVD tray will sli de out partially. Gently pull on it until it is fully extended.

4. To insert a d i sc , p la ce d o wn the d i sc in the tr a y w ith i ts lab el f ac i ng up. Slightly press the center of the disc until it clicks into place.

To remove a disc, hold the disc by its outer edge and lift it up from the tray.

5. Gently push the tray back into the drive.

6. Close the cover.

NOTE: In the unlikely event that you are unable to release the drive tray by pressing the eject button, you can manually release the disc. (See “Optical Drive Problems” in Chapter 8.)

2-18

Operating Your Computer

Using the Network Features

Using the LAN

The internal 10/100/1000Base-T LAN (Local Area Network) module allows you to connect your computer to a network. It supports data transfer rate up to 1000 Mbps.

To connect the network cable to the LAN module, connect one end of the LAN cable to the RJ-45 connector on the computer and the other end to the network hub.

Your computer supports two LAN modules (LAN 1 and LAN 2) so you can connect to two networks at the same time.

NOTE: LAN 2 module implements DSM to save battery power.

Using the Wireless LAN

The WLAN features include:

 WEP (Wired Equivalent Privacy) 64/128-bit data encryption  IEEE 802.11a/b/g/n standard compliance

Operating Your Computer 2-19

Technology

Stated

Maximum

Data Rates

(Mbps)

Band (GHz)

Modulation Technology

Throughput

(Mbps)

802.11a 54 54, 48, 36, 24, 18, 12, 9, 6

802.11b 11 11, 5.5, 2, 1 2.412 ~

802.11g 54 54, 36, 18, 9 2.4 OFDM (Orthogonal

802.11n 100 Mbps

or more

NOTE: 802.11g mode is backward compatible with 802.11b mode.

100 ~ 210 2.4 / 5 Spatial multiplexing,

5.15 ~

5.35

2.462

OFDM (Orthogonal Frequency Division Multiplexing)

DSSS (Direct Sequence Spread Spectrum)

Frequency Division Multiplexing)

uses MIMO (multiple-input multiple-output)

Turning On/Off the WLAN Radio

NOTE: The FAA (Federal Aviation Agency) has deemed it unsafe to operate wireless devices in aircraft as this may interfere with flight safety. Remember to turn off wireless LAN when using your computer in the airplane.

To turn on the WLAN radio:

1. Make sure that the RF switch is at the ON position. (Open the cover to access the switch.)

2-20

Operating Your Computer

2. To turn on the WLAN radio, press Fn+F1 or click the WLAN button in th e Quick Bar as shown below (an X over the button means th e radio is currently off.)

3. Windows Mobility Center has wireless network turned on by default. The Wireless Network icon red X. (In case you have previously turned it off in Windows Mobility Center, be sure to turn it on when using the function the next time.)

on the taskbar should appear without a

To turn off the WLAN radio:

You can turn off the WLAN radio by pressing Fn+F1 or using the Quick Bar. If you want to turn off all wireless radio, slide the RF switch to the OFF

position.

Connecting to a Wireless Network

1. Make sure that the WLAN function is enabled (as described above).

2. Tap the Wireless Network icon the icon

3. In the list of available wireless networks, tap a network, and then tap Connect.

indicates connections are available.)

on the taskbar. (An o range light in

Operating Your Computer 2-21

4. Some networks require a network security key or passphrase. To connect to one of those networks, ask your network administrator or Internet service provider (ISP) for the security key or passphrase.

For more information on setting a wireless network connection, refer to Windows online help.

NOTE: You can use Intel® PROSet Wireless to take full advantage of the WiFi capabilities of your computer. See the Help of the utility for instructions.

2-22

Operating Your Computer

Using the Fingerprint Sensor

The fingerprint sensor provides a strong authentication mechanism based on fingerprint recognition. You can log on to your computer or sign in to a web site with your fingerprint instead of a password.

NOTE: You can register a fingerprint only after creating a password for the Windows user account.

To register your fingerprint, click Start  All Programs  Fingerprint Software  Fingerprint Registration. Click the finger you want to register and follow the

onscreen instructions to complete.

Operating Your Computer 2-23

You can then use the Fingerprint Software to set up h ow the fingerprint authentication works.

For detailed information, click Start  All Programs  Fingerprint Software  Help.

2-24

Operating Your Computer

Chapter 3

Managing Power

Your computer operates either on external AC power or on internal battery power.

This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.

Managing Power 3-1

AC Adapter

CAUTION:

 The AC adapter is designed for use with your computer only. Connecting the

AC adapter to another device can damage the adapter.

 The AC power cord supplied with your computer is for use in the country

where you purchased your computer. If you plan to go overseas with the computer, consult your dealer for the appropriate power cord.

 When you disconnect the AC adapter, disconnect from the electrical outlet

first and then from the computer. A reverse procedure may damage the AC adapter or computer.

 When unplugging the connector, always hold the plug head. Never pull on the

cord.

The AC adapter serves as a converter from AC (Alternating Current) to DC (Direct Current) power because your computer runs on DC power, but an electrical outlet usually provides AC power. It also charges the battery pack when connected to AC power.

The adapter operates on any voltage in the range of 100~240 V AC.

3-2

Managing Power

Battery Pack

The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter.

The operating time of a fully charged battery pack depends on how you are using the computer. When your applications often access peripherals, you will experience a shorter operating time.

NOTE: Care and maintenance information for the battery is provided in the “Battery Pack Guidelines” section in Chapter 7.

Charging the Battery Pack

NOTE:

 Charging will not start if the battery’s temperature is below 2 C (28 F) or

above 45 C (113F); the charging process will stop if the battery’s temperature gets above 60 C (140 F). To avoid damaging the battery under this situation, disconnect the AC adapter and wait for the battery to return to room temperature before charging again.

 During charging, do not disconnect the AC adapter before the battery has

been fully charged; otherwise you will get a prematurely charged battery.

To charge the battery pack, connect the AC ad apter to the computer and an electrical outlet. The Battery Charge Indicator ( computer glows amber to indicate that charging is in progress. You are advised to keep the computer power off while the battery is being charged. When the battery is fully charged, the Battery Charge Indicator lights green.

) on the

CAUTION: After the computer has been fully recharged, do not immediately disconnect and reconnect the AC adapter to charge it again. Doing so may damage the battery.

NOTE: The battery level may automatically lessen due to the self-discharge process (0.21 % per day), even when the battery pack is fully charged (100 %). This happens no matter if the battery pack is installed in the computer.

Managing Power 3-3

Initializing the Battery Pack

You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected.

Initializing is the process of fully charging, discharging, and then charging. It can take several hours.

A tool called “Gauge Reset” is provided for the purpose.

Checking the Battery Level

NOTE: Any battery level indication is an estimated result. The actual operating time can be different from the estimated time, depending on how you are using the computer.

By Operating System

You can check the approximate battery level using the battery meter function of the operating system. To read the battery level in Windows, click the battery icon ( running on external power) on the taskbar.

when running on battery power or when

By Gas Gauge

On the exterior side of the battery pack is a gas gauge for displaying the estimated battery charge. When the battery pack is not installed in the computer and you want to know the battery charge, you can press the switch with a pointed device to see the corresponding value of indicator segment that lig ht green.

3-4

Managing Power

Switch

The value of the corresponding green segment indicates the relative percentage of the battery charge. The battery pack is fully discharged when you see no segment glowing green.

Replacing the Battery Pack

CAUTION:

 There is danger of explosion if the battery is incorrectly replaced. Replace the

battery only with the computer manufacturer’s optional battery packs. Discard used batteries according to the dealer’s instructions.

 Do not attempt to disassemble the battery pack.

If you often rely on battery power for a long period of time while traveling, you may consider the purchase of an additional battery pack from your dealer and keep it with you in a fully charged state as a backup.

To replace the battery pack, follow these steps:

1. Turn off the computer and disconnect the AC adapter.

2. Open the cover.

Managing Power 3-5

3. Pull the strip and slide the battery pack out of the slot.

4. With the strip facing outward, insert the new battery pack all the way into the slot.

5. Close the cover.

3-6

Managing Power

Battery Low Signals and Actions

The battery icon the battery.

Battery

Icon

When the battery is low, the computer’s Battery Charge Indicator ( also blinks red to alert you to take actions.

Always respond to low-battery by connecting the AC adapter, placing your computer in Hibernation mode, or turning off the computer.

Battery Level Description

Discharging The icon shows the charge remaining in

Low The battery charge has reached the

Critically low The battery charge has reached the critical

changes appearance to display the current state of

10-percent increments until the charge reaches the low-battery level.

low-battery level (10% by default).

battery level (5% by default). By default, Windows will display a notification and put your computer into Hibernation.

)

Managing Power 3-7

Power Management

Your computer supports ACPI (Advanced Configuration and Power Interface) for power management. The power management feature allows you to reduce the power consumption for energy saving.

With an ACPI-compliant operating system such as Windows, power supply to different computer components is controlled on an as-needed basis. This allows maximum power conservation and performance at the same time.

In general, Windows’ power management works in this way:

What... When...

Power to the hard disk is turned off

Power to the display is turned off When the display has been idle for a

The computer enters the Sleep mode. The hard disk and display are turned off and the entire system consumes less power.

The computer enters the Hibernation mode. (See the next subsection for more information.)

For detailed information on power management, see Windows’ Help.

When the hard disk has been idle fo r a set period.

set period. When the entire system has been idle

for a set period. When you manually activate the

mode. When the entire system has been idle

for a set period. When you manually activate the

mode.

3-8

Managing Power

Hibernation

Hibernation is a very useful feature. People frequently open many applications when they use computers. It takes some tim e to get all these applications open and running, and normally they all have to be closed before the computer can be turned off.

When you use the hibernation feature, you do not have to close the applications. The computer stores the state of your computer to a file on the hard disk and then shuts down. The next time you turn on your computer, you return to exactly where you left off.

Managing Power 3-9

Power-Saving Tips

Aside from enabling your computer’s power saving mode (see previous section), you can do your part to maximize the battery’s ope rating time by following these suggestions.

 Enter power saving mode when using battery power.  Do not dis able automatic power ma nagement features.  Decrease the LCD brightness to the lowest comfortable level.  Shorten the length of time before Wi ndows turn off the display.  Many USB devices use power just by being connected. If you use a

USB mouse, you can save power by disconnecting the mouse and using the touchpad. If you use a USB flash drive, unplug it when you are not using it.

 Remove the card (such as PC card and ExpressCard if not using it.  Turn off the wireless radio if you are not using the wireless module (such

as WLAN,).

 Turn off the computer when you are not using it.

3-10

Managing Power

Chapter 4

Expanding Your Computer

You can expand the capabilities of your computer by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in thi s chapter.

Expanding Your Computer 4-1

Connecting a VGA or HDMI Display Monitor

If you want the benefits of a larger display screen with higher resolution, you can connect an external display monitor to your computer

Your computer supports a VGA connector and a HDMI connector. HDMI (High-Definition Multimedia Interface) is an audio/video interface that transmits uncompressed digital data and therefore delivers true HD quality. As a home theater system most likely includes a widescreen HDTV and surround-sound system, you can use the home theater system to view/play media stored on your computer by connecting via the HDMI interface.

Follow this procedure to connect an external monitor:

1. Turn off the computer.

2. Depending on the type of your monitor, pl ug the monitor’s signa l connector to the computer’s VGA or HDMI connector.

4-2

Expanding Your Computer

VGA

HDMI

3. Plug one end of the monitor’s power cord into the power socket on the monitor and the other end to an electrical outlet.

4. To use the monitor, turn on the monitor before turning on the computer.

5. The connected device should respond by default. If not, you can switch the display output by pressing the Fn+F5 hot keys. (You can also change the di splay through Windows Control Panel  Display Settings Properties.)

CAUTION: Do not disconnect the external monitor while the computer is in the Sleep mode or Hibernation mode. If no external monitor is connected when the computer resumes, the LCD might not display properly.

Expanding Your Computer 4-3

Connecting a Serial Device

Your computer has two serial ports for connecting a serial device such as a serial mouse or serial communication device (modem).

Follow this procedure to connect a serial device:

1. The serial port is configured as RS232 by default. If you want to use it as RS422, run BIOS Setup to change the setting.

2. Turn off the computer.

3. Plug the device cable to the serial port on the rear of the computer.

4. Turn on the computer.

NOTE: Portable modems that derive power through the serial port cannot be used with the computer. Instead, use a modem that is powered by its own internal battery or external AC power.

4-4

Expanding Your Computer

Connecting a USB Device

Your computer has three USB ports for connecting USB devices, such as a digital camera, scanner, printer, modem, and mouse.

NOTE: The eSATA/USB Combo port can also function as a USB port.

The USB ports support transfer rates up to 12 MB/s for USB 1.1 devices and 480 MB/s for USB 2.0 devices.

To connect a U S B d evic e, sli d e the r elea se la tch to war ds the r ig ht to op en the port cover and then simply plug the device cable to one of the USB ports.

Expanding Your Computer 4-5

Connecting an eSATA Device

Your computer has an eSATA/USB combo port for connecting eSATA devices (such as an external hard drive and external optical drive) / USB devices (see previous section).

The port supports SATA II with transfer rate up o 3.0Gbit/s. It can provide 5V power if a certified USB-eSata combo cable is used.

To connect an external eSATA device, simply plug the d evice c able to th e eSATA port.

4-6

Expanding Your Computer

Connecting Audio Devices

For higher audio quality, you can send or receive sound through external audio devices.

 Audio Output Connector (green) can be connected to speakers,

headphones, or earphone set.

 Microphone Connector (pink) can be connected to an external

microphone for recording voice or sound.

NOTE:

 After connecting an external audio device, make sure that you specify the use

of the correct audio device in Windows.

 When using the external speakers/headphones or microphone, you cannot

use the internal one.

Expanding Your Computer 4-7

Using Smart Cards

Your computer has a smart card slot. With an embedded microcontroller, smart cards have the unique ability

to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and inter act intelligently with a smart card reader.

To insert a smart card:

1. Locate the smart card sl ot on the rig ht of the computer and open the cover.

2. Slide the smart card, with its label and embedded chip facing up into the slot.

Chip

3. When a new card is seated, use the third-party smart card software to allow your computer to read it.

4. Close the cover.

To remove a smart card:

1. Make sure th at the th ird -par ty sm art ca rd s oftw are i s not a cces sing the smart card.

2. Pull the card out of the slot.

4-8

Expanding Your Computer

Using PC Cards

NOTE:

 Some PC cards require additional system resources. Before using such PC

card, you may have to free other system resources for the PC card.

 Although some PC cards can be inserted and removed without turning off the

computer, you cannot remove or install PC cards during Sleep mode.

Your computer has one PC card slot which supports type II card and CardBus specifications.

To insert a PC card:

1. Locate the PC card slot on the right side of the computer and open the cover.

2. Slide the PC card, with i ts label facing up, into the slot until the eject button pops out.

Eject button

3. When a new card is seated, the computer will detect it and try to install the appropriate driver. Follow the on-screen instructions to complete the pro cess.

4. Close the cover.

To remove a PC card:

1. Double-click on the Safely Remove Hardware Windows taskbar and the Safely Remove Hardware window appears on screen.

icon found on the

Expanding Your Computer 4-9

2. Select (highlight) the PC card from the list to disable the card.

3. Push the eject button and the card will slide out sl ightly.

4. Pull the card out of the slot.

4-10

Expanding Your Computer

Using ExpressCards

Your computer has an ExpressCard slot. ExpressCard supports the PCI Express and USB 2.0 serial data interfaces

(supporting speeds of up to 2.5 Gbps and 480 Mbps respectively), improving speed in data transfer while conserving power usage.

The ExpressCard slot can accommodate a 54 mm (ExpressCard/54) or 34 mm (ExpressCard/34) wide ExpressCard. Typical ExpressCards support a very extensive range of applications including memory, wired and wireless communication cards, and security devices.

Shown next are the appearances of ExpressCards for your reference.

ExpressCard/54 ExpressCard/34

Expanding Your Computer 4-11

To insert an ExpressCard:

1. Locate the ExpressCard slot on the right side of the computer.

2. Slide the ExpressCard, with its label facing up, all the way into the slot until the rear connectors click into place.

3. When a new card is seated, the computer will detect it and try to install the appropriate driver. Follow the on-screen instructions to complete the pro cess.

4. Close the cover.

To remove an ExpressCard:

1. Double-click on the Safely Remove Hardware

icon found on the Windows taskbar and the Safely Remove Hardware window appears on screen.

2. Select (highlight) the ExpressCard from the list to disable the card.

3. Slightly push the card to release and then pull it out of the slot.

4-12

Expanding Your Computer

System Memory Upgrade

You can upgrade your computer by changing system memory to a maximum of 8 GB on the two 1066/1333 MHz DDR3 SO-DIMM slots.

CAUTION: RAM modules are extremely sensitive to static electricity. There are cases where static electricity generated by the human body has adversely affected such modules. When inserting or removing a RAM module, do not touch the terminals or internal components, insert objects other than the module, or allow foreign particles to enter. Doing so has been known to cause damage, fire, or electrical shock.

To install the RAM module:

1. Remove the battery pack (see chapter 3).

2. Carefully place the computer upside down.

3. Remove the 6 screws to open the compartment cover.

4. To install the RAM module, match the module's n otched part with the socket's projected part and firmly insert the module into the socket at

Expanding Your Computer 4-13

a 20-degree angle (). Then push down until the retaining clips lock the module into position ().





CAUTION: If the RAM module is difficult to insert or difficult to push down, do not force it. Check once more to ensure that the module is positioned correctly.

5. Replace the compartmen t cover and secure with 6 s crews.

6. Replace the battery pack.

4-14

Expanding Your Computer

Chapter 5

Caring for the Computer

Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer.

This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling.

Caring for the Computer 5-1

Protecting the Computer

To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section.

Using an Anti-Virus Strategy

You can install a virus-detecting program to monitor potential viruses that could damage your files.

Using Windows Action Center

Windows Action C enter alerts you to take action on the follow ing security essentials:

 Windows Firewall  Windows Update  Malware Protection (anti-virus, anti-spyware)  Others (Internet security, user account control)

For detailed information on Windows Security Center, see Windows’ Help.

5-2

Caring for the Computer

Using the Cable Lock

You can use a Kensington-type cable lock to protect your computer against theft. The cable lock is available in most computer stores.

To use the lock, loop the lock cable around a stationary object such as a table. Insert the lock to the Kensington lock hole and turn the key to secure the lock. Store the key in a safe place.

Caring for the Computer 5-3

Taking Care of the Computer

Location Guidelines

 For optimal performance, use the computer where the

recommended temperature is between 0 C (32 F) and 45 C (113 F). Select models support -15 C (5 F) low temperature.

 Avoid placing the computer in a location subject to high humidity,

extreme temperatures, mechanical vibration, direct sunlight, or heavy dust. Operating in an envir onment with metallic dust is not allowed.

 Do not cover or block any ventilation openings on the computer. For

example, do not place the computer on a bed, sofa, rug, or other similar surface. Otherwise, overheating may occur that results in damage to the computer.

 Keep the computer at least 13 cm (5 inches) away from electrical

appliances that can generate a strong magnetic field such as a TV, refrigerator, motor, or a large audio speaker.

 Avoid moving the computer abruptly from a cold to a warm place. A

temperature difference of more than 10 C (18 F) may cause condensation inside the unit, which may damage the storage media.

 Do not place the computer on an unsteady surface.

General Guidelines

 Do not place heavy objects on top of the computer when it is closed

as this may damage the display.

 The screen surface is easily scratched. Do not use paper towels to

clean the display but use the included soft cloth. Avoid touching it with your fingers, pen, or pencil.

 To maximize the life of the backlight in the display, allow the backlight

to automatica lly turn off as a result of power management. Avoid

5-4

Caring for the Computer

using a screen saver or other software that prevents the power management from working.

Cleaning Guidelines

 Never clean the computer with its power on.  Use a soft cloth moistene d with water o r a non-alkaline deterge nt to

wipe the exterior of the computer.

 Gently wipe the display with a soft, lint-free cloth. Do not use alcohol

or detergent on the display.

 Dust or grease on the touchpad can affect its sensitivity. Clean the

pad by using adhesive tape to remove the dust and grease on its surface.

Battery Pack Guidelines

 Recharge the battery pack when it is nearly discharged. When

rechargi n g, make su r e th a t th e b a tte r y pack is fully charged. Doing so may avoid harm to the ba ttery pack.

 The battery pack is a consumable product and the following

conditions will shorten its life: – when frequently charging the battery pack – when using, charging, or storing the battery in high temperature condition

 To avoid h astening the deterioration of the battery pack thereby

prolonging its useful life, minimize the number of times you charge it so as not to frequently increase its internal temperature.

 Charge the battery pack between 10 C ~ 30 C (50 F ~ 86 F)

temperature range. A higher environment temperature will cause the battery pack’s temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition.

Caring for the Computer 5-5

Also, ch ar g in g w i ll no t sta rt i f the b atte ry p ac k i s n ot w i thi n th e a llow ed temperature range.

 It is recommended that you do not charge the battery pack more

than once a day.

 It is recommended that you charge the battery pack with the

computer’s power off.

 To maintain the battery pack’s operating efficiency, store it in a cool

dark place removed from the computer and with 30 % ~ 40 % charge remaining.

 Important guidelines when using the battery pack.

When installing or removing the battery pack take note of the following: – avoid installing or removing the battery pack when the computer is in Sleep mode. Abruptly removing the battery pack may cause loss of data or the computer may become unstable. – avoid touching the battery pack terminals or damage may occur, thereby causing improper operation to it or the computer.

The computer’s input voltage and surrounding temperature will directly affect the battery pack’s charge and discharge time: – charging time will be prolonged when the computer is turned on. To shorte n th e c h a rging time , it is reco m m e n d e d that you pla c e th e computer in sleep or hibernation mode. – a low temperature will prolong the charging time as well as hasten the discharge time.

Touchscreen Guidelines

 Use the finger or the included stylus on the display. Using a sharp or

metallic object other than your finger or stylus may cause scratches and damage the display, thereby causing errors.

 Avoid using excessive force that may cause damage to the display.

5-6

Caring for the Computer

 Use a soft cloth to remove dirt on the display. The touchscreen surface

has a special protective coating that prevents dirt from sticking to it. Not using a soft cloth may cause damage to the special protective coating on the touchscreen surface. To remove hard to remove dirt, blow some steam on the particular area and gently wipe away using a soft cloth.

 Turn off the computer power when cleaning the display. Cleaning the

display with the power on may cause improper operation.

 Use the touchscreen within the intended area only. The display area

and touchscreen operating area is the same. Using it beyond the allowed area may cause damage to the display and result in improper operation.

 Do not use excessive force on the display. Avoid moving the

computer while holding the display or twisting the display. Avoid placing objects on top o f the display as this may cause the glass to break thereby damaging the display.

 Using the touchscreen during low temperature (less than 5

C) may cause a slower response time, this is normal. A normal response time may be restored upon returning to room temperature.

 When there is noticeable discrepancy in the operation of the

touchscreen function (wrong location on intended operation or improper display resolution), refer to the Windows online Help for instructions on recalibrating the touchscreen display.

Caring for the Computer 5-7

When Traveling

 Before traveling with your computer, make a backup of your hard disk

data into flash disks or other storage devices. As an added precaution, bring along an extra copy of your important data.

 Make sure that the battery pack is fully charged.  Make sure that the computer is turned off and the top cover is

securely closed.

 Make sure that all the connector covers are closed completely to

ensure the waterproof integrity.

 Do not leave objects in between the keyboard and closed display.  Disconnect the AC adapter from the computer an d take it with you.

Use the AC adapter as the power source and as a battery-charger.

 Hand-carry the computer. Do not check it in as luggage.  If you need to leave the computer in the car, put it in the trunk of the

car to avoid exposing the computer to excessive heat.

 When going through airport security, it is recommended that you send

the computer and flash disks through the X-ray machine (the device you set your bags on). Avoid the magnetic detector (the device you walk through) or the magnetic wand (the handheld device used by security personnel).

 If you plan to travel abroad with your computer, consult your dealer

for the appropriate AC power cord for use in your country of destination.

5-8

Caring for the Computer

Chapter 6

Troubleshooting

Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved.

This chapter tells you what actions to take when solving common computer problems.

Troubleshooting 6-1

Preliminary Checklist

Here are helpful hints to follow before you take further actions when you encounter any problem:

 Try to isolate which part of the computer is causing the problem.  Make sure that you turn on all peripheral devices before turning on the

computer.

 If an external device has a problem, make sure that the cable

connections are correct and secure.

 Make sure that the configuration information is properly set in the BIOS

Setup program.

 Make sure that all the device drivers are correctly installed.  Make notes of your observations. Are there any messages on the

screen? Do any indicators light? Do you hear any beeps? Detailed descriptions are useful to the service personnel when you need to consult one for assistance.

If any problem persists after you follow the instructions in this chapter, contact an authorized dealer for help.

6-2

Troubleshooting

Solving Common Problems

Battery Problems

The battery does not charge (Battery Charge indicator does not light amber).

 Make sure that the AC adapter is properly connected.  Make sure that the battery is not too hot or cold. Allow time for the

battery pack to return to room temperature.

 Make sure that the battery pack is installed correctly.  Make sure that the battery terminals are clean.

The operating time of a fully charged battery becomes shorter.

 If you often p artia lly rech arge a nd di schar ge, the battery might no t be

charged to its full potential. In itialize the battery to solve the problem. (See “Initializing the Battery Pack” in Chapter 3 for instructions.)

The battery operating time indicated by the battery meter does not match the actual operating time.

 The actual operating time can be different from the estimated time,

depending on how you are using the computer. If the actual operating time is much less than the estimated time, initialize the battery. (See “Initializing the Battery Pa ck” in Chapter 3 for instructions.)

Wireless Transmission Problems

I cannot connect to another device with wireless technology.

 Make sure that the wireless card is correctly installed.  Make sure th at th e d i sta n ce be twe en the two d evi c es ar e n o t o ver 10

meters or that there are no walls or other obstructions between the devices.

Troubleshooting 6-3

 Make sure that the other device is not in “Hidden” mode.  Make sure that devices are compatible.

Display Problems

Nothing appears on the screen.

 During operation, the screen may automatically turn off as a result of

power management. Press any key to see if the screen comes back.

 The brightness level might be too low. Increase brightness.  The display output might be set to an external device. To switch the

display bac k to th e L C D , press the Fn+F5 hot ke y or change the display through the Display Settings Properties.

The characters on the screen are dim.

 Adjust the brightness and/or contrast.

Bad dots appear on the display at all times.

 A small number of missing, discolored, or bright dots on the screen are

an intrinsic characteristic of TFT LCD technology. It is not regarded as a LCD defect.

The external monitor displays nothing.

 Make sure that the monitor is turned on.  Make sure that the monitor’s signal cable is properly connected.  Switch the display to the monitor by pressing the Fn+F5 hot key or

change the display through the Display Settings Properties.

Simultaneous display/multi-display does not work.

 Make sure that you turn on the external monitor before turning on the

computer.

 Press the Fn+F5 hot key to togg le thr ough the di splay opti ons o r cha nge

the Display Settings Properties in Windows.

6-4

Troubleshooting

DVD Drive Problems

The DVD drive cannot read a disc.

 Make sure that the disc is correctly seated in the tray, with the label

facing up.

 Make sure th at the disc is n ot dirty. C l e a n th e disc with a d isc cleanin g

kit, available in most computer stores.

 Make sure that the computer supports the disc or the files contained.

You cannot eject a disc.

 The disc is not properly seated in the drive. Manually release the disc

by inserting a small rod, such as a straightened paperclip, into the drive’s manual eject hole and pushing firmly to release the tray

ExpressCard Problems

The ExpressCard does not work.

 Make sure that the ExpressCard is correctly seated.  If the card requires an IRQ (Interrupt ReQuest), make sure that there is

one available.

The ExpressCard stops communicating properly.

 The application may have been reset when the computer is turned off

or in Sleep mode. Exit and restart the application.

Troubleshooting 6-5

Hardware Device Problems

The computer does not recognize a newly installed device.

 The device may not be correctly configured in the BIOS Setup

program. Run the BIOS Setup program to iden tify the new type.

 Make sure if any device driver needs to be installed. (Refer to the

documentation that came with the device.)

 Make sure if the device needs any jumper or switch settings. (Refer to

the documentation that came with the de vice.)

 Check the cables or power cords for correct connections.  For an external device that has its own power switch, make sure that

the power is turned on.

Hard Disk Drive Problems

The hard disk drive error message appears on the screen.

 The hard disk drive has defects. Ask your dealer for help.

The hard disk drive operations seem slow.

 The data files stored on the hard disk drive may be fragmented. Use a

tool such as Window’s Disk Defragmenter to defragment the files.

The hard disk drive in-use indicator glows without blinking.

 The data files stored on the hard disk drive may be fragmented. Use a

tool such as Window’s Disk Defragmenter to defragment the files.

Keyboard, Mouse, and Touchpad Problems

The keyboard does not respond.

 Try connecting an external keyboard. If it works, contact an

authorized dealer, as the internal keyboard cable might be loose.

6-6

Troubleshooting

Water or liquid is spilt into the keyboard.

 Immediately turn off the computer and unplug the AC adapter. Then

turn the keybo ard u pside down to drai n the liq uid ou t of the key board . Make sure to clean up any part of the spill you can get to. Though the keyboard of your computer is spill-proof, liquid will remain in the keyboard enclosure if you don’t remove it.

The numeric keypad is disabled.

 Make sure that the Num Lock is switched on. (Check if the Num Lock

Indicator glows or not.)

The external keyboard does not work.

 Make sure that the keyboard cable is properly connected.

The USB mouse does not work.

 Make sure that the mouse cable is properly connected.

The touchpad does not work, or the pointer is difficult to control with the touchpad.

 Make sure that the touchpad is clean.

LAN Problems

I cannot access the network.

 Make sure that the LAN cable is properly connected to the RJ-45

connector and the network hub.

 Make sure that the network configuration is appropriate.  Make sure that the user name or password is correct.

PC Card Problems

The PC card does not work.

 Make sure that the PC card is correctly seated.

Troubleshooting 6-7

 If the card requires an IRQ (Interrupt ReQuest), make sure that there is

one available.

The PC card stops communicating properly.

 The application may have been reset when the computer is turned off

or in Sleep mode. Exit and restart the application.

Power Management Problems

The computer does not enter Sleep or Hibernation mode automatically.

 If you have a connection to another computer, the computer does

not enter Sleep or Hibernation mode if the connection is actively in use.

 Make sure that the Sleep or Hibernation time-out is enabled.

The computer does not enter Sleep or Hibernation mode immediately.

 If the computer is performing an operation, it normally waits for the

operation to finish.

The computer does not resume from Sleep or Hibernation mode.

 The computer automatically enters Sleep or Hibernation mode when

the battery pack is empty. Do any one of the following:

 Connect the AC adapter to the computer.  Replace the empty battery pack with a fully charged one.

The computer does not enter Hibernation mode with the Fn+F12 hot keys.

 Make sure that the Hibernation function is specified for the sleep

button.

 You might be using a PC or other card that prevents the computer

from entering Hibernation mode. To enter the mode, stop the communication program and then remove the card or stop the card.

6-8

Troubleshooting

Software Problems

An application program does not work correctly.

 Make sure that the software is correctly installed.  If an error message appears on the screen, consult the software

program’s documentation for further information.

 If you are sure the operation has stop, reset the computer. (See

“Resetting the Computer” later in this chapter.)

Sound Problems

No sound is produced.

 Make sure that the volume control is not set too low.  Make sure that the computer is not in Sleep mode.  If using an external speaker, make sure that the speaker is properly

connected.

Distorted sound is produced.

 Make sure that the volume control is not set too high or too low. In

most cases, a high setting can cause the audio electronics to distort the sound.

The sound system does not record.

 Adjust the playback or recording sound levels.

The external microphone or audio device does not work.

 Make sure that the microphone is connected to the proper connector

on the computer.

 Click the speaker symbol on the taskbar and check the Windows

volume control.

 Check the volume control of your computer.

Troubleshooting 6-9

Startup Problems

When you turn on the computer, it does not respond and the Power Indicator does not light green.

 If you are using an external AC power, make sure that the AC adapter

is correctly and securely connected. If so, make sure that the electrical outlet works properly.

 If you are using the battery power, make sure that the battery is not

discharged.

When you turn on the computer, it stops after POST.

 Restart your computer.

WLAN Problems

I cannot use the WLAN feature.

 Make sure that the mini PCI-E WLAN card is correctly installed.  Make sure that the WLAN feature is turned on.

Transmission quality is poor.

 Your computer may be in an out-of-range situation. Move your

computer closer to the Access Point or another WLAN device it is associated with.

 Check if there is high interference around the environment and solve

the problem as described next.

Radio interference exists.

 Move your computer away from the device causing the radio

interference such as microwave oven and large metal objects.

 Plug your computer into an outlet on a different branch circuit from

that used by the affecting device.

 Consult your dealer or an experienced radio technician for help.

6-10

Troubleshooting

I cannot connect to another WLAN device.

 Make sure that the WLAN feature is turned on.  Make sure that the SSID setting is the same for every W L AN device in

the network.

 Your computer is not recognizing changes. Restart the computer.  Make sure that the IP address or subnet mask setting is correct.

I cannot communicate with the computer in the network when Infrastructure mode is configured.

 Make sure that the Access Point your computer is associated with is

powered on and all the LEDs are working properly.

 If the operating radio channel is in poor quality, change the Access

Point and all the wireless statio n(s) within the BSSID to another radio channel.

 Your computer may be in an out-of-range situation. Move your

computer closer to the Access Point it is associated with.

 Make sure that your computer is configured w ith the same se curity

option (encryption) to the Access Point.

 Use the Web Manager/Telnet of the Access Point to check whether it

is connec ted to the network.

 Reconfigure and reset the Access Point.

I cannot access the network.

 Make sure that the network configuration is appropriate.  Make sure that the user name or password is correct.  You have moved out of range of the network.  Turn off power management.

Troubleshooting 6-11

Getac Technology 045 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual