9. Troubleshooting
Symptom Possible Cause(s) Recommended Actions
1. Unit cannot turn on Flat/Defective
battery
1. Disconnect and re-connect
battery pack
2. Charge the lithium-ion
batteries
3. Use the alkaline battery pack
2. Abnormally high
readings after
turning on at ‘Home’
screen
Dirty water-trap lter
Incorrect calibration
gas
1. Replace water-trap lter
2. Dry the sensor module (silver cap
with black probe inlet)
3. Return to Geotechnics to
recalibrate
3. Alarms are activated
at ‘Home’ screen
Pump icon is ashing
or ‘Pump failed’
message is displayed
Pump ow failed/
blocked
1. Turn unit o
2. Replace water-trap lter, turn on
3. Check if inlet probe is blocked
4. ‘NEG’ ashing next
to VOC
Current atmosphere is
‘cleaner’ than fresh air
calibration for the VOC
sensor
1. Turn unit o & on again. Repeat
the fresh air calibration
5. Battery icon ashing Low battery 1. Charge battery or replace with
alkaline battery pack
6. ’Lamp’ ashing when
power on
PID lamp failure or low
ion concentration inside
lamp in cold environ-
ment
1. Turn unit o & on
2. Return to Geotechnics to rectify
7. Readings not
registering
Leak in the sample
train
Pump diaphragm
damaged
1. Check ow integrity
2. Return to Geotechnics to rectify
Quick Start Guide for the MulitRAE Plus
Author: Jordan Widodo Version 1.0: 1/11/2017
Page 4 of 4
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