Symptom Check Point
It doesn’t turn on.
• Check Power Supply connection.
• Check Power socket status.
• Check PoE Module Power LED status.
It’s not available to ping by
IP setting address.
If the Camera and PC’s Subnet Mask & Gateway address are
different, it’s not available to connect each other. Please set-up
same Subnet Mask & Gateway address of Camera and PC.
Then try it again.
It’s not available to find
Web-page.
Basically, built-in Web server Port number is 80. If the Camera is
installed in Firewall and can’t use Port number 80, Web service is not
available. Please find available Port number and use that.
No movement on picture
screen.
It is something wrong on network or Web server. Please check
network service what is problem and solve it. After solve the network
problem, the Camera will connect with Web server automatically. If
not, please re-start Web Browser, and access to Web server.
PoE Switch doesn’t aware
on system.
• Check the LAN cable whether is Cross type or not.
• Check the Camera Input / Output status, and PoE Switch
connection in advance. If they don’t connected correctly, please
connect them correctly.
It’s not available to see any
picture image.
• Check Power Supply connection.
• Check network status from PC to Camera.
The picture quality is poor a
nd gloomy.
• Check whether Lens is dusty or not in advance. If yes, clean
the Lens with fresh brush or fabric.
• Don’t exposed to intense light source such as direct sun-light.
Please change camera’s location & angle of incidence.
Picture colour reproduction
is wrong.
Check the Camera’s White Balance set-up menu in advance.
If it’s Auto White Balance, it will takes some little time to control
White Balance function.
The picture image flickered.
• Don’t expose to intense light source such as direct sun-light.
Please change camera’s location & angle of incidence.
• Check Settings ▶ Camera ▶ Flicker menu.
It’s not available to install
“ActiveX” on PC.
• It’s available to crash old installed ActiveX with new one.
• Please ask this problem to PC Service Center.
Where is the installed
ActiveX at PC ?
If user delete “giffx.dll” / “GoDBATL.dll files in C:/window folder, it is
available to re-install ActiveX.
Question and Answer (Q&A)