Genicom 210 User Manual
GENICOM microLaser 210 User Guide
Mar 00 Genicom Publication No. GEG-99054
ii microLaser 210 User Guide
Trademarks
The following are trademarks or registered trademarks of their respective owners. Other product names
mentioned in this manual may also be trademarks or registered trademarks of their respective owners.
Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may
also be registered in other countries. GENICOM, the GENICOM logo, are registered trademarks of GENICOM.
PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be
registered in certain jurisdictions.
Proprietary Statement
The digitally encoded software included with your microLaser 210 is Copyrighted © 2000 by GENICOM. All
Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form
or in any manner or on any media, in whole or in part, without the express written permission of GENICOM.
Copyright Notice
This manual is Copyrighted © 2000 by GENICOM, 14800 Conference Center Drive, Suite 400, Chantilly, VA
20151-3820. All Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any
other media or language, without the express written permission of GENICOM.
The specifications of your printer and the content of this publication are subject to change without prior notice.
Every attempt has been made to verify the accuracy of the content herein. Should you wish to report comments
or suggestions regarding this publication, feel free to contact:
GENICOM Corporation
ATTN: Nonimpact Technical Publications
900 Clopper Road, Suite 110
Gaithersburg, MD 20878
Publication No. GEG-99054 Genicom Mar 00
Contents
Preface 1
About this Manual 2
Scope 2
Overview 2
Printer Orientation 3
Conventions 3
About the Printer 5
Features 5
Available Configurations 6
Chapter 1 Getting Started 1-1
Safety Precautions 1-2
Handling the Printer 1-2
Package Contents 1-2
CD-ROM Contents 1-3
Printer Location Requirements 1-3
Printer Weight and Dimensions 1-3
Space Requirements 1-4
Environment 1-5
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Parts of the Printer 1-6
Optional Printer Accessories 1-9
Paper Path 1-9
Chapter 2 Using the Printer 2-1
Connecting the Printer to the AC Outlet 2-2
Turn in g Po w er On and O ff 2- 3
Connecting the Printer to the Host Computer 2-4
Parallel Port 2-4
USB Port 2-5
Selecting Print Media 2-8
Paper and Print Media To Avoid 2-8
Correct Paper Storage 2-9
Print Media Capacities 2-9
Print Media Weight, Type, and Size 2-11
Loading the Universal Paper Tray 2-11
Loading the Front Tray 2-15
Chapter 3 Understanding and Navigating the Control
Panel Menus 3-1
Control Panel Features 3-2
LCD Display 3-2
LED Indicators 3-3
Pushbuttons 3-3
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Navigating the Control Panel Menus 3-4
Menu Structure 3-6
Paper Menu 3-7
Interface Menu 3-9
PS Menu 3-10
PCL Menu 3-11
System Menu 3-13
Quality Menu 3-15
Functions Menu 3-16
Status Menu 3-17
Chapter 4 Maintaining the Printer 4-1
Upgrading Printer Firmware 4-2
Upgrading Firmware Using the Parallel Interface 4-2
Upgrading Firmware Using the Network Interface 4-2
microLaser 210 User Guide v
Replacing Printer Components 4-3
Replacing the Toner Cartridge 4-3
Replacing the Fuser 4-6
Replacing Feed Roll, Nudger Roll, and Retard Roll 4-9
Replacing the BTR Roller 4-14
Cleaning the Printer 4-17
Cleaning the Exterior 4-17
Cleaning the Interior 4-19
Moving the Printer 4-21
Moving the Printer a Short Distance 4-21
Moving the Printer a Long Distance 4-21
Storing the Printer for Long Periods of Time 4-22
Chapter 5 Troubleshooting 5-1
Installation Problems 5-2
Inoperative Printer 5-3
No Ready Message 5-3
Noise, Smoke, or Smell 5-3
Paper Jams 5-4
Clearing an E2 Paper Jam 5-6
Clearing an E3 Paper Jam 5-8
Clearing an E4 Jam 5-10
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Clearing an E7 Paper Jam 5-13
Clearing an E6 Paper Jam 5-16
Print Image Quality Problems 5-18
Other Print Image Quality Problems 5-21
Miscellaneous Problems 5-22
Printer is Inoperative 5-22
Printer Operates Erratically 5-23
Printer Makes Unusual Noises 5-24
Room Lights Dim or Flicker When Printer Starts 5-25
Printer Interferes with Nearby Radio or Television Reception 5-25
Warning Messages and Error Messages 5-26
Warning Messages 5-27
Error Messages 5-28
Chapter 6 Using the Duplexer 6-1
About the Duplexer 6-2
Major Components of the Duplexer 6-2
Installing the Duplexer 6-2
Testing the Duplexer 6-4
Solving Duplexer Problems 6-6
Interpreting Duplexer Error Codes 6-6
Installation Problems 6-6
Clearing Duplex Paper Jams 6-7
Correcting Miscellaneous Duplexer Problems 6-10
Removing the Duplexer 6-13
Chapter 7 Using the 550 Sheet Feeder 7-1
About the 550 Sheet Feeder 7-2
Major Components of the 550 Sheet Feeder 7-2
Installing the 550 Sheet Paper Feeders 7-3
Installing One Paper Feeder 7-3
Installing Two Paper Feeders 7-6
Testing the 550 Sheet Feeder 7-11
Selecting Print Media 7-11
Paper and Print Media To Avoid 7-11
Correct Paper Storage 7-11
Print Media Weight, Type, and Size 7-12
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microLaser 210 User Guide vii
Loading Print Media 7-12
Loading the A4/Letter/Legal Paper Tray 7-12
Solving 550 Sheet Feeder Problems 7-16
Interpreting Paper Feeder Error Messages 7-17
Installation Problems 7-17
Clearing an E2 Paper Jam 7-18
Correcting Miscellaneous Paper Feeder Problems 7-19
Maintaining the 550 Sheet Feeder 7-21
Replacing Feed Roll, Nudger Roll, and Retard Roll 7-21
Removing the 550 Sheet Feeder 7-26
Moving the 550 Sheet Feeder 7-29
Moving the Printer and 550 Sheet Feeder a Short Distance 7-29
Moving the Printer and 550 Sheet Feeder a Long Distance 7-29
Chapter 8 Using the Envelope Feeder 8-1
About the Envelope Feeder 8-2
Installing the Envelope Feeder 8-2
Installing the Envelope Feeder 8-2
Testing the Envelope Feeder 8-4
Selecting Print Media 8-4
Paper and Print Media To Avoid 8-5
Correct Paper Storage 8-5
Print Media Weight, Type, and Size 8-5
Loading the Envelope Feeder 8-6
Solving Envelope Feeder Problems 8-7
Envelopes Become Creased when Printing 8-7
Interpreting Envelope Feeder Error Messages 8-10
Correcting Miscellaneous Envelope Feeder Problems 8-10
Maintaining the Envelope Feeder 8-13
Cleaning the Exterior of the Envelope Feeder 8-13
8-13
Chapter 9 Using the Offset Catch Tray 9-1
About the Offset Catch Tray 9-2
Major Components of the Offset Catch Tray 9-3
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Installing the Offset Catch Tray 9-3
Removing the Offset Catch Tray 9-7
TestingtheOffsetCatchTray9-10
Solving Offset Catch Tray Problems 9-10
Interpreting Offset Catch Tray Error Messages 9-11
Installation Problems 9-11
Clearing an Offset Catch Tray Paper Jam 9-12
Correcting Miscellaneous Offset Catch Tray Problems 9-13
Maintaining the Offset Catch Tray 9-16
Cleaning the Exterior of the Offset Catch Tray 9-16
Moving the Offset Catch Tray 9-16
Moving the Offset Catch Tray a Short Distance 9-16
Moving the Offset Catch Tray a Long Distance 9-16
Chapter 10 Using the Face Up Tray 10-1
About the Face Up Tray 10-2
Major Components of the Face Up Tray 10-2
Installing the Face Up Tray 10-3
Removing the Face Up Tray 10-6
Testing the Face Up Tray 10-9
Solving Face Up Tray Problems 10-9
Interpreting Face Up Tray Error Messages 10-10
Installation Problems 10-10
Appendix A GENICOM Customer Support
and Part Numbers A-1
Sources of Support A-2
Yo u r G E N I C O M V e n d o r A - 2
Your Application Vendor A-2
Internet A-2
GENICOM Technical Support A-2
GENICOM Service A-3
GENICOM Worldwide Offices A-3
GENICOM Part Numbers A-6
Printers A-6
Paper Handling Options A-6
Network Interfaces A-6
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microLaser 210 User Guide ix
DRAM, FLASH SIMM and Hard Disk Drive Options A-7
User Publications A-7
Consumables A-7
Appendix B Safety Notes and Regulatory Compliance B-1
Safety Notes B-2
Regulatory Compliance B-2
Safety Compliance B-2
EMC Compliance B-3
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Publication No. GEG-99054 Genicom Mar 00
Preface
In this Chapter . . .
“Welcome” on page 2
“About this Manual” on page 2
“Ab ou t t he Pr i nt er ” on p ag e 5
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About this Manual
Welcome
Thank you for selecting the GENICOM microLaser 210 laser printer. This User Guide contains
important information about the operation and care of your printer. Please read this manual in its
entirety and keep it at hand for later reference.
About this Manual
Scope
This User Guide contains all of the information necessary to operate and care for your printer and
accessories. It is intended to be used with the pictorial unpacking instructions and the Installation
Guide, both included in the printer packaging. If you have not already unpacked and installed the
printer, please refer to these documents. This guide does not contain instructions for unpacking
and installing the printer.
Overview
This manual contains ten chapters and three appendixes:
Preface
The Preface contains information about this guide and about the features and aavailable configurations of the printer.
Chapter 1: Getting Started
This chapter reviews the contents of the printer packaging, explains the parts of the printer, and
describes the space and environment requirements of the printer.
Chapter 2: Using the Printer
This chapter provides information concerning the daily use of the printer, including procedures for
connecting the printer and loading print media, and guidelines for selecting print media.
Chapter 3: Understanding and Navigating the Control Panel
This chapter explains the control panel and its functions, and also demonstrates how to navigate
throughout the various menus and submenus that allow you to view and change the printer settings.
Chapter 4: Maintaining the Printer
This chapter provides information about maintaining your printer. Although the printer requires
very little maintenance, with normal daily use you will need to perform some routine maintenance
procedures, including replacing consumable items and cleaning the printer. This chapter also contains information about moving and storing the printer.
Chapter 5: Troubleshooting
This chapter describes the problems that you may encounter when using your printer, and provides
procedures for resolving the problems. This chapter also lists the warning and error messages that
appear on the control panel display.
Chapter 6: Using the Duplexer
This chapter provides all of the information necessary to install, use, and maintain the duplexer.
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microLaser 210 User Guide 3
About this Manual
Chapter 7: Using the 550-Sheet Feeder
This chapter provides all of the information necessary to install, use, and maintain the 550-sheet
paper feeder option, including procedures for cleaning the feeder and removing paper jams.
Chapter 8: Using the Envelope Feeder
This chapter provides all of the information necessary to install, use, and maintain the envelope
feeder, including procedures for removing paper jams.
Chapter 9: Using the Offset Catch Tray
This chapter provides all of the information necessary to install, use, and maintain the offset output
tray, including procedures for cleaning and removing paper jams.
Chapter 10: Using the Face Up Tray
This chapter provides all of the information necessary to install, use, and maintain the face up output tray.
Appendix A: GENICOM Customer Support and Part Numbers
This appendix directs you to sources of help and information, and also lists the part numbers for
GENICOM microLaser 210 printers, options, and consumables.
Appendix B: Safety Notes and Regulatory Compliances]
This appendix describes cautions to take when installing, transporting, or operating the printer, and
also includes the applicable regulatory compliances.
Printer Orientation
Throughout this guide, the four sides of the printer are referred to as front, rear, right, and left. The
front of the printer is the side near the control panel, and the rear of the printer is opposite the
front. The left and right sides of the printer are defined as the sides to the left and right, respectively,
of a person who is facing the front of the printer.
Conventions
This following conventions are used throughout this manual to emphasize certain procedures or
information:
NOTE: A note is a tip or extra information that may be helpful in installing or using the printer.
CAUTION: A caution message provides information that may help you avoid equipment
damage, process failure, or inconvenience. Read all caution messages carefully. GENICOM
will not be responsible for damage that results from improper use of the printer.
WARNING! A warning message indicates the possibility of personal injury if a specific procedure is not performed exactly as described in the guide. Pay close attention to these sections and read them fully to prevent possible injury. GENICOM will not be responsible for
damage that results from improper use of the printer.
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About the Printer
About the Printer
The GENICOM microLaser 210 printer uses a data modulated laser beam and conventional
dry-ink xerographic processes to produce images up to 1200dpi resolution at a paper output speed
of 21 pages per minute. The printer can accommodate both plain paper and other print media, and
feeds paper from either a main 550-sheet paper tray or from the front tray, which is designed to feed
special print media such as labels and transparencies.
There are five paper handling options available for the printer, including a Duplexer for two-sided
printing, a 550-Sheet Feeder for additional paper capacity or variety, an Envelope Feeder for printing envelopes, a Face Up Tray for additional output options, and an Offset Catch Tray to hold and
separate large print jobs. There are also six replaceable components: the Toner Cartridge; the Fuser;
and the feed, nudger, retard, and BTR rolls.
Youmayconnecttheprintertoeitheralocalcomputeroracomputernetworksystem.Application
and print driver software on the computer controls image generation and print processing. The
computer sends the electronic image to the printer, where the printer turns the electronic image
into a black and white printed image.
Features
Your laser printer has the following features:
Quality printing at a high speed
The printer has an output of 21 pages per minute with a resolution up to 1200 dpi.
Flexible use of paper sources and delivery methods
The base configuration of the printer includes one 550-sheet universal paper feeder and a
front tray. The paper feeder can be set to any size paper from postcard to 14 inch legal. The
tray can be set for print media from index card size to 14 inch legal, and also accommodates
envelopes and labels. You may also add the following paper-handling options to the printer:
additional 550-sheet Feeders, Envelope Feeder, Duplexer, Offset Catch Tray, and 100-Sheet
Face Up Tray.
Easy operation
The easy-to-read control panel display clearly shows the status of printer operation. Control
panel pushbuttons allow you to access and view printer menus, submenus, and status messages.
Single-element toner cartridge
The integrated toner cartridge contains both the toner and the photosensitive drum in a single housing, making replacement easy and convenient.
Continuous printing of up to 1750 sheets
The printer can print up to 1050 sheets unattended when the offset catch tray is installed,
and can print up to 1750 sheets attended when two 550-sheet feeders are installed and used
along with the multi bypass feeder (100 sheets).
Optional network-readiness
The network configuration of the printer includes an Ethernet Network Interface Card.
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microLaser 210 User Guide 5
About the Printer
Available Configurations
The microLaser 210 is available in the following configurations:
Standard Configuration - microLaser 210
The printer is available in the following standard configuration for table-top use:
Memory: 16MB
Resolutions: 300 x 300 dpi, 600 x 600 dpi, and 1200 x 1200 dpi
Paper Input: One 550-sheet universal paper tray for A4/Letter/Legal, and one 100-sheet front
tray for paper, transparencies, envelopes, and other non-standard print media
Paper Output: One 500-sheet face-down tray
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About the Printer
Publication No. GEG-99054 Genicom Mar 00
Getting Started
Chapter 1
In this Chapter . . .
“About this Chapter” on page 1-2
“Package Contents” on page 1-2
“Printer Location Requirements” on page 1-3
“Parts of the Printer” on page 1-6
“Optional Printer Accessories” on page 1-9
“Paper Path” on page 1-9
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Safety Precautions
About this Chapter
This chapter reviews the contents of the printer packaging, explains the parts of the printer, and
describes the space and environment requirements of the printer.
Safety Precautions
This printer is available in either of the following power specifications: 110V and 220V. The specifications that apply to your printer depend on your machine configuration. To prevent fire or shock
hazards, connect the power plug only to a properly rated power outlet.
Handling the Printer
Follow the guidelines below when lifting or moving the printer:
The printer is very heavy, and should always be lifted by two people. The weight of the
printer without paper tray, toner cartridge, and paper is about 51 lbs (23 kg). Never attempt
to lift the printer alone.
To lift the printer, have two individuals facing each other from the front and the rear of the
printer grasp the recessed areas on each side of the printer. Do not lift the printer by grasping
any area other than these recessed areas.
When lifting the printer, maintain proper lifting posture to prevent injuries.
Package Contents
Make sure that all of the items shown below are included in the printer packaging. If any items are
missing or damaged, contact your dealer.
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microLaser 210 User Guide 1-3
Printer Location Requirements
.
Printer main unit Toner Cartridge
Power Cord
microLaser 210
Electronic Library
CD-ROM
Remote Control
Software CD-ROM
550-sheet
Universal
Paper Tray
Installation Guide
CD-ROM Contents
The two CD-ROMs provided with your printer include the following contents:
microLaser 210 Electronic Library CD-ROM
The microLaser 210 Electronic Library CD-ROM contains printer drivers, software, and
documentation designed to help you fully utilize the printer, and also contains Adobe PostScript fonts that match those available on the printer.
Remote Control Software (RCS) CD-ROM
The RCS CD-ROM contains remote control software that enables your Network/System
Administrator to manage all of your network printers from a single desktop.
Printer Location Requirements
Printer Weight and Dimensions
This printer weighs approximately 51 lbs (23 kg) and should always be lifted by two people. The
dimensions of the printer are listed below.
Printer Height: 16.3 in (413 mm)
Printer Width (left to right): 16.6 in (422 mm)
Printer Depth (front to back): 17.3 in (439 mm)
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Printer Location Requirements
Space Requirements
A certain amount of space is required for proper operation of the printer and also for performing
printer maintenance and replacing consumables. Use the following figures to plan for appropriate
clearances when determining a location for your printer.
CAUTION: There is a ventilation opening on the left side of the printer. To avoid overheating
and fire hazards, be sure to leave a clearance of at least 8 inches (200 mm) between this
opening and the nearest wall or other surface.
8inches
(200 mm)
24 inches
(600 mm)
24 inches
(600 mm)
24 inches
(600 mm)
12 inches
(300 mm)
Figure 1-1: Top view of the printer.
20 inches
(500 mm)
24 inches
(600 mm)
Figure 1-2: Side view of the printer.
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microLaser 210 User Guide 1-5
Printer Location Requirements
Environment
Use the following guidelines to determine the best location for the printer:
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Parts of the Printer
Parts of the Printer
The following figures indicate the names and functions of the main parts of the printer.
Figure 1-3: Front of the Printer.
Figure 1-4: Rear of the Printer.
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To ne r Ca r tr i dg e
Integrated cartridge
contains the toner and the
photosensitive drum.
Front Cover
Provides access to the interior
of the printer. Allows you to
replace the toner cartridge or
remove jammed paper.
Figure 1-5: Internal Parts of the Printer (Front).
microLaser 210 User Guide 1-7
Parts of the Printer
Figure 1-6: Internal Parts of the Printer (Rear).
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Parts of the Printer
LCD Display
Shows error messages and other
status messages; also displays
menus, submenus, and settings.
LED Indicators
Show printer status.
Pushbuttons
Allow you to navigate through
menus, place a printer offline, or
cancel a print job.
Figure 1-7: Control Panel.
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Optional Printer Accessories
The following figure shows all of the available accessories as installed on the printer:
microLaser 210 User Guide 1-9
Optional Printer Accessories
Figure 1-8: Optional Accessories.
Paper Path
The following figure shows the path that paper travels through the printer:
1. The paper is initially fed from the front paper tray or one of the other paper trays.
2. The image is transferred from the photosensitive drum onto the paper.
3. The fuser fixes the toner permanently on the paper.
4. After passing through the duplexer, if installed, the paper is fed once more through steps (2)
and (3).
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Paper Path
5. The paper emerges onto the output tray, or the offset output tray if installed.
Figure 1-9: Paper Path.
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Using the Printer
Chapter 2
In this Chapter . . .
“About this Chapter” on page 2-2
“Connecting the Printer to the AC Outlet” on page 2-2
“Turning Power On and Off” on page 2-3
“Connecting the Printer to the Host Computer” on page 2-4
“Selecting Print Media” on page 2-8
“Loading the Universal Paper Tray” on page 2-11
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Connecting the Printer to the AC Outlet
About this Chapter
This chapter provides information concerning the daily use of the printer, including procedures for
connecting the printer and loading print media, and guidelines for selecting print media.
Connecting the Printer to the AC Outlet
Use the following procedure to connect the power cord and turn the printer on:
1. Insert the power cord into the AC connector on the rear of the printer.
2. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of
the power cord into the AC outlet.
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Turning Power On and Off
Use the following procedure to turn the printer on:
1. Turn the printer on by pressing [ I ] on the power switch on the left front of the printer.
The status message “Loading” appears on the display. This message indicates that the printer
is warming up and is not ready to print. After about 65 seconds, the status message changes
to “Ready”, indicating that the printer is ready to print.
microLaser 210 User Guide 2-3
Turni n g P o wer On an d Of f
Loading
NOTE: If an error message appears on the display after you turn the printer on, refer to “Warning
Messages and Error Messages” on page 3-2.
Ready
Use the following procedure to turn the printer off:
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
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Connecting the Printer to the Host Computer
Connecting the Printer to the Host Computer
You must connect the printer to your computer using an IEEE 1284 parallel cable or a USB cable.
These cables are user-supplied, the printer does not include either of these cables. The parallel and
USB ports can not be used simultaneously, and the default configuration of your printer has the
USB port turned off.
NOTE: When you turn the USB port on, the parallel port is automatically turned off. When you turn the
parallel port on, the USB port is automatically turned off.
Parallel Port
Theparallelportisthedefaultport.Toconnecttheprintertoyourcomputerusingtheparallel
port, simply connect the parallel cable to the parallel port on the printer, then connect the cable to
your computer. Use the following procedure to verify that the parallel port is turned on and to
change the parallel port Interface, Format,andMode settings:
1. Press the MENU buttononthecontrolpanel.
2. Press the NEXT button until the text “Interface Menu”isshownonthesecondlineofthe
display.
3. Press the SELECT button to enter the interface menu.
4. Press the NEXT button until the text “Port” is shown on the second line of the display.
5. Press the SELECT button to enter the port submenu.
6. Press the NEXT button until the text “Parallel” is shown on the second line of the display.
7. Press the SELECT button to enter the parallel submenu.
8. Verify that the second line of the display contains the text “On”, or press the NEXT button
until the text “On” is shown on the second line of the display.
9. Press the SELECT button to change the parallel setting to On. After you have pressed the
SELECT button, the first line of the control panel display should contain the text “Por t ”,
and the second line should contain the text “Parallel”.
10. Press the RETURN buttontoreturntotheinterfacemenu.Thefirstlineofthedisplay
should contain the text “Interface Menu”, and the second line should contain the text “Port”.
11. Press the NEXT button until the text “Parallel Setup” isshownonthesecondlineofthedis-
play.
12. Press the SELECT button to enter the parallel setup submenu.
13. Press the NEXT button until the text “Interpreter” is shown on the second line of the display.
14. Press the SELECT button to enter the interpreter submenu.
15. Press the NEXT button until the desired interpreter is shown on the second line of the dis-
play. The available interpreter settings include Auto Switch, PCL,andPostScript 3.
16. Press the SELECT button to select the interpreter that you specified in the previous step.
After you have pressed the SELECT button, the first line of the display should contain the
text “Parallel Setup”, and the second line should contain the text “Interpreter”.
17. Press the NEXT button until the text “Format” is shown on the second line of the display.
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