Genesys Polycom IP 330, Polycom IP 331, Polycom IP 335, SoundPoint 320 SIP, SoundPoint 321 SIP Quick Reference

Polycom® SoundPoint® IP 330/331/335 and 320/321 SIP Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc.

Polycom® SoundPoint®

IP 330/331/335 and 320/321 SIP

Quick Reference

These instructions highl ight Polycom phone
features. See your Polycom Use r Guide for
more detailed instructi ons on using soft keys,
feature keys and the phone menu.

Polycom application fir mware requirements for
each model are listed on the SIP I P Phones
information page available at the Genesys
Testlab website, http://t estlab.inin.com.

Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard
Daly City, CA 94014
Telephone/Fax [phone]

www.genesys.com

DC-012-4.0-QR17 Revised 10/27/2017

During a call

This section describes task s you can perform when you are currentl y engaged in a call. Soft key and function ke y names are in Bold. Phone number means to dial a phone numb er or an extension number.

Task

Key Sequence

Create conference call with call on hold

Current call + Call on hold (on the same line)+ Join

End call

End Call

Hold call

Hold

Park current call

Menu + 1 + 6 + orbit number + Dial OR Menu + 1 + 7 + orbit number + Dial †

Split conference into 2 calls on hold

Split

Transfer call after consulting

Trnsfer + Normal + phone number + Dial

Transfer call without consulting (blind transfer)

Trnsfer + Blind + phone number + Dial

Transfer call to another user's voicemail

Trnsfer + Blind + phone number +  + Dial

Other tasks

This section describes tasks you can perform when not currently engaged in a cal l. Soft key and function key names are in B old. Phone number means to dial a phone number or an extension num ber. Off hook means
to pick up the handset or press New Call, any line key or the headset button.

Task

Key Sequence

Access voice mail

Press the Msgs soft key and follow voice or visual prompts.

Answer call

Answer

Create conference call

Phone number + Confrnc + phone number + Confrnc

End call

End Call

Resume call

Call on hold + Resume

List all parked calls

 + 904 + Dial

List one parked call



+ 904 + orbit number + Dial

Log in or out of a phone

To log in:  + Dial + 98 + extension + password + # + 1

To log out:  + Dial + 98 + extension + password + # + 2

Menu options available on the 98 menu include: 1 - Log in, 2 - Log out, 3 - Log in to a different station,
4 - Change your status, 5 - record your agent greeting and 6 - Log in or out of queues.

Page

 + 901 + zone number + Dial

Pick up held or alerting call

(on a station to which you have access)

Off hook +  + pause + 95 + extension

Pick up group call

Off hook + Menu + 1 + 9 OR Off hook + Menu + 1 + 10 †

Pick up parked call

Off hook + Menu + 1 + 7 OR Off hook + Menu + 1 + 8 †

Place call

New Call + phone number + lift handset or press headset key

OR Phone number + Dial

OR Phone number + lift handset or press headset key

†

The lower number menu option is used for Managed IP Phones when the Call Forward feature is disabled (default setting).

The higher number menu option is used on non-managed phones or Managed IP Phones with the Call Forward feature enabled.

Polycom® SoundPoint® IP 330/331/335 and 320/321 SIP Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc.

Access voice mail

Received messages are indicat ed by a flashing Message
Waiting Indicator LED on the phone a nd a visual notification
on the display. Individual li ne indicators reflect voice
messages left on that line.

1. Press the Msgs soft key.

2. Follow voice prompts or visual prompts in the graphic
display to listen to messages .

3. (Optional) If multiple lines are in use, select a line f rom
which to retrieve messages .

Voice mail is an optional feature that requires both Interaction
Administ rator and Polycom phone configuration. Contact your
system administrator.

Create a conference call

1. Call the first party.

2. Press the Confrnc soft key to get a new line and place
the first call on hold.

3. Call the second party.

4. When second party answers, press the Confrnc soft key
again to join all parties in a c onference.

Join a conference call

Press the Join soft key t o create a conference call at any
time between an active call and a c all on hold on the same
or another line.

Split a conference call

After you establish a conferenc e call, press the Split sof t
key to place both calls on hold.

Distinctive ring

If your phone is a Managed IP Phone, your CIC
administrator can configur e distinctive ring tones f or
incoming Internal, External , and Direct Dialed calls. This
overrides Ring Type settings made on your phone.

Do Not Disturb

If your phone is a Managed IP Phone, your CIC
administrator can enable DND s ynchronization between
your phone setting and your CIC us er status.

• Press the Menu f unction key and select Features, and
then select Do Not Disturb to prevent t he phone from
ringing on incoming calls and t o set your user status to
"Do Not Disturb" or other sel ected status.

• Select Do Not Disturb again to turn DND status off on
the phone and set your user status to your last available
status or other selected st atus.

Refer to CIC client help for detai ls.

Hold and resume a call

During a call, press the Hold f unction key. The call is
placed on hold. Press Hold funct ion key or the Resume soft
key to resume the call.

Note: If multiple calls are on hol d on a single line key, use
the arrow keys to switch betwee n them, then press the
Resume soft key. Or press a li ne key to resume the first call
on hold on that line.

Page a zone

1. Get a dial tone.

2. Dial

 + 901 zone number and pres s the Dial function

key.

3. Complete page and hang up.
Tip: Zone numbers are station extensi ons, station group
extensions, user extensions , or workgroup extensions.

Park a call

You can park your currently act ive call in a specific orbit.
This places the call on hold and r emoves it from your
station.

1. During a call, press the Menu function key.

2. Select 1. Features and then 6. Park by using the arrow

keys or by typing the menu selec tion number.

3. Enter an orbit number and press the Dial function key.
Note: You can use any single digit to 9 digit number, and 10
digit numbers up to 4294967294 . Avoid orbit numbers
starting with 0 (zero). If the or bit number is already in use,
you remain connected to the call er. Repeat this procedure
and choose another orbit numbe r.

Pick up a parked call

You can pick up a parked call from any oth er station.

1. Get a dial tone by pressing the New Call soft key;

pressing a line key; picki ng up the handset; or, if using a
headset, pressing the headset key.

2. Press the Menu function key.

3. Select 1. Features and then 7. Call Pickup by using the

arrow keys or typing the menu selec tion number.

4. Enter the orbit number and press the Dial function key.

List parked calls

You can hear the details of parked c alls: orbit number, who
called, and how long the call has been on hold. Do one of
the following:

• For all parked cal ls: Press

 + 904 + Dial function key.

• For one parked call : Press

 + 904 + orbit number +

Dial function key.

Pick up a group call

You can answer a call that is ri nging on any extension in
your group by doing one of the foll owing:

1. If you are currently on a call, press the Hold key.

2. Press the Menu func tion key.

3. Select 1. Features and then 9. Group Pickup.
Note: If more than one call is ringi ng on the phones in your

group, the oldest call (the f irst to ring) is picked up.

Place a call

Use any of the following methods for placing a call:

• Lift the handset, di al a number.

• Dial a number, press the Dial function key, then li ft the

handset or press the headset key.

• With handset on hook, press the New Call soft key or

any assigned line key, dial a nu mber, then lift the
handset or press the headset key.

• Press a line key, di al a number, lift handset or press the
headset key.

Transfer a call after consulting

Before you transfer a call, you can consult the party to
whom you are transferring the cal l or you can just transfer
the call (blind transfer).

1. During a call, press the Trnsfer soft key to put the call on
hold.

2. Do one of the following:

• Press the Nor mal soft key, dial the number to whi ch

you want to transfer the call and press the Dial
function key.

• Press the Norm al soft key, then the Callers s oft key.

Use the arrow keys to choose a number from a list of
received calls and press the Di al

function key.

• Press the Nor mal soft key, then the Dir soft key. Use

the arrow keys to menu to choose a number from the
list of your contacts and press the Dial funct ion key.

3. After consulting with the party to whom you are
transferring the call, do one of the following:

• Press the Tr nsfer soft key to complete the tr ansfer.

• Press the Spli t soft key to put the first call on hol d and

keep the second call as the active c all.

Transfer a call without consulting

You can transfer a call without consulting the party to whom
you are transferring the cal l (blind transfer).

1. During a call, press the Trnsfer soft key to put the call on
hold.

2. Do one of the following:

• Press the Blind soft key, dial the number to which you

want to transfer the call and pres s the Dial function
key.

• Press the Blind soft key, then the Callers soft key.

Use the arrow keys to choose a number from a list of
received calls and press the Dial function key.

• Press the Blind soft key, then the Dir soft key. Use

the arrow keys to choose a number f rom the list of
contacts and press the Dial f unction key.

Transfer a call to voice mail

You leave a message for another CIC user or transfer your
current call directly to anot her CIC user's voice mail. Do one
of the following:

• Press

 after dialing a CIC user's extensi on number to

leave a voice mail message.

• To transfer a cal l to another CIC user's voice mai l, press

the Transfer soft key, pr ess the Blind soft key key, dial
the extension number, press

, and press the Dial

function key.

Shared Lines Appearances

Your phone can be configured to di splay secondary “lines”
for other user’s extensions. A shared line is indicated by a
different line icon.

†

If two phones share a line, an inc oming call to that number
causes both phones to ring. You c an answer a call or pick up
a call on hold on a shared line by pres sing the line button. A
call can be answered on either phon e but not both.

Calls on shared lines can be tr ansferred, put on hold, or
added to a conference.

For more information on Shared Line Appearances, see
Configuration of IC Phone Features for Polycom Phones in
the CIC Documentation Library.

† A shared line is an optional feature configured on the server
and may not be supported on your particular system. Contact
your system administrator.

Two Way Intercom Page

Your phone can be configured to w ork as intercom.‡

1. Get a dial tone.

2. Dial

 + 900 + extension and press t he Dial soft key.

• If the number dialed is not busy, the inter com call is
connected and you can start talking. (The receiving
phone may play a tone to alert the pers on called.)

• If the rec eiving phone is busy, then the call can be
sent to voicemail, transf erred, or disconnected like any
other call.

3. Complete the conversation and hang up or press

End

Call

.

‡ Intercom paging is an optional feature that must configured for both the
sending and receiving phones, users and CIC stations. It may not be supported
on your pho ne. Contact your system administrator.