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AudioCodes® 420HD SIP IP Phone Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc. All rights reserved.
AudioCodes® 420HD SIP
IP Phone
Quick Reference
These instructions highl ight AudioCodes phone
features. See your AudioCodes User Guide for
more detailed instructi ons on using soft keys,
function keys, and the phone m enu.
AudioCodes application f irmware requirements
for this model are listed on t he SIP IP Phones
information page available at the Genesys
Testlab website, http://t estlab.inin.com.
Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard
Daly City, CA 94014
Telephone/Fax (844) 274-5992
www.genesys.com
DC-012-4.0-QR26 Revised 10/27/2017
During a call
This section describes tasks you can perform when you are currently engaged in a call. Soft key names are in Bold. Function k ey names are in UPPERCASE or identified by the icon that
appears on the key. Phone number means to dial a phone number or an extension number.
Task
Key Sequence
Create conference call with call on hold
Conf + phone number + Dial + Conf.
End call
Do one of the following:
• Replace handset or .
• End.
Hold call
HOLD.
Resume call
Resume or HOLD.
Mute call
Resume muted call
Transfer call after consulting
(attended transfer)
Trans + phone number + consult with recipient + Trans.
Transfer call without consulting
(blind transfer)
Trans + phone number + Trans.
Other tasks
This section describes tasks you can perform when not currently engaged in a call. S oft key names are in Bold and function key names are in UPPERCASE or identified by the icon that
appears on the key. Phone number means to dial a phone number or an extension number.
Task
Key Sequence
Place call
Do one of the following:
• Phone number + Dial + lift handset or .
• Phone number + press the # (pound key) + lift handset or .
• Phone number + lift handset or .
• Lift handset or + phone number.
Answer call
Do one of the following:
• Lift handset or .
• Accept.
Create conference call
Phone number + Dial + Conf + phone number + Dial + Conf.
Redial previous number
REDIAL + select number + Dial.
Dial missed call
Missed + select number + Dial.
Access voice mail
VOICE MAIL + follow voice prompts to listen to message
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AudioCodes® 420HD SIP IP Phone Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc. All rights reserved.
Place a call
Use any of the following methods for placing a call:
• Enter a number, press the Dial soft key, and then lift the handset or press the key.
• Press the REDIAL function key, use the navigation control to select a recently dialed number, press the Dial soft
key, and then lift handset or press the key.
• Press the Missed soft key, use the navigation control to select the missed call, press the Dial soft key, and then
lift handset or press the
key.
Hold and resume a call
During a call, you can temporarily put the call on hold. Use the following steps to hold or resume the call:
• To place a call on hold, press the HOLD function key.
• To resume a call that is on hold, press the HOLD function key or press the Resume soft key.
Create a conference call
Use the following steps to create a conference call:
1. Place a call to the first party.
2. Press the Conf soft key to get a new line and place the first call on hold.
3. Enter the number of the second party and press Dial.
4. When the second party answers, press the Conf soft key to join all calls in a conferen ce.
• To end a conference call, replace the headset or press the
key or press the END soft key.
Access voice mail
To access voice mail and to list en to the message, use the followi ng steps:
1. Press VOICE MAIL.
2. If using multiple lines, select the line with the message.
3. To listen to the message, follow the prompts.
Voice mail is an optional feature that requires both Interaction Administrator and AudioCodes phone co nfiguration. Contact your system administrator.
Transfer a call after consulting
Before you transfer a call, you can consult the party to whom you are transferring the call (attended transfer).
1. During a call, press the Trans soft key to put the call on hold.
2. Enter the number to which you want to transfer the call and press the Dial soft key.
3. After consulting with the party to whom you are transferring the call, press the Trans soft key to complete the
transfer.
Transfer a call without consulting
You can transfer a call without consulting the party to whom you are transferring the call (blind transfer).
1. During a call, press the Trans soft key to put the call on hold.
2. Enter the number to which you want to transfer the call and press the Dial soft key.
3. When you hear the phone ring, press the Trans soft key to complete the transfer.
Note: Do not use the Do Not Disturb/ DnD soft key
The AudioCodes® 420HD SIP IP Phone natively provides the Do Not Disturb status feature which is not currently
supported by Genesys products. This feature will be supported in a future release.
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