Genesis Connected 2019, Connected 2020, Connected 2018, Connected 2017 Service Manual
NP150 G2017 A
(REV 10/5/2017)
GENESIS
CONNECTED
SERVICES
USER’S MANUAL
TABLE OF CONTENTS
Welcome to Genesis Connected Services .........................................1
Genesis Vehicle Owner Privacy Policy .........................................2
Enrolling in Genesis Connected Services ....................................3
Setting Genesis Connected Services Preferences and Alerts ....5
Genesis Connected Services Features Overview .......................7
Accessing Genesis Connected Services Features
Smart Phone Mobile Application ..........................................9
Using Genesis Connected Services in Your Car ...................11
Using Genesis Connected Services Online .........................12
In-Vehicle Wi-Fi ......................................................................13
Amazon Alexa .........................................................................13
Genesis Connected Services Features
Connected Care Package
Safety
Automatic Collision Notification and Assistance ...........14
SOS Emergency Assistance .............................................15
Enhanced Roadside Assistance ......................................16
Car Care
Monthly Vehicle Health Report .......................................17
Automatic Diagnostic Trouble Code Notification ..........18
Service Link .......................................................................18
On-Demand Diagnostics .................................................19
Driving Information ..........................................................19
Maintenance Alert ............................................................20
Remote Package
Convenience
Remote Door Unlock/Lock ..............................................22
Remote Horn/Lights ........................................................23
Remote Start with Climate Control* ...............................24
Car Finder..........................................................................26
Safeguard
Stolen Vehicle Recovery ..................................................27
Stolen Vehicle Slowdown ................................................27
Vehicle Immobilization ....................................................28
Panic Notification .............................................................28
Alarm Notification ............................................................28
Valet Alert ..........................................................................29
Geo-Fence ........................................................................29
Speed Alert .......................................................................30
Curfew Alert ......................................................................30
Guidance Package
Destination Search & Download ...........................................31
Features
accessible via
the Mobile App
www.genesismotorsusa.com
Genesis Customer Care: 844-340-9741
Genesis Roadside Assistance: 800-340-9742
Genesis
Index .........................................................................................31
* Not available on all models.
User’s Manual
Welcome to
GENESIS VEHICLE OWNER PRIVACY POLICY
GENESIS CONNECTED SERVICES
Genesis Connected Services is a dynamic, connected car technology
that allows Genesis vehicles to send—and receive—important and
useful information.
The system uses an enhanced cellular network, with automatic roaming,
that optimizes connections and prioritizes emergency requests. In your
vehicle, Genesis Connected Services uses voice-response technology,
with the addition of GPS and a live assistance team for selected needs.
With Genesis Connected Services you get:
• Automatic emergency assistance, in the unfortunate event
of a collision.
• The convenience of Destination Search & Download,
as well as the ability to remotely operate various vehicle features.
• The peace of mind that comes with in-vehicle, on-demand
diagnostics, and more.
In addition, selected features incorporate notifications
of text messaging or email.
Please note that selected Genesis Connected Services features
and notifications require that you first input information or set
preferences online
Overview, pages 7-8.)
An available smart phone mobile app gives you direct access to selected
Remote features such as Remote Start with Climate Control* and
Remote Door Lock/Unlock.
NOTICE: THIS VEHICLE MAY UTILIZE 3G WIRELESS TECHNOLOGY, WHICH
IS EXPECTED TO NO LONGER FUNCTION AFTER 2022. YOUR VEHICLE
WILL BE UNABLE TO CONNECT TO GENESIS CONNECTED SERVICES
AFTER 2022 AND MAY NOT BE UPDATED TO SUPPORT
OTHER TECHNOLOGIES.
. (See Genesis Connected Services Features
via your choice
Your Genesis vehicle may be equipped with technologies and
services that use information collected, generated, recorded or
stored by the vehicle. Genesis has created a Vehicle Owner Privacy
Policy to explain how these technologies and services collect, use,
and share this information.
You may read our Vehicle Owner Privacy Policy on the GenesisMotorsUSA.
com website at http://www.genesismotorsusa.com/privacy-policy.html. If
you would like to receive a hard copy of our Vehicle Owner Privacy Policy,
please contact our Customer Care Center at:
Genesis Customer Care
P.O. Box 20850
Fountain Valley, CA 92728-0850
Genesis Customer Care: 844-340-9741
Genesis Roadside Assistance: 844-340-9742
customercare@genesismotorsusa.com
Hours of operation:
Genesis Customer Care and Genesis Connected Services
Monday - Friday 5:00 AM - 7:00 PM PST
Saturday and Sunday 6:30 AM - 3:00 PM PST (English)
Korean and Spanish
Monday - Friday 6:30 AM - 3:00 PM PST
Genesis Connected Services Safety and Security 24/7/365
* Not available on all models.
1 I Genesis Connected Services User’s Manual Genesis Connected Services User’s Manual I 2
Genesis
ENROLLING IN GENESIS CONNECTED SERVICES
Enrollment begins with creating an account on MyGenesisUSA.com,
the Genesis owner website that you can use to access your
Genesis Connected Services preferences as well as a number of
other ownership tools.
You can do this at your Genesis retailer or at home.
If you have not done so already, go to MyGenesisUSA.com
and select “register”.
On the REGISTRATION screen, you will provide basic information about
you and your vehicle that will be automatically populated into your
Genesis Connected Services Enrollment and Preferences screens. Please
note that you will need your Vehicle Identification Number (VIN) to
complete this step.
After the enrollment process, you can learn about all the
Genesis Connected Services features and the associated packages—
at MyGenesisUSA.com, and try them during your
free trial periods. In order to set up feature preferences, log on to your
Genesis Conneted Services account on MyGenesisUSA.com.
Three Genesis Connected Services Packages
Genesis Connected Services come in three packages:
Connected Care
• Safety:
– Automatic Collison Notification and Assistance
– Enhanced Roadside Assistance
– SOS Emergency Assistance
• Car Care:
– Driving Information
– On-Demand Diagnostics
– Maintenance Alert
– Service Link
– Automatic Diagnostics Trouble Code Notification
– Monthly Vehicle Health Report
Remote
• Remote Service:
– Remote Door Lock/
Unlock
– Remote Horn/Lights
– Remote Start with
Climate Control
– Car Finder
*
**
– Parking Meter Reminder
• Vehicle Safeguard:
– Stolen Vehicle
Recovery
– Stolen Vehicle
Slowdown
– Vehicle
Immobilization
**
– Alarm Notification
– Panic Notification
• Vehicle Safeguard Alerts:
– Valet Alert
– Geo-Fence
– Speed Alert
– Curfew Alert
Guidance***
• Destination Search & Download
• Destination Send-to-Car
Purchasing Packages
Owners can subscribe to Genesis Connected Services packages in the
following groupings after applicable complimentary or trial periods:
• Connected Care
• Connected Care + Remote + Guidance
• Connected Care + Remote
• Connected Care + Guidance
*Only available on models equipped with factory-install navigation system.
Genesis
Cancelling Packages
When selling or trading in your vehicle, you are entitled to a refund of any
unused portion of your subscription. Please call Genesis Customer Care
844-340-9741 to cancel your subscription.
* Not available on all models. ** Available via Mobile App only.
***Only available on models equipped with factory install navigation system.
Genesis Connected Services User’s Manual I 43 I Genesis Connected Services User’s Manual
SETTING GENESIS CONNECTED SERVICES
PREFERENCES AND ALERTS
1. To get started with Genesis Connected Services, log on to
MyGenesisUSA.com and select Connected Services in the side
menu or on the footer.
2. Selecting Preferences and Alerts
This is where the rubber hits the road – where you are able to select,
activate, adjust and control the settings for the Genesis Connected
Services system in your Genesis. Explore everything! You might be
surprised at how easy to use – and practical – many of these amazing
features are:
• Add Secondary Drivers
• Add Emergency Contacts
• Update Genesis Connected Services PIN
• Set Notifications
• View Monthly Vehicle Health Report
• Activate Remote Features
• Destination Send-to-Car
• Geo-Fence
• Speed Alert
• Curfew Alert
Genesis Connected Services Home page
*
Setting or Changing Your Personal Identification Number (PIN)
To protect your vehicle and your privacy, many Genesis Connected
Services features—and the Smart Phone Mobile App—require a secure
Personal Identification Number (PIN) to allow activation. You will set your
PIN during the Genesis Connected Services enrollment process.
To change your PIN, visit My Account and select My Profile.
• Select Account Security.
• Input your Genesis Owner site account password, create a new PIN
and keep a record of it for later reference.
• Your PIN should not begin with a zero (0).
Personal Identification Number (PIN) Preferences screen
*Only available on models equipped with factory-install navigation system.
Genesis
Genesis Connected Services User’s Manual I 65 I Genesis Connected Services User’s Manual
GENESIS CONNECTED SERVICES
FEATURES OVERVIEW
Preferences Access to Feature
Website Mobile App
In-Vehicle
Display Mirror Button
CONNECTED CARE
Auto Diagnostic Trouble Code
Notification
Automatic Collision Notification
(ACN)
X X
3
X
1
Driving Information X
Enhanced Roadside Assistance X
Maintenance Reminder
6
X X
Monthly Vehicle Health Report X
On-Demand Diagnostics X
Service Link X
3
SOS Emergency Assistance X X X
REMOTE
Alarm Notification X
Vehicle Safeguard Alerts
6
Curfew Alert X
Geo-Fence X
Speed Alert X
Valet Alert X
Car Finder
Parking Meter Reminder X
Remote Door Unlock / Lock X
Remote Horn & Lights X
Remote Start with Climate
4
Control
Stolen Vehicle Recovery X
Stolen Vehicle Slowdown X
Vehicle Immobilization X
GUIDANCE
6
X
5
5
5
Destination Search & Download X X
Destination Send-to-Car X
Access to Feature
Notifications and Messages
Website Mobile App Text Messaging Email Notification History
X X X
X X X
1
X X
X X X X
X X X
1
X
1
X X
X X X
X X X
X X X
X X X
X X X
2
X
X X X
X X
X X X X X
X X X X X
X X X X X
X X
1) Live Agent Assistance
2) Within 1 mile radius
3) Option to schedule service is provided following an Auto DTC occurrence
4) Remote Start is only available for Push Button Start-equipped vehicles with an
AutomaticTransmission or Dual Clutch Transmission (DCT). Remote Climate
Control requires Fully Automatic Temperature Control.
Features and Packages are subject to change.
Genesis
5) Access to all Genesis Connected Services services will remain unavailable while
the vehicle is in Stolen Vehicle Recovery mode
6) Only available on models equipped with factory-install navigation system
Genesis Connected Services User’s Manual I 87 I Genesis Connected Services User’s Manual
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