Genesis 19my 2019 Owner's Manual

usa usa
2019 Owner’s HandbOOk & warranty InfOrmatIOn
PrIntIng : feb 06, 2018 PublIcatIOn nO. : nag-180206 PrInted In kOrea
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Retain this Owner’s Handbook in your glovebox for reference relative to Consumer and Warranty Information.
OWNER INFORMATION CHANGES:
* If you change your address or if you are the second or subsequent
owner of your GENESIS, please complete the Owner Information Change Card in the front of this handbook.
FOR YOUR CONVENIENCE:
Tel.
Your Salesperson is:
Tel.
Your Service Manager is:
Tel.
Your Parts Manager is:
SPEEDOMETER REPLACEMENT:
Speedometer replaced on with miles on the odometer.
Dealer Code: Name:
(Date)
Warranty Start Date:
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Retailer of Genesis Branded Products Signature:
OWNER INFORMATION CHANGE CARD
If you have changed your address or if you are the second or subsequent owner of your Genesis, please notify us immediately by completing and mailing this owner information change card to:
Genesis Customer Care PO Box 20850 Fountain Valley, CA 92728
Check one:
Change of Ownership
Change of Address
I no longer own this automobile as of __/__/____ It was:
Exported
Destroyed
Sold
Stolen
NEW OWNER INFORMATION
LAST NAME FIRST M.I.
MAIL ADDRESS: NUMBER STREET
CITY/TOWN STATE
- -
TELEPHONE NUMBER
VEHICLE IDENTIFICATION: The VIN is located on the driver’s side of the dash.
VEHICLE IDENTIFICATION NUMBER
Home Work Cell
CIRCLE
SIGNATURE
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Miss Ms. Mrs. Mr.
CIRCLE
APT.
ZIP CODE
ODOMETER READING
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TABLE OF CONTENTS
OWNER INFORMATION CHANGE CARD ...............................................................................................................................1
SECTION 1 OWNER INFORMATION .............................................................................................................................. 4
SECTION 2 GENESIS ROADSIDE ASSISTANCE PROGRAM .......................................................................................... 5
SECTION 3 CONSUMER INFORMATION .......................................................................................................................8
GENESIS WARRANTY INFORMATION .................................................................................................................................. 11
GENESIS SUMMARY OF WARRANTY COVERAGE ............................................................................................................... 12
* SECTION 4 GENESIS NEW VEHICLE LIMITED WARRANTY ................................................................................................. 13
* SECTION 5 GENESIS POWERTRAIN LIMITED WARRANTY (ORIGINAL OWNER)............................................................... 18
* SECTION 6 GENESIS ANTI-PERFORATION LIMITED WARRANTY ...................................................................................... 20
* SECTION 7 EMISSION DEFECT WARRANTY - FEDERAL VEHICLE ...................................................................................... 22
* SECTION 8 EMISSION PERFORMANCE WARRANTY - FEDERAL VEHICLE ........................................................................ 23
5 YEAR / 60,000 MILE EMISSION WARRANTY PARTS - FEDERAL VEHICLE .................................................25
* SECTION 9 EMISSION CONTROL SYSTEMS WARRANTY - CALIFORNIA VEHICLE .......................................................... 30
5 YEAR / 60,000 MILE EMISSION WARRANTY PARTS - CALIFORNIA VEHICLE ...........................................33
* SECTION 10 REPLACEMENT PARTS AND ACCESSORIES LIMITED WARRANTY ................................................................ 38
MAINTENANCE RECORD .......................................................................................................................................................41
* FOR ROADSIDE ASSISTANCE CALL 844-340-9742 (See page 5 for details)
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SECTION 1 OWNER INFORMATION
SECTION 1
GENESIS BRANDED VEHICLE OWNER PRIVACY POLICY
Your Genesis branded vehicle may be equipped with technologies and services that use information collected, generated, recorded or stored by the vehicle. We have created a Vehicle Owner Privacy Policy to explain how these technologies and services collect, use, and share this information.
You may read our Vehicle Owner Privacy Policy on the Genesis.com website at: https://www.genesis.com/us/en/owners­privacy-policy.html. If you would like to receive a hard copy of our Vehicle Owner Privacy Policy, please contact Customer Care at:
GENERAL INFORMATION
This handbook describes the consumer information and warranties relating to your new Genesis branded vehicle.
Please read this handbook carefully to familiarize yourself with the type of service which you are entitled to under each of the warranties applicable to your new Genesis branded vehicle.
To familiarize yourself with your new Genesis branded vehicle, we suggest you also review the maintenance requirements and operational features described in your Owner’s Manual.
Genesis Customer Care PO Box 20850 Fountain Valley, CA 92728 844-340-9741 CustomerCare@GenesisMotorsUSA.com
Genesis Customer Care representatives are available Monday through Friday, between the hours of 5:00 AM and 7:00 PM PST and Saturday and Sunday between 6:30 AM and 3:00 PM PST (English). For Customer Care assistance in Spanish or Korean, representatives are available Monday through Friday between 6:30 AM and 3:00 PM PST.
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PRE-DELIVERY INSPECTION
To ensure your satisfaction and long term enjoyment of your new Genesis branded vehicle, your selling dealer has inspected and conditioned your vehicle to Genesis recommended inspection and pre­delivery procedure standards.
PERIODIC INSPECTION AND MAINTENANCE
Regular inspection and maintenance by skilled Genesis technicians are the key to more efficient operation of the vehicle. This inspection and maintenance must be carried out in accordance with the recommendations given in your Genesis Owner’s Manual.
SECTION 2 GENESIS ROADSIDE ASSISTANCE PROGRAM
SECTION 2
GENESIS ROADSIDE ASSISTANCE PROGRAM
The Genesis Roadside Assistance Program reflects our commitment to your complete satisfaction with the Genesis ownership experience. It is available to you in all 50 states and Canada, 24 hours a day, 365 days a year.
TO RECEIVE ASSISTANCE CALL 844-340-9742
A toll-free call to the Genesis Roadside Assistance line will provide you with assistance for various Roadside Events. See “Coverage” section for details on program coverage. To receive Roadside Assistance, call the Genesis Roadside Assistance Program phone number, and provide a representative with the following:
60 MONTHS/UNLIMITED MILES COVERAGE
Roadside Assistance is provided on all new 2019 model Genesis branded vehicles from the date the vehicle is delivered to the first retail buyer or otherwise put into use (in-service date), whichever is earlier, for a period of 60 months/unlimited miles.
o Your Name o Vehicle Identification Number (VIN) located on the driver’s side
dashboard o Vehicle Mileage o Vehicle Location o Description of your vehicle’s problem
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SECTION 2 GENESIS ROADSIDE ASSISTANCE PROGRAM
SECTION 2
COVERAGE
The Genesis Roadside Assistance Program provides you with the following services:
o National Retailer of Genesis Branded Products Locator Service
provides you with the location or phone number of Authorized Retailers of Genesis Branded Products or Authorized Service Facilities in the United States.
o Roadside Events are defined as either:
1. Towing: Transport for your vehicle to the nearest Authorized Retailer of Genesis Branded Products or Authorized Service Facility, in the unlikely event your vehicle is inoperable, or
2. Roadside Services:
- Dead Battery/Jump Start
- Flat Tire Change (except vehicles that have been supplied with the Tire Mobility
Kit instead of a spare tire)
- Lock out service (keys locked in car)
- Gas delivery (up to three gallons, where permissible, at no
charge when you run out)
o If your vehicle has been diagnosed by an authorized Retailer of
Genesis Branded Products and if the reason for the disablement is a warrantable issue, please contact Genesis Customer Care's toll-free number at 844-340-9741 to request reimbursement.
o Examples of non-warranty-related tows would include accidents or
any other tow incident that is not the result of a defect in materials or workmanship.
o Trip Interruption Benefit: In the event a warrantable mechanical
disablement occurs more than 150 miles away from home, and your vehicle is disabled overnight due to a repair in process, Genesis Roadside Assistance will reimburse you for reasonable expenses for meals, lodging, or alternate transportation. Trip Interruption Benefit is limited to $200 per day, subject to a five day maximum limit per incident.
o Incidental or Consequential Damages, including without limitation,
Loss of Time, Inconvenience, Loss of Use of the vehicle, or Commercial Loss are not covered under this Program.
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SECTION 2 GENESIS ROADSIDE ASSISTANCE PROGRAM
SECTION 2
EXCLUSIONS
Roadside Assistance is not available for off-road conditions, or conditions manifesting themselves off-road. To receive service, the vehicle must be accessible from a publicly maintained road.
Roadside Assistance is NOT A WARRANTY. For a description of the warranty covering your 2019 Genesis, see the Genesis New Vehicle Limited Warranty Section of the Owner's Handbook. Roadside Assistance is a limited service, provided to you to help minimize any unforeseen vehicle operation inconvenience.
The Genesis Roadside Assistance Program does not include reimbursement for any costs/charges for repairs, parts, labor, property loss or any other expense incurred as a result of accident/collision, vehicle abuse, racing, vandalism or other items not covered by the Genesis New Vehicle Limited Warranty. Also excluded are services for snow tires, repair to studs, mounting or demounting of snow chains, and any fines, fees or taxes associated with impound towing as a result of any actual or alleged violation of any law or regulation.
Genesis Motor America (GMA) reserves the right to limit services or reimbursement to any owner or driver when, in our judgment, the claims are excessive in frequency or type of occurrence.
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SECTION 3 CONSUMER INFORMATION
SECTION 3
GENESIS CONSUMER ASSISTANCE PROCESS
We are dedicated to achieving the highest level of consumer satisfaction with our product through quality design and workmanship and customer service. Your Authorized Retailer of Genesis Branded Products is in the best position to assist you with your sales, service or parts needs. In the event you have a concern with your vehicle, being able to provide the information below will be helpful in seeking assistance:
- Name and address
- Vehicle model and model year
- Date of purchase
- Vehicle Identification Number (a 17-Digit number found on driver’s side dashboard)
- Current mileage
- Selling and servicing dealer
- Service history of your vehicle
- Brief description of concern
- Day/evening telephone number
- What you are seeking
We recommend you use the following steps to resolve your vehicle's performance or servicing concerns:
1) First, speak to the Service Advisor at the dealership. This person is in the best position to respond to your concerns.
2) Should you require additional assistance, speak with the Service Manager or General Manager at the dealership.
3) After consulting with your dealership, if you feel additional clarification or help is needed, write or call Genesis Customer Care:
Genesis Customer Care
PO Box 20850
Fountain Valley, CA 92728
844-340-9741
CustomerCare@GenesisMotorsUSA.com
Genesis Customer Care representatives are available Monday through Friday, between the hours of 5:00 AM and 7:00 PM PST and Saturday and Sunday between 6:30 AM and 3:00 PM PST (English). For Customer Care assistance in Spanish or Korean, representatives are available Monday through Friday between 6:30 AM and 3:00 PM PST. They are prepared to answer any questions regarding your Genesis branded vehicle and may also provide assistance in getting your concern resolved through the dealership.
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SECTION 3 CONSUMER INFORMATION
SECTION 3
ALTERNATIVE DISPUTE RESOLUTION
Our internal consumer assistance process will make every effort to resolve every customer concern in a satisfactory manner. We realize, however, that mutual agreement on some issues may not be possible. To ensure that you have had an opportunity to have your concern fully reviewed, Genesis Motor America an Alternative Dispute Resolution (arbitration) program. We offer the program through:
BBB AUTO LINE Alternative Dispute Resolution Division Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard, Suite 600 Arlington, Virginia 22201 1-800-955-5100
This service is provided at no cost to you and is part of our effort to provide you with an impartial third-party organization to equitably resolve your concerns.
AUTO LINE will perform arbitration services on disputes involving Genesis branded vehicles with an alleged nonconformity, defect, or deficient warranty performance, as may be required by state or federal law.
NOTE: If your state law requires written notification to the manufacturer please write:
Genesis Customer Care PO Box 20850 Fountain Valley, CA 92728 844-340-9741 CustomerCare@GenesisMotorsUSA.com
To begin the Alternative Dispute Resolution (arbitration) process, simply call the Council of Better Business Bureaus at 1-800-955-5100 and you will be sent a Customer Claim Form, along with a handbook describing how BBB AUTO LINE works. Time and mileage limitations may apply. Please refer to the Owner’s Handbook Supplement for additional information regarding eligibility requirements in your state.
IMPORTANT: You must use BBB AUTO LINE prior to seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act ("the Act"), except in Georgia, although that option is still available to you. However, if you choose to seek remedies that are not created by the Act, you are not required to use BBB AUTO LINE, although that option is still available to you. You must also use BBB AUTO LINE if you are seeking remedies under the "Lemon Laws" of your state if your state statute requires you to do so.
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SECTION 3 CONSUMER INFORMATION
SECTION 3
A decision should be rendered within 40 days of AUTO LINE’s receipt of your properly completed Customer Claim Form. BBB will mail you a copy of the arbitrator’s decision and if you accept the decision, all parties must comply with the decision within the time limits (performance date) set by the arbitrator. Approximately two weeks after the "performance date," BBB will contact you to verify that the arbitrators’ decision has been completed.
AUTO LINE’s decisions do not include attorney’s fees, civil penalties, punitive damages, multiple damages or consequential damages other than incidental damages which you may be entitled to under law.
If you reject the decision of the arbitrator you may pursue other legal remedies under state or federal law; the company will not be obligated to perform any part of the decision. Depending on federal or state law, the decision may or may not be introduced as evidence by the consumer or the company in any civil court action relating to any matter that has been resolved in your arbitration hearing and BBB involvement in the case will end as well.
Important: Please refer to the first page of the Genesis New Vehicle Limited Warranty for more important information regarding alternative dispute resolution and other legal remedies available to you.
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Genesis Warranty Information
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GENESIS SUMMARY OF WARRANTY COVERAGE
1 2 3 4 5 6 7 8 9 10
New vehicle
Adjustments
Air Conditioner Refrigerant Charge
Paint
Radio, CD/DVD Player,
Navigational system, Bluetooth
Battery
Powertrain
Anti - Perforation
Emissions - Federal
Emissions - Federal Specific Components
Emissions - California
Emissions - California Specific Components
Replacement Parts
ACCESSORIES
Original Owner 10 Years/100,000 Miles, Second and subsequent Owner(s) 5 Years/60,000 Miles
Specific components, see "Emission Warranty Parts - Federal Vehicle", NOTE1, page 25
Specific components, see "Emission Warranty Parts - California Vehicle", NOTE1, NOTE2, NOTE3, page 33
5 YEARS/60,000 MILES
1 YEAR/12,000 MILES
1 YEAR/UNLIMITED MILEAGE
3 YEARS/36,000 MILES
5 YEARS/60,000 MILES
3 YEARS/36,000 MILES
5 YEARS/60,000 MILES 10 YEARS/100,000 MILES (ORIGINAL OWNER)
7 YEARS/UNLIMITED MILEAGE
5 YEARS/60,000 MILES (or up to first required scheduled maintenance, whichever occurs first)
8 YEARS/80,000 MILES
5 YEARS/60,000 MILES (or up to first required scheduled maintenance, whichever occurs first)
8 YEARS/80,000 MILES OR 7 YEARS/70,000 MILES
1 YEAR/12,000 MILES
1 YEAR/UNLIMITED MILEAGE
YEARS
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SECTION 4 GENESIS NEW VEHICLE LIMITED WARRANTY
SECTION 4
WARRANTOR
This warranty is provided by Genesis Motor America for Genesis branded vehicles pursuant to the limited warranties described in this Owner's Handbook.
LIMITATIONS
Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of these written warranties, except where the duration of implied warranties is limited by state law in which case the state law duration limit shall apply. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
These stated warranties give you specific legal rights. You may have other rights, which vary from state to state depending upon applicable state law. INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF TIME, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, OR COMMERCIAL LOSS ARE NOT COVERED UNDER THIS WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
ALTERNATIVE DISPUTE RESOLUTION
If a dispute arises regarding your warranty coverage, please follow the steps described under the "Consumer Information" section of this handbook. To ensure that you have had an opportunity to have your concern fully reviewed, we provide an Alternative Dispute Resolution (arbitration) program that is offered through:
BBB AUTO LINE Alternative Dispute Resolution Division Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard, Suite 600 Arlington, VA 22201 1-800-955-5100
Important: You must use BBB AUTO LINE prior to seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act ("the Act"), except in Georgia although that option is still available to you. However, if you choose to seek remedies that are not created by the Act, you are not required to use BBB AUTO LINE, although that option is still available to you. You must also use BBB AUTO LINE if you are seeking remedies under the “Lemon Laws” of your state if your state statute requires you to do so. Please consult the "Consumer Information" section of this handbook and the Owner’s Handbook Supplement for more information about the BBB AUTO LINE program. Time and mileage limitations may apply. Please refer to the Owner’s Handbook Supplement for additional information regarding eligibility requirements in your state.
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