General Electric SPBD880JMG Use & Care
As an ENERGY STAR®partner,
GE has determined that this
product meets the E
NERGY STAR
®
guidelines for energy efficiency.
ge.com
Pedestals
Profile SmartDispense
™
175D1807P610 49-90342-1 03-08 JR
La section française commence à la page 25
La sección en español empieza en la página 45
Safety Instructions . . . . . . . . . . . . . . 2, 3
Operating Instructions
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5–8
Using the SmartDispense
™
Pedestal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Installation Instructions . . . . . .12–14
Attach Hose Connectors and
Electric Connectors . . . . . . . . . . . . . . . . . . . .14
Finalize the Installation . . . . . . . . . . . . . . . .14
Install the Pedestal
to the Washer . . . . . . . . . . . . . . . . . . . . . . . . .13
Level the Washer . . . . . . . . . . . . . . . . . . . . . .13
Prepare the Pedestal . . . . . . . . . . . . . . . . . .13
Preparing to Install Your Pedestal . . . . . .12
Reinstall the Drawer . . . . . . . . . . . . . . . . . . .13
Remove the Leveling Legs . . . . . . . . . . . . .12
Remove Shipping Screws . . . . . . . . . . . . . .13
Troubleshooting Tips . . . . . . . . . .15–16
Consumer Support
Product Registration (Canada) . . . . . 19, 20
Product Registration (U.S.) . . . . . . . . . 17, 18
Service Telephone Numbers . . Back Cover
Warranty (Canada) . . . . . . . . . . . . . . . . . . . 22
Warranty (U.S.) . . . . . . . . . . . . . . . . . . . . . . . 21
Piédestals
Profile SmartDispense
™
Pedestales
Profile SmartDispense
™
Model SPBD880
Write the model and serial
numbers here:
Model # __________________
Serial # __________________
You can find them on a label on the side of
the washer.
Owner’s Manual &
Installation Instructions
Manuel d’utilisation
et d’installation
Manual del propietario
e instalación
■ Install or store where it will not be exposed
to temperatures below freezing or exposed
to the weather, which could cause permanent
damage and invalidate the warranty.
■ Properly ground washer to conform with all
governing codes and ordinances. Follow details
in Installation Instructions.
■ This appliance must be grounded. In the event
of malfunction or breakdown, grounding will reduce
the risk of electric shock by providing a path of
least resistance for electric current. The washer
is equipped with a cord having an equipmentgrounding conductor and a grounding plug.
The washer plug must be plugged into an
appropriate outlet that is properly installed
and grounded in accordance with all local
codes and ordinances.
WARNING: Improper
connection of the equipment-grounding conductor
can result in a risk of electric shock. Check with a
qualified electrician or serviceman if you are in doubt
as to whether the appliance is properly grounded.
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
WARNING!
For your safety, the information in this manual must be followed to minimize the risk
of fire or explosion, electric shock, or to prevent property damage, personal injury, or
loss of life.
The instructions in this manual and all other literature included with this washer are
not meant to cover every possible condition and situation that may occur. Good, safe
practices and caution
MUST be applied when installing, operating, and maintaining
any appliance.
WATER HEATER SAFETY
Under certain conditions, hydrogen gas may be produced in a water heater that has not been used for two weeks
or more. Hydrogen gas can be explosive under these circumstances.
If the hot water has not been used for two weeks or more, prevent the possibility of damage or injury by turning
on
all hot water faucets and allowing them to run for several minutes. Do this before using any electrical
appliance
which is connected to the hot water system. This simple procedure will allow any built-up hydrogen
gas to escape. Since the gas is flammable, do not smoke or use an open flame or appliance during this process.
PROPER INSTALLATION
This pedestal must be properly installed and located in accordance with the Installation Instructions before it is used.
■ Keep the area underneath and around your
appliances free of combustible materials such as
lint, paper, rags and chemicals.
■ Do not leave the washer door open. An open door
could entice children to hang on the door or crawl
inside the washer.
■ Close supervision is necessary if this appliance is
used by or near children. Do not allow children to
play on, with or inside this or any other appliance.
YOUR LAUNDRY AREA
2
Consumer Support
Troubleshooting Tips
Operating Instructions
Safety Instructions
Installation
Instructions
3
Consumer Support
Troubleshooting Tips
Operating InstructionsSafety Instructions
Installation
Instructions
■ Do not wash articles that have been previously
cleaned in, washed in, soaked in or spotted
with gasoline, dry-cleaning solvents or other
flammable or explosive substances, as they give
off vapors that could ignite or explode.
■ Do not add gasoline, dry-cleaning solvent or other
flammable or explosive substances to the tanks.
These substances give off vapors that could ignite
or explode.
■ Never reach into drawer while the washer is
moving. Wait until the machine has completely
stopped before opening the drawer.
■ Do not store liquid chlorine bleach in tanks.
Use manual flow-through dispenser on the
washing machine for dispensing chlorine bleach.
■ Do not refill tanks with different brands or
concentrations of liquid HE (High Efficiency)
detergents and concentrated liquid fabric
softeners, as this could cause the fluids
to congeal and lead to blockage of
the SmartDispense system.
■ Remove and wash tanks thoroughly before
using a different brand or concentration
of liquid HE (High Efficiency) detergent
and concentrated liquid fabric softener.
■ Do not slam the pedestal drawer closed. This
could result in damage to the SmartDispense
system.
■ Never attempt to operate this appliance
if it is damaged, malfunctioning, partially
disassembled, or has missing or broken parts,
including a damaged cord or plug.
■ To minimize the possibility of electric shock,
unplug this appliance from the power supply
or disconnect the washer at the building’s
distribution panel by removing the fuse
or switching off the circuit breaker before
attempting any maintenance or cleaning.
NOTE: Pressing the power button does NOT
disconnect the appliance from the power supply.
■ Do not tamper with controls.
■ Do not repair or replace any part of the appliance
or attempt any servicing unless specifically
recommended in the owner’s manual or in
published user-repair instructions that you
understand and have the skill to carry out.
WHEN USING THE SMARTDISPENSE™PEDESTAL
READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY.
SAVE THESE INSTRUCTIONS
Use this
appliance
only for its
intended
purpose as
described in
this Owner’s
Manual.
ge.com
About the washer control panel.
4
You can locate your model number on a label on the side of the washer.
When you use SmartDispense, it will automatically distribute detergent and fabric softener according to the soil level,
water hardness and load size detected.
Consumer Support
Troubleshooting Tips
Operating Instructions
Safety Instructions
Installation
Instructions
1
1
Power
Press to turn on the display. If the display is active, press to put the washer into standby mode.
NOTE: Pressing POWER does not disconnect the appliance from the power supply.
2
3
Consumer Support
Troubleshooting Tips
Operating Instructions
Safety Instructions
Installation
Instructions
About the SmartDispense™pedestal features. ge.com
SmartDispense
The SmartDispense feature allows you to set your liquid
HE (High Efficiency) detergent and/or softener dispensing
preferences for your load. This feature can be used with
any wash cycle, except for Rinse & Spin, Drain & Spin and
Washer Cleaning cycles.
To use SmartDispense:
1. Select your desired Wash Cycle.
2. Press the SMART DISPENSE button
(button will light up when it is on).
3. Use the left and right arrows to select
which tank your liquid HE (High Efficiency)
detergent is located in (or choose “off” if
you do not want to dispense detergent).
4. Press ENTER to select liquid HE
(High Efficiency) detergent container.
5. Use the left and right arrows to select
liquid HE (High Efficiency) detergent
concentration (located on your liquid
HE [High Efficiency] detergent bottle).
6. Press ENTER to select detergent
concentration.
7. Use the left and right arrows
to select how much liquid HE
(High Efficiency) detergent you
would like to dispense (“Norm”
corresponds to a standard dose).
NOTE: When you use SmartDispense, it will
automatically distribute detergent and fabric
softener according to the soil level, water
hardness and load size detected.
8. Press ENTER to select liquid HE
(High Efficiency) detergent dispense level.
9. Use the left and right arrows
to select whether you would like
to use fabric softener.
10. Press ENTER to select softener.
11. Use the left and right arrows to select how
much softener you would like to dispense
(“Norm” corresponds to a standard dose).
12. Press ENTER to select softener dispense
level.
13. The screen will show SMART DISPENSE ON.
14. Press START to start the cycle.
15. During your wash cycle, the display will
show the current status and options for
SmartDispense.
NOTE: To turn off SmartDispense, press
SMART DISPENSE again; to select different
dispense options, press SMART DISPENSE
twice.
2
5
6
About the SmartDispense™ pedestal features.
Consumer Support
Troubleshooting Tips
Operating Instructions
Safety Instructions
Installation
Instructions
Setting Your Water Hardness Level
The SmartDispense feature allows you to input
the hardness of your water into the control panel.
This helps optimize the performance of your
SmartDispense unit.
3
SmartDispense™Detergent Dispenser
Water Hardness Calibration
Prior to the first use, the washer needs
to be calibrated for water hardness. Please
follow directions below to calibrate the washer
to the hardness of your tap water.
Determine the Hardness of Your
Tap Water
In the bag that contained these instructions,
you should find a water hardness test strip
package. Read the instructions on the
package, remove the test strip and follow
the instructions to determine the hardness
level of your tap water. You will use this
information to calibrate your washer to
dispense the optimal amount of detergent.
Water Hardness Test Strip Indication
To calibrate your water hardness:
1. Press the POWER button.
2. Press the SETTINGS button.
3. Use the down arrow to select the WATER
HARDNESS SETUP, and press the ENTER
button.
4. The display will show numbers 1 to 5.
The washer defaults to setting 3.
5. Use the left and right arrows to select
the number determined with the test strip
from the table above, and press the ENTER
button.
SOFT
HARD
Value to Enter
into Washer
1
2
3
4
5
0 RED
1 RED
2 RED
3 RED
4 RED
Consumer Support
Troubleshooting Tips
Operating Instructions
Safety Instructions
Installation
Instructions
7
ge.com
The Instruction Panel
Press the tabs on the sides of the instruction
panel. Slowly rotate the instruction panel
toward you until it stops. Finally, slide the panel
down in front of the tanks into the slot
available.
After adding laundry product, lift the panel
out of its resting position; then rotate the panel
closed until it snaps into its horizontal position.
NOTE: The drawer will not fully close
if the panel is in its open position.
The Detergent Tanks
To remove either of the two outer tanks,
grasp the sensor at the rear of the tank, using
the grip provided, and pull the sensor straight
up. Loosen the supply tube by rotating
1/4 turn the tube and fitting until the tube
can be pulled straight up.
• Each tank can hold 350 ounces of liquid
HE (High Efficiency) laundry detergent—
approximately 100 washes of regular
concentration detergent. The system
requires that at least 100 ounces of new
detergent must be added to the tank
to recognize that it has been filled.
• Detergent is pumped to the washer
at the beginning of the wash cycle.
• Do not put any other substance
into the tanks besides liquid
HE (High Efficiency) detergent.
• Do not fill the tank while it is removed from
the drawer.
• The SmartDispense™system determines
how much detergent to supply to the
washer, depending on the load size,
soil level and water hardness.
• Do not dilute with water.
NOTE: Use only
HE (High Efficiency)
detergent.
The Fabric Softener Tank
To remove the center tank, grasp the sensor
at the rear of the tank, using the grip provided,
and pull the sensor straight up. Loosen the
supply tube by rotating 1/4 turn the tube and
fitting until the tube can be pulled straight up.
Remove the tank by tilting slightly toward the
washer and pulling straight up.
• Each tank can hold 95 ounces of
concentrated liquid fabric softener, enough
for approximately 75 loads of concentrated
liquid fabric softener.
• Do not dilute with water.
• If desired, concentrated liquid fabric softener
is pumped to the washer at the correct time
in the wash cycle.
• Do not put any other substance into the tank
besides concentrated liquid fabric softener.
• The SmartDispense
™
system determines
how much softener to supply to the washer,
depending on user inputs for the wash cycle.
NOTE: Use only concentrated liquid fabric
softener.
Instruction panel
Detergent tanks
Fabric softener tank
8
Consumer Support
Troubleshooting Tips
Operating Instructions
Safety Instructions
Installation
Instructions
About the SmartDispense™ pedestal features.
Concentration Level
SmartDispense™can use any liquid
HE (High Efficiency) detergent, regardless
of its concentration level.
Many liquid HE (High Efficiency) detergents
can be found in a concentrated form, meaning
that it has more active ingredients in each
drop, taking up less space as it uses less
fluid per wash.
• The concentration level can usually
be found on the label or cap of the liquid
HE (High Efficiency) detergent bottle.
• You can select the concentration of
your detergent every time you change
the settings for the SmartDispense feature.
• If the concentration is not explicitly
identified on the bottle, select “Regular”
as the concentration level when setting
the SmartDispense™ options.
Dispense Level
SmartDispense™can dispense a little more
or less liquid HE (High Efficiency) detergent or
concentrated liquid fabric softener, depending
on your preferred washing habits.
• You can adjust the dosage level
every time you change the settings
for the SmartDispense feature in order to
customize it to the way you normally wash
your clothes.
• A dispense level of “Norm” corresponds
to a standard dose, as recommended by
the liquid HE (High Efficiency) detergent
and concentrated liquid fabric softener
manufacturers.
• A dispense level of “More” will add 50% more
liquid HE (High Efficiency) detergent or 100%
more concentrated liquid fabric softener
than a standard dose.
• A dispense level of “Less” will use 25% less
liquid HE (High Efficiency) detergent or 25%
less concentrated liquid fabric softener than
a standard dose.
.
Consumer Support
Troubleshooting Tips
Operating InstructionsSafety Instructions
Installation
Instructions
Using the SmartDispense™ pedestal. ge.com
The SmartDispense™Pedestal automatically dispenses liquid
HE (High Efficiency) detergent and/or concentrated liquid
fabric softener into each cycle based on load size, soil level
and water hardness.
To utilize the SmartDispense Detergent Dispenser, it must
first be filled. Although any liquid HE (High Efficiency) laundry
detergent and concentrated liquid fabric softener can be used
in the SmartDispense system, all liquid HE (High Efficiency)
detergents and concentrated liquid fabric softeners are not
the same.
Do not mix any liquid HE (High Efficiency) detergents of
unlike brands, concentrations or scents within the detergent
tanks, as this could cause the detergents to congeal and
lead to blockage of the SmartDispense system. Do not mix
any concentrated liquid fabric softeners of unlike brands or
scents within the fabric softener tank. Do not mix any liquid
HE (High Efficiency) detergents with concentrated liquid
fabric softeners in any of the tanks. Remove and wash
tanks thoroughly before using a different brand,
concentration or scent of liquids.
CAUTION! Absolutely do not store liquid
chlorine bleach, powder detergent, non-HE (High Efficiency)
liquid detergent, nonconcentrated liquid fabric softener or other
laundry additives in any of the three tanks. Use only liquid HE
(High Efficiency) detergent, which has been specifically
designed for use in front-load washers.
To open the SmartDispense™Pedestal for filling, slide
open the pedestal drawer to the maximum possible distance.
Open the instruction panel by pressing the tabs at the sides
of the panel, rotate the panel toward you and slide it down
in the slot available.
NOTE: The first time your washer recognizes that
the SmartDispense system has been activated, it will
automatically fill the supply lines with detergent and/or
fabric softener for all active tanks. This process will
last approximately two minutes and will only occur
at the beginning of the first cycle that uses
the SmartDispense system.
To Fill Your Detergent Tank:
1. Select which of the two outer tanks you
wish to fill. Open the tank for filling by
turning the cap counterclockwise until
the cap is loose. Lift the cap off.
NOTE: Do not fill the tank while it is
removed from the drawer. Fluid may
be lost while reattaching the tank
to the SmartDispense system.
2. Aim the detergent bottle at the opening in
the tank and begin to fill. Each detergent
tank will hold 350 oz. of liquid HE (High
Efficiency) detergent (the largest available
detergent bottle is 300 oz.). The system
requires that at least 100 ounces of new
detergent must be added to the tank
to recognize that it has been filled.
3. When full, replace the cap and turn
clockwise until tight to ensure proper
sealing. If residue is left on the tank, wipe
clean with a moist cloth, using a mild soap.
4. An indicator will appear on the washer
control panel to notify you when the
dispenser needs to be filled again. After
filling the tank, the warning message will
turn off when the washer is powered on
for the next cycle. A full tank using
regular concentrated detergent
will last approximately 3 months
for the average user.
Detergent tanks
9
0:48
LEFT Detergent LOW
0:48
LEFT Detergent EMPTY
10
Consumer Support
Troubleshooting Tips
Operating Instructions
Safety Instructions
Installation
Instructions
Using the SmartDispense™ pedestal.
To Fill Your Fabric Softener Tank:
1. Open the tank for filling by turning the cap
counterclockwise until the cap is loose. Lift
the cap off.
NOTE: Do not fill the tank while it is
removed from the drawer. Fluid may
be lost while reattaching the tank
to the SmartDispense system.
2. Aim the fabric softener bottle at the
opening in the tank and begin to fill.
The fabric softener tank will hold 95 oz.
of concentrated liquid fabric softener.
The system requires that at least
30 ounces of new fabric softener
must be added to the tank to
recognize that it has been filled.
3. When full, replace the cap and turn
clockwise until tight to ensure proper
sealing. If residue is left on the tank, wipe
clean with a moist cloth, using a mild soap.
4. An indicator will appear on the washer
control panel to notify you when the
dispenser needs to be filled again. After
filling the tank, the warning message
will turn off when the washer is powered
on for the next cycle. A full tank using
concentrated liquid fabric softener
will last approximately 3 months
for the average user.
NOTE: The fabric softener sensor should be
wiped clean every time the tank needs to be
refilled. To remove the fabric softener sensor
while the drawer is fully opened, grasp the
sensor at the rear of the tank, using the grip
provided, and pull the sensor straight up.
Wipe the surface of the sensor, using a moist
cloth with a mild soap; then replace the
sensor back in its original position.
Fabric softener tank
0:48
FABRIC SOFTENER LOW
Consumer SupportTroubleshooting TipsOperating InstructionsSafety Instructions
Installation
Instructions
ge.com
Cleaning the SmartDispense
™
Detergent and Fabric Softener
Tanks:
Detergent and fabric softener may build up
in the bottom of the SmartDispense tanks
or on the fluid sensors. Residue should be
removed before refilling tanks.
1. Open the pedestal drawer to the maximum
possible distance.
2. Press the tabs on the sides of the
instruction panel. Slowly rotate the
instruction panel until it stops. Then, slide
the panel down in front of the tanks into
the slot available.
3. Select the tank that you wish to remove
for cleaning. Grasp the sensor at the rear
of the tank, using the grip provided, and
pull the sensor straight up.
4. Wipe the surface of the sensor, using
a moist cloth with a mild soap; then place
the sensor on the back surface of the
drawer or an adjacent tank.
5. Loosen the supply tube by rotating
the fitting 90° until the tube can be pulled
straight up.
6. Wipe the surface of the tube and place it
on the back surface of the drawer or an
adjacent tank.
7. Remove the tank by tilting it slightly toward
the washer and pulling straight up.
8. Rinse the inside of the tank, using hot
water only to remove the residue.
9. Once the tank has been rinsed thoroughly,
replace the tank in the drawer before
refilling the tank.
10. Reattach the supply tube by inserting it
into the tank and tightening the fitting
by rotating toward the back.
11. Replace the sensor by inserting it into
the tank in its original position.
12. Open the tank cap and refill with
the desired detergent or fabric softener.
13. Close the information panel and the
pedestal drawer.
14. Adjust the setting in the SmartDispense
menu if any changes were made
to the concentration of the detergent
selected or to the location of the tank
that is being used.
11
Fitting
BEFORE YOU BEGIN
Read these instructions completely and carefully.
•
IMPORTANT –Save these instructions
for local inspector’s use.
•
IMPORTANT –Observe all governing
codes and ordinances.
• Note to Consumer – Keep these instructions
with your Owner’s Manual for future reference.
• Completion time – 1 to 2 hours
• Proper installation is the responsibility of the installer.
• Product failure due to improper installation is not
covered under the Warranty.
CAUTION – Due to the size and weight
of these products, and to reduce the risk of personal
injury or damage to the product, TWO PEOPLE ARE
REQUIRED FOR PROPER INSTALLATION.
• See washer installation instructions for additional
installation requirements and guidelines.
Installation Pedestal
Instructions
Model SPBD880
If you have any questions, call 800.GE.CARES (800.432.2737) or visit our Website at: ge.com
In Canada, call 1.800.561.3344 or Visit our Website at: www.geappliances.ca
12
TOOLS YOU WILL NEED
KIT CONTENTS
4 Mounting Screws
Electric Cord
Phillips Head Screwdriver
9/16″ Open-End Wrench
or Adjustable Wrench
8 mm Socket Wrench
INSTALLATION PREPARATION
Remove the packaging.
The Installation Kit is taped at the top of the shipping
carton. Remove the kit and set aside for final installation.
Flatten the product carton to use as a pad to lay
the washer down on its side. Continue using the carton
to protect the finished floor in front of the installation
location.
REMOVE THE LEVELING LEGS
Carefully lay the washer on its side to access
the leveling legs on the bottom of the
appliance.
IMPORTANT: Do not lay the washer on its
back. Do not remove the shipping bolts on
the back side of the washer. The bolts must
remain in place until the washer is returned
to an upright position.
Use an open-end wrench to remove
the washer leveling legs.
1
A
B
Back out and
remove all
4 leveling legs
Quick Connect Hose
Installation Instructions
PREPARE THE PEDESTAL
Pull the
drawer out
as far as it
will go.
Remove
the screws
from the
drawer
slides. Detach the wiring connector and the
hose connector at the back of the drawer.
Slide the drawer out of the base and set aside.
Remove the screws from the service panels at
the rear of the pedestal and place the panels
within the pedestal.
2
A
B
13
C
INSTALL THE PEDESTAL TO THE WASHER
Place the pedestal against the bottom
of the unit. Check to be sure the drawer front
is at the front of the unit.
Align the holes in the pedestal with the holes
in the bottom of the unit. Use a Phillips
screwdriver to install the 4 screws through
the front of the pedestal and through the rear
panels and into the unit—do not tighten.
Slide the pedestal toward the unit, until it is
aligned front to back. Use an 8 mm socket
wrench to securely tighten the screws.
Replace the service panels on the back
and tighten the screws.
3
A
B
C
D
LEVEL THE WASHER
Stand the washer upright. Move it close to its
final location.
Make sure that the washer is level by placing
a spirit level on top. Check side to side and
front to back.
Use an open-ended
wrench to adjust
the legs in and out.
Tighten the locknut
against the bottom
of the pedestal.
NOTES:
• To minimize vibration, the locking nuts must
be tight.
• To reduce vibration, ensure that all four
rubber leveling legs are firmly touching
the floor. Push and pull on the back right
and then back left of your washer.
A
B
C
4
REINSTALL THE DRAWER
Check to be
sure the slides
are closed.
Slide the
drawer into
the opening.
Align the
drawer
supports to
the slides on each side.
Open the drawer fully. Reattach the hose
connector and wiring connector at the rear
of the drawer. Make sure both connections
are secure.
Reinstall the original screws into each drawer
slide. Tighten both screws. The drawer should
slide smoothly when you push it closed.
A
B
C
D
5
Connectors
REMOVE SHIPPING SCREWS
Remove the 4 shipping screws, plastic support
tubes and rubber grommets on the back side
of the washer.
6
Remove screws from
service panels
Connectors
Installation Instructions
14
ATTACH THE HOSE CONNECTORS
AND ELECTRIC CONNECTORS
Remove 4 protective caps from the rear
of the washer and SmartDispense
™
Pedestal.
Attach the electric connector to the rear
of the washer and the rear of the pedestal.
Press the cord into the protective holders
along the back of the washer.
Attach the hose connector to the rear
of the washer and the rear of the pedestal.
Press all three tubes into the three protective
holders along the back of the washer.
A
B
C
7
FINALIZE THE INSTALLATION
Refer to the washer Installation Instructions
to complete the installation.
8
SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE
Connect the
Quick Connect
Hose to the
back of the
washer
Attach electrical
connector cord
PREFERRED CONFIRMATION
OF INSTALLATION
Fill your detergent tank with liquid HE (High
Efficiency) laundry detergent and softener
tank with concentrated liquid fabric softener.
Set your SmartDispense settings (see page 5
of the Owner’s Manual).
Run a Speed Wash. This will fill your
SmartDispense supply lines with detergent
and/or fabric softener for all active tanks
selected in Step B.
NOTE: If the machine could not run a Speed
Wash, check the following:
1. Screw the hose and electrical connectors in
tightly on the back of the washer and pedestal.
2. Make sure all 3 sensors are plugged into
the connector on the back of the drawer
inside the pedestal.
A
B
C
9
Protective holders
Consumer Support
Troubleshooting Tips
Operating Instructions
Safety Instructions
Installation
Instructions
Before you call for service… ge.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages, or visit ge.com (in U.S.) or www.geappliances.ca
(in Canada). You may not need to call for service.
Problem Possible Causes What To Do
Low Detergent/Fabric The SmartDispense™system has • Fill the SmartDispense reservoir with liquid
Softener message is on approximately 10 cycles worth HE (High Efficiency) detergent/concentrated liquid fabric
of liquid HE (High Efficiency) softener if using the same brand and concentration
detergent/concentrated liquid of liquid HE (High Efficiency) detergent/
fabric softener left in the concentrated liquid fabric softener. If using a different
SmartDispense pedestal brand or concentration of liquid HE (High Efficiency)
(20 cycles of 2x liquid detergent/concentrated liquid fabric softener, follow
HE [High Efficiency] detergent, the steps to remove and rinse the tank and clean fabric
30 cycles of 3x liquid softener sensor before refilling. After filling the tanks,
HE [High Efficiency] adjust the SmartDispense settings if changes were made
detergent, etc.) to the detergent concentration. The Low indicator will turn
OFF the next time the controls are powered.
SmartDispense system was • Adjust the SmartDispense settings to draw from
incorrectly set to draw from the correct tank. The Low Indicator will turn OFF
an empty tank the next time the controls are powered.
SmartDispense system was • Add additional liquid HE (High Efficiency) detergent
filled with less than 100 ounces to the tank. The Low Indicator will turn OFF the next time
of concentrated liquid the controls are powered.
HE (High Efficiency) detergent
Cycle will not start and The SmartDispense system has • Fill the SmartDispense reservoir with liquid HE (High
Empty Detergent/Fabric no usable cycles worth of liquid Efficiency) detergent/concentrated liquid fabric softener
Softener message is on HE (High Efficiency) detergent/ if using the same brand and concentration of liquid
concentrated liquid fabric softener HE (High Efficiency) detergent/concentrated liquid fabric
left in the SmartDispense pedestal. softener. If using a different brand or concentration
Some residual liquid of liquid HE (High Efficiency) detergent/concentrated liquid
HE (High Efficiency) detergent/ fabric softener, follow the steps to remove and rinse
concentrated liquid fabric the tank and clean fabric softener sensor before refilling.
softener will remain in the bottom After filling the tanks, adjust the SmartDispense settings
of the tank to prevent air from if changes were made to the detergent concentration.
entering the SmartDispense The Empty indicator will turn OFF the next time the controls
supply lines are powered.
SmartDispense system was • Add additional liquid HE (High Efficiency) detergent to
filled with less that 100 ounces the tank. The Empty Indicator will turn OFF the next time
of concentrated liquid the controls are powered.
HE (High Efficiency) detergent
“SmartDispense pedestal Hose and electrical connectors • Make sure the 2 hose and electrical connections on the
not connected” message not installed correctly on the back back of the washer and pedestal are made. Remove and
appears on screen of the machine reinstall each connection if needed, making sure to tighten
the connector down as much as possible.
Sensor connections are not made • Make sure all 3 sensors are plugged securely into the
connector at the rear of the drawer inside the pedestal.
Lift up on the sensor cover at the rear of the drawer to
make sure these connections are made.
Washer waits two Washer is priming the lines • The first time your washer recognizes that the
minutes before adding of the SmartDispense system SmartDispense system has been activated, it will
water at the beginning automatically fill the supply lines with detergent and/or
of the first cycle fabric softener for all active tanks. This process will last
approximately two minutes and will only occur at the
beginning of the first cycle that uses the SmartDispense
system.
Washer starts to spin Washer is sensing the size • The washer will spin for a short time at the beginning
at the beginning of the of the load in the basket of every cycle when SmartDispense has been selected.
wash cycle before water By sensing the size of the load in the basket, the washer
is added will be able to determine how much liquid HE (High
Efficiency) detergent/concentrated liquid fabric softener
to dispense.
15
Consumer Support
Troubleshooting Tips
Operating Instructions
Safety Instructions
Installation
Instructions
Before you call for service…
Troubleshooting Tips
Problem Possible Causes What To Do
Suds in the washer The SmartDispense system • Use only liquid HE (High Efficiency) detergents to avoid
detergent tanks were filled with sudsing. Tide 2x HE Laundry Detergent has been
non-HE detergents approved for use in all GE washing machines and
laundry SmartDispense systems.
• Follow the steps to remove and rinse tank before
refilling. After filling the tanks, adjust the SmartDispense
setting if changes were made to the detergent
concentration.
Manual washer dispenser was filled • Use only liquid HE (High Efficiency) detergents to
with non-HE detergent avoid sudsing. Any HE (High Efficiency) Laundry
Detergent has been approved for use in all GE washing
machines and laundry SmartDispense systems.
Clothes are not clean Not enough detergent • Adjust the SmartDispense™settings to increase
after a cycle the amount of detergent dispensed during each cycle.
Check that the selected detergent concentration matches
the concentration of the detergent in the tank.
Not using liquid • Use liquid HE (High Efficiency) detergent.
HE (High Efficiency) detergent
Tanks have been filled with • Use only liquid HE (High Efficiency) detergent.
powder detergent Follow the steps to remove and rinse the tank before
refilling.
Manual washer dispenser was • Turn off the SmartDispense system if you want
filled with a different detergent to use a different detergent in the manual dispenser.
than is in the selected tank Additional detergent may be stored in the second
detergent tank, but SmartDispense settings must
be adjusted before a cycle to select the desired tank.
SmartDispense system detergent • Follow the steps to remove and rinse the tank
tanks were filled with two different before refilling. After filling the tank, adjust
liquid HE (High Efficiency) the SmartDispense settings if changes were
detergents made to the detergent concentration.
SmartDispense system detergent • Follow the steps to remove and rinse the tank
tanks were filled with a liquid before refilling. After filling the tank, adjust
HE (High Efficiency) detergent the SmartDispense settings if changes were
and a concentrated liquid made to the detergent concentration.
fabric softener
Clothes do not feel soft Not enough fabric softener • Adjust the SmartDispense settings to increase
after a cycle in which the amount of concentrated liquid fabric softener
concentrated liquid during each cycle.
fabric softener dispense
SmartDispense system fabric • Follow the steps to remove and clean fabric softener
was enabled
softener tank was filled with sensor and rinse softener tank before refilling with
nonconcentrated fabric softener concentrated liquid fabric softener.
SmartDispense system • Follow the steps to remove and clean fabric softener
detergent tanks were filled sensor and rinse softener tank before refilling with
with two different concentrated concentrated liquid fabric softener.
liquid fabric softeners
SmartDispense softener sensor • Follow the steps to remove and clean fabric softener.
has developed a film of dried
fabric softener
16
17
General Electric Company
Warranty Registration Department
P.O. Box 32150
Louisville, KY 40232-2150
GE Service Protection Plus
™
GE, a name recognized worldwide for quality and dependability together with Assurant
Solutions, offers you Service Protection Plus
™
—comprehensive protection on your appliances.*
Benefits Include:
• Prompt, reliable service from GE Authorized Servicers
• Convenient hours designed to suit your busy schedule
• Quality replacement parts
• The dependability of GE, a name recognized and trusted worldwide
• Ask about our interest-free payment plans
With Service Protection Plus you can expect:
• An extended service plan that limits unexpected repair bills
• Service coverage for most major brands
• Unlimited service calls for the length of your contract, or credit toward a replacement product
• Service coverage for covered operating parts and labor on appliances and home electronics that fail during
normal single family household use
• Your satisfaction is our goal. We strive to provide you with excellent service in a professional and timely
manner.
Place your confidence in GE and call us in the U.S. toll-free at 1.800.626.2224 for more information.
*Most brands covered up to 15 years old in the continental U.S.
SPP is a trademark of General Electric Company.
Please place in envelope and mail to:
✁
Cut here
18
Consumer Product Ownership Registration
Important
Mail
Today!
GE Consumer & Industrial
Appliances
General Electric Company
Louisville, KY 40225
ge.com
First
Name
Mr. ■■ Ms. ■■ Mrs. ■■ Miss ■■
Street
Address
City
State
Date Placed
In Use
Month
Day
Year
Zip
Code
Apt. #
Last
Name
Phone
Number
_
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Consumer Product Ownership Registration
Dear Customer:
Thank you for purchasing our product and thank you for placing your confidence in us.
We are proud to have you as a customer!
Follow these three steps to protect your new appliance investment:
Important: If you did not get a registration card with your
product, detach and return the form below to
ensure that your product is registered, or register
online at ge.com.
1
23
Model Number Serial Number
✁
Cut here
Complete and mail
your Consumer
Product Ownership
Registration today.
Have the peace of
mind of knowing we
can contact you in
the unlikely event of
a safety modification.
After mailing the
registration below,
store this document
in a safe place. It contains
information you will need
should you require
service. Our service
number is 800.GE.CARES
(800.432.2737).
Read your Owner’s
Manual carefully.
It will help you
operate your new
appliance properly.
Model Number Serial Number
E-mail Address*
* Please provide your e-mail address to receive, via e-mail, discounts, special offers and other important
communications from GE Appliances (GEA).
■■ Check here if you do not want to receive communications from GEA’s carefully selected partners.
FAILURE TO COMPLETE AND RETURN THIS CARD DOES NOT DIMINISH YOUR WARRANTY RIGHTS.
For more information about GEA’s privacy and data usage policy, go to ge.com and click on
“Privacy Policy” or call 800.626.2224.
19
Please place in envelope and mail to:
Veuillez mettre dans une enveloppe et envoyez à :
OWNERSHIP REGISTRATION
P.O. BOX 1780
MISSISSAUGA, ONTARIO
L4Y 4G1
(FOR CANADIAN CONSUMERS ONLY)
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