M o b il e L in k ™ Ce l l ul a r
Remote Monitoring
Installation and User Manual
000255
Mobile Link Customer Support
support@mobilelinkgen.com
US: 1-855-436-8439
Canada: 1-844-843-9436
SAVE THIS MANUAL FOR FUTURE REFERENCE
Generator
Model:
Generator
Serial
Number:
MDN
Date
Purchased
Record the information found on your unit
data label on this page.
When contacting an Independent
Authorized Service Dealer (IASD) about
parts and service, always supply the
complete model and serial numbers of the
unit.
Operation and Maintenance: Proper
maintenance and care of the unit ensures a
minimum number of problems and keeps
operating expenses at a minimum. It is the
operator’s responsibility to perform all
safety checks, to make sure that all
maintenance for safe operation is
performed promptly, and to have the
equipment checked periodically by an
IASD. Normal maintenance, service, and
replacement of parts are the responsibility
of the owner/operator and are not
considered defects in materials or
workmanship within the terms of the
warranty. Individual operating habits and
usage may contribute to the need for
additional maintenance or service.
When the unit requires servicing or repairs,
the manufacturer recommends contacting
an IASD for assistance. Authorized service
technicians are factory-trained and are
capable of handling all service needs.
ii Installation and User’s Manual for Mobile Link
Table of Contents
(000004)
WARNING
California Proposition 65. Engine exhaust and some
of its constituents are known to the state of California
to cause cancer, birth defects, and other reproductive
harm.
(000005)
WARNING
California Proposition 65. This product contains or
emits chemicals known to the state of California to
cause cancer, birth defects, and other reproductive
harm.
Section 1: Safety
Introduction .................................... 4
General Safety................................ 4
General Safety Hazards................. 4
Electrical Hazards .......................... 5
Explosion Hazards......................... 5
Section 2: General Information and
Setup
Introduction .................................... 6
Description ..................................... 6
Verizon Cellular
Network Extender........................... 6
Website Information Screens........ 6
Mobile Link Cellular Information
Screen ............................................. 6
Section 3: Operation and
Troubleshooting
Installation ...................................... 8
Main Circuit Breaker Locations ............8
Installing Mobile Link Cellular ...............8
Verizon Cellular Network
Extender Installation ...........................11
Troubleshooting........................... 11
Section 4: Registration
Section 5: Mobile Link Cellular App
Safety
(000001)
DANGER
Indicates a hazardous situation which, if not avoided,
will result in death or serious injury.
(000002)
WARNING
Indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
(000003)
CAUTION
Indicates a hazardous situation which, if not avoided,
could result in minor or moderate injury.
(000100a)
WARNING
Consult Manual. Read and understand manual
completely before using product. Failure to
completely understand manual and product
could result in death or serious injury.
(000129)
DANGER
Electrocution. High voltage is present at
transfer switch and terminals. Contact with live
terminals will result in death or serious injury.
(000130)
WARNING
Accidental Start-up. Disconnect the negative battery
cable, then the positive battery cable when working
on unit. Failure to do so could result in death
or serious injury.
WARNING
Risk of injury. Do not operate or service this machine
if not fully alert. Fatigue can impair the ability to service
this equipment and could result in death or serious
injury.
(000215)
WARNING
Injury and equipment damage. Do not use generator
as a step. Doing so could result in falling, damaged
parts, unsafe equipment operation, and could result
in death or serious injury.
(000216)
Section 1: Safety
Introduction
Thank you for purchasing this home standby
generator product accessory.
Read This Manual Thoroughly
The information in this manual is accurate
based on products produced at the time of
publication. The manufacturer reserves the
right to make technical updates, corrections,
and product revisions at any time without
notice.
If any section of this manual is not understood,
contact the nearest Independent Authorized
Service Dealer (IASD) for starting, operating,
and servicing procedures.
SAVE THESE INSTRUCTIONS: The
manufacturer requires that this manual and
the rules for safe operation be copied and
posted near the unit’s installation site. Safety
should be stressed to all operators and
potential operators of this equipment.
SAFETY: Throughout this manual, DANGER,
WARNING, CAUTION and NOTE blocks are
used to alert personnel about particular
operations, functions or services that may be
hazardous if performed incorrectly or
carelessly. Their definitions are as follows:
General Safety
The manufacturer cannot anticipate every
possible circumstance that might involve a
hazard. The safety messages in this manual
and on tags and decals affixed to the unit are,
therefore, not all-inclusive. If using a
procedure, work method or operating
technique the manufacturer does not
specifically recommend, verify that it is safe
for personnel. Also make sure the procedure,
work method or operating technique utilized
does not render the generator unsafe.
General Safety Hazards
NOTE: Notes provide additional information
important to a procedure or component.
These safety alerts cannot eliminate the
hazards that they signal. Strict compliance
with these special instructions, plus common
sense, are major accident prevention
measures.
4 Installation and User’s Manual for Mobile Link
• For safety reasons, the manufacturer
requires that this equipment be installed by
an Independent Authorized Service Dealer
(IASD) or other competent, qualified
electrician or installation technician who is
familiar with applicable codes, standards
and regulations. The operator also must
comply with all such codes, standards and
regulations. Repair generally requires
simple replacement of the assembly with a
new unit, which can usually be performed
by the generator owner.
Safety
(000144)
DANGER
Electrocution. Contact with bare wires,
terminals, and connections while generator
is running will result in death or serious injury.
(000188)
DANGER
Electrocution. Do not wear jewelry while
working on this equipment. Doing so will
result in death or serious injury.
(000104)
DANGER
Electrocution. Water contact with a power
source, if not avoided, will result in death
or serious injury.
Automatic start-up. Disconnect utility power and
render unit inoperable before working on unit.
Failure to do so will result in death or serious injury.
(000191)
DANGER
(000145)
DANGER
Electrocution. In the event of electrical accident,
immediately shut power OFF. Use non-conductive
implements to free victim from live conductor. Apply
first aid and get medical help. Failure to do so will
result in death or serious injury.
(000115)
WARNING
Moving Parts. Do not wear jewelry when
starting or operating this product. Wearing
jewelry while starting or operating this product
could result in death or serious injury.
(000187)
WARNING
Electrocution. Potentially lethal voltages are generated
by this equipment. Render the equipment safe before
attempting repairs or maintenance. Failure to do so
could result in death or serious injury.
(000192)
DANGER
Explosion and fire.Fuel and vapors are extremely
flammable and explosive. No leakage of fuel is
permitted. Keep fire and spark away. Failure to do
so will result in death or serious injury.
• Before performing any work near the
generator, remove the control panel fuse
and disconnect the black (–) battery cable
to prevent accidental startup. When
disconnecting battery cables, always
remove the black (–) cable first, then
remove the red (+) cable. When
reconnecting the cables, connect the red
(+) cable first, and then black (–) cable.
Electrical Hazards
This product is intended to be installed in
conjunction with an Automatic Standby
Generator. The generator may crank and start
at any time when utility is lost. When this
occurs, load circuits are transferred to the
STANDBY (generator) power source. Before
working on this generator (for inspection,
service or maintenance), to prevent possible
injury, always set the generator to the OFF
mode and remove the 7.5A fuse from the
generator control panel.
• Verify that all appropriate covers, guards
and barriers are in place, secured and/or
locked before operating the generator. If
work must be done around an operating
unit, stand on an insulated, dry surface to
reduce potential shock hazard.
Explosion Hazards
Explosion and Fire. Fuel and vapors are extremely
flammable and explosive. Store fuel in a well
ventilated area. Keep fire and spark away. Failure
to do so will result in death or serious injury.
Explosion and fire risk. Do not smoke near unit.
Keep fire and spark away. Failure to do so could
result in death, serious injury, or property or
equipment damage.
DANGER
(000143)
WARNING
(000282)
• Verify that no combustible materials are left
in the generator compartment or on or near
the generator as FIRE or EXPLOSION may
result. Keep the area surrounding the
generator clean and free from debris.
• Gaseous fluids, such as natural gas and
liquid propane (LP) gas, are extremely
EXPLOSIVE. Install the fuel supply system
according to applicable fuel-gas codes.
Before placing the home standby electric
system into service, fuel system lines must
be properly purged and leak tested
according to applicable code. Inspect the
fuel system periodically for leaks. No
leakage can be permitted.
Installation and User’s Manual for Mobile Link 5
General Information and Setup
Section 2: General Information and Setup
Introduction
This section of the manual describes the
features and controls of the Mobile Link
cellular remote monitoring system. Every
effort was made to ensure that the information
and instructions in this manual were both
accurate and current at the time the manual
was written. However, the manufacturer
reserves the right to change, alter or
otherwise improve this product or manual at
any time without prior notice.
Description
The Mobile Link cellular remote monitoring
system allows generator status and operating
information to be monitored from anywhere
the owner has access to a cellular network. In
the United States, Verizon is the cellular
network provider. The Mobile Link cellular unit
is mounted on the outside of the generator
and communicates with the generator ’s
controller via a serial port.
After the generator is registered with
www.MobileLinkGen.com, owners can log
onto the website to check on the current
status of the generator at any time.
Registering the generator also enables the
system to notify the owner of any change in
operating status.
The owner will be contacted by e-mail, push
notifications, or text messages if alarms or
warnings occur. The delivery method and
frequency of these alerts can be adjusted on
the website.
NOTE: E-mail and text notifications can be
managed through the website. Push
notifications are also available and can be
managed through the use of the Mobile Link
App. See Mobile Link Cellular App for
downloading instructions.
Verizon Cellular Network Extender
If Verizon cellular coverage is not adequate for
communication signal strength, a cellular
network extender is available through an
IASD. Order part number #0L2824. A cellular
network extender uses the home's internet
connection to communicate information from
the generator to the Mobile Link system.
Website Information Screens
The Mobile Link cellular unit sends messages
to alert the owner when scheduled
maintenance is required on the generator. The
generator’s total run hours can be viewed, and
a log of completed maintenance can be
generated.
Generator exercise time can also be checked
and altered, if desired, through
www.MobileLinkGen.com.
Wire Harness Part Numbers
1000003206 Used on Air-Cooled Home
0K2231 Used on Liquid-Cooled
Standby Generators
Commercial Generators
Mobile Link Cellular Information Screen
See Figure 2-1 and Figure 2-2. Logging into
the Mobile Link App launches an Information
Screen. The Information Screen displays an
overview of each generator being monitored
by Mobile Link. A picture of the generator
appears on screen against a color-coded
background (A). Background color indicates
at-a-glance operating status:
• Green: Generator is ready to operate.
• Blue: Generator is currently operating.
• Ye llow: Generator requires maintenance,
but is otherwise ready to operate.
• Red: Generator has a functional problem
and requires immediate service.
• Gray:
If Mobile Link cellular is being used to monitor
multiple generators, scroll left and right to
select the desired unit.
An instrument cluster displays total generator
running time, time on backup power, time on
exercise, battery voltage, and fuel level (diesel
units only).
Generator not connected to Mobile LInk.
6 Installation and User’s Manual for Mobile Link
General Information and Setup
A
002843
A
002726
Figure 2-1. Mobile Link Cellular Information Screen
Figure 2-2. Mobile Link App Interface
Installation and User’s Manual for Mobile Link 7
Operation and Troubleshooting
B
A
002727
Section 3: Operation and Troubleshooting
Installation
NOTE: Verify proper generator operation and
performance before adding Mobile Link
cellular during a new generator installation.
Main Circuit Breaker Locations
See Figure 3-1. Depending on your generator
model, the main circuit breaker is located
either in an external breaker box (A), or
internally near the Controller (B).
002951
Figure 3-1. Main Circuit Breaker Locations
Installing Mobile Link Cellular
1. Unlock both locks, open generator lid, and remove front panel.
2. See Figure 3-2. If generator is equipped with an internal breaker near the Controller, remove end panel from right side. Otherwise, proceed to Step 3.
NOTE: There are different Controller
configurations for various model years.
4. Turn main utility disconnect breaker in home’s electrical panel to OFF or OPEN.
5. Using an appropriate fuse puller, remove T1 fuse from transfer switch.
6. Disconnect battery negative (–) cable, then positive (+) cable.
NOTE: The battery divider will need to be
removed for installation on PowerPact units.
7. If generator is equipped with an external breaker box, remove controller sheet metal cover and fasteners.
8. Attach provided template to position
mounting hole location in end panel.
Mounting hole location is critical for proper
operation. Mobile Link cellular unit
antenna must protrude 1 inch (2.54 cm)
above top of generator roof when
installation is complete.
NOTE: See Figure 3-3. 2013 and later models
have a pre-positioned dimple on the end panel
to mark the center of the hole.
Figure 3-3. Pre-Positioned Dimple
Figure 3-2. Removing End Panel
(Internal Breaker)
3. Turn generator to OFF. Remove generator panel fuse.
8 Installation and User’s Manual for Mobile Link
9. Inspect area behind external breaker box to verify all wires are moved out of the way to prevent damage during drilling.
002729
Operation and Troubleshooting
002730
D
C
A
B
D
C
B
A
002733
NOTE: Models equipped with an internal
breaker mounted near the Controller will
already have the end panel removed at this
point. Carefully place the end panel face up on
a clean, smooth, flat surface to avoid
damaging the paint.
10. Use template provided with these instructions to drill a 1-1/8 in. (29 mm) hole.
11. See Figure 3-4. Route six pin connector through plastic fitting (A) and one green gasket (B).
002731
Figure 3-5. Mobile Link Cellular In Place
NOTE: Hold Mobile Link cellular unit firmly
and tighten nut during installation to avoid
damage to unit wiring harness.
17. Route wire harness to back side of controller. Wherever possible, bundle harness with other wire looms to provide additional support.
NOTE: On 2008 Home Standby Units only,
remove fasteners that secure controller.
18. Locate accessory port. Accessory port is
Figure 3-4. Mobile Link Cellular Installation
12. Insert plastic fitting, from inside of generator, through newly drilled hole in end panel. Position threaded portion of fitting towards outside.
13. Install second green gasket (B) on outside of end panel.
14. Thread antenna (D) into Mobile Link cellular unit (C). Rotate antenna clockwise until secure. Position antenna pointing up.
NOTE: Do not overtighten. Hand tighten only.
an eight-pin connector on underside of
controller.
• On models equipped with an external
breaker box, lift controller to gain
access to accessory plug location.
•See Figure 3-6. On models equipped
with an internal breaker mounted near
the controller, accessory port is visible
from the battery compartment when
end panel is removed.
15. Insert six pin connector into Mobile Link cellular unit. Connector will only fit one way. DO NOT force into place.
16. See Figure 3-5. With plug installed, tighten plastic fitting and draw Mobile Link cellular unit to generator wall. Do not overtighten. Position Mobile Link cellular unit with antenna facing upwards.
Installation and User’s Manual for Mobile Link 9
Figure 3-6.
Accessory Port (Internal Breaker)
Operation and Troubleshooting
000197
B
A
004942
000217
A
B
C
•See Figure 3-7. For PowerPact models,
the accessory port is located under the
Controller, and visible through the
battery door after the plate is removed.
Figure 3-7. Accessory Port (PowerPact)
NOTE: If there is a decal labeled “Port 1” or
“Accessory Prt 1,” remove decal to locate
connector.
19. Install eight pin connector harness into open socket on controller.
NOTE: The connector will only fit one way. DO
NOT force.
20. See Figure 3-8. Loosen and remove nuts (A) from both positive (+) and negative (–) terminal screws on battery cables. Slide harness power wires (B) over terminal screws and replace nuts. Tighten securely.
26. Place generator in AUTO.
27. Turn utility disconnect switch OFF to
simulate a power outage. Generator
should turn ON. Allow to run for
approximately 30 seconds, then turn utility
disconnect switch back to ON or CLOSED
to restore utility service. Transfer switch
will transfer back to utility. Generator will
cool down and then shut down.
28. Verify Mobile Link cellular unit middle LED is illuminated and bottom LED is illuminated or flashing at this time.
NOTE: Top LED will not illuminate until
registration/activation process is complete.
Figure 3-9. Mobile Link Cellular LEDs
A LED will illuminate when unit is
registered.
B LED will flash if there is a poor
connection.
C LED will be off if there is no network
connection
LED will flash if the server connection is
Figure 3-8. Attach Harness Power Wires
pending or down.
NOTE: The harness power wires consist of a
black negative (–) wire and a fused red
positive (+) wire.
21. Install end panel, controller, or sheet metal controller cover. Install and tighten retaining fasteners.
22. Verify generator is OFF.
23. Install generator controller fuse.
24. Install T1 fuse into transfer switch using an appropriate fuse puller.
25. Turn main breaker in the home electrical panel to ON. On generator control panel, follow installation wizard and validate correct date, time, etc.
10 Installation and User’s Manual for Mobile Link
Operation and Troubleshooting
Verizon Cellular Network Extender Installation
In the US, if cellular coverage is not adequate
for communication signal strength, a network
extender is available through an IASD.
1. Place network extender near the most
centrally located window. For best results,
place extender in an elevated location
such as the top of a bookshelf or tall
2. Connect one end of the provided Ethernet cable to an open port on the router and connect the other end to the WAN port located at the rear of the network extender.
3. Plug the power supply into the 12VDC power port located at the rear of the network extender and plug the supply into an available wall outlet.
cabinet. If already using a Wi-Fi router,
keep extender at least 2 feet (61 cm)
away.
Troubleshooting
Problem Cause Correction
All LEDs OFF No power to Mobile Link
Top LED OFF Unit not enrolled Enroll Mobile Link cellular unit at www.MobileLinkGen.com
Middle LED
flashing
Bottom LED OFF No cellular network
Bottom LED
flashing
cellular unit
Poor connection Reset connector at generator controller and Mobile Link
connection
Server connection
pending
Server may be down Wait for situation to resolve itself.
Check 5 Amp fuse located on yellow harness wire.
Check that harness is properly connected to battery.
Reset connector to Mobile Link cellular unit.
Verify Mobile Directory Number (MDN) is enrolled on
www.MobileLinkGen.com and enrolled number matches
Mobile Directory Number (MDN) of Mobile Link cellular unit.
cellular unit.
Replace cable.
Check cellular coverage in area.
Mobile Link cellular unit in “Suspended” mode. Contact
Customer Service for assistance at (US) 1-855-GEN-VIEW
(1-855-436-8439)
Network connection established. Awaiting server response.
NOTE: Cellular coverage may be intermittent. Verify cellular
coverage is good in area by trying to make a phone call
from a mobile phone near Mobile Link cellular unit.
Installation and User’s Manual for Mobile Link 11
Registration
A
002843
Section 4: Registration
Once the Mobile Link cellular unit has been
installed, it should be registered and activated
to obtain full benefits of product capabilities.
Gather the following information prior to
initiating registration process:
• E-mail address
• Mobile Directory Number (MDN) (located
on bottom of Mobile Link cellular unit or
product box)
• Mobile Equipment Identification Number
(MEID) (located on Mobile Link cellular
product box)
• Generator serial number (located on label
plate, near control panel console)
• Mailing address
• Valid credit card
• Address of generator location (if different
than mailing address)
Go to www.MobileLinkGen.com to complete
the registration process. The welcome screen
is shown in Figure 4-1.
1. Click “Sign Up” (A).
2. Enter requested information when
prompted, then click “Sign Up.”
3. Enter requested generator enrollment
information when prompted, then click
“Enroll.”
NOTE: The MDN can be found on the bottom
of the device or on the device packaging. The
serial number is located on or in the area of
the control panel.
4. Select the types of alerts to receive, how
often to receive them, and whether the
alerts should be sent as text messages, email messages, or both.
Figure 4-1. Mobile Link Cellular Information Screen
•Text alert settings can be configured to
deliver notifications of any or all changes
in generator status.
5. An enrollment summary screen appears.
Select “Submit” to continue.
•Status changes include such events as
faults, warnings, exercise confirmations,
or maintenance reminders.
12 Installation and User’s Manual for Mobile Link
6. Connect the Mobile Link cellular account
to a preferred Independent Authorized
Service Dealer (IASD). This enables
Mobile Link cellular to automatically
deliver maintenance notifications and
alarms to the IASD.
NOTE: Contact the IASD for help in
establishing a connection between them
and the Mobile Link account.
7. When generator enrollment is complete,
top LED light on Mobile Link cellular unit
will illuminate.
Registration
Installation and User’s Manual for Mobile Link 13
Mobile Link Cellular App
002726
Section 5: Mobile Link Cellular App
Download the Mobile Link Cellular for
Generators app:
See Figure 5-1. The Mobile Link cellular app
provides generator data optimized for your
mobile device:
• View current generator status and
upcoming maintenance needs.
• Remotely set the generator’s exercise time.
• Review generator’s run and maintenance
history.
• Receive push notifications to indicate
changes in status.
Figure 5-1.Mobile Link Cellular for
Generators App
14 Installation and User’s Manual for Mobile Link
Part No. 10000003486 Rev. C 06/08/17
©2017 Generac Power Systems, Inc.
All rights reserved
Specifications are subject to change without notice.
No reproduction allowed in any form without prior
written consent from Generac Power Systems, Inc.
Generac Power Systems, Inc.
S45 W29290 Hwy. 59
1-888-GENERAC (1-888-436-3722)
Waukesha, WI 53189
www.generac.com
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