Mobile Link™ Cellular 4G LTE
Remote Monitoring
Installation and User Manual
000255
Mobile Link Customer Support
http://support.mobilelinkgen.com
US: 1-855-436-8439
Canada: 1-844-843-9436
Para español , visita: http://www.generac.com/service-support/product-support-lookup
Pour le français, visiter :
http://www.generac.com/service-support/product-support-lookup
SAVE THIS MANUAL FOR FUTURE REFERENCE
Generator
Model:
Generator
Serial
Number:
Mobile Link
Serial
Number:
Mobile Link
IMEI:
ICCID
Number:
Date
Purchased:
Record the information found on the unit data
label on this page.
Always supply the complete model and serial
numbers of the unit when contacting an Independent Authorized Service Dealer (IASD)
about parts and service.
For troubleshooting connectivity problems, the
Mobile Link IMEI and ICCID numbers should
also be provided. They can be found on the
label affixed to the unit.
Operation and Maintenance: Correct maintenance and care of the unit ensures a minimum number of problems and keeps
operating expenses at a minimum. It is the
operator’s responsibility to perform all safety
inspections, verify all maintenance for safe
operation is performed promptly, and to have
the equipment inspected periodically by an
IASD. Normal maintenance, service, and
replacement of parts are the responsibility of
the owner/operator and are not considered
defects in materials or workmanship within the
terms of the warranty. Individual operating
habits and usage may contribute to the need
for additional maintenance or service.
When the unit requires servicing or repairs,
the manufacturer recommends contacting an
IASD for assistance. Authorized service technicians are factory-trained and are capable of
handling all service needs.
NOTE: The International Mobile Equipment
Identity (IMEI) number is located on the bottom of the Mobile Link Cellular 4G LTE device.
ii Installation and User’s Manual for Mobile Link
Table of Contents
Section 1: Safety
Introduction ...................................... 4
Antenna Statement ............................. 4
Read This Manual Thoroughly ............ 4
Safety Rules..................................... 4
General Safety ................................. 5
General Safety Hazards................... 5
Electrical Hazards ............................ 5
Explosion Hazards ........................... 6
Section 2: General Information
and Setup
Introduction ...................................... 7
Description ....................................... 7
Website Information Screens ........... 7
Mobile Link Cellular Information
Screen.............................................. 7
Section 3: Installation, Operation, and Troubleshooting
Mobile Link Kit Numbers .................. 9
Installation........................................ 9
Disable Wi-Fi ....................................... 9
Main Circuit Breaker Locations ......... 10
Prepare Generator
(New Installations) ............................. 10
Prepare Generator (Equipped with
Existing Mobile Link Unit) .................. 11
Connect New Mobile Link Unit .......... 11
Complete Unit Installation
(New and Retrofit) ............................. 13
Troubleshooting ............................. 14
Section 4: Registration
Section 5: Mobile Link Cellular
App
WARNING
CANCER AND REPRODUCTIVE HARM
www.P65Warnings.ca.gov.
(000393a)
Safety
Section 1: Safety
Introduction
Thank you for purchasing this home standby
generator product accessory.
NOTE: This device complies with Part 15 of
the FCC Rules (and with Industry Canada
license-exempt RSS standard(s)). Operation
is subject to the following two conditions:
• this device may not cause harmful interfer-
ence, and
• this device must accept any interference
received, including interference that may
cause undesired operation.
NOTE: Changes or modifications made to this
equipment not expressly approved by the
manufacturer may void the FCC authorization
to operate this equipment.
Antenna Statement
Under Industry Canada regulations, this radio
transmitter may only operate using an
antenna of a type and maximum (or lesser)
gain approved for the transmitter by Industry
Canada. To reduce potential radio
interference to other users, the antenna type
and its gain should be so chosen that the
equivalent isotropically radiated power (EIRP)
is not more than that necessary for successful
communication.
The information in this manual is accurate
based on products produced at the time of
publication. The manufacturer reserves the
right to make technical updates, corrections,
and product revisions at any time without
notice.
®
NOTE: Wi-Fi
Wi-Fi Alliance
Read This Manual Thoroughly
If any section of this manual is not understood,
contact Mobile Link customer support at 1855-436-8439 (CAN 844-843-9436) or visit
www.mobilelinkgen.com for starting, operat-
ing, and servicing procedures. The owner is
responsible for correct maintenance and safe
use of the unit.
SAVE THESE INSTRUCTIONS for future reference. This manual contains important
instructions that must be followed during
is a registered trademark of
®
.
Consult Manual. Read and understand manual
completely before using product. Failure to
completely understand manual and product
could result in death or serious injury.
WARNING
(000100a)
placement, operation, and maintenance of the
unit and its components. Always supply this
manual to any individual that will use this unit.
Safety Rules
The manufacturer cannot anticipate every
possible circumstance that might involve a
hazard. The alerts in this manual, and on tags
and decals affixed to the unit, are not all inclusive. If using a procedure, work method, or
operating technique that the manufacturer
does not specifically recommend, verify that it
is safe for others and does not render the
equipment unsafe.
Throughout this publication, and on tags and
decals affixed to the unit, DANGER, WARNING, CAUTION, and NOTE blocks are used to
alert personnel to special instructions about a
particular operation that may be hazardous if
performed incorrectly or carelessly. Observe
them carefully. Alert definitions are as follows:
DANGER
Indicates a hazardous situation which, if not avoided,
will result in death or serious injury.
(000001)
WARNING
Indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
(000002)
CAUTION
Indicates a hazardous situation which, if not avoided,
could result in minor or moderate injury.
(000003)
NOTE: Notes contain additional information
important to a procedure and will be found
within the regular text of this manual.
These safety alerts cannot eliminate the hazards that they indicate. Common sense and
strict compliance with the special instructions
while performing the action or service are
essential to preventing accidents.
4 Installation and User’s Manual for Mobile Link
Safety
General Safety
Consult Manual. Read and understand manual
completely before using product. Failure to
completely understand manual and product
could result in death or serious injury.
The manufacturer cannot anticipate every
possible circumstance that might involve a
hazard. The safety messages in this manual
and on tags and decals affixed to the unit are,
therefore, not all-inclusive. If using a procedure, work method or operating technique the
manufacturer does not specifically recommend, verify it is safe for personnel. Also
make sure the procedure, work method or
operating technique utilized does not render
the generator unsafe.
WARNING
(000100a)
General Safety Hazards
Electrocution. High voltage is present at
transfer switch and terminals. Contact with live
terminals will result in death or serious injury.
Accidental Start-up. Disconnect the negative battery
cable, then the positive battery cable when working
on unit. Failure to do so could result in death
or serious injury.
Risk of injury. Do not operate or service this machine
if not fully alert. Fatigue can impair the ability to service
this equipment and could result in death or serious
injury.
DANGER
(000129)
WARNING
(000130)
WARNING
(000215)
bly with a new unit, which can usually be
performed by the generator owner.
• Before performing any work near the gen-
erator, remove the control panel fuse and
disconnect the black negative (–) battery
cable to prevent accidental startup. When
disconnecting battery cables, always
remove the negative (–) battery cable first,
then remove the red positive (+) battery
cable. When connecting battery cables,
connect positive (+) battery cable first, and
then negative (–) battery cable.
Electrical Hazards
DANGER
Electrocution. Contact with bare wires,
terminals, and connections while generator
is running will result in death or serious injury.
DANGER
Electrocution. Do not wear jewelry while
working on this equipment. Doing so will
result in death or serious injury.
DANGER
Electrocution. Water contact with a power
source, if not avoided, will result in death
or serious injury.
DANGER
Automatic start-up. Disconnect utility power and
render unit inoperable before working on unit.
Failure to do so will result in death or serious injury.
(000144)
(000188)
(000104)
(000191)
Injury and equipment damage. Do not use generator
as a step. Doing so could result in falling, damaged
parts, unsafe equipment operation, and could result
in death or serious injury.
(000216)
CAUTION
WARNING
Equipment damage. Do not make battery
connections in reverse. Doing so will result
in equipment damage.
(000167a)
• For safety reasons, the manufacturer
requires that this equipment be initially
installed by an IASD or other competent,
qualified electrician or installation technician who is familiar with applicable codes,
standards, and regulations. The operator
also must comply with all such codes, standards, and regulations. Repair generally
requires simple replacement of the assem-
Electrocution. In the event of electrical accident,
immediately shut power OFF. Use non-conductive
implements to free victim from live conductor. Apply
first aid and get medical help. Failure to do so will
result in death or serious injury.
Moving Parts. Do not wear jewelry when
starting or operating this product. Wearing
jewelry while starting or operating this product
could result in death or serious injury.
Electrocution. Potentially lethal voltages are generated
by this equipment. Render the equipment safe before
attempting repairs or maintenance. Failure to do so
could result in death or serious injury.
• This product is intended to be installed in
conjunction with an automatic standby generator. The generator may crank and start
DANGER
(000145)
WARNING
(000115)
WARNING
(000187)
Installation and User’s Manual for Mobile Link 5
Safety
at any time when utility is lost. When this
occurs, load circuits are transferred to the
STANDBY (generator) power source.
Before working on this generator (for
inspection, service, or maintenance), to
prevent possible injury, always set the generator to the OFF mode and remove the
7.5A fuse from the generator control panel.
• Verify all appropriate covers, guards and
barriers are in place, secured, and/or
locked before operating the generator. If
work must be done around an operating
unit, stand on an insulated, dry surface to
reduce potential shock hazard.
Explosion Hazards
Explosion and fire. Fuel and vapors are extremely
flammable and explosive. No leakage of fuel is
permitted. Keep fire and spark away. Failure to do
so will result in death or serious injury.
(000192)
DANGER
DANGER
Explosion and Fire. Fuel and vapors are extremely
flammable and explosive. Store fuel in a well
ventilated area. Keep fire and spark away. Failure
to do so will result in death or serious injury.
(000143)
WARNING
Explosion and fire risk. Do not smoke near unit.
Keep fire and spark away. Failure to do so could
result in death, serious injury, or property or
equipment damage.
(000282)
• Verify no combustible materials are left in
the generator compartment or on or near
the generator as FIRE or EXPLOSION may
result. Keep the area surrounding the generator clean and free from debris.
• Gaseous fluids, such as natural gas (NG)
and liquid propane (LP) gas, are extremely
EXPLOSIVE. Install fuel supply system
according to applicable fuel-gas codes.
Before placing the home standby electric
system into service, fuel system lines must
be correctly purged and leak tested according to applicable code. Inspect the fuel system periodically for leaks. No leakage can
be permitted.
6 Installation and User’s Manual for Mobile Link
General Information and Setup
Section 2: General Information and Setup
Introduction
This section of the manual describes the features and controls of the Mobile Link cellular
remote monitoring system. Every effort was
made to ensure that the information and
instructions in this manual were both accurate
and current at the time the manual was written. However, the manufacturer reserves the
right to change, alter, or otherwise improve
this product or manual at any time without
prior notice.
Description
The Mobile Link cellular remote monitoring
system allows generator status and operating
information to be monitored from anywhere
the owner has access to a cellular network.
Verizon is the cellular network provider. The
Mobile Link cellular unit is mounted on the outside of the generator and communicates with
the generator’s controller via a serial port.
After the generator is registered with
www.MobileLinkGen.com, owners can log
onto the website to check on the current status of the generator at any time. Registering
the generator also enables the system to
notify the owner of any change in operating
status.
The owner will be contacted by e-mail, push
notifications, or text messages if alarms or
warnings occur. The delivery method and frequency of these alerts can be adjusted on the
website.
NOTE: E-mail and text notifications can be
managed through the website. Push notifications are also available and can be managed
through the use of the Mobile Link App. See
Mobile Link Cellular App for downloading
instructions.
Wire Harness Part Numbers
10000038669 Mobile Link 4G LTE to
Evolution 2.0 Controller
10000030045 Mobile Link 4G LTE to Pre-
Evolution 2.0 Controller
Mobile Link Cellular Information Screen
See Figure 2-1 and Figure 2-2. Logging into
the Mobile Link App launches an Information
Screen. The Information Screen displays an
overview of each generator being monitored
by Mobile Link. A picture of the generator
appears on screen against a color-coded
background. Background color indicates at-aglance operating status:
• Green: Generator is ready to operate.
• Blue: Generator is currently operating.
• Yellow: Generator requires maintenance,
but is otherwise ready to operate.
• Red: Generator has a functional problem
and requires immediate service, or generator is set to OFF.
• Gray: Generator not connected to Mobile
Link.
An instrument cluster (A) displays total generator running time, time on backup power, time
on exercise, battery voltage, and fuel level
(diesel units only).
Website Information Screens
The Mobile Link cellular unit sends messages
to alert the owner when scheduled maintenance is required on the generator. The generator’s total run hours can be viewed, and a
log of completed maintenance can be generated.
Generator exercise time can also be checked
and altered, if desired, through visiting
www.MobileLinkGen.com.
Installation and User’s Manual for Mobile Link 7
General Information and Setup
Figure 2-1. Mobile Link Cellular Information Screen
A
009154
A
002726b
Figure 2-2. Mobile Link App Interface
8 Installation and User’s Manual for Mobile Link
Installation, Operation, and Troubleshooting
Section 3: Installation, Operation, and
Troubleshooting
Mobile Link Kit Numbers
There are two distinct kits for Mobile Link cellular units. One kit is designed for installation
with a new generator. The other kit is
designed for retrofit on existing generators
which are equipped with an older Mobile Link
cellular unit.
Verify the kit number is correct for the installation before proceeding:
Part No. Description
G0071690 New installations
Mobile Link Cellular 4G LTE
Device
G0072020 Retrofit
Mobile Link Cellular 4G LTE
Device
Installation
NOTE: Verify correct generator operation and
performance before adding a Mobile Link Cellular unit during a new generator installation.
Disable Wi-Fi
Generators with Evolution 2.0 controllers are
equipped with a Wi-Fi module on the rear
panel. Wi-Fi functionality (if enabled) must be
disabled before installing a Mobile Link cellular unit. Proceed as follows to disable Wi-Fi:
1. See Figure 3-1. With the generator
operating, enter Wi-Fi menu by selecting
“WIFI” on the controller display.
• “WiFi Setup?” indicates generator is
equipped with Wi-Fi, but functionality is
already disabled or has not been set up.
2. See Figure 3-2. Use arrow keys to toggle
between “Yes” and “No.” Select “No” and
press ENTER.
Enable Wi-Fi?
- Yes +
009010
Figure 3-2. Enable/Disable Wi-Fi
3. Press ESCAPE to return to default control-
ler display.
NOTE: To enable Wi-Fi:
1. Re-enter the Wi-Fi menu.
2. Toggle “Enable Wi-Fi” option to “Yes.”
3. Press ENTER.
4. Press ESCAPE to return to the default
controller display.
009010
Figure 3-1. Enter Wi-Fi Menu
NOTE: “WIFI” may not appear on the controller display. In either of the following cases,
proceed to Main Circuit Breaker Locations:
• Blank space in this area indicates generator is not equipped with Wi-Fi.
Installation and User’s Manual for Mobile Link 9
Installation, Operation, and Troubleshooting
Main Circuit Breaker Locations
See Figure 3-3. Depending on the generator
model, the main circuit breaker is located
either in an external breaker box (A), or internally near the controller (B).
A
B
002951
Figure 3-3. Main Circuit Breaker Locations
Prepare Generator (New Installations)
DANGER
Electrocution. Do not wear jewelry while
working on this equipment. Doing so will
result in death or serious injury.
1. Unlock both locks, open generator lid, and
remove front panel.
2. See Figure 3-4. If generator is equipped
with an internal breaker near the controller, remove end panel from right side. Otherwise, proceed to Step 3.
Figure 3-4. Removing End Panel
(Internal Breaker)
3. Turn generator OFF. Remove generator
panel fuse.
NOTE: There are different controller configurations for various model years.
(000188)
002727
4. Turn main utility disconnect breaker in
home’s electrical panel to OFF or OPEN.
5. Using an appropriate fuse puller, remove
T1 fuse from transfer switch.
6. Disconnect negative (–) battery cable,
then positive (+) battery cable.
7. If generator is equipped with an external
breaker box, remove controller sheet
metal cover and fasteners.
8. See Figure 3-5. 2013 and later models
have a pre-positioned dimple on the end
panel. The dimple marks the center of the
mounting hole to be drilled.
002729
Figure 3-5. Pre-Positioned Dimple
9. Inspect area behind external breaker box
to verify all wires are moved out of the way
to prevent damage during drilling.
NOTE: Models equipped with an internal
breaker mounted near the controller will
already have the end panel removed at this
point. Carefully place the end panel face up on
a clean, smooth, flat surface to avoid damaging the paint.
10. Drill a 1-1/8 in (29 mm) diameter hole with
the dimple as the center point.
11. Proceed to Connect New Mobile Link
Unit.
10 Installation and User’s Manual for Mobile Link
Installation, Operation, and Troubleshooting
Prepare Generator (Equipped with Existing Mobile Link Unit)
DANGER
Electrocution. Do not wear jewelry while
working on this equipment. Doing so will
result in death or serious injury.
(000188)
1. Unlock both locks, open generator lid, and
remove front panel.
2. See Figure 3-6. If generator is equipped
with an internal breaker near the controller, remove end panel from right side. Otherwise, proceed to Step 3.
002727
Figure 3-6. Removing End Panel
(Internal Breaker)
3. Turn generator OFF. Remove generator
panel fuse.
NOTE: There are different controller configurations for various model years.
4. Set main utility disconnect breaker in
home’s electrical panel to OFF (OPEN).
5. Using an appropriate fuse puller, remove
T1 fuse from transfer switch.
6. Disconnect negative (–) battery cable,
then positive (+) battery cable.
7. Disconnect wire harness from Mobile Link
cellular unit.
NOTE: Existing wire harness, PVC nipple,
and washers will be used to connect new
Mobile Link cellular unit, leave remaining
harness connections in place. Save gaskets and fittings.
8. Unscrew, remove, and discard old Mobile
Link cellular unit. Save plastic fitting.
9. If generator is equipped with an external
breaker box, remove controller sheet
metal cover and fasteners.
NOTE: Models equipped with an internal
breaker mounted near the controller will
already have the end panel removed at this
point. Carefully place the end panel face up on
a clean, smooth, flat surface to avoid damaging the paint.
10. Proceed to Connect New Mobile Link
Unit.
Connect New Mobile Link Unit
1. See Figure 3-7. Push six pin connector
through supplied plastic fitting (A).
C
A
B
D
B
A
C
D
008911
Figure 3-7. Mobile Link Cellular Installation
2. Place green gasket (B) on threaded end of
plastic fitting. Push threaded end through
controller end panel.
3. Thread antenna (C) into Mobile Link cellular unit (D). Rotate antenna clockwise until
secure. Position antenna pointing up.
NOTE: Do not overtighten antenna. Hand
tighten only.
4. Insert six pin harness connector from
Mobile Link cellular unit into mating connector of wiring harness. Connector will
only fit one way. DO NOT force into place.
Installation and User’s Manual for Mobile Link 11
Installation, Operation, and Troubleshooting
5. See Figure 3-8. With connector installed,
tighten plastic fitting to secure Mobile Link
cellular unit until tight and device is
secured to end panel.
• Align antenna vertically.
• Verify Mobile Link logo is at left side.
008912
Figure 3-8. Mobile Link Cellular In Place
NOTE: Hold Mobile Link cellular unit firmly
and tighten nut during installation to avoid
damage to unit wiring harness.
6. Route wire harness to back side of controller. Wherever possible, bundle harness
with other wire looms to provide additional
support.
Continue Installation Process
• If this a new installation, proceed to Step 7.
• If this is a retrofit installation, proceed to
Complete Unit Installation (New and Retrofit).
7. (New installations only): Locate accessory port. Accessory port is an eight-pin
connector on underside of controller.
• On models equipped with an external
breaker box, lift controller to gain
access to accessory plug location.
• See Figure 3-9. On models equipped
with an internal breaker mounted near
the controller, accessory port is visible
from battery compartment when end
panel is removed.
002733
Figure 3-9.Accessory Port (Internal
Breaker)
NOTE: If there is a decal labeled “Port 1” or
“Accessory Prt 1,” remove decal to locate port.
8. Install eight pin connector harness into
open socket on controller.
NOTE: The connector will only fit one way. DO
NOT force.
CAUTION
Equipment damage. Do not make battery
connections in reverse. Doing so will result
in equipment damage.
(000167a)
9. Connect battery cables. Connect positive
battery cable first, then negative battery
cable.
10. For units equipped with Evolution 1.0
controllers or earlier: See Figure 3-10.
Loosen and remove nuts (A) from both
positive (+) and negative (–) battery terminal screws on battery cables. Slide harness power wires (B) over battery terminal
screws and replace nuts. Tighten securely.
B
A
004942
Figure 3-10. Attach Harness Power Wires
NOTE: Harness power wires consist of a
black negative (–) wire and a fused red positive (+) wire.
12 Installation and User’s Manual for Mobile Link
Complete Unit Installation (New and Retrofit)
1. Install end panel, controller, or sheet metal
controller cover. Install and tighten retaining fasteners.
2. Verify generator is OFF.
3. Install generator controller fuse.
4. Install T1 fuse into transfer switch using an
appropriate fuse puller.
5. Turn main breaker in the home electrical
panel to ON. On generator control panel,
follow installation wizard and validate correct date, time, etc.
6. Place generator in AUTO.
A
B
C
D
008913
Figure 3-11. Mobile Link Cellular LEDs
Installation, Operation, and Troubleshooting
A Power LED
Illuminates if Mobile Link cellular unit is
receiving power from generator battery.
B Cellular Network LED
Indicates cellular signal strength.
• Steady ON indicates strong signal.
• Flashing indicates variable or weak
signal.
• OFF indicates no signal.
C Connection to Controller LED
Indicates status of connection to
generator controller.
• Steady ON indicates generator
controller has been identified.
• Flashing indicates generator
controller is communicating with
Mobile Link cellular unit but has not
yet been identified.
• OFF indicates no connection.
D Server Connection LED
Indicates status of connection to Mobile
Link servers.
• Steady ON indicates verified server
connection.
• Flashing indicates server connection
established but not verified.
• OFF indicates no connection.
Installation and User’s Manual for Mobile Link 13
Installation, Operation, and Troubleshooting
Troubleshooting
Problem Cause Correction
All LEDs off No power to Mobile Link
Power LED (A)
off
Power LED (A)
flickering
Cellular Network
LED (B) flashing
or off
Connection to
Controller LED
(C) off
Connection to
Controller LED
(C) flashing
Server
Connection LED
(D) off
Server
Connection LED
(D) flashing
cellular unit.
No power to Mobile Link
cellular unit.
Loose electrical
connection to Mobile
Link cellular unit.
Variable or weak
connection to cellular
network.
Mobile Link cellular unit
not connected to
generator controller.
Poor connection to
controller.
Generator controller
communicating with
Mobile Link cellular unit,
but has not yet been
identified.
Mobile Link cellular unit
not connected to Mobile
Link server.
Unsupported controller. Verify controller is Nexus, Evolution 1.0, or Evolution 2.0.
Mobile Link cellular unit
in “Suspended” mode.
Mobile Link cellular unit
connected to Mobile
Link servers, but connection is not verified.
Inspect wire harness connections:
Evolution 2.0 controller: Mobile Link cellular unit receives
power directly from controller.
Non-Evolution 2.0 controllers: Mobile Link cellular unit
receives power from battery connections.
Verify harness is correctly connected to battery.
Reset connector to Mobile Link cellular unit.
Inspect thermal safety device (fuse, in-line circuit breaker, or
thermal coupler) in harness.
Verify harness is correctly connected to battery.
Reset connector to Mobile Link cellular unit.
Verify harness is correctly connected to battery.
Reset connector to Mobile Link cellular unit.
Reset connector at generator controller and Mobile Link
cellular unit. Verify external antenna is attached tightly to
Mobile Link cellular unit.
Verify external antenna is attached tightly to Mobile Link
cellular unit. Replace cable.
Wait for situation to resolve itself. LED should stop flashing
within 10 minutes. If not:
• Purchase an extender antenna
• Contact Customer Support
NOTE: Cellular coverage may be intermittent. Verify
Verizon cellular coverage strength by trying to make a
phone call from a Verizon-supported mobile phone near
Mobile Link cellular unit, or contact Verizon directly.
Reset Mobile Link cellular unit wire harness to generator
controller.
Verify harness connections between Mobile Link cellular
unit and generator controller are correct.
Wait a few moments. Upon initial startup, Mobile Link will
not attempt to communicate with controller for approximately 15 seconds.
Inspect wire harness and battery connections (if applicable);
tighten if necessary.
Verify controller is compatible with Mobile Link cellular unit.
(Nexus, Evolution 1.0, and Evolution 2.0) Verify all harness
connections between Mobile Link cellular unit and generator
controller are correct and tight. Light will turn solid when
communications are established.
Server may be down. Wait for server response, or contact
Mobile Link Customer Support at 1-855-436-8439 (US) or 1844-843-9436 (CAN).
Contact Mobile Link Customer Service for assistance:
(US) 1-855-436-8439
(CAN) 1-844-843-9436
Server connection pending. Wait for server response.
Connection process may last as long as 10 minutes.
14 Installation and User’s Manual for Mobile Link
Section 4: Registration
Registration
Once the Mobile Link cellular unit has been
installed, it should be registered and activated
to obtain full benefits of product capabilities.
Gather the following information prior to initiating registration process:
• E-mail address
• Mobile Link Serial Number located on
label on bottom of unit. A second label on
packaging also includes the serial number.
• Generator serial number located on label
plate, near control panel console.
• Mailing address
• Valid credit card
• Address of generator location (if different
than mailing address)
Go to www.MobileLinkGen.com to complete
the registration process. The welcome screen
is shown in Figure 4-1.
1. Click “Sign Up” (A).
2. Enter requested information when prompt-
ed, then click “Sign Up.” (B)
3. Enter requested generator enrollment
information when prompted, then click
“Enroll.”
NOTE: The Mobile Link serial number is
located on the bottom of the device and on the
device packaging. The generator serial number is located on or in the area of the control
panel.
4. Select the types of alerts to receive, how
often to receive them, and whether the
alerts should be sent as text messages, email messages, or both.
• Text alert settings can be configured to
deliver notifications of any or all
changes in generator status.
• Status changes include such events as
faults, warnings, exercise confirmations, or maintenance reminders.
A
B
Figure 4-1. Mobile Link Cellular Information Screen
Installation and User’s Manual for Mobile Link 15
009155
Mobile Link Cellular App
Section 5: Mobile Link Cellular App
Download the Mobile Link Cellular for Generators app:
See Figure 5-1. The Mobile Link Cellular app
provides generator data optimized for your
mobile device:
• View current generator status and upcom-
ing maintenance needs.
• Remotely set the generator’s exercise time.
• Review generator’s run and maintenance
history.
• Receive generator status change mes-
sages, alarms, or warnings through e-mail,
push notifications, or text messages.
Figure 5-1. Mobile Link Cellular for
002726b
Generators App
16 Installation and User’s Manual for Mobile Link
Part No. 10000032200 Rev. A 12/12/18
©2018 Generac Power Systems, Inc.
All rights reserved
Specifications are subject to change without notice.
No reproduction allowed in any form without prior
written consent from Generac Power Systems, Inc.
Generac Power Systems, Inc.
S45 W29290 Hwy. 59
Waukesha, WI 53189
1-888-GENERAC (1-888-436-3722)
www.generac.com
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