Genelec SV-16 Quick Start Manual

REV. 3

SV-16 v2

Network Security Appliance

Quick Start Guide

This document explains how to set up the SV-16 v2

for use with Omnicast and Security Center

Click here for the most recent version of this document.

SV-16 v2 Quick Start Guide

Copyright notice

© 2014 Genetec Inc. All rights reserved.
Genetec Inc. distributes this document with software that includes an end-user

license agreement and is furnished under license and may be used only in
accordance with the terms of the license agreement. The contents of this
document are protected under copyright law.

The contents of this guide are furnished for informational use only and are
subject to change without notice. Genetec Inc. assumes no responsibility or
liability for any errors or inaccuracies that may appear in the informational
content contained in this guide.

This publication may not be copied, modified, or reproduced in any form or for
any purpose, nor can any derivative works be created therefrom without Genetec
Inc.’s prior written consent.

Genetec Inc. reserves the right to revise and improve its products as it sees fit.
This document describes the state of a product at the time of document’s last
revision, and may not reflect the product at all times in the future.

In no event shall Genetec Inc. be liable to any person or entity with respect to any
loss or damage that is incidental to or consequential upon the instructions found
in this document or the computer software and hardware products described
herein. The use of this document is subject to the disclaimer of liability found in
the end-user license agreement.

“Genetec”, “Omnicast”, “Synergis”, “Synergis Master Controller”, “AutoVu”,
“Federation”, the Genetec stylized “G” and the Omnicast, Synergis and AutoVu
logos are trademarks of Genetec Inc., either registered or pending registration in
several jurisdictions.

“Security Center”, “Security Center Mobile”, “Plan Manager”, and the Security
Center logo are trademarks of Genetec Inc.

Other trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the respective products.

All specifications are subject to change without notice.

Document information

Document title: SV-16 v2 Quick Start Guide
Document number: EN.800.003-V2.14(3)
Document update date: July 30, 2014
You can send your comments, corrections, and suggestions about this guide to

[e-mail].

ii EN.800.003-V2.14(3)

SV-16 v2 Quick Start Guide

Product documentation

The product documentation is found in the following location:

• Genetec Technical Assistance Portal (GTAP). The latest version of the

documentation is available from
password to log on to GTAP.

GTAP. Note, you’ll need a username and

EN.800.003-V2.14(3)

iii

SV-16 v2 Quick Start Guide

Technical support

Genetec Technical Assistance Center (GTAC) is committed to providing its
worldwide clientele with the best technical support services available. As a
Genetec customer, you have access to the Genetec Technical Assistance Portal
(GTAP), where you can find information and search for answers to your product
questions.

• Genetec Technical Assistance Portal (GTAP). GTAP is a support website that

provides in-depth support information, such as FAQs, knowledge base
articles, user guides, supported device lists, training videos, product tools,
and much more.

Prior to contacting GTAC or opening a support case, it is important to look at
this website for potential fixes, workarounds, or known issues. You can log in
to GTAP or sign up at https://gtap.genetec.com.

• Genetec Technical Assistance Center (GTAC). If you cannot find your

answers on GTAP, you can open a support case online at https://

gtap.genetec.com. For GTAC's contact information in your region see the

Contact page at https://gtap.genetec.com
NOTE Before contacting GTAC, please have your System ID (available from the

About button in your client application) and your SMA contract number (if
applicable) ready.

.

• Licensing.

 For license activations or resets, please contact GTAC at https://gtap.gene-

tec.com

 For issues with license content or part numbers, or concerns about an

order, please contact Genetec Customer Service at customerser-

[e-mail], or call 1-866-684-8006 (option #3).

 If you require a demo license or have questions regarding pricing, please

contact Genetec Sales at [e-mail], or call 1-866-684-8006
(option #2).

.

Additional resources

If you require additional resources other than the Genetec Technical Assistance
Center, the following is available to you:

• GTAP Forum. The Forum is an easy to use message board that allows clients

and Genetec staff to communicate with each other and discuss a variety of
topics, ranging from technical questions to technology tips. You can log in or
sign up at https://gtapforum.genetec.com

.

• Technical training. In a professional classroom environment or from the

convenience of your own office, our qualified trainers can guide you through
system design, installation, operation, and troubleshooting. Technical training
services are offered for all products and for customers with a varied level of
technical experience, and can be customized to meet your specific needs and
objectives. For more information, go to http://www.genetec.com/Services.

iv EN.800.003-V2.14(3)

SV-16 v2 Quick Start Guide

Contents

Introduction . . . . . . . . . . . . . . . . . . . . 1

What is the SV-16 v2 . . . . . . . . . . . . . . . . . 1

Supported video configurations . . . . . . . . . . . . . . 1

Supported access control configurations . . . . . . . . . . . . 2

Supported video and access control configurations . . . . . . . . . 2

About software licenses . . . . . . . . . . . . . . . . 2

About SV-16 v2 Hardware . . . . . . . . . . . . . . . . 4

What is included in the SV-16 v2 kit . . . . . . . . . . . . . 4

Hardware components . . . . . . . . . . . . . . . . 5

Front panel connections . . . . . . . . . . . . . . . . 6

Back panel connections . . . . . . . . . . . . . . . . 6

Before you install. . . . . . . . . . . . . . . . . . . 7

Keep product packaging . . . . . . . . . . . . . . . . 7

Hardware requirements . . . . . . . . . . . . . . . . 7

Site requirements . . . . . . . . . . . . . . . . . . 7

Getting started . . . . . . . . . . . . . . . . . . . 8

Connecting the SV-16 v2 . . . . . . . . . . . . . . . . 8

Selecting your software product . . . . . . . . . . . . . . 8

Activating your license . . . . . . . . . . . . . . . . 10

Security Center license Web activation . . . . . . . . . . . 10

Omnicast license Web activation . . . . . . . . . . . . . 11

Manual license activation . . . . . . . . . . . . . . . 12

Installing Security Center client applications on a remote computer . . . . . 13

Installing Omnicast client applications on a remote computer . . . . . . . 13

Upgrading the SV-16 v2 . . . . . . . . . . . . . . . . 13

Configuring the SV-16 v2 (Security Center only) . . . . . . . . . . 14

Using the First run configuration wizard . . . . . . . . . . . . 14

Creating a custom recording schedule . . . . . . . . . . . . . 16

Using the Unit enrollment tool . . . . . . . . . . . . . . 18

Adding units . . . . . . . . . . . . . . . . . . 18

Clearing added units . . . . . . . . . . . . . . . . 19

Ignoring units . . . . . . . . . . . . . . . . . 19

Removing units from the list of ignored units . . . . . . . . . . 19

Configuring discovery settings . . . . . . . . . . . . . 19

Configuring default camera settings . . . . . . . . . . . . . 21

Product warranty. . . . . . . . . . . . . . . . . . . 23

What is covered . . . . . . . . . . . . . . . . . . 23

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SV-16 v2 Quick Start Guide

What is not covered . . . . . . . . . . . . . . . . . 23

About product repairs and returns . . . . . . . . . . . . . . 24

What should I do if the product is not working? . . . . . . . . . . 24

How do I return the product? . . . . . . . . . . . . . . . 24

Where to find system information. . . . . . . . . . . . . . 24

Find Security Center system license information . . . . . . . . . 24

Find Omnicast system license information . . . . . . . . . . 24

Find the image version . . . . . . . . . . . . . . . 24

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SV-16 v2 Quick Start Guide Introduction

Introduction

This section provides an overview of the SV-16 v2. For information about SV-16 v2
image version, please see SV-16 v2 Release Notes available on

What is the SV-16 v2

The SV-16 v2 is a compact-sized network security appliance that includes Genetec
security software, and Windows Embedded Standard 7. The SV-16 v2 is for small­scale, single server installations, and can support both cameras and access control
readers.

You can deploy SV-16 v2 in the following ways:

• Unified deployment: The SV-16 can support up to 8 cameras and 8 readers in a

unified deployment.

• Video deployment: The SV-16 can support up to 16 cameras in a video-only

deployment.

GTAP.

• Access control deployment: The SV-16 can support up to 16 readers in an

access control-only deployment.

Supported video configurations

The SV-16 v2 supports the following configurations for Security Center and
Omnicast:

• Video only with remote video monitoring. If the client application is

installed on a remote computer, the SV-16 v2 supports the following
configuration:

16 cameras recording at 2 Mbps, and 4 cameras being viewed at 2 Mbps.

• Video only with local video monitoring. If the client application is installed

locally, the SV-16 v2 supports the following configuration:

5 cameras recording at 4CIF, 7 frames per second, 80% image quality, in H.264,
and up to 5 cameras being viewed locally at CIF, 10 frames per second, 50%
image quality, in MJPEG. Each camera should support at least two streams:
one for recording, and another for monitoring.

Note It is recommended to run the client applications on a remote computer.

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SV-16 v2 Quick Start Guide Introduction

Requirements:

• To run the SV-16 v2 at full capacity, you’ll need to turn off software motion
detection. Use unit based motion detection instead.

• The IP cameras or encoders must be connected to the SV-16 v2 through an IP
network using a network switch.

Note On average, a camera configured at 4CIF 30 fps in H.264 will have a bit rate

of 1 Mbps. The camera connections can either be a mix of IP cameras, or analog
cameras connected to IP encoders.

Supported access control configurations

If the client application is installed on a remote computer, the SV-16 v2 supports
up to 16 access control readers.

Supported video and access control configurations

The SV-16 v2 supports up to 8 cameras recording at 2 Mbps, 4 cameras being
viewed at 2Mbps, and 8 access control readers.

About software licenses

SV-16 v2 licenses are based on the number of cameras and access control readers
you want to connect to Security Center. Each license includes the following:

Item Supported with Security

Center

Directory 1 1

Archiver 1 1

Access Manager 1

Virtual matrix 1

Gateway 1

Media Router 1

Client connections 5 5

CCTV keyboard 1 connection 1 connection

Audio support Ye s Ye s

Web clients Security Center Web Client

(requires an additional
server)

Supported with
Omnicast

Live Viewer and Archive
Player applications

Camera sequences Ye s Ye s

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SV-16 v2 Quick Start Guide Introduction

Item Supported with Security

Center

HTML maps Plan manager (requires an

Supported with
Omnicast

Ye s

additional server)

Alarm management Ye s Ye s

Zone Monitoring and I/O Linking Ye s

Email support Ye s Ye s

Macros Ye s Ye s

Health Monitoring Ye s

People Counting Ye s

Antipassback Ye s

Database reporting Ye s Ye s

Time Zones Ye s Ye s

Language support Same language as Security

Center

Same language supported
as Omnicast

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SV-16 v2 Quick Start Guide About SV-16 v2 Hardware

About SV-16 v2 Hardware

This section describes the hardware components of the SV-16 v2.

What is included in the SV-16 v2 kit

The SV-16 v2 kit contains the following:

• SV-16 v2 appliance

 Security Center and Omnicast, Windows Embedded Standard 7 64-bit

installed.

• 12V DC power supply with NA and EU adapters.

• 3.5 mm RCA audio cable

• Two Wi-Fi antennas

• HDMI to DVI adapter cable

IMPORTANT Verify the content of the box. If any component is missing, please

notify Genetec within 30 days.

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