Genelec SV-16 Quick Start Manual

REV. 3

SV-16 v2

Network Security Appliance

Quick Start Guide

This document explains how to set up the SV-16 v2

for use with Omnicast and Security Center

Click here for the most recent version of this document.

SV-16 v2 Quick Start Guide

Copyright notice

© 2014 Genetec Inc. All rights reserved.
Genetec Inc. distributes this document with software that includes an end-user

license agreement and is furnished under license and may be used only in
accordance with the terms of the license agreement. The contents of this
document are protected under copyright law.

The contents of this guide are furnished for informational use only and are
subject to change without notice. Genetec Inc. assumes no responsibility or
liability for any errors or inaccuracies that may appear in the informational
content contained in this guide.

This publication may not be copied, modified, or reproduced in any form or for
any purpose, nor can any derivative works be created therefrom without Genetec
Inc.’s prior written consent.

Genetec Inc. reserves the right to revise and improve its products as it sees fit.
This document describes the state of a product at the time of document’s last
revision, and may not reflect the product at all times in the future.

In no event shall Genetec Inc. be liable to any person or entity with respect to any
loss or damage that is incidental to or consequential upon the instructions found
in this document or the computer software and hardware products described
herein. The use of this document is subject to the disclaimer of liability found in
the end-user license agreement.

“Genetec”, “Omnicast”, “Synergis”, “Synergis Master Controller”, “AutoVu”,
“Federation”, the Genetec stylized “G” and the Omnicast, Synergis and AutoVu
logos are trademarks of Genetec Inc., either registered or pending registration in
several jurisdictions.

“Security Center”, “Security Center Mobile”, “Plan Manager”, and the Security
Center logo are trademarks of Genetec Inc.

Other trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the respective products.

All specifications are subject to change without notice.

Document information

Document title: SV-16 v2 Quick Start Guide
Document number: EN.800.003-V2.14(3)
Document update date: July 30, 2014
You can send your comments, corrections, and suggestions about this guide to

[e-mail].

ii EN.800.003-V2.14(3)

SV-16 v2 Quick Start Guide

Product documentation

The product documentation is found in the following location:

• Genetec Technical Assistance Portal (GTAP). The latest version of the

documentation is available from
password to log on to GTAP.

GTAP. Note, you’ll need a username and

EN.800.003-V2.14(3)

iii

SV-16 v2 Quick Start Guide

Technical support

Genetec Technical Assistance Center (GTAC) is committed to providing its
worldwide clientele with the best technical support services available. As a
Genetec customer, you have access to the Genetec Technical Assistance Portal
(GTAP), where you can find information and search for answers to your product
questions.

• Genetec Technical Assistance Portal (GTAP). GTAP is a support website that

provides in-depth support information, such as FAQs, knowledge base
articles, user guides, supported device lists, training videos, product tools,
and much more.

Prior to contacting GTAC or opening a support case, it is important to look at
this website for potential fixes, workarounds, or known issues. You can log in
to GTAP or sign up at https://gtap.genetec.com.

• Genetec Technical Assistance Center (GTAC). If you cannot find your

answers on GTAP, you can open a support case online at https://

gtap.genetec.com. For GTAC's contact information in your region see the

Contact page at https://gtap.genetec.com
NOTE Before contacting GTAC, please have your System ID (available from the

About button in your client application) and your SMA contract number (if
applicable) ready.

.

• Licensing.

 For license activations or resets, please contact GTAC at https://gtap.gene-

tec.com

 For issues with license content or part numbers, or concerns about an

order, please contact Genetec Customer Service at customerser-

[e-mail], or call 1-866-684-8006 (option #3).

 If you require a demo license or have questions regarding pricing, please

contact Genetec Sales at [e-mail], or call 1-866-684-8006
(option #2).

.

Additional resources

If you require additional resources other than the Genetec Technical Assistance
Center, the following is available to you:

• GTAP Forum. The Forum is an easy to use message board that allows clients

and Genetec staff to communicate with each other and discuss a variety of
topics, ranging from technical questions to technology tips. You can log in or
sign up at https://gtapforum.genetec.com

.

• Technical training. In a professional classroom environment or from the

convenience of your own office, our qualified trainers can guide you through
system design, installation, operation, and troubleshooting. Technical training
services are offered for all products and for customers with a varied level of
technical experience, and can be customized to meet your specific needs and
objectives. For more information, go to http://www.genetec.com/Services.

iv EN.800.003-V2.14(3)

SV-16 v2 Quick Start Guide

Contents

Introduction . . . . . . . . . . . . . . . . . . . . 1

What is the SV-16 v2 . . . . . . . . . . . . . . . . . 1

Supported video configurations . . . . . . . . . . . . . . 1

Supported access control configurations . . . . . . . . . . . . 2

Supported video and access control configurations . . . . . . . . . 2

About software licenses . . . . . . . . . . . . . . . . 2

About SV-16 v2 Hardware . . . . . . . . . . . . . . . . 4

What is included in the SV-16 v2 kit . . . . . . . . . . . . . 4

Hardware components . . . . . . . . . . . . . . . . 5

Front panel connections . . . . . . . . . . . . . . . . 6

Back panel connections . . . . . . . . . . . . . . . . 6

Before you install. . . . . . . . . . . . . . . . . . . 7

Keep product packaging . . . . . . . . . . . . . . . . 7

Hardware requirements . . . . . . . . . . . . . . . . 7

Site requirements . . . . . . . . . . . . . . . . . . 7

Getting started . . . . . . . . . . . . . . . . . . . 8

Connecting the SV-16 v2 . . . . . . . . . . . . . . . . 8

Selecting your software product . . . . . . . . . . . . . . 8

Activating your license . . . . . . . . . . . . . . . . 10

Security Center license Web activation . . . . . . . . . . . 10

Omnicast license Web activation . . . . . . . . . . . . . 11

Manual license activation . . . . . . . . . . . . . . . 12

Installing Security Center client applications on a remote computer . . . . . 13

Installing Omnicast client applications on a remote computer . . . . . . . 13

Upgrading the SV-16 v2 . . . . . . . . . . . . . . . . 13

Configuring the SV-16 v2 (Security Center only) . . . . . . . . . . 14

Using the First run configuration wizard . . . . . . . . . . . . 14

Creating a custom recording schedule . . . . . . . . . . . . . 16

Using the Unit enrollment tool . . . . . . . . . . . . . . 18

Adding units . . . . . . . . . . . . . . . . . . 18

Clearing added units . . . . . . . . . . . . . . . . 19

Ignoring units . . . . . . . . . . . . . . . . . 19

Removing units from the list of ignored units . . . . . . . . . . 19

Configuring discovery settings . . . . . . . . . . . . . 19

Configuring default camera settings . . . . . . . . . . . . . 21

Product warranty. . . . . . . . . . . . . . . . . . . 23

What is covered . . . . . . . . . . . . . . . . . . 23

EN.800.003-V2.14(3)

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SV-16 v2 Quick Start Guide

What is not covered . . . . . . . . . . . . . . . . . 23

About product repairs and returns . . . . . . . . . . . . . . 24

What should I do if the product is not working? . . . . . . . . . . 24

How do I return the product? . . . . . . . . . . . . . . . 24

Where to find system information. . . . . . . . . . . . . . 24

Find Security Center system license information . . . . . . . . . 24

Find Omnicast system license information . . . . . . . . . . 24

Find the image version . . . . . . . . . . . . . . . 24

vi EN.800.003-V2.14(3)

SV-16 v2 Quick Start Guide Introduction

Introduction

This section provides an overview of the SV-16 v2. For information about SV-16 v2
image version, please see SV-16 v2 Release Notes available on

What is the SV-16 v2

The SV-16 v2 is a compact-sized network security appliance that includes Genetec
security software, and Windows Embedded Standard 7. The SV-16 v2 is for small­scale, single server installations, and can support both cameras and access control
readers.

You can deploy SV-16 v2 in the following ways:

• Unified deployment: The SV-16 can support up to 8 cameras and 8 readers in a

unified deployment.

• Video deployment: The SV-16 can support up to 16 cameras in a video-only

deployment.

GTAP.

• Access control deployment: The SV-16 can support up to 16 readers in an

access control-only deployment.

Supported video configurations

The SV-16 v2 supports the following configurations for Security Center and
Omnicast:

• Video only with remote video monitoring. If the client application is

installed on a remote computer, the SV-16 v2 supports the following
configuration:

16 cameras recording at 2 Mbps, and 4 cameras being viewed at 2 Mbps.

• Video only with local video monitoring. If the client application is installed

locally, the SV-16 v2 supports the following configuration:

5 cameras recording at 4CIF, 7 frames per second, 80% image quality, in H.264,
and up to 5 cameras being viewed locally at CIF, 10 frames per second, 50%
image quality, in MJPEG. Each camera should support at least two streams:
one for recording, and another for monitoring.

Note It is recommended to run the client applications on a remote computer.

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SV-16 v2 Quick Start Guide Introduction

Requirements:

• To run the SV-16 v2 at full capacity, you’ll need to turn off software motion
detection. Use unit based motion detection instead.

• The IP cameras or encoders must be connected to the SV-16 v2 through an IP
network using a network switch.

Note On average, a camera configured at 4CIF 30 fps in H.264 will have a bit rate

of 1 Mbps. The camera connections can either be a mix of IP cameras, or analog
cameras connected to IP encoders.

Supported access control configurations

If the client application is installed on a remote computer, the SV-16 v2 supports
up to 16 access control readers.

Supported video and access control configurations

The SV-16 v2 supports up to 8 cameras recording at 2 Mbps, 4 cameras being
viewed at 2Mbps, and 8 access control readers.

About software licenses

SV-16 v2 licenses are based on the number of cameras and access control readers
you want to connect to Security Center. Each license includes the following:

Item Supported with Security

Center

Directory 1 1

Archiver 1 1

Access Manager 1

Virtual matrix 1

Gateway 1

Media Router 1

Client connections 5 5

CCTV keyboard 1 connection 1 connection

Audio support Ye s Ye s

Web clients Security Center Web Client

(requires an additional
server)

Supported with
Omnicast

Live Viewer and Archive
Player applications

Camera sequences Ye s Ye s

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SV-16 v2 Quick Start Guide Introduction

Item Supported with Security

Center

HTML maps Plan manager (requires an

Supported with
Omnicast

Ye s

additional server)

Alarm management Ye s Ye s

Zone Monitoring and I/O Linking Ye s

Email support Ye s Ye s

Macros Ye s Ye s

Health Monitoring Ye s

People Counting Ye s

Antipassback Ye s

Database reporting Ye s Ye s

Time Zones Ye s Ye s

Language support Same language as Security

Center

Same language supported
as Omnicast

EN.800.003-V2.14(3)

3

SV-16 v2 Quick Start Guide About SV-16 v2 Hardware

About SV-16 v2 Hardware

This section describes the hardware components of the SV-16 v2.

What is included in the SV-16 v2 kit

The SV-16 v2 kit contains the following:

• SV-16 v2 appliance

 Security Center and Omnicast, Windows Embedded Standard 7 64-bit

installed.

• 12V DC power supply with NA and EU adapters.

• 3.5 mm RCA audio cable

• Two Wi-Fi antennas

• HDMI to DVI adapter cable

IMPORTANT Verify the content of the box. If any component is missing, please

notify Genetec within 30 days.

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SV-16 v2 Quick Start Guide About SV-16 v2 Hardware

Hardware components

Hardware specifications

CPU AMD G-T40N dual core 1GHz

Chipset AMD A55E Controller Hub

RAM 4 GB

Storage One of the following:

• 160 GB SATA hard disk with 120 GB of archiving space.

• 1 TB SATA hard disk with 900 GB of archiving space.

Display Radeon HD 6290 with HDMI output up to 1920x1200

Audio 7.1 channel S/PDIF

Wi-Fi 802.11b/g/n Wi-Fi

The wireless network card is disabled by default.

Ethernet
ports

2 x1000Base–T RJ45

• Eth2 port (located on the back panel) is the default port used by

Security Center and Omnicast.

• Eth1 can be used to connect to cameras or clients on another

network. To prevent inadvertent use during initial setup, the port
is plugged with a cap. Please note, this port is disabled by default.

USB

• 2x USB 3.0 5Gbps (Back panel)

• 2x USB 2.0 480 Mbps (Back panel)

• 4x USB 2.0 480 Mbps (front panel)

Serial 1 x RS-232 Ultra mini serial connector

Power 8W-17W 12V DC

Operating
temperature

0 to 35º C (32 to 95º F)

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SV-16 v2 Quick Start Guide About SV-16 v2 Hardware

Eth1

4 x USB2 ports

S/PDIF line-in

eSATA

On/Off

HDMI Eth2

WLAN

S/PDIF line-out

Display port

WLAN

RS-232

12V DC

2 x USB3 ports2 x USB2 ports

Front panel connections

Back panel connections

6 EN.800.003-V2.14(3)

SV-16 v2 Quick Start Guide Before you install

Before you install

This section describes the things you need to know and do before you install
the

product.

Keep product packaging

It is best practice to keep the product packaging in case you have to return the
product.

Hardware requirements

To use the SV-16 v2, you need the following items:

• Ethernet connection

• Display monitor with a DVI or HDMI input and DVI or HDMI cable

• USB keyboard

• USB mouse

Site requirements

Prepare the site as follows:

• Provide adequate ventilation. The SV-16 v2 does not have a fan. Heat

dispersion is managed by the aluminum enclosure.

CAUTION If you are using multiple SV-16 v2 units, do not place them on

top of one another.

• Clear space in front of the SV-16 v2. The power button on the SV-16 v2 is

very sensitive. To prevent the SV-16 v2 from accidentally turning off, make
sure nothing is touching (or too close) to the power button.

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7

SV-16 v2 Quick Start Guide Getting started

Getting started

This section contains the basic procedures to get started using the SV-16 v2. For
more information about using Security Center or Omnicast, see

documentation on page iii.

Connecting the SV-16 v2

1 Connect your HDMI monitor to the SV-16 v2 HDMI connector. If required,

use the HDMI to DVI adapter. If it is not turned on, then turn on the monitor.

2 Connect the keyboard and mouse to the two USB ports.
3 (Optional) Connect your speakers to the S/PDIF line-out jack.
4 Plug your Ethernet cable into the Ethernet port 2 (Eth2). See Back panel con-

nections on page 6.

5 (Optional) Mount the Wi-Fi antenna on the WLAN connector and turn it

clockwise until the antenna is firmly attached.

Product

Note Wi-Fi is disabled by default.

6 Insert the DC plug into the 12V DC input jack on the SV-16v2 and turn it

clockwise until the plug is secured.

7 Plug the DC power supply into an AC outlet.

Note The SV-16 v2 automatically turns on when connected to a power source.

Selecting your software product

You can only run one software product at a time. Once the SV-16 v2 starts, you
must activate Security Center or Omnicast applications from the Genetec Product
Selector, depending on your license. Until you select a software product, the
Product Selector automatically opens every time you turn on the SV-16v2.

Note You cannot log on to the server until you activate one product type.

1 Log on to Windows using the credentials admin/admin.
2 From the Windows desktop, select your keyboard language, click the Lan-

guage button on the top left corner of the screen.

8 EN.800.003-V2.14(3)

SV-16 v2 Quick Start Guide Getting started

The default keyboard language is English. To switch to French, click the Lan­guage button and select French (France).

Note You can also change the language of Security Center or Omnicast, by

clicking Start > Genetec product > Tools > Language Tool

.

3 In the Genetec Product Selector that is open on your computer, click Enable

under the product type you want to enable (Security Center or Omnicast).

Once the product is enabled, it says Currently enabled under the product
type.

4 To select a different product:

a On your desktop, click the ProductSelector.exe icon.

The Genetec Product Selector window opens.

b Under the other product name, click Enable.

This disables the currently selected product.

Note Even if you disable a product, it remains installed on the SV-16.

Log on to Server Admin and activate your license. See Activating your license on
page 10.

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9

SV-16 v2 Quick Start Guide Getting started

Activating your license

This section explains how to activate your Security Center and Omnicast license
using an Internet connection. If you do not have Internet access, you can activate
your license manually.

• Security Center license Web activation on page 10

• Omnicast license Web activation on page 11

• Manual license activation on page 12

Security Center license Web activation

This section explains how to activate your Security Center license using Web
activation.

1 Open Server Admin by clicking the Server Admin icon in the Windows task-

bar.

2 Leave the password blank, and click Log on.
3 In the License dialog box that appears, click Modify License.
4 In License management dialog box, click Web activation.

5 Enter the System ID and Password assigned to you when you purchased your

license, and click Activate.

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SV-16 v2 Quick Start Guide Getting started

Omnicast license Web activation

This section explains how to activate your Omnicast license using Web activation.

1 Open Server Admin by clicking the Server Admin icon in the Windows task-

bar.

2 Click the License tab.
3 Click the Activate license from the web button.
4 In the Web activation dialog box, enter the System ID and Password assigned

to you when you purchased your license, and click OK.

5 Click OK.

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SV-16 v2 Quick Start Guide Getting started

Manual license activation

This section explains how to activate your Security Center license manually if you
do not have Internet access.

1 Save the validation key:

a Open Server Admin by clicking the Server Admin icon in the Windows

taskbar.

b Leave the password blank, and click Log on.
c In the License dialog box that appears, click Modify License.
d In License management dialog box, click Vali da ti on ke y, and save the val-

idation key. The default name for the file is Va l i da t i on . v k .

2 From another computer with Internet access, log on to GTAP at

https://gtap.genetec.com.

3 In the GTAP login page, enter System ID and Password assigned to you when

you purchased your license, and click Login.

4 In the System Management tab, click System Browser.
5 In the computer license list, click More info next to the computer you want to

activate the license for.

6 Click Activate your license now.
7 In the Activation dialog box, browse for the Va l i da t i on . vk file, and click Sub-

mit.

The message Your license has successfully been activated appears.

8 Click Click here to download your license key, and save the license key to a

file.

The default file name is your System ID, followed by _Directory_License.lic.

9 To activate your license, return to Server Admin.
10 In the Directory tab of Server Admin, click License information.
11 In the License dialog box, click Modify license.
12 In the License management dialog box, click Manual activation.
13 In the Manual activation dialog box, paste your license information from the

License.lic file (open with a text editor), or browse for the License.lic file, and
click Open.

14 Click Activate.

You can now use Security Center on your SV-16 v2. For more information about
using Security Center, see Product documentation on page iii.

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SV-16 v2 Quick Start Guide Getting started

Installing Security Center client applications on a
remote computer

It is best practice to run Security Desk and Config Tool on a different computer.
You can copy the Full folder located in C:\SC5 on the SV-16 v2 to a remote
computer, and then install Security Center Client.

For more information about installing Security Center Client, see the Security
Center Installation and Upgrade Guide. The latest version of this document is
available from the GTAP Documents page, at

https://gtap.genetec.com.

Installing Omnicast client applications on a remote
computer

It is best practice to run the Omnicast client applications on a different computer.
The SV-16 includes Omnicast client installation files that you can copy to, and
install on the remote computer. The Client folder you need to copy is located in
C:\Omnicast.

For more information about installing Omnicast Client, see the Omnicast
Installation and Upgrade Guide. The latest version of this document is available for
download from the GTAP Documents page, at https://gtap.genetec.com.

Upgrading the SV-16 v2

To upgrade the software product version on the SV-16 v2, see the Security Center
Installation and Upgrade Guide. The latest versions of this document is available
from the GTAP Documents page, at

https://gtap.genetec.com.

EN.800.003-V2.14(3)

13

SV-16 v2 Quick Start Guide Configuring the SV-16 v2 (Security Center only)

Configuring the SV-16 v2 (Security Center only)

This section provides information about how to configure your SV-16 v2.

Using the First run configuration wizard

The first time you log on to Config Tool in Security Center, the First run
configuration wizard appears to guide you through the steps to configure your

SV-16 v2 system.

What you should know

The first run configuration wizard is meant to simplify your setup. Any settings
applied in the wizard can be modified later on in Config Tool.

To use the First run configuration wizard:

1 Log on to Config Tool under the username Admin, and leaving the password

blank. The First run configuration wizard appears.

2 After reading the Intro page, click Next.
3 On the Admin password page, enter a Password for the Admin account and

click Next.

4 On the Available feature s page, enable the features you want and click Next.

 To enable/disable a feature, click the checkbox next to it.

Basic features are enabled by default, and features can also be disabled and
enabled on the Features page in the General settings view of the System task.

Note If your license does not support a feature, it is not available from the

features list.

5 On the Camera security page, you can specify a default username and password

for your cameras to simplify unit enrollment. Select HTTPS to use Hypertext
Transfer Protocol Secure for added security.

6 On the Camera quality settings page, configure the following options:

 Resolution. You can choose from the following categories:

 High. 1280x720 and up.

 Standard. More than 320x240 and less than 1280x720.

 Low. 320x240 and less.

The camera will always use the highest resolution that it can support for the
category chosen. If it does not support any resolutions from the category
chosen, it will use the highest resolution that it can support from the next
category. For example, if the camera cannot support a High resolution, it
will use the best resolution it can support from the Standard group.

 Frame rate: Use the slider to select a value between 1 and 30 fps.

14 EN.800.003-V2.14(3)

SV-16 v2 Quick Start Guide Configuring the SV-16 v2 (Security Center only)

Any selections made on this page can be changed at a later time on the Camera
default settings tab of the Archiver. For more information, see Configuring

default camera settings on page 21.

7 On the Recording settings page, select the default recording settings that will be

applied to all cameras. You can choose from the following options:

 Continuous. Cameras record continuously. This is the default setting.

 On motion/ Manual. Cameras record when triggered by an action (such as

Start recording, Add bookmark, or Trigger alarm), via motion detection, or
manually by a user.

 Manual. Same as On motion/Manual. The only difference is that motion

will not trigger any recording.

 Custom. Allows you to set up a schedule for when recording will take place.

For more information, see Creating a custom recording schedule on
page 16.

 Off. Recording is off.

8 Click Next.
9 On the Operator page, you can add an operator to monitor events in Security

Desk. That operator will automatically have the necessary privileges to use the
Monitoring task, view video, manage visitors, and so on. For more informa­tion, see “Using privilege templates” in the Security Center Administrator
Guide.

You can make any updates in the Users view of the Security task. For more
information see the Security Center Administrator Guide.

10 Click Next.
11 Confirm that the information on the Summary page is correct by clicking

Apply, or click Back to fix any errors.

12 On the Conclusion page, click Restart.

The Config Tool will restart and your settings are applied.

After you are done: Add units to your system using the Unit enrollment tool. For
more information, see Using the Unit enrollment tool on page 18.

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15

SV-16 v2 Quick Start Guide Configuring the SV-16 v2 (Security Center only)

Creating a custom recording schedule

When you choose Custom on the Recording settings page of the First run
configuration wizard, you must set up a schedule for when recording will take

place.

Multiple schedules can be created so that cameras record in different recording
modes for a specific time range. For example, you may want to create one schedule
for daytime where cameras record continuously and another schedule for
nighttime where cameras only record when triggered by an action such as motion.

To set up a schedule:

1 On the Recording settings page, click underneath Recording schedule
2 Enter a Name for the new schedule.
3 From the Recording mode drop-down list, select a recording mode.

 Continuous. Cameras record continuously. This is the default setting.

 On motion/ Manual. Cameras record when triggered by an action (such as

Start recording, Add bookmark, or Trigger alarm), via motion detection, or
manually by a user.

 Manual. Same as On motion/Manual. The only difference is that motion

will not trigger any recording.

 Off. Recording is off.

4 For each day of the week, specify a time range for the recording.

Left-click and drag to select a block of time, or right-click and drag to clear a
block of time. The following example shows a schedule where recording occurs
continuosly from 6:00 p.m. to 9:00 a.m. on the weekend and 9:00 a.m. to 5:00
p.m. during the week.

To switch to high resolution mode (each block represents 1 minute), click .
You can use the arrow buttons to scroll through the 24 hour time line.

16 EN.800.003-V2.14(3)

SV-16 v2 Quick Start Guide Configuring the SV-16 v2 (Security Center only)

Note Any schedule conflicts are not validated immediately by the wizard, they are

reported as warnings by the Archiver role.

5 Click OK.

If you want to delete or modify a recording schedule, select it from the record-

ing schedule list, and click to delete it or to edit it.

EN.800.003-V2.14(3)

17

SV-16 v2 Quick Start Guide Configuring the SV-16 v2 (Security Center only)

Add unit status

Using the Unit enrollment tool

The Unit enrollment tool allows you to discover IP units connected to your
network, based on their manufacturer, type, and network properties (discovery
port, IP address range, password, and so on).

By default the Unit enrollment tool runs every five minutes to detect new units.
When new units are discovered, the unit count appears over the Add unit status
icon in the notification tray of the Config Tool.

Note Automatic unit discovery can be turned off. For more information, see

Configuring discovery settings on page 19.

Adding units

Once new units have been discovered, you can use the Unit enrollment tool to add
them to your system.

To add a unit:

1 Log on to Config Tool.
2 In the notification tray, double-click the Add unit status icon. The Unit enroll-

ment tool opens with the list of units that have been discovered on the system.

Alternatively, you can open the Unit enrollment tool from the Config Tool
Home page by clicking Tasks > Unit enrollment.

3 There are three ways to add newly discovered units:

a Add all the new discovered units at the same time by clicking the Add all

( ) button at the lower right side of the dialog box.

b Click on a single unit in the list, then click Add in the Status column.
c Right-click a single unit from the list and click Add.

When a unit does not have the correct username and password, the Status
for the unit will be listed as Bad logon and you will be prompted to enter
the correct information when you add the unit. If you want to use the same
username and password for all the cameras on your system, select the Save

as default authentification for all manufacturers

You can also add a unit manually, by clicking the Manual add button at the
bottom of the Unit enrollment tool dialog box. For more information about
manually adding a unit, see “Add video units manually” in the Security Center
Administrator Guide.

option.

18 EN.800.003-V2.14(3)

SV-16 v2 Quick Start Guide Configuring the SV-16 v2 (Security Center only)

Clearing added units

You can clear the units that you add to your Security Center system so they are not
included each time the Unit enrollment tool discovers units on your network.

To clear added units:

1 Add the desired discovered units to your system, see Adding units on page 18.
2 Once the units have been added, click Clear added units.

Note The Clear added units option is permanent, it cannot be reversed.

Ignoring units

Units can be ignored so they do not appear in the list of discovered units.

To ignore a unit:

1 Log on to Config Tool.
2 In the notification tray, double-click the Add unit status icon. The Unit enroll-

ment tool opens with the list of units that have been discovered on the system.

3 Right-click the unit you want to ignore, and select Ignore.

The unit is removed from the list and will be ignored when the Unit enrollment
tool performs discovers new units.

Removing units from the list of ignored units

You can remove a unit from the list of ignored units so it is no longer
ignored when a discovery is performed by the

Unit enrollment tool.

To remove a unit from the list of ignored units:
1 Log on to Config Tool.

2 From the Home page click Tas k s , and under Too ls select Unit enrollment.
3 In the upper right corner of the Unit enrollment tool, click the Settings and

manufacturers button.

4 Double-click Ignored units and click Remove all ignored units, or you can

select a single unit and click the Remove ignored unit button.

Configuring discovery settings

You can turn off automatic discovery and expand your search options to include
more manufacturers when searching for new units.

To configure discovery settings:

1 Log on to Config Tool.
2 From the Home page click Tas k s , and under Too ls select Unit enrollment.
3 In the upper right corner of the Unit enrollment tool, click the Settings and

manufacturers

4 Configure the following options:

EN.800.003-V2.14(3)

button.

19

SV-16 v2 Quick Start Guide Configuring the SV-16 v2 (Security Center only)

 Discover units automatically. Use this option to turn Automatic discovery

on or off.

When automatic discovery is turned off, the Add unit status icon does not
appear in the Config Tool notification tray. You must open the unit enroll­ment tool from the Config Tool Home page by clicking Ta sks > Uni t en rol l-
ment.

 Always run extensive search. Turn this on if you want all units on the system

to be discovered including UPnP units. By default, only Axis, Bosch, Gene
tec, Panasonic, and Sony extensions are discovered.

You can also add a specific manufacturer to the discovery search by clicking

-

the Add manufacturer(

) button.

20 EN.800.003-V2.14(3)

SV-16 v2 Quick Start Guide Configuring the SV-16 v2 (Security Center only)

Configuring default camera settings

The Camera default settings tab lets you modify the default recording and video
quality settings applied to all cameras controlled by the Archiver. Initially these
settings are configured on the Camera quality settings page in the First run
configuration wizard.

Note You can also apply video and recording settings for a camera in Config Tool

using the Video and Recording tab of the unit. Settings made for an individual
camera take precedence over the settings that are applied in the First run

configuration wizard or in the Camera default settings tab.

To configure your default camera settings:

1 From the Home page of Config Tool, open the Video task.
2 Select the Archiver role, then click the Camera default settings tab.
3 Under Video quality (Same across all archivers) configure the following:

 Resolution. You can choose from the following options:

 High. 1280x720 and up.

 Standard. More than 320x240 and less than 1280x720.

 Low. 320x240 and less.

The camera will always use the highest resolution that it can support for the
category chosen. If it does not support any resolutions from the category
chosen, it will use the highest resolution that it can support from the next
category. For example, if the camera cannot support a High resolution, it
will use the best resolution it can support from the Standard group..

 Frame rate: Use the slider to select a value between 1 and 30 fps.

4 Under Recording, click to add a schedule.

The schedules available are those that have been created using the Schedules
view in the System task or the custom schedule if one was created in the First

run configuration wizard.

5 From the Mode drop-down list, select a mode for the recording schedule:

 Off. Recording is off.

 Continuous. Cameras record continuously. This is the default setting.

 On motion/ Manual. Cameras record when triggered by an action (such as

Start recording, Add bookmark, or Trigger alarm), via motion detection, or
manually by a user.

 Manual. Same as On motion/Manual. The only difference is that motion

will not trigger any recording.

6 Configure the following options:

 Record Audio. Turn this option on to record audio along with video. A

microphone entity must be attached to your cameras for this option to
work. For more information, see Camera (video encoder)
the Security Center Administrator Guide.

EN.800.003-V2.14(3)

– Hardware in

21

SV-16 v2 Quick Start Guide Configuring the SV-16 v2 (Security Center only)

 Redundant archiving. Turn this option on to allow both primary and

secondary servers to archive video at the same time. This setting is
effective only if failover is configured. For more information, see
Archiver – "Server configurations" in

Guide.

 Automatic cleanup. Turn this option on to delete video after a certain

amount of days. Video is deleted whether the archiver storage is full or not.
For more information, see Archiver
Center Administrator Guide.

 Time to record before an event. Use the slider to set how many seconds

you want to be recorded before an event. This buffer is saved whenever the
recording starts, ensuring that whatever prompted the recording is also
captured on video.

 Time to record after a motion. Set how many seconds you want

the Security Center Administrator

– “Advanced settings” in the Security

recording to continue after a motion event. During this time, the
recording cannot be stopped by the user. For more information
about motion detection, see Camera – "Motion detection" in the

Security Center Administrator Guide.

 Default manual recording length. Set how many minutes you want the

recording to last when it’s started by a user. The user can stop the recording
any time before the duration expires. This value is also used by the Start
recording action, when the default recording length is selected.

7 Click Apply.
8 If you want to apply the new settings to all existing cameras click Ye s .

22 EN.800.003-V2.14(3)

SV-16 v2 Quick Start Guide Product warranty

Product warranty

This section explains what is covered and what is not covered by the product
warranty.

What is covered

Genetec guarantees the product against defects in materials and assembly in the
course of normal use and service, for a period of 2 years from the date of shipment.
Genetec Hardware Warranties cover the product Hardware. Please contact
Genetec Technical Assistance for more information.

What is not covered

The following items are not covered by the Genetec Standard Hardware Warranty:

• Any equipment not furnished by Genetec which is attached to or used in

conjunction with a product.

• A product which is used with any ancillary equipment that is not furnished by

Genetec.

• Shipping cost to return a product to Genetec.

• Defects or damage resulting from customer's improper testing, operation,

installation, maintenance, modification, alteration, or adjustment.

• Defects or damage from misuse, accident or neglect.

• Defects or damage resulting from use of the product in a manner other than its

normal and customary manner.

• Defects or damage resulting from drilling holes, adding decals or other

adhesives, or by painting the product.

• Defects or damage due to lightning or other electrical discharge.

• Product that is disassembled or repaired in such a manner as to adversely affect

performance or prevent adequate inspection and testing to verify any warranty
claim.

• Modification or abuse of, or tampering with, the product.

• Normal wear and tear.

• Installation, maintenance, or service of the product.

EN.800.003-V2.14(3)

23

SV-16 v2 Quick Start Guide About product repairs and returns

About product repairs and returns

This section explains the product return process.

What should I do if the product is not working?

Contact Genetec Technical Assistance for troubleshooting. An RMA form will be
issued to you if the problem cannot be resolved. For information, see

support on page iv.

How do I return the product?

If a replacement unit is required, you must complete the RMA form provided by
Genetec Technical Assistance before being issued an RMA number. Once you are
given a number, you can then return the defective unit.

The customer is responsible for all return shipping charges, and Genetec will pay
the shipping charges to send the repaired product back to the customer.

Technical

IMPORTANT If no problem is found with the unit, the customer is invoiced.

Where to find system information

You need to have all system information on hand when contacting Genetec
Technical Support, such as the Product ID number and image version (platform
version).

Find Security Center system license information

1 Log on to Config Tool or Security Desk on the remote computer where the

application is installed.

2 Click the Home button.
3 From the Home page, click the About button.

Find Omnicast system license information

1 Log on to the Config Tool, Live Viewer, or Archive Player.
2 Click the Help menu, and click Tec hn i c al s up por t.

Find the image version

1 Logon to the SV-16 v2.
2 Open the System properties window by navigating to Start > Control Panel >

System.

3 The platform version is located under System > Model.

24 EN.800.003-V2.14(3)

Compliance statements

FCCID VQF-RT3090-1T1R

CE EN 301 489-1 V1.6.1 (2005-2009) and EN 301 489-17 V1.2.1 (2002-2008)

UL60950-1/CSA C22.2 No. 60950-1, Second Edition, Information Technology
Equipment December 19, 2011

SV–16

This device complies with Part 15 of the FCC rules.

Operation is subject to the following two conditions:

- This device may not cause harmful interference, and

- This device must accept any interference received, including interference that

may cause undesired operation.

Any changes or modification to the product not expressly approved by Genetec
could void the user’s authority to operate this device.

This equipment has been tested and found to comply with the limits of a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a residential environment. This equipment generates, uses, and
radiates radio frequency energy, and if not installed and used in accordance with
the instructions, may cause harmful interference. However, there is no guarantee
that interference will not occur. If this equipment does cause interference to radio
or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to correct the interference by one of the following
measures:

Reorient or relocate the receiving antenna.

Increase separation between the equipment and receiver.

Connect the equipment to an outlet on a circuit different from which the receiver
is connected.

Consult the dealer or an experienced radio/TV technician.