DDR2201 Series Residential
Gateway Installation and Operation
Guide
3-6-2009 Draft
Please Read
3-6-2009 Draft
Important
Please read this entire guide. If this guide provides installation or operation
instructions, give particular attention to all safety statements included in this guide.
Notices
3-6-2009 Draft
Trademark Acknowledgments
Scientific Atlanta is a registered trademark of Scientific-Atlanta, Inc.
Cisco, the Cisco logo, and Cisco Systems are trademarks or registered
trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain
other countries.
All other trademarks shown are trademarks of their respective owners.
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be construed as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
patent, whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Information in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
Contents
3-6-2009 Draft
IMPORTANT SAFETY INSTRUCTIONS vii
FCC Compliance xiii
About This Guide xvii
Chapter 1 Introducing the DDR2201 Series Residential Gateway 1
Benefits and Features ..............................................................................................................2
What's On the Front Panel?....................................................................................................4
What's On the Back Panel? ..................................................................................................... 6
Chapter 2 Installing the Residential Gateway 7
Mounting the Residential Gateway Vertically.....................................................................8
Mounting the Residential Gateway to the Wall .................................................................. 9
Connecting Your Computer to the Residential Gateway.................................................10
Connecting the DSL Interface ..............................................................................................12
Chapter 3 Configuration and Operation 15
Logging In to the Residential Gateway ..............................................................................17
System Summary ................................................................................................................... 18
Setting Up Your System with the Setup Wizard............................................................... 19
Setting System Date and Time ............................................................................................. 24
Return Products for Repair................................................................................................. 200
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IMPORTANT SAFETY INSTRUCTIONS
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The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
IMPORTANT SAFETY INSTRUCTIONS
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
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Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer800_Intl
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U.S. Patents
3-6-2009 Draft
A patent notice is affixed to this product. In addition, the product may also be covered by
one or more of the following patents:
7) Do not block any ventilation openings. Install in accordance with the
manufacturer's instructions.
8) Do not install near any heat sources such as radiators, heat registers, stoves,
or other apparatus (including amplifiers) that produce heat.
9)Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A groundingtype plug has two blades and a third grounding prong. The wide blade or
the third prong are provided for your safety. If the provided plug does not
fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
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10) Protect the power cord from being walked on or pinched particularly at
plugs, convenience receptacles, and the point where they exit from the
apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution
when moving the cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long
periods of time.
14) Refer all servicing to qualified service personnel. Servicing is required when
the apparatus has been damaged in any way, such as a power-supply cord
or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.
WARNING: Avoid electric shock and fire hazard! Do not locate an outside antenna
system in the vicinity of overhead power lines or power circuits. Touching power lines
or circuits might be fatal.
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
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Provide Ventilation and Select a Location
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Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Protect from Exposure to Moisture and Foreign Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
liquids, rain, or moisture. Do not expose this product to dripping or splashing liquids,
rain, or moisture. Objects filled with liquids, such as vases, should not be placed on
this apparatus.
IMPORTANT SAFETY INSTRUCTIONS
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
Telephone Equipment Notice
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
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tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
20081112_Modem DSL_Safety
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FCC Compliance
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United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
FCC Compliance
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
DDR2201 Residential Gateway
Model: DDR2201
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770-236-1077
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FCC Part 68
The Federal Communications Commission (FCC) of the United States restricts specific uses of
modems, and places registration responsibilities on both the manufacturer and the individual
user.
1The modem may not be connected to a party line or to a coin-operated telephone.
2Notification to the telephone company is no longer required prior to connecting
registered equipment, but upon request from the telephone company, the user shall tell
the telephone company which line the equipment is connected to as well as the
registration number and ringer equivalence number of the registered protective circuitry.
FCC information is printed on a label on the bottom of the modem.
IC (Industry Canada) Notice
Notice: The Industry Canada (formerly Canadian Department of Communications) label
identifies certified equipment. This certification means that the equipment meets certain
telecommunications network protective, operational, and safety requirements. The
department does not guarantee the equipment will operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the company's inside wiring
associated with a single-line individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation of service in some
situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user may give the
telecommunications company cause to request the user to disconnect the equipment. Users
should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as
appropriate.
Radiation Exposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body.
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based on evaluation per
ANI C 95.1 and FCC OET Bulletin 65C rev 01.01. The minimum separation distance from the
antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
xiv4030765 Rev 01
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Canada
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
limits. The evaluation was based on evaluation per RSS-102 Rev 2. The minimum separation
distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
EU
This system has been evaluated for RF exposure for humans in reference to the ICNIRP
(International Commission on Non-Ionizing Radiation Protection) limits. The evaluation was
based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations
and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or
reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from
300 MHz to 40 GHz. The minimum separation distance from the antenna to general
bystander is 20 cm (7.9 inches).
Australia
This system has been evaluated for RF exposure for humans as referenced in the Australian
Radiation Protection standard and has been evaluated to the ICNIRP (International
Commission on Non-Ionizing Radiation Protection) limits. The minimum separation distance
from the antenna to general bystander is 20 cm (7.9 inches).
20081121 FCC DSL_Dom and Intl
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FCC Compliance
FCC REQUIREMENTS
This equipment complies with Part 68 of FCC Rules and the requirements adopted by the
ACTA.. On the bass unit of this equipment is a label that contains, among other information, a
product identifier in the format US: GEMDL01BDDR2201V1. If requested, this number must be
provided to the telephone company.
The REN is useful to determine the quantity of devices you may connect to your telephone line
and still have those devices ring when your telephone number is called. In most, but not all
areas, the sum of the REN of all devices connected to one line should not exceed five (5.0). To be
certain of the number of devices you may connect to your line, as determined by the REN, you
should contact your local telephone company to determine the maximum REN for your calling
area.
If your equipment causes harm to the telephone network, the telephone company may
discontinue your service temporarily. If possible, they will notify you in advance. If advance
notice is not practical, you will be notified as soon as possible. You will be informed of your
right to file a complaint with the FCC. Your telephone company may make changes in its
facilities, equipment, operations or procedures that could affect the proper functioning of your
equipment. If they do, you will be notified in advance to give you an opportunity to maintain
uninterrupted telephone service.
If you experience trouble with this telephone equipment, please contact the following address
and phone number for information on obtaining service or repairs:
The telephone company may ask that you disconnect this equipment from the network until the
problem has been corrected or until you are sure that the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company.
Connection to party lines is subject to state tariffs.
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Introduction
This installation and operation guide applies to the DDR2201 series residential
gateway. The DDR2201 series residential gateway connects to the DSL network in
your home to deliver data, video, voice, and wired (Ethernet) or wireless gateway
capabilities all from one device. Use this guide to install the residential gateway in
your home.
Purpose
This document provides the information you need to install and operate the
DDR2201 series residential gateway.
Audience
About This Guide
This guide is written for two audiences. Subscribers who have purchased a
residential gateway and want to experience high-speed Internet and high-quality
digital telephone service can use this guide for background information and basic
operation. This guide is also written for the the service provider's installers who
initially set up and configure residential gateway in the subscriber's home. Most
subscribers will not want to use the more advanced functionality, and future releases
of this software will prevent subscriber access to these screens.
Document Version
This is the first formal release of this document.
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1 Chapter 1
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Introducing the DDR2201
Series Residential Gateway
Introduction
Imagine walking through your home and accessing the Internet from
nearly any room. The DDR2201 series residential gateway connects to
the DSL line in your home and to your home network to deliver data,
video, voice, and wired (Ethernet) or wireless gateway capabilities all
from one device. You can use your residential gateway to connect to a
variety of devices in the home or small office. The residential gateway
supports high-speed data access, VoIP services, and features that
support Internet Protocol TV (IPTV) deployment. Use this chapter to
learn about your residential gateway.
In This Chapter
Benefits and Features ............................................................................. 2
What's On the Front Panel?................................................................... 4
What's On the Back Panel?.................................................................... 6
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Benefits and Features
Your residential gateway offers the following benefits and features:
Full routing functionality. The gateway router provides broadband transfer
speeds available between your home network and the service provider's network
for multi-user sharing. The high-performance router distributes data seamlessly
to all devices in the network without a noticeable effect to performance or speed.
True firewall capability. The gateway firewall includes both standard
NAT/PAT security and Stateful Packet inspection to defend against external
attacks.
High-quality data, voice, and IPTV services. The gateway combines an ADSL2+
bonded modem, 4-port Ethernet switch, HPNA 3.0 bridge and router
functionality with optional VoIP and WiFi into one integrated platform.
Compact design. The gateway is compact enough to sit on a desktop and
versatile enough to be wall mounted in an out of the way location. The
residential gateway can also stand vertically.
Flexible networking. The gateway combines a variety of home networking
technologies in one box: Ethernet, USB, 802.11g wireless, and HPNA.
-Ethernet. Ethernet is a network standard for data transmission using either
coaxial or twisted pair cable over a LAN (local area network). The
information can be transmitted at speeds of 10 to 100 Mbps. If the home or
office is wired for Ethernet, use one of the four LAN interfaces on the
gateway to create a broadband network.
-USB. The USB port allows you to directly connect a computer or other
network capable device.
-802.11g Wireless. The gateway includes an integrated wireless access point
that allows you to roam wirelessly throughout your home or office. With the
high-power wireless technology of the DDR2201, wireless "coldspots" are
virtually eliminated in the home.
-HPNA. The HPNA interface allows you to easily share digital services
throughout the home using the existing coaxial cable to distribute content
such as video, music, and games. HPNA offers the following benefits:
Multi-room DVR. Subscribers can record and share digital services
simultaneously in every room.
Multi-room gaming. Subscribers can access games from various locations
in the home and play simultaneously.
PC to TV. Subscribers can access data and video services over the HPNA
coaxial network throughout the home.
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Benefits and Features
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ADSL2+. Asymmetric Digital Subscriber Line (ADSL) provides high-access
transmission speeds for delivery of video, voice, and data services to homes over
ordinary copper telephone wire.
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What's On the Front Panel?
The front panel of your residential gateway provides LED status indicators that
indicate the operational state of your gateway. Refer to the following diagram for a
description of the front panel.
1wifi-sec—Allows you to automatically configure the wireless device in the
home. The WIRELESS SECURITY SETUP LED shows whether automatic
wireless security is on or off
2POWER—Illuminates solid green to indicate that AC power is being applied to
the residential gateway
3LAN1 - LAN4—Illuminates solid green to indicate that an Ethernet carrier is
present and blinks to indicate that Ethernet data is being transferred between the
PC and the residential gateway
4USB/PC—Illuminates solid green to indicate that a USB carrier is present and
blinks to indicate that USB data is being transferred between the PC and the
residential gateway
5USB/DEVICE—Illuminates solid green to indicate that a USB carrier is present
and blinks to indicate that USB data is being transferred between the connected
USB device and the residential gateway
6WIRELESS—Illuminates solid green when the wireless access point is enabled
and operational and blinks to indicate that wireless data is being transferred
between the PC and the residential gateway. The LED is off when the wireless
access point is disabled by the user
7HPNA—Illuminates solid when linked to another HPNA device and blinks
when HPNA activity occurs
8TEL 1 and TEL 2—TEL 1 illuminates solid green when telephony service is
enabled. Blinks when line 1 is in use. TEL2 illuminates solid green when
telephony service is enabled. Blinks when line 2 is in use
9DSL/WAN—Indicates whether a DSL signal is acquired (or trained). The LED
indicators mean the following status:
Off. Not trained.
Blinking. In training.
Solid. Trained.
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What's On the Front Panel?
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10 INTERNET—Indicates wide area network (WAN) traffic. The LED indicators
mean the following status:
Solid. IP is connected.
Blinking. WAN interface has activity.
Off. No Internet connection.
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