Gemalto PR01523 User Manual

Gemalto Document Reader AT10K

User Guide

Document: DT-01958
Version: A1
Date: July 2018

Document Reader AT10K User Guide Introduction

The Americas

1545 Carling Avenue, Suite 700
Ottawa, Ontario
Canada K1Z 8P9

Telephone: [phone]
[e-mail]

Europe, Middle East and Africa

6 rue de la Verrerie
CS 20001
92197 Meudon
France

Telephone: [phone]

Asia, Pacific and Australia

12 Ayer Rajah Crescent
139941 Singapore
Singapore

Telephone: [phone]

Important Notices

By using the Gemalto Document Reader AT10K product range (the “Product”), you (the “User”), agree to be bound by the following
terms and conditions.

Because use of the Product varies widely and is beyond the control of Gemalto the user is responsible for determining whether the
Gemalto Product is fit for a particular purpose and suitable for user’s application. Warranties, remedies and limitations may vary by
product and jurisdiction.

Gemalto offers a range of security products to protect against article and/or document identity counterfeit, alteration, diversion,
duplication, simulation and substitution. However no security products can guarantee absolute protection against attempts to
successfully accomplish these illegal activities.

Technical Information: The technical information, recommendations and other statements contained in this document are based
upon tests or experience that Gemalto believes are reliable, but the accuracy or completeness of such information is not
guaranteed.

Warranty, Limited Remedy and Limited Liability:

THE FOLLOWING IS MADE IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Gemalto warrants that its Product will meet Gemalto’s
written specifications at the time of shipment. Gemalto’s obligation and your exclusive remedy shall be, at Gemalto’s option, to
replace or repair the Gemalto Product or refund the purchase price of the Gemalto Product. IN NO EVENT WILL GEMALTO BE
LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO
LOSS OF PROFITS, IN ANY WAY RELATED TO THE PRODUCTS REGARDLESS OF THE LEGAL THEORY ASSERTED

© Gemalto 2018. All rights reserved.
Scotch-Brite is a trademark of 3M. Used under license in Canada. Windows. Visual C++, Microsoft, Visual Basic, Windows Vista are

registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Kensington is a registered
trademark of ACCO Brands. Java is a registered trademark of Oracle and/or its affiliates. Data Matrix is a trademark of Robotic
Vision Systems, Inc. (RVSI). Ubuntu is a registered trademark of Canonical Ltd. Linux is a registered trademark of Linus Torvalds.
QR Code is a registered trademark of DENSO WAVE INCORPORATED. MIFARE is a trademark of NXP Semiconductors. macOS
is a trademark of Apple Inc., registered in the U.S. and other countries. Corning Gorilla Glass is a trademark of Corning
Incorporated.

No part of this publication may be reproduced, transcribed, stored in a retrieval system or transmitted in any form whatsoever,
without the prior written consent of Gemalto.

Gemalto reserves the right to make changes to its Products at any time and without notice.

Office Locations

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Document Reader AT10K User Guide Introduction

Version

Date

Description

A

June 2018

Initial release

A1

Jul7 2018

FCC and Canada EMC notice

Modifications or changes to the Product, the interface cables or the power
supply not expressly approved by the manufacturer could void the User's
authority to operate the Product and/or break local laws or regulations.

In some situations AC line transients or Electrostatic Discharge may cause a
loss of communication between the document reader and the host application.
If this occurs, it may be necessary to restart the host application, or unplug
and reconnect the USB cable, or power cycle the document reader in order to
restore operation.

The Product meets the following European Council Directives:

 Scanner: EMC (2014/30/EU), RFID Option Radio Equipment RED (2014/53/EU)
 PSU: EMC (2014/30/EU), LVD (2014/35/EU)

Preface

This user guide describes the features and functions of the Gemalto Document Reader AT10K
(PV70-XX-XX-XX).

Revision History

Electromagnetic Compatibility (EMC)

The Products are designed to be immune to levels of interference generated within an office environment
and not to interfere with other equipment. In order to provide this level of compatibility the Product, its
cabling and Power Supply Unit (PSU) or its installations, must not be modified in any way.

For further regulatory information or copies of certificates contact your local Gemalto representative or
direct your questions to [e-mail]

EMC Compliance Europe

FCC/Canada Radio Frequency Rules and Regulations

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the Federal Communication Commission (FCC) Rules. These limits are designed to provide
a reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his/her own expense.

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Document Reader AT10K User Guide Introduction

PART NUMBER: XSPV7002000001
MODEL NAME: PV70-02-00-00-01 REV: xx
PRODUCT FAMILY: AT10K
SERIAL NUMBER: 123456789

MADE IN USA

FROM GLOBALLY SOURCED MATERIALS

AW-00231 L

FCC ID:2AQL3PR01523
IC ID:22832-PR01523

NO MODIFICATIONS. Modifications to this device shall not be made without the written consent of
Gemalto. Unauthorized modifications may void the authority granted under FCC Rules permitting the
operation of this device.

Product Labelling

FCC Labelling

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired

operation.
FCC ID: 2AQLPR01523

Canada Labelling

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two
conditions:

(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation

of the device.

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Document Reader AT10K User Guide Introduction

Do not dispose of this equipment in domestic or general waste. These devices can be
recycled and should be disposed of in accordance with your local and national
regulations.

Do not send equipment back to Gemalto unsolicited.

L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR

d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts

de licence. L’exploitation est autorisée aux deux conditions suivantes :

1) L’appareil ne doit pas produire de brouillage;

2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en

compromettre le fonctionnement.
Canadian ID: 22832-PR01523

Disposal - European Directive 2011/65/EU

Packing for Transportation

When packing this product for repair or shipment, carefully disconnect the cables and power supply and
pack in the original inner and outer packaging cartons.

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Document Reader AT10K User Guide Introduction

Indicates a hazardous situation which, if not avoided, could result in death or
serious injury.

Indicates a hazardous situation which, if not avoided, could result in injury or
equipment damage.

Indicates a situation which, if not avoided, could result in equipment damage.

Note:

Provides additional important information.

To reduce the risk associated with hazardous voltage which, if not avoided, could result in
death or serious injury:

 Do not use the reader with any AC power supply other than the provided Gemalto AC

power supply.

 Do not use AC power supply and/or power cord if it is damaged.
 Do not open the reader and/or power supply. Reader is to be serviced by trained

personnel only. No user serviceable parts or adjustments inside.

 Do not modify or attempt to modify the reader and/or AC power supply.
 Use only in an indoor dry location. Do not use the product in an outdoor and/or wet

environment.

To reduce the risks associated with environmental contamination which, if not avoided, could
result in minor or moderate injury:

 Dispose of electronic waste in accordance with all applicable regulations.
 Only an authorized, trained technician should perform change the glass. Failure to

correctly follow the instructions could result in injury or cause damage to the
equipment. Readers with broken glass should be sent to a repair centre for cleaning
and safe disposal of the broken glass pieces.

 Modifications or changes to the Product, the interface cables or the power supply not

expressly approved by the manufacturer could void the User's authority to operate the
Product and/or break local laws or regulations.

Important Safety Information

This manual contains important information regarding the operation of the Gemalto Document Reader
AT10K. For the safe and reliable operation of the readers, all users must ensure that they are familiar with
and fully understand all instructions contained herein.

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Document Reader AT10K User Guide Introduction

 Modifications or changes to the Product, the interface cables or the power supply not

expressly approved by the manufacturer could void the User's authority to operate the
Product and/or break local laws or regulations.

 Use a safe cloth that will not damage glass, such as the provided Microfiber Cleaning

Cloth. To reorder cleaning cloths, contact Global Technical Services (GTS). Do not
use abrasive cleaners or solvents. These may scratch the glass or damage the
oleophobic coating.

 In some situations AC line transients or Electrostatic Discharge may cause a loss of

communication between the document reader and the host application. If this occurs, it
may be necessary to restart the host application, or unplug and reconnect the USB
cable, or power cycle the document reader in order to restore operation.

Page 7 of 29

Document Reader AT10K User Guide Introduction

Table of Contents

Electromagnetic Compatibility (EMC) .................................................................................................................................. 3

FCC/Canada Radio Frequency Rules and Regulations ...................................................................................................... 3

Disposal - European Directive 2011/65/EU ......................................................................................................................... 5

Packing for Transportation .................................................................................................................................................. 5

1. Introduction ....................................................................................................................................................................... 9

Supported documents and formats ..................................................................................................................................... 9

Imaging features................................................................................................................................................................ 10

Physical design features ................................................................................................................................................... 10

Common applications ........................................................................................................................................................ 11

Security features ............................................................................................................................................................... 11

True-colour/Anti-glare Technologies ................................................................................................................................. 12

Reader components .......................................................................................................................................................... 12

Status Indicator LEDs ........................................................................................................................................................ 14

2. Installing the Reader ....................................................................................................................................................... 16

Before you begin ............................................................................................................................................................... 16

Unpack the Reader ........................................................................................................................................................... 16

Install the software ............................................................................................................................................................ 17

Connect the reader cables ................................................................................................................................................ 17

Test the reader installation ................................................................................................................................................ 18

3. Reading Documents........................................................................................................................................................ 20

4. Maintenance .................................................................................................................................................................... 22

Cleaning the reader ........................................................................................................................................................... 22

Replacing the document glass .......................................................................................................................................... 22

5. Specifications .................................................................................................................................................................. 25

6. Troubleshooting .............................................................................................................................................................. 26

7. Customer Service ............................................................................................................................................................ 28

Returning the reader for maintenance ............................................................................................................................... 29

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Document Reader AT10K User Guide Introduction

1. Introduction

The Gemalto Document Reader AT10K is the result of over 20 years’ experience in designing travel
document readers for the most demanding customers and environments. With its compact size yet high
quality optics it can image travel documents using three light sources and has a Radio Frequency
IDentification (RFID) interface for reading eDocuments in one action. The AT10K can automatically
capture the machine readable zone (MRZ) data, images and chip data from a variety of personal
identification documents, including ePassports, passports, visa and other travel documents as well as
decoding barcodes from documents such as boarding passes.

The reader’s small footprint and its ability to image challenging documents in brightly lit conditions with

minimal CPU loading on the host PC makes it ideal for use by immigration control, airlines, banks, hotels,
and casinos. The readers have no motorized moving parts to ensure maximum reliability.

The design of the AT10K is based on detailed and exhaustive analysis of field experience and numerous
deployed projects. With a new “landing lights” LED feedback arrangement and document hold down clip it
naturally encourages the correct placement and use of the reader, regardless if the user is left or right
handed, maximising first time read rate for faster customer processing.

Gemalto has created a new stylish look that will fit into the décor of the most upmarket customer facing
service desks.

Gemalto Document Reader AT10K with and without hood

Supported documents and formats

The Gemalto Document Reader AT10K reads a wide-range of documents and formats:

 Supported documents include passports, visas, ID cards and all other ICAO-standard travel

documents, as well as many non-ICAO variations

 Optional Integrated ePassport (RFID chip) reader so kiosk can read the Machine Readable Zone

(MRZ) and smartcard chip in one operation.

 Contactless IC reading for ePassports (LDS 1.7 & 1.8) including basic access control

(BAC), passive/active authentication (PA/AA), Chip Authentication (CA), Terminal
Authentication (TA), extended access control (EAC v1/v2), supplementary access control
(SAC) and PACE-CAM are supported. The SDK provides writing capability using APDUs

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