Gemalto PR01517 User Manual

Gemalto Document Reader AT9000 MK2

User Guide

Document: DT-01898
Version: D
Date: August 2017

Document Reader AT9000 MK2 User Guide Introduction

The Americas

1545 Carling Avenue, Suite 700
Ottawa, Ontario
Canada K1Z 8P9

Telephone: [phone]
[e-mail]

Europe, Middle East and Africa

6 rue de la Verrerie
CS 20001
92197 Meudon
France

Telephone: [phone]

Asia, Pacific and Australia

12 Ayer Rajah Crescent
139941 Singapore
Singapore

Telephone: [phone]

Important Notices

By using the Gemalto Document Reader AT9000 MK2 product range (the “Product”), you (the “User”), agree to be bound by the
following terms and conditions.

Because use of the Product varies widely and is beyond the control of Gemalto the user is responsible for determining whether the
Gemalto Product is fit for a particular purpose and suitable for user’s application. Warranties, remedies and limitations may vary by
product and jurisdiction.

Gemalto offers a range of security products to protect against article and/or document identity counterfeit, alteration, diversion,
duplication, simulation and substitution. However no security products can guarantee absolute protection against attempts to
successfully accomplish these illegal activities.

Technical Information: The technical information, recommendations and other statements contained in this document are based
upon tests or experience that Gemalto believes are reliable, but the accuracy or completeness of such information is not
guaranteed.

Warranty, Limited Remedy and Limited Liability:

THE FOLLOWING IS MADE IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Gemalto warrants that its Product will meet Gemalto’s
written specifications at the time of shipment. Gemalto’s obligation and your exclusive remedy shall be, at Gemalto’s option, to
replace or repair the Gemalto Product or refund the purchase price of the Gemalto Product. IN NO EVENT WILL GEMALTO BE
LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO
LOSS OF PROFITS, IN ANY WAY RELATED TO THE PRODUCTS REGARDLESS OF THE LEGAL THEORY ASSERTED

© Gemalto 2017. All rights reserved.
Scotch Brite is a trademark of 3M. Used under license in Canada. Microsoft, Windows, Windows Vista, Visual C++, Visual C# and

Visual Basic are registered trademarks of Microsoft Corporation in the United States and other countries. Java is a registered
trademark of Oracle and/or its affiliates. Data Matrix is a trademark of Robotic Vision Systems, Inc. (RVSI). Kensington is a
registered trademark of ACCO Brands. QR Code is a registered trademark of DENSO WAVE INCORPORATED.No part of this
publication may be reproduced, transcribed, stored in a retrieval system or transmitted in any form whatsoever, without the prior
written consent of Gemalto.

U.S. Pat Nos. 6,019,287 and 6,611,612
Gemalto reserves the right to make changes to its Products at any time and without notice.

Office Locations

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Document Reader AT9000 MK2 User Guide Introduction

Version

Date

Description

A

Feb 27, 2013

Release version

B

June 2015

Updated contact info

C

Feb. 2016

EMC compatibility notice

D

Aug 2017

Gemalto

Modifications or changes to the Product, the interface cables or the power
supply not expressly approved by the manufacturer could void the User's
authority to operate the Product and/or break local laws or regulations.

In some situations AC line transients or Electrostatic Discharge may cause a
loss of communication between the document reader and the host application.
If this occurs, it may be necessary to restart the host application, or unplug
and reconnect the USB cable, or power cycle the document reader in order to
restore operation.

The Product meets the following European Council Directives:

 Scanner: EMC (2014/30/EU), RFID Option RED (2014/53/EU)
 PSU: EMC (2014/30/EU), LVD (2014/35/EU)

Preface

This user guide describes the features and functions of the Gemalto Document Reader AT9000 MK2
(PV60-xx-xx-xx).

Revision History

Electromagnetic Compatibility (EMC)

The Products are designed to be immune to levels of interference generated within an office environment
and not to interfere with other equipment. In order to provide this level of compatibility the Product, its
cabling and Power Supply Unit (PSU) or its installations, must not be modified in any way.

For further regulatory information or copies of certificates contact your local Gemalto representative or
direct your questions to [e-mail]

EMC Compliance Europe

FCC/Canada Radio Frequency Rules and Regulations

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the Federal Communication Commission (FCC) Rules. These limits are designed to provide
a reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his/her own expense.

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Document Reader AT9000 MK2 User Guide Introduction

FCC ID: MESPR01 517

IC: 22832-PR01517

U.S. Pat. Nos.

6,019,287 and

6,611,612

NO MODIFICATIONS. Modifications to this device shall not be made without the written consent of
Gemalto. Unauthorized modifications may void the authority granted under FCC Rules permitting the
operation of this device.

Product Labelling

FCC Labelling

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired

operation.
FCC ID: MESPR01517

Canada Labelling

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This device complies with Industry Canada’s licence exempt RSSs. Operation is subject to the following

two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference, including interference that may cause undesired operation

of the device.

Document Reader AT9000 MK2 User Guide Introduction

Do not dispose of this equipment in domestic or general waste. These devices can be
recycled and should be disposed of in accordance with your local and national
regulations.

Do not send equipment back to Gemalto unsolicited.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux conditions suivantes:

(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est

susceptible d'en compromettre le fonctionnement.
Canadian ID: 22832-PR01517

Disposal - European Directive 2002/96/EC

Packing for Transportation

When packing this product for repair or shipment, carefully disconnect the cables and power supply and
pack in the original inner and outer packaging cartons.

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Document Reader AT9000 MK2 User Guide Introduction

Indicates a hazardous situation which, if not avoided, could result in death or
serious injury.

Indicates a hazardous situation which, if not avoided, could result in injury or
equipment damage.

Indicates a situation which, if not avoided, could result in equipment damage.

Note:

Provides additional important information.

To reduce the risk associated with hazardous voltage which, if not avoided, could result in
death or serious injury:

 Do not use the reader with any AC power supply other than the provided Gemalto AC

power supply.

 Do not use AC power supply and/or power cord if damaged.
 Do not open the reader and/or power supply. Reader is to be serviced by trained

personnel only. No user serviceable parts or adjustments inside.

 Do not modify or attempt to modify the reader and/or AC power supply.
 Use only in an indoor dry location. Do not use the product in an outdoor and/or wet

environment.

 Do not use abrasive cleaners or solvents. These may scratch the glass or damage the

plastic parts.

Important Safety Information

This manual contains important information regarding the operation of the Gemalto AT9000 MK2 Full
Page Reader. For the safe and reliable operation of the readers, all users must ensure that they are
familiar with and fully understand all instructions contained herein.

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Document Reader AT9000 MK2 User Guide Introduction

Table of Contents

Electromagnetic Compatibility (EMC) .................................................................................................................................. 3

FCC/Canada Radio Frequency Rules and Regulations ...................................................................................................... 3

Disposal - European Directive 2002/96/EC ......................................................................................................................... 5

Packing for Transportation .................................................................................................................................................. 5

1. Introduction ....................................................................................................................................................................... 8

Supported documents and formats ..................................................................................................................................... 8

Imaging features ............................................................................................................................................................... 10

Physical design features ................................................................................................................................................... 10

Common applications ........................................................................................................................................................ 10

Security features ............................................................................................................................................................... 11

True-color/anti-glare technologies ..................................................................................................................................... 12

Reader components .......................................................................................................................................................... 13

2. Installing the Reader ....................................................................................................................................................... 16

Unpack the reader ............................................................................................................................................................. 16

Install the software ............................................................................................................................................................ 17

Connect the reader cables ................................................................................................................................................ 17

Power on the reader .......................................................................................................................................................... 18

Test the reader installation ................................................................................................................................................ 18

3. Reading Documents........................................................................................................................................................ 21

4. Maintenance .................................................................................................................................................................... 23

Powering the reader on/off ................................................................................................................................................ 23

Cleaning the reader ........................................................................................................................................................... 23

Removing the document hood .......................................................................................................................................... 23

Replacing the document glass .......................................................................................................................................... 24

Adjusting the document clip height .................................................................................................................................... 26

5. Specifications .................................................................................................................................................................. 28

6. Troubleshooting .............................................................................................................................................................. 30

7. Customer Service ............................................................................................................................................................ 32

Returning the reader for maintenance ............................................................................................................................... 33

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Document Reader AT9000 MK2 User Guide Introduction

1. Introduction

The Gemalto AT9000 MK2 Full Page Readers are intelligent, Optical Character Recognition (OCR), full­image capture and Radio Frequency IDentification (RFID) devices that provide automated data capture
from a variety of personal identification documents, including ePassports, passports, visas and other
travel documents.

The reader’s small footprint and its ability to image challenging documents in brightly lit conditions with
minimal CPU loading on the host PC makes it ideal for use by immigration control, airlines, banks, hotels,
and casinos. The readers have no motorized moving parts to ensure maximum reliability.

Gemalto Document Reader AT9000 MK2

Supported documents and formats

The Gemalto Document Reader AT9000 MK2 reads a wide-range of documents and formats:

 Supported documents include passports, visas and all other ICAO-standard (ICAO 9303) travel

documents, as well as many non-ICAO variations.

 Integrated ePassport and e-driving license (eDL/iDL) support so operator can read the OCR and

smartcard chip in one operation. All data groups, hashings, validations, basic access control
(BAC), passive/active authentication (PA/AA), Chip Authentication (CA), Terminal Authentication
(TA), Extended Access Control (EAC PKI 1.11) and Supplementary Access Control (SAC) are
supported.

 Optical character recognition (OCR) support for reading the Machine-Readable Zone (MRZ) and

Human-Readable Zone (HRZ) on machine readable travel documents (MRTD).

 Optical & RFID reading of 1 line eDL reading and access control for driving licenses to ISO18013

parts 2 &3

 Reads 1D and 2D barcodes (PDF417, Aztec, QR codes and Data Matrix).
 Reads home print and mobile (cell) phone boarding passes (BCBP) and 1D/2D barcodes.
 ISO7816 contact smartcard reading (optional)

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 Magnetic stripe reading (optional)
 Enhanced document identification and authentication software (optional)

Document Reader AT9000 MK2 User Guide Introduction

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Document Reader AT9000 MK2 User Guide Introduction

Imaging features

The Gemalto Document Reader AT9000 MK2 family has the following imaging features:

 True-color and anti-glare technologies deliver accurate, true-color images while minimizing

interference from document laminate reflections, optically-variable security features or ambient
light

 Multiple light sources for image capture and authentication – visible (RGB), infra-red (IR), ultra-

violet (UV-A)

 Captures full-color or grey-scale images
 400 and 720 DPI camera options
 Flexible software interface (Gemalto Document Reader SDK) allows host application to select

which illumination sources to use, image type, image compression, photo extraction, etc.
Environments include Visual C++®, Java® and Microsoft® .NET Framework for Visual Basic®
.NET and Visual C#®

 Gemalto Confirm Laminate imaging with tamper detection

Physical design features

The Gemalto Document Reader AT9000 MK2 family has the following physical design features:

 Supports single-handed operation. Semi-enclosed removable hood holds document in place

during reading.

 Document hood may be removed if desired. The reader is capable of hoodless operation in most

brightly-lit indoor environments.

 Simple, intuitive and quick operation that accepts documents in any orientation
 Small footprint, no moving parts, robust construction.
 Provides two USB2.0 ports for attaching additional biometric devices like a webcam or fingerprint

reader.

 Powered from a single USB 2.0 port. An optional external power supply is available to support

externally attached modules (e.g. magnetic stripe or contact smartcard reader) or USB
peripherals.

Common applications

Typical uses of the Gemalto Document Reader AT9000 MK2 include:

 APIS data capture with cross checking of FAA watch lists
 ePassport and other travel document reading and authentication
 Scanning full-color or grey-scale images of travel documents

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 Electronic manifests with traveler photo images
 Hotel check-in and reporting
 Document authentication at banks and casinos
 ID checks
 Airline ticket fraud detection