GE Industrial Solutions WattStation Connect Service Agreement User Manual

GE WattStationTM Connect Service Agreement

Service Option Packages

Catalog Number

EV Service - Corporate HQ

EVSWWC121

EV Service - Fleet Management

EVSWWC122

EV Service - Commercial Property

EVSWWC123

EV Service - Master package

EVSWWC124

CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS SERVICE OR
SIGNIFYING YOUR ACCEPTANCE BY CLICKING THE APPROPRIATE DIALOG BOX. REGISTERING YOUR
WATTSTATION, CLICKING THE APPROPRIATE DIALOG BOX OR USING ANY PART OF THE WATTSTATION
CONNECT WEBSITE SIGNIFIES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT
AGREE WITH THEM, PROMPTLY RETURN THE WATTSTATION UNUSED ALONG WITH ANY OTHER
RELATED ITEMS THAT WERE INCLUDED IN THE SAME ORDER FOR FULL CREDIT.

You, as the Customer, agree as follows:

1. DEFINITIONS

“GE” shall mean the General Electric Company business unit providing the WattStation Connect

Service to Customer pursuant to this Agreement, Industrial Solutions.

“Service” shall mean WattStation Connect Service provided by GE under this Agreement.

“WattStation” or “Hardware” shall mean WattStation Electric Vehicle Supply Equipment.

“You” or “Your” shall mean the person or entity that owns the WattStation that is served by this
Agreement, or that person’s or entity’s authorized party.

2. WATTSTATION CONNECT AND YOUR SERVICE

Your Service Terms and Conditions are part of this agreement, and can be found by clicking on the

“Terms” hyperlink located at the bottom of the WattStation Connect web site, www.gewattstation.com.

A Service subscription is required for each WattStation (“Hardware”) unit purchased. For example, if
You purchase ten (10) WattStations, You will be required to pay for ten (10) subscriptions. The Service
features will depend on the type of account selected and purchased with the Hardware. The Service
options are shown in the summary table below and are required to activate and use your Hardware. If
Your Hardware is equipped with 3G cellular capability, no additional cellular service data plan is
required. For a detailed list of the Service features and Hardware specifications, please visit our website

www.geindustrial.com/ev or contact Your local certified installer or distributor to obtain a brochure.

3. ACCEPTANCE

You accept this agreement by clicking “I Accept” when presented with this Agreement upon Your first
login to the Service.

When You accept, You are representing that You are at least 18 years old and are legally able to enter a
contract. If You are accepting on behalf of the owner of the WattStation, You are representing that You
are authorized to bind that person or entity, and where the context requires, You or Your means that
person or entity. By accepting, You are agreeing to every provision of this Agreement whether or not
You have read it.

4. PAYMENT FOR SERVICE AND RENEWAL

Your initial one (1) year Service subscription will be invoiced in addition to the Hardware, at the time of
original order. Each year, approximately sixty (60) days prior to the renewal anniversary, You will
receive an email notice detailing Your selected Service Option Package, annual fee and date the renewal
payment will be due. If we don't get Your payment on time, per the date specified in the annual Service
renewal email, for each calendar month, or fraction thereof, that payment is late, we will charge You a
late fee of up to 1.5 percent per month (18 percent per year) on the unpaid balance, or a flat $3 per
month, whichever is greater, as permitted by law in the state of your billing address. Late fees are part
of the rates and charges You agree to pay us. If You fail to pay on time and GE refers Your account(s) to
a third party for collection, GE will charge a collection fee at the maximum percentage permitted by
applicable law, but not to exceed 18 percent, to cover collection related costs. Your service may be
suspended or terminated if You do not pay on time. You may have to pay a $15-$35 fee to reactivate or
reconnect the Service if Your Service is suspended or terminated for nonpayment or any other reason.

5. PROCESSING PAYMENT FOR CHARGING EVENTS

When You initially setup your Service, You will have the option to link Your existing Business PayPal™
account to the Service or create a Business PayPal account to be used exclusively for Your WattStation
Electric Vehicle (“EV”) charge payments. Every EV charge payment processed through this option will be
subject to a 7.5% charge (cannot change), payable to GE. This payment facilitation commission is in
addition to the standard PayPal Merchant Fees.

6. CANCELLATION OR UPGRADES

You may cancel this Agreement within 7 days of acceptance (or as provided by law in the state of Your
billing address). To cancel, You must return the WattStation unused along with any other related items
that were included in the same order for full credit.

You are agreeing to subscribe to the Service on an annual basis. You agree to pay for the entire 12
months of Service at the beginning of each one (1) year term. If You decide to cancel Your Service at
some point during the one (1) year term, You will not receive a refund for the unused portion. Instead,
Your Service will continue to be active until the end of the one (1) year term, at which time You will be
notified that Your Service is no longer available and use of the Service and the Hardware will be
suspended.

If GE suspends Your Service for cause during the one (1) year term, You will not receive a refund for the
unused portion and You will be notified that Your Service is suspended and Your Service and Hardware
will be unavailable.

If You change or upgrade Your Hardware, You may be required to change Your Service Option Package
to a different package offered at that time.

7. PRIVACY

We collect personal information about You. We gather some information through our relationship with
You, such as information about the Hardware quantity, Hardware location and use of the Hardware.
You can find out how we use, share and protect the information we collect about You in the Privacy
Policy, available at www.gewattstation.com. By entering this Agreement, You consent to our data
collection, use and sharing practices described in our Privacy Policy, to the extent allowed by applicable
law.

8. NAMING YOUR WATTSTATION

When adding Your WattStation to the Service map as a “public” unit, You are required to provide a
name that is both professionally and socially acceptable. Inappropriate, offensive and/or obscene
names are unacceptable and GE reserves the right to change Your WattStation name or suspend Your
Service if You select a name that is inappropriate, offensive, and/or obscene, in GE’s sole judgment .

9. GLOBAL WATTSTATION MAPPING

You have the ability to select whether Your Hardware is public or private, which solely determines how
it will be displayed on the Service map and the maps provided to our third party partners. Public
WattStation will be displayed on the Service map as a single pin, with different colors for indicating
status. Private WattStations will be displayed in the Service as a single pin with a padlock. Each third
party partner may choose to display public or private status in a different manner.

10. CHANGES TO PRICING OR SERVICE

GE may modify pricing or Your Service at any time with notice to You, and upon receipt of such notice,
You will be required to accept the terms of such modified pricing or Service in order to continue using
the Service. Modifications to the Service price (annual fee) shall not increase by more than three
percent (3%) per year.

11. TAXES, FEES AND SURCHARGES

If You have enabled the “pay-for-charge” options in Your Service, You accept responsibility for all taxes
and similar fees related to the point of sale transaction except where GE has obligations explicitly
defined by applicable laws or third party agreement.

12. DISPUTE RESOLUTION