Gecko in.xe Tech Book

in.xe

TM

innovative spa pack platform

Versatile Easy to install Watertight

TechBook

in.xe TechBook

Table of contents

Warnings ............................................................................................................................................................... 2

Introduction ......................................................................................................................................................... 3

Features ................................................................................................................................................................. 4

Overview .............................................................................................................................................................. 5

in.xe dimensions: ................................................................................................................................................ 5

in.k200 dimensions: ........................................................................................................................................... 6

in.xe installation

- Floor installation procedure ................................................................................................................ 6

- Wall installation procedure .................................................................................................................. 7

in.k200 installation & connections

- Installing the in.k200 ............................................................................................................................. 8

- Connecting the main keypad to the in.xe spa pack .......................................................................... 8

in.xe connections

- Electrical wiring for North American model of the in.xe .................................................................. 9

- Electrical wiring for North American or CE model of the in.xe ........................................................ 9

- Heater connections ............................................................................................................................. 11

in.k200 keypad overview

- Function description .......................................................................................................................... 28

- Instructions .......................................................................................................................................... 28

- Typical settings .................................................................................................................................... 30

in.xe error codes

- in.xe error codes summary ................................................................................................................. 31

- Hr error message / step-by-step ....................................................................................................... 32

- Prr error message / step-by-step ....................................................................................................... 32

- HL error message / ﬂow chart & step-by-step ................................................................................. 33

- FLO & UPL error message / ﬂow chart & step-by-step ................................................................... 35

- OH error message / ﬂow chart & step-by-step ............................................................................... 37

Troubleshooting

- Pump 1 doesn't work / ﬂow chart & step-by-step ........................................................................... 38

- Pump 2 or blower doesn't work / ﬂow chart & step-by-step ....................................................... 40

- Circulation pump doesn't work / ﬂow chart & step-by-step ......................................................... 42

- Ozonator doesn't work / ﬂow chart & step-by-step ....................................................................... 43

- Nothing seems to work / ﬂow chart & step-by-step ....................................................................... 44

- Spa not heating / ﬂow chart & step-by-step .................................................................................... 45

- Keypad doesn't seem to work step-by-step ................................................................................... 46

GFCI trips ............................................................................................................................................................ 47

Step-by-step ﬁeld replacement procedure .................................................................................................. 48

How to replace the heater ................................................................................................................................ 51

Speciﬁcations ..................................................................................................................................................... 53

11

in.xe TechBook

Warnings

WARNINGS:

Before installing or connecting the unit, please read the following.

* FOR UNITS FOR USE IN OTHER THAN SINGLE-FAMILY DWELLINGS, A CLEARLY LABELED

EMERGENCY SWITCH SHALL BE PROVIDED AS PART OF THE INSTALLATION. THE SWITCH SHALL BE READILY ACCESSIBLE TO THE OCCUPANTS AND SHALL BE INSTALLED AT LEAST 5' (1.52 M) AWAY, ADJACENT TO, AND WITHIN SIGHT OF THE UNIT.

* ANY DAMAGED CABLE MUST BE IMMEDIATELY REPLACED.

* TURN POWER OFF BEFORE SERVICING OR MODIFYING ANY CABLE CONNECTIONS IN THIS UNIT.

* TO PREVENT ELECTRIC SHOCK HAZARD AND/OR WATER DAMAGE TO THIS CONTROL, ALL

UNUSED RECEPTACLES MUST HAVE A DUMMY PLUG.

* THIS CONTROLLER MUST NOT BE INSTALLED IN PROXIMITY OF HIGHLY FLAMMABLE MATERIALS.

* LOW VOLTAGE OR IMPROPER WIRING MAY CAUSE DAMAGE TO THIS CONTROL SYSTEM. READ

AND FOLLOW ALL WIRING INSTRUCTIONS WHEN CONNECTING TO POWER SUPPLY.

* THIS PACK CONTAINS NO SERVICEABLE PARTS. CONTACT AN AUTHORIZED SERVICE CENTER FOR

SERVICE.

* ALL CONNECTIONS MUST BE MADE BY A QUALIFIED ELECTRICIAN IN ACCORDANCE WITH THE

NATIONAL ELECTRICAL CODE AND ANY STATE, PROVINCE OR LOCAL ELECTRICAL CODE IN EFFECT AT THE TIME OF THE INSTALLATION.

Aeware®, Gecko®, and their respective logos are Registered Trademarks of Gecko Alliance Group. in.xe™, in.access™, in.touch™, in.k200™, in.ﬂo™, in.put™, in.seal™, in.link™, in.t.cip™, in.stik™, heat.wav™ and their respective logos are Trademarks of Gecko Alliance Group.

All other product or company names that may be mentioned in this publication are tradenames, trademarks or registered trademarks of their respective owners.

2

in.xe TechBook

Introduction

in.xe

Entry-level spa system

Congratulations! You have purchased one of the ﬁnest entry-level spa packs available.

To install, use and enjoy your in.xe spa system take the time to carefully read these instructions.

The in.xe has been designed for these typical spa conﬁgurations:

• Single pump system

• Dual pump system

• Pump & blower system

• Dual pump & blower system

The in.xe can be wall-mounted or installed on its mounting base and comes with an integrated heat.wav water heater.

3

in.xe TechBook

Features

The in.xe system boasts a long list of technical features. Each of them contributes to bringing the most advanced solutions available to in.xe equipped spa owners:

in.put

input terminal block

The in.put was designed to ease wire insertion (up to # 4 AWG) and connections. Tighter input connection reduces heat generated for increased component lifetime.

in.seal

watertight protection

The in.seal provides an extra level of protection against water inﬁltration. Connectors and power box are designed to be watertight so no water can be in direct contact with electrical components (IPX-5).

in.axess

board access prevention

Electronic components are placed into separate and inaccessible compartments. Only serviceable parts are made accessible to service technicians.

in.link

ingenious plugs and connectors

in.ﬂo

dry-ﬁre protection

A heater safety system located on the heat.wav heater with an all-electronic dry-ﬁre protection.

in.t.cip

water temperature algorithm

in.t.cip is an intelligent water temperature refresh algorithm that calculates optimal time to start pumps and get water temperature readings. in.t.cip continuously readjusts the heater start time.

in.kin

kinetic heat monitoring

First ever UL approved kinetic heating protection manages water temp increase generated by pump heat dissipation. Hardware protection shuts all accessories off if it senses water overheating.

in.stik

automated software upload

in.link cables are output and input plugs and connectors that come with colored and tagged polarizers. Totally waterproof, they are designed to be easily conﬁgured and to ensure that all cables of equipment used to make a spa or hot tub work properly are well connected at their intended connection port, eliminating any risk of miswiring.

The in.stik is a pen drive with an in.link connector very similar to a USB memory stick. It connects to the spa pack and contains data to program or conﬁgure its system. The system executes the data upload automatically.

4

in.xe TechBook

Overview

Accessory fuse Pump 2 fuse Pump 1 fuse

Installation brackets

Transformer fuse

Main power

Door to access

entry connection

power input

connectors

and fuses

Main power

cable input entry

Access to heater

connections

Mounting feet

Bonding lug

Note: No connectors should remain unplugged. Use blank plugs to ﬁll unused connectors.

Pump 1

connector

heat.wav heater

* Pump 2

connector

2 connectors for outputs controlled by independent relays (for ozonator, CP, light, blower or any other accessories) (120/240 V 5 A).

*Only one output is available on IN.XE-3

Connector for direct 120/240 V 5 A output (for audio or accessories)

Main keypad connector

Communication connector (in.stik)

Light 12 V AC connector (1 A max)

* Only available on IN.XE-5

in.xe dimensions:

4.2"

(106.7 mm)

1.2"

(30.5mm)

Front view

17.38"

(441.5 mm)

19.32"

(490.7 mm)

Bottom view

10.8"

(275.6 mm)

(6 mm)

11.0"

(279.4 mm)

Ø.25"

4x

5.51"

(140 mm)

5.69"

(144.5mm)

.9"

3

(98.3 mm)

Ø.25"

(6 mm)

Side view

(136.4 mm)

Rear view

6"

(152 mm)3"(76 mm)

5.37"

(69.9mm)

4.5"

(114.3 mm)

8.3"

(210 mm)

2.75"

11.75"

(298.5 mm)

5

in.k200 dimensions:

in.xe TechBook

Features:

2"

(51 mm)

4.75"

(120 mm)

1.7"

(43 mm)

in.xe installation

Floor installation procedure

LED display

4 Keys

8 light indicators

in.link connector

Mechanical Specs:

Weight:

0.9 lb (0.41 kg)

Dimensions (W x H x D):

Front panel: 4.75" x 2" x 1.7"

(120 mm x 51 mm x 43 mm) Soft gasket

Approvals:

UV resistance (ASMTD4329)

UL, CSA, TUV and CE

The following material is recommended:

Slide back side of the unit's feet into the guide plate. It should easily slide

4- # 10 screws of

into place. appropriate length with round, truss or pan head.

4- washers .5” OD x .0625” thickness (12 mm OD x

1.5 mm)

Warning!

Beware the application of some products commonly used against corrosion (such as WD-40 family products) as they could damage the power

box, due to a negative chemical reaction between Select the most appropriate location on the ﬂoor for spa pack and ﬁrmly attach guide plate to wooden

some industrial oils and its plastic enclosure. Any

other materials which may come in contact with

the enclosure must be carefully evaluated under

end use conditions for compatibility. base with 2 screws backed by 2 washers.

6

Now ﬁrmly attach unit to wooden base by using the remaining 2 screws backed by 2 washers to attach the front of the feet.

4"

Note: The spa pack must be installed at least 4" (52 mm) above potential ﬂood level. If ﬂoor is on ground level, pack should be raised at least 4" (52 mm).

Important!

Please note that countersunk screws should not be used as they can damage the power box support.

in.xe TechBook

Wall installation procedure

The following material is recommended:

4- # 10 screws of appropriate length with round, truss or pan head.

4- washers .5" OD x .0625” thickness (12 mm OD x

1.5 mm)

Use two 2 standard 2x4 or 2x6 wall studs, spaced on 16-inch centers to afﬁx the spa pack.

In the case of a ﬂat wooden surface: select the most appropriate location on wall for the spa pack. A 4" (52 mm) square cut-out will be needed to allow the transformer to ﬁt through it.

Firmly attach, one at a time, upper mounting holes on each side of the spa pack with 2 screws backed by 2 washers.

Firmly attach lower mounting holes on each side of the pack with the 2 remaining screws and 2 washers.

Note: Make sure these 2 screws and 2 washers are installed. They will make the pack stable when input, outputs and accessory connectors will be inserted in their ports.

7

in.xe TechBook

in.k200 installation & connections

Installing the in.k200

The keypad should be installed directly onto the spa (or very close to it) so that it is easily accessible to the user.

• To install the in.k200, drill two 1” (25 mm) diameter holes at 2.625” (67 mm) from center to center as illustrated.

• Cut out the material between the two holes (see illustration).

• Clean the installation surface and peel the adhesive backing from the keypad.

• Insert keypad and align it correctly, then ensure it is properly glued by gently pressing evenly on the entire surface.

If the keypad is equipped with an optional holder plate, remove the two wing nuts from the back of the keypad and remove the mounting bracket.

Insert the keypad into the opening you have cut out. Put the mounting bracket and the wing nuts back on their respective bolts and ﬁx the keypad securely in place (see illustration below).

Gasket with adhesive

∅ 1"

(25 mm)

"

625

.

3

92 mm

∅ 1"

(25 mm)

2.625"

67 mm

∅ 1"

(25 mm)

1" (25 mm) dia. drill

1"

mm)

(25

Note: It is the installer’s responsibility to ensure that no obstructions (cables, piping, etc.) are present below the deck at the drill hole location.

Note: If the installation location is not perfectly even (e.g. wood surface), make a silicone joint between the installation surface and the back of the unit to ensure a proper seal around it.

Connecting the main keypad to the in.xe spa pack

The in.k200 comes with a 10' (3.048 m) cable and an in.link connector.

To connect the in.k200, ﬁrst remove the in.xe cover (6 screws), then insert the in.link connector into the appropriate keypad connector (as illustrated.) Route the cable through one of the molded strain relief channels on the bottom right side of the spa pack (as illustrated.) Don’t forget to replace the cover and all 6 screws (do not over tighten cover screws.)

Note: always shut power down before connecting an accessory to the in.xe.

8

in.k200

Connect the main keypad in.k200 as indicated here.

in.xe TechBook

in.xe connections

Electrical wiring for North American model of the in.xe

Warning!

For units for use in other than single-family dwellings, a clearly labeled emergency switch shall be provided as part of the installation. The switch shall be readily accessible to the occupants and shall be installed at least 5' (1.52 m) away, adjacent to, and within sight of the unit.

-----

This product must always be connected to a circuit

Main electrical box GFCI panel

protected by a ground fault interrupter.

Proper wiring of the electrical service box, GFCI and in.xe terminal block is essential!

Check your electrical code for local regulations. Only copper wire should be used, never aluminum.

-----

Disposal of the product

The appliance (or the product) must be disposed of separately in accordance with the local waste disposal legislation in force.

Electrical wiring for North American or CE model of the in.xe

To install the wiring for the in.xe spa control, you'll need a Phillips screwdriver and a ﬂat screwdriver.

Loosen the 2 screws of the spa pack door and open it.

Remove 5.5" (142 mm) of cable insulation. Strip away 1" (25 mm) of each wire insulation.

Pull the cable through the cutout of the box and secure it with a strain relief (1" NPT strain relief; hole diameter: 1.335").

(For CE use an IEC certiﬁed plastic bushing that will maintain the IPX5 rating.)

Make sure that only the uncut sheathing is clamped at this opening.

Push the color-coded wires into the terminals as indicated on the sticker and use the ﬂat screwdriver to tighten the screws on the terminals.

After making sure wire connections are secure, push them back into the box and close the door. Tighten the 2 screws of the spa pack door.

Connect the bonding conductor to the bonding lug on the front of the in.xe spa pack (a grounded electrode conductor shall be used to connect the equipment grounding conductors).

bonding lug

9

Electrical wiring North American model in.xe

in.xe TechBook

For 240 V (4 wires)

Correct wiring of the electrical service box, GFCI, and pack terminal block is essential.

Call an electrician if necessary.

For 120 V (*3 wires)

*If connected to a 3 wire system, no 240 V component will work.

Refer to "Connections for 120 V heater" section of this manual.

Electrical wiring European model in.xe.ce

Single-phase Dual-phase

in.xe.ce 230 V or 230/400 V

Correct wiring of the electrical service box, RCD, and pack terminal block is essential!

Call an electrician if necessary.

10

Warning!

in.xe.ce models must always be connected to a circuit protected by a Residual-Current Device (RCD) having a rated operating residual-current not exceeding 30 mA.

in.xe TechBook

Heater connections

heat.wav heater

in.xe comes with a high performance heat.wav heater. With no pressure switch, it features in.ﬂo integrated dry-ﬁre protection.

A watertight panel protects the heater and probe connectors. Removing the panel gives access to in.ﬂo dry-ﬁre protection and hi-limit/regulation probe connectors, line 1, line 2 and ground power input cables connection ports.

L2 GroundL1

Connections for 230/240 V heater (4 kW or 2 kW)

Connections for 120 V heater (1 kW)

GroundN L1

The heat.wav heater is factory conﬁgured 240 V /4 kW (or 2 kW), but it can be converted to a dedicated 120 V / 1 kW by simply switching a cable connection port. Option available on North American models only.

heat.wav speciﬁcation summary:

• Supports 120 V or 240 V

• Protected by external breaker (not fused)*

• Incoloy® or Titanium (optional) heater element for greater protection against corrosion.

*Note: European models are 230 or 240 V and are fuse protected

11

High Current

Integrated latch

Low Current

Colored & tagged

polarizers

Low voltage

in.xe TechBook

in.link connectors

The in.xe features in.link connectors with colored and tagged polarizers. This new plug and connector technology has been speciﬁcally designed for easy and safe assembly. The tags are interchangeable depending on the output; the polarizers are designed to avoid misconnections.

In.link connectors are easily and conveniently accessible from the front of the pack offering a wide range of possible connection conﬁgurations. In.link connectors come in 3 sizes (HC, LC and low voltage) for all types of inputs and output devices.

Latch snap & strain relief

A latch mechanism is provided to maintain male and female connectors together. The tab provided on the male part gives the operator an audible and tactile feedback at the insertion of the cable in the female part. Once the latch is engaged, it will prevent both parts from separating unintentionally by vibration or shock. To unplug the male connector, a gentle press on the tab will allow the release of the locking mecha-nism to separate both parts.

Watertight design UL & CE

The female connector comes with a built-in seal ensuring a watertight connection assembly sealed from moisture and water ingress. This sealing is intended to be suitable for the North American and European standards and the demanding spa environment.

12

in.xe TechBook

Connector map

Pump 1

connector

* Only available on IN.XE-5. IN.XE-3 has pump 1, ozonator and direct connectors.

* Pump 2

connector

* Blower

connector

Ozonator connector

connector

Keypad

connector

Communication

connector

Direct

connector

Light

Female connector on spa pack

3

2

1

6

3

5

2

1

4

6

5 4

LCHC

In.link output connectors:

High-Current - HC connectors: Output Typical Device Out 1 Pump 1 Out 2 Pump 2* Low-Current - LC connectors (relay controlled): Output Typical Device Out 3 Blower* Out 4 Ozonator Out 5 Audio/video (direct to line) Low-Voltage - LV connectors: Output Typical Device C Main keypad CO Comm. Connector (in.stik, in.watch) L1 Light

13

in.xe TechBook

Assembly 240 V cable kit in.link for in.xe

High Current Low Current

Gecko P/N Description Typical use Cable Length

600DB0821

600DB0967

600DB0833

600DB0901

600DB0721

600DB1259

600DB0754

9920-401022

Cable in.link HC 2S 15A 240 V 8'

Cable in.link HC 2S 15A 240 V 8' T CE

Cable in.link HC 1S 15A 240 V 8'

Cable in.link HC 1S 15A 240 V 8' T CE

Cable in.link LC 1S 5A 240 V 4'

Cable in.link LC 1S 5A 240 V 8' T CE

Cable in.link LC 1S 5A 120 V 4'

Cable in.link LV Light 12 V AC 12'

dual-output loads up to 15 FLA (pump dual speed) 14/4 96"

dual-output loads up to 15 FLA (pump dual speed) for Europe 14/4 96"

single-output loads up to 15 FLA (pump single speed) 14/3 96"

single-output loads up to 15 FLA (pump single speed) for Europe 14/3 96"

single output loads up to 5 FLA (ozone, blower, circ. pump, DC supply, etc.)

single output loads up to 5 FLA (ozone, blower, circ. pump, DC supply, etc.) for Europe

single output loads up to 5 FLA (ozone, circ. pump, DC supply, etc.) 18/3 48"

light 12 V AC 24/4 144"

18/3 48"

18/3 96"

Assembly 120 and 240 V cable kit in.link for in.xe

Gecko P/N Description Typical use

9917-100894 Keying cable LC - BL - blue

9917-100898 Keying cable LC - O3 - gray

9917-100887 Keying cable HC - P2 - violet

9917-100888 Keying cable HC - P1 - orange

LC Keying for Blower cable

LC Keying for Ozonator cable

HC Keying for Pump 2 cable

HC Keying for Pump 1 cable

14

in.xe TechBook

Assembly 120 V cable kit in.link for in.xe (continuation)

High Current Low Current

Gecko P/N Description Typical use Cable Length

9920-401239

600DB0857

600DB0754

9920-401022

Cable in.link HC 2S 15A 120 V 8'

Cable in.link HC 1S 15A 120 V 8'

Cable in.link LC 1S 5A 120 V 4'

Cable in.link LV Light 12 V AC 12'

dual-output loads up to 15 FLA (pump dual speed) 14/4 96"

single-output loads up to 15 FLA (pump single speed) 14/3 96"

single output loads up to 5 FLA (ozone, circ. pump, DC supply, etc.) 18/3 48"

light 12 V AC 24/4 144"

15

Boot up display sequence (Each parameter is displayed for 2 seconds)

8.8.8

in.xe TechBook

Lamp test

All the segments and LEDs are lighting up

Software number

Software part number

Valuable Tips

Make sure that all valves are open in the spa plumbing and that you have good water ﬂow circulating from the primary pump into the heater.

Important: a minimum ﬂow rate of 18 GPM is required.

Software revision

Revision of the software

Low level selection

Low level selected from low level menu

Technical information

There is no mechanical switch in the in.xe heater. Instead in.xe systems have integrated in.ﬂo technology. The in.ﬂo is an all electronic dry-ﬁre protection device built-in in.xe's heater. At power up, in.ﬂo performs a ﬂow check through the following process:

Pump 1 starts for 2 minutes The display will show "_ _ " during the check ﬂow process. After 2 minutes the system validates proper water ﬂow.

16

In case of failure, the system tries again.

The water temperature is shown on the keypad display.

Once the water has reached the set point value plus

0.8 ˚F the heater is turned off.

in.xe TechBook

98

Make sure all accessories are linked to the bonding connector and connected to pack.

Turn on the breaker.

It's important to specify the current rating of the GFCI used to ensure safe and efﬁcient current management (and no GFCI trippings).

Press and hold Light button until you access the breaker setting menu.

Number of Phase selection

UL Menu not available CE 1 or 2 UL Swim 1 or 2 CE Swim 1, 2 or 3

The values displayed by the system correspond to 0.8 of the maximum amperage capacity of the GFCI.

Use the Up/Down button to select the desired value.

The value can typically be modiﬁed from 10 to 48 for UL version, and 10 to 40 A for CE version.

Then press Light button to set breaker rating.

This table shows typical settings of Br for GFCI. Select the one that matches your breaker.

GFCI Br 60 A 48 A 50 A 40 A 40 A 32 A 30 A 24 A 20 A 16 A

Note: Every OEM has its own preset conﬁgurations.

17

Programming the in.xe using the in.stik

in.xe TechBook

This feature is very useful on production lines to conﬁgure packs and in the ﬁeld for service purposes, like software updates.

Follow these simple steps to upload new predetermined low level program conﬁgurations into the spa pack.

Insert the in.stik in the communication connector (see ﬁg. above).

Shut electrical power off. Turn power on.

At power-up the in.xe system will upload all the different conﬁgurations set into the in.stik memory.

The in.xe will then enter the low-level conﬁguration menu. The keypad display will show L xx where "xx" represents the previous conﬁguration number registered in the system.

Use the Up/Down key to choose the new desired low level conﬁguration number.

Press the Prog. key to conﬁrm the selected conﬁguration (consult the conﬁguration selection chart section in this manual).

If the Prog. key is not pressed within 25 seconds, the unit will exit this menu without changing any settings.

Note: If the keypad in use does not have the Prog. key, use Light key instead.

If at power-up of the system your keypad display shows the following message:

"L _ _

", it means that all

low level conﬁgurations have been downloaded, but no conﬁguration number has been chosen.

18

in.xe TechBook

98

Programming the in.xe using the keypad

Although every in.xe spa pack is factory set, in certain cases when servicing or replacing a new unit in the ﬁeld, it may be necessary to set a new predetermined low level program conﬁguration into the spa pack.

Follow these simple steps to re-enter the low level programming menu using the keypad:

Press and hold the Pump 1 key for 30 seconds.

The keypad display will show L xx where "xx" represents the previous conﬁguration number registered in the system.

Use the Up/Down key to choose the new desired low level conﬁguration number and press the Program key to conﬁrm the selected conﬁguration (consult the conﬁguration selection chart section in this manual).

If the Program key is not pressed within 25 seconds, the unit will exit this menu without changing any settings.

If at power-up of the system your keypad display shows the following message:

"L _ _

", it means that all

low level conﬁgurations have been downloaded, but no conﬁguration number has been chosen.

Note: If the keypad in use does not have the

Program key, use the Light key instead.

19

Low Level Conﬁguration Selection Chart

in.xe with low level 85 revision 1, 2 and 3.

in.xe TechBook

Config. # P1

1 2sp 1sp X Always on --- Clean, P1L P1

2 2sp 1sp X Always on --- Purge CP

3 2sp 1sp X --- On during Filter cycle, with P1 Clean, P1L P1

4 2sp 1sp - Duration ﬁltration On during Filter cycle, with CP Clean, CP P1

5 2sp 1sp - Always on Always on with CP Clean, P1L CP

6 2sp 1sp - Duration ﬁltration On during Filter cycle, with CP Clean, CP CP

7 2sp 1sp - --- On during Filter cycle, with P1 Clean, P1L P1

8 2sp - X --- On during Filter cycle, with P1 Clean, P1L P1

9 2sp - - --- On during Filter cycle, with P1 Clean, P1L P1

10 1sp 1sp X --- On during Filter cycle, with P1 Clean, P1L P1

11 1sp 1sp - Duration ﬁltration On during Filter cycle, with CP Clean, CP P1

12 1sp 1sp - Always on Always on with CP Purge CP

13* 1sp Always on Always on with CP Purge CP

BL CP configuration Ozone configuration Filter Type Heater Pump

P2

Note: Every OEM has its own preset conﬁgurations. The ow level conﬁguration may differ depending on the manufacturer.

* Available on Rev 3.00 only

20

in.xe TechBook

in.xe programming ﬁeld options

In the event where none of the predetermined low level program conﬁgurations built in the in.xe system suit your spa equipment assembly, it's possible to custom

To access this menu, press and hold Prog. (or Light key) for 30 seconds. Use Up/Down key to choose setting.

Press Prog. key (or Light key) to go to the next parameter. conﬁgure the in.xe system by manually entering key parameter settings.

Table 1

Parameter Display Options Description

Pump 1 Conﬁg

Pump 2 Conﬁg

Blower Conﬁg

Circ. Pump Conﬁg

Ozone Conﬁg

Ozone Pump

Ozone Type

Heater Pump

Single-speed = 1 Dual-speed = 2 *Pump #1 and Pump #3 = 3

Not installed = 0 Single-speed = 1 Dual-speed = 2

Not installed = 0 Installed = 1

Not installed = 0 Installed = 1 Always on = 2

Not installed = 0 During ﬁlter cycle = 1 Always on = 2

Circulation pump = 0 Pump #1 = 1

Standard = 0 Timed = 1

Circulation pump = 0 Pump #1 = 1

Pump #1 conﬁguration

*Available only on certain models.

Pump #2 conﬁguration

Blower conﬁguration

Circulation pump conﬁguration

Ozone generator conﬁguration

Pump associated to ozone generator

Type of ozone generator

Pump associated to heater

Please note that there are three versions of ﬁeld options available, depending on your software revision. Tables 1 & 2 were used with previous versions.

Table 3 is the latest version. The ﬁrst parameter will help to indicate which table to consult. ( = table 1) and ( = table 2 or 3)

--

21

Table 1

Parameter Display Options Description

Filter Conﬁg

Temp. Units

Time Format

Pump #1 High current

Pump #1 Low current

Pump #2 High current

Pump #2 Low current

Blower current 1 to 10 amperes (5) Blower current

Circ. Pump current 1 to 5 amperes (2) Circulation pump current

Purge only = 0 With Circ. Pump = 1 With Pump #1, Low speed = 2

°F = 0 °C = 1

No time display = 0 AM/PM format = 1 24H format = 2

1 to 20 amperes (10) Pump #1 high speed current

1 to 15 amperes (4) Pump #1 low speed current

1 to 15 amperes (10) Pump #1 low speed current

1 to 15 amperes (4) Pump #2 low speed current

Filter cycle conﬁguration

Temperature units used on display

Clock display format

in.xe TechBook

Direct current 0 to 5 amperes (1) Direct accessory output current

Heater current 4 to 17 amperes (17) Heater current

Minimum input current

Input current

10 to 20 amperes

15 to 48 (on UL/CSA packs) (48) 15 to 32 (on CE packs) (32)

Minimum input current (circuit breaker)

Available household supply current

*Available only on certain models.

22

in.xe TechBook

Output 2Output 1 Output 3 Output 4

Direct output

Output 5 or

heater

Table 2

Parameter Display Options Description

Output 1A

--

Output 1B

Output 2

Output 3

Output 4

--

Output 5 --, H Accessory connected to the relay of Output 5A

--,1H,1L,2H,2L,3H,3L,4H, 4L,P5,BL,CP,O3,L2,H

Accessory connected to the relay of Output 1A

Accessory connected to the relay of Output 1B

Accessory connected to the relay of Output 2A

Accessory connected to the relay of Output 3A

Accessory connected to the relay of Output 4A

--

23

Table 2

Parameter Display Options Description

CP usage

Ozone usage

Ozone Pump

Ozone Type

Heater Pump

Filter Conﬁg

Temp. Units

Clock Format

-

CP standard = 0 CP always on = 1

Ozone with ﬁltration = 0 Ozone always on = 1

Circulation pump = 0 Pump #1 = 1

Standard (UV) = 0 Timed (Corona) = 1

Circulation pump = 0 Pump #1 = 1

Purge only = 0 With circ. pump = 1 With pump 1, low speed = 2

°F = 0 °C = 1

No time display = 0 AM/PM format = 1 24H format = 2

Usage of the circulation pump

Usage of the ozone generator

Pump associated with the ozone generator

Type of ozone generator

Pump associated with the heater

Filter cycle conﬁguration

Temperature units used on display

Clock display format

in.xe TechBook

Cool down 30 to 240 seconds Cool down of the heating element in seconds

Output 1A current 1 to 20 amperes

Output 1B current 1 to 15 amperes

Output 2 current 1 to 15 amperes

Output 3 current 1 to 15 amperes

Output 4 current 1 to 15 amperes

Output 5 current 1 to 17 amperes

Direct current 0 to 5 amperes Current draw of the Direct output

Minimum input current

Number of phases 1 or 2 (UL)

Input current 10 to 60 A Single Phase (UL and CE)

--

10 to 20

1, 2 or 3 (CE)

10 to 48 A Dual Phase (UL) 10 to 40 A Dual Phase (CE) 10 to 20 A Triple Phase (CE)

Current draw of the accessory connected to the relay of Output 1A

Current draw of the accessory connected to the relay of Output 1B

Current draw of the accessory connected to the relay of Output 2A

Current draw of the accessory connected to the relay of Output 3A

Current draw of the accessory connected to the relay of Output 4A

Current draw of the accessory connected to the relay of Output 5A

Minimum input current (breaker size)

Number of Phase / Breaker

Number of Phases selection

UL Menu not available CE 1 or 2 UL Swim 1 or 2 CE Swim 1, 2 or 3

Available household current

Maximum Input Current

1 phase 2 Phases 3 Phases

UL 48 na na CE 40 20 na UL Swim 60 48 na CE Swim 60 40 na

24

in.xe TechBook

Table 3

Parameter Display Options Description

Output 1A

--

Output 1B

Output 2

Output 3

Output 4

--

Output 5 --, H

--

Output Direct

--

CP usage

-

Ozone usage

-

Ozone Pump

-

Ozone Type

Heater Pump

-

Filter Conﬁg

Temp. Units

-

Clock Format

-

Cool down 30 to 240 seconds

Output 1A current 1 to 20 amperes

Output 1B current 1 to 15 amperes

Output 2 current 1 to 15 amperes

Output 3 current 1 to 15 amperes

Output 4 current 1 to 15 amperes

Output 5 current 1 to 17 amperes

Direct current 0 to 5 amperes Current draw of the Direct output

Minimum input current

Number of phases

--

--,1H,1L,2H,2L,3H,3L,4H, 4L,P5,BL,CP,O3,L2,H

Direct = -CP on Direct = CP

CP Standard = 0 CP Always On = 1

Ozone with ﬁltration = 0 Ozone Always On = 1

Circulation pump = 0 Pump #1 = 1

Standard (UV) = 0 Timed (Corona) = 1

Circulation pump = 0 Pump #1 = 1

Purge only = 0 With Circ. Pump = 1 With Pump 1, Low speed = 2

°F = 0 °C = 1

No time display = 0 AM/PM format = 1 24H format = 2

10 to 20

1 or 2 (UL) 1, 2 or 3 (CE)

--

Accessory connected to the relay of Output 1A

Accessory connected to the relay of Output 1B

Accessory connected to the relay of Output 2A

Accessory connected to the relay of Output 3A

Accessory connected to the relay of Output 4A

Accessory connected to the relay of Output 5A

Set to CP only if the circulation pump is connect on the Direct.

Usage of the circulation pump

Usage of the ozone generator

Pump associated with the ozone generator

Type of ozone generator

Pump associated with the heater

Filter cycle conﬁguration

Temperature units used on display

Clock display format

Cool down of the heating element in seconds

Current draw of the accessory connected to the relay of Output 1A

Current draw of the accessory connected to the relay of Output 1B

Current draw of the accessory connected to the relay of Output 2A

Current draw of the accessory connected to the relay of Output 3A

Current draw of the accessory connected to the relay of Output 4A

Current draw of the accessory connected to the relay of Output 5A

Minimum input current (breaker size)

Number of Phase / Breaker

Number of Phases selection

UL Menu not available CE 1 or 2 UL Swim 1 or 2 CE Swim 1, 2 or 3

Input current 10 to 60 A Single Phase (UL and CE)

--

10 to 48 A Dual Phase (UL) 10 to 40 A Dual Phase (CE) 10 to 20 A Triple Phase (CE)

Available household current

Maximum Input Current

1 phase 2 Phases 3 Phases

UL 48 na na CE 40 20 na UL Swim 60 48 na CE Swim 60 40 na

25

in.xe TechBook

26

in.xe TechBook

in.k200 keypad overview

in.k200

Compact series of entry-level keypads

that gives complete control to wet

ﬁngers!

The in.k200 is a compact keypad designed to be used

with Aeware’s in.xe spa system.

This new series of entry-level keypads comes in a

waterproof plastic enclosure and is available in single

pump, dual pump; dual pump/blower, or pump/

blower conﬁgurations.

Easy to install, in.k200 comes with an in.link connector.

Note: The following instructions are generic and provide a

quick overview of the main functions. Please refer to your own

QRC for speciﬁc functions.

27

98

Function description

989898

98

in.xe TechBook

Smart Winter Mode

indicator

Instructions

Pump 1

indicator

Pump 2

indicator

Key 1

Blower

indicator

Light

indicator

Key 2

Filter

indicator

Light key

Heater

indicator

Up/Down key

set point

indicator

Key 1

Key 2 2 Pump

(or single pump/blower)

Press Key 1 to turn Pump 1 on at low speed. Press a second time to turn pump to high speed (with a dualspeed pump). A third time turns pump off.

A built-in timer automatically turns pump off after a predetermined period of time, unless it has been manually deactivated.

The Pump 1 indicator lights up when Pump 1 is on. With dual-speed pump, the indicator will ﬂash when Pump 1 is on at low speed.

28

Press Key 2 to turn pump 2 or blower on. Press a second time to turn pump or blower off.

A built-in timer automatically turns pump off after a predetermined period of time, unless it has been manually deactivated.

The Pump 2 and/or Blower indicator lights up when the corresponding output is on.

Note: with dual-speed pump, the indicator will ﬂash when pump 2 is on at low speed.

Key 2 (2 Pump/Blower)

Press

Key 2 to turn pump

2 on at high speed. Pressing a second time turns blower on. A third press turns pump 2 off but leaves blower on. A ﬁnal press turns blower off.

A built-in timer automatically turns pump/blower off after a predetermined period of time, unless it has been manually deactivated.

The Pump 2 and/or Blower indicator lights up when the corresponding output is on.

Light key

Press

Light key to turn light

on. Press Light key a second time to turn light off.

A built-in timer automatically turns light off after a predetermined period of time, unless it has been manually deactivated.

The Light indicator lights up when light is on.

in.xe TechBook

98

F 2

Up/Down key

Use

Up or Down key to set

desired water temperature. The temperature setting will be displayed for 5 seconds to conﬁrm your new selection.

The Set Point icon indicates that the display shows the desired temperature, NOT the current water temperature!

Off Mode

This mode allows you to stop all outputs for 30 minutes to perform a quick spa maintenance.

Press and hold seconds to activate the off mode. Quick press to reactivate the system before the expiration of the 30 minute delay.

While the off mode is engaged, the display will toggle between the water temperature.

Key 1 for 5

Key 1

OFF and

Programming the system

Depending on system conﬁguration the system performs either ﬁlter cycles or purge cycles.

Programming ﬁlter cycles

To program the ﬁlter cycles, you must enter these parameters: duration and frequency. During a ﬁlter cycle, pumps & blower run at high speed for one minute to purge the plumbing. Pump 1 or CP then runs at low speed for the remainder of the cycle.

Setting ﬁlter cycle duration

Press and hold

Light key until the display

shows representing the duration in hours.

Use Up or Down key to change setting.

0 = no ﬁltration 24 = continuous ﬁltration

Note: it's not recommended to set this to "0".

Prog or

dxx, with "xx"

Filter cycle frequency

Press Prog or Light key again. The display will show representing the number of ﬁlter cycles per day (up to 4).

Use Up or Down key to change setting.

When the desired setting is displayed, press Light key to conﬁrm. A ﬁlter cycle will start immediately.

The Filter indicator lights up when a ﬁlter cycle is on.

Fx, with "x"

Programming purge cycles

To program the purge cycles, you must select the frequency. During a purge cycle, all pumps and the blower run for one minute.

Purge cycle frequency

Press and hold Light key

until the display shows Fx,

with "x" representing the

number of purge cycles

per day (up to 4).

Use

Up or Down key to

change setting.

When the desired

setting is displayed, press

Light key to conﬁrm.

A purge cycle will start

immediately.

The Filter indicator lights

up when a purge cycle

is on.

Setting the temperature display units

Quick press Light key again. The display will show either

°F or °C.

Use

Up or Down key to

change units.

Press

Light key a last time

to go back to normal mode.

°F = Fahrenheit °C = Celsius

29

in.xe TechBook

Water temperature

Smart Winter Mode

regulation

In a regulation cycle, the system ﬁrst generates

water ﬂow through the heater housing and the plumbing, in order to ensure accurate water temperature readings as well as avoiding heater activation in dry conditions.

If the readings received from the system are not valid, blanks (- - -) will be displayed until normal readings have been successfully found.

After verifying pump activation and taking a water temperature

Our Smart Winter Mode protects your system from the cold by turning pumps on several times a day to prevent water from freezing in pipes. The Smart Winter Mode indicator lights up when the Smart Winter Mode is on.

reading if required, the The system veriﬁes periodically that all parameters are within normal range.

system automatically

turns the heater on to

reach and maintain water

temperature at set point.

The Heater indicator lights

up when the heater is on.

It ﬂashes when there is

a request for more heat

but the heater has not yet

started.

Typical settings

Adjustable Regulating set point: 59°F (15°C) to 104°F (40°C)

Factory Default set point: Typical 95°F (35°C) / Max 100°F (38°C)

Filter Cycle Duration: 0 to 24 hrs / Factory set at 2hrs

Filter Cycle Frequency: 1 to 4 times a day / Factory set at 2

Filter Cycle Start: 00:00 to 23:59 / Factory set at 12:00

Pump Runtime: 1 to 255 min. / Factory set at 20 min.

Light Timeout: 1 to 255 min. / Factory set at 120 min.

Cool down

After heating the spa water to the desired set point, the heater is turned off, but its associated pump (pump 1 low-speed or CP) remains on for a certain amount of time to ensure adequate cooling of the heating element, prolonging its life.

The Heater icon ﬂashes during this time.

Keypads available for the in.xe:

in.k4

30

in.k8

in.k200 (LED display, 4 keys,

8 light indicators)

in.k450 (LCD display,

6 keys, 10 function icons)

in.k600 (streamlined)in.k19 in.k35

in.xe TechBook

in.xe error codes

in.xe error codes summary

Error codes indicate a failure condition or a problem which needs to be corrected to ensure proper functioning of the system. Both the error code and the water temperature are alternatively displayed.

All errors codes will be displayed on the keypad display.

Hr

An internal hardware error has been detected in the in.xe.

Prr

The Prr error message indicates a problem with the regulation probe. The system is constantly verifying if temperature probe reading is within normal limits.

HL

Water temperature at the heater has reached 119°F.

Do not enter spa water!

FLO

The system did not detect any water ﬂow while the main pump was running.

UPL

No low-level conﬁguration software has been downloaded into the system.

AOH

Temperature inside the spa skirt is too high, causing the internal temperature in the in.xe to go above normal limits.

OH

Water temperature in the spa has reached 108°F.

Do not enter spa water!

Speciﬁcations subjet to change without prior notice.

31

Hr error message / step-by-step

An internal hardware error has been detected

Step-by-Step

• Restart the spa pack and start & stop all pumps and blower.

• If error reappears, replace the in.xe spa pack.

in.xe TechBook

Prr error message / step-by-step

Regulation probe issue

Step-by-Step

• Verify if regulation probe (located above the heater) is properly connected.

HL Probe & Temp / Regulation Probe

• Replace heater if problem persists.

• Replace spa pack, if problem persists.

32

in.xe TechBook

HL error message / ﬂow chart & step-by-step

The system has shut down because the temperature at the heater has reached 119°F (48°C).

Flow chart

Take water

e

temperatur

a digital

with thermometer.

Is water temp. 119°F or higher?

* To Reset System: Turn power off and on again at

eaker

the main br

arning!

** W

Handle with care as

heater may be r

Step-by-Step

eally

.

yes

no

hot!

Are you getting correct water temperature reading on the display?

When HL error

curs,

message oc

does heater barrel feel hot? **

Remove spa cover (even

during the night)

t

blower, if spa is

Star

yes

no

equipped with one.

Lower set point below actual water temperature.

Heater indicator on

keypad display

should

disappear.

If HL error message persists,

eplace

r

If problem persists, replace

Is the weather very hot?

yes

Verify if temperature probe is

no

properly connected.

If so, r heater. Reset

Verify if anything is ﬂow (closed tr or dirty ﬁlters). Reset

Verify if Hi-Limit probe is pr connected. Reset system.*

no

yes

eplace

system.*

obstructing water

aps

system.*

operly

spa pack.

ater

he

Do you get a 240 V reading between the two heater wires on the board?

.

Wait until spa cools down (add cold water if needed). Reset system.*

Replace spa

yes

no

If problem persists, replace

Pump overhe water ﬁlter

Lower ﬁlter cycle Reset system.*

spa pack.

pack.

is

ating

during

cycle.

duration.

HL Probe & Temp / Regulation Probe

HL

Water temperature at the heater has reached 119°F

1 Measure the tempe-

rature with a DIGITAL thermometer and compare its reading with temp. on the display. Make sure the temp. reading is lower than 119°F.

2 If reading is below 119°F:

• Carefully check if heater barrel feels hot. If it’s hot, verify if anything is obstructing water ﬂow (closed valves or dirty ﬁlter).

• Shut power off and power the spa up again to reset the system.

• If HL error persists, replace heater.

• If HL error persists, replace spa pack.

3 If reading is 119°F or

higher:

• Verify if the Temp & High Limit probes are properly connected.

• Shut power off and power the spa up again to reset the system.

• If problem persists, replace heater.

• If problem persists, replace spa pack.

3333

in.xe TechBook

L2 GroundL1N

If weather is very hot:

1• Remove spa cover

(even during the night). Start blower if spa is equipped with one. Wait until spa cools down (add cold water if necessary).

• Shut power off and power the spa up again to reset the system.

If hot weather is not a factor:

2• Lower set point

below current water temperature.

The Heater indicator

should disappear from keypad display.

3• With a voltmeter, read

voltage between the live and ground heater terminals.

4• If you do read 240 V,

replace spa pack.

5• If you do not read

240 V, pump may be overheating water during ﬁlter cycle.

Shorten ﬁlter

cycle duration.

To shorten filter cycle duration:

6• Press and hold the

Light key for 5 seconds. Display will show a value that represents the ﬁlter cycle duration in hours.

7• Use the Down arrow

key to lower the

number of hours. 0 = no ﬁltration 12 = continuous ﬁltration

When the desired

setting is displayed,

press Light key again.

The ﬁlter cycle will start

immediately.

34

in.xe TechBook

FLO & UPL error message / ﬂow chart & step-by-step

The system did not detect any water ﬂow while the primary pump was running. Follow the troubleshooting ﬂow chart below to identify the problem:

Make sure that the low-level programming has been properly set, with or without circulation pump (depending on your system conﬁguration).

Flow chart

There must be adequate water in spa for normal use (a minimum of 18

GPM must

circulate thr

ough

ater)

the he

Step-by-Step

Is pump working when you try to start it from keypad?

Remove anything obstructing ﬁlter. Clear

Is anything limiting the ﬂow of water into the pipes?

yes

no

Refer to “Pump not Working” section.

yes

no

any air locks and verify water valves.

Verify if

.ﬂo cable

in

operly

is pr connected

If problem persists, replace heater

If problem persists, replace spa pack

in.ﬂo cable

No low-level conﬁguration software in system!

Step-by-Step

FLO

Primary pump is activated, but the system doesn't detect any water ﬂow

• Make sure water valves are open and that water level is high enough.

• Check and remove anything obstructing the ﬁlter.

• Make sure there are no air locks (or that no object obstructs the passage of water in the heater channel). Pumps may make strange noises.

Follow air lock procedure to clear them.

• Make sure that the pump associated to the heater (primary pump) is running.

• Make sure the in.ﬂo cable (located above the heater) is properly connected.

• If problem persists replace heater.

• If the problem is not solved replace the spa pack.

• New low-level conﬁguration software needs to be downloaded into the in.xe spa system; without it the system will not be operable.

• Contact our toll free line for technical support

(1.800.784.3256).

Note: this line is

dedicated to assist authorized service technicians and dealers only.

3535

Temperature inside the spa equipment compartment is too high

Step-by-Step

• Remove spa skirt and let system cool down, until the error clears.

• If problem persists replace spa pack.

in.xe TechBook

36

in.xe TechBook

OH error message / ﬂow chart & step-by-step

Water temp in the spa has reached 108°F

Flow chart

Measure water temperature with a DIGITAL thermometer

Is the temper

ature reading on the display correct?

Step-by-Step

Remove spa cover and let system cool down, until the error

yes

clears.

Add cold water and lower ﬁlter cycles.

Replace

pack,

spa

oblem

if pr persists

• Measure water temperature with a

no

Replace heater, problem persists

if

Replace

pack,

spa

oblem

if pr persists

DIGITAL thermometer and compare its reading with temp on the display. If temp reading is different, replace heater.

• Remove spa cover and let spa cool down.

• Add cold water and lower ﬁlter cycles.

• If problem persists replace spa pack.

3737

98

Troubleshooting

Pump 1 doesn't work / ﬂow chart & step-by-step

If Pump 1 is not working, follow this troubleshooting ﬂow chart:

Flow chart

Refer to speciﬁc section indicated by error message.

Have any error messages (FLO, OH, HL etc.) appeared on keypad display?

yes

no

Verify if low-level progr properly.

Does the indicator appear on the keypad display when you press the Pump 1 key?

amming

Pump 1

is set

Is pump 1 working in either speed?

yes

no

in.xe TechBook

Measure voltage on the board

yes

no

Replace

1 fuse.

pump

Is there still a problem?

for both speeds.

Do you get a 240 V reading (or 120 V

yes

for a 120 V pump) for both speeds?

no

Problem solved.

Replace Pump 1.

yes

no

Replace

pack.

spa

Step-by-Step

Pump 1 does not work!

• Check for an error message on keypad display. If there is one, refer to the speciﬁc section indicated by the error message.

• Verify low-level programming conﬁguration.

Replace keypad.

• Verify if the Pump 1 indicator appears on keypad display when you press Key 1.

If still not working replace spa pack.

• If the Pump 1 indicator does not appear, use a spare keypad to verify if keypad is defective.

If it is, replace keypad.

If not, replace spa pack.

• If Pump 1 indicator appears when Key 1 is pressed, verify if pump works in either speed.

38

in.xe TechBook

Pump 1 fuse

• If pump 1 does not work in either speed, replace pump 1 fuse.

• If replacing the fuse is not effective or if pump 1 works in only one speed, take voltage reading on the corresponding in.link connector.

Pin 1

Pin 3

240 V at P1 connector:

Pin 5

Pin 3 & Pin 1

Pin 3

120 V at P1 connector:

Pin 3 & Pin 5

Pump up to 20 A :

240 V: Pin 3 & Pin 1 120 V: Pin 3 & Pin 5

Pump up to 15 A :

240 V: Pin 2 & Pin 1 120 V: Pin 2 & Pin 5

Your reading should be:

Pin 6

Pin 1

240 V at P1 connector:

Pin 6 & Pin 1

Pin 5

120 V at P1 connector:

Pin 6

Pin 6 & Pin 5

• Turn pump 1 to low speed and take voltage reading between:

240 V: Pin 6 & Pin 1 120 V: Pin 6 & Pin 5

Your reading should be: 240 V for a 240 V pump

120 V for a 120 V pump

Pin 2

Pin 1

240 V at CP connector:

Pin 2 & Pin 1

Pin 2

120 V at CP connector:

Pin 2 & Pin 5

Pin 5

• If voltage is as it should be, replace pump 1.

• If not, replace spa pack.

• Turn pump 1 to high speed and take voltage reading between:

240 V for a 240 V pump 120 V for a 120 V pump

39

Pump 2 or blower doesn't work / ﬂow chart & step-by-step

98

If pump 2 or blower is not working, follow this troubleshooting ﬂow chart:

Refer to speciﬁc section indicated by error message.

Have any error messages (OH, HR, etc.) appeared on keypad display?

yes

Verify if low-level

no

progr properly.

Does Pump 2 Blower indicator

appear on keypad display when you press Pump 2 or Blower key?

amming

is set

or

Is pump 2 or blower working?

yes

no

Replace keypad.

yes

no

Replace blower

Is there stll a problem?

If still not working replace spa pack.

fuse.

in.xe TechBook

Replace

Measure voltage on the board.

Do you get a 240 V reading (or 120 V

yes

for a 120 V pump)?

no

Problem solved.

pump 2 or blower.

yes

no

Replace spa pack.

Step-by-Step

Pump 2 or blower is not working!

• Check for an error message on keypad display. If there is one, refer to the speciﬁc section indicated by the error message.

• Verify low-level programming conﬁguration.

• Verify if Pump 2 or Blower indicator appears on keypad display when you press Key 2.

• If Pump 2 or Blower indicators do not appear, use a spare keypad to verify if keypad is defective.

If it is, replace keypad.

If not, replace spa pack.

• If Pump 2 indicator appears when Key 2 is pressed, verify if pump works in either speed (if dual speed pump).

* Only available on IN.XE-5

40

in.xe TechBook

Pump 2 fuse

Accessory fuse

• If Pump 2 or Blower does not work even when indicator is on, replace pump 2 fuse or the accessory fuse for the blower.

• If replacing the fuse is not effective, take voltage reading on the corresponding in.link connector.

Pin 2

Pin 1

240 V at P2 connector:

Pin 2 & Pin 1

Pin 2

Pin 5

120 V at P2 connector:

Pin 2 & Pin 5

• Turn pump 2 to high speed and take voltage reading between:

240 V: Pin 2 & Pin 1 120 V: Pin 2 & Pin 5

Your reading should be:

240 V for a 240 V pump 120 V for a 120 V pump

Pin 6

Pin 1

240 V at P2 connector:

Pin 6 & Pin 1

Pin 6

Pin 5

120 V at P2 connector:

Pin 6 & Pin 5

• Turn pump 2 to low speed and take voltage reading between:

240 V: Pin 6 & Pin 1 120 V: Pin 6 & Pin 5

Your reading should be:

240 V for a 240 V pump

120 V for a 120 V pump

• Turn blower on and take voltage reading between:

240 V: Pin 2 & Pin 1 120 V: Pin 2 & Pin 1

Your reading should be:

240 V for a 240 V blower 120 V for a 120 V blower

• If voltage is as it should be,

replace pump 2 or

blower.

• If not, replace spa pack.

* Only available on IN.XE-5

41

Circulation pump doesn't work / ﬂow chart & step-by-step

98

If circulation pump is not working, follow this troubleshooting ﬂow chart:

Flow chart

Replace

pump.

circ

in.xe TechBook

Verify if low-level progr been conﬁgured properly

amming

has

Step-by-Step

Do you read 120 V for a 120 V circ pump (or 240 V for 240 V) on the connector ?

Pin 1

240 V at CP connector:

yes

no

Pin 2 & Pin 1

Pin 2

Replace accessory Fuse

Replace spa pack

you still ar

if

en’t getting a voltage re

.

ading

Pin 2

If circulation pump is not

120 V at CP connector:

working:

• Verify low level programming conﬁguration.

• Start circulation pump by setting temperature set point 2 °F higher than actual water temperature.

• Take voltage reading on the corresponding in.link connector:

240 V: Pin 2 & Pin 1 120 V: Pin 2 & Pin 5

Your reading should be:

240 V for a 240 V pump 120 V for a 120 V pump

42

Accessory fuse

Pin 5

Pin 2 & Pin 5

• If you don't get a voltage reading, replace the accessory fuse

• If changing the fuse does not ﬁx the problem, replace the spa pack.

• If voltage is as it should be, replace circulation pump.

in.xe TechBook

98

Ozonator doesn't work / ﬂow chart & step-by-step

If the ozonator is not working, follow this troubleshooting ﬂow chart:

Ozonator output will be shut down when pump 1, pump 2 or blower have been turned on manually.

Flow chart

Replace

.

ozonator

yes

Has Filter Cycle indicator appeared steady on keypad display?

no

Step-by-Step

If the ozonator is not working:

Start up a

cycle.

ﬁlter

Pin 1

240 V at CP connector:

Pin 2 & Pin 1

Pin 2

120 V at CP connector:

Pin 2 & Pin 5

Do you read 120 V for a 120 V ozonator (or 240 V for 240 V) on the board?

Pin 2

Pin 5

yes

no

Accessory fuse

Is pump 1 working?

Replace spa pack

you still ar

if getting a voltage re

ading

yes

no

Refer to “Pump 1 does not Work!” section.

en’t

.

• Verify Filter Cycle indicator appears steady on keypad.

• If the ﬁlter indicator is blinking it indicates that the ﬁlter cycle has been interrupted. In this case, reset the breaker by turning the power off and on again to resume cycle.

• If not, start up a ﬁlter cycle (see "Programming ﬁlter cycles" section).

• If ozonator does not work even when ﬁlter cycle indicator is on, take voltage reading on the corresponding in.link connector:

240 V: Pin 2 & Pin 1 120 V: Pin 2 & Pin 5

Your reading shoud be: 240 V for a 240 V

ozonator

120 V for a 120 V

ozonator

• If you don't get a voltage reading, replace the accessory fuse.

• If voltage is as it should be, replace ozonator.

• If not, replace spa pack.

4343

in.xe TechBook

Nothing seems to work / ﬂow chart & step-by-step

If nothing seems to work, turn off the main breaker and visually inspect power input cable, gently pulling on it to make sure it is properly tightened. Then, follow this troubleshooting ﬂow chart:

Flow chart

For 240 V systems:

Do you read 240 V between line 1 & line 2, 120 V between line 1 & neutral, 120 V between line 2 & neutral on the board?

For 120 V systems:

Do you read 120 V between line 1 & neutral?

Step-by-Step

yes

no

Verify if k correctly to spa pack.

There is an electrical wiring

Call an electrician.

pr

eypad

oblem

is connected

.

Replace transformer

fuse

Replace spa pack

there is still nothing

if on

eypad

k

display.

Nothing seems to work!

• Verify that all screws are properly tightened on the

• Measure voltage between line 1 and neutral.

terminal block.

Turn power off

• You should get 120 V.

and make sure that all cables hold ﬁrmly in the terminal block if you pull on them.

• On the terminal block, measure voltage between line 1 and line 2.

• You should get 240 V.

44

• Measure voltage between line 2 and neutral.

• You should get 120 V.

• If you do not get good readings, this indicates an electrical wiring problem.

Call an electrician!

For 120 V Systems

• Measure voltage between line 1 and neutral.

• You should get 120 V.

• If you do not get good readings, this indicates an electrical wiring problem.

Call an electrician!

in.xe TechBook

Accessory fuse

• Verify if keypad is correctly connected to the spa pack.

Spa not heating / ﬂow chart & step-by-step

If spa is not heating, follow this troubleshooting ﬂow chart:

Flow chart

Refer to speciﬁc

Are there any error messages on the keypad display?

Ensure

temp set point is higher

than

water

actual temp.

error mes section.

yes

no

Has Heater indicator appeared on keypad display?

sage

Do you get a 240 V reading

yes

between the two heater terminals on the board?

Take water temp and compare with

value

temp displayed

no

k

eypad

on

Is differ

ence greater than 2°F?

.

• Replace transformer fuse.

• If problem persists, replace spa pack.

Are heater screws properly

yes

connected to the heater?

no

yes

no

Replace spa pack.

Replace heater.

System works

ﬁne.

yes

Tighten screws

no

properly

Is ther still a problem?

Replace heater.

yes

e

no

Replace heater.

Problem solved.

45

in.xe TechBook

Spa not heating!

• Check for an error message on keypad display. If there is one, refer to speciﬁc section indicated by the error message.

• If there is no error message, try to raise water temperature by increasing the set point 2°F higher than actual water temperature. Press Up key to increase set point.

Heater indicatorset point indicator

• Verify if Heater indicator appears on keypad display.

• The heater indicator will be on when heater is on. It will ﬂash if more heat has been requested, but heater has not started yet.

L2 GroundL1N

240 V Heater (4 kW or 2 kW)

• If heater indicator lights up on the display, take voltage reading on the heater terminals.

Your reading should be:

240 V: Line 1 & Line 2 120 V: Line 1 & Neutral

L1N

120 V Heater (1 kW)

• If voltage reading is not as it should be, verify that heater terminals are properly connected .

• If it is as it should be, replace spa pack.

• In the case of the European model in.xe.ce only, replace accessory fuse.

• If problem persists, replace spa pack.

Keypad doesn't seem to work step-by-step

Keypad connector

If a keypad doesn’t seem to work:

• Verify keypad connections and try spare keypad.

• Replace keypad if problem is corrected.

• Replace in.xe if problem is not corrected.

46

in.xe TechBook

GFCI trips

Main electrical box GFCI panel

From electrical box

To spa

Ground

wire

From

electrical box

To spa

Important connections:

Neutral of GFCI must be connected to neutral bus.

Neutral from spa must be connected to breaker.

Warning! Total current output cannot exceed total current

input rating!

There are different GFCI models used on the market. See manufacture's instructions that come with the GFCI for speciﬁc information. Note that all illustrations are examples only.

Verify if GFCI is properly connected.

If it's not, verify GFCI diagram and reconnect it.

Verify in.xe pack wiring (make sure that the neutral and the ground have not been inverted).

If the GFCI is properly connected but still tripping , unplug all outputs from the spa pack (pumps, blower, heater, ozonator etc).

Reconnect one output at a time until the GFCI trips again.

Replace defective component.

Note: Incorrect GFCI wiring may lead to a condition where the GFCI may NOT trip when it should, causing electrical shock hazard. All electrical installations should be done by qualiﬁed personnel only.

47

Step-by-step ﬁeld replacement procedure

in.xe TechBook

in.xe

Step-by-step ﬁeld replacement procedure

As part of our technical support services, this section provides step-by-step methods to facilitate the replacement of in.xe spa packs in the ﬁeld.

Tools needed:

• Phillips & ﬂat screwdrivers

• Multimeter

• Open-ended adjustable wrench

• Scraper tool

• Pliers

• GFCI tester

All procedures described in this service manual must only be performed by qualiﬁed personnel, in accordance with the standards applicable in the country of installation.

Warning!

When replacing an in.xe spa pack, make sure to turn power off before proceeding.

With a Phillips screwdriver or a ﬂat screwdriver loosen the 2 screws of the spa pack door and open it.

48

Disconnect incoming power lines by loosening the screws on the terminals of the terminal block.

Carefully revise the spa plumbing schematics and identify the spa ﬂow shut off valves. Make sure that both ﬂow shut off valves which control water inlet before and after the heater are closed.

Unplug all HC (high current) outputs. e.g.: pumps, blower or any other accessories.

in.xe TechBook

Unplug all LC (Low Current) outputs. e.g.: main keypad, light or any other accessory.

Disconnect the grounding cable from the bonding lug of the in.xe spa pack.

Using an open-ended adjustable wrench loosen both 2" plastic nuts at each end of the in.xe heater, as illustrated.

Remove the 2 screws that hold the front of the unit's feet attached to the spa ﬂoor.

Note: the in.xe can also be wall-mounted. For more details on wall installation procedure refer to the wall installation section of the in.xe techbook.

Release the 2" heater nuts from both ends of the spa piping. Release the in.xe spa pack by sliding the unit away from the guide plate that holds the backside of the unit's feet in place.

Remove the defective in.xe spa pack from the spa.

Once that is done, remove the old in.xe keypad from the spa.

Note: the procedure on keypad replacement shown here is for educational purposes only.

It is not always necessary to replace the keypad, unless it may be the cause of the malfunctioning of the in.xe system. Common sense should prevail.

When removing the old in.xe keypad, make sure to note the exact model, available options etc. Ideally, the new replacement keypad should be of the exact same model as the old one.

If it's not, contact our Technical Support Department for a keypad compatibility list.

49

in.xe TechBook

With a scraper tool, gently clean the installation surface of the new keypad. Finish by using an alcohol saturated paper towel to remove any unwanted residue left over from the old keypad.

Secure the keypad in place. Ensure that its adhesive strip is properly glued by pressing evenly with your ﬁnger over the entire surface.

Feed the cable of the new keypad through the hole opening in the spa.

Orient the cable's connector towards the in.xe pack to facilitate its connection later.

Place a rubber 2" O'ring gasket at the end of each heater nut, to prevent water leakage between the heater nuts and the 2” PVC heater tailpieces.

Insert the keypad into the opening.

When installing the new in.xe spa pack, slide back side of the unit's feet into the guide plate.

Peel off the double-sided tape protective layer from the back of the keypad.

Make sure that the keypad is well aligned and rests perfectly in the recess of the spa.

Install the new in.xe spa pack in the spa plumbing.

Screw ﬁttings to join to the spa pipe system. Make sure that the piping and nut threads are not over tightened.

50

Finally, follow the same procedure in reverse order to connect replacement in.xe spa pack.

in.xe TechBook

How to replace the heater

Warning!

Before starting removal procedure be sure to:

• Turn off electric power to the the unit.

• Ensure spa water valves are closed (or that the spa is drained).

Using a Phillips screwdriver, loosen the 6 screws that hold the heater connections door in place. Once the screws are removed, disengage the heater connections door.

Loosen and remove the 4 screws and disengage the heater bracket.

heater

connections

bracket

heater

door

L2 L1 Ground HL Probe &

240 V Heater (4 kW or 2 kW)

Temp Probe

in.ﬂo

Use a Phillips screwdriver to loosen the terminals and remove all electrical heater connections:

Neutral Line (N), Line 1 (L1), Line 2 (L2) and Ground Line (Ground).

Manually remove the HL probe & Temp probe connector.

Manually remove the in.ﬂo connector.

Be careful not to damage any connector by twisting or pulling too hard.

L1N Ground HL Probe &

120 V Heater (1 kW)

Temp Probe

in.ﬂo

51

After disconnecting all electrical heater connections, loosen and remove the 2 heater nuts retaining the heater.

Disengage heater from the in.xe pack by slightly twisting in such a way that the bottom of the heater comes out ﬁrst. Pull the heater away from the pack.

Replace the defective heater with a new one, and repeat the same procedure in reverse order to reconnect the replacement heater to the in.xe pack.

in.xe TechBook

Heater nut

52

in.xe TechBook

Speciﬁcations

Environmental ratings:

Operating temperature: North American model in.xe:

32˚F (0˚C) to 140˚F (60˚C) for pump 1 up to 15 A 32˚F (0˚C) to 122˚F (50˚C) for pump 1 up to 20 A European model in.xe.ce: for single-phase system (32 A Max) or 2-phase (2 x 16 A) 32˚F (0˚C) to 140˚F (60˚C) for single-phase system (40 A Max) or 2-phase (2 x 20 A) 32˚F (0˚C) to 122˚F (50˚C) (* Controller must be installed under the spa skirt)

Storage temperature: -13°F (-25°C) to 185°F (85°C) Humidity: Up to 85% RH, non condensing

Mechanical:

Weight: 10.5 lb (4.76 kg) Dimensions (W x H x D): 17.38" x 11.75" x 5.1" (441.5x298.5 x129 mm)

UL/CSA Standards:

UL 1563 Fifth Ed. UL File: E182156 CSA No. 22.2 - 218.1-M89.

TUV Standards:

EN/IEC 60335 - 2 - 60: 2003/2002 - EN/IEC 60335 - 1: 2002/2001 (incl. Corr. & Am. up to 2004) EN55014-1 EN55014-2 EN61000-3-2 EN61000-3-3

The in.xe.ce is lab tested to IPx5 enclosure protection levels.

IPx5 level of waterprooﬁng is conditional on 3 items:

• Both front covers (heater and input wiring) are closed and screwed shut.

• A suitable waterproof strain-relief/bushing is used for the cable entry into the pack.

• Any unused in.link connection (HC, LC, or low voltage) is plugged with the appropriate blank plug.

53

in.xe UL/CSA electrical speciﬁcations

Input rating: 120/240 V nominal (+ 5/- 10 %) (2 lines required with neutral) 48 A Max,

or: 120 V nominal only (+ 5/- 10%) single line with neutral) 16 A Max, 60Hz nominal (+ 1. 5 / -1.0 Hz).

Output ratings:

Output Voltage Maximum Current Typical Device Out 1 120/240 V 20 FLA/70 LRA (in-rush) Pump 1 High Speed 120/240 V 15 FLA/60 LRA (in-rush) Pump 1 Low Speed Out 2* 240 V 15 FLA/60 LRA (in-rush) Pump 2 Out 3* 120/240 V 6 FLA/10 A (CP)/Blower Out 4 120/240 V 6 FLA/10 A Ozone Generator Out 5 120/240 V 10 A (always ON) Audio/Video device L1 12 V AC 1 A Light CO Communications port Comm.connector (in.stik) C1 Tub side controller

in.xe TechBook

heat.wav rating: Voltage: 120 or 240 V, 60 Hz Wattage: 17A resistive (4 kW at 240 V)

8.5 A resistive (1kW at 120 V)

Flow rate: Minimum of 18 GPM is required

Important:

• All low voltage acccessories use + 5 V DC and/or + 12 V DC.

• All low voltage acccessories combined: 150 mA max, on + 12 V DC.

• The maximum amperage for outputs 3 to 5 cannot exceed 12 A.

in.xe.ce TUV electrical speciﬁcations

Input rating: 230/400 V nominal (+ 5/- 10 %) (2-phase system) 20 A Max per phase

or: 230 V nominal (+ 5/- 10 %) (single-phase system) 40 A Max

Output ratings:

Output Voltage Maximum Current Typical Device Out 1 230 V 15 FLA/60 LRA (in-rush) Pump 1 High & Low Out 2* 230 V 15 FLA/60 LRA (in-rush) Pump 2 Out 3* 230 V 6 FLA/10 A (CP)/Blower Out 4 230 V 6 FLA/10 A Ozone Generator Out 5 230 V 10 A (always ON) Audio/Video device L1 12 V AC 1 A Light CO Communications port Comm.connector (in.stik) C1 Tub side controller

heat.wav rating: Voltage: 230 V, 50 Hz Wattage: 8.7 A resistive (2kW at 230 V)

5.7 A resistive (1.3 kW at 230 V)

16.5 A resistive (3.8 kW at 230 V) Flow rate: Minimum of 18 GPM is required

54

* Only available on IN.XE-5-XX-XXX

Gecko Alliance

450 des Canetons, Quebec City (Qc), G2E 5W6 Canada, 1.800.78.GECKO

9225 Stellar Court, Corona, CA 92883 USA, 951.667.2000

www.geckoalliance.com

Printed in Canada 09-2013

9919-100760-C Rev. 09-2013