Owner’s
Manual
Dishwasher
ZBD1850
ZBD1870
2
Consumer Information
Dishwasher
Your new Monogram dishwasher makes an eloquent statement of style, convenience and kitchen
planning flexibility. Whether you chose it for its purity of design, practical features or assiduous
attention to detail—or for all of these reasons—you’ll find that your Monogram dishwasher’s superior
blend of form and function will delight you for years to come.
The information on the following pages will help you operate and maintain your dishwasher properly.
If you have any other questions, visit our Website at: monogram.com
Introduction
Contents
Appliance Registration . . . . . . . . . . . . . . . . .3, 23, 24
Care and Cleaning . . . . . . . . . . . . . . . . . . . . . . .12–14
Consumer Services . . . . . . . . . . . . . . . . . . . . . . .3, 19
Model and Serial Number Location . . . . . . . . . . . .3
Operating Instructions . . . . . . . . . . . . . . . . . . . .6–11
Control Panel and Operation . . . . . . . . . . . . .6, 7
Water Temperature . . . . . . . . . . . . . . . . . . . . . . . .8
Rinse Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Detergents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Dishwasher Racks . . . . . . . . . . . . . . . . . . . .10, 11
Problem Solver . . . . . . . . . . . . . . . . . . . . . . . . . .15–17
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . .4, 5
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
3
Consumer Information
Dishwasher
Before
using
your
dishwasher
Read this manual carefully. It is intended to help
you operate and maintain your new dishwasher
properly.
Keep it handy for answers to your questions.
If you don’t understand something or need more
help, there is a list of toll-free consumer service
numbers included on the Consumer Services
page in the back section of this manual.
OR
Visit our Website at: monogram.com
Write
down the
model &
serial
numbers
You can locate your model and serial numbers
on the tub wall just inside the door.
Before sending in the card, please write these
numbers here:
Model Number
Serial Number
Use these numbers in any correspondence or
service calls concerning your dishwasher.
If you
received a
damaged
dishwasher
Immediately contact the dealer (or builder) that
sold you the dishwasher.
Save time
& money
Before you request service, check the Problem
Solver in the back of this manual.
It lists causes of minor operating problems that
you can correct yourself.
If you
need
service
To obtain service, see the Consumer Services
page in the back of this manual.
We’re proud of our service and want you to be
pleased. If for some reason you are not happy
with the service you receive, here are steps to
follow for further help.
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased.
In most cases, this will solve the problem.
NEXT, if you are still not pleased, contact us on
our website, write all the details—including your
phone number—or write to:
Manager, Customer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
4
CAUTION: To prevent minor injury or property damage
• Contents washed in Anti-bacterial mode, if
available, may be hot to the touch. Use care
before handling.
• Using a detergent that is
not specifically designed
for dishwashers will
cause the dishwasher
to fill with suds.
• If your dishwasher is connected to a
wall switch, ensure that the switch is
on prior to use.
• On dishwashers with electronic controls,
if you choose to turn the wall switch off
between wash cycles, allow 5–10
seconds after turning the switch on
before touching ON/OFF to allow
the control to initialize.
• Non-Dishware Items: Do not wash items such
as electronic air cleaner filters, furnace filters and
paint brushes in your dishwasher. Damage to
dishwasher and discoloration or staining of
dishwasher may result.
• Close supervision is necessary if this appliance
is used by or near children.
• Load light , plastic items so they will not
become dislodged and drop to the bottom
of the dishwasher—they might come into
contact with the heating element and be
damaged.
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
SAVE THESE INSTRUCTIONS
WARNING! WATER HEATER SAFETY
Under certain conditions, hydrogen gas may be
produced in a water heater that has not been
used for two weeks or more. HYDROGEN GAS
IS EXPLOSIVE.
If the hot water has not been used for two weeks or
more, prevent the possibility of damage or injury by
turning on all hot water faucets and allow them to
run for several minutes. Do this before using any
electrical appliance which is connected to the hot
water system. This simple procedure will allow any
built-up hydrogen gas to escape. Since the gas is
flammable, do not smoke or use an open flame or
appliance during this process.
WARNING!
For your safety, the information in this manual must be followed to minimize the risk of fire
or explosion, electric shock, and to prevent property damage, personal injury, or death.
This dishwasher must be properly installed and located in accordance with the Installation
Instructions before it is used. If you did not receive an Installation Instructions sheet with
your dishwasher, you can receive one by visiting our website at monogram.com.
• Connect to a grounded metal, permanent wiring
system; or run an equipment-grounding conductor
with the circuit conductors and connect to the
equipment-grounding terminal or lead of the
appliance.
• Improper connection of the equipment-grounding
conductor can result in a risk of electric shock.
Check with a qualified electrician or service
representative if you are in doubt whether the
appliance is properly grounded.
• Dispose of discarded appliances and shipping
or packing material properly.
• Do not attempt to repair or replace any part
of your dishwasher unless it is specifically
recommended in this manual. All other servicing
should be referred to a qualified technician.
• To minimize the possibility of electric shock,
disconnect this appliance from the power supply
before attempting any maintenance.
NOTE: Turning the dishwasher off does not
disconnect the appliance from the power supply.
We recommend having a qualified technician
service your appliance.
PROPER INSTALLATION AND MAINTENANCE
Junked or abandoned dishwashers are
dangerous…even if they will sit for “just a
few days.” If you are getting rid of your old
dishwasher, please follow the instructions
below to help prevent accidents.
Before You Throw Away Your Old Dishwasher:
• Take off the door of the washing compartment
or remove the door latch keeper (as shown).
5
PROPER DISPOSAL OF THE DISHWASHER
WARNING! RISK OF CHILD ENTRAPMENT
Door latch keeper
Hold nut at top of dishwasher
while removing screw
IMPORTANT SAFETY INSTRUCTIONS
READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY.
SAVE THESE INSTRUCTIONS
• Use this appliance only for its intended purpose
as described in this Owner’s Manual.
• Use only powder, tabs, liquid detergents or rinse
agents recommended for use in a dishwasher and
keep them out of the reach of children. Cascade®,
Cascade®Complete and Electrasol®Automatic
Dishwashing Detergents, and Jet-Dry®and
Cascade Crystal Clear®rinse agents have been
approved for use in all GE dishwashers.
• Locate sharp items so that they are not likely
to damage the door seal.
• Load sharp knives with the handles up to reduce
the risk of cut-type injuries.
• Do not wash plastic items unless marked
dishwasher safe or the equivalent. For plastic
items not so marked, check the manufacturer’s
recommendations.
• Do not touch the heating element during or
immediately after use.
• Do not operate your dishwasher unless all
enclosure panels are properly in place.
• Do not tamper with controls.
• Do not abuse, sit on or stand on the door or dish
rack of the dishwasher.
• Do not allow children to play around dishwasher
when opening or closing door due to the possibility
of small fingers being pinched in door.
• Do not discard a dishwasher without first removing
the door or the door latch keeper of the washing
compartment.
• Do not store or use combustible materials, gasoline
or other flammable vapors and liquids in the vicinity
of this or any other appliance.
• Do not allow children to play with, on or inside this
appliance or any discarded appliance.
WARNING!
When using your dishwasher, follow basic precautions,
including the following:
6
Dishwasher
Control Panel
ON/OFF With door open, press ON/OFF button to turn the unit ON to begin operation and OFF at the end
of a wash cycle. The ON/OFF light is displayed when the dishwasher is ON.
WASH CYCLE Press CYCLE SELECT button to choose wash cycle. The light under the cycle name will display to
SELECTIONS indicate which cycle has been selected.
NOTE: All cycle times and water usage information contained in this section are approximate
values. Actual results will depend on several factors including, but not limited to, inlet water
temperature and household water pressure.
HEAVY 6.2 gallons, 125 minutes
This cycle is meant for heavily soiled dishes or cookware with dried-on or baked-on soils. This
cycle may not remove burned-on foods. Everyday dishes are safe to be used in this cycle. This
cycle also includes heated dry.
NORMAL 5.3 gallons, 100 minutes
This cycle is meant for loads of everyday dishes, glasses and cookware with medium soils that
have not been pre-rinsed. This cycle also includes heated dry.
LIGHT 4.4 gallons, 85 minutes
This cycle is meant for loads of everyday dishes, glasses and cookware with light soils that have
been pre-rinsed. This cycle also includes heated dry.
GLASSES 3.5 gallons, 65 minutes
This cycle is meant for lightly soiled glassware. This cycle has less heating during the wash and
rinse to protect your glassware. This cycle also has a lower temperature heated dry.
AIR-DRY 3.5 gallons, 50 minutes
This cycle is meant for loads of everyday dishes, glasses and cookware with light soils that have
been pre-rinsed and should air dry naturally. This cycle does not include heated dry.
SPEED 5.3 gallons, 80 minutes
This cycle is meant for loads of everyday dishes, glasses and cookware with medium soils that
have not been pre-rinsed. This cycle features reduced wash times to allow for faster cycle
completion. This cycle also has a reduced time heated dry.
RINSE 1 gallon, 10 minutes
For rinsing partial loads that will be washed later. Do not use detergent with this cycle. This cycle
does not include heated dry.
1
2
1
23
5 5
NORMAL
ON
OFF
DELAY
HOURS
1 - 24 HR.
LOW RINSE AID
HEAVY
LIGHT
GLASSES
AIR-DRY
SPEED
RINSE
CYCLE
SELECT
CLEAN
7
Dishwasher
Control Panel
DELAY HOUR This option allows you to delay the start of a wash cycle for up to 24 hours.
SELECTION
With the door open, turn the dishwasher ON by pressing the ON/OFF button; then press DELAY
HOURS button to choose the number of hours you want to delay the start of the wash cycle. The
hours will show in the display window.
NOTE: To cancel the DELAY HOURS option before the start of the cycle, repeatedly press the
DELAY HOURS button until the display is blank or reads “00.”
STARTING After selecting the wash cycle (Step 2) and delay hours (Step 3), if desired, close the door of the
A CYCLE dishwasher to start the cycle or begin the DELAY HOURS countdown. When the cycle starts, the
drain begins and approximately 60 seconds later the water fill begins.
STATUS
INDICATORS
LOW RINSE
AID The red light will display when the rinse aid dispenser needs to be refilled with liquid rinse aid. Use
of
Jet-Dry®or
Cascade Crystal Clear®rinse agent removes spots and prevents new film
buildup on your dishes, glassware, flatware, cookware and plastics. See page 6 for instructions on
refilling the rinse aid dispenser.
CLEAN The green light will display and a beep will sound to alert you that the wash cycle is complete.
3
4
5
8
Using the Dishwasher
Dishwasher
Check
the Water
Temperature
The entering water should be at least 120°F
and
not more than 150°F for effective cleaning
and to prevent dish damage. Check the water
temperature with a candy or meat thermometer.
Turn on the hot water faucet nearest the
dishwasher, place the thermometer in a glass and
let the water run continuously into the glass until
the temperature stops rising.
Use a
Rinse
Agent
A rinse agent improves dry performance,
reduces spots and prevents new film buildup
on your dishes, glasses, flatware, cookware
and plastic. Jet-Dry®and Cascade Crystal
Clear®are recommended rinse agents for
Monogram Dishwashers.
Filling the Dispenser
The rinse agent dispenser holds 3.5 oz. of rinse
agent. Under normal conditions, this will last
approximately one month. Try to keep it full,
but do not overfill.
1. Make sure the dishwasher door is fully open.
2. Turn the dispenser cap to the left and
lift it out.
3. Add rinse agent until the indicator window
looks full.
4. Clean up any spilled rinse agent with a
damp cloth.
5. Replace the dispenser cap.
Rinse Aid Setting
The amount of rinse agent released into the final
wash can be adjusted. The factory setting is at the
midpoint. If there are rings of calcium (hard water)
spots on dishes, try a higher setting. If you observe
foam in the final rinse, try a lower setting.
To adjust the setting, remove the dispenser
knob; then turn the adjuster counterclockwise to
increase the amount of rinse agent or clockwise
to reduce the amount of rinse agent dispensed.
Indicator
Dispenser cap
Adjustable setting
Dish
Preparation
Prior to
Loading
• No prerinsing of normal food soil is required if using
Heavy, Normal or Speed wash cycles.
• Scrape off hard soils, bones, toothpicks, skins and seeds.
• Remove large quantities of any remaining food.
• Remove leafy vegetables, meat, trimmings and
excessive amounts of grease or oil.
M
n
a
i
x
M
Use only detergent specifically made for use
in dishwashers. Cascade®and Electrasol
®
Automatic Dishwashing Detergents have been
approved for use in all Monogram Dishwashers.
Keep your detergent fresh
and dry. Don’t put
detergent into the
dispenser until you’re ready
to wash dishes.
The amount of detergent to use depends on
whether your water is hard or soft. With hard
water, you need extra detergent. With soft water,
you need less detergent.
Protect your dishes and dishwasher by contacting
your water department and asking how hard your
water is. Twelve or more grains is extremely hard
water. A water softener is recommended. Without
it, lime can build up in the water valve, which
could stick while open and cause flooding. Too
much detergent with soft water can cause a
permanent cloudiness of glassware, called
etching.
Use the information in the table below as a
guideline to determine the amount of automatic
dishwasher detergent to place in the dispenser.
When using automatic dishwasher detergent
tablets, simply place one tablet in the dispenser
and close the cover.
Do not use hand dish detergent.
NOTE: Using a detergent that is not specifically
designed for dishwashers will cause the
dishwasher to fill with suds. During operation,
these suds will spill out of the dishwasher
vents, covering the kitchen floor and making
the floor wet.
Because so many detergent containers look
alike, store the dishwasher detergent in a
separate space from all other cleaners. Show
anyone who may use the dishwasher the correct
detergent and where it is stored.
While there will be no lasting damage to the
dishwasher, your dishes will not get clean using
a dishwashing detergent that is not formulated
to work with dishwashers.
Detergents
Open
cup
Button
To open the wash cover, press the button and the cover will flip back.
Using the Dishwasher
Dishwasher
Detergent Cups to Fill
15 cup
25 cup
15 and 25 cups
15, 25 cups and
the open cup
Number
of Grains
Less than 4
4 to 8
8 to 12
Greater than 12
For heavily-soiled loads, use the Heavy cycle and add a little extra
detergent.
Forget
to add
a dish?
A forgotten dish can be added any time before the
main wash.
1. Unlatch the door to interrupt the cycle. Pull door handle
to release the door.
2. Do not open the door until the water/spray action
stops. Steam may rise out of the dishwasher.
3. Add forgotten dishes.
4. Close the door and push it in to relatch.
9
Upper Rack
The upper rack is for glasses, cups and saucers.
This is also a secure place for dishwasher-safe
plastics. A cup shelf may be placed in the up
or down position to add flexibility. The upper rack
is good for all kinds of odd-shaped utensils.
Saucepans, mixing bowls and other items should
be placed face down.
Secure larger dishwasher-safe plastics over two
tines when possible.
Make sure small plastic items are secure so they
can’t fall onto the heater.
Be sure that items do not protrude through the
bottom of the rack and block rotation of the
middle spray arm. This could result in poor wash
performance for items in the upper rack.
10
For best dishwashing results, follow these
loading guidelines. Features and appearance
of racks and silverware baskets may vary from
your model.
Lower Rack
When loading the lower rack, do not load large
platters or trays in the front left corner. They may
prevent detergent from circulating during the wash
cycle.
The lower rack is best used for plates, saucers
and cookware. Large items should go along the
sides. Load platters, pots and bowls along the
sides, in corners or in the back. The soiled side
of items should face the center of the rack.
Be careful not to let a portion of any item, such as
a pot or dish handle, extend through the bottom
rack. This could block the wash arm and cause
poor washing results.
Loading the Racks
Dishwasher
The Wine Glass Holder secures wine glasses for
best washability. You may also remove the
silverware basket to allow for all glasses loading
of the lower rack.
Wine Glass
Holder
11
Silverware
Basket
The silverware basket may be used without
the topper for quick loading. With the topper,
flatware is better positioned for the dishwasher to
thoroughly wash and dry all pieces by preventing
nesting.
Without the Topper
Put the flatware in the removable basket with fork
and knife handles up to protect your hands. Place
spoons in the basket with handles down. Mix
knives, forks and spoons so they don’t nest
together. Distribute evenly. Small plastic items,
such as measuring spoons and lids from small
containers, should go in the bottom of the
silverware basket with silverware on top.
With the Topper
Place small plastic items, such as measuring
spoons and lids from small containers, in the
bottom of the basket and snap the topper in
place. Insert spoons and forks, handles first,
through the holes in the topper. Place knives,
blades first, through the holes in the topper.
Loading the Racks
Dishwasher
12
Care and Cleaning
Dishwasher
Exterior
Cleaning the Door Panel
Before cleaning the front panel, make sure you
know what type of panel you have. Refer to the
last two letters of your model number. You can
locate your model number on the left-hand tub
wall just inside the door. If your model number
ends with SS, then you have a Stainless Steel door
panel.
Follow the instructions below for cleaning the door
panel for your specific model.
Stainless Steel Door Panel (model numbers
ending in SS)
The stainless steel panels can be cleaned with
Stainless Steel Magic or a similar product using a
clean, soft cloth. Do not use appliance wax, polish,
bleach or products containing chlorine on
Stainless Steel doors.
You can order Stainless Steel Magic #WX10X15
through GE Parts by calling 800.626.2002.
Cleaning the Control Panel
To clean the control panel, use a lightly
dampened cloth; then dry thoroughly. Do not use
sharp objects, scouring pads or harsh cleaners on
the control panel.
Care and Cleaning
Dishwasher
Spray
Arms and
Filters
The dishwasher will flush away all normal food
soils. However, objects (fruit pits, bones, etc.) may
collect in openings and should be removed
occasionally to avoid clogging the drain system.
CAUTION:Personal injury hazard.
Before cleaning the interior, wait at least 20
minutes after a cycle for the heating element
to cool down. Failure to do so could result in
burn injuries.
Cleaning the Spray Arms
Because hard water chemicals will clog the spray
arm jets and bearings, it is necessary to clean
the spray arms regularly. To remove the spray
arm, twist the retaining nut 90 degrees and pull
the spray arm off the shaft.
Wash the arms in soapy, warm water and use a
soft brush to clean the jets. Replace them after
rinsing thoroughly.
Cleaning the Filters
For best performance and results, the filter
assembly must be cleaned regularly. The filter
efficiently removes food particles from the wash
water, allowing water to be recirculated during
the cycle. For this reason, it is a good idea to
remove the large food particles trapped in the
filter frequently by rinsing the main filter and cup
under running water. To remove the filter
assembly, pull up on the cup handle. The entire
filter assembly should be cleaned at least once a
month. To clean the main filter and fine filter, use
a cleaning brush. Then, reassemble the filter
parts as shown in the illustration and reinsert the
entire assembly in the dishwasher, positioning it
in place and pressing downward. The dishwasher
must never be used without the filters. Improper
replacement of the filter may reduce the
performance level of the appliance and may
damage dishes and utensils.
Retaining
nut
Washer
Retaining nut
Upper rack
Main filter
Fine filter
Cup
13
14
Care and Cleaning
Dishwasher
Protect
Against
Freezing
If your dishwasher is left in an unheated place
during the winter, ask a service technician to:
1. Cut off electrical power to the dishwasher.
Remove fuses or trip circuit breaker.
2. Turn off the water supply and disconnect the
water inlet line from the water valve.
3. Drain water from the water inlet line and water
valve. (Use a pan to catch the water.)
4. Reconnect the water inlet line to the water
valve.
Does Your
Dishwasher
Have an Air
Gap?
An air gap protects your dishwasher against water
backing up into it if a drain clogs. The air gap is not
a part of the dishwasher. It is not covered by your
warranty. Not all plumbing codes require air gaps,
so you may not have one.
The air gap is easy to clean.
1. Turn off the dishwasher and lift off the chrome
cover.
2. Remove the plastic cap and clean with
a toothpick.
Stainless
Steel
Interior—
Tub and
Inner Door
The stainless steel used to make the dishwasher
tub and inner door provides the highest reliability
available in a Monogram dishwasher. If the
dishwasher tub or inner door should be
scratched or dented during normal use,
they will not rust or corrode. These surface
blemishes will not affect their function
or durability.
Check the air gap any time your dishwasher
isn’t draining well.
Two types of
air gaps
PROBLEM POSSIBLE CAUSE WHAT TO DO
Noise Some of the sounds you • Detergent cup opening.
will hear are normal
• The motor starting during the drying period.
• Water draining out of the tub immediately
after you start the dishwasher.
Utensils are not secure • Make sure everything is secured in
in the rack or something dishwasher.
small has dropped into
the rack
Motor hums • Dishwasher has not been used on a regular
basis. If you do not use your dishwasher
often, set it to fill and pump out once every
week. This will help keep the seal moist.
• Dishwasher control was not advanced properly
to the start of the desired cycle. Advance the
control to the start of the desired cycle.
Detergent left in Dishes are blocking the • Reposition the dishes.
dispenser cups detergent cups
Water standing in the Drain is clogged • If you have an air gap, clean it.
bottom of the tub
• Check to see if your kitchen sink is draining
well. If not, you may need a plumber.
• If the dishwasher drains into a disposer, run
disposer clear.
This is normal • A small amount of clean water around the
outlet of the tub bottom at the back of the
tub keeps the water seal lubricated.
Suds in the tub Correct detergent • Use only automatic dishwasher detergents
wasn’t used to avoid sudsing. Cascade®and Electrasol
®
Dishwashing Detergents have been approved
for use in all Monogram dishwashers.
• To remove suds from the tub, open the
dishwasher and let suds evaporate. Add
1 gallon of cold water to the tub. Close and latch
the dishwasher. Pump out water by slowly
turning the dial until a drain period is reached.
Repeat if necessary.
Rinse agent was spilled • Always wipe up rinse agent spills
immediately.
Stained dishwasher Detergent with colorant • Some detergents contain colorant (pigment
parts was used or dyes) that will discolor the tub interior with
extended use. Check the detergent cup for signs
of any discoloration. If cup is discolored, change
to detergent without any colorant. Cascade
®
and Electrasol®Dishwashing Detergents have
been approved for use in all Monogram
dishwashers.
Some tomato-based foods • Use of the RINSE ONLY cycle after adding
can stain the dish to the load can decrease the level
of staining.
Before You Call For Service
Dishwasher
Questions?
Use this
problem
solver
15
16
Questions?
Use this
problem
solver
PROBLEM POSSIBLE CAUSE WHAT TO DO
Dishes and flatware Low inlet water • Make sure inlet water temperature is correct
not clean temperature (see page 8).
Water pressure is • Turn on a faucet. Is water coming out more
temporarily low slowly than usual? If so, wait until pressure is
normal before using your dishwasher.
Air gap is clogged • Clean the air gap.
Improper rack loading • Make sure large dishware does not block the
detergent dispenser or the wash arms.
No air gap or high • Verify that you have an air gap or a high drain
drain loop loop. Refer to the Installation Instructions.
Filter needs cleaning • The filter assembly must be cleaned regularly
to allow the filter to efficiently remove food
particles from the wash water. See Cleaning
the Filter section on page 13.
Spots and filming on • Use Jet Dry®or Cascade Crystal Clear®rinse
glasses and flatware agent to remove spots and prevent new film
buildup.
•
Make sure water temperature is at least 120°F.
•
Load dishwasher as shown in the Loading the
Dishwasher Racks section.
•
Make sure detergent is fresh.
•
If water is extremely hard, a water softener may
be required.
Cloudiness on glassware Combination of soft water • This is called etching and is permanent.
and too much detergent To prevent this from happening, use less
detergent if you have soft water. Wash
glassware in the shortest cycle that will
get it clean.
Water temperature • Lower the water heater temperature.
entering the dishwasher
exceeds 150°F
Black or gray marks Aluminum utensils have • Remove marks with a mild, abrasive
on dishes rubbed against dishes cleaner.
Yellow or brown film Tea or coffee stains • Remove the stain by hand, using a solution
on inside surfaces of 1/2 cup bleach and 3 cups warm water.
WARNING: Before cleaning
interior, wait at least 20 minutes after a cycle
for the heating element to cool down. Failure
to do so can result in burns.
An overall yellow or brown • A special filter in the water supply line
film can be caused by iron is the only way to correct this problem.
deposits in water Contact a water softener company.
Extremely hard water
Low inlet water temperature
Overloading the dishwasher
Improper loading
Old or damp powder
detergent
Rinse agent dispenser empty
Too little detergent
Before You Call For Service
Dishwasher
Questions?
Use this
problem
solver
PROBLEM POSSIBLE CAUSE WHAT TO DO
White film on inside Hard water minerals • To clean the interior, apply dishwasher
surfaces detergent to a damp sponge. Wear rubber
gloves. Do not use any type of cleanser
other than dishwasher detergent because
it may cause foaming or sudsing. Cascade
®
and Electrasol®Automatic Dishwashing
Detergents have been approved for use in all
Monogram dishwashers.
Dishes don’t dry Low inlet water • Make sure inlet water temperature is
temperature correct (see page 8).
Rinse agent dispenser • Check the rinse agent dispenser.
is empty
Dishwasher won’t run Fuse is blown, or the • Replace fuse or reset circuit breaker.
circuit breaker tripped Remove any other appliances from
the circuit.
Power is turned off • In some installations, the power to the
dishwasher is proved through a wall switch,
often located next to the disposer switch.
Make sure it is on.
Reboot your control • Turn off power to the dishwasher (at the
circuit breaker or wall switch) for
30 seconds; then turn back on.
Steam This is normal • Steam comes through the vent during
washing, drying and when water is being
pumped out.
Control panel Door latch may not be • Make sure the door is firmly closed.
responded to input properly seated
but dishwasher never
filled with water
Water valve may be • Make sure water valve (usually located
turned off under the sink) is turned on.
Dishwasher beeps This is normal • Close the door after opening it mid-cycle.
once every 15 seconds
This is a reminder that • Press ON/OFF to turn OFF the dishwasher.
the door has been left
open during operation
Beeping at the end of This is normal • The dishwasher will beep and the CLEAN
the cycle light will display at the end of the wash
cycle.
LOW RINSE AID light Rinse aid dispenser needs • This can only be turned off by filling the
is on to be refilled rinse aid dispenser with Jet-Dry®or
Cascade Crystal Clear®. See Refilling the
Rinse Aid Dispenser section.
Before You Call For Service
Dishwasher
17
18
YOUR MONOGRAM DISHWASHER WARRANTY
Staple sales slip or canceled check here. Proof of original
purchase date is needed to obtain service under warranty.
WHAT IS
COVERED
From the Date
of the Original
Purchase
ONE-YEAR
Any part of the dishwasher which fails due to a defect in materials or workmanship. During this
limited one-year warranty, GE will also provide, free of charge, all labor and in-home service to
replace the defective part.
This warranty is extended to the original purchaser and any succeeding owner for the products
purchased for ordinary home use in the 48 mainland states, Hawaii, Washington, D.C. or Canada.
If the product is located in an area where service by a GE Authorized Servicer is not available, you
may be responsible for a trip charge or you may be required to bring the product to an Authorized
GE Service location for service.
In Alaska the warranty is the same except that it is LIMITED because
you must pay to ship the product to the service shop or for the service technician’s travel cost to your
home.
All warranty service will be provided by our Factory Service Centers or by our authorized Customer
Care®servicers during normal working hours.
Should your appliance need service, during warranty period or beyond, in the U.S.A. call
800.444.1845.
Please have serial number and model number available when calling for service.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights which vary from state to state. To know what your
legal rights are in your state, consult your local or state consumer affairs office or your state’s
Attorney General.
Warrantor: General Electric Company,
Louisville, KY 40225.
WHAT IS NOT
COVERED
• Service trips to your home to teach you
how to use the product.
• Improper installation, delivery or
maintenance.
• Replacement of house fuses or resetting
of circuit breakers.
• Failure of the product if it is abused, misused,
or used for other than the intended purpose
or used commercially.
• Damage to the product caused by accident,
fire, floods or acts of God.
• Incidental or consequential damage caused
by possible defects with this appliance.
• Cleaning or servicing of the air gap device in
the drain line.
• Damage caused after delivery.
• Product not accessible to provide required
service.
Warranty
Dishwasher
EXCLUSION OF IMPLIED WARRANTIES—Your sole and exclusive remedy is product
repair as provided in this Limited Warranty. Any implied warranties, including the
implied warranties of merchantability or fitness for a particular purpose, are limited to
one year or the shortest period allowed by law.
GE Consumer & Industrial
Appliances
General Electric Company
Louisville, KY 40225
ge.com
19
Consumer Services
Dishwasher
With the purchase of your new Monogram appliance, receive
the assurance that if you ever need information or assistance
from GE, we’ll be there. All you have to do is call—toll- free!
GE Answer
Center
®
In the USA:
800.626.2000
Whatever your question about any Monogram major appliance, GE Answer Center®information
service is available to help. Your call—and your question—will be answered promptly and
courteously. And you can call any time. GE Answer Center®service is open 24 hours a day,
Monday through Saturday.
OR
Visit our Website at: monogram.com
In Canada, call 1.800.561.3344.
Monogram
Preferred Service
In the USA:
800.444.1845
In Canada:
1.800.561.3344
A GE consumer service professional will provide expert repair service, scheduled at a time that’s
convenient for you. Many GE Consumer Service company-operated locations offer you service
today or tomorrow, or at your convenience (7:00 a.m. to 10:00 p.m. weekdays, 8:00 a.m. to
6:00 p.m. Saturday and Sunday). Our factory-trained technicians know your appliance inside
and out—so most repairs can be handled in just one visit.
Service Contracts
In the USA:
800.626.2224
In Canada:
1.800.561.3344
You can have the secure feeling that GE Consumer Service will still be there after your warranty
expires. Purchase a GE contract while your warranty is still in effect and you’ll receive a substantial
discount. With a multiple-year contract, you’re assured of future service at today’s prices.
Parts and
Accessories
In the USA:
800.626.2002
In Canada:
1.800.561.3344
Individuals qualified to service their own appliances can have parts or accessories sent directly
to their home. The GE parts system provides access to over 47,000 parts…and all GE Genuine
Renewal Parts are fully warranted. VISA, MasterCard and Discover cards are accepted.
User maintenance instructions contained in this manual cover procedures intended to be
performed by any user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
For Customers
With Special
Needs…
In the USA:
800.626.2000
GE offers Braille controls for a variety of GE appliances, and a brochure
to assist in planning a barrier-free kitchen for persons with limited mobility.
Consumers with impaired hearing or speech who have access to a
TDD or a conventional teletypewriter may call 800.TDD.GEAC
(800.833.4322) to request information or service.
monogram.com
20
Notes
Dishwasher
Notes
Dishwasher
21
22
Notes
Dishwasher
General Electric Company
Warranty Registration Department
P.O. Box 34980
Louisville, KY 40232-2150
Place
1st Class
Letter
Stamp
Here
GE Appliances
Consumer Product
Ownership Registration
Important Mail Today
23
165D4700P370
49-55045
Printed in the United States
05-08 JR
Consumer Product Ownership Registration
Dear Customer:
Thank you for purchasing our product and thank you for placing your confidence in us. We are proud to have you
as a customer!
Follow these three steps to protect your new appliance investment:
1
Complete and mail
your Consumer
Product Ownership
Registration today.
Have the peace of mind
of knowing we can
contact you in the
unlikely event of a
safety modification.
2
After completing this
registration, write your
model and serial numbers
in this manual and store this
document in a safe place.
You will need this information
should you require service.
The service number in the
USA: 800.444.1845. In Canada:
1.888.880.3030.
3
Read your “Owner’s
Manual” carefully. It will
help you operate your new
appliance properly.
Important: If you did not get a registration card with your product, detach and return the form below to
ensure that your product is registered, or register online at monogram.com.
Consumer Product Ownership Registration
Product
Dishwasher
Important
Mail
Today!
First
Name
Apt. #
Street
Address
City
Last
Name
Zip
CodeState
Date Placed In
Use
Month Day Year
Phone
Number
TAPE CLOSED
FOLD HERE
Mr. Ms. Mrs. Miss
✄ ✄
✄
E-mail Address*
* Please provide your e-mail address to receive, via e-mail, discounts, special offers and other important
communications from GE Appliances (GEA).
■■ Check here if you do not want to receive communications from GEA’s carefully selected partners.
FAILURE TO COMPLETE AND RETURN THIS CARD DOES NOT DIMINISH YOUR WARRANTY RIGHTS.
For information about GEA’s privacy and data usage policy, go to monogram.com and click on “Privacy Policy”
or call 800.626.2224.
GE Consumer & Industrial
Appliances
General Electric Company
Louisville, KY 40225
ge.com
Model Number Serial Number
GE Consumer & Industrial
Appliances
General Electric Company
Louisville, KY 40225
ge.com
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