GE WSKS3040 User Manual

ge.com

WSKS3040

Owner’s Manual &

Installation Instructions

Washers

175D1807P526 49-90258 11-05 JR

Safety Information . . . . . . . . . . . . . 2, 3

Operating Instructions

Control Panel and Settings . . . . . . . . . . . . .4

Loading and Using the Washer . . . . . .6, 7

Washer Features . . . . . . . . . . . . . . . . . . . . . .5

Installation Instructions

Alcove or Closet Installation . . . . . . . . . . 13

Electrical Requirements . . . . . . . . . . . . . . . 9

Grounding Instructions . . . . . . . . . . . . . . . . 9

Leveling the Washer . . . . . . . . . . . . . . . . . 12

Preparation . . . . . . . . . . . . . . . . . . . . . . . . .8, 9

Washer Connections . . . . . . . . . . . . . 10–13

Troubleshooting Tips

Before You Call For Service . . . . . . . 14–16

Consumer Support

Consumer Support . . . . . . . . . . Back Cover

Product Registration . . . . . . . . . . . . . . 17, 18

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Write the model and serial
numbers here:

#

#

You can find them on a label
on the back of the washer.

2

■ Install or store where it will not be exposed

to temperatures below freezing or exposed
to the weather.

■ Properly ground washer to conform with all

governing codes and ordinances. Follow details
in Installation Instructions.

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.

WARNING!

For your safety, the information in this manual must be followed to minimize the risk of fire
or explosion, electric shock, or to prevent property damage, personal injury, or loss of life.

WATER HEATER SAFETY

Under certain conditions, hydrogen gas may be produced in a water heater that has not been used for
two weeks or more. Hydrogen gas can be explosive under these circumstances.

If the hot water has not been used for two weeks or more, prevent the possibility of damage or injury by
turning on

all hot water faucets and allowing them to run for several minutes. Do this before using any

electrical appliance

which is connected to the hot water system. This simple procedure will allow any
built-up hydrogen gas to escape. Since the gas is flammable, do not smoke or use an open flame or
appliance during this process.

PROPER INSTALLATION

This washer must be properly installed and located in accordance with the Installation Instructions before it is used.

■ Keep the area underneath and around your

appliances free of combustible materials such
as lint, paper, rags, chemicals, etc.

■ Close supervision is necessary if this appliance is

used by or near children. Do not allow children to
play on, with or inside this or any other appliance.

YOUR LAUNDRY AREA

■ Never reach into washer while it is moving.

Wait until the machine has completely stopped
before opening the lid.

■ Do not use sharp objects around the control

panel. They may damage it.

■ Do not mix chlorine bleach with ammonia or

acids such as vinegar and/or rust remover. Mixing
different chemicals can produce a toxic gas which
may cause death.

■ Do not wash or dry articles that have been

cleaned in, washed in, soaked in or spotted
with combustible or explosive substances (such as
wax, oil, paint, gasoline,

degreasers, dry-cleaning
solvents, kerosene, etc.). These substances give off
vapors that may ignite or explode. Do not add these
substances to the wash water. Do not use or place
these substances around your washer or dryer
during operation.

■

The laundry process can reduce the flame
retardancy of fabrics. To avoid such a result,
carefully follow the garment manufacturer’s
wash and care instructions.

■ To minimize the possibility of electric shock, unplug

this appliance from the power supply or disconnect
the washer at the household distribution panel by
removing the fuse or switching off the circuit
breaker before attempting any maintenance or
cleaning. NOTE: Turning the washer off does NOT
disconnect the appliance from the power supply.

■ Never attempt to operate this appliance if it is

damaged, malfunctioning, partially disassembled,
or has missing or broken parts, including a damaged
cord or plug.

WHEN USING THE WASHER

Use this
appliance
only for its
intended
purpose as
described in
this Owner’s
Manual.

Consumer Support

Troubleshooting Tips

Operating Instructions Safety InstructionsInstallation Instructions

3

Consumer SupportTroubleshooting Tips

Operating Instructions

Safety Instructions

Installation Instructions

ge.com

■ Turn off water faucets to relieve pressure on

hoses and valves and to minimize leakage if
a break or rupture should occur. Check the
condition of the fill hoses; they may need
replacement after 5 years.

■ Before discarding a washer, or removing

it from service, remove the washer lid to
prevent children from hiding inside.

■ Do not attempt to repair or replace any part of

this appliance unless specifically recommended
in this Owner’s Manual, or in published user­repair instructions that you understand and
have the skills to carry out.

■ Do not tamper with controls.

WHEN NOT IN USE

READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY.

SAVE THESE INSTRUCTIONS

4

About the washer control panel.

About the control settings.

WASH CYCLE

These wash cycles control the length of the washing process.

COTTONS Use this cycle to get 18 minutes of wash time for sturdy or heavily soiled loads.

Wash combines high-speed agitation and high-speed spin for maximum soil removal.

NORMAL Use this cycle to get 12 minutes of wash time for normally soiled cottons and linens.

Wash combines medium-speed agitation and high-speed spin to shorten drying time.

EASY CARE Use this cycle to get 10 minutes of wash time. Use for wrinkle-free and permanent press

items and knits. Wash combines medium-speed agitation and high speed spin to shorten
drying time.

DELICATES Use this cycle to get 6 minutes of wash time for lingerie and loosely knit items.

Wash combines a low-speed agitation for gentle soil removal and high-speed spin
to shorten drying time.

LOAD SIZE

Loosely load clothes no higher than the top row of holes in the washer basket. The water
level should just cover the clothes. Adjust the load size accordingly. Press the LOAD SIZE
button to select the correct setting for your wash load and type of fabric being washed.
For a medium load, the indicator light is on; for a large load, the light is off.

TEMP

Select the water temperature for the wash and rinse cycles. Always follow fabric manufacturer’s
care label or instructions when laundering. All cycles use a cold rinse.

START/OFF

Press the START/OFF button to start the wash cycle.

4

3

2

1

Consumer Support

Troubleshooting Tips

Safety InstructionsInstallation Instructions Operating Instructions

1

2

34

START

OFF

C

OTTONS

N

ORMAL

D

E

ASY

C

ARE

T

EMP

B

oth Lights on = WARM

ELICATES

H

OT

W

ARM

C

OLD

C

YCLE

L

OAD

S

IZE

Light off =

H

IGH

Light on = MEDIUM

About the washer features.

ge.com

Detergent Dispenser Drawer

The detergent dispenser will automatically
release its contents at the proper time
during the cycle.

Add measured detergent to the dispenser.
Make sure detergent is spread evenly and
is level.

NOTE: Liquid detergent can be poured
in the bottom of the washer tub.

Liquid Bleach Dispenser

The dispenser dilutes liquid chlorine bleach
before it reaches into your wash load.

Check clothing care labels for special
instructions.

Measure liquid bleach carefully,
following instructions on the bottle.

■ Never pour undiluted liquid chlorine bleach

directly onto clothes or into the wash basket.

■ Do not pour powdered bleach into bleach

dispenser.

Before starting the washer, pour
measured amount of bleach directly
into bleach dispenser. Avoid splashing
or over-filling dispenser. If you prefer
to use powdered bleach, add it into the
wash basket with your detergent.

■ Do not mix chlorine bleach with ammonia or

acids such as vinegar and/or rust remover.
Mixing can produce a toxic gas which may
cause death.

3

2

1

Fabric Softener Dispenser

The fabric softener dispenser automatically
releases liquid fabric softener at the proper
time during the cycle.

■ Do not stop the washer during the first spin.

This will cause the dispenser to empty too
soon.

To use, follow these steps:

Use only liquid fabric softener.
Pour into dispenser, using amount
recommended on package.

■ Never pour fabric softener directly on

clothes. It may stain them.

Add water to dispenser until it reaches
the maximum fill line.

2

1

Cleaning the Fabric Softener Dispenser

Flush fabric softener dispenser periodically
with warm water.

Grasp the top of the dispenser and pull
upward to remove.

Flush the dispenser with warm water.
Replace after cleaning.

NOTE: To avoid damage to the washer or
clothing, do not wash clothes with the
fabric softener dispenser removed. Do not
add detergent or bleach to this dispenser;
it is for fabric softener only.

2

1

Cleaning the Lint Filter

Flush filter after every load.

Grasp the top of the fabric softener
dispenser and pull straight upward
to remove. The lint filter is attached
at the end of the shaft.

Wash or wipe the lint filter clean.

Push fabric softener dispenser and lint
filter firmly back into agitator.

3

2

1

Consumer Support

Troubleshooting TipsOperating InstructionsSafety Instructions Installation Instructions

5

Consumer Support

Troubleshooting Tips

Safety InstructionsInstallation Instructions Operating Instructions

6

Loading and using the washer.

Always follow fabric manufacturer’s care label when laundering.

Proper Use of Detergent

Add clothes and detergent, then start the washer.
Using too little or too much detergent is a common
cause of laundry problems.

You can use less detergent if you have soft water,
a smaller load or a lightly soiled load.

Loading the Washer

Load dry items loosely, no higher than the top row
of holes in the washer basket. When loading wet
items, make sure you set the load/water level high
enough to allow the items to move freely. Water
level should just cover the clothes. To add items
after washer has started, open the lid and add the
additional items. Close the lid. Washer will start
automatically.

■ Do not wrap large items like sheets around the
agitator.

■ Do not wash fabrics containing flammable materials
(waxes, cleaning fluids, etc.).

Care and Cleaning of the Washer

Wash Basket: Leave the lid open after washing to
allow moisture to evaporate. If you want to clean the
basket, use a clean soft cloth dampened with liquid
detergent, then rinse. (Do not use harsh
or gritty cleaners.)

Fill Hoses: Hoses connecting washer to faucet
should be replaced every 5 years.

Exterior: Immediately wipe off any spills. Wipe
with damp cloth. Try not to hit surface with
sharp objects.

Moving and Storage: Ask the service technician to
remove water from drain pump and hoses. Do not
store the washer where it will be exposed to the
weather.

Long Vacations: Be sure water supply is shut off at
faucets. Drain all water from hoses if weather will
be below freezing.

Sorting Wash Loads

Sort by color (whites, lights, colors), soil level, fabric
type (sturdy cottons, easy care, delicates) and
whether the fabric produces lint (terry cloth,
chenille) or collects lint (velveteen, corduroy).

Loading and using the washer.

7

Fabric Care Labels

Machine
wash
cycle

Normal

Permanent Press/

wrinkle resistant

Gentle/

delicate

Hand wash

Do not wash Do not wring

Water
temperature

Hot

(50°C/120°F)

Warm

(40°C/105°F)

Cold/cool

(30°C/85°F)

Tumble
dry

Dry

Normal

Permanent Press/

wrinkle resistant

Gentle/

delicate

Do not tumble dry

Do not dry
(used with

do not wash)

Heat
setting

High

Medium

Low

No heat/air

Special
instructions

Line dry/

hang to dry

Drip dry

Dry flat

In the shade

Bleach
symbols

Any bleach

(when needed)

Only non-chlorine bleach

(when needed)

Do not bleach

WASH LABELS

DRY LABELS

BLEACH LABELS

Below are fabric care label “symbols” that affect the clothing you will be laundering.

Consumer Support

Troubleshooting TipsOperating InstructionsSafety Instructions Installation Instructions

BEFORE YOU BEGIN

Read these instructions completely and carefully.

•

IMPORTANT – Save these

instructions for local inspector’s use.

•

IMPORTANT – Observe all

governing codes and ordinances.

• Note to Installer – Be sure to leave these

instructions with the Consumer.

• Note to Consumer – Keep these instructions

for future reference.

• Skill level – Installation of this appliance requires
basic mechanical skills.

• Completion time – 1 hour

• Proper installation is the responsibility of the

installer.

• Product failure due to improper installation is not
covered under the Warranty.

• Note – This appliance must be properly
grounded, and electrical service to the washer must
conform with local codes and ordinances and the
latest edition of the National Electrical Code,
ANSI/NFPA 70.

Washer must be installed on firm flooring to minimize
vibration during spin cycles. Concrete flooring is best,
but wood base is sufficient providing floor support
meets FHA standards. Washer should not be installed
on rugs or exposed to the weather.

Install or store where it will not be exposed to
temperatures below freezing or exposed to the weather.

WASHER LOCATION

If you have questions, call 800.GE.CARES or visit our Website at: ge.com

Installation

Washer

Instructions

WSKS3040

• WATER PRESSURE—Must be 10 p.s.i. minimum to
150 p.s.i. maximum dynamic pressure measured at faucet.

• WATER TEMPERATURE—Household water heater
should be set to deliver water at 120° to 150°F (50° to
66°C) IN THE WASHER when HOT wash is selected.

• SHUT-OFF VALVES—Both hot and cold shut-off
valves (faucets) should be supplied.

• DRAIN—Water may be drained into a standpipe or set
tub. The discharge height MUST NOT BE LESS THAN
39″ (99 cm) nor more than 6′ (183 cm) above the base of
the washer. The standpipe must be 2″ (5 cm) minimum
inside diameter and must be open to the atmosphere.

PLUMBING

• Ensure washer is centered between the rack sides.

RACK INSTALLATION

This appliance must be supplied with the voltage and
frequency indicated on the rating plate (located on
the back of the washer), and connected to an
individual, properly grounded branch circuit, protected
by a 15 or 20 amp circuit breaker or time-delay fuse.

If the washer is plugged into the dryer’s 115 volt outlet,
then the dryer needs to be on a dedicated circuit.

ELECTRICAL

TOOLS REQUIRED

❏ Water Hoses (2)

PARTS SUPPLIED

❏ Drain Hose

❏ Beaded Tie Strap

❏ Rubber Washers (4)

8

❏ Silver, double-wire hose clamp

(for the bottom of the drain hose)

❏ Yellow, single-wire hose clamp

(for the top of the drain hose)

• Pliers that open to 1 9/16″ (3.95 cm)

• Adjustable or 9/16″ (14 mm) open-end wrench

• Level • Wood block

• Utility knife • Measuring tape

9

CAUTION: For personal safety, do

not use an extension cord or adapter plug with this
appliance.

Do not, under any circumstances, cut or remove the
third grounding prong from the power cord. Follow
National Electrical Codes or prevailing local codes
and ordinances.

This appliance must be supplied with the voltage and
frequency indicated on the rating plate (located on the
back of the washer), and connected to an individual,
properly grounded branch circuit, protected by a 15 or
20 amp circuit breaker
or time-delay fuse.

If the electric supply
provided does not meet
the above requirements,
call a licensed
electrician.

ELECTRICAL REQUIREMENTS

Installation Instructions

This appliance must be grounded. In the event of a
malfunction or breakdown, grounding will reduce
the risk of electric shock by providing a path of least
resistance for electrical current.

This appliance is equipped with a cord having an
equipment grounding conductor and a grounding plug.

The plug must be plugged into an appropriate outlet
that is properly installed and grounded in accordance
with all local codes and ordinances.

Insure proper ground
exists before use

CAUTION: Before plugging in washer,

read the following electrical requirements.

GROUNDING INSTRUCTIONS

ADDITIONAL PARTS YOU MAY NEED

Your installation may require additional parts. For
ordering information, please refer to the consumer
support section in this manual.

If you have: You will need to purchase:

Laundry tub or standpipe • Sump pump system
taller than 72″

Overhead sewer • Standard 20 gallon (76L)

39″ (99 cm) tall drain tub
or utility sink

• Sump pump

• Connectors (available from

local plumbing supplier)

Water faucet beyond reach • Two longer water fill hoses
of fill hoses

Drain hose too short • Drain hose

REMOVE SHIPPING MATERIAL

Before you install your washer, remove all shipping material.

WARNING: Excessive Weight Hazard—

Use two or more people to move and install the washer.
Failure to do so can result in back or other personal injury.

• To protect the floor, place two corner posts from the
shipping material on the floor in back of the washer.

• Firmly grasp the body of the washer and gently lay it
on the corner posts.

• Remove plastic foam packaging from under the washer.

• Use an adjustable wrench to turn the washer legs out

approximately 3/4″ (1.9 cm). This is the recommended
setting. Later adjustment may be needed.

• Stand the washer up.

• Remove tape from the washer lid. Open the washer lid

and remove foam shipping piece, parts bag and hoses
from the washer basket. Remove tags from dispenser
drawer. Close the lid.

DANGER: Improper connection of the

equipment-grounding conductor can result in a risk of
electrical shock. Check with a qualified electrician if you are
in doubt as to whether the appliance is properly grounded.

Do not modify the plug with this appliance; if it will not
fit the outlet installed, have a proper outlet installed by
a qualified electrician.

GROUNDING INSTRUCTIONS (cont.)

10

WARNING

:Make sure the washer is unplugged.

Installation Instructions

WASHER CONNECTIONS

The washer can be installed using the standpipe drain
system (floor to wall) or the laundry tub drain system.
Select the drain hose installation method you need.

Standpipe drain system—wall to floor

The standpipe drain requires a minimum diameter
standpipe of 2″ (5 cm). The minimum carry-away
capacity can be no less than 13 gallons (49.2L) per
minute.

The top of the standpipe must be at least 39″ (99 cm)
high and no higher than 72″ (183 cm) from the
bottom of the washer.

Laundry tub drain system

The laundry tub requires a minimum carry-away
capacity of 13 gallons (49.2L) per minute.

The top of the laundry tub must be at least 39″
(99 cm) above the floor and no higher than 72″
(183 cm) from the bottom of the washer.

DRAIN SYSTEM

1

39″

(99 cm)

39″

(99 cm)

Proper connection of the drain hose will protect your
floors from damage due to water leakage. To prevent
the drain hose from coming off or leaking, it must be
installed according to the following instructions.

IMPORTANT: To ensure proper

installation, this procedure must be followed exactly.

• Check the drain hose to see that it is the proper
length.

• Wet the inside of the straight end of the drain
hose with tap water.

IMPORTANT: Do not use any

lubricant other than water.

• Squeeze ears of double-wire clamp with pliers to
open. Place clamp over the straight end of the
drain hose 1/4″ (6 mm) from the end. Twist hose
back and forth while pushing down onto drain
connector at the bottom of the washer. Continue
until hose contacts the cabinet.

• Place clamp over area marked “CLAMP”.
Release clamp.

CONNECT DRAIN HOSE

2

1/4″

(6 mm)

1/4″

(6 mm)

1/4″

(6 mm)

Cabinet

Clamp

Drain hose

For standpipe or laundry tub drain systems:

• Open yellow, single-wire clamp with pliers and
slide over hooked end of drain hose to secure the
rubber and corrugated sections together.

• Put hooked end of drain hose into laundry tub or
standpipe. Rotate hook to eliminate kinks in the hose.

To prevent drain water from going back into the washer:

• Do not straighten hooked end of drain hose. Do not
force excess drain hose into standpipe. Hose should
be secure, but loose enough to provide a gap of air.

• Do not lay excess drain hose in bottom of laundry tub.

CONNECT DRAIN HOSE (cont.)

2

Installation Instructions

• Insert new flat washers (supplied) into each end
of the inlet hoses. Firmly seat the washers in the
couplings.

Connect the inlet hoses to the water faucets

Make sure the washer basket is empty.

• Attach the hose with the red coupling to the hot
water faucet. Screw on coupling by hand until seated
on the washer.

• Attach the hose with the blue coupling to the cold
water faucet. Screw on coupling by hand until seated
on the washer.

• Using pliers, tighten the couplings with an
additional two-thirds turn.

NOTE: Do not overtighten. Damage to the valves
can result.

Clear the water lines

• Run water through both faucets and inlet hoses, into
a bucket or laundry tub, to get rid of particles in the
water lines that might clog the inlet valve screens.

CONNECT INLET HOSES

3

11

Drain hose

Hooked end

Washer

Coupling

Connect the inlet hoses to the washer

• Attach the hose with the red coupling to the HOT
(right) inlet valve. Attaching the red coupling first
makes it easier to tighten connection with pliers.
Screw on coupling by hand until it is seated on the
washer. Using pliers, tighten the coupling with an
additional two-thirds turn.

NOTE: Do not overtighten. Damage to the valves
can result.

• Attach the hose with the blue coupling to the COLD
water (left) inlet valve. Screw on coupling by hand
until it is seated on the washer. Using pliers, tighten
the coupling with an additional two-thirds turn.

NOTE: Do not overtighten. Damage to the valves
can result.

CONNECT INLET HOSES (cont.)

3

Installation Instructions

Properly leveling your washer prevents excessive noise
and vibration.

• Move washer to final location.

• Check that the washer is level from side to side and

front to back by lining up the level as shown in the
following illustrations.

• If the washer is not level, prop up the front of the
washer with a wood block and adjust the feet up
or down as necessary. If the washer is against a wall,
move the washer out slightly before tipping back.
Repeat this step until washer is level.

LEVEL THE WASHER

6

12

• Drape the power cord oer the console.

• Move the washer to its final location and remove any

cardboard used to move washer.

• Locate the beaded tie strap (supplied).

• Wrap the drain hose to the laundry tub leg or

standpipe with the tie strap, as shown below.

If the washer faucets and the drain standpipe are
recessed, put the hooked end of the drain hose in
the standpipe (see above illustration, at right). Tightly
wrap the tie strap around the water inlet hoses and
the drain hose.

• Do not force excess drain hose back into the rear
of the washer.

SECURE DRAIN HOSE

5

• Turn on the water faucets and check for leaks. A
small amount of water might enter the washer. You
will drain this later.

NOTE: Replace inlet hoses after 5 years of use to
reduce the risk of hose failure. Record hose installation
or replacement dates for future reference.

• If you connect only one water hose, you must cap off
the remaining water inlet port.

• Periodically inspect and replace hoses if bulges,
kinks, cuts, wear or leaks are found.

CHECK FOR LEAKS

4

WASHER CONNECTIONS

Cold water inlet valve (blue)

Hot water inlet valve (red)

Beaded tie strap

ALCOVE OR CLOSET INSTALLATION

13

48 in.

2

(310 cm2)

24 in.

2

(155 cm2)

Closet door with ventsSide viewFront view

Installation Instructions

RUN THE WASHER THROUGH
A COMPLETE CYCLE

9

Check for water leaks and proper operation.

REMOVE THE PROTECTIVE FILM
COVERING THE CONTROL PANEL

10

It contains valuable and helpful information that will
save you time and money.

READ THE REST OF THIS
OWNER’S MANUAL

11

NOTE: If your washer does not operate, please review
the Before You Call For Service section.

If your washer is approved for installation in an
alcove or closet, there will be a label on the back
of the machine describing requirements.

• Minimum clearances between washer and adjacent

walls or other surfaces are: 0″ (0 cm) either side,
1″ (2.5 cm) front, 4″ (10.2 cm) rear.

• Minimum vertical space from top of washer to

overhead shelves, cabinets, ceilings, etc. is 17″
(43.2 cm).

• Closet doors must be louvered or otherwise
ventilated and have at least 72 square inches open
area for washer only, or if the closet contains both
a washer and dryer, doors must contain at least
144 square inches of open area equally distributed.

NOTE: The clearances stated on this label are
minimums. Consideration must be given to
providing adequate clearances for installation
and servicing.

INSTALLATION CHECKLIST

8

Before starting the washer, check to make sure:

❏ Main power is turned on.
❏ The washer is plugged in.
❏ The water faucets are turned on.
❏ The unit is level.
❏ The drain hose is properly tied up.
❏ There are no leaks at the faucet, drain line

or washer.

PLUG THE POWER CORD
INTO A GROUNDED OUTLET

7

Insure proper ground
exists before use

3″

(7.6 cm)

3″

(7.6 cm)

17″ (43.2 cm)

0″

(0 cm)

0″

(0 cm)

24″

(61 cm)

22

1

⁄2″

(57.2 cm)

1″

(2.5 cm)

4″

(10.2 cm)

14″ max.
(35.6 cm)

Consumer Support

Operating Instructions Safety InstructionsInstallation Instructions

Troubleshooting Tips

WATER POSSIBLE CAUSES WHAT TO DO

Too many suds Type of detergent • Switch to a lower sudsing detergent brand and follow

instructions on package.

Very soft water • Try less detergent.

Too much detergent • Measure your detergent carefully. Use less soap if you

have soft water, a smaller load or a lightly soiled load.

Water leaks Fill hoses or drain hose is • Make sure hose connections are tight at faucets and the

improperly connected washing machine. Make sure the end of the drain

hose

is correctly inserted in and secured to the drain.

Household drain may • Check household plumbing. You may need to call
be clogged a plumber.

Constant water pressure • Tighten hoses at the faucets and turn the water off
to the fill hoses at the after each use.
water source

• Check condition of the fill hoses; they may need
replacement after 5 years.

Using too much detergent • Use less detergent. Use less soap if you have soft water,
in washer a smaller load or a lightly soiled load.

Water temperature Cooler water temperatures • New laundry detergents have been formulated
seems incorrect provide improved energy to work with cooler water temperatures without

efficiency affecting wash performance.

Control is not set properly • Check water temperature control and adjust.

Water supply is turned off • Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.

Water valve screens are •

Turn off the water source and remove the water

stopped up

connection hoses from the upper back of the washer.
Remove screens and use a brush or toothpick to clean the
screens in the machine. Reinstall screens, reconnect the
hoses and turn the water back on.

House water heater is • Make sure house water heater is delivering water
not set properly at 120°F–140°F (48°C–60°C).

Water won’t drain Drain hose is kinked or • Straighten drain hose and make sure washer is not

improperly connected sitting on it.

• Top of drain outlet should be less than 72″ (183 cm)
above floor.

Water fills and drains Drain standpipe is too low • Drain standpipe must be above 39″ (99 cm).
at the same time

14

Before you call for service…

Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.

15

Consumer Support

Troubleshooting TipsOperating InstructionsSafety Instructions Installation Instructions

ge.com

OPERATION POSSIBLE CAUSES WHAT TO DO

Washer pauses during

The washer normally pauses

wash cycle between washing steps

Washer pauses during

This is normal • The washer may pause during the spin cycle to remove

spin cycle soapy water more efficiently.

Washer won’t operate Washer is unplugged • Make sure cord is plugged securely into a working outlet.

Water supply is turned off • Turn both hot and cold faucets fully on.

Controls are not set properly • Make sure all selections have been made.

Lid is open • Close lid and press START/OFF.

Circuit breaker/fuse is • Check house circuit breakers/fuses. Replace fuses or
tripped/blown reset breaker. Washer should have separate outlet.

Washer has not been • Press the START/OFF button.
turned on

PERFORMANCE POSSIBLE CAUSES WHAT TO DO

Colored spots Incorrect use of fabric • Check fabric softener package for instructions and

softener follow directions for using dispenser.

• Pretreat stain and rewash.

Dye transfer • Sort whites or lightly colored items from dark colors.

Grayed or yellowed Not enough detergent • Use more detergent (especially with larger loads).
clothes Be sure to follow detergent manufacturer’s directions.

Hard water • Use a water conditioner like Calgon brand or install

a water softener.

Water is not hot enough • Make sure water heater is delivering water at

120°F–140°F (48°C–60°C).

Washer is overloaded • Select load size to match clothes load.

Dye transfer • Sort clothes by color. If fabric label states wash separately,

unstable dyes may be indicated.

Lint or residue on Clothes are air or line dried • If you do not dry your clothes with a clothes dryer,
clothes your clothes may retain more lint.

Incorrect sorting • Separate lint producers from lint collectors.

Washing too long • Wash small loads for a shorter time than larger loads.

Overloading • Load clothes no higher than the top row of holes in the

washer basket.

• Make sure load size selected matches clothes load size.

Incorrect use of fabric softener • Check fabric softener package for instructions and

follow directions for using dispenser.

Pilling Result of normal wear on • While this is not caused by the washer, you can slow the

poly-cotton blends and pilling process by washing garments inside out.
fuzzy fabrics

Consumer Support

Operating Instructions Safety InstructionsInstallation Instructions

Troubleshooting Tips

PERFORMANCE (cont’d) POSSIBLE CAUSES WHAT TO DO

Snags, holes, tears, rips Pins, snaps, hooks, sharp • Fasten snaps, hooks, buttons and zippers.
or excessive wear buttons, belt buckles,

• Remove loose items like pins, objects in pockets

zippers and sharp objects

and sharp buttons.

left in pockets

• Turn knits (which snag easily) inside out.

Undiluted chlorine bleach • Check bleach package instructions for proper amount.

• Never add undiluted bleach to wash or allow clothes

to come in contact with undiluted bleach.

Chemicals like hair bleach • Rinse items that may have chemicals on them before
or dye, permanent wave washing.
solution

Wrinkling Improper sorting • Avoid mixing heavy items (like work clothes) with

light items (like blouses).

• Try a fabric softener.

Overloading or • Load your washer so clothes have enough room
incorrect water level to move freely with water covering all of the clothes.

Repeated washing in • Wash in warm or cold water.
water that is too hot

NOISE POSSIBLE CAUSES WHAT TO DO

Washer is noisy Washer is uneven • Level the washer. See Level the Washer.

Washer load is

• Press the

START/OFF

button to stop the washer, open

unbalanced the lid and redistribute the load evenly. Close the lid

and restart.

Washer is sitting too close • Pull washer away from the wall; about 4″ is needed.
to wall (causes knocking
during cycle)

OTHER POSSIBLE CAUSES WHAT TO DO

Labels on the exterior Occasionally the adhesive • Use a hair dryer set at the lowest heat setting, directing
of the washer will not used on the labels does the air at the label for a short amount of time. This will
peel off cleanly not release cleanly release the adhesive easily, without damaging the surface

of the washer.

16

Before you call for service…

Troubleshooting Tips

General Electric Company

Warranty Registration Department
P.O. Box 32150
Louisville, KY 40232-2150

GE Service Protection Plus

™

GE, a name recognized worldwide for quality and dependability, offers you
Service Protection Plus

™

—comprehensive protection on all your appliances—

No Matter What Brand!

Benefits Include:

• Backed by GE

• All brands covered

• Unlimited service calls

• All parts and labor costs included

• No out-of-pocket expenses

• No hidden deductibles

• One 800 number to call

You will be completely satisfied with our service protection or you may request your money back
on the remaining value of your contract. No questions asked. It’s that simple.

Protect your refrigerator, dishwasher, washer and dryer, range, TV, VCR and much more—any brand!
Plus there’s no extra charge for emergency service and low monthly financing is available. Even icemaker
coverage and food spoilage protection is offered. You can rest easy, knowing that all your valuable
household products are protected against expensive repairs.

Place your confidence in GE and call us in the U.S. toll-free at 800.626.2224
for more information.

*All brands covered, up to 20 years old, in the continental U.S.

We’ll Cover Any Appliance.
Anywhere. Anytime.*

Please place in envelope and mail to:

✁

Cut here

17

Consumer Product Ownership Registration

Im

p

o

rta

n

t

M

a

il

T

o

d

a

y!

GE Appliances

GE Consumer & Industrial
Louisville, Kentucky
www.GEAppliances.com

First

Name

Mr. ■■ Ms. ■■ Mrs. ■■ Miss ■■

Street

Address

City

State

Date Placed

In Use

Month

Day

Year

Zip

Code

Apt. #

Last

Name

Phone

Number

_

_

Consumer Product Ownership Registration

Dear Customer:
Thank you for purchasing our product and thank you for placing your confidence in us.
We are proud to have you as a customer!

Follow these three steps to protect your new appliance investment:

Important: If you did not get a registration card with your

product, detach and return the form below to
ensure that your product is registered, or register
online at ge.com.

1

23

Model Number Serial Number

✁

Cut here

Complete and mail
your Consumer
Product Ownership
Registration today.

Have the peace of
mind of knowing we
can contact you in
the unlikely event of

a

safety modification.

After mailing the
registration below,
store this document
in a safe place. It
contains information
you will need should
you require service.
Our service number is

800.GE.CARES
(800.432.2737).

Read your Owner’s
Manual carefully.
It will help you
operate your new
appliance properly.

Model Number Serial Number

E-mail Address

18

* Please provide your e-mail address to receive, via e-mail, discounts, special offers and other important

communications from GE Appliances (GEA).

■■ Check here if you do not want to receive communications from GEA’s carefully selected partners.

FAILURE TO COMPLETE AND RETURN THIS CARD DOES NOT DIMINISH YOUR
WARRANTY RIGHTS.

For information about GEA’s privacy and data usage policy, go to ge.com and click on “Privacy Policy”
or call 800.626.2224.

19

Consumer Support

Troubleshooting TipsOperating InstructionsSafety Instructions Installation Instructions

For The Period Of: We Will Replace:

One Year Any part of the washer which fails due to a defect in materials or workmanship. During this

From the date of the limited one-year warranty, we will also provide, free of charge, all labor and related service to
original purchase replace the defective part.

What Is Not Covered:

All warranty service provided by our Factory Service Centers,
or an authorized Customer Care

®

technician. To schedule service,
on-line, 24 hours a day, visit us at ge.com, or call 800.GE.CARES
(800.432.2737). Please have serial number and model number
available when calling for service.

This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is
located in an area where service by a GE Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to
bring the product to an Authorized GE Service location. In Alaska, the warranty excludes the cost of shipping or service calls to your home.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or
your state’s Attorney General.

Warrantor: General Electric Company. Louisville, KY 40225

■

Service trips to your home to teach you how to use
the product.

■ Improper installation, delivery or maintenance.

■ Failure of the product if it is abused, misused, or

used for other than the intended purpose or used
commercially.

■ Replacement of house fuses or resetting of circuit

breakers.

■ Products which are not defective or broken, or which are

working as described in the Owner’s Manual.

■ Damage to the product caused by accident, fire, floods or

acts of God.

■ Incidental or consequential damage caused by possible

defects with this appliance.

■ Defects or damage due to operation in freezing

temperatures.

■ Damage caused after deliver y.

■ Product not accessible to provide required service.

Staple your receipt here.

Proof of the original purchase

date is needed to obtain service

under the warranty.

GE Washer Warranty.

EXCLUSION OF IMPLIED WARRANTIES—Your sole and exclusive remedy is product repair as provided in this Limited Warranty.
Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to
one year or the shortest period allowed by law.

Printed in Brazil

Consumer Support.

GE Appliances Website

ge.com

Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day,
any day of the year! For greater convenience and faster service, you can now download Owner’s Manuals,
order parts, catalogs, or even schedule service on-line. You can also “Ask Our Team of Experts™”
your questions, and so much more...

Schedule Service ge.com

Expert GE repair service is only one step away from your door. Get on-line and schedule your service at
your convenience 24 hours any day of the year! Or call 800.GE.CARES (800.432.2737) during normal
business hours.

Real Life Design Studio ge.com

GE supports the Universal Design concept—products, services and environments that can be used by
people of all ages, sizes and capabilities. We recognize the need to design for a wide range of physical and
mental abilities and impairments. For details of GE’s Universal Design applications, including kitchen
design ideas for people with disabilities, check out our Website today. For the hearing impaired, please call

800.TDD.GEAC (800.833.4322).

Extended Warranties ge.com

Purchase a GE extended warranty and learn about special discounts that are available while your warranty
is still in effect. You can purchase it on-line anytime, or call 800.626.2224 during normal business hours.
GE Consumer Home Services will still be there after your warranty expires.

Parts and Accessories ge.com

Individuals qualified to service their own appliances can have parts or accessories sent directly to their
homes (VISA, MasterCard and Discover cards are accepted). Order on-line today, 24 hours every day or
by phone at 800.626.2002 during normal business hours.

Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally
should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause
unsafe operation.

Contact Us ge.com

If you are not satisfied with the service you receive from GE, contact us on our Website with all the details
including your phone number, or write to: General Manager, Customer Relations

GE Appliances, Appliance Park
Louisville, KY 40225

Register Your Appliance ge.com

Register your new appliance on-line—at your convenience! Timely product registration will allow for
enhanced communication and prompt service under the terms of your warranty, should the need arise.
You may also mail in the pre-printed registration card included in the packing material.