GE Consumer & Industrial
Located behind vegetable pan, above
the Customcool air-handler.
Service Bulletin
NOVEMBER 2007
FRESH FOOD ICE BALL
REFRIGERATORS REF 11-07
DUAL EVAPORATOR SIDE-BY-SIDE REFRIGERATORS
SERIAL NUMBERS AG - ZM
ICE BALL KIT
WR49X10180 (DOMESTIC 120V)
WR49X10175 (INTERNATIONAL 220V)
Dual Evaporator models, by design, create a high
humidity environment in the fresh food section.
Although this design improves the preservation of
certain refrigerated foods, the potential exists in some
units for an ice ball to form in the lower section of the
compartment due to excessively cold temperatures
and high humidity. The low temperatures are created
by gaps around the beverage center duct and along
the left side of the Custom Cool air handler cover.
These locations can be sealed and the temperature
improved using the service kit WR49X10180 (120V
heater) or WR49X10175 (220V heater). Refer to the
attached kit instructions for the proper repair method.
Models Affected: PSF26P, PSS26P,
PSW26P, PSF26R, PSW26R, PCF23P,
PSC23P, PSH23P, PSW23P, PCF23R,
PSW23R, PCF25M, PSC25M, PCF25N,
PSC25N, PCF25P PSH25P, PSC25P,
PSH25P, ZFSB23D, ZFSB26D
GE Appliances
General Electric Company
Louisville, Kentucky 40225
GE CONFIDENTIAL AND PROPRIETARY INFORMATION–NOT FOR PUBLIC DISCLOSURE
ND 2110 REF 11-07
GE Consumer & Industrial
Appliances
Installation Instructions
WR49X10180 Kit–Domestic
WR49X10175 Kit–International
BEFORE YOU BEGIN
Read these instructions completely and
carefully.
IMPORTANT – Observe all governing codes and
ordinances.
Note to Installer – Be sure to leave these instructions
with the Consumer.
Note to Consumer – Keep these instructions with your
Owner’s Manual for future reference.
WARNING:
To prevent electric shock, disconnect electrical power
supply to refrigerator before beginning kit installation.
TOOLS AND
MATERIALS
NEEDED:
• Phillips screwdriver
• Flathead screwdriver
• 5/16" hex head
nut-driver
• Razor knife
• Tape
• Drill
The ice ball problem is being caused by very low
temperatures in the lower left part of the fresh food
compartment. The low temperatures are being driven
by two gaps that need to be sealed. One around the
beverage center duct and one along the left side curved
geometry of the Quick Chill air handler cover.
These two locations need to be sealed with RTV.
KIT CONTENTS:
• AC foil heater assembly
• Wire ties (3)
• Crimp style wire connectors (3)
• Aluminum tape – 1-1/4"
• White vinyl tape – 1-1/2"
• Jumper harness
• Grommet
• RTV102 (2)
• EPS beverage center L-insert
• Fresh food evaporator EPS
block
• Air return EPS block
• Evaporator tube foam
insulation
• Beverage center duct
• 1/2” Pilot tip drill bit
REMOVE POWER TO THE UNIT BEFORE PERFORMING
KIT INSTALL.
REMOVE ALL ICE AND MOISTURE FROM ALL REPAIR
AREAS.
SOME 25 CU. FT. BIS MODELS DO NOT HAVE
BEVERAGE CENTERS.
CHECK FOR WIRES ALREADY ROUTED WITH DC
(RIGHT FRONT) HARNESS IN FRESH FOOD
COMPARTMENT. IF THERE ARE WIRES THERE, A DC
KIT HAS BEEN INSTALLED. IF DC KIT WAS INSTALLED
ALREADY, CONNECTION TO MAIN BOARD MUST BE
REMOVED AND HARNESS CUT SHORT.
Step 1
C
O
L
D
ES
T
C
O
L
D
DE LI FR E SH
Remove the bottom three bins and lower shelf in the
fresh food compartment. Remove any ice inside the
fresh food side of the unit. Check under the quick chill
assembly. Clean and dry the area, as well as the sump.
Step 2
Remove the beverage center duct cover and the
evaporator line cover. Remove the fresh food evaporator
cover via the three (3) screws attaching it (Figure 1). Tilt
the assembly out of the way of the beverage center
duct. It is not necessary to disconnect the fans. Remove
any ice present and dry the area thoroughly. Should
Fresh Food Evaporator EPS Block or Air Return EPS Block
become damaged in this process, utilize replacement
pieces in kit.
Figure 1
Step 3
Remove Beverage Center Duct and replace with new
duct from kit, liberally applying RTV to seal Duct in place.
RTV completely around the Duct including behind and
below, smoothing on with finger is preferred method.
Cover as much of the gasket area as possible (Figure 2).
Install the EPS L-insert per Figure 2.
Step 4
Apply a liberal bead of RTV along the space between the
custom cool cover and the left sidewall (Figure 3).
Smooth to ensure a clean appearance.
Figure 3
Step 5
Apply a liberal amount
of RTV102 to the
underside of the 3-watt
AC heater assembly.
Follow the INSIDE of
the lip on the bottom
of the heater assembly
(Figure 4). Ensure the
RTV will make contact
around the entirety of
the heater assembly
when applied to the
Figure 4
custom cool cover.
Step 6
Position heater assembly on custom cool cover, making
sure heater assembly is directly touching the left sidewall
(Figure 5). Heater
assembly should fit
custom cool cover
geometry snugly.
Ensure that the
heater assembly
goes all the
way back to the
evaporator tube
cover.
Figure 2
2
Figure 5