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GE Consumer & Industrial
Located behind vegetable pan, above
the Customcool air-handler.
Service Bulletin
NOVEMBER 2007
FRESH FOOD ICE BALL
REFRIGERATORS REF 11-07
DUAL EVAPORATOR SIDE-BY-SIDE REFRIGERATORS
SERIAL NUMBERS AG - ZM
ICE BALL KIT
WR49X10180 (DOMESTIC 120V)
WR49X10175 (INTERNATIONAL 220V)
Dual Evaporator models, by design, create a high
humidity environment in the fresh food section.
Although this design improves the preservation of
certain refrigerated foods, the potential exists in some
units for an ice ball to form in the lower section of the
compartment due to excessively cold temperatures
and high humidity. The low temperatures are created
by gaps around the beverage center duct and along
the left side of the Custom Cool air handler cover.
These locations can be sealed and the temperature
improved using the service kit WR49X10180 (120V
heater) or WR49X10175 (220V heater). Refer to the
attached kit instructions for the proper repair method.
Models Affected: PSF26P, PSS26P,
PSW26P, PSF26R, PSW26R, PCF23P,
PSC23P, PSH23P, PSW23P, PCF23R,
PSW23R, PCF25M, PSC25M, PCF25N,
PSC25N, PCF25P PSH25P, PSC25P,
PSH25P, ZFSB23D, ZFSB26D
GE Appliances
General Electric Company
Louisville, Kentucky 40225
GE CONFIDENTIAL AND PROPRIETARY INFORMATION–NOT FOR PUBLIC DISCLOSURE
ND 2110 REF 11-07
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GE Consumer & Industrial
Appliances
Installation Instructions
WR49X10180 Kit–Domestic
WR49X10175 Kit–International
BEFORE YOU BEGIN
Read these instructions completely and
carefully.
IMPORTANT – Observe all governing codes and
ordinances.
Note to Installer – Be sure to leave these instructions
with the Consumer.
Note to Consumer – Keep these instructions with your
Owner’s Manual for future reference.
WARNING:
To prevent electric shock, disconnect electrical power
supply to refrigerator before beginning kit installation.
TOOLS AND
MATERIALS
NEEDED:
• Phillips screwdriver
• Flathead screwdriver
• 5/16" hex head
nut-driver
• Razor knife
• Tape
• Drill
The ice ball problem is being caused by very low
temperatures in the lower left part of the fresh food
compartment. The low temperatures are being driven
by two gaps that need to be sealed. One around the
beverage center duct and one along the left side curved
geometry of the Quick Chill air handler cover.
These two locations need to be sealed with RTV.
KIT CONTENTS:
• AC foil heater assembly
• Wire ties (3)
• Crimp style wire connectors (3)
• Aluminum tape – 1-1/4"
• White vinyl tape – 1-1/2"
• Jumper harness
• Grommet
• RTV102 (2)
• EPS beverage center L-insert
• Fresh food evaporator EPS
block
• Air return EPS block
• Evaporator tube foam
insulation
• Beverage center duct
• 1/2” Pilot tip drill bit
REMOVE POWER TO THE UNIT BEFORE PERFORMING
KIT INSTALL.
REMOVE ALL ICE AND MOISTURE FROM ALL REPAIR
AREAS.
SOME 25 CU. FT. BIS MODELS DO NOT HAVE
BEVERAGE CENTERS.
CHECK FOR WIRES ALREADY ROUTED WITH DC
(RIGHT FRONT) HARNESS IN FRESH FOOD
COMPARTMENT. IF THERE ARE WIRES THERE, A DC
KIT HAS BEEN INSTALLED. IF DC KIT WAS INSTALLED
ALREADY, CONNECTION TO MAIN BOARD MUST BE
REMOVED AND HARNESS CUT SHORT.
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Step 1
C
O
L
D
ES
T
C
O
L
D
DE LI FR E SH
EPS L Insert
Remove the bottom three bins and lower shelf in the
fresh food compartment. Remove any ice inside the
fresh food side of the unit. Check under the quick chill
assembly. Clean and dry the area, as well as the sump.
Step 2
Remove the beverage center duct cover and the
evaporator line cover. Remove the fresh food evaporator
cover via the three (3) screws attaching it (Figure 1). Tilt
the assembly out of the way of the beverage center
duct. It is not necessary to disconnect the fans. Remove
any ice present and dry the area thoroughly. Should
Fresh Food Evaporator EPS Block or Air Return EPS Block
become damaged in this process, utilize replacement
pieces in kit.
Figure 1
Step 3
Remove Beverage Center Duct and replace with new
duct from kit, liberally applying RTV to seal Duct in place.
RTV completely around the Duct including behind and
below, smoothing on with finger is preferred method.
Cover as much of the gasket area as possible (Figure 2).
Install the EPS L-insert per Figure 2.
Step 4
Apply a liberal bead of RTV along the space between the
custom cool cover and the left sidewall (Figure 3).
Smooth to ensure a clean appearance.
Figure 3
Step 5
Apply a liberal amount
of RTV102 to the
underside of the 3-watt
AC heater assembly.
Follow the INSIDE of
the lip on the bottom
of the heater assembly
(Figure 4). Ensure the
RTV will make contact
around the entirety of
the heater assembly
when applied to the
Figure 4
custom cool cover.
Step 6
Position heater assembly on custom cool cover, making
sure heater assembly is directly touching the left sidewall
(Figure 5). Heater
assembly should fit
custom cool cover
geometry snugly.
Ensure that the
heater assembly
goes all the
way back to the
evaporator tube
cover.
Figure 2
2
Figure 5
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Step 7
1”
2”
Apply aluminum tape to
the front of the heater
assembly. Starting back
under the Quick Chill
assembly and coming
up the front of the
heater assembly about
2.5” (Figure 6). Keep the
tape as close to the left
side fresh food
wall as possible.
Figure 6
Step 8
Cover aluminum tape with white vinyl tape.
Step 10
Replace evaporator tube cover. Move evaporator cover
back into position and replace screws. Remove the cold
water reservoir plastic cover. Position the reservoir coils
as clear of the right front DC grommet as possible
(Figure 8).
Figure 8
Step 9
Route heater wire under evaporator cover as far as
possible for as little consumer exposure as possible.
Figure 7
Step 11
Ensure power to unit is disconnected before drilling.
Check for Flow Meter wiring harness clearance in
doghouse before drilling.
If the unit has precise fill feature, check for wire harness
clearance in doghouse before drilling. If wires are in the
way, adjust hole location accordingly.
Drill a 1/2" hole straight down into the machine
compartment. Locate the hole in front of the right front
DC grommet. Hole should be 1” in front of DC grommet
edge and 2” from right liner wall (Figure 9).
Drill perpendicular to the surface.
Figure 9
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Step 12
RTV around the underside of the grommet lip (Figure
10). Insert grommet into hole. Ensure it is pressed
completely in, until the base of the grommet lip touches
the fresh food floor surface. Clear excess RTV for clean
appearance.
Figure 10
Step 13
Use a wire tie to attach the heater wire to the AC harness
(right rear harness) for strain relief inside the fresh food
compartment. Clip off excess wire tie. Keep the spacing
between the heater wire and the DC (right front) harness
as large as possible (Figure 11).
Step 14
Route the heater assembly wire down through the
installed grommet. Fill inside of grommet around harness
with RTV to prevent air leaks (Figure 12).
Figure 12
Step 15
Reinstall all fresh food compartment components. Pull
out unit. Remove machine compartment cover.
Figure 11
Step 16
Remove the water valve assembly to provide clearance
to connect wiring.
Step 17
Use a wire tie to attach the heater wire to the AC harness
as a strain relief in the machine compartment. Try to
keep spacing between the heater wire and the rear
entering DC harness as large as possible (Figure 13).
Figure 13
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Step 18
Use the bell/crimp style wire connectors to connect the
heater wiring to the jumper harness (Figure 14).
Step 20
Apply power back to unit and ensure both unit and
heater are operational. Listen for compressor and feel
heater with back of hand. Heater surface will be slightly
warmer than surrounding left wall surface. Go back and
ensure that heater assembly is directly touching the left
sidewall. Heater may have shifted during wire routing.
Step 21
Replace cover on machine compartment. Ensure that no
wires are being pinched between the cover and the case
back. Replace unit to original position in home.
Figure 14
Step 19
Disconnect main power cord 6-pin connector. Place
heater jumper harness in line (Figure 15). Coil excess
wiring and wire tie. Tuck excess wiring back in machine
compartment (Figure 16). Ensure that all harness
connectors are secure; some may be loose from factory.
Step 22
Remove plate covering water tube to the filter (Figure 17).
RTV sealing the tubes to the foam to prevent any possible
air leaks.
Figure 17
Step 23
Check gasket around fresh food door and freezer door for
tears or gasket rollover. Repair/replace as necessary.
Figure 15
Figure 16
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ClimateKeeper2
™
dual evaporator technology
Temperature and humidity control
– Two separate climates
– no air crossover
– higher humidity in fresh food
– fewer defrost cycles
– no taste transfer
SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE
GE Consumer & Industrial
General Electric Company
Louisville, Kentucky 40225
ge.com
© 2007 General Electric Company
Dwg. No. 225D1974P003
Pub. No. 31-46511
ND 07G-2330
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