GE WPSQ3120, WPXQ3090 Owner’s Manual

GE Appliances

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Owner’s Manual

WPSQ3120

WPXQ3090

Part No. 175D1807P214 Pub. No. 49-9949

Congratulations!

You Are Now Part of the GE Family.

Welcome to the GE family. We’re proud of our quality products and we are committed to providing dependable service. You’ll see it in this easy-to-use Owner’s Manual and you’ll hear it in the friendly voices of our customer service department.

Best of all, you’ll experience these values each time you do the laundry. That’s important, because your new washer will be part of your family for many years. And we hope you will be part of ours for a long time to come.

We thank you for buying GE. We appreciate your purchase, and hope you will continue to rely on us whenever you need quality appliances for your home.

Important!

Staple sales slip or cancelled check here.

Proof of the original purchase date is needed to obtain service under the warranty.

Write the model and serial numbers here.

#

#

	You can find them behind the top edge
2	of the control panel.

GE & You,

A Service Partnership.

Ask any GE appliance owner and they will tell you we stand behind our products with unmatched quality service. However, did you know that most questions result from simple problems that you can easily fix yourself in just a few minutes? This Owner’s Manual can tell you how.

Read this Manual

Inside you will find many helpful hints on how to use and maintain your washer properly. Just a little preventive care on your part can save you a great deal of time and money over the life of your washer.

Review the Section on

Troubleshooting Tips

You’ll find many answers to common problems here. If you review our chart of

Troubleshooting Tips first, you may not need to call for service at all.

If You Need Service

If you do need service, you can relax knowing help is only a phone call away. A list of toll-free customer service numbers is included in the back section. Or call in the United States the GE

Answer Center® at 800.626.2000, 24 hours a day, 7 days a week. In Canada, call 800-361-3400.

Languages

English . . . . . . . . . . . . . . . . . . 2

Français . . . . . . . . . . . . . . . . 23

Español. . . . . . . . . . . . . . . . . 45

Safety Information . . . . . . .4–7

Operating Instructions

Control Panels . . . . . . . . . . . . . .8

Control Settings . . . . . . . . . . .8, 9

Washer Features . . . . . . . .10–12

Loading and Using

the Washer . . . . . . . . . . . .13, 14

Troubleshooting Tips

Before You

Call For Service . . . . . . . . .15–19

Customer Service

Warranty . . . . . . . . . . . . . . . . .20

Service Telephone

Numbers . . . . . . . . . .Back Cover

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IMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING.

WARNING!

For your safety, the information in this manual must be followed to minimize the risk of fire or explosion, electric shock, or to prevent property damage, personal injury, or loss of life.

WATER HEATER SAFETY

Under certain conditions hydrogen gas may be produced in a water heater that has not been used for two weeks or more. Hydrogen gas can be explosive under these circumstances.

If the hot water has not been used for two weeks or more, prevent the possibility of damage or injury by turning on all hot water faucets and allowing them to run for several minutes. Do this before using any electrical appliance which is connected to the hot water system. This simple procedure will allow any built-up hydrogen gas to escape. Since the gas is flammable, do not smoke or use an open flame or appliance during this process.

4

PROPER INSTALLATION

This washer must be properly installed and located in accordance with the Installation Instructions before it is used. If you did not receive an Installation Instructions sheet, you can receive one by calling, toll-free, in the United States the GE Answer Center®, 800.626.2000. In Canada, write to Manager, Consumer Relations, Camco Inc., 1 Factory Lane, Suite 310, Moncton, N.B. E1C 9M3.

■ Install or store where it will not	■ Properly ground washer to
be exposed to temperatures	conform with all governing
below freezing or exposed to	codes and ordinances. Follow
the weather.	details in Installation
	Instructions.

YOUR LAUNDRY AREA

■Keep the area underneath and around your appliances free of combustible materials such as lint, paper, rags, chemicals, etc.

■Close supervision is necessary if this appliance is used by or near children. Do not allow children to play on, with, or inside this or any other appliance.

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IMPORTANT SAFETY INSTRUCTIONS. READ ALL INFORMATION BEFORE USING.

WARNING!

Use this appliance only for its intended purpose as described in this Owner’s Manual.

WHEN USING THE WASHER

■Never reach into washer while it is moving. Wait until the machine has completely stopped before opening

the lid.

■Do not mix chlorine bleach with ammonia or acids such as vinegar and/or rust remover. Mixing different chemicals can produce a toxic gas which may cause death.

■Do not wash or dry articles that have been cleaned in, washed in, soaked in, or spotted with combustible or explosive substances (such as wax, oil, paint, gasoline, degreasers, dry-cleaning solvents, kerosene, etc.) which may ignite or explode. Do not add these substances to the wash water. Do not use or place these substances around your washer or dryer during operation.

■The laundry process can reduce the flame retardancy of fabrics. To avoid such a result, carefully follow the garment manufacturer’s wash and care instructions.

■To minimize the possibility of electric shock, unplug this appliance from the power supply or disconnect the washer at the household distribution panel by removing the fuse or switching off the circuit breaker before attempting any maintenance or cleaning. NOTE: Turning the Cycle Selector knob to an off position does NOT disconnect the appliance from the power supply.

■Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.

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WHEN NOT IN USE

■Turn off water faucets to relieve pressure on hoses and valves and to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; they may need replacement after 5 years.

■Before discarding a washer, or removing it from service, remove the washer lid to prevent children from hiding inside.

■Do not attempt to repair or replace any part of this appliance unless specifically recommended in this Owner’s Manual, or in published user-repair instructions that you understand and have the skills to carry out.

■Do not tamper with controls.

REMEMBER…

Your continued health and safety are important to us. Please read and follow this Safety Information carefully.

We want you to remain a happy and healthy part of our GE family.

SAVE THESE INSTRUCTIONS

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About the washer control panel.

You can locate your model number behind the top edge of the control panel.

Model WPSQ3120

PERMANENT PRESS

LOAD SIZE

WRINKLE FREE COTTON

COTTONS

KNITS

VARIABLE

WASH/SPIN SPEED

WASH/RINSE TEMPS

EASY CARE

SUPER

GENTLE NORMAL NORMAL

COLD WARM

WARM HOT

EXTRA

EXTRA

RESET

SLOW

SLOW

FAST

COLD COLD

WARM COLD

RINSE

LIGHT SOIL

LARGE

RINSE

NORMAL

RESET

EXTRA

HEAVY

POWER WASH

SMALL

15 MIN

SOAK/WASH

MEDIUM

SMALL

Automatic Cycle Signal

AUTO SOAK

HANDWASH

30 MIN

AUTO SOAK

PREWASH

1

2

3

4

Model WPXQ3090

LOAD SIZE

PERMANENT PRESS

COTTONS

KNITS

WASH/SPIN SPEED

WASH/RINSE TEMPS

REGULAR

PERMANENT

PRESS

GENTLE NORMAL NORMAL

COLD WARM

WARM HOT

EXTRA

EXTRA

SMALL

MEDIUM

SLOW

SLOW

FAST

COLD COLD

WARM COLD

RINSE

RINSE

LIGHT SOIL

RESET

MEDIUM

HEAVY

DELICATES

POWER WASH

EXTRA

EXTRA

SMALL

LARGE

30 MIN

1

2

3

AUTO SOAK

4

Control Settings

1	Load Size
	The water level should just cover the clothes. Adjust the
	load size accordingly. Loosely load clothes no higher than
	the top row of holes in the washer tub.
	Some models allow you to increase the water level after
	you’ve made a selection. Select RESET and a new level.

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2

3

4

Wash/Spin Speed

The agitator moves clothes around for a cleaner wash; the basket spins later in the cycle to release water from the load. The Wash/Spin Speed dial sets the speed of both the agitator and the basket.

With NORMAL wash speed, the agitator moves faster. Use for cottons, denims and play clothes. With GENTLE wash speed, the agitator moves slower. Use for delicate and knit items.

The FAST spin speed is for durable items. The SLOW spin speed is for delicate items like sweaters and lingerie. Clothes will be less dry than when using FAST spin speed.

Wash/Rinse Temp

Select the water temperature for the wash and rinse cycles. Always follow fabric manufacturer’s care label or instructions when laundering. Follow the water temperature guide on washer lid.

Wash Cycle

The wash cycle controls the length of the washing process. The chart below will help you match the wash cycle setting with your clothing.

COTTONS/ For heavy to lightly soiled cottons, household linens, COTTONS REGULAR work and play clothes.

PERMANENT PRESS For easy care and wrinkle-resistant items.

KNITS Specially designed for normal soil knits.

DELICATES For lingerie and delicate fabrics with light to normal soil.

HANDWASH For lingerie and special-care fabrics with light soils. Select EXTRA SMALL for load size and for cycle. Provides periods of agitation and soak during wash and rinse.

AUTO SOAK For heavily soiled clothes. Begins with a brief agitation, soaks for a specified period of time, then moves through the rest of the cycle automatically.

PREWASH For heavily soiled clothes or for clothes with a care label that recommends prewashing before wearing.

POWER WASH For heavily soiled and heavy-duty fabrics. This cycle provides a longer agitation.

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About the washer features.

NOTE: Not all features are available on all washer models.

					Extra Rinse
					When you use extra detergent or bleach to clean
					heavily soiled clothes, you may want to use the EXTRA
					RINSE option. This option provides a second deep cold
					rinse in the COTTONS/COTTONS REGULAR and the
					PERMANENT PRESS cycles.
					The washer will pause for a few minutes before the
	EXTRA
	RINSE				EXTRA RINSE option begins.
	RESET				If the extra rinse light is lit and you don’t want this
					option, select EXTRA RINSE RESET.

Liquid Bleach Dispenser

The dispenser dilutes liquid chlorine bleach before it reaches into your wash load.

1 Check clothing care labels for special instructions.

2 Measure liquid bleach carefully, following instructions on the bottle.

3 Before starting the washer, pour measured amount of bleach directly into bleach dispenser. Avoid splashing or over-filling dispenser. If you prefer to use powdered bleach, add it into the wash basket with your detergent.

Never pour undiluted liquid chlorine bleach directly onto clothes or into the wash basket.

Do not pour powdered bleach into bleach dispenser.

Do not mix chlorine bleach with ammonia or acids such as vinegar and/or rust remover. Mixing can produce a toxic gas which may cause death.

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Automatic Cycle Signal (on some models)

This will sound at the end of the cycle you choose, alerting you to remove the clothes to avoid excess wrinkling before drying.

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Fabric Softener Dispenser

This dispenser automatically releases liquid fabric softener at the proper time during the cycle. To use, follow these steps:

1 Make sure dispenser is securely attached to agitator.

2 Use only liquid fabric softener. Pour into dispenser, using amount recommended on package.

3 Add water to dispenser until it reaches the maximum fill line.

Do not stop the washer during the first spin. This will cause the dispenser to empty too soon.

Do not use the Fabric Softener Dispenser with AUTO SOAK or

EXTRA RINSE cycle.

Never pour fabric softener directly on clothes. It may stain them.

Do not pour anything into the agitator if the top is removed.

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About the washer features.

NOTE: Not all features are available on all washer models.

Cleaning the Fabric Softener Dispenser

				Remove the dispenser from the top of the agitator.
			1
				Separate the dispenser cup from the cover by
			2
				grasping the top and pushing down on the inside of
				the cup with your fingers. Dispenser cup will pop
				free from the cover.
				To clean dispenser, soak both the dispenser cup
			3
				and the dispenser cover in the following solution:
	Separate for cleaning.

■1 US gallon (3.8 liters) warm water

■1/4 cup (60 ml) heavy duty liquid detergent

■1 cup (240 ml) bleach

4 If necessary, loosen build-up with a clean, soft cloth after soaking. Do not use a stiff brush; you may roughen the surface of the dispenser.

5 Rinse and reassemble dispenser. Place dispenser back on the agitator.

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Loading and using the washer.

Always follow fabric manufacturer’s care label when laundering.

Sorting Wash Loads

Colors	Whites		Lights	Darks
Soil	Heavy		Normal	Light
Fabric	Delicates	Easy Care		Sturdy Cottons
Lint	Lint Producers		Lint Collectors

Proper Use of Detergent

Add detergent and start the washer before adding clothes so that the detergent can work effectively. Follow the detergent package directions. Using too little detergent is a common cause of laundry problems. Use more detergent if you have hard water, large loads, greasy or oily soils or lower water temperature.

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Loading the Washer

Load dry items loosely, no higher than the top row of holes in the washer tub. When loading wet items make sure you set the load/water level high enough to allow the items to move freely. Water level should just cover the clothes. To add items after washer has started, push in Cycle knob and submerge additional items next to the agitator. Close the lid and pull Cycle knob out to restart.

Do not wrap large items like sheets around the agitator.

Do not wash fabrics containing flammable materials (waxes, cleaning fluids, etc.).

Washer will not start with the lid up.

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Loading and using the washer.

Care and Cleaning of the Washer

Wash Basket: Leave the lid open after washing to allow moisture to evaporate. If you want to clean the basket use a clean soft cloth dampened with liquid detergent, then rinse. (Do not use harsh or gritty cleaners.)

Fill Hoses: Hoses connecting washer to faucet should be replaced every 5 years.

Lint Filter: It is self-cleaning, requires no maintenance, and is located under the agitator.

Exterior: Immediately wipe off any spills. Wipe with damp cloth.

Try not to hit surface with sharp objects.

Moving and Storage: Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather. In the United States call the GE Answer Center®, 800.626.2000 for information on how to keep the tub stationary when moving the washer. In Canada write to Manager, Consumer Relations, Camco Inc., 1 Factory Lane, Suite 310, Moncton, N.B. E1C 9M3.

Long Vacations: Be sure water supply is shut off at faucets. Drain all water from hoses if weather will be below freezing.

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Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem		Possible Causes	What To Do
Washer won’t operate		Washer is unplugged	• Make sure cord is plugged
			securely into a working
			outlet.
		Water supply is turned off	• Turn both hot and cold
			faucets fully on.
		Controls are not set	• Check controls and
		properly	make sure Cycle knob is
			pulled out to ON position.
		Lid is open	• Close lid and pull Cycle
			knob out to ON position.
		Circuit breaker/fuse is	• Check house circuit
		tripped/blown	breakers /fuses. Replace
			fuses or reset breaker.
			Washer should have
			separate outlet.
Water temperature		Control is not set properly	• Check water temperature
is incorrect			control and adjust.
		Water supply is turned off	• Turn both hot and cold
		or improperly connected	faucets fully on and make
			sure hoses are connected
			to correct faucets.
		Water valve screens are	• Turn off the water source
		stopped up	and remove the water
			connection hoses from
			the upper back of the
			washer. Use a brush or
			toothpick to clean the
			screens in the machine.
			Reconnect the hoses and
			turn the water back on.
		House water heater is	• Make sure house water
		not set properly	heater is delivering water
			at 120°F.–140°F.
			(48°C.–60°C.).

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Before you call for service…

Troubleshooting Tips

Problem		Possible Causes	What To Do
Water won’t drain		Drain hose is kinked or	• Straighten drain hose and
		improperly connected	make sure washer is not
			sitting on it.
			• Top of drain outlet should
			be less than 8 ft. above
			floor.
Water leaks		Fill hoses or drain hose is	• Make sure hose
		improperly connected	connections are tight at
			faucets and make sure end
			of drain hose is correctly
			inserted in and secured to
			drain facility.
		Household drain may	• Check household
		be clogged	plumbing. You may need
			to call a plumber.

Constant water pressure to the fill hoses at the water source

•Tighten hoses at the faucets and turn the water off after each use.

•Check condition of the fill hoses; they may need replacement after 5 years.

Washer is noisy	Washer is uneven	• Make sure washer is level
		and firm to the floor.
	Washer load is	• Push the Cycle knob in to
	unbalanced	stop the washer, open the
		lid and redistribute the
		load evenly. Close the lid
		and restart.
Washer pauses in cycle	The washer normally pauses
	between washing steps
Clothes too wet	Incorrect cycle selected	• Make sure the cycle
		selected matches the load
		you are washing.

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Problem		Possible Causes	What To Do
Lint or residue on clothes		Incorrect sorting	• Separate lint producers
			from lint collectors.
		Washing too long	• Wash small loads for a
			shorter time than larger
			loads.
		Detergent not dissolving	• Add detergent as wash
			basket fills with water,
			before you load clothes.
			• Try a liquid detergent.
			• Use warmer water
			temperature.
		Overloading	• Load clothes no higher
			than the top row of holes
			in the washer tub.
			• Make sure load size
			selector matches clothes
			load size.
		Incorrect use of fabric	• Check fabric softener
		softener	package for instructions
			and follow directions for
			using dispenser.
Colored spots		Incorrect use of fabric	• Check fabric softener
		softener	package for instructions
			and follow directions for
			using dispenser.
			• Pretreat stain and rewash.
		Dye transfer	• Sort whites or lightly
			colored items from dark
			colors.

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Before you call for service…

Troubleshooting Tips

Problem		Possible Causes	What To Do
Wrinkling		Improper sorting	• Avoid mixing heavy items
			(like work clothes) with
			light items (like blouses).
			• Try a fabric softener.
		Overloading or	• Load your washer so
		incorrect water level	clothes have enough room
			to move freely.
		Incorrect wash and	• Match Cycle selection to
		dry cycles	the type of fabric you are
			washing (especially for easy
			care loads).
		Repeated washing in	• Wash in warm or cold water
		water that is too hot	with plenty of detergent.
Too many suds		Type of detergent	• Switch to a lower sudsing
			detergent brand and
			follow instructions on
			package.
		Very soft water	• Try less detergent.
Snags, holes, tears, rips		Pins, snaps, hooks, sharp	• Fasten snaps, hooks,
or excessive wear		buttons, belt buckles	buttons, and zippers.
		zippers, and sharp objects	• Remove loose items like
		left in pockets	pins, objects in pockets
			and sharp buttons.
			• Turn knits (which snag
			easily) inside out.
		Undiluted chlorine bleach	• Check bleach package
			instructions for proper
			amount.
			• Never add undiluted
			bleach to wash or allow
			clothes to come in contact
			with undiluted bleach.
		Chemicals like hair bleach	• Rinse items that may have
		or dye, permanent wave	chemicals on them before
		solution	washing.

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Problem		Possible Causes	What To Do
Pilling		Result of normal wear on	• While this is not caused by
		poly-cotton blends and	the washer, you can slow
		fuzzy fabrics	the pilling process by
			washing garments inside
			out.
Grayed or yellowed		Not enough detergent	• Use more detergent
clothes			(especially with larger
			loads).
		Hard water	• Use a water conditioner
			like Calgon brand or install
			a water softener.
		Water is not hot enough	• Make sure water heater is
			delivering water at
			120°F.–140°F.
			(48°C.–60°C.).
		Washer is overloaded	• Select load size to match
			clothes load.
		Detergent is not	• Add detergent as wash
		dissolving	basket fills with water
			before you load clothes.
		Dye transfer	• Sort clothes by color. If
			fabric label states wash
			separately, unstable dyes
			may be indicated.

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GE Washer Warranty (For customers in the United States)

All warranty service provided by our Factory Service Centers, or an authorized Customer Care® technician. For service, call 800-GE-CARES. Warranty may vary in Canada. See your approved Profile dealer for details.

For The Period Of:		GE Will Replace, At No Charge To You:
One Year		Any part of the washer which fails due to a defect
From the date of the		in materials or workmanship. During this full one-year
original purchase		warranty, GE will also provide, free of charge, all labor
		and in-home service to replace the defective part.
Two Years		Any part of the washer which fails due to a defect
From the date of the		in materials or workmanship. During this two-year
original purchase		limited warranty, you will be responsible for any labor
		or in-home service costs.
Five Years		The suspension rod and spring assembly, if any of these
From the date of the		parts should fail due to a defect in materials or
original purchase		workmanship. GE will also replace the washer lid or
		cover, if they should rust under normal operating
		conditions. During this five-year limited warranty,
		you will be responsible for any labor or in-home
		service costs.
Ten Years		The transmission and washer tub, if any of these parts
From the date of the		should fail due to a defect in materials or workmanship.
original purchase		During this ten-year limited warranty, you will be
		responsible for any labor or in-home service costs.
Lifetime		The washer basket, if it should fail due to a defect in
From the date of the		materials or workmanship. During this lifetime
original purchase		limited warranty, you will be responsible for any labor
		or in-home service costs.
What GE Will Not Cover:
■ Service trips to your home to teach you			■ Replacement of house fuses or
how to use the product.			resetting of circuit breakers.
■ Improper installation.			■ Damage to the product caused by
■ Failure of the product if it is			accident, fire, floods or acts of God.
abused, misused, or used for other			■ Incidental or consequential damage to
than the intended purpose or used			personal property caused by possible
commercially.			defects with this appliance.

This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.

20	Warrantor: General Electric Company. Louisville, KY 40225

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