GE WPSE7003, WPSE7002 Owner’s Manual

GE Appliances

175D1807P313 49-90047-2 7-00 JR

www.geappliances.com

Washers

WPSE7003 WPSE7002

Owner’s Manual

Safety Information

Proper Installation . . . . . . . . . . . . . .3

Water Heater Safety . . . . . . . . . . . . .3

When Not in Use . . . . . . . . . . . . . . .3

When Using the Washer . . . . . . . . .3

Your Laundry Area . . . . . . . . . . . . .3

Operating Instructions

Clothes care cycles . . . . . . . . . . . .6, 7

Controls . . . . . . . . . . . . . . . . . . . . . .4

Controls features . . . . . . . . . . . . . . .8

Cycle options . . . . . . . . . . . . . . . . . .9

Cycle status . . . . . . . . . . . . . . . . . . . .9

Loading and Using

the Washer . . . . . . . . . . . . . . . .11, 12

One Touch Cycles . . . . . . . . . . . .4, 5

Washer Features . . . . . . . . . . . .6–10

Troubleshooting Tips . . . . .13–16

Customer Service

GE Answer Center®

800 Number . . . . . . . .2, Back Cover

Product Registration . . . . . . . .17, 18

Service Telephone

Numbers . . . . . . . . . . .2, Back Cover

Warranty . . . . . . . . . . . . . . . . . . . . .19

Profile Performance

Manuel d’utilisation

Manual del propietario

La section française commence à la page 21

Laveuses

Profile Performance

Lavadoras

Profile Performance

La sección en español empieza en la página 38

A Service Partnership.

FOR YOUR RECORDS

Write the model and serial numbers here:

You can find them in the upper right corner on the back of your washer.

IMPORTANT!

Fill out the Consumer Product Registration Card.

Two easy ways to register your appliance!

■ Through the internet at www.geappliances.com

■ Complete and mail the enclosed Product Registration Card

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips

Inside you will find many helpful hints on how to use and maintain your washer properly. Just a little preventive care on your part can save you a great deal of time and money over the life of your washer.

READ THIS MANUAL

IF YOU NEED SERVICE

You’ll find many answers to common problems in the

Before You Call For Service

section.

If you review our chart of

Troubleshooting Tips

first, you may not need to call for service at all.

If you do need service, you can relax knowing help is only a phone call away. A list of toll-free customer service numbers is included in the back section.

Visit our Website at

www.geappliances.com

■ Install or store where it will not be exposed to

temperatures below freezing or exposed to the weather.

■ Remove the colored protective film from the

control panel.

■ Properly ground washer to conform with all

governing codes and ordinances. Follow details in Installation Instructions.

IMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING.

WARNING!

For your safety, the information in this manual must be followed to minimize the risk of fire or explosion, electric shock, or to prevent property damage, personal injury, or loss of life.

WATER HEATER SAFETY

Under certain conditions hydrogen gas may be produced in a water heater that has not been used for two weeks or more. Hydrogen gas can be explosive under these circumstances.

If the hot water has not been used for two weeks or more, prevent the possibility of damage or injury by turning on all hot water faucets and allowing them to run for several minutes. Do this before using any electrical appliance which is connected to the hot water system. This simple procedure will allow any built-up hydrogen gas to escape. Since the gas is flammable, do not smoke or use an open flame or appliance during this process.

PROPER INSTALLATION

This washer must be properly installed and located in accordance with the Installation Instructions before it is used. If you did not receive an Installation Instructions sheet, you can receive one by visiting our Website at:

www.geappliances.com

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

■ Keep the area underneath and around your

appliances free of combustible materials such as lint, paper, rags, chemicals, etc.

■ Close supervision is necessary if this appliance is used

by or near children. Do not allow children to play on, with, or inside this or any other appliance.

YOUR LAUNDRY AREA

■ Never reach into washer while it is moving. Wait

until the machine has completely stopped before opening the lid.

■ Do not mix chlorine bleach with ammonia or acids

such as vinegar and/or rust remover. Mixing different chemicals can produce a toxic gas which may cause death.

■ Do not wash or dry articles that have been cleaned in,

washed in, soaked in, or spotted with combustible or explosive substances (such as wax, oil, paint, gasoline, degreasers, dry-cleaning solvents, kerosene, etc.) which may ignite or explode. Do not add these substances to the wash water. Do not use or place these substances around your washer or dryer during operation.

■

The laundry process can reduce the flame retardancy of fabrics. To avoid such a result, carefully follow the garment manufacturer’s wash and care instructions.

■ To minimize the possibility of electric shock, unplug

this appliance from the power supply or disconnect the washer at the household distribution panel by removing the fuse or switching off the circuit breaker before attempting any maintenance or cleaning.

NOTE:

Pressing PAUSE or STOP/CANCEL does

NOT

disconnect the appliance from the power supply.

■ Never attempt to operate this appliance if it is damaged,

malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.

WHEN USING THE WASHER

■ Turn off water faucets to relieve pressure on hoses

and valves and to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; they should be replaced after 5 years.

■ Before discarding a washer, or removing it from

service, remove the washer lid to prevent children from hiding inside.

■ Do not attempt to repair or replace any part of this

appliance unless specifically recommended in this Owner’s Manual, or in published user-repair instructions that you understand and have the skills to carry out.

■ Do not tamper with controls.

WHEN NOT IN USE

READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY.

SAVE THESE INSTRUCTIONS

Use this appliance only for its intended purpose as described in this Owner’s Manual.

Washer control panel.

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips

You can locate your model number behind the top edge of the control panel.

Model WPSE7003

Model WPSE7002

ONE TOUCH

Quick Start Guide

WHITES

HOT

PRESOAK

QUICK

RINSE

WASHSOAK

PerfecTemp

DRAIN

& SPIN

CUSTOM CUSTOM

PRESS 3 SEC TO STORE

COLORS

WARM

DARK

COLORS

COLD

EASY CARE

PERM PRESS

HAND

WASH

SPEED

WASH

ONE TOUCH

Clothes Care Cycles

TART

PAUSE

• Add detergent

• Add diluted fabric softener

• Add clothes

• Select wash cycle

• Check load size setting

• Close lid

• Push

START

Your new washer offers the convenience of starting your wash loads with our easy

ONET

OUCH

cycles. Make one simple

selection, and your

LOAD SIZE, SOIL LEVEL, WASH/RINSE TEMPERATURE

, and

WASH/SPIN SPEED

are automatically set.

Then all you have to do is press

START

Easy ONET

OUCH

Cycles.

ONE TOUCH

WHITES

HOT

COLORS

WARM

DARK

COLORS

COLD

WHITES

HOT

COLORS

WARM

DARK

COLORS

COLD

Clothes Care Cycles

EASY CARE

PERM PRESS

HAND

WASH

SPEED

WASH

PerfecTemp

ONE TOUCH

Clothes Care Cycles

EASY CARE

PERM PRESS

HAND

WASH

SPEED

WASH

PerfecTemp

PRESOAK

QUICK

DRAIN

RINSE

& SPIN

CUSTOM CUSTOM

PRESS 3 SEC TO STORE

PRESOAK

QUICK

DRAIN

RINSE

& SPIN

LOAD

SIZE

SUPER

LARGE

YCLE STATUS

NORMAL

YCLE STATUS

NORMAL

MEDIUM

SMALL LIGHT

LOAD

SIZE

SUPER

LARGE

MEDIUM

SMALL LIGHT

SOIL

LEVEL

STAIN

WASH

HEAVY

SOIL

LEVEL

EXTRA HEAVY

HEAVY

TEMP

WASH/RINSE

HOT

COLD

WARM WARM

WARM

COLD

COLD COLD

TEMP

WASH/RINSE

HOT

COLD

WARM WARM

WARM

COLD

COLD COLD

SPEED

WASH/SPIN

NORMAL

FAST

NORMAL

SLOW

GENTLE

FAST

GENTLE

SLOW

SPEED

WASH/SPIN

NORMAL

FAST

NORMAL

SLOW

GENTLE

FAST

GENTLE

SLOW

OPTIONS

BEEPER

2ND

RINSE

EXTEND

SPIN

DELAY

1-8 Hrs.

FINAL SPINAUTO BALANCE2ND RINSERINSEWASHSOAK

OPTIONS

BEEPER

2ND

RINSE

EXTEND

SPIN

FINAL SPINAUTO BALANCE2ND RINSERINSEWASHSOAK

TART

PAUSE

TOP

CANCEL

EST. TIME REMAINING

TART

PAUSE

TOP

CANCEL

EST. TIME REMAINING

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

PRESS... AUTOMATICALLY SELECTS... THEN PRESS...

You can change any of the automatic settings simply by pressing the desired pads.

ONET

OUCH

selections.

Changing the automatic settings.

For heavy to lightly soiled cottons, household linens, work and play clothes.

For non-colorfast cottons and blends, and items that are labeled cold wash by the fabric manufacturer.

For knits, wrinkle-free and permanent press items.

For lingerie and items labeled hand-washable with light soils. Provides periods of agitation and soak during wash and rinse.

For lightly soiled items that are needed in a hurry. Cycle time is approximately 15 minutes, depending on your household water pressure.

LOAD

SIZE

WHITES

HOT

COLORS

WARM

DARK

LARGE

SOIL

LEVEL

NORMAL

COLORS

COLD

TEMP

WASH/RINSE

HOT

COLD

WARM

COLD

COLD COLD

SPEED

WASH/SPIN

NORMAL

FAST

NORMAL

FAST

NORMAL

FAST

TART

PAUSE

TART

PAUSE

TART

PAUSE

EASY CARE

PERM PRESS

HAND

WASH

SPEED

MEDIUM

SMALL

NORMAL

LIGHT

WASH

WARM

COLD

COLD COLD

WARM WARM

GENTLE

FAST

GENTLE

SLOW

NORMAL

FAST

TART

PAUSE

TART

PAUSE

TART

PAUSE

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips

About Clothes Care Cycles.

PRESOAK

To presoak a load and go straight into a wash cycle:

Select your wash cycle, press the

PRESOAK

pad, then press the

START/PAUSE

pad.

■ Starts with three minutes of agitation, then 12 minutes of soaking, followed by the

selected wash cycle.

■ Uses the speed and water temperature of your selected wash cycle.

To presoak a load for more than 12 minutes:

Press the

PRESOAK

pad. The washer will fill and these automatic settings are selected:

■ Three minutes of agitation is followed by up to 24 hours of soaking.

■ To soak less than 24 hours, press the

DRAIN & SPIN

pad or choose a wash cycle.

PRESOAK

QUICK RINSE

Use this feature to quickly rinse chlorine, perspiration, stains, etc. out of clothes.

■ The washer fills with water, agitates for three minutes, drains and spins.

QUICK

RINSE

Automatic QUICK RINSE settings:

STAIN WASH (on some models)

For heavily soiled or stained items. Adds an extra agitation and soak at the beginning of the wash cycle.

SOIL

LEVEL

STAIN

WASH

LOAD

SIZE

LARGE

TEMP

WASH/RINSE

WARM WARM

SPEED

WASH/SPIN

NORMAL

FAST

LOAD

SIZE

MEDIUM

TEMP

WASH/RINSE

COLD COLD

SPEED

WASH/SPIN

GENTLE

FAST

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

CUSTOM 1 and CUSTOM 2 (on some models)

Set up your favorite combination of settings and save them here for one-touch recall. These custom settings cannot be set while a cycle is in progress.

To store a custom combination of settings:

1. Select a

ONET

OUCH

setting.

2. Change

LOAD SIZE, SOIL LEVEL, TEMPERATURE, orSPEED

to fit your needs.

3. Select any

OPTIONS

you want.

4. Press and hold the

CUSTOM 1

CUSTOM 2

pad until the washer beeps to store

your selection.

To recall your stored combination:

Press the

CUSTOM 1

CUSTOM 2

pad, then press

START/PAUSE

NOTE: DELAY 1-8 HRS.

cannot be used in

CUSTOM 1

and

CUSTOM 2

settings.

To reprogram the custom settings:

Repeat steps 1–4 above.

CUSTOM CUSTOM

PRESS 3 SEC TO STORE

DRAIN

& SPIN

DRAIN & SPIN

any cycle at any time.

Automatic DRAIN & SPIN setting:

SPEED

WASH/SPIN

GENTLE

FAST

Operating Instructions

Safety Instructions

Customer Service

Troubleshooting Tips

About controls features.

START/PAUSE

■ After you have selected a new cycle, press once to start the cycle.

■ Press twice to select the last cycle used and start the washer.

■ If the washer is running, press once to interrupt the cycle; press again to continue

the cycle.

TART

PAUSE

STOP/CANCEL

This pad should

not

be used to interrupt or pause a cycle.

Pressing this pad will cancel the current settings and the settings will be lost.

TOP

CANCEL

Estimated Time Remaining

■ Displays the approximate time remaining until the end of the cycle.

■ If the estimated time remaining is more than 60 minutes, “1H” will flash in the

display, followed by the additional remaining minutes. When the time remaining is less than 60 minutes, the timer will count down.

■ Cycle time is affected by how long it takes the washer to fill. This depends on the

water pressure in your home. The “smart” timer “learns” the amount of time it takes to fill your washer and adjusts the total time accordingly.

NOTE:

PRESOAK

is selected and a follow up wash cycle is not chosen, two dashes

will come up in the display.

ST. TIME REMAINING

Spot Spray

When you open the washer lid and press the

SPOT SPRAY

button, you will see a short stream

of cold water.

Open the washer lid.

Press the

SPOT SPRAY

button. (You will see a short stream of water.)

Dampen your soiled garment with the

SPOT SPRAY

option and rub your favorite

pretreatment product into soiled area.

NOTE:

The

SPOT SPRAY

option will not work if

■

the washer lid is down

■

the washer tub is filling

■

the water has already reached the level you selected.

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

About cycle options.

BEEPER

Alerts you when the cycle is complete. You can turn off the end-of-cycle beeper by pressing this pad.

BEEPER

2ND RINSE

Adds a second rinse to any cycle.

2ND

RINSE

EXTEND SPIN

Extends the last spin of a wash cycle. This will extract more water from your clothes. Clothes will be drier when you use this option.

EXTEND

SPIN

DELAY 1-8 HOURS (on some models)

Use to delay the start of your washer for 1 to 8 hours. First choose your wash cycle and any options. Then press this pad for the number of hours you want to delay the cycle. Press the

START/PAUSE

pad to start the countdown.

The countdown time will be shown in the

Est. Time Remaining

display.

DELAY

1-8 Hrs.

Auto Balance

The washer is sensing load distribution for an even spin.

PerfecTemp

About cycle status.

These cycle status indicator lights display what part of the cycle the washer is in.

PerfecTemp

senses the incoming water temperature and adjusts the temperature of the

fill water.

The lid must be closed for

PerfecTemp

to work.

If your water is too cold, detergent will not dissolve effectively and clothes may not get clean. If the water is too hot, fabrics could be damaged.

PerfecTemp

adjusts these water temperature extremes for better washing performance.

You may hear the water valves turning off and on while the water temperature is being adjusted. This is normal.

AUTO BALANCE

PerfecTemp

FINAL SPINAUTO BALANCE2ND RINSERINSEWASHSOAK

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips

About washer features.

The Agitator Cap or Fabric Softener Dispenser

The agitator cap

fits into the top of the agitator. If it accidentally comes off, simply put it back on.

The fabric softener dispenser

automatically releases liquid fabric softener at the proper time during the cycle.

Do not stop the washer during the first spin. This will cause the dispenser to empty too soon.

To use, follow these steps:

Make sure dispenser is securely attached to agitator.

Use only liquid fabric softener. Pour into dispenser, using amount recommended on package.

Never pour fabric softener directly on clothes. It may stain them.

Add water to dispenser until it reaches the maximum fill line.

Do not pour anything into the agitator if the agitator cap or dispenser is removed.

Cleaning the Fabric Softener Dispenser

Remove the dispenser from the top of the agitator.

Separate the dispenser cup from the cover by grasping the top and pushing down on the inside of the cup with your fingers. Dispenser cup will pop free from the cover.

To clean the dispenser, soak both the dispenser cup and the dispenser cover in the following solution:

■

1 US gallon (3.8 liters) warm water

■

1/4 cup (60 ml) heavy duty liquid detergent

■

1 cup (240 ml) bleach

If necessary, loosen build-up with a clean, soft cloth after soaking. Do not use a stiff brush; you may roughen the surface of the dispenser.

Rinse and reassemble dispenser. Place dispenser back on the agitator.

Separate for cleaning.

Liquid Bleach Dispenser

The dispenser dilutes liquid chlorine bleach before it reaches into your wash load.

Check clothing care labels for special instructions.

Measure liquid bleach carefully, following instructions on the bottle.

■

Never pour undiluted liquid chlorine bleach directly onto clothes or into the wash basket.

■

Do not pour powdered bleach into bleach dispenser.

Before starting the washer, pour measured amount of bleach directly into bleach dispenser. Avoid splashing or over-filling dispenser. If you prefer to use powdered bleach, add it into the wash basket with your detergent.

■

Do not mix chlorine bleach with ammonia or acids such as vinegar and/or rust remover. Mixing can produce a toxic gas which may cause death.

Loading and using the washer.

Always follow fabric manufacturer’s care label when laundering.

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

Sorting Wash Loads

Proper Use of Detergent

Using too much detergent is a common cause of laundry problems. Today’s detergents are formulated to be effective without highly visible sudsing. Be sure to carefully read and follow manufacturer’s recommendations for how much detergent to use in your wash.

You can use less detergent if you have soft water, a smaller load, or a lightly soiled load.

Loading the Washer

Load dry items loosely, no higher than the top row of holes in the washer basket. When loading wet items make sure you set the load/water level high enough to allow the items to move freely. Water level should just cover the clothes. To add items after washer has started, lift the lid and submerge additional items next to the agitator.

■

Do not wrap long items like sheets or pants around the agitator.

■

Do not wash fabrics containing flammable materials (waxes, cleaning fluids, etc.).

■

Agitation will not start with the lid up.

Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates), and whether the fabric produces lint (terry cloth, chenille), or collects lint (velveteen, corduroy).

Loading and using the washer.

Always follow fabric manufacturer’s care label when laundering.

Fabric Care Labels

Machine wash cycle

Normal

Permanent Press/

wrinkle resistant

Gentle/

delicate

Hand wash

Do not wash Do not wring

Water temperature

Hot

(50°C/120°F)

Warm

(40°C/105°F)

Cold/cool

(30°C/85°F)

Tumble dry

Dry

Normal

Permanent Press/

wrinkle resistant

Gentle/

delicate

Do not tumble dry

Do not dry

(used with

do not wash)

Heat setting

High

Medium

Low

No heat/air

Special instructions

Line dry/

hang to dry

Drip dry

Dry flat

In the shade

Bleach symbols

Any bleach

(when needed)

Only non-chlorine bleach

(when needed)

Do not bleach

Below are fabric care label “symbols” that affect the clothing you will be laundering.

WASH LABELS

DRY LABELS

BLEACH LABELS

Care and Cleaning of the Washer

Wash Basket:

Leave the lid open after washing to allow moisture to evaporate. If you want to clean the basket use a clean soft cloth dampened with liquid detergent, then rinse. (Do not use harsh or gritty cleaners.)

Fill Hoses:

Hoses connecting washer to faucet should

be replaced every 5 years.

Lint Filter:

The lint filter is located under the agitator.

It is self-cleaning and requires no maintenance.

Exterior:

Immediately wipe off any spills. Wipe with

damp cloth. Try not to hit surface with sharp objects.

Moving and Storage:

Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather. In the

United States

call the GE Answer

Center®, 800.626.2000 for information on how to keep the tub stationary when moving the washer. In

Canada

write to Manager, Consumer Relations, Camco Inc., 1 Factory Lane, Suite 310, Moncton, N.B. E1C 9M3.

Long Vacations:

Be sure water supply is shut off at faucets. Drain all water from hoses if weather will be below freezing.

Operating Instructions Safety Instructions

Customer Service

Troubleshooting Tips

Before you call for service…

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service.

PERFECTEMP Possible Causes What To Do

PerfecTemp wash

The washer is in a cold rinse cycle • This is normal. The

PerfecTemp

feature is designed not

temperature is incorrect

to activate during a cold rinse cycle so that the coldest water available is used.

(Review PerfecTemp

All the water in the water heater • Wait until the water in the water heater is heated to the

in the About washer

has been used correct temperature.

features section)

PERFORMANCE Possible Causes What To Do

Clothes too wet

Incorrect spin speed • Make sure the spin cycle selected matches the load you selected are washing. Some fabrics will feel wetter when rinsed

with cold water.

Colored spots

Incorrect use of fabric • Check fabric softener package for instructions and follow softener directions for using dispenser.

• Pretreat stain and rewash.

Dye transfer • Sort whites or lightly colored items from dark colors.

Grayed or yellowed

Not enough detergent • Use more detergent (especially with larger loads)

Be sure to follow detergent manufacturer’s directions.

Hard water • Use a water conditioner like Calgon brand or install

a water softener.

Water is not hot enough • Make sure water heater is delivering water at

120°F.–140°F. (48°C.–60°C.).

Washer is overloaded • Select load size to match clothes load.

Detergent is not • Add detergent as wash basket fills with water before dissolving you load clothes.

Dye transfer • Sort clothes by color. If fabric label states

wash separately,

unstable dyes may be indicated.

Lint or residue on

Clothes are air or line dried • If you do not dry your clothes with a clothes dryer, your

clothes

clothes may retain more lint.

Incorrect sorting • Separate lint producers from lint collectors.

Washing too long • Wash small loads for a shorter time than larger loads.

Detergent not dissolving • Add detergent as wash basket fills with water, before you

load clothes.

• Try a liquid detergent.

• Use warmer water temperature.

Overloading • Load clothes no higher than the top row of holes in the

washer tub.

• Make sure load size selected matches clothes load size.

Incorrect use of fabric softener • Check fabric softener package for instructions and follow

directions for using dispenser.

clothes

Before you call for service…

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips

PERFORMANCE (cont.) Possible Causes What To Do

Pilling

Result of normal wear on • While this is not caused by the washer, you can slow the poly-cotton blends and pilling process by washing garments inside out. fuzzy fabrics

Snags, holes, tears, rips

Pins, snaps, hooks, sharp • Fasten snaps, hooks, buttons, and zippers.

or excessive wear

buttons, belt buckles,

• Remove loose items like pins, objects in pockets

zippers, and sharp objects

and sharp buttons.

left in pockets

• Turn knits (which snag easily) inside out.

Undiluted chlorine bleach • Check bleach package instructions for proper amount.

• Never add undiluted bleach to wash or allow clothes

to come in contact with undiluted bleach.

Chemicals like hair bleach • Rinse items that may have chemicals on them before or dye, permanent wave washing. solution

Wrinkling

Improper sorting • Avoid mixing heavy items (like work clothes) with

light items (like blouses).

• Try a fabric softener.

Overloading or • Load your washer so clothes have enough room incorrect water level to move freely.

Incorrect wash and • Match Cycle selection to the type of fabric you are dry cycles washing (especially for easy care loads).

Repeated washing in • Wash in warm or cold water. water that is too hot

OPERATION Possible Causes What To Do

Washer pauses in cycle

The

HAND WASH

cycle was chosen • This is normal. The

HAND WASH

cycle has a short soak

period.

Washer won’t operate

Washer is unplugged • Make sure cord is plugged securely into a working outlet.

Water supply is turned off • Turn both hot and cold faucets fully on.

Controls are not set properly • Check controls.

Lid is open • Close lid.

Circuit breaker/fuse is • Check house circuit breakers/fuses. Replace fuses or tripped/blown reset breaker. Washer should have separate outlet.

Electronics need to be reset • Unplug washer, wait 2 minutes, plug back in, and press

START.

START was not pressed • Press START.

Extremely low water pressure • Press START again.

Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions

WATER Possible Causes What To Do

Too many suds

Type of detergent • Switch to a lower sudsing detergent brand and follow

instructions on package.

Very soft water • Try less detergent.

Too much detergent • Measure your detergent carefully. Use less soap if you

have soft water, a smaller load, or a lightly soiled load.

Water leaks

Fill hoses or drain hose is • Make sure hose connections are tight at faucets improperly connected and at washer.

• Make sure end of drain hose is properly connected

to washer and correctly inserted in and secured to drain facility.

Household drain may • Check household plumbing. You may need to call a be clogged plumber.

Constant water pressure • Tighten hoses at the faucets and turn the water off after to the fill hoses at the each use. water source

• Check condition of the fill hoses; they should be

replaced after 5 years.

Using too much detergent • Use less detergent. Use less soap if you have soft water, a in washer smaller load, or a lightly soiled load.

Water temperature

Control is not set properly • Check water temperature control and adjust.

is incorrect

Water supply is turned off • Turn both hot and cold faucets fully on and make sure or improperly connected hoses are connected to correct faucets.

Water valve screens are •

Turn off the water source and disconnect water fill

stopped up

hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on.

House water heater is • Make sure house water heater is delivering water not set properly at 120°F.–140°F.(48°C.–60°C.).

PerfecTemp

feature was • The lid must be closed for

PerfecTemp

to work.

not activated

Water pumped out

Lid lifted or cycle was put in • Reset cycle.

before cycle is

pause for over 24 hours

complete

Water won’t drain

Drain hose is kinked or • Straighten drain hose and make sure washer is not sitting improperly connected on it.

• Top of drain outlet should be less than 8 ft (2.5 m)

above floor.

Water spraying during

Washer in spin cycle • Spray rinse during a spin cycle is normal.

spin cycle

Washer did not fill to

Extremely low water pressure • Press the START button again.

Inlet hoses are kinked • Straighten hoses.

Water valve screens are •

Turn off the water source and disconnect water fill

stopped up

hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on.

Water fills and drains

Drain stand pipe is too low • Drain stand pipe must be above 30″.

at the same time

chosen level (PerfecTemp and START/PAUSE lights are flashing)

Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips

OTHER Possible Causes What To Do

Labels on the exterior

Occasionally the adhesive • Use a hair dryer set at the lowest heat setting, directing

of the washer will not

used on the labels does the air at the label for a short amount of time. This will

peel off cleanly

not release cleanly release the adhesive easily, without damaging the surface

of the washer.

NOISE Possible Causes What To Do

Washer is noisy

Washer is uneven • To level the front of the washer, adjust the front leveling

legs by rotating the individual leg in the proper direction for up or down. To level back of washer, lift back of

machine 4″(11 cm) and set down.

Washer load is • Press PAUSE to stop the washer, open the lid and unbalanced redistribute the load evenly. Close the lid and press

START.

Shipping rod is still assembled • To remove shipping rod from washer, pull yellow tag and in unit attached rod from the bottom right hand side of washer.

Washer is sitting too close • Pull washer away from the wall; about 4″(11 cm)

to wall (causes knocking is needed. during cycle)

PerfecTemp

feature • This is normal.

PerfecTemp

turns water valves off and on

is being used to adjust water temperature.

Before you call for service…

General Electric Company

Warranty Registration Department P.O. Box 32150 Louisville, KY 40232-2150

GE Service Protection Plus

™

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™

—comprehensive protection on all your appliances—

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Please place in envelope and mail to:

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