GE WHSB9000B Series, WNSB9100B Series, WPSB9080B Series, WPSB9120B Series Technical Service Manual

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Page 1

GE Consumer Home Services Training

TECHNICAL SERVICE GUIDE

Variable Speed Washer

MODEL SERIES:

WHSB9000B WNSB9100B WPSB9080B WPSB9120B

GEA01201

PUB # 31-9086-1 09/01

Page 2

IMPORTANT SAFETY NOTICE

The information in this service guide is intended for use by individuals possessing adequate backgrounds of electrical, electronic, and mechanical experience. Any attempt to repair a major appliance may result in personal injury and property damage. The manufacturer or seller cannot be responsible for the interpretation of this information, nor can it assume any liability in connection with its use.

WARNING

To avoid personal injury, disconnect power before servicing this product. If electrical power is required for diagnosis or test purposes, disconnect the power immediately after performing the necessary checks.

RECONNECT ALL GROUNDING DEVICES

If grounding wires, screws, straps, clips, nuts, or washers used to complete a path to ground are removed for service, they must be returned to their original position and properly fastened.

GE Consumer Home Services Training

Technical Service Guide

Page 3

T able of Contents

Nomenclature ..................................................................................................3

Serial Number..................................................................................................3

Cycle Chart ......................................................................................................4

Control Panel Features....................................................................................5

Washer Control Panels .............................................................................. 5

One Touch Selections ...............................................................................6

Clothes Care Cycles ..................................................................................7

Control Features ........................................................................................8

Cycle Options ............................................................................................9

Cycle Status...............................................................................................9

Normal Operating Sounds ...............................................................................10

Component Locator Views ...............................................................................12

Washer Components........................................................................................13

Control Panel.............................................................................................13

Electronic Control Board ...........................................................................13

Control Filter ............................................................................................. 14

Front Panel ................................................................................................14

Cover/Lid Assembly ...................................................................................14

Legs........................................................................................................... 15

Agitator ...................................................................................................... 15

Water V alve/Automatic T emperature Control..............................................15

Water Level Switch .................................................................................... 16

Water Level (Load Size) Diagnostic ...........................................................17

Lid Swi tch .................................................................................................. 17

Lid Switch Diagnostic ................................................................................ 18

Inverter...................................................................................................... 18

Choke ........................................................................................................18

Motor .........................................................................................................19

Motor Tachogenerator Test .......................................................................19

Drive Belt ..................................................................................................20

Drain Pump ................................................................................................20

Suspension................................................................................................21

Spin Basket ............................................................................................... 21

Tub With Motor and Tr ansmission..............................................................22

Transmission ............................................................................................. 23

Schematic 24....................................................................................................24

Field Service Mode and Error Codes .............................................................. 25

Motor Does Not Operate Diagnostic................................................................28

Problem Chart.................................................................................................. 30

– 1 –

Page 4

T able of Contents (cont.)

Troubleshooting Guide .................................................................................31

Review ..........................................................................................................36

Warranty ........................................................................................................37

– 2 –

Page 5

Nomenclature

W H S B 9 0 0 0 B W W

GE Washer

Feature Pack

Common Brand Features

Exceptions:

H = Energy Star P = Profile™ N = Special

Capacity/Configuration

L = Large S = Super Capacity Plus X = Extra-Large K = Compact

Control Platform

B = Buttons (T ouch Pad)

Back Splash Color

Body Color

Model Y ear Designator

Voltage

0 = US Voltage

Number of Cycles

00 = Infinite Electronic

Number of Speed Combinations

Nomenclature

Note: Model number and serial number

are located on rear of backsplash.

• The technical sheet is located under the control panel.

Serial Number

The first two characters of the serial number identify the month and year of manufacture.

Example: AA123456S = January , 2001

A - JAN 2005 - H D - FEB 2004 - G F - MAR 2003 - F G - A PR 2002 - D H - MAY 2001 - A

GEA00518

L - JUN 2000 - Z M - JUL 1999 - V R - AUG 1998 - T S - SEP 1997 - S T - OCT 1996 - R V - NOV 1995 - M Z - DEC 1994 - L

– 3 –

The letter designating the year repeats ever y 12 years.

Example:

T - 1974 T - 1986 T - 1998

Page 6

Cycle Chart

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* Extended spin time is in addition to final spin time.

1. Stainwash: 3 min. agitation, 12 min. soak, 1 min. agitation, 14 min. soak, and then run the cycle selected at the heavy soil setting.

2. N/A

3. Soak Cycle: 3 min. agitation and then soak. Drain & spin will occur automatically 24 hours after fill. Interrupt soak using another cycle, such as drain and spin.

4. Presoak: 3 min. agitation at selected speed, 12 min. soak, and cycle selected. Presoak is selected with any other cycle after the cycle is selected.

Page 7

Washer Control Panels

Model WHSB9000B

Model WPSB9080B

Control Panel Features

Model WNSB9100B

Model WPSB9120B

– 5 –

Page 8

PRESS... AUTOMATICALLY SELECTS... THEN PRESS...

For heavy to lightly soiled cottons, household linens, work and play clothes.

For non-colorfast cottons and blends, and items that are labeled cold wash by the fabric manufacturer.

For knits, wrinkle-free and permanent press items.

For lingerie and items labeled hand-washable with light soils. Provides periods of agitation and soak during wash and rinse.

For lightly soiled items that are needed in a hurry. Cycle time is approximately 15 minutes, depending on your household water pressure.

One T ouch Selections

Model WHSB9000

– 6 –

Page 9

CUSTOM 1 and CUSTOM 2 (on some models)

Set up your favorite combination of settings and save them here for one-touch recall.

These custom settings cannot be set while a cycle is in progress.

To store a custom combination of settings:

1. Select a

ONET

OUCH

setting.

2. Change

LOAD SIZE, SOIL LEVEL, TEMPERATURE, WASH SPEED orSPIN SPEED

to fit

your needs.

3. Select any

OPTIONS

you want.

4. Press and hold the

CUSTOM 1

CUSTOM 2

pad until the washer beeps to store

your selection.

To recall your stored combination:

Press the

CUSTOM 1

CUSTOM 2

pad, then press

START

NOTE: DELAY 1-8 HRS.

cannot be used in

CUSTOM 1

and

CUSTOM 2

settings.

To reprogram the custom settings:

Repeat steps 1–4 above.

USTOMCUSTOM

PRESS 3 SEC TO STORE

RAIN

& SPIN

DRAIN & SPIN

any cycle at any time.

PRESOAK

To presoak a load and go straight into a wash cycle:

Select your wash cycle, press the

PRESOAK

pad, then press the

START

pad.

■

Starts with three minutes of agitation, then 12 minutes of soaking, followed by the selected wash cycle.

■

Uses the speed and water temperature of your selected wash cycle.

To presoak a load for more than 12 minutes:

Press the

PRESOAK

pad. The washer will fill. You may change the automatic settings

if desired.

■

Three minutes of agitation is followed by up to 24 hours of soaking.

■

To soak less than 24 hours, press the

DRAIN & SPIN

pad or choose a wash cycle.

QUICK RINSE (on some models)

Use this feature to quickly rinse chlorine, perspiration, stains, etc. out of clothes.

■

The washer fills with water, agitates for three minutes, drains and spins. You may change the automatic settings if desired.

QUICK

RINSE

STAIN WASH (on some models)

For heavily soiled or stained items. Adds an extra agitation and soak at the beginning of the wash cycle.

Appearance may vary.

Clothes Care Cycles

– 7 –

Page 10

START

■

After you have selected a new cycle, press once to start the cycle.

■

Press twice to select the last cycle used and start the washer.

■

If the washer is running, press once to interrupt the cycle; press again to continue the cycle.

STOP

This pad should

not

be used to interrupt or pause a cycle.

Pressing this pad will cancel the current settings and the settings will be lost.

Estimated Time Remaining

■

Displays the approximate time remaining until the end of the cycle.

■

If the estimated time remaining is more than 60 minutes, “1H” will flash in the display, followed by the additional remaining minutes. When the time remaining is less than 60 minutes, the timer will count down.

■

Cycle time is affected by how long it takes the washer to fill. This depends on the water pressure in your home. The “smart” timer “learns” the amount of time it takes to fill your washer and adjusts the total time accordingly.

NOTE:

PRESOAK

is selected and a follow up wash cycle is not chosen, two dashes

will come up in the display.

ST. TIME REMAINING

Control Features

Spot Spray

Provides a short spray of water to allow you to dampen clothing when you pretreat stains.

Open the washer lid.

Press the

SPOT SPRAY

button. (You will see a short stream of water.)

Dampen your soiled garment with the

SPOT SPRAY

option and rub your favorite

pretreatment product into soiled area.

NOTE:

The

SPOT SPRAY

option will not work if

■

the washer lid is down

■

the washer tub is filling

■

the water has already reached the level you selected.

The Bleach Signal is a reminder signal that can be turned on to remind you to add bleach at the proper time in the wash cycle. Adding detergent and bleach at the same time reduces the effectiveness of both the enzymes in the detergent and the chlorine in the bleach. By adding bleach later in the wash cycle, you allow the detergent’s enzymes to remove dirt and stains first, and then provide a more effective dose of liquid bleach to whiten and sanitize your clothes.

BLEACH SIGNAL (on some models)

– 8 –

Page 11

PerfecTemp Plus (on some models)

PerfecTemp Plus

senses the incoming water temperature and adjusts the temperature

of the fill water.

The lid must be closed for

PerfecTemp Plus

to work.

If your water is too cold, detergent will not dissolve effectively and clothes may not get clean. If the water is too hot, fabrics could be damaged.

PerfecTemp Plus

adjusts these water temperature extremes for better washing

performance.

You may hear the water valves turning off and on while the water temperature is being adjusted. This is normal.

SIGNAL

Alerts you when the cycle is complete.

On some models, press

SIGNAL

to turn the beeper on or off.

On some models, press

SIGNAL

to select low or high volume, or to turn the beeper off.

2ND RINSE

Adds a second rinse to any cycle.

EXTEND SPIN

Extends the last spin of a wash cycle. This will extract more water from your clothes. Clothes will be drier when you use this option.

DELAY 1-8 HOURS (on some models)

Use to delay the start of your washer for 1 to 8 hours. First choose your wash cycle and any options. Then press this pad for the number of hours you want to delay the cycle. Press the

START

pad to start the countdown.

The countdown time will be shown in the

Est. Time Remaining

display.

Cycle Options

– 9 –

Page 12

Normal Operating Sounds

The Profile washer uses an extremely quiet drive motor; therefore, normal operating sounds, not heard on previous models, may be noticed on this model. The most noticeable operating sound on this model may be from the transmission.

– 10 –

Page 13

Notes

– 11 –

Page 14

Component Locator Vie w s

Rod and Spring Assembly

Choke

Inverter

Leg and Platform Assembly

Water V alves

Motor

Transmission

(Behind Motor)

Belt

W ater T emperature Sensor

Drain Pump

Filter

Water Level Switch

– 12 –

Electronic Control Board

Spot Soak

Page 15

Remove Harness

Connections

Model Selector Harness

Remove Harness

Connections

Screws

Electronic

Control Board

GEA00373

Washer Components

Control Panel

T o place the control panel in the service position, remove 4 torx screws from the top of the backsplash and rotate the top forward.

Electronic Control Board

The electronic control board is attached to the back of the control panel.

Note: If motor does not operate, perform Motor Does Not Operate Diagnostic before replacing electronic control board.

T o remove the electronic control board:

1. Place the control panel in service position.

2. Disconnect the harness connections. Remove and retain the model selector harness plug for reassembly .

Remove 4 Screws

GEA00371

3. Remove 2 (1/4-in.) screws from the control board.

Caution: T o prevent electrostatic discharge, ground yourself to the washer cabinet or use an ESD wristband.

4. Remove the electronic control board by gently lifting from position.

Note: When reassembling, align the LEDs with the appropriate control panel indicators.

CN5

CN1

P0003552

CN7

CN4CN6

CN3

CN2

– 13 –

Page 16

Lid Switch

3 Locking Tabs

Lid Switch

3 Locking Tabs

Control Filter

The potential exists for the Profile washer to cause electronic devices and systems in the vicinity to experience disruption. To eliminate the likelihood of disruption, the unit is equipped with a conductive noise filter . Should interference with electronic items be reported, suspect a problem with the filter. The ground wire attached to the bottom of the filter must have a good connection for the filter to operate properly . Check to make certain that the ground wire is connected properly before replacing the filter .

The filter is accessed by placing the control panel in the service position.

Front Panel

The front panel is a removable, galvanized sheet metal section. The front panel is fastened at the top by 2 metal spring clips, and at the bottom by 2 metal tabs which protrude from the base of the unit into slots in the panel bottom.

Align Putty Knife

To Groove In Lid

P0003582

C H

o t

e s

r e

y c l

e s

A D

O I

E M

E E D

T I

O N

W A

S P

H I

T E

A S

H O

O R

A R

R K

E E

O R S

A S

O L

fe c

R E

O A

R T

O T

O A

U S

O L

A S

A R

G E

O W

S O A

E U I

N I

N S

& S

W A

O P

C E

A R

O R

M A

O L

N T

M A

H T

O W

& H

O U R

R I

N S

D R

S E

A U

T O

B A

N C

A L S

P IN

Y C

L E

T A

T U

Most major mechanical components can be accessed by removing the front panel.

T o remove the front panel:

1. Locate 2 spring clips between the top cover and front panel by aligning a putty knife wi th left or right edge of lid (see illustration).

2. Insert the putty knife and push forward to release clips.

3. Rotate the front panel forward and lift off the bottom tabs.

Cover/Lid Assembly

The cover/lid assembly is fastened at the front by 2 screws, on the sides by 2 metal catches, and at the back by 3 locking tabs which protrude from the bottom of the control panel.

521-01D

Bottom

Tabs

341-01D

Note: Do not allow lid to swing open when cover/ lid assembly is removed. Damage may result.

– 14 –

Page 17

T o remove the cover/lid assembly:

Lid Switch

P0003576

1. Remove the front panel.

2. Remove 2 (1/4-in.) hex screws from the front of the cabinet.

3. Reach under the lid assembly and locate the lid switch. Squeeze the lid switch latch in to release it while gently pushing the switch upward. Guide lid switch through opening.

Lid Switch

Latch

Lid Switch

521-01E

4. Pull the top cover toward you while lifting up the front edge to release the side catches and rear locking tabs. Remove the top cover .

Legs

The front legs are a screw type and are adjusted by turning the legs clockwise to decrease leg extension and counterclockwise to increase leg extension.

The rear legs should be adjusted after the front of the machine is level from side to side. T o adjust the rear legs, tilt the washer forward (pivot on front legs) about 4 to 6 inches. This action will set rear legs to correspond to the front settings. Gently set the washer back down.

Agitator

N O I

N I R

/ H

L I

M R

H C

l c

r a

C s e

t o l

E R A

Y S A

S E R P

R E P

E IT H

T O H

H S

S R O

L O

M R

A W

E E P S

S A W

K R A

R O L O

L O C

m e T c e

f r e

W O L

R A

T S

N I

M I

O C I

E E S

N I R

D L O

I P S

L A

E C N

S U

M TO

E S

R D N 2

E R

T S O T C

E S 3

S S E

N I

U T A T

A O

Lid Switch

3 Locking Tabs3 Locking Tabs

The agitator is a dual action, 2-piece, ratcheting type which sets on an air bell coupling. Remove the agitator by grasping the bottom and sharply pulling up.

T o align the agitator for reassembly , match the grooves in the air bell to the grooves inside the agitator . The fins on the outside of the agitator are aligned with the grooves on the inside of the agitator .

T o remove the air bell coupling, remove the 7/16-in. bolt and lift of f the transmission shaft.

Water V alve/Automatic T emperature Control (ATC)

The water valve is a double solenoid, 120 V AC type valve with a water temperature sensor on the outlet port. Access to the water valve and water temperature sensor is obtained by removing the control panel.

The water temperature sensor is a thermsitor with a negative temperature coefficient (as temperature rises, resistance lowers). Refer to the strip circuit or Schematic chapter for resistance values. The electronic control board uses the difference between the voltage sent to the water temperature sensor and voltage returning from the water

– 15 –

Page 18

temperature sensor to determine the temperature

Lid Switch

3 Locking Tabs

of the incoming water and make Automatic T emperature Control (A TC) decisions.

The A TC should maintain the water temperature in the tub within the ranges specified in the W ater T emperatures chart.

T o prevent sudden water temperature changes on consumer’s hands, the A TC does not function when the lid is open.

Note: During cold water fill, the hot water valve will open if the water inlet temperature is too cold.

WHITE W/RED

CN3

2 1

HOT

WHITE W/RED

BLACK

WHITE

COLD

PURPLE

WATER

TEMP

SENSOR

TAN

GEA00531

12 11

CN2

GEA01203

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B0219BSPW

Water Level Switch

Note: Also refer to Water Level (Load Size)

Diagnostic. The water level switch has two switches in one

housing and is located inside the control panel. The water level switch is connected by a hose to an air reservoir near the bottom of the outer tub. When the water level rises in the washer tub, air is trapped in the reservoir . As the water level rises, the air pressure in the reservoir increases. When 6 inches of water have accumulated in the washer tub, the appropriate pressure will be achieved and the low switch will open. The high switch will open when the water in the tub has reached its maximum level. Mid-level fills are timed, based on the amount of time it took to fill to lowest level.

Note: Before disconnecting hose from water level switch, be sure water level in machine is below bottom of wash basket. After reconnecting hose, put machine in spin for at least 1 minute before checking operation of switch.

serutarepmeTretaW

6 5

CN2

GEA01199

WATER

LEVEL

SWITCH

1612

WHITE

BLUE

ORANGE

NOTE: The switches are normally closed (with no water in tub).

Water Level Switch

Load Size Switch

Tab

T o remove water level switch:

1. Place the control panel in service position (see procedure).

2. Using a screwdriver, gently depress the tab and turn the water level switch counterclockwise to remove it from the keyhole.

– 16 –

Page 19

Water Level (Load Size) Diagnostic

T o determine if the water level sensor and electronic control board are functioning correctly, perform the following:

1. Put the washer in Field Service Mode. Refer to the Field Service Mode and Error Codes chapter .

2. Put the washer in the function Activates Dry Agitate - 30 strokes per minute (displays AL). Refer to the Field Service Mode and Error Codes chapter .

3. Press the Start pad for 2 seconds. The m otor will stop and the cold water solenoid valve will open. As the tub fills, the Load Size LEDs should illuminate. When the tub is full and the Super Load Size LED is illuminated, the washer will resume agitation.

For each load size, the water should be at the following level:

• Super - 14.0 (+/- 0.5) inches

• Large - 10.4 (+/- 0.5) inches

• Medium - 8.2 (+/- 0.5) inches

• Small - 6.1 (+/- 0.5) inches

If the Small Load Size LED does not illuminate when the water level reaches 6.1 (+/- 0.5) inches, check to see that the water level sensor is closed when the water level is below 6.1 (+/- 0.5) inches and that it is open when the water level is 6.1 (+/- 0.5) inches and above. If the water level sensor fuctions properly , replace the electronic control board.

If the Medium or Large Load Size LED does not operate when the water level reaches 8.2 (+/- 0.5) inches (Medium) or 10.4 (+/- 0.5) inches (Large), check to see that the Small Load Size LED operates normally (see above paragraph). If the Small Load Size LED operates normally , replace the electronic control board. Note: The Medium and Large Load Size water levels are timed in the electronic control board. The timing begins when the first switch of the water level sensor opens and the Small Load Size LED is illuminated.

If the Super Load Size LED does not illuminate when the water level reaches 14.0 (+/- 0.5) inches, check to see that the water level sensor is closed when the water level is below 14.0 (+/- 0.5) inches, and that it is open when the water level is 14.0 inches and above. If the water level sensor is functioning properly , replace the electronic control board.

Lid Switch

Note: Also refer to Lid Switch Diagnostic.

The lid switch is fastened to the cover/lid assembly by a single latch. It is a safety feature that prevents the machine from performing certain functions, such as agitate or spin, when the lid is open. The switch is closed by a magnet that is attached to the lid. When the lid is shut, the magnet will cause the switch to close, allowing normal functions to occur . When the lid is opened, the switch will return to the open position and will prevent certain washer functions.

Lid Switch

Latch

ORANGE

LID

SWITCH

YELLOW W/BLACK

YELLOW W/RED

Lid SwitchLid Switch

521-01E

CN2

GEA01204

– 17 –

Page 20

Lid Switch Diagnostic

T o determine if the lid switch circuit is operating normally , enter Field Service Mode (the control panel should display Fd). This places the lid switch in the Cycle Status LED circuit. Lifting the lid should turn of f all Cycle Status LEDs, which are located at the bottom of the control panel. Closing the lid should turn on all Cycle Status LEDs.

• If the Cycle Status LEDs do not turn of f when the lid is open, the lid switch may be stuck closed.

• If the Cycle Status LEDs do not turn on when the lid is closed, the lid switch may be stuck open or the lid switch wiring may be open. If the lid switch and wiring are OK, the electronic control board is faulty .

Inverter

The inverter converts line-in, single phase, 60 Hz, 120 V A C, into 3-phase, varying frequency , 230 V AC. The inverter controls motor speed, torque, and direction. It also provides motor overcurrent and thermal overload protection.

Motor speed is regulated by Pulse Width Modulation (PWM). PWM outputs voltage to the motor in pulses rather than an uninterrupted flow . This pulsing produces effective voltage being received at the motor , which is equivalent to a reduction in voltage.

CN9

CN10

Motor torque is adjusted throughout the speed range by varying the pulse width modulated voltage to the motor . The inverter monitors the motor current and uses this information to calculate and make motor torque adjustments. This eliminates the requirement of a clutch.

Motor direction is changed when the inverter reverses polarity .

The inverter is mounted to the base of the washer by 2 (5/16-in.) screws and double sided tape. Access is obtained by removing the front panel.

Choke

The choke is an EMI (electromagnet interference) filter located in the lower portion of the wiring harness, close to the inverter . It is designed to reduce EMI produced by the unit. EMI has the potential to disrupt the operation of electronic devices and systems in its vicinity . Should the customer complain of interference with other electronic items while the unit is operating, check to make sure the filter (see Filter section) is properly grounded. The choke is not a replaceable part. In the event the choke fails (open), it is to be bypassed.

CN8

Choke

P0003555

P0003571

– 18 –

Page 21

Motor

GEA01205

WARNING:

• The motor is not grounded. Unplug the unit before servicing to avoid electric shock.

• Motor temperature may reach 176 °F . Use care to avoid severe burns.

Note:

• The motor is mounted on 4 ceramic insulators that insulate the motor from cabinet ground.

• The pulley has a ceramic insert to insulate the motor from cabinet ground should the belt get wet. The drive motor is a reversing, permanent magnet, 3-phase 230 V AC motor that varies speed and

torque when the pulse width modulated voltage from the inverter changes frequency or amount. The motor has an internal tachogenerator which produces voltage when the motor shaft is rotated. This

voltage is monitored by the inverter to determine motor speed. The inverter makes speed adjustments as necessary based on this information.

The inverter adjusts motor torque as necessary to start the motor; therefore, a clutch is not required. A 45-second ramp-up time can be expected at the start of agitate or spin.

Note: Terminals 1, 2, and 3 (at connector CN10) are the motor windings. Proper resistance for a cold motor is 6 Ω +/- 10% between any 2 of the 3 terminals.

T o remove the motor:

1. Remove the front panel.

2. Remove 4 (3/8-in.) nuts from the botto m of the motor.

3. Move the motor toward the center to remove the belt.

4. Rotate the transmission to give the motor clearance. Tilt the top of the motor toward the transmission. Remove the motor .

Note: Proper belt tension is 1/2-in. deflection at midpoint between pulleys.

Motor T achogenerator Test

Perform the following to test the tachogenerator:

1. Disconnect harness connector CN10 from the inverter.

2. Remove the drive belt.

3. Spin the motor by hand and measure voltage between terminals 4 and 5 of the harness connector.

Note: Voltage is proportional to the motor rpm. As you spin the motor by hand, approximately 2 V AC should be produced by the tachogenerator if it is functioning properly .

Remove 4 Motor Nuts

CN8

1 2 3 4 5 6

CN10

CN9

Terminal 5

Terminal 4

Terminal 5

Terminal 6

GE01200

Note: Proper tachogenerator resistance should be 190 Ω +/- 10% between terminals 4 and 5.

– 19 –

Page 22

Drive Belt

The drive belt (P/N WH1X2026) is located under the leg and platform assembly . It extends from the motor pulley to the transmission pulley . T o adjust the belt, loosen the 4 motor mounting nuts and slide the motor forward until the belt is tight, then retighten the nuts.

Note: Proper belt tension is 1/2-in. deflection at midpoint between pulleys.

Drain Pump

Warning:

• The pump may not be grounded. Unplug the unit before servicing to avoid electric shock.

P0003587

• The pump may begin operation without any advanced notice.

The drain pump is coupled to a 120 V AC, 60 Hz,

1.8 amp motor . The pump will operate

independently of other mechanical components, and will evacuate water at various times during all cycles.

The pump receives L1 voltage directly from the plug and is switched on and off at the electronic control board (neutral side). When the electronic control board has closed the neutral side of the pump circuit (commanding the pump to run), the board measures the current of the pump and uses the measurements to determine if the pump is pumping water or air .

T o remove the pump: Note: W ater will remain in hoses even when the

tub appears empty . Use care to avoid water spills.

RED W/BLACK

Sump Hose

CN1

RED W/WHITE

PUMP

BLACK

Drain Hose

CN2

GEA00527

1. Lower the drain hose into a small bucket to remove any water remaining in hose.

2. Remove the front panel (see procedure).

3. Disconnect the lead wires.

4. Pinch off the black sump hose to prevent water spills.

5. Remove hose clamps and hoses from the pump.

6. Remove 2 (3/8-in.) screws and the pump.

Mounting Screws

P0003570

– 20 –

Page 23

Suspension

Lid Switch

3 Locking Tabs

The tub and motor assembly (spin basket, tub, motor , transmission, and leg and platform assembly) is suspended by four rod and spring assemblies. The rod and spring assemblies are attached to each corner of the cabinet. They extend down and connect to the leg and platform assembly. This arrangement provides limited movement to the tub and motor assembly independent of the cabinet when agitating and spinning, thus reducing cabinet travel and vibration. Front and rear suspension rod compressions vary to compensate for the added weight of the motor; therefore, they are color coded to ensure that they are replaced in the correct position (front - white, rear - black).

The tub has 4 dampening straps attached to the four corners of the cabinet. These straps prevent excessive rotation and movement during agitation, startup, and braking.

Rod

Spring Assembly

Spin Basket

The spin basket has been newly designed for Profile models. The inside perimeter of the basket has been molded with elongated protrusions extending from the top of the basket to the bottom. These protrusions produce exceptional water extraction from clothing during the spin cycle. Support bands, placed around the outer circumference of the basket, provide reinforcement and stabilization when high centrifugal force is present during high rpm spin.

T o remove the basket:

1. Remove the front panel and the cover/lid assembly (see procedure).

2. Place the control panel in the service position.

3. Remove 5 hex screws from the bottom cover . T ilt the cover up and out of the way (the water valve is mounted to the cover).

4. Disconnect 4 dampening straps from the t ub by removing 4 (5/16-in.) hex screws.

Bottom Cover

5. Remove the tub cover. The tub cover is attached to the tub by 8 tabs.

6. Remove the agitator by grasping the bottom and firmly pulling up.

7. Remove the 7/16-in. hex head bolt and air bell coupling from the transmission spline shaft.

– 21 –

Page 24

Note:

• The 1-1 1/16 in. nut is aluminum. Use care to avoid rounding the edges when removing or installing the nut.

• The word “LOOSEN” and an arrow appear on the nut. Turn clockwise to remove.

8. Remove the left-handed 1- 1 1/16 in. transmission hub nut.

9. Remove the spin basket.

Tub With Motor and Transmission

Note: The motor can be replaced without

removing the tub. Refer to the Motor section. The tub must be removed when replacing the transmission.

Spin Basket

Remove Nut

Bottom of Basket

1. Remove the front panel, cover/lid assembly , and spin basket (see procedures).

2. Remove the split ring and washer from the transmission.

3. Disconnect the motor harness connector , grounding wire to the frame, and water pressure sensor hose.

4. Pinch off the drain sump hose to prevent water spills.

5. Disconnect the drain sump hose (black hose) at the tub.

Note: The front and rear rod and spring assemblies have different spring compressions and should not be interchanged (front - white, rear - black).

6. Disengage the rear rod and spring assemblies (one at a time) by raising the rear of the tub (this can be done by rocking the top of the tub toward you) and removing the spring assemblies from the leg and platform assembly.

Nut

Left

Handed

Thread

Split Ring

Washer

Rod

7. Disengage the front rod and spring assemblies by raising the tub and removing the spring assemblies from the leg and platform assembly.

Spring Assembly

– 22 –

Page 25

8. Lift and push the bottom of the tub assembly toward the rear of the cabinet, then roll the top of the tub assembly out from under the top lip of cabinet.

9. Pull out the tub by lifting it over on its top.

Transmission

Note: The tub must be removed when replacing

the transmission.

1. Remove the tub with the motor and transmission (see procedure).

2. Remove the transmission drive pulley by holding the belt as shown and removing the 3/4-in. pulley nut.

3. Remove 4 (3/8-in.) bolts mounting the transmission to the leg and platform assembly .

Remove

Pulley

Nut

Squeeze

Belt

4. Remove 4 (1/2-in.) hex bolts and leg and platform assembly from the tub.

5. Lift transmission up and out of the tub.

Note: The transmission and brake are one assembly and are replaced as a single component.

– 23 –

Page 26

Schematic

CONN.

CN1-1 CN1-3 CN2-1 CN2-3 CN2-5 CN2-6 CN2-8 CN2-9 CN2-1 1 CN2-12 CN3-1 CN3-3 CN5-1 CN5-2 CN5-3 CN5-4 CN5-5 CN7-1 CN7-2

INPUT/OUTPUT

L1 Input Neutral 15 VDC Input 15 VDC Output 15 VDC Input 15 VDC Input Neutral Neutral (switched) L1 Output (switched) L1 Output (switched) 5 VDC Output* Input Communication Communication Communication Communication Communication 5 VDC Output 5 VDC Input

NOTE:

• The switches are normally closed (with no water in tub).

• Schematic shows washer with a full tub of water and the lid open.

COMPONENT

House Supply via Filter House Supply via Choke and Filter Lid Switch Lid Switch, Water Level Sensor Water Level Sensor (Hi) Water Level Sensor (Low) House Supply via Filter Drain Pump Hot Water Valve Cold W ater V alve Water T emperature Sensor Water T emperature Sensor Inverter Inverter Inverter Inverter Inverter Spot Soak Switch Spot Soak Switch

* Measured with water temperature sensor disconnected. Black test lead connected to CN3-3.

– 24 –

Page 27

Field Service Mode and Error Codes

Field Service Mode

Field Service Mode enables individual machine functions to be selected and performed apart from the unit’s normal operation. Field Service Mode also allows error codes to be displayed.

Field Service Mode is entered by simultaneously pressing and holding the Whites/Hot (Whites/Fast) and the Start pads for 3 seconds. When Field Service Mode is entered, the control panel displays the letters Fd (Field Service Diagnostics).

Enter Field Service Mode

Begin

Simultaneously

press and hold the

Start and

Whites/Hot

(Whites/Fast)

pads for 3

seconds.

Field Service

Mode

Field Service Mode can be exited in three ways:

Press the Stop

pad.

Exit Field Service Mode

Field Service

Mode

30-minute

timeout from

start of

mode.

Idle (normal

machine

operation)

Loss of power

to electronic

control board.

1. Press the Stop pad.

2. Unplug the unit.

3. Electronic control board automatically exits Field Service Mode after 30 minutes.

– 25 –

Page 28

To index to the next function within Field Service Mode, press the Colors/W arm (C olors/Fast) pad. To index back to the previous function, press the Whites/Hot (Whites/Fast) pad. The following table describes the Field Service Mode functions:

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HAetunimrepsekorts551-etatigayrdsetavitca

Ppmupsetavitca

PSmpr036-nipsdeepshgihsetavitca

** Represents the model code. # Represents the number of the error code.

Error Codes

Refer to the steps below to check error codes. Refer to the Error Codes table for a listing and description of all error codes.

T o check error codes:

1. Enter Field Service Mode.

2. Index to the Error Codes function using the Colors/W arm (Colors/Fast) pad.

• If no errors are present, the control panel display will be blank.

• If an error code is present, the error code will display immediately . If there is more than one error, each error code will display for 2 seconds followed by the next error code.

T o clear all error codes, press the Start pad while in the Error Codes function.

– 26 –

Page 29

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EEPROM Error (E1)

When the data is incorrectly stored, or won’t write correctly from read-only memory to the EEPROM, the E1 error is set.

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Thermistor Error (E2)

The electronic control board checks the water temperature sensor . If the sensor is open or shorted, the electronic control board completes the wash cycle and sets the E2 error .

Slow Pump Error (E4)

If the pump-sensing circuit in the electronic control board does not detect that the water has been pumped from the washer within 3 minutes, the E4 error is set.

Fill Error (E5)

If the electronic control board is attempting to fill the tub and does not see the low-level switch open within 20 minutes, or does not see the high-level switch open within 40 minutes, the E5 error is set.

No Pump Error (E6)

If the pump-sensing circuit detects that water is not being pumped when the pump is energized, and the pressure switch indicates that water is present in the tub, the E6 error is set.

Push Button Error (E7)

If any pad is closed for 1 minute or longer , the E7 error is set. Pressure Switch Error (E8)

If the high level pressure switch opens before the low level pressure switch opens, or if the low level pressure switch closes before the high level pressure switch closes, the E8 error is set.

– 27 –

Page 30

Motor Does Not Operate Diagnostic

Note: Before performing this diagnostic, check for the following:

• Transmission locked

• Loose or missing belt

Perform Lid Switch

Diagnostic.

Pass?

YES

Check inverter for 120 VA C between CN8 pins 1 and 2.

120 VA C present?

YES

Digital voltmeter

analog voltmeter?

DIGITAL

Continue

diagnostic on next

page.

ANALOG

Check lid switch and lid

--Open wiring between inverter and electronic control board.

--Open wiring (neutral side) between inverter and filter.

--Open choke.

Note:

-- This test cannot be performed with a digital voltmeter.

-- CN10 must be connected to inverter to perform this test.

Place unit in field service mode. Index

to high speed spin function (display =

Sp). Check for voltage fluctuation at

CN10 between pins

1and 2, 2 and 3, and 1 and 3.

Does voltage fluctuate?

YES

Check harness

and connectors

between inverter

YES

CN10 and motor.

Wiring OK?

switch wiring.

If OK, replace electronic

control board.

Check for 120 VAC on electronic control board between CN1

pin 3 and ground.

120 VA C present?

YES

Check for 120 VAC

on electronic control

Check for 9 VDC on

electronic control

board between CN5

pin 1 and JP2 (board

ground).

9 VDC present?

Check harness and

connectors between

inverter CN9 and

electronic control

board CN5.

board between CN1

pin 1 and ground. 120VAC present?

Replace electronic

YES

control board.

Open line-in wiring or

filter.

Replace electronic

control board.

Repair wiring.

Replace motor. Repair wiring.

Wiring OK?

YES

Perform Motor

Tachogenerator

Replace inverter. YES Replace motor.NO

Test.

Tachogenerator

pass?

– 28 –

Page 31

From previous page.

Disconnect CN10 from the

inverter. Terminals 1, 2, and 3

are the motor windings.

Proper resistance for a cold

motor is 6 ohms between any

2 of the 3 terminals.

Do all motor winding have

correct resistance?

YES

Check harness

and connectors between inverter CN10 and motor.

Wiring OK?

YES

Replace motor.

NONO

Repair wiring.

YES

Perform Motor

Tachogenerator

Test.

Tachogenerator

pass test?

YES

Check for 9 VDC on

electronic control

board CN5 pin 1 and

JP2 (board ground).

9 VDC present?

YES

Check harness and

connectors between

inverter CN9 and

electronic control board

CN5.

Wiring OK?

Check harness and connectors

between inverter

CN10 and motor.

Wiring OK?

Replace motor.

Replace electronic

control board.

YES

Repair wiring.

Replace inverter.

Repair wiring.

– 29 –

Page 32

Problem Chart

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– 30 –

Page 33

PERFORMANCE Possible Causes What To Do

Clothes too wet

Incorrect spin speed • Make sure the spin cycle selected matches the load you selected are washing. Some fabrics will feel wetter when rinsed

with cold water.

Colored spots

Incorrect use of fabric • Check fabric softener package for instructions and follow softener directions for using dispenser.

• Pretreat stain and rewash.

Dye transfer • Sort whites or lightly colored items from dark colors.

Grayed or yellowed

Not enough detergent • Use more detergent (especially with larger loads).

clothes

Be sure to follow detergent manufacturer’s directions.

Hard water • Use a water conditioner like Calgon brand or install

a water softener.

Water is not hot enough • Make sure water heater is delivering water at

120°F–140°F (48°C–60°C).

Washer is overloaded • Select load size to match clothes load.

Detergent is not • Add detergent as wash basket fills with water before dissolving you load clothes.

Dye transfer • Sort clothes by color. If fabric label states

wash separately,

unstable dyes may be indicated.

Lint or residue on

Clothes are air or line dried • If you do not dry your clothes with a clothes dryer, your

clothes

clothes may retain more lint.

Incorrect sorting • Separate lint producers from lint collectors.

Washing too long • Wash small loads for a shorter time than larger loads.

Detergent not dissolving • Add detergent as wash basket fills with water, before you

load clothes.

• Try a liquid detergent.

• Use warmer water temperature.

Overloading • Load clothes no higher than the top row of holes in the

washer tub.

• Make sure load size selected matches clothes load size.

Incorrect use of fabric softener • Check fabric softener package for instructions and follow

directions for using dispenser.

PERFECTEMP PLUS Possible Causes What To Do

PerfecTemp Plus wash

The washer is in a cold rinse cycle • This is normal. The

PerfecTemp Plus

feature is designed

temperature is incorrect

not to activate during a cold rinse cycle to improve the energy efficiency of your washer.

(Review PerfecTemp

All the water in the household • Wait until the water in the water heater is heated to the

Plus

in the About washer

water heater has been used correct temperature.

features section)

Troubleshooting Guide

– 31 –

Page 34

PERFORMANCE (cont.) Possible Causes What To Do

Pilling

Result of normal wear on • While this is not caused by the washer, you can slow the poly-cotton blends and pilling process by washing garments inside out. fuzzy fabrics

Snags, holes, tears, rips

Pins, snaps, hooks, sharp • Fasten snaps, hooks, buttons and zippers.

or excessive wear

buttons, belt buckles,

• Remove loose items like pins, objects in pockets

zippers and sharp objects

and sharp buttons.

left in pockets

• Turn knits (which snag easily) inside out.

Undiluted chlorine bleach • Check bleach package instructions for proper amount.

• Never add undiluted bleach to wash or allow clothes

to come in contact with undiluted bleach.

Chemicals like hair bleach • Rinse items that may have chemicals on them before or dye, permanent wave washing. solution

Wrinkling

Improper sorting • Avoid mixing heavy items (like work clothes) with

light items (like blouses).

• Try a fabric softener.

Overloading or • Load your washer so clothes have enough room incorrect water level to move freely.

Incorrect wash and • Match Cycle selection to the type of fabric you are dry cycles washing (especially for easy care loads).

Repeated washing in • Wash in warm or cold water. water that is too hot

OPERATION Possible Causes What To Do

Washer pauses in cycle

The

HAND WASH

CASUALS

• This is normal. The washer alternates between agitate

cycle was chosen and soak during the

HAND WASH

and

CASUALS

cycles

to get your clothes cleaner with less water.

Washer won’t operate

Washer is unplugged • Make sure cord is plugged securely into a working outlet.

Water supply is turned off • Turn both hot and cold faucets fully on.

Controls are not set properly • Check controls.

Lid is open—safety feature • Close lid and reset cycle, to the beginning if necessary. prevents agitation and spinning when lid is up.

Circuit breaker/fuse is • Check house circuit breakers/fuses. Replace fuses or tripped/blown reset breaker. Washer should have separate outlet.

Electronics need to be reset • Unplug washer, wait 2 minutes, plug back in, and press

START.

START was not pressed • Press START.

Extremely low water pressure • Press START again.

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Page 35

WATER Possible Causes What To Do

Too many suds

Type of detergent • Switch to a lower sudsing detergent brand and follow

instructions on package.

Very soft water • Try less detergent.

Too much detergent • Measure your detergent carefully. Use less soap if you

have soft water, a smaller load or a lightly soiled load.

Water leaks

Fill hoses or drain hose is • Make sure hose connections are tight at faucets improperly connected and at washer.

• Make sure end of drain hose is properly connected

to washer and correctly inserted in and secured to drain facility.

Household drain may • Check household plumbing. You may need to call a be clogged plumber.

Constant water pressure • Tighten hoses at the faucets and turn the water off after to the fill hoses at the each use. water source

• Check condition of the fill hoses; they should be

replaced every 5 years.

Using too much detergent • Use less detergent. Use less soap if you have soft water, in washer a smaller load or a lightly soiled load.

Water temperature

Control is not set properly • Check water temperature control and adjust.

is incorrect

Water supply is turned off • Turn both hot and cold faucets fully on and make sure or improperly connected hoses are connected to correct faucets.

Water valve screens are •

Turn off the water source and disconnect water fill

stopped up

hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on.

House water heater is • Make sure house water heater is delivering water not set properly at 120°F–140°F (48°C–60°C).

PerfecTemp Plus

feature • The lid must be closed for

PerfecTemp Plus

to work.

was not activated

Water pumped out

Lid lifted or cycle was put in • Reset cycle.

before cycle is

pause for over 24 hours

complete

Water won’t drain

Drain hose is kinked or • Straighten drain hose and make sure washer is not sitting improperly connected on it.

• Top of drain outlet should be less than 8 ft (2.5 m)

above floor.

Water spraying during

Washer in spin cycle • Spray rinse during a spin cycle is normal.

spin cycle

Washer did not fill

Extremely low water pressure • Press the START button again.

Inlet hoses are kinked • Straighten hoses.

Water valve screens are •

Turn off the water source and disconnect water fill

stopped up

hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on.

Water fills and drains

Drain stand pipe is too low • Drain stand pipe must be above 30″ (76.2 cm).

at the same time

to chosen level (PerfecTemp Plus and START lights are flashing)

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Page 36

NOISE Possible Causes What To Do

Washer is noisy

Washer is uneven • To level the front of the washer, adjust the front leveling

legs by rotating the individual leg in the proper direction for up or down. To level back of washer, lift back of

machine 4″(11 cm) and set down.

Washer load is • Press START to pause the washer, open the lid and unbalanced redistribute the load evenly. Close the lid and press

START again.

Shipping rod is still assembled • To remove shipping rod from washer, pull yellow tag and in unit attached rod from the bottom right hand side of washer.

Washer is sitting too close • Pull washer away from the wall; about 4″(11 cm)

to wall (causes knocking is needed. during cycle)

PerfecTemp Plus

feature • This is normal.

PerfecTemp Plus

turns water valves off

is being used and on to adjust water temperature.

OTHER Possible Causes What To Do

Labels on the exterior

Occasionally the adhesive • Use a hair dryer set at the lowest heat setting, directing

of the washer will not

used on the labels does the air at the label for a short amount of time. This will

peel off cleanly

not release cleanly release the adhesive easily, without damaging the surface

of the washer.

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Page 37

Notes

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Page 38

Review

1. The drive motor is:

a) 120 V AC b) 230 V AC c) 230 VDC d) 351 CID

2. The inverter controls:

a) Drive motor speed. b) Drive motor torque. c) Drive motor direction. d) All of the above. e) None of the above

3. The drive motor is protected against thermal overload by:

a) An internal overload switch b) An external overload switch. c) The mercury switch. d) The inverter .

4. If the choke fails, proper repair procedure is:

a) Replace the choke and wiring harness. b) Replace only the choke. c) Bypass the choke. d) Replace the inverter .

6. Motor speed is adjusted by:

a) The inverter adjusting tachogenerator output. b) The inverter varying the frequency of electrical

pulses to the drive motor .

c) The choke restricting the voltage to the drive

motor.

d) None of the above.

7. To enter Field Service Mode:

a) Press and hold the Start and Stop pads for 3

seconds.

b) Press and hold the Start and Whites/Hot

(Whites/Fast) pads for 3 seconds.

c) Place the control panel in the service position

and trip the Field Service Mode switch.

d) Plug the power cord into the Field Service

Mode receptacle.

8. Drive motor torque is adjusted by the: a) 2 speed clutch b) T orque converter c) Inverter d) T orque spring

9. T o test the tachogenerator:

a) Spin the drive motor shaft by hand while

checking for voltage at CN 10 between pins 4 and 5.

5. If the control filter fails, the result will be:

a) Dirty wash and rinse water. b) Electrical components and systems in the

vicinity may experience disruption.

c) Electrical components and systems in the

vicinity may disrupt washer operation.

d) Drive motor output will be diminished.

b) Use a standard auto timing light. c) Spin the drive motor shaft and check for

voltage at CN 10 between pins 1 and 2.

d) Feel for tingle with finger at inverter CN 10 pins

3 and 4.

10 . Normal drive motor ramp up time will be:

a) Up to 45 seconds. b) Up to 90 seconds. c) Less than 10 seconds d) 0 to 60 in 5 seconds.

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Page 39

GE Washer Warranty

For The Period Of: We Will Replace:

This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.

■

Service trips to your home to teach you how to use the product.

■

Improper installation.

■

Failure of the product if it is abused, misused, or used for other than the intended purpose or used commercially.

■

Replacement of house fuses or resetting of circuit breakers.

■

Damage to the product caused by accident, fire, floods or acts of God.

■

Incidental or consequential damage caused by possible defects with this appliance.

What Is Not Covered:

Warrantor: General Electric Company. Louisville, KY 40225

All warranty service provided by our Factory Service Centers, or an authorized Customer Care

technician. To schedule service,

on-line, 24 hours a day, visit us at GEAppliances.com, or call

800.GE.CARES (800.432.2737).

Staple your receipt here.

Proof of the original purchase

date is needed to obtain service

under the warranty.

One Year Any part

of the washer which fails due to a defect in materials or workmanship. During this

full

From the date of the one-year warranty,

GE will also provide,

free of charge,

all labor and in-home service to replace the

original purchase

defective part.

Two Years

Any part

of the washer which fails due to a defect in materials or workmanship. During this

additional

From the date of the

one-year

limited warranty,

you will be responsible for any labor or in-home service costs.

original purchase

Five Years The suspension rod and spring assembly and electronics,

if any of these parts should fail due to a

From the date of the

defect in materials or workmanship. GE will also replace the

washer lid or cover,

if they should

original purchase

rust under operating conditions. During this

additional four-year limited warranty,

you will be

responsible for any labor or in-home service costs.

Ten Years The transmission and outer washer tub,

if any of these parts should fail due to a defect in materials

From the date of the

or workmanship. During this

additional nine-year limited warranty,

you will be responsible for any

original purchase

labor or in-home service costs.

Lifetime The washer basket,

if it should fail due to a defect in materials or workmanship. During this

lifetime

From the date of the limited warranty,

you will be responsible for any labor or in-home service costs.

original purchase

Warranty

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